Mirth Connect by NextGen Healthcare Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
NextGen Healthcare could have quicker response times when we reach out for support.
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Product
We use the JavaScript text editor in Mirth Connect a lot, and it would be helpful to have a more...
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Product
Mirth Connect’s flexibility is one of its best benefits. We have a wide array of connections, and...
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Value
I highly recommend Mirth Connect. If I want to write something into the system, then I can do that....
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Operations, Product
Mirth Connect's ease of use is okay, but if we were to drop the system in front of our IT people,...
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Product, Value
When we start to get to the edge cases of things like DICOM, the format that x-ray machines use to...
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Product
In the healthcare space, users have to use air quotes when it comes to new technology because there...
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Relationship
Organizations get what they pay for with NextGen Healthcare's support. The vendor has a silver...
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Relationship
NextGen Healthcare has rarely needed to be proactive, but when they have, they have been good about...
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Loyalty
Mirth Connect is an embedded system. Our organization wants to do something new with it, but we...
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Value
We have to give NextGen Healthcare high marks because their competitors charge millions of dollars....
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Culture, Value
NextGen Healthcare wants to charge us for every little thing. That wasn't the case when the vendor...
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Product
Mirth Connect is an awesome product. It is very flexible and broad. It does a lot, and it does those...
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Product
Mirth Connect is 100% an integration engine. That is its job. It is my job to make sure that Mirth...
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Value
I would absolutely buy Mirth Connect again. That choice is primarily driven by cost. For most...
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Operations
Mirth Connect doesn't come with training. The vendor's training is good, and it is there if...
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Product, Value
Mirth Connect drives tangible outcomes. It is there to connect users to another place, whether that...
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Product
The software space has changed over the years. As the years have progressed, everything has been...
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Relationship
NextGen Healthcare doesn't keep all of their promises, but they keep most of them. A lot of things...
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Culture, Relationship, Value
We are paying for a service package, yet every time I open a ticket, I get a simple written...
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Relationship, Operations
NextGen Healthcare changed the way they go about upgrades. Our most recent upgrade was a challenge....
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Relationship, Product
Mirth Connect by NextGen Healthcare works very consistently, but when something goes awry, the issue...
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Relationship
In the past, we have had roundtable discussions at NextGen Healthcare's user conferences with other...
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Relationship
The help desk support at NextGen Healthcare used to be top notch. Unfortunately, that support has...
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Relationship, Product
NextGen Healthcare does a good job of producing a product that can be used in the way we want to use...
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Product
I would highly recommend that NextGen Healthcare increase security for the appliance and make sure...
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Relationship, Product
Overall, Mirth Connect is a great product. The vendor keeps improving it. They fix bugs, and they...
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Relationship
We have had to open support cases on some of the vendor's appliances. It has taken a while to get...
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Loyalty, Operations, Value
We have done the vendor's training and certification for the system. We would highly recommend it....
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Product, Value
NextGen Healthcare's product is an integral part of our business. Without it, we wouldn't be nearly...
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Relationship, Operations
The only interaction we have with anyone at NextGen Healthcare is when it comes time for us to renew...
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Relationship
The support documentation for Mirth Connect is lacking in the same way that a lot of open-source...
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Loyalty, Product
We like the product. It is always flexible enough to meet our needs, even with the new APIs coming...
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Loyalty, Product
If we want to do anything complicated, Mirth Connect requires some JavaScript information and some...
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Relationship
Mirth Connect is still not awesome, but it is improving. For instance, if someone ever worked with...
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Relationship, Operations
Lately, NextGen Healthcare has been more responsive via email and phone call. We can find somebody...
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Product, Value
If someone is looking for a low-cost alternative they can spin up quickly, Mirth Connect might fit...
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Relationship, Operations
NextGen Healthcare's support is pretty good for Mirth Connect. The product performs well and does...
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Relationship, Operations, Product
We expected more communication from NextGen Healthcare about new releases. The vendor does not...
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Operations
The vendor wants us to take another certification course on the product. It hasn’t changed enough...
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Relationship, Product
We would like to see NextGen Healthcare support containerization. They have not had any real...
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Operations, Product
The product has a learning curve. Mirth Connect provides the ability to switch to code that allows...
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Product, Value
The system's biggest strengths are its flexibility and reliability. The system complies with most of...
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Product
I would suggest that the system have a more user-friendly interface. There isn't a major issue, but...
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Relationship
The vendor needs to support appliance users. Currently, NextGen Healthcare isn't keeping up with the...
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Product
Mirth Connect has a tendency to be very engineering oriented, so the vendor needs a certain caliber...
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Operations
The product is very customized during the implementation. And often, the vendor’s phone support team...
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Value
Mirth Connect is a low-cost, high-value product. The product is a stable platform for enterprise integration....
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Product
I wish the product’s user interface weren't so boxy. It would be nice if I could adjust the window...
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Product
The product’s main strength is its ease of use. The documentation has improved greatly from the...
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Relationship
NexGen Healthcare is very good at responding to inquiries. Most of the time, if I run into issues or...
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Culture, Culture, Value, Value
The solution's cost of ownership is low compared to the cost of other vendors' solutions. NextGen...
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Loyalty, Loyalty, Product, Product
Something really unique about the system is its clustering environmental fallback. If users have a...
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Relationship, Relationship
NextGen Healthcare's customer service is top notch. If we were to place a ticket for an issue, then...
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Relationship, Relationship
NextGen Healthcare is very proactive. They reach out to us quite a bit. Their executives have helped...
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Relationship, Relationship
NextGen Healthcare is very good at developing new solutions. They help us grow with new solutions...
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