Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
Want to see full details?
User Commentary
CNO
Probably the most disappointing thing is that all of the physician documentation for the system is...
Login or Create an Account to see details.
Director
When it comes to the lab module, MEDITECH didn’t set expectations very well. We don’t know anything...
Login or Create an Account to see details.
VP/Other Executive
MEDITECH keeps a majority of their promises. When we ask them for things, they have those things. We...
Login or Create an Account to see details.
VP/Other Executive
Usually, we have to travel to do training with MEDITECH, and that is a big expense for a small...
Login or Create an Account to see details.
Manager
The product functionality is good. The system is so simple, and the information users need to find...
Login or Create an Account to see details.
Director
Whether MEDITECH charges us for every little thing depends on how we look at everything because...
Login or Create an Account to see details.
Director
Whether there is interoperability is kind of a loaded question because of the state of the country....
Login or Create an Account to see details.
Director
The ease of use depends on the user. Certain users are afraid of everything, and then they don't get...
Login or Create an Account to see details.
Director
MEDITECH has been responsive in regard to new technology. Every time there is something new,...
Login or Create an Account to see details.
CIO
Our implementation could have been done a lot better. We did not have the level of physician...
Login or Create an Account to see details.
CIO
I hope the integration will get better over the next year. That would help so much. The integration...
Login or Create an Account to see details.
CIO
MEDITECH is slow to respond. When we find something that needs to be corrected, MEDITECH seems to...
Login or Create an Account to see details.
CIO
The tool does what people need it to but not exactly in the way they want to do it. Oftentimes,...
Login or Create an Account to see details.
Analyst/Coordinator
MEDITECH's product is much more user friendly than some of our other solutions, but I am more...
Login or Create an Account to see details.
Director
I like that the system is easy to use. It is intuitive, and I know where to find things and how to...
Login or Create an Account to see details.
Director
Sometimes it is hard to customize Expanse Acute Care EMR to the different facilities within the...
Login or Create an Account to see details.
VP/Other Executive
Previously, we had MEDITECH’s older system. And then we switched to the Expanse system, and it is a...
Login or Create an Account to see details.
CIO
MEDITECH has stepped up during the COVID-19 crisis. It has been an intense time, and MEDITECH has...
Login or Create an Account to see details.
CIO
We are preparing to go live with the system soon. We would have liked to have had the system go live...
Login or Create an Account to see details.
CIO
Overall, with the the C/S system, we see a step back in the functionality of Expanse Acute Care EMR,...
Login or Create an Account to see details.
Nurse
The rollout was very smooth. MEDITECH's staff understands Expanse Acute Care EMR. I can usually get...
Login or Create an Account to see details.
CMIO
The look and feel of Expanse Acute Care EMR are great. We have found the organization of the chart...
Login or Create an Account to see details.
CMIO
With our recent implementation, we initially had difficulty with the system's performance. However,...
Login or Create an Account to see details.
Analyst/Coordinator
I would not buy MEDITECH's solution again, but I am not a decision-maker. The system is very rigid...
Login or Create an Account to see details.
Analyst/Coordinator
MEDITECH probably overpromises and underdelivers. They are consistently on a slower timetable than...
Login or Create an Account to see details.
CMIO
Expanse Acute Care EMR is fairly functional across all spectrums and levels of care. MEDITECH is...
Login or Create an Account to see details.
Analyst/Coordinator
We are still lacking on interfacing options.
Login or Create an Account to see details.
Analyst/Coordinator
MEDITECH really tries to stay on top of our regulatory and quality needs as well as what our future...
Login or Create an Account to see details.
CIO
MEDITECH did a great job of on-site support for us at go-live. We had the implementation team here...
Login or Create an Account to see details.
CIO
For MEDITECH, training is a bit of a weakness. I would love to see them get more robust training...
Login or Create an Account to see details.
CIO
Support with MEDITECH really depends on the application and the person that we get between...
Login or Create an Account to see details.
CIO
We have had a good experience with MEDITECH. Our implementation went well, and that is equally...
Login or Create an Account to see details.
Director
MEDITECH is mostly doing a good job of trying to be proactive in coming up with solutions. I feel...
Login or Create an Account to see details.
Manager
If I were involved in voting on whether we brought MEDITECH in again, before I would agree to it, I...
Login or Create an Account to see details.
Manager
The implementation needs to be designed so that it doesn’t take away from our regular activities. In...
Login or Create an Account to see details.
Manager
Although MEDITECH provides ongoing training, in their efforts to ensure that the training is done,...
Login or Create an Account to see details.
Manager
The quality of the product is good; the product does what it was designed to do. I don’t feel that...
Login or Create an Account to see details.
Manager
We don’t really hear from MEDITECH’s executives; we just hear from their support teams.
Login or Create an Account to see details.
Manager
Before organizations make a commitment to MEDITECH, they should review the product in massive...
Login or Create an Account to see details.
CEO/President
The product works well. It is living up to our expectations and is very functional. It is an...
Login or Create an Account to see details.
CEO/President
With integration, our goals are one thing and the software is another thing. Things aren't...
Login or Create an Account to see details.
Analyst/Coordinator
The acute care product from MEDITECH is pretty much the same as the ambulatory care product. The...
Login or Create an Account to see details.
VP/Other Executive
Recently, we have really connected with MEDITECH and found them to be very open. We think that their...
Login or Create an Account to see details.
CEO/President
MEDITECH’s support is very good. But MEDITECH isn't very good at being proactive; they are mostly reactive....
Login or Create an Account to see details.
CEO/President
No vendor keeps all their promises. So it is a bold statement to say that MEDITECH keeps all their...
Login or Create an Account to see details.
VP/Other Executive
About 20% of our health system is on the new Expanse platform, and it is getting rave reviews. But...
Login or Create an Account to see details.
VP/Other Executive
MEDITECH is part of what we call the preferred patient relationship (PPR) that we are working on. We...
Login or Create an Account to see details.
VP/Other Executive
MEDITECH has been a partner every step of the way, so I would give them a fairly high mark for...
Login or Create an Account to see details.
VP/Other Executive
MEDITECH does not avoid charging for things, but it is like that with any other vendor. MEDITECH...
Login or Create an Account to see details.
VP/Other Executive
We had a meeting on interoperability. MEDITECH supports our integration goal, and we are very...
Login or Create an Account to see details.
VP/Other Executive
One of our nurses has used Epic before, and the nurse said it was much easier to use MEDITECH's...
Login or Create an Account to see details.
VP/Other Executive
The EMR functionality meets all of our needs. I don’t know how anybody would give any of the other...
Login or Create an Account to see details.
VP/Other Executive
MEDITECH has gotten really good lately at keeping their promises and communicating back and forth,...
Login or Create an Account to see details.
Director
During the COVID-19 crisis, MEDITECH did a rapid deployment of telehealth software that really...
Login or Create an Account to see details.
Director
The EMR is very good and is doing excellent at working as it was promoted to. It is a great product...
Login or Create an Account to see details.
Director
I think MEDITECH has done a much better job with support recently. They have realigned a lot of...
Login or Create an Account to see details.
Director
MEDITECH does have a new product called Professional Services that things are starting to shift...
Login or Create an Account to see details.
Director
I would give MEDITECH the highest score for supporting us through COVID-19. We have an outstanding...
Login or Create an Account to see details.
Director
We probably push the vendor for changes constantly when it comes to product functionality. We...
Login or Create an Account to see details.
Director
The vendor has completely rewritten the software. It is widget based, and it is touch-screen...
Login or Create an Account to see details.
CEO/President
One of the biggest shortcomings on the EMR side is the reproducibility of the legal record. It is a...
Login or Create an Account to see details.
CEO/President
The pricing is fair, especially considering what is out there in the market. The product is great...
Login or Create an Account to see details.
CEO/President
Standardizing was definitely on our radar. COVID-19 really just heightened our awareness of needing...
Login or Create an Account to see details.
Director
We are getting there with Expanse Acute Care EMR. I am working on optimization and on working out...
Login or Create an Account to see details.
Director
MEDITECH is a big entity with a lot of levels of managers, so I don't know how many upper-level...
Login or Create an Account to see details.
Director
During the pandemic, we operated pretty independently from MEDITECH. Personally, I didn’t have any...
Login or Create an Account to see details.
Director
I believe MEDITECH is part of our long-term plans. That is our intent at this point. I am not aware...
Login or Create an Account to see details.
Director
With some post-update issues, MEDITECH’s response sometimes lags. I don’t find MEDITECH to be very...
Login or Create an Account to see details.
Director
MEDITECH’s training methodology is different from train-the-trainer methodologies. As our core team...
Login or Create an Account to see details.
Director
MEDITECH’s development efforts are slow. I would like a little more speed in their development. When...
Login or Create an Account to see details.
Director
The basic navigation within the system sometimes requires a lot of additional clicks, and the system...
Login or Create an Account to see details.
Director
Because MEDITECH is a large company, there are certainly other individuals we deal with besides the...
Login or Create an Account to see details.
CMIO
When we went live with one of our later hospitals, we were just writing orders in the hospital on...
Login or Create an Account to see details.
CMIO
The system meets our needs. The way people use the system to meet those needs is what makes the...
Login or Create an Account to see details.
CMIO
I don’t know whether MEDITECH is really actively looking for problems that they can solve for us. I...
Login or Create an Account to see details.
CIO
MEDITECH doesn’t do the training on the product. We do the training. MEDITECH has a...
Login or Create an Account to see details.
CIO
MEDITECH is not just giving us a product to train us on. We do the training. That is difficult in...
Login or Create an Account to see details.
CMIO
The platform is very slick and smooth. I could be shuffling from the ambulatory setting to the acute...
Login or Create an Account to see details.
CMIO
We put the nuts and bolts of our EMR together. We meet every month to resolve any workflow delays....
Login or Create an Account to see details.
CMIO
We are able to get our reports out of the system. I don’t use the acute side as robustly as I do the...
Login or Create an Account to see details.
CMIO
I have dealt with MEDITECH’s sales force and executive force, and I have the cell phone numbers of...
Login or Create an Account to see details.
CMIO
The reason why I am so emphatic about MEDITECH is that we have been with them for many years and...
Login or Create an Account to see details.
CMIO
When there are upgrades, MEDITECH keeps any needed patches coming at a breakneck pace. The patches...
Login or Create an Account to see details.
CMIO
I don't know anything different than the MEDITECH system. I have been married to the same software...
Login or Create an Account to see details.
CMIO
I would say that the implementation and integration went very smoothly. Another company was helping...
Login or Create an Account to see details.
Manager
Our EMR is integrated with our financial system. I really like the seamlessness. Everything is in...
Login or Create an Account to see details.
Manager
We were told that it would take one to two clicks to do everything in the product. That is not the...
Login or Create an Account to see details.
CIO
There is a lack of knowledge among the staff members that MEDITECH assigns to help hospitals; they...
Login or Create an Account to see details.
CIO
MEDITECH's executives visit to make sure that we are doing okay. We meet with the rest of the senior...
Login or Create an Account to see details.
Analyst/Coordinator
MEDITECH is delivering new technology that meets our needs. MEDITECH has been hitting their outcomes...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor’s executives are very involved. We are very in touch with the executives on a regular basis....
Login or Create an Account to see details.
Analyst/Coordinator
I am not familiar with MEDITECH’s peers or competition besides Epic. I have heard that Epic’s system...
Login or Create an Account to see details.
Analyst/Coordinator
I wish we were on a different EMR, but I don’t think we are going to change EMRs due to all the work...
Login or Create an Account to see details.
Analyst/Coordinator
The training is there, but it isn’t very streamlined or easy to get going. We have to really...
Login or Create an Account to see details.
Analyst/Coordinator
The system isn’t great compared to other EMRs. The vendor could improve the streamline reporting....
Login or Create an Account to see details.
Analyst/Coordinator
The vendor is putting in a lot of effort. We are seeing improved efforts, but the vendor is still...
Login or Create an Account to see details.
Analyst/Coordinator
Expanse Acute Care EMR doesn't directly interface with CDI solutions, but another EMR does. I am not...
Login or Create an Account to see details.
Analyst/Coordinator
I would give the system a low rating for supporting my integration goals. I can look at things, and...
Login or Create an Account to see details.
Analyst/Coordinator
Because I have seen a system like Epic's, I can't give Expanse Acute Care EMR a high rating for...
Login or Create an Account to see details.
CIO
We are on the most current version of the system. The system is not truly web based for us; it is on...
Login or Create an Account to see details.
CIO
We want MEDITECH to drive their technology a little more. We are looking for a higher-level tool...
Login or Create an Account to see details.
CIO
Anytime that we have a question for MEDITECH, we have received a response.
Login or Create an Account to see details.
CIO
We have no plans to move to MEDITECH’s EMR for Chrome. It looks great. But currently, it is...
Login or Create an Account to see details.
Manager
MEDITECH should understand that some of the issues with implementations are historical. We haven’t...
Login or Create an Account to see details.
Manager
MEDITECH’s initial training was decent, but unfortunately, the ongoing training has been fairly...
Login or Create an Account to see details.
Manager
MEDITECH needs to improve their quality. They need to be able to supply things and have people who...
Login or Create an Account to see details.
Manager
MEDITECH does not optimize their products for the users as much as they say they do. We have to find...
Login or Create an Account to see details.
Manager
The product functionality is not meeting all our needs today. We are a specialty, and no vendor has...
Login or Create an Account to see details.
Manager
MEDITECH needs to have more availability options sooner rather than later, especially with what we...
Login or Create an Account to see details.
Manager
The product has basic functionality, but we have to be very careful regarding how we design it.
Login or Create an Account to see details.
CIO
Recently, our organization was talking about the overall project and platform, and our leaders said...
Login or Create an Account to see details.
CIO
The reality is that physicians don’t like change. They would love to be using paper processes if...
Login or Create an Account to see details.
CIO
The vendor really wants to make us happy. They are very responsive. They have even spun up a CIO...
Login or Create an Account to see details.
CIO
We have definitely leveraged the Expanse surveillance system for sepsis and COVID-19 to be able to...
Login or Create an Account to see details.
CIO
If we have learned anything after COVID-19 about what to do differently going forward, it is that we...
Login or Create an Account to see details.
CIO
MEDITECH is pretty straightforward in terms of what was contracted for and what they are charging us...
Login or Create an Account to see details.
CIO
MEDITECH keeps their promises 99% of the time. With some things, we don't see everything that we...
Login or Create an Account to see details.
CIO
Our physicians love the new interface. It is so much easier to use than the past interface....
Login or Create an Account to see details.
CIO
MEDITECH's system meets our needs and our expectations. But we always look to better the product. We...
Login or Create an Account to see details.
Manager
MEDITECH has been really good at supporting us during the COVID-19 pandemic. Just like everyone...
Login or Create an Account to see details.
Manager
No vendors keep their promises. MEDITECH is always very good about making certain comments that are...
Login or Create an Account to see details.
Director
We haven’t really come across any nickel-and-diming with MEDITECH. That is not to say that some of...
Login or Create an Account to see details.
Director
The system is more of a challenge on some days than on others, but overall, it has been good. The...
Login or Create an Account to see details.
Director
Some people want to go back to our old system, but there are no plans to change in the near future....
Login or Create an Account to see details.
Director
I like MEDITECH, but I struggle with the Expanse methodology. However, the support mechanisms with...
Login or Create an Account to see details.
Director
We had some assumptions on our side that may not have been correct. When we were told that we were...
Login or Create an Account to see details.
CMIO
Overall, our go-live went much more smoothly than we could have expected; it was scarily smooth at...
Login or Create an Account to see details.
CMIO
Our major area of challenge was ED workflow, and a lot of that had to do with the complete change of...
Login or Create an Account to see details.
CMIO
The nursing workflow is still more of a challenge, but the nurses have come around. We still have...
Login or Create an Account to see details.
CMIO
We are definitely getting a better value in terms of what we are able to get from the system...
Login or Create an Account to see details.
CMIO
I would prefer if MEDITECH pointed out problems that they had with the system rather than waiting...
Login or Create an Account to see details.
Director
The ability to request for operational issues to be corrected is challenging. Most requests end up...
Login or Create an Account to see details.
Director
The Expanse system was very hard to get accustomed to. We went to the browser version where the...
Login or Create an Account to see details.
Director
MEDITECH's system is not hard to use, but there are a lot more things the system can do that it...
Login or Create an Account to see details.
Director
We had a lot of issues when we first set up the system. MEDITECH wasn’t accustomed to parts of our...
Login or Create an Account to see details.
Director
I would like for MEDITECH to give us the opportunity to try a module before we buy it. The vendor...
Login or Create an Account to see details.
Director
We have put in tasks for MEDITECH to update things or look at things, and sometimes, it takes a good...
Login or Create an Account to see details.
Manager
I like MEDITECH's EMR. It is very user friendly. Someone could probably use it without training and...
Login or Create an Account to see details.
CISO
We love MEDITECH's system. We saved a lot of money. We took a good hard look at other vendors, but...
Login or Create an Account to see details.
CIO
Our experience has been very positive with the Expanse platform. Our clinicians really like the...
Login or Create an Account to see details.
CIO
We are early with the platform, so it is hard to have any suggestions for the vendor. We have just...
Login or Create an Account to see details.
CEO/President
We knew the move to Expanse Acute Care EMR would be the most difficult process we ever went through....
Login or Create an Account to see details.
CEO/President
Expanse Acute Care EMR's connection to one of our prescription systems has been one of our biggest...
Login or Create an Account to see details.
CEO/President
MEDITECH had us work with some consulting companies during the implementation period that were very...
Login or Create an Account to see details.
CIO
We are purchasing some additional licenses from MEDITECH, and I feel like they are nickel-and-diming...
Login or Create an Account to see details.
CIO
We can ask to see more or learn more about something, but MEDITECH is not actively saying that they...
Login or Create an Account to see details.
CIO
With the system, a lot of things were already in place. And we were hosted, so MEDITECH was very...
Login or Create an Account to see details.
CIO
MEDITECH did offer some face-to-face training, which was helpful.
Login or Create an Account to see details.
CIO
The product is pretty much working as expected. It is up to us to leverage it further and take full...
Login or Create an Account to see details.
CIO
MEDITECH is on board and proactively offering their product in an integrated way. They are on top...
Login or Create an Account to see details.
CIO
We have had no issues with the product. Its performance has been good. There have been no slowdowns...
Login or Create an Account to see details.
CIO
MEDITECH has done a lot of good work in focusing things for the physicians, but the ability to...
Login or Create an Account to see details.
CIO
We haven’t quite leveraged all the functionality in the product yet. What we have purchased off the...
Login or Create an Account to see details.
CIO
MEDITECH is very much coming out with new technology. They are also pushing for point of care for...
Login or Create an Account to see details.
CIO
MEDITECH offers an executive forum once each year in which we can learn about what MEDITECH is...
Login or Create an Account to see details.
CIO
We do have interaction with the vendor executives. I have been able to interact on a higher level.
Login or Create an Account to see details.
CIO
MEDITECH is delivering on better outcomes. We built out surveillance, and we can see how it helps us...
Login or Create an Account to see details.
CIO
We have received our money’s worth from the product for the most part. MEDITECH has been charging us...
Login or Create an Account to see details.
CIO
Expanse Acute Care EMR is slow, but it is great for being a relatively new platform.
Login or Create an Account to see details.
Director
I give MEDITECH a good rating for their implementation services. They have an implementation team,...
Login or Create an Account to see details.
Director
I predict that we will be highly satisfied with the system over the next 12 months. Things will only...
Login or Create an Account to see details.
Director
The integration of the record is amazing and awesome. We don't have to pay for interfaces and extra...
Login or Create an Account to see details.
Director
Recently, I had a not-so-good experience concerning the level of proactiveness that MEDITECH should...
Login or Create an Account to see details.
Director
MEDITECH should be a little more proactive in ensuring that their sites have resources. The people...
Login or Create an Account to see details.
Director
There aren’t any big challenges with upgrades that I know of. We had some challenges with reporting,...
Login or Create an Account to see details.
Director
I don’t think the vendor has the capacity to support our integration and interoperability goals yet,...
Login or Create an Account to see details.
Manager
I would like damn near any product besides MEDITECH’s product. I would gladly try almost anything...
Login or Create an Account to see details.
Manager
There is no ongoing training. The preupdate training was about how to do a build, and it was given...
Login or Create an Account to see details.
Manager
Our previous system was like a very old-school DOS prompt. The updates we have received have made...
Login or Create an Account to see details.
Manager
The system feels very patched together, and there is no commonality as we move between different...
Login or Create an Account to see details.
CIO
With some of our issues, MEDITECH has made very fast progress. But MEDITECH, like any vendor, has to...
Login or Create an Account to see details.
CIO
In general, the system is working fairly well. The web part of Expanse Acute Care EMR is quite...
Login or Create an Account to see details.
CIO
Anything new is going to have a lot of bugs, and Expanse Acute Care EMR certainly did. We have...
Login or Create an Account to see details.
CIO
The initial and ongoing training methodology that MEDITECH used was pretty strong, but there is some...
Login or Create an Account to see details.
CIO
MEDITECH’s support is good. We get a lot of proactive bug fixes.
Login or Create an Account to see details.
CIO
MEDITECH’s web interface for the providers is uniform across the board, regardless of what product...
Login or Create an Account to see details.
Nurse
On the hospital side, we are managing very well. If things are not working, the issue is more about...
Login or Create an Account to see details.
Nurse
When we do our updates, MEDITECH is usually right on them. They are great at communicating. During...
Login or Create an Account to see details.
Nurse
MEDITECH doesn’t do any training now. If we ask for help, they give us a 65-page PDF that we can...
Login or Create an Account to see details.
Advanced Filters
Featured Reports
Preferences
Related Blogs
Let’s Not Forget About Nurses: The Nurse EHR Experience
Pandemic Performance Part I – Vendors Stepping Up
US Hospital EMR Market Share 2020 Report
What We Learn from the Acute Care EMR Decision Insights Report
Who Is in Control of EHR Satisfaction?