Expanse Acute Care EMR
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
The EMR is customizable and meets our end-user workflows. MEDITECH is proactive in developing what...
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Due to the product’s customizable capabilities, there is a lot to learn, and there is a lot to train...
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When we report an issue, MEDITECH's service could be more proactive. The support people could log in...
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The system is pretty integrated. Our clinic is able to see the scheduling piece and all of that...
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The vendor's customer service support could be better. We have to put in tickets. The support staff...
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Recently, we were wanting to implement a toolkit, and on the vendor's website, it sounded really...
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The system is very difficult to use in terms of the general workflows and technology. There is a...
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The system's quality is pretty decent. The system doesn't have any bugs or anything like that, and...
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The switch to Expanse Acute Care EMR has been challenging. The vendor's web product is lacking in...
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We have a good relationship with MEDITECH. I recommend using the number of people that the vendor...
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Expanse Acute Care EMR doesn’t have quite the performance of some of MEDITECH’s older platforms. The...
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We have had a long history with MEDITECH. The Expanse platform is definitely promising. It is very...
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MEDITECH hardly charges for anything. My advice to others is to carefully research other EMR...
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I would rate MEDITECH very high because of the support they provide. If we come up with something...
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The vendor has training available that we can do on our own time. We are fairly satisfied with their...
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When we first moved to Expanse Acute Care EMR, we struggled a bit. We are getting to where we need...
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The vendor updates the system all the time. MEDITECH is always on the cutting edge. We have regular,...
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The vendor communicates with our administrators a lot. MEDITECH has done a really good job, even...
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We moved to the web version of the solution. There were a couple of negatives to that change. We are...
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We are pretty pleased with the solution's functionality when it comes to taking care of patients....
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MEDITECH has the same problem with the Expanse software that they have always had, which is that...
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We are not fans of our portion of the system. I am not sure the providers like it either because one...
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MEDITECH needs to focus on the reporting. There is no good reporting out of the system for data...
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For coding purposes, the system is a lot easier to use than our previous system because we are on...
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We had a bumpy upgrade that left us with some glitches, but a MEDITECH team came on-site and worked...
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MEDITECH's integration engineers have helped us apply interfaces that we work with frequently. When...
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Expanse Acute Care EHR is not very intuitive for first-time users. It is not a one-stop shop. The...
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The go-live process went well because we were already familiar with the acute side of the product....
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MEDITECH does have a road map, but we have to inquire about it. Our representative does a good job...
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MEDITECH doesn't really help us with training. I would like to see something that keeps us updated...
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Our previous EMR wasn’t putting many resources into their own development. We have not had that...
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Expanse Acute Care EMR is better than our previous system was. Before we got Expanse Acute Care EMR,...
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If everyone does things exactly the way that they are supposed to and no one makes mistakes, then...
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We want to be fully implemented within the system. There are a couple of different steps we have to...
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MEDITECH is working on image capture functionality, but that is certainly a gap for them. If we...
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One of the best things about the product is that the Expanse platform consists of separate modules....
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This EMR is probably MEDITECH’s best EMR version to date. Every EMR has its issues, but I am pretty...
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There are things that are still from the old software, NPR, and not everything is on the new M-AT...
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MEDITECH has improved over the years as a company. Once, when I had to escalate a problem, the issue...
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The only complaint that I get from users is about the clicks. It takes a lot of clicks to do some...
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We are looking forward to implementing mobile rounding for the providers. They can refill...
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The Expanse Acute Care EMR provider interface is excellent. The system is web based and integrated...
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We hear from Expanse Acute Care EMR users that the system requires too many clicks. But two clicks...
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I love MEDITECH. Expanse Acute Care EMR is super easy to use. We can customize it all we want. In...
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The interoperability things that we have to do for regulations keep me up at night. MEDITECH is...
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MEDITECH is definitely a partner because partnering with them is our strategic focus. They are our...
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The physicians are happy with the web version of the product. There are a lot of favorites, quick...
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We have had a really good experience with the Expanse system. MEDITECH is very supportive. Our...
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The providers and end users like the EMR because it is customizable to meet our unique needs. There...
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The support depends on the person that we are working with. For some modules, the support people are...
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At times, we feel like MEDITECH is aware of our issues but that they don't send knowledge of the...
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We work with a different team during an upgrade. We only get them during the upgrade, and then we...
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Our quality outcomes are really good, but we can always strive to be better. Sometimes getting down...
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Several people at my organization have stated that Expanse Acute Care EMR is a difficult EMR to use....
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We have spent several months trying to send QRDA files for our eCQMs. We have to build files on the...
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In the beginning, we were trained on certain aspects of the product. That training was in a...
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It takes MEDITECH months to fix things in the product. The vendor talks to our programmers and data...
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In the system, it is hard to look at the charts and understand and know where everything is. But...
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We do like that some of the charting is pretty easy. The system alerts us when certain things are...
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One good thing about the solution is that it helps us promote the interoperability data that we have...
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The product has been running very smoothly. There is nothing wrong with the product. The programs...
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I have been exposed to other systems, but the only system that I have actually used for patient care...
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We find that MEDITECH's support for Expanse Acute Care EMR is not as robust as it is for their...
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Sometimes users have difficulties with managing transfers. I hear griping about the transfer process....
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We have so many tickets open that never get closed. Our IT department has said we have a ticket open...
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Because we have stuck with MEDITECH all these years, I would say that we must be getting our money’s...
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Sometimes we have to dig a little deeper and harder to get MEDITECH to acknowledge problems if we...
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MEDITECH is constantly doing things to stay up-to-date. With click reduction, if we suggest that it...
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MEDITECH is currently working on implementing a few things that a couple of other EMRs may already...
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We are lacking in a few areas, and MEDITECH is picking those areas up in future priority updates....
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Normally, MEDITECH sends out newsletters, task alerts, and updates when we are affected by...
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What we pay is probably on the low end compared to the cost of other EMRs. We have to buy the...
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The implementation of the system was terrible. The vendor told us the wrong information, and we...
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It is too much money for smaller hospitals to convert to bigger systems. We have been on this system...
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MEDITECH’s selling feature of the system was that we would save money because we could get rid of a...
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If I were making the decision today, I wouldn't buy this product again. I would do a cost analysis....
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The vendor's support people are always available and very friendly, but they don’t always know what...
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Our overall experience with the solution has gone very well. We have resources from another hospital...
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One thing that we like about the system is how easy it is to use it to send information to insurance...
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Our biggest struggle with the system is with the accuracy of its patient statuses. We need to know...
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The vendor organization has a lot of staff turnover, and because of that, we don't always get very...
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I want to look at a different EMR vendor. I understand that that vendor's solution can do more than...
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We are frustrated when we call support because we can't get someone who knows all areas of the...
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We work with lots of Medicare Advantage patients, and we are being penalized in reimbursements...
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Our organization works closely with MEDITECH’s executives on a lot of things.
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Our experience with Expanse Acute Care EMR has been pretty good. We are at the point now where we...
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On the clinical and provider sides, when we went live, there were things that we were expecting to...
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MEDITECH is usually pretty good about getting back to us and answering questions, but the problem is...
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MEDITECH has gotten much better. In the past, the Expanse platform was rough, and we had some hard...
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We have gone through product upgrades, and some of them have been a little rough. We still have...
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If I were making the choice again, I would choose another vendor. Large healthcare systems typically...
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MEDITECH’s interoperability needs more focus. The web nursing, web anesthesiology, and web oncology...
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Whenever we have any issues with the system, we contact the vendor support people and get a quick...
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The only issue we have with the vendor is that they don’t avoid charging for every little thing. For...
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We will continue to use the system in the future. We have had a very good working relationship with...
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Expanse Acute Care EMR is very easy to use. It is a lot easier to use than our previous systems. The...
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MEDITECH's systems are all we know, so I would have to say that we would buy them again. We know...
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I think that MEDITECH delivers on their promises. There were a lot of things that we found out about...
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There are several things that we would like to add to the system and some things that we would like...
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MEDITECH's EMR training seems to be relatively smooth. When we decided to migrate to the solution's...
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MEDITECH doesn't charge us for every little thing. I don't think that anyone has received their...
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MEDITECH doesn’t have many reports that we can use. We have to build our own. A lot of the hospitals...
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During our implementation and building stages, MEDITECH people came out, and we realized that they...
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When MEDITECH held the demo, they said that the physicians would have a couple of clicks to get here...
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MEDITECH doesn't nickel-and-dime us when it comes to service. Some weeks, we have several issues,...
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I wish that MEDITECH responded more promptly when we have issues. I wait, and I give them a while,...
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Our implementation was pretty bad. We had new people come to help, but MEDITECH shouldn’t have sent...
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Expanse Acute Care EMR is easy for the doctors because they have an outpatient and an inpatient...
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We liked that we could build Expanse Acute Care EMR our way. We took our paper forms and built them...
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We hadn’t used ePrescribe before switching to MEDITECH, and our doctors like that, so that has been...
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The nice part about the Expanse platform is that everything ties together. We have one system that...
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I don't feel nickel-and-dimed. MEDITECH charges per module, and that is all they charge for. I have...
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MEDITECH can improve on their initial response times. A lot of times, we open a support ticket, and...
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We still have a lot of problems moving information between disparate EHRs. We have seen improvement...
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MEDITECH’s training is predominantly done through remote learning or videos, and their videos are...
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The EMR isn't simple or easy to use, and it doesn’t have a lot of features and functionality. I...
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We were a little spoiled by our previous vendor. We moved to the MEDITECH system to have...
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MEDITECH suggested some consultants for us to work with through our implementation, and they didn’t...
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The MEDITECH system isn’t very intuitive, but that is okay. We looked at a couple of other vendors,...
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We are very satisfied with Expanse Acute Care EMR. We made the right selection. It makes me feel...
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Generally, things are pretty good with the system. There are some limitations to its software, and...
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We can take excellent care of patients with the system. Expanse Acute Care EMR does everything very...
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I am really focused on problem-list management, and I have some things that I think that the vendor...
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Expanse Acute Care EMR has a much better price point than competing products. Other products aren't...
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MEDITECH trained us on things, and they did a very good job of that. They have a deep bench, and...
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MEDITECH has good intentions when it comes to interoperability, but sometimes, it can be really hard...
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For years, the issue that we have had with the solution has been that its performance speed isn't...
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We did some video training during the COVID-19 pandemic, and that went pretty well. It was certainly...
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MEDITECH is very responsive to us. I haven't had any problems. If I need to escalate something,...
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It took us a while to get going with MEDITECH, but that wasn't MEDITECH's fault. It was the fault of...
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I like how customizable Expanse Acute Care EMR is. We have the flexibility to make the EMR our own....
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I wish that MEDITECH didn't require so many third-party products. I wish that everything was...
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For the providers on the acute and ED side, there was a huge difference with Expanse Acute Care EMR...
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Our go-live for Expanse Acute Care EMR was tremendous. It was probably one of the best go-lives that...
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We experienced a bit of slowness during the go-live that we didn't expect. MEDITECH helped us with...
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MEDITECH has been our partner for a number of years. So logically, as we look to move forward, we...
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The product has met the majority of our needs, with exception of administrative oversight. It is...
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Our implementation went extremely well overall. MEDITECH was very supportive of our request to delay...
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Charging for every little thing is an area of opportunity for improvement for MEDITECH. After the...
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MEDITECH is always coming out with updates and improved products. They have good sales...
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Expanse Acute Care EMR is easy to use, but it requires interface builds and times. Getting outcomes...
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We have some outstanding issues that haven't been resolved, and that has caused some workflow issues...
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I wish that the vendor's website were more user friendly in terms of searching for issues, but the...
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MEDITECH seems to have quite a bit of turnover, and we have found that our internal team seems to...
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As far as training goes, it would be nice to have more workflow video demonstrations that could be...
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MEDITECH had promised that they were going to have an anesthesia module ready for us, but they...
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The acute side is rock solid and pretty strong. But if I could buy another vendor's system, I...
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If I were starting over today, I would explore other EMR options. I might still buy Expanse Acute...
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MEDITECH's implementation, sales process, and training were not very well done. They were average at...
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Expanse Acute Care EMR is very granular, and we can build it from the ground up any way we want. The...
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Our current version of the product is not cloud based and not web based. We are most interested in...
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MEDITECH has been very responsive. They have been a really good partner and kept all their promises....
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The product is very intuitive. It meets our clinical and administrative needs. Of all of the...
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One area of improvement for the product would be mobility on the phone. The system has tablet...
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We pay MEDITECH a monthly fee for maintenance and support, and we have never paid anything beyond...
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From time to time, we happen to get a support technician who has been with MEDITECH for a while and...
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Things with Expanse Acute Care EMR are going well. I have been pretty happy with it, and we haven't...
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Given our organizational profile, only MEDITECH has the products that make sense for us to buy. But...
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The vendor's upgrade people are better than the implementation people.
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MEDITECH's approach is predictable. The system is integrated to a large degree, and the system...
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The vendor tries to listen and make improvements. The effort and intent to put out a good product...
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The clinical user interface is awful. MEDITECH needs to totally redesign the product in the way the...
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Expanse Acute Care EMR is a very good solution. I would highly recommend it for smaller...
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We had a project manager for our implementation, and right out of the gate, I knew that that...
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I like what I have seen in Expanse Acute Care EMR. We are still using some of the system's new...
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MEDITECH's support is pretty good. They are proactive, and I think that they have standardized a lot...
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I haven't heard any negative feedback from new hires or from any others who have begun using...
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MEDITECH understands the market and the industry. They keep pace or strive to stay ahead of the...
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MEDITECH's products are high quality and can compete with any other vendor. I am looking forward to...
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The transition from Magic to Expanse has been very positive. Any struggles we have encountered...
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We are partners with a larger organization that uses a different EMR than we use, and some people...
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MEDITECH has improved Expanse Acute Care EMR considerably, but it is still clunky. Each department...
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There are growing pains whenever there is a migration or major upgrade to a system. There are things...
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