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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

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coray.tate@klasresearch.com

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User Commentary

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CIO

We like Connect Integration Engine very much. We are very satisfied with it. It is robust, and it is...

Feb 2021
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CIO

NextGen Healthcare does not totally support FHIR in the current version, but they have something for...

Feb 2021
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VP/Other Executive

NextGen Healthcare should make the dashboard easier to interpret. The memory and disk space usage is...

Jan 2021
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VP/Other Executive

I like the product and have been on it for a long time. For those that have been on the product a...

Jan 2021
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VP/Other Executive

NextGen Healthcare could improve their documentation. Interfacing is so technically tricky, and a...

Jan 2021
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VP/Other Executive

We are always able to submit a ticket to NextGen Healthcare's support, and they eventually get back...

Jan 2021
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VP/Other Executive

NextGen Healthcare's biggest strength is that they don’t charge for additional destinations. We work...

Jan 2021
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VP/Other Executive

With this product, we are able to write transformations in JavaScript, and we don’t have to go to...

Jan 2021
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VP/Other Executive

Connect Integration Engine interfaces with third-party EMRs and data sources better than any product...

Jan 2021
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Analyst/Coordinator

As long as nothing goes wrong, we can do what is needed in the system, but that doesn't happen very...

Jan 2021
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Analyst/Coordinator

I don't think the vendor is going to change over the next year. I don't enjoy saying bad things...

Jan 2021
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Analyst/Coordinator

We are in the cloud, so we don't have the hardware. The vendor owns it. When the product needs to be...

Jan 2021
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Analyst/Coordinator

The vendor has a frequent call for developers, but I am not a developer. I have been on the call a...

Jan 2021
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Analyst/Coordinator

When we need to integrate a new system, getting someone to help me connect is like pulling teeth....

Jan 2021
(0)
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Analyst/Coordinator

It is hard to accomplish anything with the vendor's support. There are too many layers. NextGen...

Jan 2021
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Analyst/Coordinator

The vendor provides monthly Q&A sessions and demonstrations. Their training has been pretty good.

Jan 2021
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Analyst/Coordinator

I would tell others that the software is flexible with interfacing. Users can create or accommodate...

Jan 2021
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Analyst/Coordinator

I appreciate that NextGen Healthcare continues to support open-source software. That is probably...

Jan 2021
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Analyst/Coordinator

I like the product. It is nice and easy to manage. The system is pretty stable, and we feel very...

Nov 2020
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Analyst/Coordinator

NextGen Healthcare could offer some trainings and webinars to make our experience better.

Nov 2020
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Analyst/Coordinator

We are extremely satisfied with NextGen Healthcare's implementation services. The vendor was very...

Nov 2020
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Analyst/Coordinator

I would buy Connect Integration Engine again without a doubt. The vendor is good to work with. They...

Nov 2020
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Analyst/Coordinator

NextGen Healthcare only offers two training classes. The vendor's classes are not the greatest. All...

Nov 2020
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Analyst/Coordinator

We use Connect Integration Engine in a number of different ways. The solution helps us with HL7...

Nov 2020
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Analyst/Coordinator

There is nothing that our organization has asked us to do that we haven't been able to accomplish...

Nov 2020
(0)
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Analyst/Coordinator

We upgrade this solution every year. We have never had any problems with the upgrades. There haven't...

Nov 2020
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Analyst/Coordinator

Sometimes, other users in our organization have trouble accessing the data we send them. This is not...

Nov 2020
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Analyst/Coordinator

We can access NextGen Healthcare's support in two ways. The first is with an 800 help desk number....

Nov 2020
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Analyst/Coordinator

We talk to people at all levels of NextGen Healthcare, from the help desk to the server...

Nov 2020
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Analyst/Coordinator

I often recommend this solution to others. When users invest in an engine, it is a long-term...

Nov 2020
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Director

Connect Integration Engine is an interface. It does its job; it always works. Once it is installed...

Nov 2020
(0)
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Manager

A few years ago, NextGen Healthcare moved to a client support model that has a designated advocate...

Nov 2020
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Manager

The product may not be the best, but NextGen Healthcare's support is so phenomenal that we never...

Nov 2020
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CMIO

NextGen Healthcare’s integration engine is more robust than another vendor's solution that I have...

Nov 2020
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CMIO

NextGen Healthcare has quit promising things that they are going to do. Back before the current...

Nov 2020
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CMIO

In terms of nickel-and-diming, NextGen Healthcare is infinitely better than they used to be. In the...

Nov 2020
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CMIO

My biggest problem with NextGen Healthcare right now is I don’t like that way that the C-CDA...

Nov 2020
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CIO

In terms of customer size, we aren't one of NextGen Healthcare's big customers, so we really don't...

Nov 2020
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CMIO

I have had ups and downs historically with NextGen Healthcare. In the recent past, their technical...

Nov 2020
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CIO

Connect Integration Engine is flexible and continues to meet our needs. It really is a good product,...

Nov 2020
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Director

The Connect Integration Engine is a versatile interface engine, and the product is quite reliable....

Nov 2020
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Director

There hasn’t been much that has changed with Connect Integration Engine. I don’t have any...

Nov 2020
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CIO

When it comes to receiving our money's worth, NextGen Healthcare is really good. We have been a...

Nov 2020
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Manager

This solution allows us to do everything that we need to do. It is very flexible and customizable. I...

Nov 2020
(0)
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Manager

NextGen Healthcare falls short on offering new technology. I would like to see the vendor improve that....

Nov 2020
(0)
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Director

There is always more functionality that we would like to have that the vendor hasn't been able to...

Nov 2020
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VP/Other Executive

We have an executive sponsor at NextGen Healthcare because we are a large client. We nurture our...

Oct 2020
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VP/Other Executive

We have used NextGen Healthcare's integration engine for two major initiatives. One was to get an...

Oct 2020
(0)
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VP/Other Executive

I would recommend Connect Integration Engine with a caveat. First, I would not recommend this...

Oct 2020
(0)
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VP/Other Executive

During COVID-19, NextGen Healthcare was very proactive in reaching out to us. They made sure that...

Oct 2020
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VP/Other Executive

I am from a large client with some pretty sophisticated folks on staff. When we open support calls...

Oct 2020
(0)
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VP/Other Executive

It would have been nice if our implementation and upgrades had better documentation. We want...

Oct 2020
(0)
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VP/Other Executive

In order to use this product, one has to have pretty significant skills in JavaScript. I wish the...

Oct 2020
(0)
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VP/Other Executive

NextGen Healthcare needs to catch up on API technology.

Oct 2020
(0)
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VP/Other Executive

I would like NextGen Healthcare's support members to have a quicker turnaround time with issues and...

Oct 2020
(0)
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Director

We haven’t had to do much with the vendor regarding COVID-19, so I don’t know about their support. I...

Sep 2020
(0)
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Director

We have been on the system forever. The integration piece that we are working on has been a little...

Sep 2020
(0)
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Manager

Newer technologies come out every day, and sometimes integrating new technology takes quite a while...

Aug 2020
(0)
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Manager

When I call a support person for help, I get great help. NextGen Healthcare doesn’t spam me with...

Aug 2020
(0)
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Manager

There are some things that the system is capable of that NextGen Healthcare is not promoting. But...

Aug 2020
(0)
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Manager

I did the last upgrade myself. NextGen Healthcare could be more helpful when I need to download the...

Aug 2020
(0)
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Manager

The system is cheap compared to the other systems, and it can handle bigger engines. The only reason...

Aug 2020
(0)
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Manager

Anybody who is proficient enough to understand newer technology can basically use the system. The...

Aug 2020
(0)
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Manager

Things are confusing because NextGen Healthcare acquired Mirth and rebranded their product. The...

Aug 2020
(0)
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Manager

This system is not the most stable. It was developed using Java. Java is not as stable as something...

Aug 2020
(0)
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Manager

As far as executive involvement goes, the executives are involved only when there is something to...

Aug 2020
(0)
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Manager

It is possible to work with the system, but it could be easier. There could be more functionality...

Aug 2020
(0)
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Manager

There were some invoices with which we had questions about the deployment of the number of machines....

Aug 2020
(0)
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Analyst/Coordinator

Connect Integration Engine is pretty flexible. It has a lot of capabilities and gets very good...

Jul 2020
(0)
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Analyst/Coordinator

We have used NextGen Healthcare's integration engine for many years. NextGen Healthcare's track...

Jul 2020
(0)
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Analyst/Coordinator

The thing that NextGen Healthcare has going for them is that Connect Integration Engine is an...

Jul 2020
(0)
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CIO

It is not NextGen Healthcare’s responsibility to train; all of our training is internal. We don’t...

Apr 2020
(0)
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CIO

We haven’t really needed much support from NextGen Healthcare. The original setup process was pretty...

Apr 2020
(0)
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CIO

The executive involvement is pretty good. I am on a first-name basis with most of the executives at...

Apr 2020
(0)
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CIO

The product is cool and intuitive, and I haven’t had to train my providers on how to use it. I think...

Apr 2020
(0)
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CIO

A year from now, the system will be critical for us as we do our strategic planning. We are all...

Apr 2020
(0)
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