Merge Hemo
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship, Operations
My project manager is astounding. That person's project management is excellent.
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Product
Merge Hemo's biggest strength is the customization of procedures. On the administration side, the...
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Product
Certain aspects of Merge Hemo don't necessarily cross into the physicians' reports. I would like to...
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Relationship
The quality of Merative’s support team is not great because of staffing issues, but the support team...
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Product
The recommendations we have for Merge Hemo are for some granular changes. The vendor has made some...
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Relationship, Relationship
The support team has very good response times and great, proactive communication. The system rarely...
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Relationship, Relationship
The customer service team is very good, and the application rarely goes down. I wish we could use...
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Operations, Product
Merge Hemo's strength is definitely its ease of use. It is easy to navigate.
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Product
I love Merge Hemo. The only thing that I would like to see be more effective is the end-tidal carbon...
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Operations
Merative has always been fantastic with the implementation and upgrade services. The project...
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Product
The Merative technicians work well with us. The system is easy to work on and repair. It is easy to...
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Product
The physicians seem to like using Merge Hemo better than using other systems.
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Value
I like almost everything about Merative. Everything is satisfactory from when I call to when things...
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Loyalty
We are looking to consolidate cardiology systems, and Merge Hemo is in the running for that.
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Product
Merge Hemo allows for interprocedural documentation for staff. When a patient is on the table, Merge...
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Product
I would suggest that the vendor put more emphasis on exportable data and on the data format for...
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Relationship, Product
The stability of the system is good. We are trying to get through the workflow of our EHR, and that...
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Product
For the interfaces that we are using, everything is coming across as expected; nothing is too...
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Product
The vendor should make sure that their online service portal is up-to-date and functioning well. In...
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Relationship
The buyout of the vendor hasn’t changed anything other than the vendor's name. From a support...
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Culture, Loyalty
Merative’s charging depends on the kind of service contract we have with them. Our contract is...
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Relationship, Operations
We have been through multiple upgrades with Merge Hemo, and doing those upgrades has always been a...
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Value
For what we were paying, the vendor went too cheap on some of the hardware that they provided. For...
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Product
Merge Hemo easily integrates with our modalities and with our primary EMR. The ease of use for end...
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Relationship
The vendor's support team is the best part of working with Merative. When we call those people,...
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Loyalty, Operations, Product
We have a few bugs that we are working through in Merge Hemo. Some things are not crossing over into...
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Operations
Our training from Merative consisted of them showing us the back end of the system. It did not go...
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Relationship
Our contact at Merative has been very helpful in working with us on the reports even though their...
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Product
Merge Hemo has always been a great experience for our organization. We don’t ever have any problems...
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Product
One thing that we do not appreciate is how the Merative systems are all completely different and do...
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Product
Merge Hemo has an interface that is similar to the interface in another product from Merative. I...
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Relationship
Merative’s support team is great. The phone tree is easy to navigate, so we get to a technician...
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Relationship
We have had a couple of issues with Merge Hemo, but the issues have been nothing major. The vendor...
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Product
Our cath lab team likes the documentation and stability in Merge Hemo.
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Operations, Value
There could definitely be some more excessive training for Merge Hemo. The vendor is willing to...
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Product
Merge Hemo’s reporting piece is terrible. That is where we go in to pull reports and analytics. The...
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Operations, Product
The hemo side of the product is a bit challenging. It would have been nice if the vendor came in...
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Product
The hemo side typically tends to go offline quite a bit. We then have to consciously go in and...
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Relationship, Product
Merge Hemo is solid, and we don't have any issues. Merative has a good team, and things are...
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Loyalty, Relationship
We would like to see more R&D put into Merge Hemo, and we hope to have a better idea of things going...
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Loyalty, Relationship
The support team for Merge Hemo is good, and we have worked with many of the team members for a long...
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Operations
During our installation, we had conference calls with Merative's project managers, and they were...
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Operations
The vendor could have offered us more training when we were doing our implementation. We need more...
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Culture, Product
The system works the way that the vendor said it would. However, I would like to be able to...
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Product
The vendor has premade reports in the system, but those reports are never what we need. We need to...
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Relationship
Our organization isn't very connected to the vendor. It would be nice if we had someone who we could...
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Relationship
Whenever we reach out to the vendor's support people, they are very helpful. They are good about...
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Loyalty, Product
I would recommend Merative's system with some conditions. I am satisfied with the people I work with...
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Relationship
The vendor isn’t very proactive, but I do appreciate that they have put in some effort with their...
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Loyalty, Product
What we are missing in the application is some of the inventory and billing functionality. Entering...
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Loyalty, Product
We are not on the latest version of Merge Hemo, but we are still very pleased with it. I like the...
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Operations
IBM Watson Health's training is good, but the product configuration is a little convoluted. The...
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Product
IBM Watson Health's reporting package is an access database with the customer front end overlaid on...
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Product
Our physicians are pretty happy with the way that Merge Hemo is able to document their cases.
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Relationship, Operations
We would like IBM Watson Health to be more proactive in keeping up with requirements, regulations,...
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Product
There are some user interaction fields and places where making mistakes is too easy. I would like to...
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Operations
A recent upgrade went pretty well, but there are always gaps in our projects. There were some delays...
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Culture, Value
There are some things that aren't covered under the maintenance contract that I think should be covered....
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Relationship
The level of support that I get from the people that I interact with is really good, but I have had...
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Culture, Loyalty
I am wondering where the company is going to go because IBM Watson Health is selling off their...
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