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Expanse Acute Care EMR Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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CIO

There is a contractual piece and an operational piece in terms of keeping promises, but I think...

Apr 2021
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CIO

We hadn’t seen any executive involvement during COVID-19, but we just saw executive involvement...

Apr 2021
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CIO

We have a regular call with our representative. Half of the time, they cancel the meeting on short...

Apr 2021
(0)
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Director

With MEDITECH, there is quite a frequency of upgrades. I know that needs to happen to stay relevant,...

Apr 2021
(0)
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Director

I love the ease of use of Expanse Acute Care EMR. It is so easy to use, and with all of its pop-ups,...

Apr 2021
(0)
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Director

MEDITECH is very responsive when we open a ticket or send a call, but they don’t seem to reach out...

Apr 2021
(0)
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Analyst/Coordinator

In the beginning, before MEDITECH's implementation, there were a lot of add-ons and third-party...

Apr 2021
(0)
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Analyst/Coordinator

We won't be going to a different EMR after what we have paid for Expanse Acute Care EMR. We looked...

Apr 2021
(0)
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Director

The interfaces didn't go as planned. What we built in a test environment didn't copy over to a live...

Apr 2021
(0)
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Manager

The pharmacy suite seems to be operating just fine. Every system has its quirks, and when complaints...

Apr 2021
(0)
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Manager

Changes can be a little frustrating. Oftentimes, a change has to be done manually because everything...

Apr 2021
(0)
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Manager

The system works for our facility, our entity, and our system. The whole build and the...

Mar 2021
(0)
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Analyst/Coordinator

MEDITECH definitely still has work to do. Our acute care nurses are still using the desktop...

Mar 2021
(0)
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Analyst/Coordinator

The quality of MEDITECH's support really depends on the application and what specialists we have to...

Mar 2021
(0)
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CIO

We had a really good implementation. MEDITECH did a good job of preparing us.

Mar 2021
(0)
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CIO

Reporting has been a big weak spot for Expanse Acute Care EMR. We had a lot of custom reports in our...

Mar 2021
(0)
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Nurse

The system's ease of use depends on who is asked. For acute offices, too many clicks are required to...

Mar 2021
(0)
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CIO

I continue to believe that Expanse Acute Care EMR is a game changer for MEDITECH. Expanse Acute Care...

Mar 2021
(0)
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CIO

MEDITECH needs to better disclose what is different as they bring Expanse Acute Care EMR live. There...

Mar 2021
(0)
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CIO

As an Expanse Acute Care EMR customer, we have received a lot of hand-holding and attention from...

Mar 2021
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CIO

Ultimately, we just settled on the fact that the operation and implementation costs and the loss of...

Mar 2021
(0)
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CIO

We would have to think long and hard before going with the system again. Things have been pretty...

Mar 2021
(0)
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CIO

MEDITECH has kept 90% or more of their promises. If we look at some of the marketing materials,...

Mar 2021
(0)
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CNO

Probably the most disappointing thing is that all of the physician documentation for the system is...

Feb 2021
(0)
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Director

When it comes to the lab module, MEDITECH didn’t set expectations very well. We don’t know anything...

Feb 2021
(0)
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VP/Other Executive

MEDITECH keeps a majority of their promises. When we ask them for things, they have those things. We...

Feb 2021
(0)
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VP/Other Executive

Usually, we have to travel to do training with MEDITECH, and that is a big expense for a small...

Feb 2021
(0)
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Manager

The product functionality is good. The system is so simple, and the information users need to find...

Feb 2021
(0)
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Director

Whether MEDITECH charges us for every little thing depends on how we look at everything because...

Feb 2021
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Director

Whether there is interoperability is kind of a loaded question because of the state of the country....

Feb 2021
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Director

The ease of use depends on the user. Certain users are afraid of everything, and then they don't get...

Feb 2021
(0)
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Director

MEDITECH has been responsive in regard to new technology. Every time there is something new,...

Feb 2021
(0)
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CIO

Our implementation could have been done a lot better. We did not have the level of physician...

Feb 2021
(0)
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CIO

I hope the integration will get better over the next year. That would help so much. The integration...

Feb 2021
(0)
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CIO

MEDITECH is slow to respond. When we find something that needs to be corrected, MEDITECH seems to...

Feb 2021
(0)
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CIO

The tool does what people need it to but not exactly in the way they want to do it. Oftentimes,...

Feb 2021
(0)
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Analyst/Coordinator

MEDITECH's product is much more user friendly than some of our other solutions, but I am more...

Feb 2021
(0)
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Director

I like that the system is easy to use. It is intuitive, and I know where to find things and how to...

Feb 2021
(0)
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Director

Sometimes it is hard to customize Expanse Acute Care EMR to the different facilities within the...

Feb 2021
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VP/Other Executive

Previously, we had MEDITECH’s older system. And then we switched to the Expanse system, and it is a...

Jan 2021
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CIO

MEDITECH has stepped up during the COVID-19 crisis. It has been an intense time, and MEDITECH has...

Jan 2021
(0)
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CIO

We are preparing to go live with the system soon. We would have liked to have had the system go live...

Jan 2021
(0)
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CIO

Overall, with the the C/S system, we see a step back in the functionality of Expanse Acute Care EMR,...

Jan 2021
(0)
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Nurse

The rollout was very smooth. MEDITECH's staff understands Expanse Acute Care EMR. I can usually get...

Jan 2021
(0)
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CMIO

The look and feel of Expanse Acute Care EMR are great. We have found the organization of the chart...

Jan 2021
(0)
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CMIO

With our recent implementation, we initially had difficulty with the system's performance. However,...

Jan 2021
(0)
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Analyst/Coordinator

I would not buy MEDITECH's solution again, but I am not a decision-maker. The system is very rigid...

Jan 2021
(0)
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Analyst/Coordinator

MEDITECH probably overpromises and underdelivers. They are consistently on a slower timetable than...

Jan 2021
(0)
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CMIO

Expanse Acute Care EMR is fairly functional across all spectrums and levels of care. MEDITECH is...

Dec 2020
(0)
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Analyst/Coordinator

We are still lacking on interfacing options.

Dec 2020
(0)
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Analyst/Coordinator

MEDITECH really tries to stay on top of our regulatory and quality needs as well as what our future...

Dec 2020
(0)
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CIO

MEDITECH did a great job of on-site support for us at go-live. We had the implementation team here...

Dec 2020
(0)
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CIO

For MEDITECH, training is a bit of a weakness. I would love to see them get more robust training...

Dec 2020
(0)
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CIO

Support with MEDITECH really depends on the application and the person that we get between...

Dec 2020
(0)
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CIO

We have had a good experience with MEDITECH. Our implementation went well, and that is equally...

Dec 2020
(0)
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Director

MEDITECH is mostly doing a good job of trying to be proactive in coming up with solutions. I feel...

Dec 2020
(0)
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Manager

If I were involved in voting on whether we brought MEDITECH in again, before I would agree to it, I...

Dec 2020
(0)
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Manager

The implementation needs to be designed so that it doesn’t take away from our regular activities. In...

Dec 2020
(0)
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Manager

Although MEDITECH provides ongoing training, in their efforts to ensure that the training is done,...

Dec 2020
(0)
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Manager

The quality of the product is good; the product does what it was designed to do. I don’t feel that...

Dec 2020
(0)
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Manager

We don’t really hear from MEDITECH’s executives; we just hear from their support teams.

Dec 2020
(0)
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Manager

Before organizations make a commitment to MEDITECH, they should review the product in massive...

Dec 2020
(0)
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Physician

For a hospital of our size, we would buy the MEDITECH EMR again. If we were a bigger hospital...

Dec 2020
(0)
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Physician

Nobody is perfect, but I think MEDITECH keeps their promises. We like the support that we receive....

Dec 2020
(0)
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Physician

I don't see any nickel-and-diming from MEDITECH, but I don't know their financials. From what I...

Dec 2020
(0)
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CEO/President

The product works well. It is living up to our expectations and is very functional. It is an...

Dec 2020
(0)
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CEO/President

With integration, our goals are one thing and the software is another thing. Things aren't...

Dec 2020
(0)
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Analyst/Coordinator

The acute care product from MEDITECH is pretty much the same as the ambulatory care product. The...

Dec 2020
(0)
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VP/Other Executive

Recently, we have really connected with MEDITECH and found them to be very open. We think that their...

Dec 2020
(0)
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CEO/President

MEDITECH’s support is very good. But MEDITECH isn't very good at being proactive; they are mostly reactive....

Dec 2020
(0)
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CEO/President

No vendor keeps all their promises. So it is a bold statement to say that MEDITECH keeps all their...

Dec 2020
(0)
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VP/Other Executive

About 20% of our health system is on the new Expanse platform, and it is getting rave reviews. But...

Dec 2020
(0)
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VP/Other Executive

MEDITECH is part of what we call the preferred patient relationship (PPR) that we are working on. We...

Dec 2020
(0)
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VP/Other Executive

MEDITECH has been a partner every step of the way, so I would give them a fairly high mark for...

Dec 2020
(0)
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VP/Other Executive

MEDITECH does not avoid charging for things, but it is like that with any other vendor. MEDITECH...

Dec 2020
(0)
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VP/Other Executive

We had a meeting on interoperability. MEDITECH supports our integration goal, and we are very...

Dec 2020
(0)
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VP/Other Executive

One of our nurses has used Epic before, and the nurse said it was much easier to use MEDITECH's...

Dec 2020
(0)
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VP/Other Executive

The EMR functionality meets all of our needs. I don’t know how anybody would give any of the other...

Dec 2020
(0)
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VP/Other Executive

MEDITECH has gotten really good lately at keeping their promises and communicating back and forth,...

Dec 2020
(0)
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Director

During the COVID-19 crisis, MEDITECH did a rapid deployment of telehealth software that really...

Nov 2020
(0)
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Director

The EMR is very good and is doing excellent at working as it was promoted to. It is a great product...

Nov 2020
(0)
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Director

I think MEDITECH has done a much better job with support recently. They have realigned a lot of...

Nov 2020
(0)
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Director

MEDITECH does have a new product called Professional Services that things are starting to shift...

Nov 2020
(0)
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Director

I would give MEDITECH the highest score for supporting us through COVID-19. We have an outstanding...

Nov 2020
(0)
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Director

We probably push the vendor for changes constantly when it comes to product functionality. We...

Nov 2020
(0)
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Director

The vendor has completely rewritten the software. It is widget based, and it is touch-screen...

Nov 2020
(0)
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CEO/President

One of the biggest shortcomings on the EMR side is the reproducibility of the legal record. It is a...

Nov 2020
(0)
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CEO/President

The pricing is fair, especially considering what is out there in the market. The product is great...

Nov 2020
(0)
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CEO/President

Standardizing was definitely on our radar. COVID-19 really just heightened our awareness of needing...

Nov 2020
(0)
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Director

We are getting there with Expanse Acute Care EMR. I am working on optimization and on working out...

Nov 2020
(0)
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Director

MEDITECH is a big entity with a lot of levels of managers, so I don't know how many upper-level...

Nov 2020
(0)
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Director

During the pandemic, we operated pretty independently from MEDITECH. Personally, I didn’t have any...

Nov 2020
(0)
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Director

I believe MEDITECH is part of our long-term plans. That is our intent at this point. I am not aware...

Nov 2020
(0)
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 or  to see details.

Director

With some post-update issues, MEDITECH’s response sometimes lags. I don’t find MEDITECH to be very...

Nov 2020
(0)
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Director

MEDITECH’s training methodology is different from train-the-trainer methodologies. As our core team...

Nov 2020
(0)
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Director

MEDITECH’s development efforts are slow. I would like a little more speed in their development. When...

Nov 2020
(0)
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Director

The basic navigation within the system sometimes requires a lot of additional clicks, and the system...

Nov 2020
(0)
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Director

Because MEDITECH is a large company, there are certainly other individuals we deal with besides the...

Nov 2020
(0)
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CMIO

When we went live with one of our later hospitals, we were just writing orders in the hospital on...

Nov 2020
(0)
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CMIO

The system meets our needs. The way people use the system to meet those needs is what makes the...

Nov 2020
(0)
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CMIO

I don’t know whether MEDITECH is really actively looking for problems that they can solve for us. I...

Nov 2020
(0)
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CIO

MEDITECH doesn’t do the training on the product. We do the training. MEDITECH has a...

Oct 2020
(0)
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CIO

MEDITECH is not just giving us a product to train us on. We do the training. That is difficult in...

Oct 2020
(0)
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CMIO

The platform is very slick and smooth. I could be shuffling from the ambulatory setting to the acute...

Oct 2020
(0)
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CMIO

We put the nuts and bolts of our EMR together. We meet every month to resolve any workflow delays....

Oct 2020
(0)
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CMIO

We are able to get our reports out of the system. I don’t use the acute side as robustly as I do the...

Oct 2020
(0)
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CMIO

I have dealt with MEDITECH’s sales force and executive force, and I have the cell phone numbers of...

Oct 2020
(0)
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CMIO

The reason why I am so emphatic about MEDITECH is that we have been with them for many years and...

Oct 2020
(0)
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CMIO

When there are upgrades, MEDITECH keeps any needed patches coming at a breakneck pace. The patches...

Oct 2020
(0)
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CMIO

I don't know anything different than the MEDITECH system. I have been married to the same software...

Oct 2020
(0)
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CMIO

I would say that the implementation and integration went very smoothly. Another company was helping...

Oct 2020
(0)
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Manager

Our EMR is integrated with our financial system. I really like the seamlessness. Everything is in...

Sep 2020
(0)
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Manager

We were told that it would take one to two clicks to do everything in the product. That is not the...

Sep 2020
(0)
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CIO

There is a lack of knowledge among the staff members that MEDITECH assigns to help hospitals; they...

Aug 2020
(0)
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CIO

MEDITECH's executives visit to make sure that we are doing okay. We meet with the rest of the senior...

Aug 2020
(0)
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Analyst/Coordinator

MEDITECH is delivering new technology that meets our needs. MEDITECH has been hitting their outcomes...

Jul 2020
(0)
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Analyst/Coordinator

The vendor’s executives are very involved. We are very in touch with the executives on a regular basis....

Jul 2020
(0)
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Analyst/Coordinator

I am not familiar with MEDITECH’s peers or competition besides Epic. I have heard that Epic’s system...

Jul 2020
(0)
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Analyst/Coordinator

I wish we were on a different EMR, but I don’t think we are going to change EMRs due to all the work...

Jul 2020
(0)
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Analyst/Coordinator

The training is there, but it isn’t very streamlined or easy to get going. We have to really...

Jul 2020
(0)
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Analyst/Coordinator

The system isn’t great compared to other EMRs. The vendor could improve the streamline reporting....

Jul 2020
(0)
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Analyst/Coordinator

The vendor is putting in a lot of effort. We are seeing improved efforts, but the vendor is still...

Jul 2020
(0)
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Analyst/Coordinator

Expanse Acute Care EMR doesn't directly interface with CDI solutions, but another EMR does. I am not...

Jun 2020
(0)
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Analyst/Coordinator

I would give the system a low rating for supporting my integration goals. I can look at things, and...

Jun 2020
(0)
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Analyst/Coordinator

Because I have seen a system like Epic's, I can't give Expanse Acute Care EMR a high rating for...

Jun 2020
(0)
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CIO

We are on the most current version of the system. The system is not truly web based for us; it is on...

Jun 2020
(0)
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CIO

We want MEDITECH to drive their technology a little more. We are looking for a higher-level tool...

Jun 2020
(0)
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CIO

Anytime that we have a question for MEDITECH, we have received a response.

Jun 2020
(0)
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CIO

We have no plans to move to MEDITECH’s EMR for Chrome. It looks great. But currently, it is...

Jun 2020
(0)
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Manager

MEDITECH should understand that some of the issues with implementations are historical. We haven’t...

Jun 2020
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Manager

MEDITECH’s initial training was decent, but unfortunately, the ongoing training has been fairly...

Jun 2020
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Manager

MEDITECH needs to improve their quality. They need to be able to supply things and have people who...

Jun 2020
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Manager

MEDITECH does not optimize their products for the users as much as they say they do. We have to find...

Jun 2020
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Manager

The product functionality is not meeting all our needs today. We are a specialty, and no vendor has...

Jun 2020
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Manager

MEDITECH needs to have more availability options sooner rather than later, especially with what we...

Jun 2020
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Manager

The product has basic functionality, but we have to be very careful regarding how we design it.

Jun 2020
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CIO

Recently, our organization was talking about the overall project and platform, and our leaders said...

Jun 2020
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CIO

The reality is that physicians don’t like change. They would love to be using paper processes if...

Jun 2020
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CIO

The vendor really wants to make us happy. They are very responsive. They have even spun up a CIO...

Jun 2020
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CIO

We have definitely leveraged the Expanse surveillance system for sepsis and COVID-19 to be able to...

Jun 2020
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CIO

If we have learned anything after COVID-19 about what to do differently going forward, it is that we...

Jun 2020
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CIO

MEDITECH is pretty straightforward in terms of what was contracted for and what they are charging us...

Jun 2020
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CIO

MEDITECH keeps their promises 99% of the time. With some things, we don't see everything that we...

Jun 2020
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CIO

Our physicians love the new interface. It is so much easier to use than the past interface....

Jun 2020
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CIO

MEDITECH's system meets our needs and our expectations. But we always look to better the product. We...

Jun 2020
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Manager

MEDITECH has been really good at supporting us during the COVID-19 pandemic. Just like everyone...

Jun 2020
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Manager

No vendors keep their promises. MEDITECH is always very good about making certain comments that are...

Jun 2020
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Director

We haven’t really come across any nickel-and-diming with MEDITECH. That is not to say that some of...

Jun 2020
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Director

The system is more of a challenge on some days than on others, but overall, it has been good. The...

Jun 2020
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Director

Some people want to go back to our old system, but there are no plans to change in the near future....

Jun 2020
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Director

I like MEDITECH, but I struggle with the Expanse methodology. However, the support mechanisms with...

Jun 2020
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Director

We had some assumptions on our side that may not have been correct. When we were told that we were...

Jun 2020
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CMIO

Overall, our go-live went much more smoothly than we could have expected; it was scarily smooth at...

Jun 2020
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CMIO

Our major area of challenge was ED workflow, and a lot of that had to do with the complete change of...

Jun 2020
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CMIO

The nursing workflow is still more of a challenge, but the nurses have come around. We still have...

Jun 2020
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CMIO

We are definitely getting a better value in terms of what we are able to get from the system...

Jun 2020
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CMIO

I would prefer if MEDITECH pointed out problems that they had with the system rather than waiting...

Jun 2020
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Director

The ability to request for operational issues to be corrected is challenging. Most requests end up...

May 2020
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Director

The Expanse system was very hard to get accustomed to. We went to the browser version where the...

May 2020
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Director

MEDITECH's system is not hard to use, but there are a lot more things the system can do that it...

May 2020
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Director

We had a lot of issues when we first set up the system. MEDITECH wasn’t accustomed to parts of our...

May 2020
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Director

I would like for MEDITECH to give us the opportunity to try a module before we buy it. The vendor...

May 2020
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Director

We have put in tasks for MEDITECH to update things or look at things, and sometimes, it takes a good...

May 2020
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Manager

I like MEDITECH's EMR. It is very user friendly. Someone could probably use it without training and...

May 2020
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CISO

We love MEDITECH's system. We saved a lot of money. We took a good hard look at other vendors, but...

May 2020
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