Micromedex
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
I never have any issues with Micromedex. The system’s IV compatibility is absolutely its biggest...
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Other Observations & Comments
We consider Micromedex to be a more evidence-based product. The monographs from Micromedex have more...
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Technology
Our pharmacists love Micromedex.
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Service and Support
Micromedex is not owned by IBM Watson Health anymore because they were purchased by Merative. We...
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Technology
Merative’s mobile app is clunky when it comes to getting passwords updated.
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Implementation and Training
I like Merative’s implementation program and education. They provide flyers, temporary cards, and...
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Relationship
We have access to the vendor’s executives and a quality product. Merative has very stable senior...
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Other Observations & Comments
Micromedex is a web-based product that provides a lot of textural and background information. The...
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Technology
IBM is super proactive in coming to us, finding our needs, and informing us of their developments....
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Implementation and Training
IBM works with us to determine our training needs and how they can help us be more effective in...
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Implementation and Training
We received training from IBM, and it went well. The ongoing training has also been great.
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Interfacing and Integration
IBM's product has a web icon on a desktop that takes us to IBM’s separate functioning site, and I...
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Functionality and Upgrades
I don't know of anything IBM Watson is doing in terms of new technology. In the system, I find...
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Lessons Learned
There are competitors to IBM's system, and my advice would be that choosing a system is a matter of...
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Functionality and Upgrades
I like the product, and I am really used to it. I can find what I need within seconds. Most of our...
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Functionality and Upgrades
The product is great. It has most of the information that we need for any medication dosing. We...
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Functionality and Upgrades
The most important feature that the product has is the speedy, efficient user interface.
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Functionality and Upgrades
We have another product that is very similar to IBM Watson Health Micromedex Solutions, and that...
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Functionality and Upgrades
IBM Watson Health Micromedex Solutions doesn't always make it intuitive for us to find the...
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Technology
The system's whole user interface is dated and looks like a site out of the '90s. The interface is...
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ROI / Cost
IBM's system is comprehensive and has a good way to navigate through the primary literature. The...
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Functionality and Upgrades
The product's user interface is not the most user friendly. There are other solutions out there that...
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Technology
The system is a very comprehensive, useful, and well-recognized source of drug information. It is...
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Functionality and Upgrades
I would highly recommend the solution. We use it regularly. We usually have it open on our...
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Implementation and Training
I didn't receive any training on how the system works, so I don't think we have received any training....
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Interfacing and Integration
IBM Watson has little links that we can put inside other systems, and that actually works pretty...
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Relationship
I don't receive or look for service from IBM. We haven't had to, and maybe that is a good thing. I...
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Functionality and Upgrades
We don't really require much training from IBM. The system is easy to use and has everything that we...
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Implementation and Training
The vendor will reach out and ask whether there is anything we need from a training perspective. We...
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Functionality and Upgrades
The drug information part of the product is very extensive and helpful. Other products are very...
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Functionality and Upgrades
Our nurses and doctors are familiar with the Micromedex system. We are primarily using the system...
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Relationship
We have never had any issues with the vendor. They are very proactive in letting us know when there...
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Functionality and Upgrades
IBM's product is pretty clunky at times. The product has too many windows, and it is difficult to...
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Functionality and Upgrades
When I am looking up very specific, relevant information, the system isn't my only source. I have to...
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Functionality and Upgrades
If I am looking for interactions or compatibility, I love the system. I use it all the time for...
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Functionality and Upgrades
The system lists a lot of resources, but the list isn't always comprehensive. It is a little blank...
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Functionality and Upgrades
We talk in a lot of acronyms. The system sometimes doesn't pick up on the acronyms, but the reason I...
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Technology
I don’t find that IBM has any better technology than anybody else. I don't find the mobile app to be...
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Functionality and Upgrades
The vendor's web page is very attractive. I like the colors on the home page. The system is very...
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Functionality and Upgrades
I don't care for the patient education pieces of the system because I can't read them before I print...
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Functionality and Upgrades
We haven't really done much with IBM Watson Health Micromedex Solutions since we implemented the...
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Implementation and Training
Some of the nurses do have a few struggles. The issues could be related to a person or to a system....
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ROI / Cost
The product is extremely expensive. I think there will come a time when people quit using it because...
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Functionality and Upgrades
There were a lot of sign-on glitches with this solution when we updated it recently. We had to do...
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Functionality and Upgrades
The system has improved greatly. The home screen is a lot simpler, and we can find the search bar...
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Implementation and Training
We haven't done any training for the Micromedex platform, but I don't know that we necessarily...
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Functionality and Upgrades
It would be nice if the Micromedex system were more similar to UpToDate, which is another product I...
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Functionality and Upgrades
The Micromedex platform is a good, quick reference for drug interactions and compatibility. It is...
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Functionality and Upgrades
The only weakness is that a few years ago, the solution was simplified a bit. It used to have a lot...
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Functionality and Upgrades
I have used other competitors' solutions, but I prefer IBM Watson Health Micromedex Solutions. From...
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Functionality and Upgrades
Other comparable products are more conversational from clinician to clinician in the way that the...
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ROI / Cost
IBM avoids charging for every little thing. I like that I can have just a facility subscription with...
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Service and Support
I don't need much support for the system, and that speaks well about the vendor.
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Functionality and Upgrades
The patient education or patient-directed documents are not as robust as we might like. I wish there...
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Sales and Contracting
We would buy this product again, but the challenge is that we would do that mainly because of...
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Interfacing and Integration
I would definitely buy the solution again. Nobody else has the same information that IBM has. The...
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Implementation and Training
I am sure there are some self-training features in the product, but I am not aware of any Webex...
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Functionality and Upgrades
There are some gaps in the functionality for safe medication administration. That functionality is...
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ROI / Cost
The solution is heavily used. It is considered the most valuable resource for information on drugs....
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Functionality and Upgrades
The solution is great. It works well, and we get the resources that we need from it. We have had it...
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ROI / Cost
We must pay for each module we add onto the solution, and that makes sense. The cost is not as bad...
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Other Observations & Comments
I know there is better interoperability available for the solution, but we have not utilized that to...
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Service and Support
I like the solution. My first choice is always to check it first because it has more drug...
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Functionality and Upgrades
The software is primarily used by our nursing staff for looking up information, and the biggest use...
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Interfacing and Integration
The shortcomings we see with the software are in the integration with our current EMR. Sometimes the...
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Functionality and Upgrades
The feature for IV compatibility is very user friendly, and we can print up the results of what we...
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Functionality and Upgrades
There are still quite a few times when there isn't any data on what is or isn't compatible because...
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Functionality and Upgrades
In terms of the product supporting the treatment of complex medical conditions, the vendor could do...
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Implementation and Training
I don't think the vendor has anything specific for training.
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Functionality and Upgrades
The product is not very user friendly, so we might have to look at different places for our...
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Service and Support
I am never able to get in contact with the phone support people. We don't get any help with the system....
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Functionality and Upgrades
I have a harder time using this system than another solution because I am not used to this system...
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Implementation and Training
The vendor has a training video on their website.
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Service and Support
The vendor could notify us of upgrades by email. It would be nice to know what changes the vendor...
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Interfacing and Integration
The Micromedex system is not integrated with our EMR.
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ROI / Cost
IBM doesn't avoid charging us for things. There are a lot of different software pieces that we don't...
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Functionality and Upgrades
I use the system for certain drug information, especially when it comes to information on admixture...
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Functionality and Upgrades
I would buy the solution again. It isn't my favorite, but it has some parts that I use regularly,...
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Functionality and Upgrades
The product's strengths are its compatibility checker and tablet identification functions. Another...
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Other Observations & Comments
The IBM system has been the same for a long time. It hasn’t been updated. I imagine my satisfaction...
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Lessons Learned
Not very many people use IBM’s system. I definitely get my money’s worth out of it, but we pay for...
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ROI / Cost
As far as I know, IBM avoids nickel-and-diming. I don’t know of any small things that they charge us...
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Service and Support
I don’t know of any situations where IBM’s support has been an issue.
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Technology
From time to time, IBM's system doesn't work properly and goes down. When I put in a search term,...
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Functionality and Upgrades
Most of IBM’s system is really easy to use, but there is one function that could be easier, and that...
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ROI / Cost
Cost was the primary driver in going with this solution. We had another solution along with it, and...
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Interfacing and Integration
The system is fully integrated; it integrates into our EHR. The nurses can click on things and have...
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Functionality and Upgrades
One strength of this product is that the vendor included a lot of anecdotal information. There have...
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Service and Support
IBM is proactive. I never need to contact the support team because I never have problems. IBM...
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Functionality and Upgrades
For differential treatment, I would not use this product without pairing it with another product....
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Other Observations & Comments
Our satisfaction with Micromedex could go down depending on how UpToDate catches up with some of the...
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