IBM iConnect Enterprise Archive
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Subject Expert
Monique Rasband
Research Director
Commentary Summary
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User Commentary
Relationship
I was happy to see many familiar faces stay post-acquisition. I hope Merative understands the...
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Interfacing and Integration
IBM iConnect Enterprise Archive is a good archive, and it is vendor neutral. We are storing images...
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Future Outlook
We are watching and waiting to see what Merative does with the enterprise imaging portfolio. I am...
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ROI / Cost (care and feeding)
I really like IBM Watson Health’s VNA. I appreciate the rules we can set up to automate the routing...
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Service and Support
The support is really good. We are large enough that the techs are assigned. We have our usual...
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Functionality and Upgrades
There are a lot of features of the product that we don't use. There is an XDS component that just...
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Other Observations & Comments
The product doesn't have an inherent image viewer. We don't have search capabilities; we are working...
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Technology
IBM iConnect Enterprise Archive is okay. The things that have to be rolled all the time are relayed...
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Relationship
IBM Watson Health executives are involved, but on an ongoing basis, their effectiveness is not great....
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Functionality and Upgrades
I can't think of a time when IBM promised something that they didn't deliver. I think that system's...
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Sales and Contracting
The system's upgrades are covered under our support contract. We don't have to pay the vendor...
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Interfacing and Integration
We have integrated with other solutions and have found iConnect Enterprise Archive to be neutral and...
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Relationship
The support team has been good and has maintained a good level of support throughout the pandemic...
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Future Outlook
I am not too concerned about the recent announcement of an acquisition. I talked to the leadership...
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Functionality and Upgrades
IBM Watson Health has made tremendous strides with the system's UI. The vendor is finally developing...
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Functionality and Upgrades
We have to have somebody who is a little bit more development minded or who can think outside the...
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Service and Support
The vendor's day group support team, which runs from 8 a.m. to 5 p.m., is fine. If we get stuck with...
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Functionality and Upgrades
IBM Watson Health is very good at doing installs and upgrading the system.
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Functionality and Upgrades
The product has been easy to use because of the tools within it. The system makes changes and takes...
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Other Observations & Comments
IBM Watson Health has a tendency to attempt to charge us, but we are pretty good about talking our...
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Functionality and Upgrades
The product meets our clinical referential needs.
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Service and Support
After hours, the support for IBM iConnect Enterprise Archive goes to the support people in India,...
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Functionality and Upgrades
The providers sometimes find slowness or find that the system has a lag.
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ROI / Cost (care and feeding)
The product is not super expensive, but the vendor is awful about charging for every little thing.
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Service and Support
We receive very good support for the solution. The vendor sold part of their business, but we are...
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Functionality and Upgrades
There may be better technology out there, but the solution works well. I am satisfied with it.
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Functionality and Upgrades
We went through a series of upgrades for IBM iConnect Enterprise Archive. The upgrades were...
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Implementation and Training
There was very little training from IBM Watson Health, and the training we did get was of very...
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Functionality and Upgrades
We worked with the support team to fix some issues and stabilize the product. Since then, the...
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ROI / Cost (care and feeding)
IBM iConnect Enterprise Archive archives our studies and makes them accessible when needed. The...
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Lessons Learned
There are tools available in IBM iConnect Enterprise Archive that we don’t have because we don’t...
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Functionality and Upgrades
Quality control could be better for IBM iConnect Enterprise Archive. When things error out and we...
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Functionality and Upgrades
I would like the ability to design custom reports from IBM iConnect Enterprise Archive. IBM Watson...
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Functionality and Upgrades
The VNA is an easy thing to use; we just store and retrieve. The archiving process is pretty...
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Service and Support
As a company, IBM Watson Health did nothing to support our enterprise imaging efforts. Our efforts...
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ROI / Cost (care and feeding)
IBM iConnect Enterprise Archive works. We bought the VNA so that when we move to our next iteration...
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Technology
We are not using the solution as strategically as we probably could, and that is due to cost. The...
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Other Observations & Comments
Our organization has contributed to our ROI because of our ability to adapt and change based on the...
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ROI / Cost (care and feeding)
We get charged a lot for using IBM iConnect Enterprise Archive. Our contract is set up so that we...
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Implementation and Training
We haven't had any conversations with the vendor about their upgrades. The vendor simply tells us...
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ROI / Cost (care and feeding)
With IBM Watson Health, we don't really pay for anything unless we are buying something new.
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Relationship
IBM Watson Health is very proactive. They are a great partner. We have meetings in which they help...
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Functionality and Upgrades
Having the same vendor helps with ease of communication and support between our archive and PACS. It...
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Service and Support
IBM Watson Health will proactively send out an email about how to get into a community with other...
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Functionality and Upgrades
IBM iConnect Enterprise Archive is very simple and user friendly. Once we know how to maneuver...
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Functionality and Upgrades
Working in the VNA is effortless and seamless. It hums all the time. I get email alerts often from...
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Service and Support
There is nothing arrogant about IBM Watson Health's service. The support people are there to serve...
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ROI / Cost (care and feeding)
We have seen an ROI from the product because we don't have to go to a warehouse and pull a tape. The...
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Relationship
We have had some equipment issues since our migration. The vendor promised us a lot of things that...
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Relationship
The vendor's executives contact us sometimes. They are very responsive.
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Functionality and Upgrades
The vendor refreshed the VNA's interface, but that interface still isn't intuitive. People have to...
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Functionality and Upgrades
We are leveraging the system to send the HL7 transaction for an image link and the corresponding...
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Service and Support
IBM Watson Health's service is a very reactive model. We are the ones engaging them.
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Interfacing and Integration
Archives fall into two camps. One is designed to integrate with everything outside of the historical...
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Functionality and Upgrades
The product allows us to store images from multiple service lines, and it eliminates reliance on...
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Functionality and Upgrades
The product is complicated, and sometimes it is hard to diagnose and fix problems. There are a lot...
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Functionality and Upgrades
We have a lot of studies that move through IBM iConnect Enterprise Archive. We have put the system...
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Functionality and Upgrades
IBM iConnect Enterprise Archive is a strong back end, and it complements our PACS and provides the...
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Implementation and Training
The vendor has not kept their promises. I have to be a little harsh because of the issues we have...
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Interfacing and Integration
IBM iConnect Enterprise Archive is easy to use and works behind the scenes. The system flows well...
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Service and Support
We are functioning on the system, and we are doing great. The system has very little downtime. That...
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Sales and Contracting
The vendor avoids charging us for every little thing because we have a corporate agreement with...
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Relationship
We have a pod of people from IBM Watson Health who are helping us solve problems. I love that team....
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Implementation and Training
I love the product. I am not frustrated with it, but I am frustrated with the vendor's...
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Relationship
IBM Watson Health doesn't keep all of their promises, and they aren't the best at getting back to us...
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Interfacing and Integration
IBM iConnect Enterprise Archive is easy to use and easy to support from an IT standpoint. It is a...
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Technology
The vendor has a lot of new technology that we have opted not to get. Their new technology sounds...
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Functionality and Upgrades
The nicest thing with the system is that a lot of the staff members can fix their own issues. That...
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Functionality and Upgrades
The system's interface is pretty self-explanatory. It makes it easy to craft things and manipulate...
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Functionality and Upgrades
The vendor comes out with new features that make their upgrades worthwhile. We recently took...
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Service and Support
Lately, the vendor's support has had a bit of a lag. If I don't specify that something is an...
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Service and Support
IBM Watson Health does keep their promises, and even if they can't, they still try. We had a bit of...
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Implementation and Training
IBM Watson Health always offers training. Some classes are okay, but we attended one that was awful....
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ROI / Cost (care and feeding)
We have pushed IBM iConnect Enterprise Archive inside and outside of imaging. I don't think we have...
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Functionality and Upgrades
The solution's architecture is pretty stable. It does its job very well with storing images and...
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Relationship
IBM Watson Health has been a really good partner whenever we have approached them to put in a new...
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Implementation and Training
One thing I would like IBM Watson Health to work on is for them to have better training for new...
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