Merge Universal Viewer (Image Exchange)
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Relationship

Even if a promise isn't kept, Merative is doing their darnedest to keep it.

Mar 2023
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Analyst/Coordinator

Implementation and Training

Merative can definitely improve their trainings.

Mar 2023
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CIO

Interfacing and Integration

We use IBM iConnect Access for the teleradiology side, and it works really well. We can send and...

Jan 2023
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CIO

Functionality and Upgrades

Merative is going in a better direction than the previous vendor already, but they need to run fast...

Jan 2023
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Analyst/Coordinator

Relationship

I was around when the vendor was Merge and they changed to IBM Watson, and now IBM Watson has...

Dec 2022
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CIO

Relationship

The relationship we had with the vendor before Merative was a true partner relationship. We knew...

Dec 2022
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CIO

Relationship

As everybody in the industry knows, IBM iConnect Access has been bounced around so much, and even...

Dec 2022
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CIO

Relationship

Merative hammers us any way that they can in order to get an extra quarter.

Dec 2022
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CIO

Functionality and Upgrades

The evolution from Merge to Merative through IBM caused the code to improve. The vendor's growth has...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Merative needs to do a lot of work on their image exchange solution. It is probably the weakest link...

Nov 2022
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VP/Other Executive

Service and Support

The team and support are great for IBM iConnect Access and really all of the solutions. The vendor...

Nov 2022
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Manager

Future Outlook

We started to get overcharged, but I have a very good account executive who remedied a lot of that...

Nov 2022
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Manager

Implementation and Training

One training session from Merative was pretty good, but it was a bit long and hard to follow.

Nov 2022
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Manager

Service and Support

Merative’s service has always been very good, even with staffing being an issue for many companies....

Nov 2022
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Manager

Future Outlook

Merative’s product upcycle is relatively steady and comes at no additional cost, so if we were in a...

Oct 2022
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Manager

Other Observations & Comments

I don't have any overall objections to buying IBM iConnect Access again, but then again, I haven't...

Oct 2022
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Manager

Functionality and Upgrades

The holding pen solution has some long-standing issues that haven't been addressed. Even after...

Oct 2022
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Manager

Interfacing and Integration

IBM iConnect Access does a very good job of serving as an enterprise viewer that is not just for the...

Oct 2022
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Manager

Technology

Some of the back-end coding in the system is rather antiquated. There are several items in IBM...

Oct 2022
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Manager

Functionality and Upgrades

The solution's architecture is very strong. For that reason, we probably would end up buying the...

Oct 2022
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Manager

Other Observations & Comments

We thought the image-sharing functionality would be more sophisticated than it is. We can connect...

Oct 2022
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Manager

Relationship

We would like to see the vendor be more proactive. The vendor does a lot of monitoring for us...

Oct 2022
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Manager

Functionality and Upgrades

The patient portal is awesome. The vendor went right to work on it.

Oct 2022
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Manager

Relationship

The vendor has been listening to us. We have seen things we have asked for in future products. We...

Oct 2022
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Manager

Future Outlook

The product's image exchange functionality is not as robust as some other vendors' products in the...

Sep 2022
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CEO/President

Functionality and Upgrades

The system's concept is good, and its business case makes sense. That said, I don't think that the...

Sep 2022
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CEO/President

Relationship

The vendor's support people are good. Overall, the vendor has a team of people who want to do the...

Sep 2022
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CEO/President

Other Observations & Comments

I don't know where Merative will take things. I think that people need to be realistic about an...

Sep 2022
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Analyst/Coordinator

Service and Support

Things are bad when IBM iConnect Access goes down. We have to contact an outsourced IT group to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

If we do a fair amount of maintenance on the system, such as purging databases, rebooting servers,...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I would say that the users who are using IBM iConnect Access for image sharing do not like the...

Jun 2022
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Analyst/Coordinator

Implementation and Training

The people on the outside feel that IBM iConnect Access is okay for sharing images. The big thing...

Jun 2022
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