MEDITECH Legacy (Non-US) Comments

 
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Current Time Inside Cache Tag Helper: 9/22/2020 6:02:06 PM and Model.EvProductId = 69801

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User Commentary

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Manager

Functionality and Upgrades

I would never recommend the product. I would get rid of it. Every year, our situation gets worse...

May 2020
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Manager

Relationship

We have a direct connection to MEDITECH. We always get responses on tickets. The only difference is...

May 2020
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Manager

Other Observations & Comments

Generally, the MEDITECH product works well with a standard HL7 interface. I can't complain about...

May 2020
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Manager

Functionality and Upgrades

There are a few things that the product can't do, understandably. The vendor said that if we got the...

May 2020
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Manager

Service and Support

Right now, our focus is to integrate more systems with the product. We are integrating a lot of...

May 2020
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Manager

ROI / Cost (care and feeding)

MEDITECH is very clear about their charges. We get a lot of customizations for free. There are some...

May 2020
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Director

Relationship

I would lean toward not buying MEDITECH's product again if the budget weren't an issue, but it is...

Sep 2019
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Director

ROI / Cost (care and feeding)

We are cut and peeled for additional costs all the time with MEDITECH's product. We aren't on the...

Sep 2019
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Director

Functionality and Upgrades

The product isn't delivering us anything new. I can't remember the last time I got new functionality....

Sep 2019
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Director

Relationship

I don't remember the last time I talked to an executive at MEDITECH. It was years ago, and it...

Sep 2019
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Director

Functionality and Upgrades

We are trying to improve our processes and efficiencies and do things within our patients' units and...

Sep 2019
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Director

Service and Support

MEDITECH's support people do a good job. They use an online triple ticketing system. We log in to...

Sep 2019
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Director

Functionality and Upgrades

There isn't a lot of new development or functionality because MEDITECH was banking on everyone going...

Sep 2019
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Manager

Relationship

We have a good relationship with MEDITECH. One thing I can comment on are the tasks that we request...

Jun 2019
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Manager

Lessons Learned

We really have to know what we are doing in MEDITECH's product. There is probably more functionality...

Jun 2019
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Manager

Service and Support

MEDITECH's service is very good. When we request tasks of MEDITECH, those tasks are divided by...

Jun 2019
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CIO

Service and Support

There are a lot of gaps in the version that we have. I am questioning MEDITECH's commitment to our...

Apr 2019
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CIO

Functionality and Upgrades

Our version of the MEDITECH system is clinically richer and has more functionality than the latest...

Apr 2019
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VP/Other Executive

Other Observations & Comments

I think that MEDITECH is good for a certain type of customer. We have been with MEDITECH for several...

Mar 2019
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VP/Other Executive

Functionality and Upgrades

We haven't implemented the functionality that we need today because MEDITECH isn't capable of...

Mar 2019
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VP/Other Executive

Functionality and Upgrades

I am looking at C/S Enterprise Medical Record from the perspective of what it is intended to...

Mar 2019
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VP/Other Executive

Functionality and Upgrades

MEDITECH is not overly responsive to their clients. From an HIS perspective, MEDITECH is not the...

Mar 2019
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CIO

Other Observations & Comments

The one thing that really irks me about these systems today is that we need hundreds of millions of...

Feb 2019
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CIO

Functionality and Upgrades

MAGIC Patient Care Inquiry is a very solid, transaction-based system. It works well for the...

Feb 2019
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Analyst/Coordinator

Service and Support

I have had the opportunity to look at other products, but watching a demo doesn't compare to...

Feb 2019
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Analyst/Coordinator

Functionality and Upgrades

With MEDITECH's EMR, the main thing is that all of the functionality is on one page. We don't need...

Feb 2019
 Helpful

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Analyst/Coordinator

Interfacing and Integration

During the process of integrating the MEDITECH EMR with our PACS, I had the opportunity to work with...

Feb 2019
 Helpful

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Analyst/Coordinator

Future Outlook

I recently saw some new things coming from MEDITECH, and I was amazed. They have moved forward by...

Feb 2019
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Analyst/Coordinator

Lessons Learned

When we get new hires, especially people who worked on other EMRs, they sometimes complain about the...

Feb 2019
 Helpful

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Director

Implementation and Training

MEDITECH is bad at providing training. There are always hurdles and roadblocks.

Nov 2018
 Helpful

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Director

Functionality and Upgrades

One of our main issues with the tool is that it takes so long to do things in the tool. We have...

Nov 2018
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Director

Functionality and Upgrades

There are a lot of limitations in our current version of the EMR, but I think MEDITECH should be...

Nov 2018
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Manager

Functionality and Upgrades

The feedback for MEDITECH’s training was that it was kind of spotty. We have some issues, but in...

Sep 2018
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Manager

Relationship

Overall, Epic is taking a very aggressive approach to supporting our region and implementing their...

Sep 2018
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Manager

Implementation and Training

Users adopted and learned Allscripts' system more quickly than MEDITECH's system. It took the nurses...

Sep 2018
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Manager

Technology

MEDITECH has old technology. We are now on internet-based APIs, and we are using many foundations...

Sep 2018
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CTO

Implementation and Training

Because of how we configured the system, MEDITECH can more quickly make changes in new locations....

Sep 2018
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CTO

Relationship

MEDITECH is committed to our region. With what has been going on in the landscape, they know they...

Sep 2018
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CTO

Relationship

MEDITECH is certainly focusing on their Canadian customers. They are starting to deliver feature...

Sep 2018
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CTO

Relationship

MEDITECH can probably meet our core needs, but we can’t buy some of the modules right now. MEDITECH...

Sep 2018
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CTO

Relationship

We have our client executives from MEDITECH. And they are involved. We can contact one of the VPs if...

Sep 2018
 Helpful

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Functionality and Upgrades

I have seen the Expanse platform, though I have had limited exposure. It certainly moved me. We are...

Sep 2018
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Manager

Service and Support

We can see errors, but we can't correct them ourselves because we don't have the permission to. That...

Jun 2018
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Manager

Functionality and Upgrades

We can track our patients by seeing the incoming labs from other facilities, and then if we have to...

Jun 2018
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Manager

Functionality and Upgrades

I like MEDITECH's system, and I find it easy to use. I can see a patient's progression from...

Jun 2018
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Manager

Functionality and Upgrades

There are steps that help us compile all the documents together, and then we don’t have to go in and...

Jun 2018
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Director

Other Observations & Comments

We are fine with the system, but it doesn’t have our oncology information. We have multiple...

Jun 2018
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CIO

Service and Support

We are not happy with MEDITECH’s cost structure, and we do not get direct support from them. They...

Jun 2018
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Manager

Functionality and Upgrades

A lot of our people are competent about navigating the system. It works for those people, but...

Mar 2018
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Manager

Service and Support

I have weekly or monthly calls with MEDITECH. I can get straight to management when I need things to...

Mar 2018
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Manager

Service and Support

MEDITECH is very good at engaging us, and they understand what needs to happen in our territory....

Mar 2018
 Helpful

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Manager

Functionality and Upgrades

The thing that MEDITECH's EMR does well is customization. We can customize their system to our...

Mar 2018
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Manager

Functionality and Upgrades

I think the clinical modules of MEDITECH's EMR have become absolutely excellent over time. We love...

Mar 2018
 Helpful

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Manager

Functionality and Upgrades

The data in the EMR is very accessible. The EMR is a very old and creaky tool, but it works, and it...

Mar 2018
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Manager

Implementation and Training

After receiving training from MEDITECH, we were able to easily customize the system on our own.

Mar 2018
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Manager

Functionality and Upgrades

We have done things that MEDITECH didn't even realize we could do. We are using the system all the...

Mar 2018
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Manager

Other Observations & Comments

The key challenge for MEDITECH sites on v.5 is keeping the EMR up to date with the specific data...

Mar 2018
 Helpful

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Manager

Other Observations & Comments

ePrescribing in the US is very different than it is here, so getting our ePrescribing and eMAR right...

Mar 2018
 Helpful

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Manager

Functionality and Upgrades

There are certain country-specific modules in the EMR that are way behind the US modules. However,...

Mar 2018
 Helpful

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Manager

Service and Support

MEDITECH's support is amazing. It is lacking a bit in terms of support for our country-specific...

Mar 2018
 Helpful

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Manager

Functionality and Upgrades

We are lagging behind. 6.0 is more patient-centric than v.5. Though v.5 has a really good viewing...

Mar 2018
 Helpful

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Manager

Functionality and Upgrades

We often need additional bolt-ons so that we can check infractions. However, we can build rules,...

Mar 2018
 Helpful

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Manager

Functionality and Upgrades

One big thing that v.5 got wrong was module-interface continuity. Version 6.0 will have that....

Mar 2018
 Helpful

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Manager

Service and Support

MEDITECH absolutely supports us. The support we get from MEDITECH is really good, but the...

Mar 2018
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Manager

Implementation and Training

MEDITECH was only involved with how we used their EMR during the implementation. When we implemented...

Mar 2018
 Helpful

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Manager

Functionality and Upgrades

MEDITECH's ED product is great. It is great to have all the patients in one place and on one...

Mar 2018
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We have to use a lot of customizations with C/S Enterprise Medical Record. MEDITECH requires us to...

Mar 2018
 Helpful

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Analyst/Coordinator

Interfacing and Integration

MEDITECH’s system integrates pretty well. That is its key feature.

Mar 2018
 Helpful

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Analyst/Coordinator

Service and Support

Getting customer support from MEDITECH is a struggle. The support is not good. We don’t have...

Mar 2018
 Helpful

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Analyst/Coordinator

Service and Support

We struggle with some of the specialists we get when we contact MEDITECH for customer support. Some...

Mar 2018
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Analyst/Coordinator

Service and Support

Most of the MEDITECH specialists are good at escalating our issues if they can’t resolve them. They...

Mar 2018
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Analyst/Coordinator

Service and Support

MEDITECH makes a lot of promises, but we are outside of the United States. MEDITECH often says...

Mar 2018
 Helpful

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Analyst/Coordinator

Service and Support

A lot of things in MEDITECH’s older software feel like they were built by someone without clinical...

Mar 2018
 Helpful

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Analyst/Coordinator

Service and Support

MEDITECH involves us when they create new features. They usually send us an email when something new...

Mar 2018
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We plan to upgrade the system. It hasn’t been working as well after so many updates. There are a lot...

Mar 2018
 Helpful

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Director

Relationship

MEDITECH isn't good about keeping their promises. They are good at integrating their modules, but...

Jan 2018
 Helpful

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Director

Functionality and Upgrades

C/S Enterprise Medical Record was a good product in the '90s, but many better products have appeared...

Jan 2018
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Director

Relationship

I wish that MEDITECH were more open to working with customers to achieve individual goals. We aren't...

Jan 2018
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CIO

Other Observations & Comments

The frontline staff members have been okay with how C/S Enterprise Medical Record has functioned,...

Nov 2017
 Helpful

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CIO

Technology

C/S Enterprise Medical Record is stuck. It is doing what we need it to do with the modules we have...

Nov 2017
 Helpful

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CIO

Functionality and Upgrades

We can't move to the advanced clinicals on C/S Enterprise Medical Record. The system just does not...

Nov 2017
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