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IBM iConnect Enterprise Archive
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Interfacing and Integration

IBM iConnect Enterprise Archive is neutral and can work with any PACS or viewer solution. That is...

Nov 2022
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VP/Other Executive

Relationship

The support quality is improving, and we see more visibility into the future with what Merative is...

Nov 2022
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VP/Other Executive

Relationship

Merative recently hosted a connect event for their customers to get everyone back together. I don't...

Nov 2022
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Manager

Interfacing and Integration

For us to be happy with IBM iConnect Enterprise Archive, it needs to integrate with the PACS, but...

Nov 2022
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Manager

Functionality and Upgrades

The current product doesn't meet its goal of total image sharing throughout the system. The VNA is...

Sep 2022
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Manager

Functionality and Upgrades

We utilize the product outside of radiology and cardiology, but I am not involved in the specialties...

Aug 2022
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Director

Relationship

I was happy to see many familiar faces stay post-acquisition. I hope Merative understands the...

Jul 2022
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Director

Interfacing and Integration

IBM iConnect Enterprise Archive is a good archive, and it is vendor neutral. We are storing images...

Jul 2022
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Director

Future Outlook

We are watching and waiting to see what Merative does with the enterprise imaging portfolio. I am...

Jul 2022
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(0)
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Manager

ROI / Cost (care and feeding)

I really like IBM Watson Health’s VNA. I appreciate the rules we can set up to automate the routing...

Jun 2022
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Manager

Service and Support

The support is really good. We are large enough that the techs are assigned. We have our usual...

Jun 2022
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Manager

Functionality and Upgrades

There are a lot of features of the product that we don't use. There is an XDS component that just...

Jun 2022
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Manager

Other Observations & Comments

The product doesn't have an inherent image viewer. We don't have search capabilities; we are working...

Jun 2022
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(0)
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VP/Other Executive

Technology

IBM iConnect Enterprise Archive is okay. The things that have to be rolled all the time are relayed...

Jun 2022
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VP/Other Executive

Relationship

IBM Watson Health executives are involved, but on an ongoing basis, their effectiveness is not great....

Jun 2022
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Manager

Functionality and Upgrades

I can't think of a time when IBM promised something that they didn't deliver. I think that system's...

Jun 2022
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Manager

Sales and Contracting

The system's upgrades are covered under our support contract. We don't have to pay the vendor...

Jun 2022
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CEO/President

Interfacing and Integration

We have integrated with other solutions and have found iConnect Enterprise Archive to be neutral and...

Jun 2022
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(0)
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CEO/President

Relationship

The support team has been good and has maintained a good level of support throughout the pandemic...

Jun 2022
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(0)
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CEO/President

Future Outlook

I am not too concerned about the recent announcement of an acquisition. I talked to the leadership...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

IBM Watson Health has made tremendous strides with the system's UI. The vendor is finally developing...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We have to have somebody who is a little bit more development minded or who can think outside the...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor's day group support team, which runs from 8 a.m. to 5 p.m., is fine. If we get stuck with...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

IBM Watson Health is very good at doing installs and upgrading the system.

Jun 2022
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(0)
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Manager

Functionality and Upgrades

The product has been easy to use because of the tools within it. The system makes changes and takes...

May 2022
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Director

Other Observations & Comments

IBM Watson Health has a tendency to attempt to charge us, but we are pretty good about talking our...

May 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The product meets our clinical referential needs.

May 2022
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(0)
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Analyst/Coordinator

Service and Support

After hours, the support for IBM iConnect Enterprise Archive goes to the support people in India,...

May 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The providers sometimes find slowness or find that the system has a lag.

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is not super expensive, but the vendor is awful about charging for every little thing.

May 2022
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(0)
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Analyst/Coordinator

Service and Support

We receive very good support for the solution. The vendor sold part of their business, but we are...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

There may be better technology out there, but the solution works well. I am satisfied with it.

Apr 2022
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Manager

Functionality and Upgrades

We went through a series of upgrades for IBM iConnect Enterprise Archive. The upgrades were...

Mar 2022
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Manager

Implementation and Training

There was very little training from IBM Watson Health, and the training we did get was of very...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We worked with the support team to fix some issues and stabilize the product. Since then, the...

Mar 2022
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Director

ROI / Cost (care and feeding)

IBM iConnect Enterprise Archive archives our studies and makes them accessible when needed. The...

Mar 2022
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(0)
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Director

Lessons Learned

There are tools available in IBM iConnect Enterprise Archive that we don’t have because we don’t...

Mar 2022
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(0)
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Director

Functionality and Upgrades

Quality control could be better for IBM iConnect Enterprise Archive. When things error out and we...

Mar 2022
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(0)
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Director

Functionality and Upgrades

I would like the ability to design custom reports from IBM iConnect Enterprise Archive. IBM Watson...

Mar 2022
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(0)
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Manager

Functionality and Upgrades

The VNA is an easy thing to use; we just store and retrieve. The archiving process is pretty...

Feb 2022
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(0)
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CEO/President

Service and Support

As a company, IBM Watson Health did nothing to support our enterprise imaging efforts. Our efforts...

Feb 2022
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(0)
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CEO/President

ROI / Cost (care and feeding)

IBM iConnect Enterprise Archive works. We bought the VNA so that when we move to our next iteration...

Feb 2022
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(0)
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Manager

Technology

We are not using the solution as strategically as we probably could, and that is due to cost. The...

Feb 2022
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(0)
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Manager

Other Observations & Comments

Our organization has contributed to our ROI because of our ability to adapt and change based on the...

Feb 2022
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(0)
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Manager

ROI / Cost (care and feeding)

We get charged a lot for using IBM iConnect Enterprise Archive. Our contract is set up so that we...

Feb 2022
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Manager

Implementation and Training

We haven't had any conversations with the vendor about their upgrades. The vendor simply tells us...

Feb 2022
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(0)
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Manager

ROI / Cost (care and feeding)

With IBM Watson Health, we don't really pay for anything unless we are buying something new.

Jan 2022
||
(0)
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Manager

Relationship

IBM Watson Health is very proactive. They are a great partner. We have meetings in which they help...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Having the same vendor helps with ease of communication and support between our archive and PACS. It...

Jan 2022
||
(0)
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Analyst/Coordinator

Service and Support

IBM Watson Health will proactively send out an email about how to get into a community with other...

Jan 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

IBM iConnect Enterprise Archive is very simple and user friendly. Once we know how to maneuver...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

Working in the VNA is effortless and seamless. It hums all the time. I get email alerts often from...

Jan 2022
||
(0)
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Manager

Service and Support

There is nothing arrogant about IBM Watson Health's service. The support people are there to serve...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We have seen an ROI from the product because we don't have to go to a warehouse and pull a tape. The...

Jan 2022
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(0)
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Manager

Relationship

We have had some equipment issues since our migration. The vendor promised us a lot of things that...

Jan 2022
||
(0)
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Manager

Relationship

The vendor's executives contact us sometimes. They are very responsive.

Jan 2022
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(0)
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Manager

Functionality and Upgrades

The vendor refreshed the VNA's interface, but that interface still isn't intuitive. People have to...

Jan 2022
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(0)
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Director

Functionality and Upgrades

We are leveraging the system to send the HL7 transaction for an image link and the corresponding...

Jan 2022
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(0)
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Director

Service and Support

IBM Watson Health's service is a very reactive model. We are the ones engaging them.

Jan 2022
||
(0)
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Director

Interfacing and Integration

Archives fall into two camps. One is designed to integrate with everything outside of the historical...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

The product allows us to store images from multiple service lines, and it eliminates reliance on...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

The product is complicated, and sometimes it is hard to diagnose and fix problems. There are a lot...

Jan 2022
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