IBM iConnect Access (Universal Viewer)
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Monique Rasband
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User Commentary

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VP/Other Executive

Future Outlook

The product is not likely to be part of our long-term plans because we are looking for another...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We don't need to have any training for the product because it is so easy to use. That is why I like...

Jul 2022
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Director

Future Outlook

I hope that things will improve with the new acquisition. I have worked with the Merge Healthcare...

Jul 2022
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Director

Other Observations & Comments

We saw a decline in support after the IBM Watson acquisition, and the product team had to do less...

Jul 2022
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Manager

ROI / Cost (care and feeding)

We get charged for certain things that aren’t necessarily covered in our support contract. For...

Jun 2022
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Manager

Functionality and Upgrades

IBM iConnect Access is very easy to deploy. The management options and configurations are relatively...

Jun 2022
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CEO/President

Relationship

We have not seen a lot of innovation on the system suite in general, but things may be going on...

Jun 2022
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CEO/President

Interfacing and Integration

We use Merge PACS as well as other IBM Watson Health solutions and have found them to work really...

Jun 2022
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CEO/President

Technology

I see IBM iConnect Access as a way for the vendor to really get in and change the market. While I...

Jun 2022
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CEO/President

Service and Support

The support has been good, and we have seen some improvements despite all of the workforce...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is pretty good. It is a pretty solid viewer, and it isn't too bad with regard to speed.

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The viewer has had issues with MPEG-4 files, and that put our satisfaction down a little bit. I had...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I would definitely not buy the product again. We have had a lot of problems with the architecture...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

IBM iConnect Access is super easy to use. The universal viewer is fine.

May 2022
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VP/Other Executive

Functionality and Upgrades

An improvement would be having additional search capabilities. The search process is related to what...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Whenever we ask for anything, the vendor asks for professional services money. That is a joke to me....

May 2022
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Manager

Functionality and Upgrades

The product is very basic and simple to use. We are in the process of setting the product up so...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the product’s reliability.

May 2022
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Analyst/Coordinator

Relationship

We have a good relationship with IBM Watson Health. When we need to make changes, the vendor will...

Apr 2022
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Analyst/Coordinator

Service and Support

It can be hard to get support for the system because it is an in-between product for IBM Watson...

Apr 2022
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Director

Future Outlook

We have been interviewing companies to replace IBM Watson Health. The number of problems and the...

Apr 2022
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Director

Service and Support

When we call the vendor for support, it is hard to get them to focus. Even getting a hold of them at...

Apr 2022
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Analyst/Coordinator

Future Outlook

IBM iConnect Access is the kind of product that we are planning to use more of with some oncoming upgrades....

Mar 2022
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Manager

ROI / Cost (care and feeding)

IBM Watson Health tries to charge for all kinds of things, but they haven't succeeded. We push back,...

Mar 2022
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Manager

Functionality and Upgrades

Our last upgrade to IBM iConnect Access went very well. The vendor has a proactive monitoring tool...

Mar 2022
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Director

Functionality and Upgrades

We have had tremendous success with the solution. It gives us access to images. That has been great....

Mar 2022
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Director

Functionality and Upgrades

I would like to be better able to run reports from the solution. I want to really be able to gauge...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We are definitely getting what we expected from the system. I don’t know what is a good fit for...

Mar 2022
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Analyst/Coordinator

Future Outlook

I am satisfied overall because the vendor does a good job of making things work when they aren't...

Mar 2022
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Analyst/Coordinator

Technology

We do have issues where the system doesn’t operate for a period of time. We have to get in touch...

Mar 2022
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Analyst/Coordinator

Service and Support

We generally use the vendor's phone support. Anytime we contact the vendor's support staff, 24/7,...

Mar 2022
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Manager

Functionality and Upgrades

When a physician clicks inside of a patient's report and clicks on an icon, the system launches into...

Feb 2022
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Manager

Technology

I was moving images onto IBM iConnect Access, which is piggybacked with our VNA from a few exam...

Feb 2022
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Manager

Sales and Contracting

We receive emails from IBM Watson Health when there is a new version up and available. Then we get...

Feb 2022
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Manager

Functionality and Upgrades

All of our physicians love IBM iConnect Access. The system is stable, and its user interface looks...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

IBM Watson Health charges for every little thing. They are terrible. The system constantly needs...

Feb 2022
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CEO/President

Functionality and Upgrades

The viewer is fantastic. It works well and delivers what we need. It is like Amazon; it is nothing...

Feb 2022
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CEO/President

Interfacing and Integration

The viewer would be even better if referring physicians could easily dump images directly into their...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The vendor has a monitoring server that seems to be very on top of things. It opens tickets...

Jan 2022
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Manager

ROI / Cost (care and feeding)

Physicians can view anything in our PACS and some things in our EHR through the universal viewer....

Jan 2022
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Manager

Relationship

If we need anything, we usually have to ask for it. I don't ever hear from anyone from IBM Watson...

Jan 2022
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Manager

Interfacing and Integration

We recently switched EMRs, and the new EMR does integrate with the viewer, just as our old EMR did....

Jan 2022
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Manager

Functionality and Upgrades

The universal viewer is a lightweight and easy-to-use product. It is great; it is very simple and...

Jan 2022
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Director

Relationship

IBM Watson Health is a great company, but I haven't seen as much from them in terms of leveraging an...

Jan 2022
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Director

Functionality and Upgrades

IBM iConnect Access is a basic, reasonable universal viewer. When it comes to compatibility with...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

We are using IBM iConnect Access as our main diagnostic viewer for cardiology. It has a solid...

Jan 2022
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Manager

Relationship

The vendor has provided products that can fill some of our strategic gaps, but maybe they have...

Dec 2021
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(0)
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Manager

Functionality and Upgrades

The product makes imaging available to a provider in any setting and at any time, so the provider...

Dec 2021
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Manager

Functionality and Upgrades

The user interface has been a little disappointing for users. The design is just not always smooth...

Dec 2021
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Director

Interfacing and Integration

IBM iConnect Access is easy to use and compatible with core EMRs. We have not had any real...

Nov 2021
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(0)
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Director

Functionality and Upgrades

We have a lot of our internal physicians and customers who use IBM iConnect Access on a regular...

Nov 2021
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(0)
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Manager

Functionality and Upgrades

IBM iConnect Access is easy to use and intuitive for our users. We use the system for diagnostic and...

Nov 2021
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(0)
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Manager

Interfacing and Integration

The integration is good. We have connected the system to our EMR and other IT solutions.

Nov 2021
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Manager

Relationship

Vendor executive involvement could be a good or bad thing. Usually, we want executives when things...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

IBM iConnect Access offers a zero-footprint viewer, and that is a big selling point for us. The...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

IBM iConnect Access hasn’t changed much in terms of new technology. I would like to have better...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

We have some problems with Androids when we use the system on our phones. We can use the system on...

Nov 2021
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CIO

Interfacing and Integration

IBM Watson Health has a bolt-on universal viewer that really works with other PACS and integrates...

Oct 2021
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Manager

Relationship

The support has been getting better, and some of the newer support team members are starting to get...

Oct 2021
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Manager

Functionality and Upgrades

I am not the biggest fan of the system, but it works, and it does what it is supposed to do. There...

Oct 2021
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Manager

Functionality and Upgrades

IBM iConnect Access is pretty easy to use for our physicians, and it comes right through the EMR. It...

Oct 2021
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Manager

Relationship

IBM Watson Health has good people, but the size of the company can sometimes get in the way. It...

Oct 2021
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Manager

Relationship

We have a really good team on the vendor's side that includes strong account management. The vendor...

Sep 2021
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(0)
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Manager

Functionality and Upgrades

One of the benefits of going with IBM Watson Health has been the depth of their imaging solutions...

Sep 2021
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Manager

Interfacing and Integration

We have been using IBM iConnect Access for some time, and the vendor has continued to expand its...

Sep 2021
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Manager

Functionality and Upgrades

The current version of IBM iConnect Access does its job well. It has become more stable. We will see...

Sep 2021
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Manager

Service and Support

I measure the vendor's proactivity by how they monitor the system and whether they catch problems...

Sep 2021
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