Merge Hemo
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Subject Expert
Monique Rasband
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor isn’t very proactive, but I do appreciate that they have put in some effort with their...
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Functionality and Upgrades
What we are missing in the application is some of the inventory and billing functionality. Entering...
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ROI / Cost (care and feeding)
We are not on the latest version of Merge Hemo, but we are still very pleased with it. I like the...
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Implementation and Training
IBM Watson Health's training is good, but the product configuration is a little convoluted. The...
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Functionality and Upgrades
IBM Watson Health's reporting package is an access database with the customer front end overlaid on...
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ROI / Cost (care and feeding)
Our physicians are pretty happy with the way that Merge Hemo is able to document their cases.
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Service and Support
We would like IBM Watson Health to be more proactive in keeping up with requirements, regulations,...
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Functionality and Upgrades
There are some user interaction fields and places where making mistakes is too easy. I would like to...
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Functionality and Upgrades
A recent upgrade went pretty well, but there are always gaps in our projects. There were some delays...
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Sales and Contracting
There are some things that aren't covered under the maintenance contract that I think should be covered....
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Service and Support
The level of support that I get from the people that I interact with is really good, but I have had...
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Relationship
I am wondering where the company is going to go because IBM Watson Health is selling off their...
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Service and Support
We often have to leave a message when we call for help from IBM Watson Health. The support staff...
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Interfacing and Integration
It is hard to integrate things with Merge Hemo. We can get Merge Hemo to work with other reporting...
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Implementation and Training
We haven't received any ongoing training from the vendor. I would love to have more training on how...
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ROI / Cost (care and feeding)
The vendor charges us a lot. There is always a charge associated with every little upgrade or thing...
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Technology
We would like to see more R&D put into Merge Hemo and Merge Cardio. Several of our clinicians would...
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Interfacing and Integration
Integration is the biggest thing that IBM Watson Health could improve. Some things don't cross over...
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Functionality and Upgrades
Merge Hemo is a very quick system that is easy to use and train people on. It has good drop-down...
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Future Outlook
Merge Hemo is stable, and we know what we are going to get. I have worked with the Merge Healthcare...
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Relationship
We have seen some positive changes in support, and some of the newer team members are getting more...
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Functionality and Upgrades
Merge Hemo works in sync with Mergo Cardio. They function as two very different solutions but make...
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ROI / Cost (care and feeding)
IBM Watson Health does not charge us for every little thing because we have a service contract with...
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Technology
The only thing I would like to see changed with Merge Hemo is the end-tidal C02. We have had issues...
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Functionality and Upgrades
I like everything about Merge Hemo. I have done clinical consulting at other facilities that use...
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Relationship
The vendor’s support is solid, and we can go for weeks, months, or years without hearing of any...
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Functionality and Upgrades
There are a lot of upgrade issues, and those issues become a big hassle for the organization because...
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ROI / Cost (care and feeding)
The price we are paying for the vendor’s services is sometimes higher than we would like it to be.
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Interfacing and Integration
The product is working really well with our EMR. The product is meeting our needs for hemodynamics...
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Functionality and Upgrades
I believe the vendor is working toward innovating their hemodynamics functionality and making it...
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Functionality and Upgrades
In general, I think the product is well liked, but when there are upgrades and when requirements...
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Relationship
We used to have a salesperson that constantly came on-site, did road maps, met with the executives,...
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Functionality and Upgrades
We don't get a lot of complaints about Merge Hemo's ease of use. The solution does its job. I don't...
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Relationship
IBM Watson Health's executive involvement has fallen off in the last couple of years. We don't get...
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Interfacing and Integration
Merge Hemo integrates well with the cardio application for reporting. We are able to complete ACC...
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Future Outlook
The billing side of Merge Hemo would be improved if we could see an audit trail of things that were...
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Functionality and Upgrades
We have to build the registry features in a certain way for things to flow from one interface to the...
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Functionality and Upgrades
I don't think we utilize Merge Hemo to the fullest of its capabilities. I would like the reports to...
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Functionality and Upgrades
IBM Watson Health’s upgrades haven't been what I have wanted or done what I have thought they would...
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Service and Support
IBM Watson Health’s support people have always been there when I have called.
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Functionality and Upgrades
We would like it if the product had the ability to view all of the images on our server. It would...
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Service and Support
Anyone I call at IBM Watson Health can answer my questions. I don't have to move up the food chain.
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Relationship
The vendor does most things very well, but they have some areas that they could improve. Their...
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Service and Support
The vendor has user-defined reports that are very helpful. I don't build a lot because the build...
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Functionality and Upgrades
I really like Merge Hemo. It is color coordinated and very user friendly. It is easy for us to click...
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Relationship
When we escalate issues, we don't seem to reach the upper-level support people or management team as...
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Interfacing and Integration
Merge Hemo is a great product, and my users don’t complain about it. They compliment the flow and...
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Service and Support
The support for Merge Hemo is very good. The vendor has technicians available to us who understand...
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Functionality and Upgrades
We have had Merge Hemo for some time, and our team is used to it, but they also appreciate the...
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Functionality and Upgrades
I oversee the department, so I do not work with Merge Hemo directly, but I hear that it is easy to...
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Functionality and Upgrades
Merge Hemo has not caused a lot of problems, and I don't hear a lot about it. I always say in my...
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Implementation and Training
With our upgrades, it would be helpful if our project manager and some of the trainers had better...
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ROI / Cost (care and feeding)
IBM Watson Health does not charge much outside of the standard support.
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Functionality and Upgrades
The application itself is flawless. The HL7 interface is good, but it could be better. There are a...
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Implementation and Training
We have a trainer for Merge Hemo that is awesome. The trainer knows the product inside and out.
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Functionality and Upgrades
We are going to evaluate things, but IBM Watson Health has a good product for hemo. The system has a...
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Relationship
Not all of IBM Watson Health’s resources are great, especially around project management. We have to...
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ROI / Cost (care and feeding)
One of the things I don't like about IBM Watson Health is that they make us buy a service bucket of...
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Functionality and Upgrades
There was a report being sent from this system to another, and after the upgrade, those systems no...
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Functionality and Upgrades
Merge Hemo's strength is probably its ease of use, which makes it easy to train end users on...
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Technology
Sometimes, Merge Hemo's technology falls behind and we have to upgrade it, but it isn't too bad. The...
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Functionality and Upgrades
Merge Hemo is a pretty solid system. Our end users like it. It is decent.
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Interfacing and Integration
I would like to see more integration options for Merge Hemo. I have put some things in an...
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Functionality and Upgrades
IBM Watson Health promised additional billing features, and those promises were not kept. We have...
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Relationship
We have been trying to implement interfaces for Merge Hemo, and IBM Watson Health has no plan or...
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Implementation and Training
I don’t know that there is a whole lot of training, but for the last major upgrade, IBM Watson...
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Functionality and Upgrades
I have very few issues with the application. When I do call, the vendor's support people are almost...
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Interfacing and Integration
The product has been very solid over the years. The thing with technology is that it is a...
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Technology
Merge Hemo is a great product. The only hang-up is that it has taken the vendor a long time to...
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Service and Support
The system is definitely always going to be part of our long-term plans. The system still has...
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Win/Loss - Why they were selected (by current clients)
We are looking at other products because of our integration issues with Merge Hemo, but our EMR's...
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Functionality and Upgrades
Merge Hemo is very solid and stable. We don't get a lot of complaints or have any issues. Our team...
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Other Observations & Comments
While we really like Merge Hemo, some of our team members feel that it has been stagnant for some...
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Other Observations & Comments
I am a bit surprised that we don't hear more about AI from IBM Watson Health. We feel like AI could...
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Service and Support
I hardly ever touch the product. It runs itself. From an administration side, we have done reboots...
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Implementation and Training
I haven't received any training from the vendor. That makes me angry.
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Functionality and Upgrades
We are floundering right now because our system is so old, but we are upgrading. We are moving a few...
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Implementation and Training
I like the vendor's training because we are doing it online. The training is very informative. It is...
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