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SOUL MV (Non-US) (Mostly Brazil) Comments
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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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CEO/President

I want to highlight the success of our migration with MV. The vendor simplified cultural...

Mar 2021
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CEO/President

If MV wants to have an appropriate transition for their EMRs to move from an old model to SOUL MV,...

Mar 2021
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CEO/President

SOUL MV is a very cost-effective product. It delivers a lot. We have put a lot of small systems into...

Mar 2021
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CEO/President

I don't know what MVs budget is now, but they have everything that they need to be a great global...

Mar 2021
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CEO/President

MV is still very attached to their founder's way of doing things. That creates some concerns for us...

Mar 2021
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CIO

Our relationship with MV is similar to a couple; we sometimes have some fights, but we have a very...

Jan 2021
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CIO

SOUL MV is a very complete product and meets our needs very well. We are testing the HTML5 version,...

Jan 2021
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CIO

A problem with MV is the lack of integration with APIs. For any integration with a satellite system,...

Jan 2021
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CIO

We have a lot of EMR quality assurance issues. When the vendor sends an update, it is buggy and...

Jan 2021
(0)
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CIO

We see a difference by working very close to MV. We have a good relationship with them, but the...

Jan 2021
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CIO

We are still trying to execute the strategic piece of the product, and our big challenge for the...

Jan 2021
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CIO

MV's quality control is very bad. Their management of support is absolutely inappropriate for the...

Jan 2021
(0)
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CIO

MV is currently in a deep crisis. The contacts that we had to support us resigned, and when we reach...

Jan 2021
(0)
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CIO

We are still living in an abnormal state because of COVID-19. We were not able to do all the...

Jan 2021
(0)
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CIO

Things with MV are very complicated. We have had very little response from their support teams. We...

Jan 2021
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CIO

When we escalate things, we get answers from MV, but they are always one of those heroic answers....

Jan 2021
(0)
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CIO

MV has a good technical product, but in terms of service, support, and evolution, it falls short....

Dec 2020
(0)
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CIO

The tool as a whole is not prepared for the new treatment models. When a patient comes in and needs...

Dec 2020
(0)
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CIO

We were disappointed by the departure of Ubirajara Oliveira, a key executive at MV. Also, there was...

Dec 2020
(0)
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CIO

MV is very good, and our partnership is very good. I like MV a lot, but we are having to escalate...

Sep 2020
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CIO

MV doesn't have a lot of surprises, but the product also isn't very cheap. A negative thing about MV...

Sep 2020
(0)
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CIO

MV could be a little better. They have some support issues. The quality of the support got worse....

Sep 2020
(0)
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CIO

I want to use the newest version of SOUL MV, but I can’t always update. We did the migration to SOUL...

Sep 2020
(0)
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CIO

We told MV that they have to give us everything we need to change versions before a certain date and...

Sep 2020
(0)
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CIO

We get our money's worth with MV. That might be because we are a bit of a showcase for them. Our...

Sep 2020
(0)
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CIO

Our satisfaction will stay the same. MV will improve a lot with all the innovations the vendor has....

Sep 2020
(0)
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CIO

We have good access to MV’s executives. We are trying to take advantage of that. One executive is...

Sep 2020
(0)
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CIO

With MV, I have everything that I need. MV could give us more innovation, so I still want to do more...

Sep 2020
(0)
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Manager

The company’s executive involvement is complicated. As far as our friendship goes, I have more...

Sep 2020
(0)
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Manager

We saw a change in behavior. I have never had problems with support, but I have had problems with...

Sep 2020
(0)
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Manager

I like the flexibility to customize the system into something more assertive. I can interfere in the...

Sep 2020
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Director

We have been partners with MV for a very long time, and we have no intention to move away from the...

Aug 2020
(0)
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Director

If I don't see a lot of initiative from MV, our satisfaction won't go up. The doctors complain that...

Aug 2020
(0)
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VP/Other Executive

I beat up MV a lot. They are just like a trickster, and that is not just my perception; that is the...

Aug 2020
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VP/Other Executive

There are some registry tasks that I have to do in SOUL MV that are completely different from what I...

Aug 2020
(0)
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VP/Other Executive

We had a positive experience with the MV implementation. Our team did the actual implementation, but...

Aug 2020
(0)
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VP/Other Executive

The main thing MV could work on is the support they give their clients. They are really lacking in...

Aug 2020
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Director

We haven’t had an implementation with MV lately. We aren’t doing large upgrades or releases with...

Jul 2020
(0)
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Director

The doctors like MV's software because it is easy to use. I am questioning the value because I...

Jul 2020
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Director

MV is helping us as much as possible through COVID-19. The vendor’s support hasn’t gotten any worse;...

Jul 2020
(0)
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Director

Our relationship with the vendor has gotten a little worse. The quality of the vendor’s support has...

Jul 2020
(0)
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Director

MV could improve the system’s functionality. Also, everything is monetized. I hope our satisfaction...

Jul 2020
(0)
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CIO

The system is very customizable by the client. We can manipulate and adapt the EMR to our needs...

Jul 2020
(0)
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CIO

We receive very good support from MV. We deal directly with them, and their team is really quick to...

Jul 2020
(0)
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CIO

The amplitude of the system is a big advantage for us. It covers most of the needs of a hospital,...

Jul 2020
(0)
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CIO

I recommend MV to other hospitals as well. I am trying to convince another hospital in our region to...

Jul 2020
(0)
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CIO

The usability for the EMR is good, and it is easy to learn the system. The administrative side of...

Jul 2020
(0)
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CIO

I like the ease of use of the EMR's various abilities. I also like the flexibility as far as...

Jul 2020
(0)
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CIO

For COVID-19, MV provided some electronic documents and made modifications within the EMR. I see...

Jul 2020
(0)
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CIO

We have a good relationship with MV. We have contacts there, and they make themselves available to...

Jul 2020
(0)
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CIO

The implementation process was challenging due to the language barrier. We had to rethink our...

Jun 2020
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CIO

The climatization or localization of the system has been a problem. The vendor is based out of...

Jun 2020
(0)
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CIO

The system has great features. It is rich in functionality, but when we need a change to be made,...

Jun 2020
(0)
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CIO

The overall relationship between MV and our organization has been good. However, we have had some...

Jun 2020
(0)
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CIO

Implementing an EMR at a hospital is a very complex and sensible matter, specifically in Latin...

Jun 2020
(0)
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CIO

In my opinion, there aren’t bad EMR systems, but there are bad vendors. If a vendor genuinely...

Jun 2020
(0)
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CIO

MV worked with us to help combat the COVID-19 outbreak. They implemented a module to help with the...

Jun 2020
(0)
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CIO

My biggest recommendation for MV is to penetrate other Latin American markets outside of Brazil and...

Jun 2020
(0)
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CIO

The vendor didn’t have a good understanding of our billing process and revenue cycle, so those parts...

Jun 2020
(0)
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CIO

The technical support is very slow because the consultants open a ticket and send it to the vendor...

Jun 2020
(0)
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CIO

MV always keeps their promises to us. Normally there aren't any additional charges. Whenever we...

Jun 2020
(0)
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CIO

All of our data for our business is in the product. It is a truly integrated system, and that makes...

Jun 2020
(0)
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CIO

We don't have a lot of options in Brazil. There are basically two big vendors here. The others sell...

Jun 2020
(0)
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CIO

The MV system is excellent. We can't complain because the vendor delivers, and we are able to use...

Jun 2020
(0)
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CIO

The integration was well delivered. I would give it a perfect score. Now that we have created...

Jun 2020
(0)
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CIO

We have noticed that the quality control people haven't caught a few inconsistencies in version...

Jun 2020
(0)
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