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MModal CDI Collaborate Commentary
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

Product, Value

MModal CDI Collaborate has improved our productivity. It helps with our capture of opportunities. It...

Mar 2024
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Analyst/Coordinator

Relationship

3M is very responsive and does frequent updates. Whenever we have a suggestion, we submit it, and it...

Mar 2024
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Manager

Relationship

I want 3M to know that we are really satisfied with MModal CDI Collaborate, but the support is still...

Mar 2024
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(0)
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Manager

Relationship, Value

I would definitely recommend MModal CDI Collaborate. We have gotten a lot for our money. It is a...

Mar 2024
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Manager

Relationship

We are concurrently very happy with the product and very frustrated with the vendor's support. When...

Mar 2024
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Manager

Product

The product is not prioritized for coding. We use it just as a query tool. We can use Jaspersoft...

Jan 2024
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Manager

Relationship

Our representative with 3M is awesome to work with, and they definitely don't overpromise; they...

Jan 2024
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Manager

Relationship, Operations

When we have had updates, the vendor has been really great at communication, and nothing has broken...

Jan 2024
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Manager

Loyalty

The tool is geared toward CDI, so the reports and everything are meant for CDI. Once we get a...

Jan 2024
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Manager

Product

3M's system is kind of a Band-Aid for a really antiquated system. If there weren't any other tools...

Jan 2024
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Director

Product

When it comes to MModal CDI Collaborate, the data is bad. We are highly reliant on 3M for any data....

Jan 2024
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Director

Relationship, Product

3M sends out PDFs of everything, but I don't read them. There is someone on our team who reads them....

Jan 2024
||
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Analyst/Coordinator

Loyalty

I would buy MModal CDI Collaborate again. It is quite a friendly and helpful product. MModal CDI...

Dec 2023
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Analyst/Coordinator

Relationship, Product

I haven’t faced any problems with MModal CDI Collaborate until very recently. It is running quite slowly....

Dec 2023
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Analyst/Coordinator

Relationship

3M quickly addresses anything we need. 3M’s executive involvement is very effective. The vendor has...

Dec 2023
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Analyst/Coordinator

Product, Value

MModal CDI Collaborate is outstanding with both its reports and its productivity. It gives us...

Nov 2023
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Analyst/Coordinator

Product

Our physicians are busy. Some of them see the system's queries as a task they have to do, but others...

Nov 2023
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Analyst/Coordinator

Relationship

We have a person from 3M assigned to us, and that person is exceptional. They check in with us...

Nov 2023
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Analyst/Coordinator

Operations

3M didn't come on-site for our implementation, and that caused some challenges. We had to do our...

Nov 2023
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Analyst/Coordinator

Operations

I am not a technical person, but I have done my job for a long time, and my experience with learning...

Nov 2023
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(0)
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Analyst/Coordinator

Culture, Relationship

With 3M, someone will come on-site and work with us. That is covered by the price of the system, so...

Nov 2023
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Director

Product

I like that the CDI individual can see what the coder has done and generated and that the two people...

Nov 2023
||
(0)
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Director

Relationship, Operations

3M has weekly communication and follow-up, so I appreciate that they are genuinely trying to make...

Nov 2023
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Analyst/Coordinator

Product

The vendor has a lot of flexibility in creating predefined lists for us that the clinical...

Nov 2023
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Analyst/Coordinator

Culture, Value

I don’t hear about us getting invoiced for a bunch of stuff from 3M. There is a big up front cost,...

Nov 2023
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(0)
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Director

Loyalty, Relationship

We supplied a lot of our data to 3M as well as our CDI processes and thoughts on how they could make...

May 2023
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(0)
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Director

Product

When we went live, 3M wasn't able to provide us with the reporting for the CMI, and they weren't...

May 2023
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(0)
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Director

Product

Outside of some limited reporting capability, the solution itself was everything that we were sold....

May 2023
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Director

Relationship, Product

3M does frequent upgrades, and they are constantly upgrading their processor, which is very helpful....

May 2023
||
(0)
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Director

Relationship

The customer support is excellent. Our liaison that we work with to make improvements is excellent...

May 2023
||
(0)
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Director

Operations

There are not enough ongoing trainings. We would like training on impact reviews and the process for...

May 2023
||
(0)
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Director

Product

We like the fact that the product can read and identify medical records while using NLP...

May 2023
||
(0)
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Director

Relationship

Our contacts at 3M have solved our problems and have involved anybody they have needed to involve....

May 2023
||
(0)
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VP/Other Executive

Product

The system has a certain reporting tool where we can look at quarterly, monthly, and yearly reports....

May 2023
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VP/Other Executive

Loyalty, Relationship

We have much stronger communication and training from 3M than we do from other vendors. 3M allows us...

May 2023
||
(0)
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VP/Other Executive

Culture, Relationship

Before MModal was 3M, we thought the sky was the limit. As MModal started growing their program,...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Overall, 3M is very responsive. We have routine meetings with 3M to discuss issues and collaborate....

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

We have had some talks of making improvements and overcoming some hurdles with our EMR, and once we...

May 2023
||
(0)
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Analyst/Coordinator

Product

The product needs better reporting. The data is there, but the reporting mechanisms to get the data...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We have relatively few problems with the vendor’s updates. We test things before the updates go in....

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We are working on a program to try and get queries delivered to physician cell phones. That is...

May 2023
||
(0)
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Analyst/Coordinator

Product, Value

The product has been helpful to us because we can increase our footprint without having to increase...

May 2023
||
(0)
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Analyst/Coordinator

Operations

The implementation went really smoothly. We didn't have any major issues. We had a couple of IT...

Apr 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product, Value

I like that MModal CDI Collaborate is fast and easy. With our previous worksheet, our codes did not...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

When we do follow-up reviews in the product, whether we do a review or go into the records, that...

Apr 2023
||
(0)
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Manager

Product, Product

The artificial intelligence seems to be very sophisticated and able to identify opportunities.

Apr 2023
||
(0)
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Manager

Product, Product

There could be better integration with our billing software.

Apr 2023
||
(0)
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Manager

Relationship, Relationship

I really enjoy working with some of the contacts the vendor brings in.

Apr 2023
||
(0)
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Article
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Disruption in the Clinical Documentation Improvement Market
28 April 21    |   Mac Boyter
Time will tell how the resurgence of other vendors in the market will affect the old guard. The Clinical Documentation Improvement 2021 report dives into all the recent developments.



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