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Commentary Summary
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User Commentary
VP/Other Executive
In order for Netsmart Homecare to communicate with other systems, Netsmart charges us an exorbitant...
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VP/Other Executive
We are trying to work with Netsmart and transition to tablets, but that transition is cost...
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VP/Other Executive
If I could change to Epic's system tomorrow, I would. I would like to make that change within the...
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Director
We plan to get away from Netsmart. Homecare really hasn’t changed a lot in its look, feel, and...
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Director
There isn’t a whole lot of communication about what is new and what is on the road maps. Netsmart...
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Director
Netsmart definitely charges for everything. One of the pain points is that everything has a cost. If...
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Director
What we bought is many years old, so if we were looking for an option today, the vendor has other...
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Director
Netsmart is not meeting all of our needs due to our interoperability issue. We wanted them to be...
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Director
We have been with Netsmart for a long time, and some of the same people we worked with near the...
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Manager
We had a meeting with Netsmart's billing department because we had an issue where we got...
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Manager
I really like the ease of use. We have trained people that are not IT people, and they said that the...
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Manager
Netsmart is really good with tablets and laptops, but they are lacking on the mobile side. They do...
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Manager
I do not like Netsmart's phone and web support. This has been an ongoing thing with them since day...
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Manager
Homecare does a good job for us. When there is an update, such as when Medicare or Medicaid has new...
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Manager
Every time we have an upgrade, I am not sure whether Netsmart tested it before they released it....
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VP/Other Executive
We are moving to another home health vendor's product because we need more integration, and we...
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VP/Other Executive
Some things Netsmart does well are assessments and customizations. I like that the screens don't...
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VP/Other Executive
The scheduling feature is challenging in the Netsmart product. It isn't user friendly.
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VP/Other Executive
There are too many things we have to remember to do in the product. It doesn't flash reminders about...
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VP/Other Executive
I don't feel like the vendor does a lot to help us stay compliant with government regulations. Some...
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CIO
I like the level of executive involvement from Netsmart. They are a large organization, but they are...
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CIO
Netsmart is a progressive company. They have invested in other acquisitions and technology to...
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CMIO
The system is fairly intuitive and works fairly well. From a physician standpoint, we basically have...
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CMIO
I would like to see clearer digestion of the data. KLAS has done studies that show that the way a...
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CMIO
The system is not linked with the rest of our Active Directory. So that is frustrating as a...
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CMIO
The system is fairly simple. It accomplishes what it is supposed to accomplish. It has had downtime,...
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