IntelleChartPRO EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
I would like the vendor to have more integration options on the PM side with their vendor partners...
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Operations
Our implementation and training went pretty well. We are still dealing with little things we didn't...
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Relationship
So far, the things I have really liked about Nextech have been their people and their support. We...
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Loyalty, Relationship
Nextech needs to invest in some additional automation and upgrades on the system's PM side. However,...
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Relationship
Nextech really needs to make some improvements to their system. They really try, but they have a big...
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Relationship, Operations, Product, Value
Nextech recently made it possible for us to build our own patient populations and upload them, and...
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Value
The system seems to be pretty all inclusive. The vendor has a couple of different packages, and we...
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Operations
The vendor is just super slow at delivering new technology. They are doing it, but the technology is...
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Loyalty, Product, Value
We are able to monitor outcomes and look at surveys and things like that in real time. We are...
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Product
The world of MIPS is getting worse only because of healthcare and the government. So IntelleChartPRO...
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Relationship
There are certain things that we get a very quick response from the Nextech support staff on. But if...
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Culture, Relationship
Nextech doesn’t have regular meetings with us to discuss any new developments or any suggestions we...
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Relationship, Operations
If Nextech implements something, they don't set up a call to have a webinar or have a client success...
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Relationship
Nextech does not provide any access to the executive branch. We had a client success manager, and...
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Operations
Nextech doesn't keep all of their promises. Their implementation process is lacking. I have worked...
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Operations
Nextech set up their training so that there wasn't really any wiggle room with goals and time...
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Product
The product is cloud based. That is great. We don't have a lot of responsibility when it comes to...
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Relationship
Nextech is proactive. They reach out to us through the system. The system has pop-ups that will...
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Loyalty, Product
The reporting abilities on the EPM side of the system aren't as robust as they were in our previous...
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Relationship, Operations
Nextech has a lot of training online. We do that with new staff members so that they can see what...
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Product
The staff and doctors like the features in IntelleChartPRO EHR. We haven't had anything else....
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Loyalty, Product
IntelleChartPRO EHR does what we need it to do. We would like some small things about it changed and...
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Value
I think Nextech charges for every little thing. We recently added a third-party interface, and that...
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Relationship
IntelleChartPRO EHR is good when it works, but we have to get things to work how we want. Our...
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Relationship
We recently had an integration issue where the other vendor made some changes and didn't let Nextech...
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Product
I used to work at another practice that had much more user friendly software than IntelleChartPRO...
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Relationship
Nextech's support people have always been very helpful. However, it would seem that the vendor has...
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Product
I would recommend that anyone considering Nextech's system do a lot of research because there has to...
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Relationship, Product
The vendor should put all of the ICD-10 codes into their product. It is ridiculous that we have to...
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Product
I like the way doses of medication can be prescribed in Nextech's product. That is very good. The...
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Relationship
In general, there are a lot of different pieces of software on the market that have web-based...
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Value
My impression is that IntelleChartPRO EHR costs a lot more now than when we first started. I feel...
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Relationship
Nextech keeps all their promises but not always right away. There is a feature they talked about and...
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Relationship
I have started to develop relationships. I like the fact that I was contacted after I responded to a...
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Relationship, Product
I really like the fact that we don't have an in-house server anymore. There is a level of security...
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Relationship
I have years of experience in dealing with this type of software. When we came into IntelleChartPRO...
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Loyalty, Relationship
I almost feel like Nextech is working on the things that they need to to improve. Probably the...
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Operations
When Nextech updated the product to v.7 from v.6, there was no current training for the new version....
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Product, Value
Nobody has anything like IntelleChartPRO EHR. In the system, we can see every patient in every...
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Product
The thing that has gone well with IntelleChartPRO EHR is the fact that it is an extremely...
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Relationship, Operations, Product
Nextech does a lot of updates to their system, and that is great, but it seems like every time they...
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Relationship
MDI does stand out in their customer service compared to our practice management vendor. I can...
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Relationship, Product
Nextech is constantly staying up-to-date with new documentation requirements and regulations that...
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Value
Nextech’s pricing is more à la carte. That is fine. I don't think it is a bad thing that Nextech...
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Loyalty, Product
We use IntelleChartPRO EHR for efficiency purposes to see more patients. Our staff was trained...
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Relationship
Nextech’s support team could improve by being more timely. If we put a support request into the...
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Relationship
Nextech’s support team is pretty good, and they solve pretty much everything we need. If we have an...
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Product
We integrated Nextech with Practice Plus. Practice Plus is a practice management system that Nextech...
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Relationship
Some of the tickets we submit to Nextech take quite a while to get resolved. Nextech sometimes has...
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Operations
We don't have good access to training videos from Nextech that are current. If we have a new...
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Culture, Relationship
Nextech eventually keeps their promises. Sometimes, it can take them a while to get to that point. I...
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Value
In terms of charges from Nextech, we haven't had to change much, and the vendor hasn't really tacked...
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Operations, Product
Nextech's layout for encounters makes it easy for us to train people, even if they have no...
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Product, Value
Nextech's system has been much better than our last system. We are already faster with documenting...
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Product, Value
I very much like Nextech's ability to customize our notes. The customization has made our notes much...
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Culture, Operations
The training could have been a little better, but it was adequate. We had on-site trainers from...
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Culture, Value
We have bundled costs, and so far, we haven't had any surprises. From the beginning, we knew what we...
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Relationship
Nextech’s support has been very good. I have opened several support tickets so far, and the vendor...
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Relationship
I like Nextech overall. Usually, when there is an issue, they tend to respond to it and resolve it...
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Operations
I wish that when Nextech did live trainings over the internet, they could be a little more detailed....
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Operations, Product
We have found that anytime Nextech does an upgrade, a lot of our things change. Sometimes, it is...
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Operations, Product
I am pretty happy with the system overall. I like how user friendly the system is. It is fairly easy...
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Relationship, Product
Sometimes with updates, Nextech changes one thing, and it messes up another thing. Some of the...
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Operations
Some of the IntelleChartPRO EHR online training videos that are available are not necessarily...
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Operations, Product
IntelleChartPRO EHR is very user friendly and customizable. I have had a lot of new staff lately,...
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Relationship
There are some things I would like IntelleChartPRO EHR to do that it doesn't, but Nextech always...
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Operations
Previously, whatever the organization already knew is what we were taught whether it was correct or...
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Product
We are able to do day-in and day-out things, navigate IntelleChartPRO EHR, and do all the things...
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Product
I would really appreciate having the patient's photo on every single screen so that I could easily...
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Relationship
It takes about two to three days to even get any sort of answer from Nextech’s support people. By...
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Operations, Product
I wish we could know more about the IntelleChartPRO EHR upgrades when they come out and could have...
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Relationship
Sometimes Nextech does updates and doesn't inform us, so they could improve by sending more emails...
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Product
In IntelleChartPRO EHR, I like that we are able to view the patients and images and everything that...
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Product
In IntelleChartPRO EHR, the insurance information doesn't pull over in some of our different areas,...
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Relationship
Initially, of course, IntelleChartPRO EHR is difficult to start up because of all the setups and...
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Product
In terms of my daily function, the bulk of what the product does hasn't really changed a whole lot....
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Loyalty
I'm not sure the product is part of my long-term plans. I'm going to think about switching somewhere...
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Operations
The vendor hasn’t had recent training. I think the vendor could be doing training even now.
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Loyalty, Product
To increase my satisfaction over the next year, the vendor would need to have improvement on the...
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Loyalty, Relationship, Product
Nextech tries really hard to keep all their promises. We are always on the most current version of...
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Operations
Once we got the product set up and running, I was asked whether we could change different things....
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Relationship, Operations
If I push an issue, I get some stuff accelerated up to people who are in the development area, and...
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Value
So far, the vendor has avoided charging for every little thing. I don't know where they are headed....
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Loyalty, Relationship, Product
Nextech is working on a new way to import images, and they came out with an upgrade, but it didn't...
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Loyalty
Nextech has a lot of innovations going on. Sometimes Nextech bites off a little more than they can...
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Product
Nextech just came up with four or five elements that they have released into IntelleChartPRO EHR....
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Loyalty, Product
Ease of use is pretty important. Without it, we would get constant complaints from providers. I...
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Product
The design of IntelleChartPRO EHR is nice. We like the chart format. We like the ease of the summary...
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Operations, Product
IntelleChartPRO EHR is easy to use, and it is very obvious how to use it. The only thing that is...
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Relationship
Nextech’s support is really good. There is someone right away. The vendor is good at notifying us...
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Relationship, Operations, Product
Nextech could improve their upgrade process by having a physician or a real ophthalmology practice...
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Product
The reporting features in IntelleChartPRO EHR are outdated now. We cannot really use a lot of the...
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Relationship, Operations, Product
We have had some issues with IntelleChartPRO EHR. For example, the imaging system that we had worked...
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Operations
The vendor did a nice update for the consent form, and that was actually a good update. But the...
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Operations, Product
When Nextech has releases, they have release days where we can register and watch the release. Some...
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Loyalty
We are supposed to be going to another EHR sometime in the future, so IntelleChartPRO EHR will be...
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Product
This might sound foolish, but the light and dark theme options in IntelleChartPRO EHR are pretty...
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Product
IntelleChartPRO EHR does what it is supposed to do, and I can look at patient demographics, any...
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Product
With other solutions, if the doctor or another technician goes into a chart in the program, another...
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Relationship
Anytime I have had to call Nextech because their system was down or was just frozen, Nextech has...
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Product
When I'm in IntelleChartPRO EHR, there are drop-down boxes, but the drop-down menu lists so many...
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Product
Generally, I have no problems with IntelleChartPRO EHR. The only thing I would change would be...
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Product
I like IntelleChartPRO EHR, and if my organization ends up keeping the product, I'm going to be...
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Loyalty, Operations
I am participating in some training, and my satisfaction will increase if Nextech gives me...
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Relationship
If Nextech solved everything instantly, I would be completely happy, but sometimes, they have to get...
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Relationship
Nextech is always available and accessible. There have been a couple of things that have lasted way...
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Relationship
It is nice to see the executives of Nextech go to conferences. If I have a certain request, I have...
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Product
IntelleChartPRO EHR is the best system I have ever had. I love it. Nextech needs to keep up the good...
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Product
There is more that Nextech could do for our specialty. We have to go to outside websites to file our...
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Loyalty, Product
We wish we had more integration offerings for IntelleChartPRO EHR. Nextech keeps making things...
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Product
When the patients come in, we can move them from location to location throughout the product, and we...
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Loyalty, Product
There is a lot of clicking in the product. Whenever we want to go from one visit to another, we have...
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Product
While most EHRs have a library to walk us through things step-by-step, I have never figured out...
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Operations, Product
The product has so many bugs, and it is difficult to get the vendor to fix something. The product is...
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Relationship
At other organizations, the vendor has stuff that uploads into the patient's charts, but our system...
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Product
We want better integration between IntelleChartPRO EHR and another solution we use with regard to...
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Relationship, Product
Things related to tasks and lab or test ordering need some attention.
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Product
The vendor needs to scrap the whole back-end code of the product and start over. A lot of their...
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Loyalty, Product
It feels like this product is the stepchild of Nextech and they don't invest as much in it. It would...
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Operations, Product
The only thing the product has going for it is that it was designed by an ophthalmologist for...
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Relationship, Product
The vendor’s response times could be significantly improved. It could be two or three days before...
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Culture, Loyalty
We decided to go with Nextech because some of our staff members knew people who worked at the...
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Operations
We had a really tough transition to IntelleChartPRO EHR. The implementation was poor because the...
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Product, Value
In the system, the process of checking in and out is much smoother than the process in our previous...
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Product
I don’t like the functionality for scheduling appointments in IntelleChartPRO EHR. That...
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Relationship
Because of the time difference between us and Nextech, sometimes we have issues because when we need...
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Operations
There is not much training or anything that Nextech provides.
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Value
Nextech charges for every single thing. If we want labs and x-ray results to automatically go into...
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Product
IntelleChartPRO EHR is not the fanciest or nicest looking EHR. It is very archaic in a way. The...
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Product
I wish IntelleChartPRO EHR were more customizable. If the doctor wants to add something as a default...
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Relationship
It sometimes seems like Nextech doesn't have that much tech support available at certain hours, even...
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Operations
Nextech is transparent with their training. There is a customer portal where we can access any...
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Operations
When we first switched over to Nextech's product, it was new, and the training people from Nextech...
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Relationship
Nextech needs more employees. The vendor's Knowledge Base resource is backed up, and several tickets...
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Product
We would like to have more integration points with our practice management solution.
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Relationship
We have been pretty satisfied with what we have done so far with Nextech. The customer service has...
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