Teams (Non-US)
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Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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CIO

Functionality and Upgrades

We had Teams before, but it wasn't used very much. When the pandemic came, everyone jumped into...

Jun 2022
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CIO

Sales and Contracting

Because we have an enterprise Microsoft license, we are getting everything we need for Teams, such...

Jun 2022
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CIO

Functionality and Upgrades

The system is easy for physicians because most of them are familiar with it now. Sometimes the...

Nov 2021
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CIO

Interfacing and Integration

When providers use Teams, they don’t feel like they leave our other systems because Teams is...

Nov 2021
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CIO

Functionality and Upgrades

When we book an appointment, we send a text with details, instructions, and a link to the patient....

Nov 2021
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(0)
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Manager

Functionality and Upgrades

For teleconsultations, we are sending patients a link and calling them through Teams. The link is...

Nov 2021
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Manager

Functionality and Upgrades

I like Teams, and I am very comfortable with it. Teams is automatically updated so that we always...

Nov 2021
||
(0)
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Manager

Implementation and Training

In the beginning, we had some challenges with the doctors because they didn't know how to use Teams,...

Nov 2021
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Manager

Service and Support

Microsoft has not come to us with new technology. We are just using what has been provided. The...

Nov 2021
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(0)
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Manager

Functionality and Upgrades

There is nothing more that we need from Teams, so there is no need to interact with anyone at...

Nov 2021
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Director

Other Observations & Comments

Our use of the system was very high during the COVID-19 pandemic. Now that things are starting to...

Oct 2021
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Director

Technology

One of the major issues we have seen with the system is in prompting the solution to be downloaded...

Oct 2021
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Director

Functionality and Upgrades

When we use Teams to meet with patients, things always go smoothly during our conversations. There...

Sep 2021
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Director

Other Observations & Comments

As part of our workflow, a control person has both Teams and another platform open in front of them....

Sep 2021
||
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Director

Functionality and Upgrades

I haven't seen any effective or beautiful upgrades to Teams in the last two years.

Sep 2021
||
(0)
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Director

Implementation and Training

Microsoft doesn't usually give us training.

Sep 2021
||
(0)
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Director

Functionality and Upgrades

There are multiple things that Microsoft could do to improve. They could create an interface that is...

Sep 2021
||
(0)
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Director

Functionality and Upgrades

Teams sometimes blocks us from connecting with a person. It won't always allow people to get into...

Sep 2021
||
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Director

Functionality and Upgrades

We tried to do telehealth for our patients by using Teams. Due to the COVID-19 pandemic, all of our...

Sep 2021
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CIO

Interfacing and Integration

We have Teams integrated with our patient portal and EHR. Once a patient books an appointment, they...

Aug 2021
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(0)
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CIO

Service and Support

The vendor’s support is very excellent. We almost have no issues at all with Teams. Things have been...

Aug 2021
||
(0)
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CIO

Functionality and Upgrades

The platform is really amazing. We had something previously that was really terrible. It was very...

Aug 2021
||
(0)
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CIO

Other Observations & Comments

The integration would need to be worked on in order to show patient information on the screen and...

Aug 2021
||
(0)
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CIO

Functionality and Upgrades

In Teams, there is the chat functionality, the planner functionality, and then email itself. We are...

Aug 2021
||
(0)
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CIO

Functionality and Upgrades

We got the training. Teams is actually very straightforward and user friendly, and that is what is...

Aug 2021
||
(0)
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CIO

Sales and Contracting

We have been using Teams now for years, and nothing new has been added from an innovation perspective....

Aug 2021
||
(0)
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CIO

Service and Support

We never have to go to the executive level; everything is provided through normal support. But if we...

Aug 2021
||
(0)
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CIO

Functionality and Upgrades

We are having a challenge with the cloud saving all the data and all the meetings. We are very...

Aug 2021
||
(0)
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CIO

Service and Support

We faced a big issue with licensing where we had difficulty obtaining new licenses. We tried to...

Aug 2021
||
(0)
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CIO

Functionality and Upgrades

The product usually meets our needs. We are using Teams for suspected COVID-19 patients or employees...

Aug 2021
||
(0)
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CIO

Functionality and Upgrades

The integration is done by our other vendor, and it is pretty stable. We don't face any problems...

Aug 2021
||
(0)
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CIO

Implementation and Training

The only problem that we faced was training the technicians on how to use the software. We didn't...

Aug 2021
||
(0)
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CIO

Win/Loss - Why they were selected (by current clients)

We selected Teams because it is the only tool compatible with our other vendor. I need something...

Aug 2021
||
(0)
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CIO

Functionality and Upgrades

One idea for what Microsoft can work on is for the patients to be able to initiate an appointment or...

Aug 2021
||
(0)
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