Merge Hemo
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Monique Rasband
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KLAS Research Director - Monique Rasband
 
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User Commentary

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VP/Other Executive

Relationship

The vendor isn’t very proactive, but I do appreciate that they have put in some effort with their...

Jul 2022
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Manager

Functionality and Upgrades

What we are missing in the application is some of the inventory and billing functionality. Entering...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We are not on the latest version of Merge Hemo, but we are still very pleased with it. I like the...

Jun 2022
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Manager

Implementation and Training

IBM Watson Health's training is good, but the product configuration is a little convoluted. The...

Jun 2022
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Manager

Functionality and Upgrades

IBM Watson Health's reporting package is an access database with the customer front end overlaid on...

Jun 2022
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Manager

ROI / Cost (care and feeding)

Our physicians are pretty happy with the way that Merge Hemo is able to document their cases.

Jun 2022
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Manager

Service and Support

We would like IBM Watson Health to be more proactive in keeping up with requirements, regulations,...

Jun 2022
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Manager

Functionality and Upgrades

There are some user interaction fields and places where making mistakes is too easy. I would like to...

Jun 2022
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Manager

Functionality and Upgrades

A recent upgrade went pretty well, but there are always gaps in our projects. There were some delays...

Jun 2022
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Manager

Sales and Contracting

There are some things that aren't covered under the maintenance contract that I think should be covered....

Jun 2022
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Manager

Service and Support

The level of support that I get from the people that I interact with is really good, but I have had...

Jun 2022
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Manager

Relationship

I am wondering where the company is going to go because IBM Watson Health is selling off their...

Jun 2022
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Manager

Service and Support

We often have to leave a message when we call for help from IBM Watson Health. The support staff...

Jun 2022
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Manager

Interfacing and Integration

It is hard to integrate things with Merge Hemo. We can get Merge Hemo to work with other reporting...

Jun 2022
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Director

Implementation and Training

We haven't received any ongoing training from the vendor. I would love to have more training on how...

Jun 2022
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Director

ROI / Cost (care and feeding)

The vendor charges us a lot. There is always a charge associated with every little upgrade or thing...

Jun 2022
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Manager

Technology

We would like to see more R&D put into Merge Hemo and Merge Cardio. Several of our clinicians would...

Jun 2022
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Director

Interfacing and Integration

Integration is the biggest thing that IBM Watson Health could improve. Some things don't cross over...

Jun 2022
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Director

Functionality and Upgrades

Merge Hemo is a very quick system that is easy to use and train people on. It has good drop-down...

Jun 2022
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Manager

Future Outlook

Merge Hemo is stable, and we know what we are going to get. I have worked with the Merge Healthcare...

Jun 2022
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Manager

Relationship

We have seen some positive changes in support, and some of the newer team members are getting more...

Jun 2022
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Manager

Functionality and Upgrades

Merge Hemo works in sync with Mergo Cardio. They function as two very different solutions but make...

Jun 2022
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Director

ROI / Cost (care and feeding)

IBM Watson Health does not charge us for every little thing because we have a service contract with...

Jun 2022
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Director

Technology

The only thing I would like to see changed with Merge Hemo is the end-tidal C02. We have had issues...

Jun 2022
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Director

Functionality and Upgrades

I like everything about Merge Hemo. I have done clinical consulting at other facilities that use...

Jun 2022
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Director

Relationship

The vendor’s support is solid, and we can go for weeks, months, or years without hearing of any...

May 2022
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Director

Functionality and Upgrades

There are a lot of upgrade issues, and those issues become a big hassle for the organization because...

May 2022
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Director

ROI / Cost (care and feeding)

The price we are paying for the vendor’s services is sometimes higher than we would like it to be.

May 2022
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Director

Interfacing and Integration

The product is working really well with our EMR. The product is meeting our needs for hemodynamics...

May 2022
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Director

Functionality and Upgrades

I believe the vendor is working toward innovating their hemodynamics functionality and making it...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

In general, I think the product is well liked, but when there are upgrades and when requirements...

Apr 2022
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Analyst/Coordinator

Relationship

We used to have a salesperson that constantly came on-site, did road maps, met with the executives,...

Apr 2022
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Manager

Functionality and Upgrades

We don't get a lot of complaints about Merge Hemo's ease of use. The solution does its job. I don't...

Apr 2022
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Manager

Relationship

IBM Watson Health's executive involvement has fallen off in the last couple of years. We don't get...

Apr 2022
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Manager

Interfacing and Integration

Merge Hemo integrates well with the cardio application for reporting. We are able to complete ACC...

Apr 2022
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Manager

Future Outlook

The billing side of Merge Hemo would be improved if we could see an audit trail of things that were...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We have to build the registry features in a certain way for things to flow from one interface to the...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I don't think we utilize Merge Hemo to the fullest of its capabilities. I would like the reports to...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

IBM Watson Health’s upgrades haven't been what I have wanted or done what I have thought they would...

Apr 2022
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Analyst/Coordinator

Service and Support

IBM Watson Health’s support people have always been there when I have called.

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We would like it if the product had the ability to view all of the images on our server. It would...

Mar 2022
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Analyst/Coordinator

Service and Support

Anyone I call at IBM Watson Health can answer my questions. I don't have to move up the food chain.

Mar 2022
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Manager

Relationship

The vendor does most things very well, but they have some areas that they could improve. Their...

Mar 2022
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Manager

Service and Support

The vendor has user-defined reports that are very helpful. I don't build a lot because the build...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

I really like Merge Hemo. It is color coordinated and very user friendly. It is easy for us to click...

Mar 2022
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Analyst/Coordinator

Relationship

When we escalate issues, we don't seem to reach the upper-level support people or management team as...

Mar 2022
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Director

Interfacing and Integration

Merge Hemo is a great product, and my users don’t complain about it. They compliment the flow and...

Mar 2022
||
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Director

Service and Support

The support for Merge Hemo is very good. The vendor has technicians available to us who understand...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

We have had Merge Hemo for some time, and our team is used to it, but they also appreciate the...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

I oversee the department, so I do not work with Merge Hemo directly, but I hear that it is easy to...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

Merge Hemo has not caused a lot of problems, and I don't hear a lot about it. I always say in my...

Feb 2022
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Manager

Implementation and Training

With our upgrades, it would be helpful if our project manager and some of the trainers had better...

Feb 2022
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Manager

ROI / Cost (care and feeding)

IBM Watson Health does not charge much outside of the standard support.

Dec 2021
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Manager

Functionality and Upgrades

The application itself is flawless. The HL7 interface is good, but it could be better. There are a...

Dec 2021
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Manager

Implementation and Training

We have a trainer for Merge Hemo that is awesome. The trainer knows the product inside and out.

Dec 2021
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VP/Other Executive

Functionality and Upgrades

We are going to evaluate things, but IBM Watson Health has a good product for hemo. The system has a...

Dec 2021
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VP/Other Executive

Relationship

Not all of IBM Watson Health’s resources are great, especially around project management. We have to...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

One of the things I don't like about IBM Watson Health is that they make us buy a service bucket of...

Dec 2021
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Manager

Functionality and Upgrades

There was a report being sent from this system to another, and after the upgrade, those systems no...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Merge Hemo's strength is probably its ease of use, which makes it easy to train end users on...

Nov 2021
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VP/Other Executive

Technology

Sometimes, Merge Hemo's technology falls behind and we have to upgrade it, but it isn't too bad. The...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

Merge Hemo is a pretty solid system. Our end users like it. It is decent.

Oct 2021
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VP/Other Executive

Interfacing and Integration

I would like to see more integration options for Merge Hemo. I have put some things in an...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

IBM Watson Health promised additional billing features, and those promises were not kept. We have...

Oct 2021
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Analyst/Coordinator

Relationship

We have been trying to implement interfaces for Merge Hemo, and IBM Watson Health has no plan or...

Oct 2021
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Analyst/Coordinator

Implementation and Training

I don’t know that there is a whole lot of training, but for the last major upgrade, IBM Watson...

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

I have very few issues with the application. When I do call, the vendor's support people are almost...

Oct 2021
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Director

Interfacing and Integration

The product has been very solid over the years. The thing with technology is that it is a...

Oct 2021
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Director

Technology

Merge Hemo is a great product. The only hang-up is that it has taken the vendor a long time to...

Oct 2021
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Director

Service and Support

The system is definitely always going to be part of our long-term plans. The system still has...

Oct 2021
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We are looking at other products because of our integration issues with Merge Hemo, but our EMR's...

Oct 2021
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Manager

Functionality and Upgrades

Merge Hemo is very solid and stable. We don't get a lot of complaints or have any issues. Our team...

Sep 2021
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Manager

Other Observations & Comments

While we really like Merge Hemo, some of our team members feel that it has been stagnant for some...

Sep 2021
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Manager

Other Observations & Comments

I am a bit surprised that we don't hear more about AI from IBM Watson Health. We feel like AI could...

Sep 2021
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Analyst/Coordinator

Service and Support

I hardly ever touch the product. It runs itself. From an administration side, we have done reboots...

Sep 2021
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Analyst/Coordinator

Implementation and Training

I haven't received any training from the vendor. That makes me angry.

Sep 2021
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Manager

Functionality and Upgrades

We are floundering right now because our system is so old, but we are upgrading. We are moving a few...

Sep 2021
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Manager

Implementation and Training

I like the vendor's training because we are doing it online. The training is very informative. It is...

Sep 2021
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