SOUL MV (Non-US) (Mostly Brazil)
Filtered view: All

Subject Expert
Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
VP/Other Executive

MV's executives only get involved with major issues. That is awful for us. I had to involve the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MV started a customer success program, and we had a meeting with the customer success people....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MV is declining as a specialist in specific areas, so we are always looking for alternative...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have several difficulties integrating SOUL MV with other systems, including MV's integration...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Today, I wouldn't recommend MV to anyone.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have been having a problem with SOUL MV for several weeks. One doctor involved with the issue said...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MV can sell us a dream, and then the reality will be totally different.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our doctors use different systems in other hospitals, but they praise the usability of SOUL MV a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our experience with the way MV delivers new technology has been very bad. MV sticks to the new...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MV still doesn't understand their position in healthcare. They are responsible for maintaining...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Everyone wanted SOUL MV to work because it would have helped us with the pandemic, but...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The financial part of SOUL MV needs improvement, particularly with the billing features. During the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We aren’t satisfied with some aspects of SOUL MV. We have opened many service tickets already for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the customization in SOUL MV, especially around clinical documentation.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did not have one specific consultant for the implementation. There were different people with...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think that we need to upgrade SOUL MV. We had some issues with it after Adobe Flash Player was...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are costs to the customizations that we want to make in the product. Those costs are too high...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOUL MV is very intuitive. It allows us to separate the profiles for outpatient care, inpatient...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the pandemic, the vendor made many improvements to the product's digital certifications for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We always expect the vendor's service to be better in the future. MV has had a difficult time...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we submit technical support tickets to the vendor's support team, those tickets are usually...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MV makes it difficult to implement a lot of solutions. They will say that they have some...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One positive is that the access we have to talk with the vendor's executives is great. When an issue...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were an early user of SOUL MV, and at first, we suffered quite a lot, and it was clear that we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our contract with MV is not cheap and could be better. We want to update to a new version; however,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's support is reasonably good when there is a technical issue or bug. When a known problem...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When there is a problem that doesn't happen to other customers and isn't known, it is quite...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Flash plug-in with Internet Explorer was discontinued. The vendor then developed an MV browser,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Integration is a big problem. We suffer a lot from integration because so many things are linked and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With the training, the vendor stayed here a long time, and the deployment was great.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We like the ease of use to store and access information in the system. There is a lot to improve,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I really like SOUL MV. It is as good as the vendor promised that it would be. It has great...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MV has an extra cost for everything. That is the most critical point that they could improve....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are a lot of requests that MV can’t deliver on time. The technical support has the same...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is no interoperability outside of the system. MV doesn’t support that at all, and they have no...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product that was sold to us was not delivered as promised. MV didn’t keep the promises they made...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have a really great relationship with MV. I would say that our relationship is perfect. We have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The solution can centralize all of a client's information in a very clear way. It also integrates...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MV has created a lot of systems that connect to SOUL MV. One example is Medic MV. Medic MV is an app...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MV is having a serious problem with being short staffed. They have lost a lot of developers in the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our process with SOUL MV is relatively mature. There are some things that need to mature, but the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The EMR is very intuitive. SOUL MV's quality is really good, and the system works just fine. It...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are a relatively new client, and we received a version of the software that MV discontinued. A...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was really exhausting for us in the sense that many tables didn't get migrated....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We still don't have full integration, but the integration we have today works. I don't know whether...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MV's support leaves a little to be desired. MV has gotten better in the last few months, but we have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SOUL MV's cost-effectiveness is relative. We pay MV a lot of money. Their software is good, but some...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The EMR drives tangible outcomes well. There is always some improvement that can be made, but our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would certainly recommend SOUL MV but with some reservations. MV is quite innovative in some ways,...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The hospitals in our city ended up choosing SOUL MV when they found out we had gone with it. SOUL MV...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We always have issues with the upgrades to the new versions. We are afraid of upgrading.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The training wasn't worth much, and there were always difficulties. The vendor made the trainings...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

MV is focused on results, so they have tools like a command center and an automation tool, which is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The good thing with the EMR is that I don't have any problems with it. However, if I did, I would...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The cost of the whole package when I purchased it was fine, but the costs for upgrades are very...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our analysts say that MV can take us to the moon but doesn't know how to bring us back. MV doesn't...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The EMR is very easy and simple to use. The solution is stable. It doesn't give us any issues....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have a great relationship with MV's leadership, and that is very important to me and helps me a...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles