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SOUL MV (Non-US) (Mostly Brazil)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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Director

Our process with SOUL MV is relatively mature. There are some things that need to mature, but the...

Oct 2021
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Director

The EMR is very intuitive. SOUL MV's quality is really good, and the system works just fine. It...

Oct 2021
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(0)
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Director

We are a relatively new client, and we received a version of the software that MV discontinued. A...

Oct 2021
||
(0)
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Director

The implementation was really exhausting for us in the sense that many tables didn't get migrated....

Oct 2021
||
(0)
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Director

We still don't have full integration, but the integration we have today works. I don't know whether...

Oct 2021
||
(0)
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Director

MV's support leaves a little to be desired. MV has gotten better in the last few months, but we have...

Oct 2021
||
(0)
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Director

SOUL MV's cost-effectiveness is relative. We pay MV a lot of money. Their software is good, but some...

Oct 2021
||
(0)
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Director

The EMR drives tangible outcomes well. There is always some improvement that can be made, but our...

Oct 2021
||
(0)
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Director

I would certainly recommend SOUL MV but with some reservations. MV is quite innovative in some ways,...

Oct 2021
||
(0)
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Director

The hospitals in our city ended up choosing SOUL MV when they found out we had gone with it. SOUL MV...

Oct 2021
||
(0)
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CIO

We always have issues with the upgrades to the new versions. We are afraid of upgrading.

Oct 2021
||
(0)
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CIO

The training wasn't worth much, and there were always difficulties. The vendor made the trainings...

Oct 2021
||
(0)
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CIO

MV is focused on results, so they have tools like a command center and an automation tool, which is...

Oct 2021
||
(0)
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CIO

The good thing with the EMR is that I don't have any problems with it. However, if I did, I would...

Oct 2021
||
(0)
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CIO

The cost of the whole package when I purchased it was fine, but the costs for upgrades are very...

Oct 2021
||
(0)
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CIO

Our analysts say that MV can take us to the moon but doesn't know how to bring us back. MV doesn't...

Oct 2021
||
(0)
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CIO

The EMR is very easy and simple to use. The solution is stable. It doesn't give us any issues....

Oct 2021
||
(0)
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CIO

I have a great relationship with MV's leadership, and that is very important to me and helps me a...

Oct 2021
||
(0)
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CEO/President

I want to highlight the success of our migration with MV. The vendor simplified cultural...

Mar 2021
||
(0)
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CEO/President

If MV wants to have an appropriate transition for their EMRs to move from an old model to SOUL MV,...

Mar 2021
||
(0)
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CEO/President

SOUL MV is a very cost-effective product. It delivers a lot. We have put a lot of small systems into...

Mar 2021
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CEO/President

I don't know what MVs budget is now, but they have everything that they need to be a great global...

Mar 2021
||
(0)
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CEO/President

MV is still very attached to their founder's way of doing things. That creates some concerns for us...

Mar 2021
||
(0)
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CIO

Our relationship with MV is similar to a couple; we sometimes have some fights, but we have a very...

Jan 2021
||
(0)
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CIO

SOUL MV is a very complete product and meets our needs very well. We are testing the HTML5 version,...

Jan 2021
||
(0)
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CIO

A problem with MV is the lack of integration with APIs. For any integration with a satellite system,...

Jan 2021
||
(0)
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CIO

We have a lot of EMR quality assurance issues. When the vendor sends an update, it is buggy and...

Jan 2021
||
(0)
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CIO

We see a difference by working very close to MV. We have a good relationship with them, but the...

Jan 2021
||
(0)
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CIO

We are still trying to execute the strategic piece of the product, and our big challenge for the...

Jan 2021
||
(0)
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CIO

MV's quality control is very bad. Their management of support is absolutely inappropriate for the...

Jan 2021
||
(0)
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CIO

MV is currently in a deep crisis. The contacts that we had to support us resigned, and when we reach...

Jan 2021
||
(0)
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CIO

We are still living in an abnormal state because of COVID-19. We were not able to do all the...

Jan 2021
||
(0)
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CIO

Things with MV are very complicated. We have had very little response from their support teams. We...

Jan 2021
||
(0)
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CIO

When we escalate things, we get answers from MV, but they are always one of those heroic answers....

Jan 2021
||
(0)
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CIO

MV has a good technical product, but in terms of service, support, and evolution, it falls short....

Dec 2020
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(0)
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CIO

The tool as a whole is not prepared for the new treatment models. When a patient comes in and needs...

Dec 2020
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(0)
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CIO

We were disappointed by the departure of Ubirajara Oliveira, a key executive at MV. Also, there was...

Dec 2020
||
(0)
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