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Connect Integration Engine
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Manager
The vendor is pretty good about not nickel-and-diming. They are very flexible, and they help us deal...
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Manager
Some of the codes the vendor had written to do some of the messages have led to some pretty gnarly...
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Manager
The vendor could improve in providing solid answers to problems. When I call NextGen Healthcare, I...
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Manager
The vendor has not really delivered any new technology. I would like to see them implement some...
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Manager
When we call the vendor's support, we reach someone who may or may not be able to effectively...
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Manager
I would advise someone looking at the product to look at all of the integration aspects for what...
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Analyst/Coordinator
NextGen Healthcare's support has improved; it used to be very bad. From NextGen Healthcare's...
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Analyst/Coordinator
NextGen Healthcare charges a lot for implementing things. If we want to reach out to them for...
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Analyst/Coordinator
We can do a lot of things with NextGen Connect. The vendor has made some improvements, so the system...
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Analyst/Coordinator
NextGen Healthcare still lacks a lot on the API side from a product management perspective as a...
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Manager
I don't have any plans to change to another application. I have no regrets about purchasing the...
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Manager
Everything with Connect Integration Engine has been self-service, so I go by whatever documentation...
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Manager
There is so much potential for what we can do with the system, and NextGen Healthcare is always...
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CIO
We like Connect Integration Engine very much. We are very satisfied with it. It is robust, and it is...
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CIO
NextGen Healthcare does not totally support FHIR in the current version, but they have something for...
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VP/Other Executive
NextGen Healthcare should make the dashboard easier to interpret. The memory and disk space usage is...
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VP/Other Executive
I like the product and have been on it for a long time. For those that have been on the product a...
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VP/Other Executive
NextGen Healthcare could improve their documentation. Interfacing is so technically tricky, and a...
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VP/Other Executive
We are always able to submit a ticket to NextGen Healthcare's support, and they eventually get back...
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VP/Other Executive
NextGen Healthcare's biggest strength is that they don’t charge for additional destinations. We work...
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VP/Other Executive
With this product, we are able to write transformations in JavaScript, and we don’t have to go to...
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VP/Other Executive
Connect Integration Engine interfaces with third-party EMRs and data sources better than any product...
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Analyst/Coordinator
As long as nothing goes wrong, we can do what is needed in the system, but that doesn't happen very...
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Analyst/Coordinator
I don't think the vendor is going to change over the next year. I don't enjoy saying bad things...
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Analyst/Coordinator
We are in the cloud, so we don't have the hardware. The vendor owns it. When the product needs to be...
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Analyst/Coordinator
The vendor has a frequent call for developers, but I am not a developer. I have been on the call a...
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Analyst/Coordinator
When we need to integrate a new system, getting someone to help me connect is like pulling teeth....
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Analyst/Coordinator
It is hard to accomplish anything with the vendor's support. There are too many layers. NextGen...
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Analyst/Coordinator
The vendor provides monthly Q&A sessions and demonstrations. Their training has been pretty good.
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Analyst/Coordinator
I would tell others that the software is flexible with interfacing. Users can create or accommodate...
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Analyst/Coordinator
I appreciate that NextGen Healthcare continues to support open-source software. That is probably...
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Analyst/Coordinator
I like the product. It is nice and easy to manage. The system is pretty stable, and we feel very...
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Analyst/Coordinator
NextGen Healthcare could offer some trainings and webinars to make our experience better.
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Analyst/Coordinator
We are extremely satisfied with NextGen Healthcare's implementation services. The vendor was very...
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Analyst/Coordinator
I would buy Connect Integration Engine again without a doubt. The vendor is good to work with. They...
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Analyst/Coordinator
NextGen Healthcare only offers two training classes. The vendor's classes are not the greatest. All...
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Analyst/Coordinator
We use Connect Integration Engine in a number of different ways. The solution helps us with HL7...
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Analyst/Coordinator
There is nothing that our organization has asked us to do that we haven't been able to accomplish...
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Analyst/Coordinator
We upgrade this solution every year. We have never had any problems with the upgrades. There haven't...
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Analyst/Coordinator
Sometimes, other users in our organization have trouble accessing the data we send them. This is not...
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Analyst/Coordinator
We can access NextGen Healthcare's support in two ways. The first is with an 800 help desk number....
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Analyst/Coordinator
We talk to people at all levels of NextGen Healthcare, from the help desk to the server...
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Analyst/Coordinator
I often recommend this solution to others. When users invest in an engine, it is a long-term...
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Director
Connect Integration Engine is an interface. It does its job; it always works. Once it is installed...
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Manager
A few years ago, NextGen Healthcare moved to a client support model that has a designated advocate...
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Manager
The product may not be the best, but NextGen Healthcare's support is so phenomenal that we never...
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CMIO
NextGen Healthcare’s integration engine is more robust than another vendor's solution that I have...
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CMIO
NextGen Healthcare has quit promising things that they are going to do. Back before the current...
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CMIO
In terms of nickel-and-diming, NextGen Healthcare is infinitely better than they used to be. In the...
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CMIO
My biggest problem with NextGen Healthcare right now is I don’t like that way that the C-CDA...
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CIO
In terms of customer size, we aren't one of NextGen Healthcare's big customers, so we really don't...
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CMIO
I have had ups and downs historically with NextGen Healthcare. In the recent past, their technical...
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CIO
Connect Integration Engine is flexible and continues to meet our needs. It really is a good product,...
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Director
The Connect Integration Engine is a versatile interface engine, and the product is quite reliable....
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Director
There hasn’t been much that has changed with Connect Integration Engine. I don’t have any...
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CIO
When it comes to receiving our money's worth, NextGen Healthcare is really good. We have been a...
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Manager
This solution allows us to do everything that we need to do. It is very flexible and customizable. I...
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Manager
NextGen Healthcare falls short on offering new technology. I would like to see the vendor improve that....
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Director
There is always more functionality that we would like to have that the vendor hasn't been able to...
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VP/Other Executive
We have an executive sponsor at NextGen Healthcare because we are a large client. We nurture our...
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VP/Other Executive
We have used NextGen Healthcare's integration engine for two major initiatives. One was to get an...
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VP/Other Executive
I would recommend Connect Integration Engine with a caveat. First, I would not recommend this...
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VP/Other Executive
During COVID-19, NextGen Healthcare was very proactive in reaching out to us. They made sure that...
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VP/Other Executive
I am from a large client with some pretty sophisticated folks on staff. When we open support calls...
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VP/Other Executive
It would have been nice if our implementation and upgrades had better documentation. We want...
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VP/Other Executive
In order to use this product, one has to have pretty significant skills in JavaScript. I wish the...
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VP/Other Executive
NextGen Healthcare needs to catch up on API technology.
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VP/Other Executive
I would like NextGen Healthcare's support members to have a quicker turnaround time with issues and...
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Director
We haven’t had to do much with the vendor regarding COVID-19, so I don’t know about their support. I...
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Director
We have been on the system forever. The integration piece that we are working on has been a little...
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