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SOUL MV (Non-US) (Mostly Brazil)
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Everton Santos
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User Commentary

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Director

Our process with SOUL MV is relatively mature. There are some things that need to mature, but the...

Oct 2021
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Director

The EMR is very intuitive. SOUL MV's quality is really good, and the system works just fine. It...

Oct 2021
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Director

We are a relatively new client, and we received a version of the software that MV discontinued. A...

Oct 2021
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(0)
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Director

The implementation was really exhausting for us in the sense that many tables didn't get migrated....

Oct 2021
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(0)
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Director

We still don't have full integration, but the integration we have today works. I don't know whether...

Oct 2021
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(0)
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Director

MV's support leaves a little to be desired. MV has gotten better in the last few months, but we have...

Oct 2021
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Director

SOUL MV's cost-effectiveness is relative. We pay MV a lot of money. Their software is good, but some...

Oct 2021
||
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Director

The EMR drives tangible outcomes well. There is always some improvement that can be made, but our...

Oct 2021
||
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Director

I would certainly recommend SOUL MV but with some reservations. MV is quite innovative in some ways,...

Oct 2021
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Director

The hospitals in our city ended up choosing SOUL MV when they found out we had gone with it. SOUL MV...

Oct 2021
||
(0)
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CIO

We always have issues with the upgrades to the new versions. We are afraid of upgrading.

Oct 2021
||
(0)
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CIO

The training wasn't worth much, and there were always difficulties. The vendor made the trainings...

Oct 2021
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CIO

MV is focused on results, so they have tools like a command center and an automation tool, which is...

Oct 2021
||
(0)
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CIO

The good thing with the EMR is that I don't have any problems with it. However, if I did, I would...

Oct 2021
||
(0)
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CIO

The cost of the whole package when I purchased it was fine, but the costs for upgrades are very...

Oct 2021
||
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CIO

Our analysts say that MV can take us to the moon but doesn't know how to bring us back. MV doesn't...

Oct 2021
||
(0)
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CIO

The EMR is very easy and simple to use. The solution is stable. It doesn't give us any issues....

Oct 2021
||
(0)
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CIO

I have a great relationship with MV's leadership, and that is very important to me and helps me a...

Oct 2021
||
(0)
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CEO/President

I want to highlight the success of our migration with MV. The vendor simplified cultural...

Mar 2021
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CEO/President

If MV wants to have an appropriate transition for their EMRs to move from an old model to SOUL MV,...

Mar 2021
||
(0)
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CEO/President

SOUL MV is a very cost-effective product. It delivers a lot. We have put a lot of small systems into...

Mar 2021
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CEO/President

I don't know what MVs budget is now, but they have everything that they need to be a great global...

Mar 2021
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CEO/President

MV is still very attached to their founder's way of doing things. That creates some concerns for us...

Mar 2021
||
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CIO

Our relationship with MV is similar to a couple; we sometimes have some fights, but we have a very...

Jan 2021
||
(0)
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CIO

SOUL MV is a very complete product and meets our needs very well. We are testing the HTML5 version,...

Jan 2021
||
(0)
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CIO

A problem with MV is the lack of integration with APIs. For any integration with a satellite system,...

Jan 2021
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(0)
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CIO

We have a lot of EMR quality assurance issues. When the vendor sends an update, it is buggy and...

Jan 2021
||
(0)
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CIO

We see a difference by working very close to MV. We have a good relationship with them, but the...

Jan 2021
||
(0)
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CIO

We are still trying to execute the strategic piece of the product, and our big challenge for the...

Jan 2021
||
(0)
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CIO

MV's quality control is very bad. Their management of support is absolutely inappropriate for the...

Jan 2021
||
(0)
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CIO

MV is currently in a deep crisis. The contacts that we had to support us resigned, and when we reach...

Jan 2021
||
(0)
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CIO

We are still living in an abnormal state because of COVID-19. We were not able to do all the...

Jan 2021
||
(0)
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CIO

Things with MV are very complicated. We have had very little response from their support teams. We...

Jan 2021
||
(0)
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CIO

When we escalate things, we get answers from MV, but they are always one of those heroic answers....

Jan 2021
||
(0)
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CIO

MV has a good technical product, but in terms of service, support, and evolution, it falls short....

Dec 2020
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CIO

The tool as a whole is not prepared for the new treatment models. When a patient comes in and needs...

Dec 2020
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CIO

We were disappointed by the departure of Ubirajara Oliveira, a key executive at MV. Also, there was...

Dec 2020
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Related Reports
Performance
KLAS article icon
Global (Non-US) EMR Implementations 2019
12 September 19    |   Everton Santos and Jonathan Christensen
Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations † shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list? † Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016.
Performance
KLAS article icon
Global EMR Performance 2018
06 November 18    |   Everton Santos and Jonathan Christensen
EMR adoption has grown significantly, rapidly changing the global EMR landscape. While previous KLAS reports gave mainly aggregate, global views of EMR performance, the state of the market is now such that KLAS can also more deeply examine vendor performance by region, giving provider organizations a more valuable, accurate picture of how vendors respond to regional needs. As part of this regional emphasis, this report examines how confident customers are in their vendor’s overall R&D efforts, in their dedication to healthcare in various regions, and in their ability to strategically partner with organizations to help drive deeper EMR adoption.



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