Expanse Acute Care EMR Comments

 
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Director

Service and Support

During the COVID-19 crisis, MEDITECH did a rapid deployment of telehealth software that really...

Nov 2020
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Director

Functionality and Upgrades

The EMR is very good and is doing excellent at working as it was promoted to. It is a great product...

Nov 2020
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Director

Service and Support

I think MEDITECH has done a much better job with support recently. They have realigned a lot of...

Nov 2020
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Director

Other Observations & Comments

MEDITECH does have a new product called Professional Services that things are starting to shift...

Nov 2020
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Director

Service and Support

I would give MEDITECH the highest score for supporting us through COVID-19. We have an outstanding...

Nov 2020
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Director

Relationship

We probably push the vendor for changes constantly when it comes to product functionality. We...

Nov 2020
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Director

Technology

The vendor has completely rewritten the software. It is widget based, and it is touch-screen...

Nov 2020
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CEO/President

Functionality and Upgrades

One of the biggest shortcomings on the EMR side is the reproducibility of the legal record. It is a...

Nov 2020
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CEO/President

ROI / Cost (care and feeding)

The pricing is fair, especially considering what is out there in the market. The product is great...

Nov 2020
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CEO/President

Functionality and Upgrades

Standardizing was definitely on our radar. COVID-19 really just heightened our awareness of needing...

Nov 2020
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Director

Lessons Learned

We are getting there with Expanse Acute Care EMR. I am working on optimization and on working out...

Nov 2020
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Director

Relationship

MEDITECH is a big entity with a lot of levels of managers, so I don't know how many upper-level...

Nov 2020
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Director

Service and Support

During the pandemic, we operated pretty independently from MEDITECH. Personally, I didn’t have any...

Nov 2020
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Director

Future Outlook

I believe MEDITECH is part of our long-term plans. That is our intent at this point. I am not aware...

Nov 2020
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Director

Service and Support

With some post-update issues, MEDITECH’s response sometimes lags. I don’t find MEDITECH to be very...

Nov 2020
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Director

Implementation and Training

MEDITECH’s training methodology is different from train-the-trainer methodologies. As our core team...

Nov 2020
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Director

Technology

MEDITECH’s development efforts are slow. I would like a little more speed in their development. When...

Nov 2020
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Director

Functionality and Upgrades

The basic navigation within the system sometimes requires a lot of additional clicks, and the system...

Nov 2020
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Director

Relationship

Because MEDITECH is a large company, there are certainly other individuals we deal with besides the...

Nov 2020
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CMIO

Functionality and Upgrades

When we went live with one of our later hospitals, we were just writing orders in the hospital on...

Nov 2020
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CMIO

Functionality and Upgrades

The system meets our needs. The way people use the system to meet those needs is what makes the...

Nov 2020
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CMIO

Service and Support

I don’t know whether MEDITECH is really actively looking for problems that they can solve for us. I...

Nov 2020
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CIO

Implementation and Training

MEDITECH doesn’t do the training on the product. We do the training. MEDITECH has a...

Oct 2020
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CIO

Implementation and Training

MEDITECH is not just giving us a product to train us on. We do the training. That is difficult in...

Oct 2020
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CMIO

Functionality and Upgrades

The platform is very slick and smooth. I could be shuffling from the ambulatory setting to the acute...

Oct 2020
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CMIO

Lessons Learned

We put the nuts and bolts of our EMR together. We meet every month to resolve any workflow delays....

Oct 2020
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CMIO

Future Outlook

We are able to get our reports out of the system. I don’t use the acute side as robustly as I do the...

Oct 2020
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CMIO

Relationship

I have dealt with MEDITECH’s sales force and executive force, and I have the cell phone numbers of...

Oct 2020
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CMIO

Functionality and Upgrades

The reason why I am so emphatic about MEDITECH is that we have been with them for many years and...

Oct 2020
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CMIO

Functionality and Upgrades

When there are upgrades, MEDITECH keeps any needed patches coming at a breakneck pace. The patches...

Oct 2020
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CMIO

Functionality and Upgrades

I don't know anything different than the MEDITECH system. I have been married to the same software...

Oct 2020
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CMIO

Implementation and Training

I would say that the implementation and integration went very smoothly. Another company was helping...

Oct 2020
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Manager

Functionality and Upgrades

Our EMR is integrated with our financial system. I really like the seamlessness. Everything is in...

Sep 2020
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Manager

Functionality and Upgrades

We were told that it would take one to two clicks to do everything in the product. That is not the...

Sep 2020
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CIO

Service and Support

There is a lack of knowledge among the staff members that MEDITECH assigns to help hospitals; they...

Aug 2020
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CIO

Relationship

MEDITECH's executives visit to make sure that we are doing okay. We meet with the rest of the senior...

Aug 2020
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Analyst/Coordinator

Technology

MEDITECH is delivering new technology that meets our needs. MEDITECH has been hitting their outcomes...

Jul 2020
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Analyst/Coordinator

Relationship

The vendor’s executives are very involved. We are very in touch with the executives on a regular basis....

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

I am not familiar with MEDITECH’s peers or competition besides Epic. I have heard that Epic’s system...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I wish we were on a different EMR, but I don’t think we are going to change EMRs due to all the work...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

The training is there, but it isn’t very streamlined or easy to get going. We have to really...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system isn’t great compared to other EMRs. The vendor could improve the streamline reporting....

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor is putting in a lot of effort. We are seeing improved efforts, but the vendor is still...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

Expanse Acute Care EMR doesn't directly interface with CDI solutions, but another EMR does. I am not...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

I would give the system a low rating for supporting my integration goals. I can look at things, and...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Because I have seen a system like Epic's, I can't give Expanse Acute Care EMR a high rating for...

Jun 2020
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CIO

Functionality and Upgrades

We are on the most current version of the system. The system is not truly web based for us; it is on...

Jun 2020
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CIO

Technology

We want MEDITECH to drive their technology a little more. We are looking for a higher-level tool...

Jun 2020
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CIO

Service and Support

Anytime that we have a question for MEDITECH, we have received a response.

Jun 2020
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CIO

Other Observations & Comments

We have no plans to move to MEDITECH’s EMR for Chrome. It looks great. But currently, it is...

Jun 2020
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Manager

Implementation and Training

MEDITECH should understand that some of the issues with implementations are historical. We haven’t...

Jun 2020
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Manager

Implementation and Training

MEDITECH’s initial training was decent, but unfortunately, the ongoing training has been fairly...

Jun 2020
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Manager

Service and Support

MEDITECH needs to improve their quality. They need to be able to supply things and have people who...

Jun 2020
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Manager

Functionality and Upgrades

MEDITECH does not optimize their products for the users as much as they say they do. We have to find...

Jun 2020
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Manager

Functionality and Upgrades

The product functionality is not meeting all our needs today. We are a specialty, and no vendor has...

Jun 2020
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Manager

Technology

MEDITECH needs to have more availability options sooner rather than later, especially with what we...

Jun 2020
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Manager

Lessons Learned

The product has basic functionality, but we have to be very careful regarding how we design it.

Jun 2020
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CIO

ROI / Cost (care and feeding)

Recently, our organization was talking about the overall project and platform, and our leaders said...

Jun 2020
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CIO

Relationship

The reality is that physicians don’t like change. They would love to be using paper processes if...

Jun 2020
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CIO

Service and Support

The vendor really wants to make us happy. They are very responsive. They have even spun up a CIO...

Jun 2020
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CIO

ROI / Cost (care and feeding)

We have definitely leveraged the Expanse surveillance system for sepsis and COVID-19 to be able to...

Jun 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

If we have learned anything after COVID-19 about what to do differently going forward, it is that we...

Jun 2020
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CIO

ROI / Cost (care and feeding)

MEDITECH is pretty straightforward in terms of what was contracted for and what they are charging us...

Jun 2020
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CIO

Service and Support

MEDITECH keeps their promises 99% of the time. With some things, we don't see everything that we...

Jun 2020
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CIO

Functionality and Upgrades

Our physicians love the new interface. It is so much easier to use than the past interface....

Jun 2020
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CIO

Functionality and Upgrades

MEDITECH's system meets our needs and our expectations. But we always look to better the product. We...

Jun 2020
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Manager

Service and Support

MEDITECH has been really good at supporting us during the COVID-19 pandemic. Just like everyone...

Jun 2020
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Manager

Other Observations & Comments

No vendors keep their promises. MEDITECH is always very good about making certain comments that are...

Jun 2020
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Director

ROI / Cost (care and feeding)

We haven’t really come across any nickel-and-diming with MEDITECH. That is not to say that some of...

Jun 2020
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Director

Interfacing and Integration

The system is more of a challenge on some days than on others, but overall, it has been good. The...

Jun 2020
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Director

Future Outlook

Some people want to go back to our old system, but there are no plans to change in the near future....

Jun 2020
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Director

Service and Support

I like MEDITECH, but I struggle with the Expanse methodology. However, the support mechanisms with...

Jun 2020
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Director

Functionality and Upgrades

We had some assumptions on our side that may not have been correct. When we were told that we were...

Jun 2020
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CMIO

Implementation and Training

Overall, our go-live went much more smoothly than we could have expected; it was scarily smooth at...

Jun 2020
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CMIO

Other Observations & Comments

Our major area of challenge was ED workflow, and a lot of that had to do with the complete change of...

Jun 2020
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CMIO

Functionality and Upgrades

The nursing workflow is still more of a challenge, but the nurses have come around. We still have...

Jun 2020
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CMIO

Functionality and Upgrades

We are definitely getting a better value in terms of what we are able to get from the system...

Jun 2020
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CMIO

Service and Support

I would prefer if MEDITECH pointed out problems that they had with the system rather than waiting...

Jun 2020
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Director

Service and Support

The ability to request for operational issues to be corrected is challenging. Most requests end up...

May 2020
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Director

Functionality and Upgrades

The Expanse system was very hard to get accustomed to. We went to the browser version where the...

May 2020
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Director

Functionality and Upgrades

MEDITECH's system is not hard to use, but there are a lot more things the system can do that it...

May 2020