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Relationship
I wish I had brought Guidehouse on earlier. Every person I have talked to has taken ownership in...
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Relationship
One of our partners from Guidehouse is always at the meetings. I talk to them regularly. They are...
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Services, Value
Guidehouse is always available and looking for ways to improve what is happening in the contract. A...
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Relationship
One outcome we have seen from working with Guidehouse is improved infrastructure at or near our...
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Value
Guidehouse is really good at not charging for every little thing. They actually undercharge us, and...
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Relationship
Guidehouse is experienced and fantastic. Guidehouse didn’t just send us lower-level consultants;...
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Relationship, Relationship
Using Guidehouse's service improves our managed care strategies and improves organic growth. The...
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Relationship, Relationship
Guidehouse has been a good partner for us. They are responsive, supportive, and available, and the...
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Relationship, Relationship
Sometimes we have to guard against project scope creep. There has been a bit of wandering around...
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Relationship, Relationship
Guidehouse went above and beyond to create a database to really help us visualize some of the...
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Relationship, Relationship
Guidehouse’s key strengths are their communication and their flexibility. They were immediately...
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Services, Value
An area of opportunity for Guidehouse is a post-project follow-up. There were some projections...
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Relationship, Relationship, Operations, Operations
Because we have known Guidehouse for a while and have done a few different things with them, they...
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Loyalty, Relationship, Relationship
Guidehouse has been great. They really try to personalize things for us, and we get to know the...
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Value, Value
Guidehouse does avoid charging for every little thing. I have been with other consulting firms where...
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Relationship, Relationship, Value, Value
Guidehouse has been helpful to us. We don't have this expertise in-house, so we have 1000% received...
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Relationship, Relationship, Operations, Operations
Behind the scenes, Guidehouse had a lot of folks involved. They had a specific leader for each...
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Relationship, Relationship, Value, Value
We are winding down the firm’s involvement because it is expensive, but the return on investment is...
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Value, Value
We were in such a state that I don't know whether we scrutinized every invoice from the firm. They...
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Relationship, Relationship, Operations, Operations
We had several people from the firm that we could reach out to. We knew who to reach out to and had...
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Operations, Operations
The Guidehouse consultants were incredibly efficient. We got a large amount of work done in a short...
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Value, Value
If I were recommending Guidehouse to somebody, the only caveat is that customers really pay for what...
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Relationship, Relationship, Operations, Operations
We were trying to put a clinically integrated network together on a very aggressive timetable, and...
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Operations, Operations, Services, Services, Value, Value, Value
Guidehouse was awesome. We didn't get charged for every little thing with Guidehouse. We only paid...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Services, Services, Services
I would tell others looking at Guidehouse that they are excellent with data and analysis. But we...
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Loyalty, Loyalty, Operations, Operations
The firm's strategy just didn't seem very quick. We had several workstreams in areas like pharmacy,...
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Relationship, Services
One key strength of Guidehouse is the quality of their team. That was outstanding at every level....
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Value, Value
I don't feel like the firm's consultants had to travel as much as they did. I don't think they were...
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Value, Value
I always have a problem with consulting fees. We were able to negotiate the original fee down, so...
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Relationship, Relationship
Guidehouse’s strength of partnership is probably as good as it gets. They definitely gave us what we...
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Relationship, Relationship
Guidehouse is at the top of the class. They are one of the heavyweights in the industry, and they...
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Relationship, Relationship
How well Guidehouse executes things is different for different subjects. The firm was here when we...
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Relationship, Relationship
I recommend that someone looking into Guidehouse be clear about exactly what the deliverables are...
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Relationship, Relationship, Services, Services
Some of the information presented by the firm was inaccurate and required adjustments that were...
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Relationship, Relationship
Guidehouse listens really well, and they don't tell us what they think we want to hear; they tell us...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
One benefit of going with Guidehouse was that we had an outside expert to help guide us through a...
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Relationship, Relationship, Relationship, Value, Value, Value
If I were recommending Guidehouse to a peer, I would say that they are a firm with national and...
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Relationship, Relationship, Operations
Guidehouse exceeded my expectations by putting together professional materials and making those...
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Relationship, Relationship, Operations, Operations
Guidehouse took a good approach to planning. I had separate meetings and check-ins along the way to...
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Relationship, Relationship
There was a point in the process where I had to give some feedback and I was able to escalate it to...
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Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
We didn’t find a lot of opportunity or low-hanging fruit with Guidehouse. There was a little, but it...
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Operations
The firm’s greatest strength is their expertise in CIN development. They are also professional and...
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Relationship, Relationship, Services, Services
Guidehouse brings a data-driven approach. They are sensitive to understanding our specific...
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Loyalty, Loyalty
We haven’t achieved outcomes with Guidehouse yet. The benefit so far is that they have guided us to...
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Loyalty, Loyalty
The most obvious outcome we wanted from Guidehouse was a detailed plan that had enough tangible...
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Loyalty, Loyalty, Relationship, Relationship
During the interview process, we were looking for a true partnership to get us to where we needed to...
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Loyalty, Loyalty
Our executives drove the selection process. We narrowed the search to three firms, but we went with...
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Services
Guidehouse fell short a bit on the strategy side. I want to respect the people I work with, but I...
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Value
One of the things Guidehouse did early on was estimate. They said they were going to be expensive...
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Relationship, Relationship
Guidehouse was our partner, and they genuinely wanted to help us succeed. They were very...
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Relationship, Relationship
We were very happy with our engagement with Guidehouse. We had a senior consultant with us as well...
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Relationship, Operations
Guidehouse was really well organized and communicated effectively. Their tasks were pretty well...
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Operations, Value
I felt like a lot of the recommendations were really generalized and not specific to our workflows...
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Operations, Operations
What Guidehouse did well was help us identify the specific problems we needed to address. They...
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Operations, Operations
One thing that was a problem was the volume of material being emailed to us by Guidehouse. It was...
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Value
We have engaged the specific tactic that we were working on with Guidehouse, and it has been quite...
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Loyalty, Loyalty, Relationship, Relationship
Guidehouse helped us from beginning to end in going through the vendor selection process and...
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Relationship, Value
We were able to talk to other organizations who had worked with Guidehouse recently, and what they...
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Loyalty, Loyalty, Operations, Operations
We considered a number of firms for our project, and we felt like Guidehouse had the best handle on...
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Loyalty, Loyalty, Relationship, Relationship, Operations, Operations
For our project, we did not consider another firm. Knowing Guidehouse’s organization and the people...
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Operations, Operations
Our project went excellently. Guidehouse exceeded our expectations with their strategic perspective,...
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Relationship, Relationship
A lot of the work Guidehouse did for us was tied under the umbrella of value-based care work. The...
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Value, Value
Guidehouse does avoid charging for every little thing, but they very often try to upsell. We think...
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Relationship, Relationship
What went well with Guidehouse was their ability to quickly establish a governance and...
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Loyalty, Loyalty
The one thing that didn't go well with Guidehouse was their style concerning provider engagement....
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Operations, Operations
The consultants we worked with from Guidehouse were from all over the country, so there were...
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Relationship, Relationship
The staff from Guidehouse was exceptional. Throughout the process, Guidehouse frequently checked in...
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Operations, Operations
The only thing that didn’t go quite as expected with Guidehouse was that they underestimated the...
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Relationship
Guidehouse is not just a consulting firm out there to sell a bunch of services. They bring deep...
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Relationship, Relationship
Guidehouse did a really good job of ramping up our organization and our markets. They hadn't really...
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Value, Value
We engaged Guidehouse in projects to capture cost savings in various areas where we thought we had...
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Relationship, Relationship, Services
Guidehouse sort of met our expectations. They were able to identify low-hanging fruit and execute a...
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Relationship, Relationship
There was a fair amount of executive involvement from Guidehouse. Guidehouse’s reputation outside...
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Operations, Operations
There were some areas in the revenue cycle where some of my peers felt that Guidehouse was not very...
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Relationship, Relationship, Operations, Operations
Guidehouse was brought in to do an evaluation and identify areas where we could reduce expenses and...
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Value, Value
The most valuable benefits we gained from Guidehouse were practice organization, optimization, and...
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Relationship, Relationship, Operations, Operations
We reorganized things, but that was based on a preexisting plan. Guidehouse was very useful in...
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Operations, Operations
Guidehouse was not particularly helpful in the telehealth project or the structural reorganization project....
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Relationship, Relationship, Operations, Operations
The team from Guidehouse was very good. But there was turnover in the team that impacted a bit of...
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Relationship, Relationship
We wouldn’t ask Guidehouse to improve much, but the continuity in their teams and project leadership...
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Relationship, Relationship, Relationship, Value, Value, Value
Guidehouse has helped us improve our efficiency and performance. The firm has always gone above and...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We had a great person last time that I asked Guidehouse to bring back, and they did. With our last...
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Operations, Operations, Operations, Value
We were very successful with the project we did with Guidehouse. We exceeded our financial goal....
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Relationship, Relationship, Relationship, Operations
Guidehouse came to the table, and we shared what they were going to work on. They jumped right in...
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Relationship, Relationship, Relationship
Guidehouse has some very junior staff, and they have had some turnover, which has been a little...
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Relationship, Relationship, Relationship
Guidehouse doesn't have many strategy people. They have revenue cycle people and operational people....
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Relationship, Relationship, Relationship, Services, Services, Services
One of the things I would like Guidehouse to do is just tell me when something is not really in...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
When I worked in another organization and we used a different firm to do something similar, that...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We brought Guidehouse in because we had a relationship with them from prior engagements.
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Operations, Operations, Operations
The Guidehouse engagement was really poorly done, and we got very little out of it. The firm knew...
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Relationship, Relationship, Relationship
One part of the Guidehouse engagement was more of a cooperative back-and-forth, which was positive....
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