Medsynapse PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Product
I have not seen any issues on the radiologist’s side of the product. The only issue comes with the...
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Product
We have not received any upgrades from the vendor in the last several years.
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Operations
The vendor did a train-the-trainer method, and now we train the people who need training.
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Relationship
Whenever we call Medsynaptic, they respond immediately. We don't have any issues with Medsynaptic’s...
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Product
Medsynapse PACS is suitable for us and the environment that we are in. For our purposes, everything...
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Product
Medsynapse PACS is browser based, so it is very easy to use for the end user.
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Operations
Medsynapse PACS is very easy to implement. During the implementation, the service engineers who were...
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Value
Medsynaptic has never charged for minor things, and they have very good service. Many companies will...
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Relationship, Product
The PACS is the main backbone of our facility. If Medsynapic PACS has a problem, things will shut...
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Relationship
If we have any problems, we call Medsynaptic directly. There is one-to-one contact. There is no...
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Product
We were one of the early adopters of Medsynapse PACS, but nowadays almost every facility like ours...
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Relationship, Product
Medsynaptic is updating things very fast. Whatever new things happen in my country, the vendor makes...
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Relationship, Product
I would like to see Medsynaptic have somewhere to register or send complaints. I don't have a name...
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Product
We are on the latest version of Medsynapse PACS, and it is very user-friendly, easy to open, and...
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Loyalty, Product
Medsynapse PACS is easy to use. In our facility, there were senior doctors there when we changed to...
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Loyalty
We plan to buy the upgraded version of this product. There are some limitations with the version we...
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Value
The vendor used to avoid charging extra, but right now, they charge a lot. When we make changes,...
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Product
The system's 3D reconstruction ability is very nice.
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Relationship
The vendor used to solve our problems remotely or send technicians to us when they were required to....
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Value
We certainly get value from the money that we spend on the product. Medsynaptic is a good company,...
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Relationship, Product
The system's stability, quick support, and user-friendly aspects are key factors that have allowed...
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Loyalty, Product
The biggest change that Medsynapse is working on is getting the system supported in all browsers. I...
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Product
I would like to see the vendor incorporate AI and 3D images into their solutions.
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Value
We can't ask the vendor for anything new without them charging us for it.
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Product
The product deals with images and reporting for radiologists, and it is straightforward most of the...
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Product
When people buy systems such as Medsynapse PACS, they perceive that they own the system and should...
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Product
During the past year, we have seen improvements in the reporting capabilities in Medsynapse PACS....
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Relationship, Product
We view Medsynaptic as a mentor and partner.
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Relationship, Product
As we grow, there is an ongoing need to manage the data storage. We had an experience where our...
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Relationship
I would like Medsynaptic to be proactive in terms of performance engineering on the large volume...
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Relationship, Product
Medsynapse PACS gives every medical professional the ability to access images and reports at the...
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Product
Medsynaptic needs to push toward browser independence. The solution is up to the mark, with this one...
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Relationship, Product
Medsynaptic has been an incredible partner. There have been consistent improvements on the platform...
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Product
We have come a long way with Medsynaptic. We can deliver PACS images on our internal application so...
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Relationship
Medsynaptic is honest and a very professional team. They don't tell you to your face, even if you...
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Relationship, Product
There is a delay in the vendor giving us what we need. They give us solutions, but since they aren't...
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Product
What I like about the product is that it is very simple to use. The UI is very good, and the viewer...
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Relationship
With issues and new integrations, Medsynaptic is very proactive. We can easily access services and...
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Product
The product is very user friendly, so our clinicians are very happy with it. With the current...
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Loyalty, Product
Right now, only a limited number of applications can be integrated with the cloud-based application....
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Loyalty, Product
The main thing Medsynaptic could improve is the dashboard because we just need some type of...
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Loyalty, Product
The most important thing about Medsynapse PACS is that it is stable; earlier, we had a product that...
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Relationship
Medsynaptic’s support is okay. The level-one support staff is always available. It is when things go...
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Loyalty, Relationship, Product
Medsynaptic’s strengths are their stability and support. Medsynapse PACS is very straightforward to...
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Product
Medsynapse PACS is a very helpful tool. Medsynaptic does individual customization of their software,...
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Loyalty, Relationship
Medsynaptic has a good support system, and that is one of the major reasons I want to stick with...
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Product
Medsynaptic can improve because I have encountered crashes while trying to load images on my...
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Product, Value
The product is very stable. The interface is user friendly, and there is a good return on...
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Relationship, Product
I haven’t had any challenges with Medsynaptic. When we have any type of issue in Medsynapse PACS,...
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Product
Medsynapse PACS is a very good, beautiful software, and its functionality is perfect. It is very...
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Value
Medsynapse PACS is very cheap and affordable and is the best product in my country from that perspective....
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Loyalty, Relationship
We have many customers in our hospital, and our SLA response time with Medsynaptic is too long. We...
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Relationship
When our Medsynaptic support person responds, they are quick at troubleshooting our issues, and they...
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Loyalty, Value
We chose Medsynapse PACS because the product had a reasonable price.
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Culture
There are some features we want Medsynaptic to develop, but sometimes they have a long response...
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Product
The basic function of Medsynapse PACS is okay, but there could be some improvements, for example, in...
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Operations
Medsynaptic should train their clients for free every year to improve their knowledge of the...
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Product
Some of the functions in Medsynapse PACS are good. For example, it is convenient that the program...
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