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Expanse Acute Care EMR Comments
Subject Expert
Commentary Summary
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User Commentary
CIO
Service and Support
There is a lack of knowledge among the staff members that MEDITECH assigns to help hospitals; they...
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CIO
Relationship
MEDITECH's executives visit to make sure that we are doing okay. We meet with the rest of the senior...
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Analyst/Coordinator
Technology
MEDITECH is delivering new technology that meets our needs. MEDITECH has been hitting their outcomes...
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Analyst/Coordinator
Relationship
The vendor’s executives are very involved. We are very in touch with the executives on a regular basis....
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Analyst/Coordinator
Other Observations & Comments
I am not familiar with MEDITECH’s peers or competition besides Epic. I have heard that Epic’s system...
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Analyst/Coordinator
Functionality and Upgrades
I wish we were on a different EMR, but I don’t think we are going to change EMRs due to all the work...
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Analyst/Coordinator
Interfacing and Integration
The training is there, but it isn’t very streamlined or easy to get going. We have to really...
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Analyst/Coordinator
Functionality and Upgrades
The system isn’t great compared to other EMRs. The vendor could improve the streamline reporting....
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Analyst/Coordinator
Functionality and Upgrades
The vendor is putting in a lot of effort. We are seeing improved efforts, but the vendor is still...
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Analyst/Coordinator
Other Observations & Comments
Expanse Acute Care EMR doesn't directly interface with CDI solutions, but another EMR does. I am not...
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Analyst/Coordinator
Interfacing and Integration
I would give the system a low rating for supporting my integration goals. I can look at things, and...
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Analyst/Coordinator
Functionality and Upgrades
Because I have seen a system like Epic's, I can't give Expanse Acute Care EMR a high rating for...
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CIO
Functionality and Upgrades
We are on the most current version of the system. The system is not truly web based for us; it is on...
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CIO
Technology
We want MEDITECH to drive their technology a little more. We are looking for a higher-level tool...
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CIO
Service and Support
Anytime that we have a question for MEDITECH, we have received a response.
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CIO
Other Observations & Comments
We have no plans to move to MEDITECH’s EMR for Chrome. It looks great. But currently, it is...
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Manager
Implementation and Training
MEDITECH should understand that some of the issues with implementations are historical. We haven’t...
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Manager
Implementation and Training
MEDITECH’s initial training was decent, but unfortunately, the ongoing training has been fairly...
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Manager
Service and Support
MEDITECH needs to improve their quality. They need to be able to supply things and have people who...
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Manager
Functionality and Upgrades
MEDITECH does not optimize their products for the users as much as they say they do. We have to find...
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Manager
Functionality and Upgrades
The product functionality is not meeting all our needs today. We are a specialty, and no vendor has...
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Manager
Technology
MEDITECH needs to have more availability options sooner rather than later, especially with what we...
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Manager
Lessons Learned
The product has basic functionality, but we have to be very careful regarding how we design it.
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CIO
ROI / Cost (care and feeding)
Recently, our organization was talking about the overall project and platform, and our leaders said...
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CIO
Relationship
The reality is that physicians don’t like change. They would love to be using paper processes if...
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CIO
Service and Support
The vendor really wants to make us happy. They are very responsive. They have even spun up a CIO...
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CIO
ROI / Cost (care and feeding)
We have definitely leveraged the Expanse surveillance system for sepsis and COVID-19 to be able to...
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CIO
ROI / Cost (care and feeding)
If we have learned anything after COVID-19 about what to do differently going forward, it is that we...
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CIO
ROI / Cost (care and feeding)
MEDITECH is pretty straightforward in terms of what was contracted for and what they are charging us...
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CIO
Service and Support
MEDITECH keeps their promises 99% of the time. With some things, we don't see everything that we...
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CIO
Functionality and Upgrades
Our physicians love the new interface. It is so much easier to use than the past interface....
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CIO
Functionality and Upgrades
MEDITECH's system meets our needs and our expectations. But we always look to better the product. We...
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Manager
Service and Support
MEDITECH has been really good at supporting us during the COVID-19 pandemic. Just like everyone...
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Manager
Other Observations & Comments
No vendors keep their promises. MEDITECH is always very good about making certain comments that are...
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Director
ROI / Cost (care and feeding)
We haven’t really come across any nickel-and-diming with MEDITECH. That is not to say that some of...
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Director
Interfacing and Integration
The system is more of a challenge on some days than on others, but overall, it has been good. The...
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Director
Future Outlook
Some people want to go back to our old system, but there are no plans to change in the near future....
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Director
Service and Support
I like MEDITECH, but I struggle with the Expanse methodology. However, the support mechanisms with...
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Director
Functionality and Upgrades
We had some assumptions on our side that may not have been correct. When we were told that we were...
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CMIO
Implementation and Training
Overall, our go-live went much more smoothly than we could have expected; it was scarily smooth at...
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CMIO
Other Observations & Comments
Our major area of challenge was ED workflow, and a lot of that had to do with the complete change of...
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CMIO
Functionality and Upgrades
The nursing workflow is still more of a challenge, but the nurses have come around. We still have...
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CMIO
Functionality and Upgrades
We are definitely getting a better value in terms of what we are able to get from the system...
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CMIO
Service and Support
I would prefer if MEDITECH pointed out problems that they had with the system rather than waiting...
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Director
Service and Support
The ability to request for operational issues to be corrected is challenging. Most requests end up...
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Director
Functionality and Upgrades
The Expanse system was very hard to get accustomed to. We went to the browser version where the...
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Director
Functionality and Upgrades
MEDITECH's system is not hard to use, but there are a lot more things the system can do that it...
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Director
Implementation and Training
We had a lot of issues when we first set up the system. MEDITECH wasn’t accustomed to parts of our...
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Director
Sales and Contracting
I would like for MEDITECH to give us the opportunity to try a module before we buy it. The vendor...
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Director
Service and Support
We have put in tasks for MEDITECH to update things or look at things, and sometimes, it takes a good...
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Manager
Functionality and Upgrades
I like MEDITECH's EMR. It is very user friendly. Someone could probably use it without training and...
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CISO
ROI / Cost (care and feeding)
We love MEDITECH's system. We saved a lot of money. We took a good hard look at other vendors, but...
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CIO
Functionality and Upgrades
Our experience has been very positive with the Expanse platform. Our clinicians really like the...
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CIO
Other Observations & Comments
We are early with the platform, so it is hard to have any suggestions for the vendor. We have just...
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CEO/President
Functionality and Upgrades
We knew the move to Expanse Acute Care EMR would be the most difficult process we ever went through....
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CEO/President
Interfacing and Integration
Expanse Acute Care EMR's connection to one of our prescription systems has been one of our biggest...
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CEO/President
Implementation and Training
MEDITECH had us work with some consulting companies during the implementation period that were very...
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CIO
ROI / Cost (care and feeding)
We are purchasing some additional licenses from MEDITECH, and I feel like they are nickel-and-diming...
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CIO
Service and Support
We can ask to see more or learn more about something, but MEDITECH is not actively saying that they...
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CIO
Implementation and Training
With the system, a lot of things were already in place. And we were hosted, so MEDITECH was very...
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CIO
Implementation and Training
MEDITECH did offer some face-to-face training, which was helpful.
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CIO
Functionality and Upgrades
The product is pretty much working as expected. It is up to us to leverage it further and take full...
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CIO
Service and Support
MEDITECH is on board and proactively offering their product in an integrated way. They are on top...
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CIO
Functionality and Upgrades
We have had no issues with the product. Its performance has been good. There have been no slowdowns...
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CIO
Functionality and Upgrades
MEDITECH has done a lot of good work in focusing things for the physicians, but the ability to...
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CIO
Other Observations & Comments
We haven’t quite leveraged all the functionality in the product yet. What we have purchased off the...
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CIO
Functionality and Upgrades
MEDITECH is very much coming out with new technology. They are also pushing for point of care for...
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CIO
Service and Support
MEDITECH offers an executive forum once each year in which we can learn about what MEDITECH is...
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CIO
Relationship
We do have interaction with the vendor executives. I have been able to interact on a higher level.
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CIO
Functionality and Upgrades
MEDITECH is delivering on better outcomes. We built out surveillance, and we can see how it helps us...
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CIO
ROI / Cost (care and feeding)
We have received our money’s worth from the product for the most part. MEDITECH has been charging us...
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CIO
Functionality and Upgrades
Expanse Acute Care EMR is slow, but it is great for being a relatively new platform.
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Director
Implementation and Training
I give MEDITECH a good rating for their implementation services. They have an implementation team,...
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Director
Functionality and Upgrades
I predict that we will be highly satisfied with the system over the next 12 months. Things will only...
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Director
Interfacing and Integration
The integration of the record is amazing and awesome. We don't have to pay for interfaces and extra...
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Director
Service and Support
Recently, I had a not-so-good experience concerning the level of proactiveness that MEDITECH should...
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Director
Interfacing and Integration
MEDITECH should be a little more proactive in ensuring that their sites have resources. The people...
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Director
Other Observations & Comments
There aren’t any big challenges with upgrades that I know of. We had some challenges with reporting,...
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Director
Interfacing and Integration
I don’t think the vendor has the capacity to support our integration and interoperability goals yet,...
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Manager
Functionality and Upgrades
I would like damn near any product besides MEDITECH’s product. I would gladly try almost anything...
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Manager
Implementation and Training
There is no ongoing training. The preupdate training was about how to do a build, and it was given...
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Manager
Functionality and Upgrades
Our previous system was like a very old-school DOS prompt. The updates we have received have made...
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Manager
Functionality and Upgrades
The system feels very patched together, and there is no commonality as we move between different...
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CIO
Relationship
With some of our issues, MEDITECH has made very fast progress. But MEDITECH, like any vendor, has to...
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CIO
Relationship
In general, the system is working fairly well. The web part of Expanse Acute Care EMR is quite...
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CIO
Other Observations & Comments
Anything new is going to have a lot of bugs, and Expanse Acute Care EMR certainly did. We have...
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