Connect Integration Engine Comments

 

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I like the product. It is nice and easy to manage. The system is pretty stable, and we feel very...

Nov 2020
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Analyst/Coordinator

Implementation and Training

NextGen Healthcare could offer some trainings and webinars to make our experience better.

Nov 2020
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Analyst/Coordinator

Service and Support

We are extremely satisfied with NextGen Healthcare's implementation services. The vendor was very...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would buy Connect Integration Engine again without a doubt. The vendor is good to work with. They...

Nov 2020
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Analyst/Coordinator

Implementation and Training

NextGen Healthcare only offers two training classes. The vendor's classes are not the greatest. All...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We use Connect Integration Engine in a number of different ways. The solution helps us with HL7...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

There is nothing that our organization has asked us to do that we haven't been able to accomplish...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We upgrade this solution every year. We have never had any problems with the upgrades. There haven't...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

Sometimes, other users in our organization have trouble accessing the data we send them. This is not...

Nov 2020
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Analyst/Coordinator

Service and Support

We can access NextGen Healthcare's support in two ways. The first is with an 800 help desk number....

Nov 2020
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Analyst/Coordinator

Relationship

We talk to people at all levels of NextGen Healthcare, from the help desk to the server...

Nov 2020
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Analyst/Coordinator

Service and Support

I often recommend this solution to others. When users invest in an engine, it is a long-term...

Nov 2020
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Director

Functionality and Upgrades

Connect Integration Engine is an interface. It does its job; it always works. Once it is installed...

Nov 2020
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Manager

Service and Support

A few years ago, NextGen Healthcare moved to a client support model that has a designated advocate...

Nov 2020
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Manager

Service and Support

The product may not be the best, but NextGen Healthcare's support is so phenomenal that we never...

Nov 2020
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CMIO

Interfacing and Integration

NextGen Healthcare’s integration engine is more robust than another vendor's solution that I have...

Nov 2020
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CMIO

Relationship

NextGen Healthcare has quit promising things that they are going to do. Back before the current...

Nov 2020
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CMIO

ROI / Cost (care and feeding)

In terms of nickel-and-diming, NextGen Healthcare is infinitely better than they used to be. In the...

Nov 2020
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CMIO

Functionality and Upgrades

My biggest problem with NextGen Healthcare right now is I don’t like that way that the C-CDA...

Nov 2020
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CIO

Service and Support

In terms of customer size, we aren't one of NextGen Healthcare's big customers, so we really don't...

Nov 2020
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CMIO

Service and Support

I have had ups and downs historically with NextGen Healthcare. In the recent past, their technical...

Nov 2020
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CIO

Functionality and Upgrades

Connect Integration Engine is flexible and continues to meet our needs. It really is a good product,...

Nov 2020
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Director

Future Outlook

The Connect Integration Engine is a versatile interface engine, and the product is quite reliable....

Nov 2020
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Director

Functionality and Upgrades

There hasn’t been much that has changed with Connect Integration Engine. I don’t have any...

Nov 2020
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CIO

ROI / Cost (care and feeding)

When it comes to receiving our money's worth, NextGen Healthcare is really good. We have been a...

Nov 2020
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Manager

Functionality and Upgrades

This solution allows us to do everything that we need to do. It is very flexible and customizable. I...

Nov 2020
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Manager

Technology

NextGen Healthcare falls short on offering new technology. I would like to see the vendor improve that....

Nov 2020
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Director

Service and Support

There is always more functionality that we would like to have that the vendor hasn't been able to...

Nov 2020
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VP/Other Executive

Relationship

We have an executive sponsor at NextGen Healthcare because we are a large client. We nurture our...

Oct 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have used NextGen Healthcare's integration engine for two major initiatives. One was to get an...

Oct 2020
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VP/Other Executive

Lessons Learned

I would recommend Connect Integration Engine with a caveat. First, I would not recommend this...

Oct 2020
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VP/Other Executive

Relationship

During COVID-19, NextGen Healthcare was very proactive in reaching out to us. They made sure that...

Oct 2020
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VP/Other Executive

Service and Support

I am from a large client with some pretty sophisticated folks on staff. When we open support calls...

Oct 2020
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VP/Other Executive

Implementation and Training

It would have been nice if our implementation and upgrades had better documentation. We want...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

In order to use this product, one has to have pretty significant skills in JavaScript. I wish the...

Oct 2020
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VP/Other Executive

Interfacing and Integration

NextGen Healthcare needs to catch up on API technology.

Oct 2020
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VP/Other Executive

Service and Support

I would like NextGen Healthcare's support members to have a quicker turnaround time with issues and...

Oct 2020
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Director

Other Observations & Comments

We haven’t had to do much with the vendor regarding COVID-19, so I don’t know about their support. I...

Sep 2020
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Director

Interfacing and Integration

We have been on the system forever. The integration piece that we are working on has been a little...

Sep 2020
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Manager

Other Observations & Comments

Newer technologies come out every day, and sometimes integrating new technology takes quite a while...

Aug 2020
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Manager

Relationship

When I call a support person for help, I get great help. NextGen Healthcare doesn’t spam me with...

Aug 2020
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Manager

Functionality and Upgrades

There are some things that the system is capable of that NextGen Healthcare is not promoting. But...

Aug 2020
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Manager

Functionality and Upgrades

I did the last upgrade myself. NextGen Healthcare could be more helpful when I need to download the...

Aug 2020
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Manager

Sales and Contracting

The system is cheap compared to the other systems, and it can handle bigger engines. The only reason...

Aug 2020
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Manager

Functionality and Upgrades

Anybody who is proficient enough to understand newer technology can basically use the system. The...

Aug 2020
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Manager

Service and Support

Things are confusing because NextGen Healthcare acquired Mirth and rebranded their product. The...

Aug 2020
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Manager

Technology

This system is not the most stable. It was developed using Java. Java is not as stable as something...

Aug 2020
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Manager

Other Observations & Comments

As far as executive involvement goes, the executives are involved only when there is something to...

Aug 2020
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Manager

Functionality and Upgrades

It is possible to work with the system, but it could be easier. There could be more functionality...

Aug 2020
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Manager

Relationship

There were some invoices with which we had questions about the deployment of the number of machines....

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

Connect Integration Engine is pretty flexible. It has a lot of capabilities and gets very good...

Jul 2020
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Analyst/Coordinator

Service and Support

We have used NextGen Healthcare's integration engine for many years. NextGen Healthcare's track...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

The thing that NextGen Healthcare has going for them is that Connect Integration Engine is an...

Jul 2020
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CIO

Other Observations & Comments

It is not NextGen Healthcare’s responsibility to train; all of our training is internal. We don’t...

Apr 2020
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CIO

Service and Support

We haven’t really needed much support from NextGen Healthcare. The original setup process was pretty...

Apr 2020
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CIO

Relationship

The executive involvement is pretty good. I am on a first-name basis with most of the executives at...

Apr 2020
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CIO

Functionality and Upgrades

The product is cool and intuitive, and I haven’t had to train my providers on how to use it. I think...

Apr 2020
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CIO

Future Outlook

A year from now, the system will be critical for us as we do our strategic planning. We are all...

Apr 2020
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CIO

ROI / Cost (care and feeding)

If it weren’t for the system, we wouldn’t be able to get the orders from the appropriate facilities...

Feb 2020
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CIO

Functionality and Upgrades

We use the system to leverage APIs into our scheduling system, so whenever a report comes in, we can...

Feb 2020
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CIO

Other Observations & Comments

The solution is an open-source solution, but if the decision were up to me, we would buy the system...

Feb 2020
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CIO

Implementation and Training

I rarely talk with the vendor, but they promise that if we go to their training class, we will come...

Feb 2020
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CIO

Functionality and Upgrades

All of the information in the company goes through the system, and the system parses the...

Feb 2020
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CIO

Functionality and Upgrades

Our entire business is built around the system because everything that we do goes through it, and we...

Feb 2020
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CIO

Interfacing and Integration

The system does very well with supporting our integration goals. I have never come across anything...

Feb 2020
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CIO

Functionality and Upgrades

None of my clinicians ever see the system. It is completely behind the scenes, but the clinicians...

Feb 2020
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CIO

ROI / Cost (care and feeding)

We pay the vendor for support just like we have for the past few years, and I have never felt like I...

Feb 2020
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CIO

Lessons Learned

The system isn’t really graphical like a lot of other systems are, so people kind of have to know...

Feb 2020
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CIO

Relationship

The vendor executives are very involved. When I go to HIMSS or RSNA, I get access to the people that...

Feb 2020
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CIO

Relationship

When NextGen Healthcare bought Mirth, I was concerned that things would change, but I haven’t seen...

Feb 2020
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Manager

Other Observations & Comments

The product is part of our long-term plan to the extent that Java is part of our long-term plans. We...

Dec 2019
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Manager

Functionality and Upgrades

The product is mature, agile, and stable. It is a great tool. I recommend it highly all of the time....

Dec 2019
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Manager

Functionality and Upgrades

It is really odd that more people aren't using the product because it works so well. It is...

Dec 2019
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Manager

ROI / Cost (care and feeding)

If we were a commercial customer, NextGen Healthcare would nickel-and-dime us. That is actually the...

Dec 2019
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Manager

Functionality and Upgrades

I am a big fan of Connect Integration Engine, and I use it all the time. We only use the open-source...

Dec 2019
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