Expanse Acute Care EMR
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Service and Support
Expanse Acute Care EMR is the first EMR we have ever had that has been comprehensive. I always see...
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Implementation and Training
MEDITECH has user guides on their site that we can go to, but reading them is like going down a...
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Functionality and Upgrades
The weakest points of MEDITECH's system are probably the ancillary areas. EMR systems tend to always...
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ROI / Cost (care and feeding)
MEDITECH charges us unexpectedly. Customizations are the biggest thing. Anytime we want to have the...
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Functionality and Upgrades
We see what a lot of other vendors are doing in the same space as MEDITECH, and we would absolutely...
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Functionality and Upgrades
The biggest issue that we have with MEDITECH is that when they do an update, they don’t...
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Functionality and Upgrades
Expanse Acute Care EMR leaves gaps on the front end because the vendor puts so much effort into the...
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Service and Support
I have support tickets for items that need to be fixed, but MEDITECH has never fixed them. We have a...
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ROI / Cost (care and feeding)
We do not necessarily get charged by MEDITECH for additional things, but there are times when they...
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Implementation and Training
MEDITECH trained us, but most of our training came from other resources and not from MEDITECH. The...
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Functionality and Upgrades
The product itself has a poor design, and there is so much lacking in the quality of the overall...
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Functionality and Upgrades
We can usually count on something breaking after an upgrade. I expect a lot of problems every time...
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Functionality and Upgrades
Sometimes MEDITECH gets a little ahead of themselves. For example, they told us that a new feature...
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Technology
There are a lot of enhancements that get added to the MEDITECH system, and either they get delivered...
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Implementation and Training
MEDITECH does a really good job of getting us on new software upgrades and supporting us through the...
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Implementation and Training
MEDITECH’s training could be better. They offer a best practice guide, but the vendor assumes we are...
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Interfacing and Integration
Integration has never been an issue with MEDITECH. We have always been able to produce whatever data...
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Relationship
MEDITECH opens tickets regularly within our system to inform us of any potential problems in the...
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Service and Support
We can usually get a hold of our account manager or sales manager at MEDITECH. If there is anything...
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ROI / Cost (care and feeding)
Expanse Acute Care EMR is the best EMR system I have come across, even though most EMR systems are...
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Implementation and Training
MEDITECH could be more hands on with their training.
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Functionality and Upgrades
MEDITECH could improve their EMR by reducing some redundancies. There are a lot of redundant clicks...
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Technology
Certain modules in the MEDITECH system were clearly designed a long time ago. Those modules have not...
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Service and Support
Every time we open a task, MEDITECH just sends us the manual or the support specialist sends us in...
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Lessons Learned
Expanse Acute Care EMR works extremely well if an organization has decent organizational structure...
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Functionality and Upgrades
MEDITECH does well with Expanse Acute Care EMR. We get what we pay for. It is a decent solution, and...
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Interfacing and Integration
Expanse Acute Care EMR has a lot of pieces that we use. It is all modular, and the modules are not...
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Service and Support
We struggle a lot with MEDITECH’s service. We constantly have a lot of tickets that are open because...
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Service and Support
I am pretty satisfied with MEDITECH, and like every other EMR vendor, they have times when they can...
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Future Outlook
We are not using the system's web functionality with anyone other than physicians. Our nurses are...
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Functionality and Upgrades
One of the issues with the system is that it takes some time to document. There is much more...
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Implementation and Training
Expanse Acute Care EMR is a great system. We recently went live on it, and we love it. Our...
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Functionality and Upgrades
I like how customizable the system is.
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Functionality and Upgrades
One difference between Expanse Acute Care EMR and our previous system is that Expanse Acute Care EMR...
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Technology
I like the web-based design of Expanse. MEDITECH is on top of technology. We use Zebra mobile...
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Win/Loss - Why they were selected (by current clients)
We have been with MEDITECH for a long time, but moving to Expanse was not expected. We decided to...
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Functionality and Upgrades
It is not always evident what is going to break with an upgrade from MEDITECH because we may not...
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Functionality and Upgrades
MEDITECH is doing a more proactive job of evaluating their weak points and focusing on end-user...
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Implementation and Training
With training in particular, MEDITECH is still too siloed between their modules. Their trainers...
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Technology
The Expanse user interface is reasonably satisfactory but not very intuitive. The widgets allow for...
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Functionality and Upgrades
Expanse’s graphing functions are still primitive, and there is no easy way to access pre-Expanse...
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Functionality and Upgrades
MEDITECH keeps their promises, they just don’t always give us what we need. And MEDITECH updates are...
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Implementation and Training
We don’t have much training because the system is up and running. But there are updates that come...
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Functionality and Upgrades
Expanse Acute Care EMR does what we need it to do most of the time. And when I do training, most of...
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Service and Support
MEDITECH is always evolving, and they take our suggestions seriously most of the time. When they...
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Relationship
There is an option to drive outcomes with MEDITECH, but the outcomes are pretty much customer based...
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Service and Support
We had some go-live issues with MEDITECH's system, but our consultants were able to fix things...
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Functionality and Upgrades
I love Expanse Acute Care EMR. I have a couple of wish-list items that are not really showstoppers...
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Functionality and Upgrades
At first, I wasn’t too sure about the product, but I really do like it, especially the analyst...
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Service and Support
MEDITECH is quick to respond any time I turn in a trouble ticket. Once I submit a ticket, I have a...
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Service and Support
MEDITECH is fairly proactive, and they try to give us new things quite often.
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Functionality and Upgrades
The Expanse platform is easy to use, and we have a lot of flexibility. We can customize things to...
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Implementation and Training
The training was minimal when we converted over and went live with the Expanse platform. The...
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Functionality and Upgrades
MEDITECH allows us to make some pretty customizable changes.
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Functionality and Upgrades
We have to create a separate documentation piece for certain things. So someone has to manually go...
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Other Observations & Comments
The functionality of the platform is fine. There are a few things we need to tweak, like the process...
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Relationship
I haven't seen anything proactive from MEDITECH. As we rolled out the Expanse platform, I wish...
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Sales and Contracting
MEDITECH's solution has one gaping hole, and it has to do with their long-term care module. I am not...
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ROI / Cost (care and feeding)
MEDITECH adds charges quite frequently. One example of that is the way that MEDITECH develops their...
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Service and Support
MEDITECH relies on their ticketing system too much. They could work on that. It is sometimes...
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Relationship
MEDITECH has been extremely helpful and adaptive as rules have changed for immunizations and...
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Functionality and Upgrades
It has become challenging to extract data and pull reports out of the product. However, that may be...
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Implementation and Training
The vendor helps us build, but they don't provide training. The vendor hands us a piece of paper.
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Relationship
We have talked quite a bit up the chain. MEDITECH made a good effort to evolve themselves and to...
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ROI / Cost (care and feeding)
The vendor has gotten better about not charging for every little thing since we got an interface...
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Functionality and Upgrades
With one upgrade, there were a few things that just weren't turned on after we went live. We have...
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Functionality and Upgrades
The system needs to be a little more end-user friendly. The system is a little clunky, and it is not...
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Future Outlook
We haven't really invested in the system, and the vendor hasn't given us anything new lately. We are...
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Service and Support
The vendor has a train-the-trainer model. Now that we are trained, we can take on the responsibility...
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Service and Support
There just seems to be a lot of turnover in the support arena. That sometimes causes a bit of delay...
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Lessons Learned
We would recommend MEDITECH's product, especially if the people looking at it were from a smaller...
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Lessons Learned
From a MEDITECH acute ambulatory perspective, it is important to make sure that we are knowledgeable...
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ROI / Cost (care and feeding)
he ability of the system to drive tangible outcomes for patients is solid. We will absolutely stick...
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Interfacing and Integration
We have the ability to get data flowing back and forth with Expanse Acute Care EMR. The integration...
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Implementation and Training
We could have used more on-site interaction during our implementation. That was difficult because of...
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ROI / Cost (care and feeding)
We have struggles with not being able to find orders because they don’t always cross over correctly...
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Other Observations & Comments
Expanse Acute Care EMR is slightly easier for me to use than the ambulatory side is because I...
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Functionality and Upgrades
The EHR has worked very well. It has been very stable. Not only has the functionality been there but...
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Service and Support
MEDITECH has the average support that we would see with an EHR vendor, but what is more important is...
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Service and Support
One thing that I have seen over the past year is that MEDITECH has very good project team support....
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Relationship
I would say MEDITECH does a good job, but I always think there is room for improvement with the...
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Functionality and Upgrades
The EMR is customizable and meets our end-user workflows. MEDITECH is proactive in developing what...
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Implementation and Training
Due to the product’s customizable capabilities, there is a lot to learn, and there is a lot to train...
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Service and Support
When we report an issue, MEDITECH's service could be more proactive. The support people could log in...
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Interfacing and Integration
The system is pretty integrated. Our clinic is able to see the scheduling piece and all of that...
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Service and Support
The vendor's customer service support could be better. We have to put in tickets. The support staff...
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Implementation and Training
Recently, we were wanting to implement a toolkit, and on the vendor's website, it sounded really...
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Functionality and Upgrades
The system is very difficult to use in terms of the general workflows and technology. There is a...
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Functionality and Upgrades
The system's quality is pretty decent. The system doesn't have any bugs or anything like that, and...
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Future Outlook
The switch to Expanse Acute Care EMR has been challenging. The vendor's web product is lacking in...
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Relationship
We have a good relationship with MEDITECH. I recommend using the number of people that the vendor...
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Technology
Expanse Acute Care EMR doesn’t have quite the performance of some of MEDITECH’s older platforms. The...
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Functionality and Upgrades
We have had a long history with MEDITECH. The Expanse platform is definitely promising. It is very...
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Lessons Learned
MEDITECH hardly charges for anything. My advice to others is to carefully research other EMR...
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Service and Support
I would rate MEDITECH very high because of the support they provide. If we come up with something...
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Implementation and Training
The vendor has training available that we can do on our own time. We are fairly satisfied with their...
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Future Outlook
When we first moved to Expanse Acute Care EMR, we struggled a bit. We are getting to where we need...
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Functionality and Upgrades
The vendor updates the system all the time. MEDITECH is always on the cutting edge. We have regular,...
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Relationship
The vendor communicates with our administrators a lot. MEDITECH has done a really good job, even...
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Functionality and Upgrades
We moved to the web version of the solution. There were a couple of negatives to that change. We are...
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Functionality and Upgrades
We are pretty pleased with the solution's functionality when it comes to taking care of patients....
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Service and Support
MEDITECH has the same problem with the Expanse software that they have always had, which is that...
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Functionality and Upgrades
We are not fans of our portion of the system. I am not sure the providers like it either because one...
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Future Outlook
MEDITECH needs to focus on the reporting. There is no good reporting out of the system for data...
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Functionality and Upgrades
For coding purposes, the system is a lot easier to use than our previous system because we are on...
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Service and Support
We had a bumpy upgrade that left us with some glitches, but a MEDITECH team came on-site and worked...
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Interfacing and Integration
MEDITECH's integration engineers have helped us apply interfaces that we work with frequently. When...
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Functionality and Upgrades
Expanse Acute Care EHR is not very intuitive for first-time users. It is not a one-stop shop. The...
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Implementation and Training
The go-live process went well because we were already familiar with the acute side of the product....
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Relationship
MEDITECH does have a road map, but we have to inquire about it. Our representative does a good job...
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Implementation and Training
MEDITECH doesn't really help us with training. I would like to see something that keeps us updated...
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Service and Support
Our previous EMR wasn’t putting many resources into their own development. We have not had that...
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Functionality and Upgrades
Expanse Acute Care EMR is better than our previous system was. Before we got Expanse Acute Care EMR,...
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Functionality and Upgrades
If everyone does things exactly the way that they are supposed to and no one makes mistakes, then...
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Future Outlook
We want to be fully implemented within the system. There are a couple of different steps we have to...
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Functionality and Upgrades
MEDITECH is working on image capture functionality, but that is certainly a gap for them. If we...
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Interfacing and Integration
One of the best things about the product is that the Expanse platform consists of separate modules....
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Functionality and Upgrades
This EMR is probably MEDITECH’s best EMR version to date. Every EMR has its issues, but I am pretty...
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Functionality and Upgrades
There are things that are still from the old software, NPR, and not everything is on the new M-AT...
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Service and Support
MEDITECH has improved over the years as a company. Once, when I had to escalate a problem, the issue...
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Functionality and Upgrades
The only complaint that I get from users is about the clicks. It takes a lot of clicks to do some...
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Future Outlook
We are looking forward to implementing mobile rounding for the providers. They can refill...
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Functionality and Upgrades
The Expanse Acute Care EMR provider interface is excellent. The system is web based and integrated...
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Functionality and Upgrades
We hear from Expanse Acute Care EMR users that the system requires too many clicks. But two clicks...
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Functionality and Upgrades
I love MEDITECH. Expanse Acute Care EMR is super easy to use. We can customize it all we want. In...
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Interfacing and Integration
The interoperability things that we have to do for regulations keep me up at night. MEDITECH is...
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Relationship
MEDITECH is definitely a partner because partnering with them is our strategic focus. They are our...
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Functionality and Upgrades
The physicians are happy with the web version of the product. There are a lot of favorites, quick...
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Relationship
We have had a really good experience with the Expanse system. MEDITECH is very supportive. Our...
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Functionality and Upgrades
The providers and end users like the EMR because it is customizable to meet our unique needs. There...
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Service and Support
The support depends on the person that we are working with. For some modules, the support people are...
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Relationship
At times, we feel like MEDITECH is aware of our issues but that they don't send knowledge of the...
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Service and Support
We work with a different team during an upgrade. We only get them during the upgrade, and then we...
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Other Observations & Comments
Our quality outcomes are really good, but we can always strive to be better. Sometimes getting down...
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Functionality and Upgrades
Several people at my organization have stated that Expanse Acute Care EMR is a difficult EMR to use....
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Service and Support
We have spent several months trying to send QRDA files for our eCQMs. We have to build files on the...
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Implementation and Training
In the beginning, we were trained on certain aspects of the product. That training was in a...
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Service and Support
It takes MEDITECH months to fix things in the product. The vendor talks to our programmers and data...
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Functionality and Upgrades
In the system, it is hard to look at the charts and understand and know where everything is. But...
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Functionality and Upgrades
We do like that some of the charting is pretty easy. The system alerts us when certain things are...
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Functionality and Upgrades
One good thing about the solution is that it helps us promote the interoperability data that we have...
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Functionality and Upgrades
The product has been running very smoothly. There is nothing wrong with the product. The programs...
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Functionality and Upgrades
I have been exposed to other systems, but the only system that I have actually used for patient care...
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Implementation and Training
We find that MEDITECH's support for Expanse Acute Care EMR is not as robust as it is for their...
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Functionality and Upgrades
Sometimes users have difficulties with managing transfers. I hear griping about the transfer process....
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Service and Support
We have so many tickets open that never get closed. Our IT department has said we have a ticket open...
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ROI / Cost (care and feeding)
Because we have stuck with MEDITECH all these years, I would say that we must be getting our money’s...
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Service and Support
Sometimes we have to dig a little deeper and harder to get MEDITECH to acknowledge problems if we...
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Service and Support
MEDITECH is constantly doing things to stay up-to-date. With click reduction, if we suggest that it...
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Interfacing and Integration
MEDITECH is currently working on implementing a few things that a couple of other EMRs may already...
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Functionality and Upgrades
We are lacking in a few areas, and MEDITECH is picking those areas up in future priority updates....
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Service and Support
Normally, MEDITECH sends out newsletters, task alerts, and updates when we are affected by...
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ROI / Cost (care and feeding)
What we pay is probably on the low end compared to the cost of other EMRs. We have to buy the...
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Relationship
The implementation of the system was terrible. The vendor told us the wrong information, and we...
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ROI / Cost (care and feeding)
It is too much money for smaller hospitals to convert to bigger systems. We have been on this system...
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Sales and Contracting
MEDITECH’s selling feature of the system was that we would save money because we could get rid of a...
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Other Observations & Comments
If I were making the decision today, I wouldn't buy this product again. I would do a cost analysis....
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Service and Support
The vendor's support people are always available and very friendly, but they don’t always know what...
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Functionality and Upgrades
Our overall experience with the solution has gone very well. We have resources from another hospital...
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Functionality and Upgrades
One thing that we like about the system is how easy it is to use it to send information to insurance...
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Functionality and Upgrades
Our biggest struggle with the system is with the accuracy of its patient statuses. We need to know...
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Service and Support
The vendor organization has a lot of staff turnover, and because of that, we don't always get very...
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Functionality and Upgrades
I want to look at a different EMR vendor. I understand that that vendor's solution can do more than...
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