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SOUL MV (Non-US) (Mostly Brazil) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Future Outlook
The company’s executive involvement is complicated. As far as our friendship goes, I have more...
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Manager
Service and Support
We saw a change in behavior. I have never had problems with support, but I have had problems with...
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Manager
Functionality and Upgrades
I like the flexibility to customize the system into something more assertive. I can interfere in the...
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Director
Functionality and Upgrades
We have been partners with MV for a very long time, and we have no intention to move away from the...
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Director
Functionality and Upgrades
If I don't see a lot of initiative from MV, our satisfaction won't go up. The doctors complain that...
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VP/Other Executive
Relationship
I beat up MV a lot. They are just like a trickster, and that is not just my perception; that is the...
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VP/Other Executive
Functionality and Upgrades
There are some registry tasks that I have to do in SOUL MV that are completely different from what I...
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VP/Other Executive
Implementation and Training
We had a positive experience with the MV implementation. Our team did the actual implementation, but...
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VP/Other Executive
Service and Support
The main thing MV could work on is the support they give their clients. They are really lacking in...
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Director
Relationship
We haven’t had an implementation with MV lately. We aren’t doing large upgrades or releases with...
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Director
Functionality and Upgrades
The doctors like MV's software because it is easy to use. I am questioning the value because I...
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Director
Relationship
MV is helping us as much as possible through COVID-19. The vendor’s support hasn’t gotten any worse;...
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Director
Relationship
Our relationship with the vendor has gotten a little worse. The quality of the vendor’s support has...
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Director
Functionality and Upgrades
MV could improve the system’s functionality. Also, everything is monetized. I hope our satisfaction...
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CIO
Functionality and Upgrades
The system is very customizable by the client. We can manipulate and adapt the EMR to our needs...
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CIO
Service and Support
We receive very good support from MV. We deal directly with them, and their team is really quick to...
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CIO
Interfacing and Integration
The amplitude of the system is a big advantage for us. It covers most of the needs of a hospital,...
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CIO
Other Observations & Comments
I recommend MV to other hospitals as well. I am trying to convince another hospital in our region to...
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CIO
Functionality and Upgrades
The usability for the EMR is good, and it is easy to learn the system. The administrative side of...
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CIO
Functionality and Upgrades
I like the ease of use of the EMR's various abilities. I also like the flexibility as far as...
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CIO
Other Observations & Comments
For COVID-19, MV provided some electronic documents and made modifications within the EMR. I see...
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CIO
Relationship
We have a good relationship with MV. We have contacts there, and they make themselves available to...
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CIO
Implementation and Training
The implementation process was challenging due to the language barrier. We had to rethink our...
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CIO
Service and Support
The climatization or localization of the system has been a problem. The vendor is based out of...
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CIO
ROI / Cost (care and feeding)
The system has great features. It is rich in functionality, but when we need a change to be made,...
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CIO
Service and Support
The overall relationship between MV and our organization has been good. However, we have had some...
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CIO
Other Observations & Comments
Implementing an EMR at a hospital is a very complex and sensible matter, specifically in Latin...
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CIO
Other Observations & Comments
In my opinion, there aren’t bad EMR systems, but there are bad vendors. If a vendor genuinely...
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CIO
Service and Support
MV worked with us to help combat the COVID-19 outbreak. They implemented a module to help with the...
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CIO
Other Observations & Comments
My biggest recommendation for MV is to penetrate other Latin American markets outside of Brazil and...
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CIO
Implementation and Training
The vendor didn’t have a good understanding of our billing process and revenue cycle, so those parts...
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CIO
Service and Support
The technical support is very slow because the consultants open a ticket and send it to the vendor...
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CIO
ROI / Cost (care and feeding)
MV always keeps their promises to us. Normally there aren't any additional charges. Whenever we...
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CIO
Interfacing and Integration
All of our data for our business is in the product. It is a truly integrated system, and that makes...
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CIO
Other Observations & Comments
We don't have a lot of options in Brazil. There are basically two big vendors here. The others sell...
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CIO
Functionality and Upgrades
The MV system is excellent. We can't complain because the vendor delivers, and we are able to use...
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CIO
Interfacing and Integration
The integration was well delivered. I would give it a perfect score. Now that we have created...
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CIO
Functionality and Upgrades
We have noticed that the quality control people haven't caught a few inconsistencies in version...
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CIO
Service and Support
The only suggestion I would make is for MV to increase the quality of training for their support...
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Director
Interfacing and Integration
The system has good integration. I would give it the highest rating for interoperability.
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Director
Win/Loss - Why they were selected (by current clients)
We went from our old system to MV’s system because our managers didn't have the information they...
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Director
Win/Loss - Why they were selected (by current clients)
When we were choosing to go with MV, one thing that stood out was that the MV headquarters was close...
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Director
Functionality and Upgrades
No software is perfect. We always point out the positives and negatives. One positive about MV that...
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Director
Relationship
How proactive MV is depends on each sector and the people. Some people are more proactive than...
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Director
Interfacing and Integration
For the implementation, we have two teams that work in parallel. One is a team of what we call...
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Director
Functionality and Upgrades
The system is super simple. I would give it the highest rating for ease of use. The functionality is...
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Manager
Implementation and Training
The vendor really wanted to go live on the data that we set in the beginning, but we went live...
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Manager
Functionality and Upgrades
I really like having an EMR, and I like the dashboard. With the dashboard, I am able to visualize...
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Manager
Service and Support
The vendor’s consultants could improve. We need more experienced consultants. The consultant who...
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Manager
Service and Support
The last consultants that the vendor sent were wonderful. One consultant really dominated the...
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Manager
Implementation and Training
Our implementation was good. Like all implementations, it had its frustrations, but I liked the...
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Director
Other Observations & Comments
MV is about 20% more expensive in relation to our other systems.
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Director
Relationship
The most intense part of my relationship with MV was during the implementation. MV told us where...
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Director
Relationship
Regarding our relationship with MV, it is hard to talk to them, and that gets a little tiring. We...
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Director
Functionality and Upgrades
MV is a business that does what their owner wants. They don’t have a product with flexibility. MV...
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Director
Relationship
Our other vendor is an adult conversation that is more strategic, but MV is a conversation with a...
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Director
Other Observations & Comments
The doctors like SOUL MV, but it is a bedside product because we have the mobile app that lets us...
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Manager
Other Observations & Comments
In terms of strategy at our hospitals, even if the hospitals have the same treatment profile, they...
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Manager
Relationship
We have a relationship and partnership with MV. We have had this partnership with them for a long...
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Manager
Functionality and Upgrades
From what I hear, SOUL MV is a well-rated EMR by our IT team and the clinical side as well. Our...
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Manager
Functionality and Upgrades
In terms of innovation, MV could be higher someday because we currently have some innovation needs...
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Manager
Other Observations & Comments
There are a few adjustments that we could improve, but things are complicated. Our institution has...
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Manager
Service and Support
We still have some issues around the response time on the website, and that is what hits hardest...
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CEO/President
Other Observations & Comments
There are lots of technological innovations and developments in our country, but at the same time,...
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CEO/President
Functionality and Upgrades
MV tried three or four times to migrate our EMR to SOUL MV, but they haven’t been able to get the...
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CEO/President
Relationship
I would like to highlight that MV does have a great product with an excellent cost benefit, but they...
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Manager
Interfacing and Integration
MV didn’t give us integration support very quickly. Normally, when we want to make a change, it is...
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Manager
ROI / Cost (care and feeding)
Whenever I need an adjustment or an integration done, MV charges a monthly payment now instead of a...
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Manager
Service and Support
We didn’t have a direct channel with an account manager to escalate issues to MV. That is getting a...
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Manager
Interfacing and Integration
We had some integration issues when we upgraded from MV2000 to SOUL MV. Fortunately, those issues...
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Director
Service and Support
MV supports us well. We recently implemented SOUL MV. When we have to do things, we can do them easily....
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Director
Other Observations & Comments
I don't know whether MV or our other vendor is on the latest version, but those vendors are the best...
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Director
ROI / Cost (care and feeding)
MV charges us for everything. If an idea is viable for other clients, MV incorporates it into the...
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Director
ROI / Cost (care and feeding)
In terms of pricing, MV and our other vendor are about the same. The only difference is that...
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Director
Relationship
In terms of client engagement, MV is different from our other vendor because of MV's behavior. MV is...
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Director
Relationship
We have an open, advisory relationship with MV. Our other vendor is more limited. Our other vendor...
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Manager
Functionality and Upgrades
MV has a complete solution, and it was the best system available in our market to meet our needs.
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Manager
Relationship
We have easy access to MV's executives.
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Manager
Other Observations & Comments
We need to push MV to keep their promises. We often have to show MV the contract we signed before...
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CIO
Implementation and Training
We have implemented SOUL MV in other hospitals before, and this was our best experience with MV in...
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CIO
Technology
One thing that would improve MV's system is making everything 100% digital. There are some documents...
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CIO
Service and Support
My relationship with MV's support team has had its ups and downs. MV makes improvements to their...
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CIO
Relationship
The main thing that MV needs to improve is their communication with their teams. We spent a lot of...
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CIO
Functionality and Upgrades
MV has invested a lot in their product. SOUL MV is very high quality and better than any other...
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Manager
Implementation and Training
The product quality is excellent and very user friendly. The system is stable and simple for us to...
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