Home chevron icon Ambulatory & Post Acute Care chevron icon Post-Acute Care Solutions chevron icon Home Health

Homecare Advisor (Change Healthcare) (Home Health EHR)
Filtered view: (Large - Over 200 Average Daily Census)

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Home Health EHR 2021: A Look at the Experience of Midsize to Large Home Health Agencies
Home Health EHR 2021:
A Look at the Experience of Midsize to Large Home Health Agencies
February 2021
View Report
Post-Acute Care 2020: Portfolios Grow with an Eye on Enterprise
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Win/Loss - Why they were not selected (by non-clients)

We used Homecare Advisor in the past, but we have moved to another vendor's system. There were newer...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Netsmart didn't maintain or upgrade our product. They also didn't reach out to us to tell us what...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Netsmart puts training information out there, but it isn't always easy for our people to reach. But...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There are occasional glitches with Homecare Advisor, but none of those are significant.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There used to be quarterly, regional meetings that we would go to, and we saw and talked to our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A major strength of Homecare Advisor is the ability to work when we don’t have an internet...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our nurses would like to be able to skip around during the visit rather than being forced to go in...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have been pretty happy with Netsmart as long as we have been operating Homecare Advisor. Netsmart...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Netsmart charges for anything related to the interface.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Homecare Advisor does what Netsmart said it was going to do, but it doesn't do what we wanted it to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The platform that Homecare Advisor is built on is very old. The platform is rigid. It doesn't afford...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Homecare Advisor is a very flexible system. I like that I have had the ability to build things like...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support for Homecare Advisor is poor. Netsmart is pushing their myUnity platform and have taken...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have been with Homecare Advisor for a long time. It has changed names and hands on so many...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The basic problem with the product is that it is disconnected from our EMPI. Netsmart's system meets...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

The product works for our providers. Most of our problems have been with the technology we use in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

If an organization is going to put in a third-party system, like a product for homecare, they must...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The feedback I get from one of my colleagues is that there isn't much that is working very well in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Whether I would buy this product again would depend on my budget. We get what we pay for. The vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is a solid app. It does the job and serves its purpose.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The people who work on our problems are from Allscripts, not Netsmart. They stay on top of things.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We would like improvements with the documentation interface. It could be more web enabled.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The only outcomes with this system are solely around whatever Netsmart absolutely has to do. If...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The ROI in the beginning was decent, but the ROI has declined rapidly in the last several years....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We have been partnered with Netsmart for a while, and they have grown with us over the years, but...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our original implementation was very solid, but the main issue is that the workflow is very choppy....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Netsmart's system isn't designed for hospice with meetings, data flow, and care plans, so modifying...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Homecare Advisor is the legacy McKesson software that Netsmart purchased and rebranded. It is worse...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The quality of the most recent upgrades has been rough. There are no good testing paths. I don't see...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We really don't have any training from the vendor at all. That is sad.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I don't know that the vendor can make Homecare Advisor more user friendly. It would take so much...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

This system is not what we need today. There are a lot of challenges with it. The system can't meet...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Netsmart is pretty engaged with us, and their support is very good. We know the teams we get to are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Homecare Advisor can do so much depending on how it is set up. I know we would use it differently if...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I really liked the custom support group from Netsmart. There were so many interpretations of the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The scheduler in the product is very good. We can do multiple services for visits and put billing...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is an old platform that hasn’t been innovated to meet our needs. We have made the system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor has gotten better about costs in recent years. The vendor used to nickel-and-dime us to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The system has changed significantly in the last few years. The vendor is being more proactive and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor's ongoing training is better than their initial training.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We left the product because it was too hard for our clinicians to use and it lacked functionality,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The vendor charged us for their OASIS scrubber, mileage advisor, wound management piece, and mobile...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Netsmart’s core product does what it is supposed to do. The vendor is in the middle of transitioning...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Netsmart is selling one of their competing homecare products, so it feels inevitable that this...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We can definitely tell that Netsmart isn't resourcing as much to this product as they used to....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The release documentation has gotten pared down. We used to see more walk-through videos with new...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product does generally work. It is robust. In terms of getting our money’s worth, the solution...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

At this point, I couldn’t recommend the product. It has a lot of separate modules that are not...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

It seems like we get a pretty consistent crew of the same people when we call the support team. So...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Netsmart is really good at their personal relationships. They are really effective. When we have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor used to have beta clients, but they no longer have those. I haven't really enjoyed that...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor has another product that is far superior to Homecare Advisor. If I didn't know about the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Things have been going well with Netsmart. We have had a few regulatory issues, but those aren't...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Before Netsmart purchased the product, they had support, sales development, and R&D all in one...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Netsmart helped us to implement a physician portal, which is a product for the doctors to be able to...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We only have one interface, and we don't want it anymore because it is a high-maintenance item. The...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

The product takes a fair amount of training, and it isn't very user intuitive. I would tell others...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

At this point, we aren't sure whether we will stay with Netsmart or whether we will move to another...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have not approached Netsmart about integration. We did not set goals to integrate Homecare...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I look forward to seeing and learning more about the iPad functionality for Homecare Advisor. That...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has changed hands several times in just as many years. Having different vendors take over...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes Netsmart is not as timely with their promises, and sometimes Netsmart says that something...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has a very good online information center that has all of the manuals, webinars, and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Netsmart has very good support. We can call Netsmart. We have a client portal where we can open a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The EHR is very user friendly. I am a big supporter of Netsmart.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

If the decision were up to me, I am not sure I would buy the product again. The funny thing is that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor's training is difficult.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The screens are pretty easy to use on the iPad from a user perspective. The software is pretty...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like to have reports that can be customized. It is great to have standard reports that we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The Complexity of the Ever-Evolving Home Health Software Market
16 April 21    |   Paul Hess and Jonathan Christensen
With growth and acquisitions comes the need for robust home health EHR software. Each state has different regulatory requirements and CMS regulations have evolved.
Article
KLAS article icon
eTech Insight – In-Home Care - Complementing Remote Patient Monitoring
08 July 20    |   Mike Davis
Providing in-home care using physicians and advanced practice providers delivers another level of patient-focused care that is driving new players into the market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​