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SOUL MV (Non-US) (Mostly Brazil) Comments
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User Commentary
CIO
Our relationship with MV is similar to a couple; we sometimes have some fights, but we have a very...
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CIO
SOUL MV is a very complete product and meets our needs very well. We are testing the HTML5 version,...
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CIO
A problem with MV is the lack of integration with APIs. For any integration with a satellite system,...
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CIO
We have a lot of EMR quality assurance issues. When the vendor sends an update, it is buggy and...
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CIO
We see a difference by working very close to MV. We have a good relationship with them, but the...
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CIO
We are still trying to execute the strategic piece of the product, and our big challenge for the...
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CIO
MV's quality control is very bad. Their management of support is absolutely inappropriate for the...
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CIO
MV is currently in a deep crisis. The contacts that we had to support us resigned, and when we reach...
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CIO
We are still living in an abnormal state because of COVID-19. We were not able to do all the...
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CIO
Things with MV are very complicated. We have had very little response from their support teams. We...
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CIO
When we escalate things, we get answers from MV, but they are always one of those heroic answers....
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CIO
MV has a good technical product, but in terms of service, support, and evolution, it falls short....
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CIO
The tool as a whole is not prepared for the new treatment models. When a patient comes in and needs...
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CIO
We were disappointed by the departure of Ubirajara Oliveira, a key executive at MV. Also, there was...
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CIO
MV is very good, and our partnership is very good. I like MV a lot, but we are having to escalate...
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CIO
MV doesn't have a lot of surprises, but the product also isn't very cheap. A negative thing about MV...
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CIO
MV could be a little better. They have some support issues. The quality of the support got worse....
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CIO
I want to use the newest version of SOUL MV, but I can’t always update. We did the migration to SOUL...
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CIO
We told MV that they have to give us everything we need to change versions before a certain date and...
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CIO
We get our money's worth with MV. That might be because we are a bit of a showcase for them. Our...
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CIO
Our satisfaction will stay the same. MV will improve a lot with all the innovations the vendor has....
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CIO
We have good access to MV’s executives. We are trying to take advantage of that. One executive is...
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CIO
With MV, I have everything that I need. MV could give us more innovation, so I still want to do more...
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Manager
The company’s executive involvement is complicated. As far as our friendship goes, I have more...
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Manager
We saw a change in behavior. I have never had problems with support, but I have had problems with...
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Manager
I like the flexibility to customize the system into something more assertive. I can interfere in the...
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Director
We have been partners with MV for a very long time, and we have no intention to move away from the...
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Director
If I don't see a lot of initiative from MV, our satisfaction won't go up. The doctors complain that...
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VP/Other Executive
I beat up MV a lot. They are just like a trickster, and that is not just my perception; that is the...
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VP/Other Executive
There are some registry tasks that I have to do in SOUL MV that are completely different from what I...
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VP/Other Executive
We had a positive experience with the MV implementation. Our team did the actual implementation, but...
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VP/Other Executive
The main thing MV could work on is the support they give their clients. They are really lacking in...
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Director
We haven’t had an implementation with MV lately. We aren’t doing large upgrades or releases with...
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Director
The doctors like MV's software because it is easy to use. I am questioning the value because I...
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Director
MV is helping us as much as possible through COVID-19. The vendor’s support hasn’t gotten any worse;...
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Director
Our relationship with the vendor has gotten a little worse. The quality of the vendor’s support has...
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Director
MV could improve the system’s functionality. Also, everything is monetized. I hope our satisfaction...
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CIO
The system is very customizable by the client. We can manipulate and adapt the EMR to our needs...
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CIO
We receive very good support from MV. We deal directly with them, and their team is really quick to...
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CIO
The amplitude of the system is a big advantage for us. It covers most of the needs of a hospital,...
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CIO
I recommend MV to other hospitals as well. I am trying to convince another hospital in our region to...
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CIO
The usability for the EMR is good, and it is easy to learn the system. The administrative side of...
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CIO
I like the ease of use of the EMR's various abilities. I also like the flexibility as far as...
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CIO
For COVID-19, MV provided some electronic documents and made modifications within the EMR. I see...
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CIO
We have a good relationship with MV. We have contacts there, and they make themselves available to...
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CIO
The implementation process was challenging due to the language barrier. We had to rethink our...
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CIO
The climatization or localization of the system has been a problem. The vendor is based out of...
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CIO
The system has great features. It is rich in functionality, but when we need a change to be made,...
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CIO
The overall relationship between MV and our organization has been good. However, we have had some...
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CIO
Implementing an EMR at a hospital is a very complex and sensible matter, specifically in Latin...
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CIO
In my opinion, there aren’t bad EMR systems, but there are bad vendors. If a vendor genuinely...
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CIO
MV worked with us to help combat the COVID-19 outbreak. They implemented a module to help with the...
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CIO
My biggest recommendation for MV is to penetrate other Latin American markets outside of Brazil and...
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CIO
The vendor didn’t have a good understanding of our billing process and revenue cycle, so those parts...
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CIO
The technical support is very slow because the consultants open a ticket and send it to the vendor...
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CIO
MV always keeps their promises to us. Normally there aren't any additional charges. Whenever we...
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CIO
All of our data for our business is in the product. It is a truly integrated system, and that makes...
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CIO
We don't have a lot of options in Brazil. There are basically two big vendors here. The others sell...
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CIO
The MV system is excellent. We can't complain because the vendor delivers, and we are able to use...
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CIO
The integration was well delivered. I would give it a perfect score. Now that we have created...
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CIO
We have noticed that the quality control people haven't caught a few inconsistencies in version...
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CIO
The only suggestion I would make is for MV to increase the quality of training for their support...
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Director
The system has good integration. I would give it the highest rating for interoperability.
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Director
We went from our old system to MV’s system because our managers didn't have the information they...
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Director
When we were choosing to go with MV, one thing that stood out was that the MV headquarters was close...
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Director
No software is perfect. We always point out the positives and negatives. One positive about MV that...
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Director
How proactive MV is depends on each sector and the people. Some people are more proactive than...
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Director
For the implementation, we have two teams that work in parallel. One is a team of what we call...
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Director
The system is super simple. I would give it the highest rating for ease of use. The functionality is...
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Manager
The vendor really wanted to go live on the data that we set in the beginning, but we went live...
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Manager
I really like having an EMR, and I like the dashboard. With the dashboard, I am able to visualize...
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Manager
The vendor’s consultants could improve. We need more experienced consultants. The consultant who...
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Manager
The last consultants that the vendor sent were wonderful. One consultant really dominated the...
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Manager
Our implementation was good. Like all implementations, it had its frustrations, but I liked the...
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Director
MV is about 20% more expensive in relation to our other systems.
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Director
The most intense part of my relationship with MV was during the implementation. MV told us where...
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Director
Regarding our relationship with MV, it is hard to talk to them, and that gets a little tiring. We...
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Director
MV is a business that does what their owner wants. They don’t have a product with flexibility. MV...
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Director
Our other vendor is an adult conversation that is more strategic, but MV is a conversation with a...
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Director
The doctors like SOUL MV, but it is a bedside product because we have the mobile app that lets us...
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Manager
In terms of strategy at our hospitals, even if the hospitals have the same treatment profile, they...
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Manager
We have a relationship and partnership with MV. We have had this partnership with them for a long...
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Manager
From what I hear, SOUL MV is a well-rated EMR by our IT team and the clinical side as well. Our...
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Manager
In terms of innovation, MV could be higher someday because we currently have some innovation needs...
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Manager
There are a few adjustments that we could improve, but things are complicated. Our institution has...
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Manager
We still have some issues around the response time on the website, and that is what hits hardest...
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