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KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

The firm has a good reputation. They have been incredibly consistent in terms of getting charges out...

May 2021
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Manager

For the most part, the firm is good about communicating when they foresee a problem. There was an...

May 2021
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Manager

The firm's reports are easy to read and understand. I have no problem with the reports. The ones I...

May 2021
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Manager

The firm has done some extra things for us without charging us, and they certainly could have...

May 2021
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Manager

I rate our strength of partnership high. I feel that the firm is pretty solid with us, and I hope...

May 2021
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Director

There are issues with the daily billing. Sometimes we won’t get answers back from Medical...

Apr 2021
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Director

I appreciate Medical Specialties Managers’ website. I am able to go in and find out the information...

Apr 2021
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Director

We have a fairly new relationship with Medical Specialties Managers. We haven't had a huge amount of...

Apr 2021
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Director

Medical Specialties Managers could do better with more proactive approaches. We are getting a lot of...

Apr 2021
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Director

Some of Medical Specialties Managers' more senior staff members definitely know what is going on,...

Apr 2021
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Director

Medical Specialties Managers' senior management is very good at the strategic side of things. They...

Apr 2021
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VP/Other Executive

Medical Specialties Managers has great customer service. They are always willing to improve and make...

Apr 2021
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VP/Other Executive

Medical Specialties Managers has always been open to addressing any criticism, area of improvement,...

Apr 2021
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VP/Other Executive

When it comes to reporting, it sometimes takes a little bit longer than I would prefer. I will...

Apr 2021
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VP/Other Executive

Medical Specialties Managers believes in our mission. I have very open communication with them, and...

Apr 2021
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(0)
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VP/Other Executive

There is a big percentage of our claims that are very clean claims. We bill and we get paid. There...

Apr 2021
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Manager

We pay Medical Specialties Managers a flat fee that we have agreed to, and they have been honoring...

Apr 2021
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(0)
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Manager

We want more out of our relationship. We were doing in-house billing. We didn’t know if we were...

Apr 2021
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Physician

The person that we have usually interacted with is really good. They are extremely knowledgeable and...

Apr 2021
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(0)
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Physician

Medical Specialties Managers is special. I like their professionalism in each department; they...

Apr 2021
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Physician

The only concern that I have about Medical Specialties Managers is that they have grown quite a bit....

Apr 2021
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Manager

I wouldn't buy Medical Specialties Managers' services again. When we started using the system, they...

Apr 2021
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(0)
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Physician

Medical Specialties Managers has been great with what I ask them to do. I am very happy with the...

Apr 2021
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(0)
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Physician

I request meetings with Medical Specialties Managers, and they meet with me to go over the stats,...

Apr 2021
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Physician

Sometimes we have to nudge Medical Specialties Managers a little, but when something is done, it is...

Apr 2021
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Physician

I haven’t had any bad moments with the firm. I want convenience; I want to set it and forget it. The...

Apr 2021
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Physician

When onboarding with the firm, it is kind of a pain because they want a copy of our diploma, our...

Apr 2021
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(0)
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Physician

In terms of our interaction, I really like the firm because they are very professional and...

Apr 2021
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(0)
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Physician

We researched some other firms, and I like Medical Specialties Managers, but they were expensive....

Apr 2021
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(0)
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Physician

The firm charges a higher rate than others. Maybe there were hidden fees with the other firms, but...

Apr 2021
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(0)
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CEO/President

It is nice to have some professional management and to have everything running smoothly that we used...

Apr 2021
||
(0)
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CEO/President

The firm's fee is pretty much all inclusive. The only things that we get charged for are certain...

Apr 2021
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(0)
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CEO/President

There are a few areas where Medical Specialties Managers could communicate a little bit better...

Apr 2021
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(0)
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Manager

We are happy with Medical Specialties Managers' services. They do all the charge capture and the...

Apr 2021
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(0)
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Manager

Our vendor executive has been amazing. This person is excellent and responsive. They get things done...

Apr 2021
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(0)
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Manager

We pay too much for Medical Specialties Managers' services. They are just expensive. We receive...

Apr 2021
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(0)
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CEO/President

We selected Medical Specialties Managers based on personal recommendations from colleagues at other...

Apr 2021
||
(0)
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Physician

We do our billing separate from the hospital's billing. We became dissatisfied with our previous...

Apr 2021
||
(0)
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Physician

We aren't interested in switching again. The only reason that we would switch is if Medical...

Apr 2021
||
(0)
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Physician

Medical Specialties Managers hasn't charged me any extra for anything; they have only charged me for...

Apr 2021
||
(0)
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Physician

In general, Medical Specialties Managers has exceeded our expectations but not entirely in all...

Apr 2021
||
(0)
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Physician

To bring strategy ability, the firm would have to be giving me billing suggestions from time to time...

Apr 2021
||
(0)
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Physician

When I looked into the reports that are available to me, I found that there were a lot of denied...

Apr 2021
||
(0)
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Physician

I don't think that the president of Medical Specialties Managers gets involved, but the firm has an...

Apr 2021
||
(0)
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CEO/President

We have found Medical Specialties Managers to be reliable and responsive. Their performance is...

Apr 2021
||
(0)
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CEO/President

One issue we would like to improve with Medical Specialties Managers is having confidence that our...

Apr 2021
||
(0)
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CEO/President

The areas where Medical Specialties Managers’ service could improve are not necessarily their fault...

Apr 2021
||
(0)
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CEO/President

In our contract with Medical Specialties Managers, we pay a certain amount based on what we receive,...

Apr 2021
||
(0)
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CEO/President

I would buy Medical Specialties Managers’ services again. They have consistently exceeded my...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

When the subject of strategy comes up, Medical Specialties Managers could have some idea of some of...

Apr 2021
||
(0)
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Physician

I have had very poor experiences in the past with other billers, so my expectations might not be the...

Apr 2021
||
(0)
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Physician

The staff is great. They are very responsive. They answer and address problems quickly. Everything...

Apr 2021
||
(0)
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Physician

I just don't want issues, and there haven't been any with Medical Specialties Managers. Everything...

Apr 2021
||
(0)
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