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Homecare (Allscripts) (Home Health EHR) Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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VP/Other Executive

In order for Netsmart Homecare to communicate with other systems, Netsmart charges us an exorbitant...

Oct 2020
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VP/Other Executive

We are trying to work with Netsmart and transition to tablets, but that transition is cost...

Oct 2020
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VP/Other Executive

If I could change to Epic's system tomorrow, I would. I would like to make that change within the...

Oct 2020
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Director

We plan to get away from Netsmart. Homecare really hasn’t changed a lot in its look, feel, and...

Oct 2020
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Director

There isn’t a whole lot of communication about what is new and what is on the road maps. Netsmart...

Oct 2020
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Director

Netsmart definitely charges for everything. One of the pain points is that everything has a cost. If...

Oct 2020
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Director

What we bought is many years old, so if we were looking for an option today, the vendor has other...

Oct 2020
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Director

Netsmart is not meeting all of our needs due to our interoperability issue. We wanted them to be...

Oct 2020
(0)
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Director

We have been with Netsmart for a long time, and some of the same people we worked with near the...

Oct 2020
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Manager

We had a meeting with Netsmart's billing department because we had an issue where we got...

Oct 2020
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Manager

I really like the ease of use. We have trained people that are not IT people, and they said that the...

Oct 2020
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Manager

Netsmart is really good with tablets and laptops, but they are lacking on the mobile side. They do...

Oct 2020
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Manager

I do not like Netsmart's phone and web support. This has been an ongoing thing with them since day...

Oct 2020
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Manager

Homecare does a good job for us. When there is an update, such as when Medicare or Medicaid has new...

Oct 2020
(0)
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Manager

Every time we have an upgrade, I am not sure whether Netsmart tested it before they released it....

Oct 2020
(0)
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VP/Other Executive

We are moving to another home health vendor's product because we need more integration, and we...

Aug 2020
(0)
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VP/Other Executive

Some things Netsmart does well are assessments and customizations. I like that the screens don't...

Aug 2020
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VP/Other Executive

The scheduling feature is challenging in the Netsmart product. It isn't user friendly.

Aug 2020
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VP/Other Executive

There are too many things we have to remember to do in the product. It doesn't flash reminders about...

Aug 2020
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VP/Other Executive

I don't feel like the vendor does a lot to help us stay compliant with government regulations. Some...

Aug 2020
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CIO

I like the level of executive involvement from Netsmart. They are a large organization, but they are...

May 2020
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CIO

Netsmart is a progressive company. They have invested in other acquisitions and technology to...

May 2020
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CMIO

The system is fairly intuitive and works fairly well. From a physician standpoint, we basically have...

Mar 2020
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CMIO

I would like to see clearer digestion of the data. KLAS has done studies that show that the way a...

Mar 2020
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CMIO

The system is not linked with the rest of our Active Directory. So that is frustrating as a...

Mar 2020
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CMIO

The system is fairly simple. It accomplishes what it is supposed to accomplish. It has had downtime,...

Mar 2020
(0)
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