Homecare Advisor (Change Healthcare) (Home Health EHR)
Filtered view: (Large - Over 200 Average Daily Census)

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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Win/Loss - Why they were not selected (by non-clients)

We used Homecare Advisor in the past, but we have moved to another vendor's system. There were newer...

Jul 2022
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Director

Relationship

Netsmart didn't maintain or upgrade our product. They also didn't reach out to us to tell us what...

Jul 2022
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Manager

Implementation and Training

Netsmart puts training information out there, but it isn't always easy for our people to reach. But...

Jul 2022
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Manager

Other Observations & Comments

There are occasional glitches with Homecare Advisor, but none of those are significant.

Jul 2022
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Manager

Relationship

There used to be quarterly, regional meetings that we would go to, and we saw and talked to our...

Jul 2022
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Manager

Functionality and Upgrades

A major strength of Homecare Advisor is the ability to work when we don’t have an internet...

Jul 2022
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Manager

Functionality and Upgrades

Our nurses would like to be able to skip around during the visit rather than being forced to go in...

Jul 2022
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Manager

Service and Support

We have been pretty happy with Netsmart as long as we have been operating Homecare Advisor. Netsmart...

Jul 2022
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Director

Other Observations & Comments

Netsmart charges for anything related to the interface.

Jul 2022
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Director

Functionality and Upgrades

Homecare Advisor does what Netsmart said it was going to do, but it doesn't do what we wanted it to...

Jul 2022
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Director

Technology

The platform that Homecare Advisor is built on is very old. The platform is rigid. It doesn't afford...

Jul 2022
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Director

Functionality and Upgrades

Homecare Advisor is a very flexible system. I like that I have had the ability to build things like...

Jun 2022
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Director

Service and Support

The support for Homecare Advisor is poor. Netsmart is pushing their myUnity platform and have taken...

Jun 2022
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Director

Future Outlook

We have been with Homecare Advisor for a long time. It has changed names and hands on so many...

Jun 2022
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CIO

Functionality and Upgrades

The basic problem with the product is that it is disconnected from our EMPI. Netsmart's system meets...

May 2022
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CIO

Technology

The product works for our providers. Most of our problems have been with the technology we use in...

May 2022
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CIO

Functionality and Upgrades

If an organization is going to put in a third-party system, like a product for homecare, they must...

May 2022
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Director

ROI / Cost (care and feeding)

The feedback I get from one of my colleagues is that there isn't much that is working very well in...

May 2022
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Director

ROI / Cost (care and feeding)

Whether I would buy this product again would depend on my budget. We get what we pay for. The vendor...

Mar 2022
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Director

Functionality and Upgrades

The product is a solid app. It does the job and serves its purpose.

Mar 2022
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Director

Other Observations & Comments

The people who work on our problems are from Allscripts, not Netsmart. They stay on top of things.

Mar 2022
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Director

Functionality and Upgrades

We would like improvements with the documentation interface. It could be more web enabled.

Mar 2022
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Director

Relationship

The only outcomes with this system are solely around whatever Netsmart absolutely has to do. If...

Mar 2022
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Director

ROI / Cost (care and feeding)

The ROI in the beginning was decent, but the ROI has declined rapidly in the last several years....

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have been partnered with Netsmart for a while, and they have grown with us over the years, but...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Our original implementation was very solid, but the main issue is that the workflow is very choppy....

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Netsmart's system isn't designed for hospice with meetings, data flow, and care plans, so modifying...

Mar 2022
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Director

Future Outlook

Homecare Advisor is the legacy McKesson software that Netsmart purchased and rebranded. It is worse...

Mar 2022
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Director

Functionality and Upgrades

The quality of the most recent upgrades has been rough. There are no good testing paths. I don't see...

Mar 2022
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Director

Implementation and Training

We really don't have any training from the vendor at all. That is sad.

Mar 2022
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Director

Interfacing and Integration

I don't know that the vendor can make Homecare Advisor more user friendly. It would take so much...

Mar 2022
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Director

ROI / Cost (care and feeding)

This system is not what we need today. There are a lot of challenges with it. The system can't meet...

Mar 2022
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VP/Other Executive

Service and Support

Netsmart is pretty engaged with us, and their support is very good. We know the teams we get to are...

Mar 2022
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Director

Service and Support

Homecare Advisor can do so much depending on how it is set up. I know we would use it differently if...

Feb 2022
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Director

Relationship

I really liked the custom support group from Netsmart. There were so many interpretations of the...

Feb 2022
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Director

Functionality and Upgrades

The scheduler in the product is very good. We can do multiple services for visits and put billing...

Feb 2022
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Director

Functionality and Upgrades

The system is an old platform that hasn’t been innovated to meet our needs. We have made the system...

Feb 2022
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Director

ROI / Cost (care and feeding)

The vendor has gotten better about costs in recent years. The vendor used to nickel-and-dime us to...

Feb 2022
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Director

Relationship

The system has changed significantly in the last few years. The vendor is being more proactive and...

Feb 2022
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VP/Other Executive

Implementation and Training

The vendor's ongoing training is better than their initial training.

Jan 2022
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VP/Other Executive

Future Outlook

We left the product because it was too hard for our clinicians to use and it lacked functionality,...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor charged us for their OASIS scrubber, mileage advisor, wound management piece, and mobile...

Jan 2022
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Director

Functionality and Upgrades

Netsmart’s core product does what it is supposed to do. The vendor is in the middle of transitioning...

Jan 2022
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Director

Relationship

Netsmart is selling one of their competing homecare products, so it feels inevitable that this...

Nov 2021
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Director

Relationship

We can definitely tell that Netsmart isn't resourcing as much to this product as they used to....

Nov 2021
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Director

Implementation and Training

The release documentation has gotten pared down. We used to see more walk-through videos with new...

Nov 2021
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Director

Functionality and Upgrades

The product does generally work. It is robust. In terms of getting our money’s worth, the solution...

Nov 2021
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Director

ROI / Cost (care and feeding)

At this point, I couldn’t recommend the product. It has a lot of separate modules that are not...

Nov 2021
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Director

Service and Support

It seems like we get a pretty consistent crew of the same people when we call the support team. So...

Nov 2021
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Director

Relationship

Netsmart is really good at their personal relationships. They are really effective. When we have...

Nov 2021
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Analyst/Coordinator

Relationship

The vendor used to have beta clients, but they no longer have those. I haven't really enjoyed that...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

The vendor has another product that is far superior to Homecare Advisor. If I didn't know about the...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Things have been going well with Netsmart. We have had a few regulatory issues, but those aren't...

Nov 2021
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Manager

Service and Support

Before Netsmart purchased the product, they had support, sales development, and R&D all in one...

Nov 2021
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Manager

Implementation and Training

Netsmart helped us to implement a physician portal, which is a product for the doctors to be able to...

Nov 2021
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Manager

Interfacing and Integration

We only have one interface, and we don't want it anymore because it is a high-maintenance item. The...

Nov 2021
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Manager

Lessons Learned

The product takes a fair amount of training, and it isn't very user intuitive. I would tell others...

Nov 2021
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Manager

Future Outlook

At this point, we aren't sure whether we will stay with Netsmart or whether we will move to another...

Nov 2021
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Manager

Other Observations & Comments

We have not approached Netsmart about integration. We did not set goals to integrate Homecare...

Nov 2021
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Manager

Future Outlook

I look forward to seeing and learning more about the iPad functionality for Homecare Advisor. That...

Nov 2021
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Manager

Relationship

The vendor has changed hands several times in just as many years. Having different vendors take over...

Nov 2021
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Manager

Relationship

Sometimes Netsmart is not as timely with their promises, and sometimes Netsmart says that something...

Nov 2021
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Manager

Implementation and Training

The vendor has a very good online information center that has all of the manuals, webinars, and...

Nov 2021
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Manager

Service and Support

Netsmart has very good support. We can call Netsmart. We have a client portal where we can open a...

Nov 2021
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Manager

Functionality and Upgrades

The EHR is very user friendly. I am a big supporter of Netsmart.

Nov 2021
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Director

Functionality and Upgrades

If the decision were up to me, I am not sure I would buy the product again. The funny thing is that...

Sep 2021
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Director

Implementation and Training

The vendor's training is difficult.

Sep 2021
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Director

Functionality and Upgrades

The screens are pretty easy to use on the iPad from a user perspective. The software is pretty...

Sep 2021
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Director

Functionality and Upgrades

I would like to have reports that can be customized. It is great to have standard reports that we...

Sep 2021
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