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Homecare (Allscripts) (Home Health EHR)
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

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Home Health EHR 2021: A Look at the Experience of Midsize to Large Home Health Agencies
Home Health EHR 2021:
A Look at the Experience of Midsize to Large Home Health Agencies
February 2021
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Home Health 2019: Decision Insights Report
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Director

I would like Homecare to be more flexible. There have been a lot of times where we have had to wait...

Jun 2021
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Director

One of the vendor's strengths is that they have a big customer base. They integrate a lot of things....

Jun 2021
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Director

Homecare is a little pricey. We would love to have the solution hosted. That is a little too...

Jun 2021
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Director

Homecare is part of our long-term plans, but it is still good to see what else is out there every...

Jun 2021
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Director

The vendor nickel-and-dimes us. Every single thing we ask for has a charge. Doing integrations with...

Jun 2021
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Director

We have done some integrations with the system, and the vendor seems to have some pretty good teams...

Jun 2021
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Director

We don't have any ongoing training for the system. We can pay for engagements and have the vendor...

Jun 2021
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Director

Back in the day, we used to be able to test upgrades for the vendor and do all sorts of things. The...

Jun 2021
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Director

The vendor is constantly doing things to update our tablets and the system's functionality. They are...

Jun 2021
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Director

For a number of years, we had a vendor representative who dealt with us. We could go to them for all...

Jun 2021
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Director

There are support people who reach out with new compliance issues or requirements that need to be...

Jun 2021
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Director

If I were to talk to someone who was looking at this product, I would say that it is a fairly stable...

Jun 2021
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Director

The key strength of Netsmart is their software's ease of use. It is easy to train and orient new...

May 2021
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Director

Netsmart has a document repository called AllDocs, and we are billed differently for that system,...

May 2021
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Director

The billing side of Netsmart’s system is cumbersome. We can’t get straight answers about how to do a...

May 2021
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Director

The way we are charged for Netsmart’s system is based on a bunch of different modules. Our bill is...

May 2021
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Director

We use the laptop version of Netsmart's software, not the mobile version that they are pushing. We...

May 2021
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Director

We were having issues, and it wasn’t until I said I was leaving Netsmart as a veiled threat that I...

May 2021
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Director

I like Netsmart’s color coding. They use a stoplight, which is really helpful. The acute care...

May 2021
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CMIO

The primary benefit specifically in the home health space is the ease of information movement. If...

Apr 2021
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CMIO

We do get good reporting out of the solution. We augment a little bit of the medication tracking,...

Apr 2021
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CMIO

Netsmart is part of our long-term plans, but the caveat is migrating to their new platform. The new...

Apr 2021
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CMIO

The vendor has paid a lot of attention to the interoperability standards and has really tried to...

Apr 2021
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(0)
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Manager

Unfortunately, we no longer see Netsmart as a partner that can meet our needs. A big gap of Netsmart...

Apr 2021
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Manager

Netsmart is too sales focused. They don't necessarily understand the needs of all of their customers...

Apr 2021
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Manager

We haven't pushed Netsmart too much in the last year, but they have kept the promises that we have...

Apr 2021
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Manager

With the quality of releases and the level of effort that Netsmart has made, they have made the...

Apr 2021
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Manager

We have someone who is dedicated, but that person is more reactive than proactive. Our main contacts...

Apr 2021
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(0)
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Manager

Unfortunately, our satisfaction is expected to go down. Things are going to be very challenging with...

Apr 2021
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(0)
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Manager

We have been using the system for a while, so it is pretty attuned to our processes. We have pretty...

Apr 2021
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(0)
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Manager

Netsmart has a really large suite of offerings and a large set of tools and services. If I were a...

Apr 2021
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Manager

Netsmart's reporting is good. It allows us to write our own queries and run our own reports. The...

Mar 2021
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Manager

My biggest problem with the solution is that it needs a better workflow. The work isn't directed at...

Mar 2021
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(0)
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Manager

Netsmart provides hundreds of videos for training. The videos themselves are fine, but there is no...

Mar 2021
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VP/Other Executive

I would buy the vendor's new solution if starting over again today. I would choose either the iPad...

Mar 2021
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VP/Other Executive

Pretty much any new interface we want or any new thing costs thousands of dollars. There are things...

Mar 2021
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VP/Other Executive

We have a project we have been working with the vendor on, and things have been a little delayed. We...

Mar 2021
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Director

With the last implementation we did with the vendor years ago, we found their implementation team to...

Mar 2021
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Director

The vendor's training has gotten better with their new payment response team. Their new team is trying....

Mar 2021
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Director

Vendor executive involvement is a tough one. The vendor doesn’t have user groups anymore, so we...

Mar 2021
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(0)
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Director

The vendor has done a pretty good job, but I would probably not purchase the system again. The...

Mar 2021
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(0)
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Director

The vendor doesn’t keep promises. There are things we have been asking the vendor about, and they...

Mar 2021
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(0)
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Director

The vendor does not avoid charging for things. Any interface or anything we do includes charges that...

Mar 2021
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(0)
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Director

The product is not part of our long-term plans. We are part of a larger organization, and they made...

Mar 2021
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VP/Other Executive

In order for Netsmart Homecare to communicate with other systems, Netsmart charges us an exorbitant...

Oct 2020
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VP/Other Executive

We are trying to work with Netsmart and transition to tablets, but that transition is cost...

Oct 2020
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VP/Other Executive

If I could change to Epic's system tomorrow, I would. I would like to make that change within the...

Oct 2020
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(0)
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Director

We plan to get away from Netsmart. Homecare really hasn’t changed a lot in its look, feel, and...

Oct 2020
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(0)
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Director

There isn’t a whole lot of communication about what is new and what is on the road maps. Netsmart...

Oct 2020
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(0)
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Director

Netsmart definitely charges for everything. One of the pain points is that everything has a cost. If...

Oct 2020
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(0)
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Director

What we bought is many years old, so if we were looking for an option today, the vendor has other...

Oct 2020
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(0)
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Director

Netsmart is not meeting all of our needs due to our interoperability issue. We wanted them to be...

Oct 2020
||
(0)
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Director

We have been with Netsmart for a long time, and some of the same people we worked with near the...

Oct 2020
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(0)
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Manager

We had a meeting with Netsmart's billing department because we had an issue where we got...

Oct 2020
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(0)
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Manager

I really like the ease of use. We have trained people that are not IT people, and they said that the...

Oct 2020
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(0)
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Manager

Netsmart is really good with tablets and laptops, but they are lacking on the mobile side. They do...

Oct 2020
||
(0)
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Manager

I do not like Netsmart's phone and web support. This has been an ongoing thing with them since day...

Oct 2020
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(0)
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Manager

Homecare does a good job for us. When there is an update, such as when Medicare or Medicaid has new...

Oct 2020
||
(0)
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Manager

Every time we have an upgrade, I am not sure whether Netsmart tested it before they released it....

Oct 2020
||
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Related Reports
Perception
KLAS article icon
Post-Acute Care 2020
10 November 20    |   Jennifer Despain and Paul Hess
Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.
Decision Insights
KLAS article icon
Home Health 2019
07 February 19    |   Doug Tolley, Paul Hess and Sam Eaquinto
For many home health agencies, a quality EHR is a critical factor for staying in business. Home health EHR vendors are expected to be a strategic partner, helping customers navigate the current regulations and upcoming regulatory changes in the home health market. Accuracy of documentation and a focus on outcomes over activity are primary themes in market segment discussions. This report answers the critical questions of home health executives: Are other customers of my vendor satisfied? Which vendors do other home health agencies see as the most competitive when they are making their selections? When other agencies decide to make a change, where do they go?



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