Homecare (Allscripts) (Home Health EHR) Comments

 
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VP/Other Executive

Interfacing and Integration

We are moving to another home health vendor's product because we need more integration, and we...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Some things Netsmart does well are assessments and customizations. I like that the screens don't...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The scheduling feature is challenging in the Netsmart product. It isn't user friendly.

Aug 2020
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VP/Other Executive

Functionality and Upgrades

There are too many things we have to remember to do in the product. It doesn't flash reminders about...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I don't feel like the vendor does a lot to help us stay compliant with government regulations. Some...

Aug 2020
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CIO

Relationship

I like the level of executive involvement from Netsmart. They are a large organization, but they are...

May 2020
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CIO

Technology

Netsmart is a progressive company. They have invested in other acquisitions and technology to...

May 2020
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CMIO

Functionality and Upgrades

The system is fairly intuitive and works fairly well. From a physician standpoint, we basically have...

Mar 2020
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CMIO

Functionality and Upgrades

I would like to see clearer digestion of the data. KLAS has done studies that show that the way a...

Mar 2020
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CMIO

Interfacing and Integration

The system is not linked with the rest of our Active Directory. So that is frustrating as a...

Mar 2020
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CMIO

Technology

The system is fairly simple. It accomplishes what it is supposed to accomplish. It has had downtime,...

Mar 2020
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CIO

Functionality and Upgrades

We are still waiting on functionality that Netsmart committed to a few years ago. They are...

Jan 2020
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CIO

Interfacing and Integration

Netsmart Homecare is slower than and behind Netsmart's behavioral health tool. Netsmart is committed...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

Netsmart Home Care does its job, but we are considering using our hospital EMR for home health and...

Dec 2019
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Analyst/Coordinator

Technology

Netsmart is helpful when new regulations come out. They release products that work and meet our...

Dec 2019
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Analyst/Coordinator

Service and Support

Netsmart's service isn't proactive. If Netsmart knows about an issue, they don't notify us. The...

Dec 2019
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Analyst/Coordinator

Relationship

We get no involvement from Netsmart's contacts, and we have no idea who our salesperson is. It would...

Dec 2019
 Helpful

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Analyst/Coordinator

Service and Support

The documentation for Netsmart's updates has been very sketchy, and we don't always know the...

Dec 2019
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CNIO

Functionality and Upgrades

We go back and forth with Netsmart on whether we want to migrate to our enterprise vendor's system....

Dec 2019
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CNIO

Service and Support

We have had some difficulties with Netsmart's support. They outsource their support, and the time...

Dec 2019
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CNIO

ROI / Cost (care and feeding)

With Netsmart, we pretty much pay for everything. I feel a bit nickel-and-dimed by them. Any time we...

Dec 2019
 Helpful

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CNIO

Functionality and Upgrades

Every time we upgrade, we have problems, and there are bugs that have to be fixed. Then we need to...

Dec 2019
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CNIO

Service and Support

Some of the development requests that we have asked for may not align with Netsmart's road map for...

Dec 2019
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CNIO

Relationship

When we raise a stink, Netsmart comes in, gives us a show, and promises us a lot of love. Then they...

Dec 2019
 Helpful

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CNIO

Functionality and Upgrades

We work through a lot of frustrations in regard to the support, but at the end of the day,...

Dec 2019
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Director

Functionality and Upgrades

Netsmart is really good at following Medicare. The vendor updates things pretty quickly. From that...

Nov 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Netsmart is terrible about nickel-and-diming. They nickel-and-dime for every interface. The...

Nov 2019
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Director

Relationship

Netsmart makes a lot of promises that they don't deliver on.

Nov 2019
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Director

Technology

Netsmart's reporting isn't conducive to homecare. It is not flexible, and without IT support, we...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The current product we have is not meeting our needs, and we have to make a change. We are still...

Nov 2019
 Helpful

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Manager

Service and Support

Recently, Netsmart's support has been all right. The support people are reaching out and trying to...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Netsmart is very motivated to keep their product at a high, state-of-the-art level, and they do a...

Oct 2019
 Helpful

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Analyst/Coordinator

Relationship

Netsmart has a strong user group that is very active. At the annual user conference, the company...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

The support is good, but it has slipped a bit recently because Netsmart now requires us to use a...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

One negative thing is Netsmart's pricing structure. They charge for laptop licenses per device. That...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The reporting is weak in that the canned reports are way too busy to look at. That is not a good...

Oct 2019
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Manager

Service and Support

Netsmart's support is not as good as Allscripts' was. There is a big difference. I am definitely...

Oct 2019
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Manager

Other Observations & Comments

When Allscripts owned the system, I felt like a little fish is a huge sea. I was excited for...

Oct 2019
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Manager

Service and Support

I can maneuver the system pretty much by myself and troubleshoot problems. I am even better at...

Oct 2019
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Manager

Functionality and Upgrades

Navigating the system is a breeze. I can get from one place to another very easily. My nurses use...

Oct 2019
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Manager

Relationship

We have experienced better communication with Netsmart this year. I have been more confident about...

Jun 2019
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Manager

Relationship

Netsmart is very engaged and committed to us. Netsmart has a thorough knowledge of the product and...

Jun 2019
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Director

Relationship

If we saw any type of new development from Netsmart, we had to go and look for that new development....

May 2019
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Director

Implementation and Training

I hated Netsmart. We had a very bad implementation with Netsmart when they were Allscripts. That...

May 2019
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Director

Functionality and Upgrades

There were a lot of moving pieces to this system, but the system was not very user friendly. In...

May 2019
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Director

Interfacing and Integration

There was no integration at all with the organization of the system. From a documentation...

May 2019
 Helpful

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Director

Service and Support

Netsmart has a community blog that we can go on and ask whether someone else has the same issue as...

May 2019
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Director

Other Observations & Comments

If an issue with Netsmart's system doesn't take down the entire system, the issue isn't a priority...

May 2019
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Director

Functionality and Upgrades

Soon, we are going to be required to do verification visits for home-health aides, and we are going...

May 2019
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Director

Functionality and Upgrades

Netsmart's system has bugs every once in a while with the upgrades, and the bugs set us back. We...

May 2019
 Helpful

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Director

Other Observations & Comments

When Netsmart releases new features, they usually come with a cost. The costs aren't outrageous, but...

May 2019
 Helpful

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Director

Functionality and Upgrades

With Netsmart's product, we can customize care plans so that our staff members are accessing the...

May 2019
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VP/Other Executive

Technology

If we were to make the decision again today, we probably would not buy Netsmart Homecare. Netsmart...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Netsmart’s resources are technically knowledgeable, but there is no project management to help us...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The big issue with Netsmart is quality control. They roll out things that often have serious bugs,...

Apr 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

Netsmart claims to be very big into interoperability, but implementation is extremely expensive and...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Netsmart sometimes allows people to do the wrong thing. There are design flaws that can really get...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

Netsmart's product, myUnity, is a more up-to-date platform than Netsmart Homecare. Netsmart's new...

Apr 2019
 Helpful

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VP/Other Executive

Service and Support

Netsmart’s support tries to give simple, quick answers instead of really understanding the problem...

Apr 2019
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VP/Other Executive

Relationship

Netsmart’s executives are totally uninformed. They are not that involved with us.

Apr 2019
 Helpful

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VP/Other Executive

Relationship

Netsmart doesn’t seem to be in touch with their clients the way that they should be. I don’t think...

Apr 2019
 Helpful

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Director

Service and Support

The product used to be owned by Allscripts, and now it is a part of Netsmart. New releases are...

Jan 2019
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Director

Service and Support

Netsmart has given us some new representatives. I think that they are called Client Alignment...

Jan 2019
 Helpful

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Director

Service and Support

We had a support issue with Netsmart. They update ICD-10 in the system every October, and we have to...

Jan 2019
 Helpful

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Director

Functionality and Upgrades

Netsmart's tablet product is much more user friendly, and it is easier for our employees. They don't...

Jan 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Netsmart does a lot of nickel-and-diming. For example, we basically had to convert our old legacy...

Jan 2019
 Helpful

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CIO

Functionality and Upgrades

Netsmart has continued to invest heavily in their platform for independent living skills. There is a...

Jan 2019
 Helpful

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CIO

Functionality and Upgrades

We have seen dramatic improvements to Netsmart Homecare since it was acquired. Netsmart has invested...

Jan 2019
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CIO

Future Outlook

I am confident in Netsmart because they help us get where we need to go. They have quite a bit of...

Jan 2019
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CIO

Lessons Learned

Customers need to be very careful when going through a bid or RFP for Netsmart Homecare. It is very...

Jan 2019
 Helpful

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Director

Other Observations & Comments

Netsmart has made the commitment to move into the home health industry from the behavioral health...

Dec 2018
 Helpful

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Director

Service and Support

Netsmart needs to improve the support for some of their add-on components. They do really well when...

Dec 2018
 Helpful

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Director

Functionality and Upgrades

Since we moved from Allscripts to Netsmart, we have seen a major increase in enhancements and...

Dec 2018
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Director

Functionality and Upgrades

Netsmart needs to better define what is basic and what requires an innovation or an enhancement...

Dec 2018
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Director

Implementation and Training

We hired a consultant and brought in Netsmart representatives to do some grassroots training with...

Dec 2018
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Director

Service and Support

We were able to find the right person at Netsmart who has been very helpful and who follows through....

Dec 2018
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Director

Service and Support

Our homecare and hospice departments use the Netsmart system. I have tried to identify whether...

Dec 2018
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Director

Functionality and Upgrades

My field nurses find it difficult to maneuver through the assessment. We are really trying to...

Dec 2018
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Manager

Other Observations & Comments

Netsmart Homecare is very much integrated into our company. It is what it is. But I believe there...

Jul 2018
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Manager

Other Observations & Comments

Netsmart is pretty slow with fixes. But we have access to their support, and they don’t change much.

Jul 2018
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Manager

Other Observations & Comments

I am more focused on skills. I think about the clinicians' speed and their ability to get in and out...

Jul 2018
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Manager

Other Observations & Comments

Netsmart Homecare doesn’t integrate with our goals. It is just our EMR. I would like other systems...

Jul 2018
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Manager

Technology

Netsmart is behind the times. The system is server based, not cloud based, and there is a need for...

Jul 2018
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Manager

Functionality and Upgrades

Netsmart Homecare is the Excel of EMRs; other EMRs are like Word. Excel has the capacity to run...

Jul 2018
 Helpful

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CFO

Functionality and Upgrades

Netsmart Homecare is a good homecare system. It works great for us. It is the only homecare system...

Mar 2018