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Merge Hemo Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Operations, Product

Merge Hemo’s biggest strength is its ease of use. When we are teaching new people, it doesn't take...

Mar 2024
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Analyst/Coordinator

Relationship

Merative has good service when I need to call for service and help. Sometimes I pull data out of...

Mar 2024
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Manager

Loyalty, Relationship, Value

I will stick with Merative as long as they keep a service agreement for the parts because those are...

Feb 2024
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Manager

Product

In the past, everybody was starting to request ETCO2 because if someone is crashing, we can detect a...

Feb 2024
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Manager

Relationship, Product

Merative has excellent tech support, and they can proxy into my system and work with me. The system...

Feb 2024
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Manager

Value

Merge Hemo is expensive, but the people at our organization are not complaining, so they must be...

Feb 2024
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Manager

Product

We like that the display is big enough for the user to see all of their vitals organized on the...

Feb 2024
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Manager

Loyalty, Relationship

Merge Hemo is very stable, and we always get the support we need. We wouldn’t ever migrate away from...

Dec 2023
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Director

Relationship, Product

Merge Hemo is solid, and we don't have issues with downtime or bugs. It is one of the things in the...

Nov 2023
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Director

Product

Merge Hemo is well integrated with Merge Cardio as well as other systems outside of the Merge suite....

Nov 2023
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Director

Relationship

The support has been good, and we can reach out to the Merge Hemo team and count on them to take...

Nov 2023
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Director

Loyalty, Relationship

Ever since the product left IBM, things have improved. Leaving IBM was the best thing that could...

Nov 2023
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Director

Product

I have used Merge Hemo at two different facilities, and it has been highly user friendly.

Nov 2023
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Director

Loyalty

Merge Hemo is always at the top for KLAS' solutions. Merative is moving to an all-in-one platform...

Nov 2023
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Physician

Relationship, Operations

I thought there was a lot more investment from Merative in terms of the attention and presence that...

Oct 2023
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Physician

Product

When Merative changes things, obviously some things are definitely an improvement, but the things...

Oct 2023
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Physician

Relationship

I feel like there is a barrier between me and the vendor with our own IT group. I don't know whether...

Oct 2023
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Physician

Relationship, Operations

Merative needs to go back to the end users and find out how their personal experiences are going....

Oct 2023
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Analyst/Coordinator

Loyalty, Product

The way the current version of Merge Hemo is set up requires two computers for the client. That...

Sep 2023
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Analyst/Coordinator

Relationship, Product

The product’s biggest strength is its stability. The fact that I am almost never called to deal with...

Sep 2023
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Manager

Relationship

The support is the best part of Merative. When we call their support line, they always answer the...

Aug 2023
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Manager

Product

Merge Hemo is a great system to work with, and the product has been extremely stable and nicely...

Aug 2023
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Manager

Culture, Value

We have a service contract with Merative that is pretty all inclusive, so we haven’t had any...

Aug 2023
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Manager

Operations

The ongoing training from Merative is not something that has been taken advantage of by anybody in...

Aug 2023
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Manager

Relationship, Product

Merative is awesome, and every time we have anything that needs to be integrated, we do very well...

Aug 2023
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Manager

Product

The Merge Hemo product is very good. One improvement could be made if the procedure room PCs that...

Aug 2023
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Manager

Relationship, Operations

The only time we dealt with Merative on a management level was when we did our first go-live a long...

Aug 2023
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Manager

Loyalty

Merge Hemo is the only solution we have used, but it’s a great product. We are upgrading and staying...

Aug 2023
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VP/Other Executive

Operations, Product

The vendor is lagging in terms of upgrades. They are not very timely. It takes a while for us to get...

Aug 2023
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VP/Other Executive

Product, Value

There are some parts of the vendor’s systems, specifically the back-end data analytics, that need to...

Aug 2023
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Manager

Product

Merge Hemo is a pretty solid product for our cath labs.

Jun 2023
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Manager

Operations, Value

Merge has training available, but it is costly, and the vendor sends people in-house. They want to...

Jun 2023
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Manager

Product

We are doing a lot of custom one-off HL7 reporting, where Merge Hemo could definitely do structured...

Jun 2023
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Manager

Product

We hardly have any hiccups with Merge Hemo. The system is great. When we do have issues, they are...

Jun 2023
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Manager

Relationship

The acquisition of IBM wasn't too bad. We were reassigned project managers a few different times...

Jun 2023
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Manager

Relationship, Operations

My project manager is astounding. That person's project management is excellent.

May 2023
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Manager

Product

Merge Hemo's biggest strength is the customization of procedures. On the administration side, the...

May 2023
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Manager

Product

Certain aspects of Merge Hemo don't necessarily cross into the physicians' reports. I would like to...

May 2023
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Manager

Relationship

The quality of Merative’s support team is not great because of staffing issues, but the support team...

May 2023
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Manager

Product

The recommendations we have for Merge Hemo are for some granular changes. The vendor has made some...

Apr 2023
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Manager

Relationship, Relationship

The support team has very good response times and great, proactive communication. The system rarely...

Apr 2023
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Manager

Relationship, Relationship

The customer service team is very good, and the application rarely goes down. I wish we could use...

Apr 2023
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