SOUL MV (Non-US) (Mostly Brazil)
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Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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CIO

Interfacing and Integration

SOUL MV is not customizable when it comes to integration. MV has a very standard product, and when...

Nov 2022
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CIO

Relationship

MV is a good partner, and I really like them. I have access to the MV executives. MV has a good...

Nov 2022
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CEO/President

Relationship

I have a great relationship with the MV management team. They are very supportive and helpful.

Oct 2022
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CEO/President

Other Observations & Comments

It would be really helpful for me and my team to have periodic meetings with other users.

Oct 2022
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Manager

Functionality and Upgrades

One of the features we like most is the editor for electronic documents.

Sep 2022
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Manager

Service and Support

MV needs to improve their technical support. MV must provide adequate support for the tool. Today,...

Sep 2022
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CIO

Relationship

Despite some of the challenges we have had, giving access to the MV executives is one of the...

Sep 2022
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CIO

Functionality and Upgrades

SOUL MV is a pretty stable product. We don't experience much downtime, but that is always an area we...

Sep 2022
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CIO

Technology

MV is not very focused on improvement, so I hope we get more vendors in our country so that there is...

Aug 2022
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CIO

ROI / Cost (care and feeding)

As far as regulations for data protection go, we don't have the option to eliminate some data. We...

Aug 2022
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CIO

Sales and Contracting

We have to have a lot of discussions with MV and make new deals because there is sometimes no...

Aug 2022
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CIO

Technology

When MV upgraded, they just migrated the codes for HTML. They kept the same problems that they had...

Aug 2022
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Director

Functionality and Upgrades

The vendor should provide us with a plan for how to evolve their technology and processes. By not...

Jul 2022
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Director

Relationship

We interact with people we already know from the vendor, but if it weren’t for that, there would be...

Jul 2022
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Director

Future Outlook

We are doing a project that should improve the tools we use.

Jul 2022
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Director

ROI / Cost (care and feeding)

MV has started to charge us more frequently.

Jun 2022
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Director

Implementation and Training

MV’s methodology of implementation is weak because they don’t evaluate the special needs of each...

Jun 2022
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Director

Service and Support

The product is very good, and it works very well, but what needs to be improved a lot is the...

Jun 2022
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Director

Service and Support

The vendor needs to improve their support for service calls. They also need to test versions more to...

Jun 2022
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VP/Other Executive

Relationship

MV's executives only get involved with major issues. That is awful for us. I had to involve the...

Jan 2022
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VP/Other Executive

Service and Support

MV started a customer success program, and we had a meeting with the customer success people....

Jan 2022
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VP/Other Executive

Other Observations & Comments

MV is declining as a specialist in specific areas, so we are always looking for alternative...

Jan 2022
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VP/Other Executive

Interfacing and Integration

I have several difficulties integrating SOUL MV with other systems, including MV's integration...

Jan 2022
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VP/Other Executive

Lessons Learned

Today, I wouldn't recommend MV to anyone.

Jan 2022
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VP/Other Executive

Relationship

I have been having a problem with SOUL MV for several weeks. One doctor involved with the issue said...

Jan 2022
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VP/Other Executive

Relationship

MV can sell us a dream, and then the reality will be totally different.

Jan 2022
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VP/Other Executive

Functionality and Upgrades

Our doctors use different systems in other hospitals, but they praise the usability of SOUL MV a...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Our experience with the way MV delivers new technology has been very bad. MV sticks to the new...

Jan 2022
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VP/Other Executive

Other Observations & Comments

MV still doesn't understand their position in healthcare. They are responsible for maintaining...

Jan 2022
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VP/Other Executive

Other Observations & Comments

Everyone wanted SOUL MV to work because it would have helped us with the pandemic, but...

Jan 2022
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