Homecare (Allscripts) (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 10:21:46 AM and Model.EvProductId = 1579

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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VP/Other Executive

Interfacing and Integration

In order for Netsmart Homecare to communicate with other systems, Netsmart charges us an exorbitant...

Oct 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We are trying to work with Netsmart and transition to tablets, but that transition is cost...

Oct 2020
 Helpful

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VP/Other Executive

Service and Support

If I could change to Epic's system tomorrow, I would. I would like to make that change within the...

Oct 2020
 Helpful

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Director

Technology

We plan to get away from Netsmart. Homecare really hasn’t changed a lot in its look, feel, and...

Oct 2020
 Helpful

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Director

Sales and Contracting

There isn’t a whole lot of communication about what is new and what is on the road maps. Netsmart...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Netsmart definitely charges for everything. One of the pain points is that everything has a cost. If...

Oct 2020
 Helpful

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Director

Other Observations & Comments

What we bought is many years old, so if we were looking for an option today, the vendor has other...

Oct 2020
 Helpful

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Director

Interfacing and Integration

Netsmart is not meeting all of our needs due to our interoperability issue. We wanted them to be...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

We have been with Netsmart for a long time, and some of the same people we worked with near the...

Oct 2020
 Helpful

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Manager

Service and Support

We had a meeting with Netsmart's billing department because we had an issue where we got...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

I really like the ease of use. We have trained people that are not IT people, and they said that the...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Netsmart is really good with tablets and laptops, but they are lacking on the mobile side. They do...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

I do not like Netsmart's phone and web support. This has been an ongoing thing with them since day...

Oct 2020
 Helpful

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Manager

Service and Support

Homecare does a good job for us. When there is an update, such as when Medicare or Medicaid has new...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

Every time we have an upgrade, I am not sure whether Netsmart tested it before they released it....

Oct 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We are moving to another home health vendor's product because we need more integration, and we...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Some things Netsmart does well are assessments and customizations. I like that the screens don't...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The scheduling feature is challenging in the Netsmart product. It isn't user friendly.

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

There are too many things we have to remember to do in the product. It doesn't flash reminders about...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I don't feel like the vendor does a lot to help us stay compliant with government regulations. Some...

Aug 2020
 Helpful

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CIO

Relationship

I like the level of executive involvement from Netsmart. They are a large organization, but they are...

May 2020
 Helpful

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CIO

Technology

Netsmart is a progressive company. They have invested in other acquisitions and technology to...

May 2020
 Helpful

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CMIO

Functionality and Upgrades

The system is fairly intuitive and works fairly well. From a physician standpoint, we basically have...

Mar 2020
 Helpful

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CMIO

Functionality and Upgrades

I would like to see clearer digestion of the data. KLAS has done studies that show that the way a...

Mar 2020
 Helpful

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CMIO

Interfacing and Integration

The system is not linked with the rest of our Active Directory. So that is frustrating as a...

Mar 2020
 Helpful

 or  to see details.

CMIO

Technology

The system is fairly simple. It accomplishes what it is supposed to accomplish. It has had downtime,...

Mar 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Netsmart Home Care does its job, but we are considering using our hospital EMR for home health and...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

Netsmart is helpful when new regulations come out. They release products that work and meet our...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Netsmart's service isn't proactive. If Netsmart knows about an issue, they don't notify us. The...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We get no involvement from Netsmart's contacts, and we have no idea who our salesperson is. It would...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The documentation for Netsmart's updates has been very sketchy, and we don't always know the...

Dec 2019
 Helpful

 or  to see details.

CNIO

Functionality and Upgrades

We go back and forth with Netsmart on whether we want to migrate to our enterprise vendor's system....

Dec 2019
 Helpful

 or  to see details.

CNIO

Service and Support

We have had some difficulties with Netsmart's support. They outsource their support, and the time...

Dec 2019
 Helpful

 or  to see details.

CNIO

ROI / Cost (care and feeding)

With Netsmart, we pretty much pay for everything. I feel a bit nickel-and-dimed by them. Any time we...

Dec 2019
 Helpful

 or  to see details.

CNIO

Functionality and Upgrades

Every time we upgrade, we have problems, and there are bugs that have to be fixed. Then we need to...

Dec 2019
 Helpful

 or  to see details.

CNIO

Service and Support

Some of the development requests that we have asked for may not align with Netsmart's road map for...

Dec 2019
 Helpful

 or  to see details.

CNIO

Relationship

When we raise a stink, Netsmart comes in, gives us a show, and promises us a lot of love. Then they...

Dec 2019
 Helpful

 or  to see details.

CNIO

Functionality and Upgrades

We work through a lot of frustrations in regard to the support, but at the end of the day,...

Dec 2019
 Helpful

 or  to see details.

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