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MV's executives only get involved with major issues. That is awful for us. I had to involve the...
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MV started a customer success program, and we had a meeting with the customer success people....
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MV is declining as a specialist in specific areas, so we are always looking for alternative...
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I have several difficulties integrating SOUL MV with other systems, including MV's integration...
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Today, I wouldn't recommend MV to anyone.
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I have been having a problem with SOUL MV for several weeks. One doctor involved with the issue said...
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MV can sell us a dream, and then the reality will be totally different.
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Our doctors use different systems in other hospitals, but they praise the usability of SOUL MV a...
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Our experience with the way MV delivers new technology has been very bad. MV sticks to the new...
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MV still doesn't understand their position in healthcare. They are responsible for maintaining...
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Everyone wanted SOUL MV to work because it would have helped us with the pandemic, but...
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The financial part of SOUL MV needs improvement, particularly with the billing features. During the...
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We aren’t satisfied with some aspects of SOUL MV. We have opened many service tickets already for...
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I like the customization in SOUL MV, especially around clinical documentation.
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We did not have one specific consultant for the implementation. There were different people with...
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I think that we need to upgrade SOUL MV. We had some issues with it after Adobe Flash Player was...
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There are costs to the customizations that we want to make in the product. Those costs are too high...
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SOUL MV is very intuitive. It allows us to separate the profiles for outpatient care, inpatient...
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During the pandemic, the vendor made many improvements to the product's digital certifications for...
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We always expect the vendor's service to be better in the future. MV has had a difficult time...
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When we submit technical support tickets to the vendor's support team, those tickets are usually...
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MV makes it difficult to implement a lot of solutions. They will say that they have some...
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One positive is that the access we have to talk with the vendor's executives is great. When an issue...
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We were an early user of SOUL MV, and at first, we suffered quite a lot, and it was clear that we...
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Our contract with MV is not cheap and could be better. We want to update to a new version; however,...
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The vendor's support is reasonably good when there is a technical issue or bug. When a known problem...
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When there is a problem that doesn't happen to other customers and isn't known, it is quite...
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The Flash plug-in with Internet Explorer was discontinued. The vendor then developed an MV browser,...
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Integration is a big problem. We suffer a lot from integration because so many things are linked and...
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With the training, the vendor stayed here a long time, and the deployment was great.
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We like the ease of use to store and access information in the system. There is a lot to improve,...
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I really like SOUL MV. It is as good as the vendor promised that it would be. It has great...
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MV has an extra cost for everything. That is the most critical point that they could improve....
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There are a lot of requests that MV can’t deliver on time. The technical support has the same...
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There is no interoperability outside of the system. MV doesn’t support that at all, and they have no...
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The product that was sold to us was not delivered as promised. MV didn’t keep the promises they made...
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We have a really great relationship with MV. I would say that our relationship is perfect. We have...
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The solution can centralize all of a client's information in a very clear way. It also integrates...
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MV has created a lot of systems that connect to SOUL MV. One example is Medic MV. Medic MV is an app...
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MV is having a serious problem with being short staffed. They have lost a lot of developers in the...
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Our process with SOUL MV is relatively mature. There are some things that need to mature, but the...
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The EMR is very intuitive. SOUL MV's quality is really good, and the system works just fine. It...
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We are a relatively new client, and we received a version of the software that MV discontinued. A...
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The implementation was really exhausting for us in the sense that many tables didn't get migrated....
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We still don't have full integration, but the integration we have today works. I don't know whether...
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MV's support leaves a little to be desired. MV has gotten better in the last few months, but we have...
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SOUL MV's cost-effectiveness is relative. We pay MV a lot of money. Their software is good, but some...
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The EMR drives tangible outcomes well. There is always some improvement that can be made, but our...
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I would certainly recommend SOUL MV but with some reservations. MV is quite innovative in some ways,...
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The hospitals in our city ended up choosing SOUL MV when they found out we had gone with it. SOUL MV...
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We always have issues with the upgrades to the new versions. We are afraid of upgrading.
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The training wasn't worth much, and there were always difficulties. The vendor made the trainings...
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MV is focused on results, so they have tools like a command center and an automation tool, which is...
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The good thing with the EMR is that I don't have any problems with it. However, if I did, I would...
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The cost of the whole package when I purchased it was fine, but the costs for upgrades are very...
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Our analysts say that MV can take us to the moon but doesn't know how to bring us back. MV doesn't...
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The EMR is very easy and simple to use. The solution is stable. It doesn't give us any issues....
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I have a great relationship with MV's leadership, and that is very important to me and helps me a...
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