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Homecare (Allscripts) (Home Health EHR)
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Director

I would like Homecare to be more flexible. There have been a lot of times where we have had to wait...

Jun 2021
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Director

One of the vendor's strengths is that they have a big customer base. They integrate a lot of things....

Jun 2021
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Director

Homecare is a little pricey. We would love to have the solution hosted. That is a little too...

Jun 2021
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Director

Homecare is part of our long-term plans, but it is still good to see what else is out there every...

Jun 2021
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Director

The vendor nickel-and-dimes us. Every single thing we ask for has a charge. Doing integrations with...

Jun 2021
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Director

We have done some integrations with the system, and the vendor seems to have some pretty good teams...

Jun 2021
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Director

We don't have any ongoing training for the system. We can pay for engagements and have the vendor...

Jun 2021
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Director

Back in the day, we used to be able to test upgrades for the vendor and do all sorts of things. The...

Jun 2021
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Director

The vendor is constantly doing things to update our tablets and the system's functionality. They are...

Jun 2021
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Director

For a number of years, we had a vendor representative who dealt with us. We could go to them for all...

Jun 2021
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Director

There are support people who reach out with new compliance issues or requirements that need to be...

Jun 2021
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Director

If I were to talk to someone who was looking at this product, I would say that it is a fairly stable...

Jun 2021
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Director

The key strength of Netsmart is their software's ease of use. It is easy to train and orient new...

May 2021
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Director

Netsmart has a document repository called AllDocs, and we are billed differently for that system,...

May 2021
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Director

The billing side of Netsmart’s system is cumbersome. We can’t get straight answers about how to do a...

May 2021
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Director

The way we are charged for Netsmart’s system is based on a bunch of different modules. Our bill is...

May 2021
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Director

We use the laptop version of Netsmart's software, not the mobile version that they are pushing. We...

May 2021
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Director

We were having issues, and it wasn’t until I said I was leaving Netsmart as a veiled threat that I...

May 2021
||
(0)
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Director

I like Netsmart’s color coding. They use a stoplight, which is really helpful. The acute care...

May 2021
||
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CMIO

The primary benefit specifically in the home health space is the ease of information movement. If...

Apr 2021
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CMIO

We do get good reporting out of the solution. We augment a little bit of the medication tracking,...

Apr 2021
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CMIO

Netsmart is part of our long-term plans, but the caveat is migrating to their new platform. The new...

Apr 2021
||
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CMIO

The vendor has paid a lot of attention to the interoperability standards and has really tried to...

Apr 2021
||
(0)
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Manager

Unfortunately, we no longer see Netsmart as a partner that can meet our needs. A big gap of Netsmart...

Apr 2021
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(0)
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Manager

Netsmart is too sales focused. They don't necessarily understand the needs of all of their customers...

Apr 2021
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(0)
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Manager

We haven't pushed Netsmart too much in the last year, but they have kept the promises that we have...

Apr 2021
||
(0)
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Manager

With the quality of releases and the level of effort that Netsmart has made, they have made the...

Apr 2021
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(0)
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Manager

We have someone who is dedicated, but that person is more reactive than proactive. Our main contacts...

Apr 2021
||
(0)
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Manager

Unfortunately, our satisfaction is expected to go down. Things are going to be very challenging with...

Apr 2021
||
(0)
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Manager

We have been using the system for a while, so it is pretty attuned to our processes. We have pretty...

Apr 2021
||
(0)
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Manager

Netsmart has a really large suite of offerings and a large set of tools and services. If I were a...

Apr 2021
||
(0)
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Manager

Netsmart's reporting is good. It allows us to write our own queries and run our own reports. The...

Mar 2021
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(0)
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Manager

My biggest problem with the solution is that it needs a better workflow. The work isn't directed at...

Mar 2021
||
(0)
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Manager

Netsmart provides hundreds of videos for training. The videos themselves are fine, but there is no...

Mar 2021
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VP/Other Executive

I would buy the vendor's new solution if starting over again today. I would choose either the iPad...

Mar 2021
||
(0)
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VP/Other Executive

Pretty much any new interface we want or any new thing costs thousands of dollars. There are things...

Mar 2021
||
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VP/Other Executive

We have a project we have been working with the vendor on, and things have been a little delayed. We...

Mar 2021
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Director

With the last implementation we did with the vendor years ago, we found their implementation team to...

Mar 2021
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Director

The vendor's training has gotten better with their new payment response team. Their new team is trying....

Mar 2021
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(0)
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Director

Vendor executive involvement is a tough one. The vendor doesn’t have user groups anymore, so we...

Mar 2021
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(0)
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Director

The vendor has done a pretty good job, but I would probably not purchase the system again. The...

Mar 2021
||
(0)
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Director

The vendor doesn’t keep promises. There are things we have been asking the vendor about, and they...

Mar 2021
||
(0)
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Director

The vendor does not avoid charging for things. Any interface or anything we do includes charges that...

Mar 2021
||
(0)
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Director

The product is not part of our long-term plans. We are part of a larger organization, and they made...

Mar 2021
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VP/Other Executive

In order for Netsmart Homecare to communicate with other systems, Netsmart charges us an exorbitant...

Oct 2020
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VP/Other Executive

We are trying to work with Netsmart and transition to tablets, but that transition is cost...

Oct 2020
||
(0)
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VP/Other Executive

If I could change to Epic's system tomorrow, I would. I would like to make that change within the...

Oct 2020
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(0)
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Director

We plan to get away from Netsmart. Homecare really hasn’t changed a lot in its look, feel, and...

Oct 2020
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(0)
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Director

There isn’t a whole lot of communication about what is new and what is on the road maps. Netsmart...

Oct 2020
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(0)
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Director

Netsmart definitely charges for everything. One of the pain points is that everything has a cost. If...

Oct 2020
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(0)
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Director

What we bought is many years old, so if we were looking for an option today, the vendor has other...

Oct 2020
||
(0)
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Director

Netsmart is not meeting all of our needs due to our interoperability issue. We wanted them to be...

Oct 2020
||
(0)
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Director

We have been with Netsmart for a long time, and some of the same people we worked with near the...

Oct 2020
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(0)
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Manager

We had a meeting with Netsmart's billing department because we had an issue where we got...

Oct 2020
||
(0)
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Manager

I really like the ease of use. We have trained people that are not IT people, and they said that the...

Oct 2020
||
(0)
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Manager

Netsmart is really good with tablets and laptops, but they are lacking on the mobile side. They do...

Oct 2020
||
(0)
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Manager

I do not like Netsmart's phone and web support. This has been an ongoing thing with them since day...

Oct 2020
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(0)
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Manager

Homecare does a good job for us. When there is an update, such as when Medicare or Medicaid has new...

Oct 2020
||
(0)
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Manager

Every time we have an upgrade, I am not sure whether Netsmart tested it before they released it....

Oct 2020
||
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