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Napier HIS (Non-US) (Middle East/Africa) Comments
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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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Director

Napier HIS is a very integrated system. I am still optimistic about it.

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Napier HIS needs a lot of inputs to do what it needs to do. The system is very lucrative, but it is...

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Director

Napier Healthcare has promised us many things, and that makes it difficult for them to keep their...

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Director

When our organization was looking at Napier HIS, our management didn't analyze the system properly....

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Director

Napier Healthcare doesn't have a local team for our area. They have a general struggles support...

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Director

Napier Healthcare is barely able to support us with our requirements. They didn't understand the...

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Director

Whenever we have technical issues, Napier Healthcare's support is 100% good. The vendor is giving...

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Director

We don't have ongoing training from Napier Healthcare. We only have training for new business...

May 2021
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Director

There are too many clicks in the EMR, and the ease of use isn't good for our clinicians.

May 2021
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Director

Napier Healthcare has good innovations, but the price is high.

May 2021
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Director

We never see the senior or executive managers come to our hospital. They are not engaged with our...

May 2021
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Director

Napier Healthcare's cost is very high, so we are planning to change in the future. There is no clear...

May 2021
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Director

We haven't implemented any integration or interoperability so far, but with the new upgrade, we will...

May 2021
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Director

We had a different experience than a lot of customers because we started out with a different...

May 2021
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Director

The system was originally developed based on the requirements of the previous product owner and not...

May 2021
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Director

Napier HIS ends up giving less ownership to the end users, but we need to have ownership. We have...

May 2021
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Director

There is an ordering piece in Napier HIS, but the doctors aren't happy with the way it is designed....

May 2021
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Director

Napier Healthcare agrees to make changes, but to get a functionality change, we have to submit a...

May 2021
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Director

We have had issues in the past as we have grown and as things have changed. End users come up with...

May 2021
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Director

We still see gaps in efficiency with Napier HIS. We think those will be addressed in an upgrade that...

May 2021
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Director

The product we are using today is outdated. It was developed some time back, so the system is not...

May 2021
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