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Medfusion Patient Portal
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Director
When Medfusion Patient Portal works, it works well. When I first got the product, I actually liked...
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Director
Some setup features in Medfusion Patient Portal are very labor intensive, and those features...
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Director
NextGen Healthcare hasn't done anything different with Medfusion Patient Portal in a long time....
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Director
We don’t need a lot of support from NextGen Healthcare for Medfusion Patient Portal. We don’t have a...
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CEO/President
When we did the beta test of the system, it seemed okay for a couple of practice locations, but we...
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CEO/President
The system is very slow and prone to crashing. When it crashes, the entire application crashes. The...
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Director
We had stopped using Medfusion Patient Portal because some of our physicians felt that the patients...
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Director
This system is an add-on to another system we have, and I wish our other vendor would come up with a...
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Manager
We linked Medfusion Patient Portal with our EMR. Every time I had a problem, it seemed like the EMR...
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Manager
The troubleshooting effort mainly relied on me because no one understood. It is hard in a big...
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Manager
When I called Medfusion back in the day, I could get the same person on the line. I remember...
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Manager
I would tell Medfusion’s executives to go back to the way things used to be in the very beginning. I...
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Manager
We are currently implementing a new portal. I hated Medfusion Patient Portal. It was awful. The...
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Director
I have had problems with NextGen Healthcare's support in the past. However, over the last year, I...
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Director
We have been using the solution's self-scheduling feature. It has worked very well, and our patients...
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Director
We are on the cloud-based version of the solution, so its updates come at regular intervals. NextGen...
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Director
I would like to have things be more standard in the solution. It would be nice to have more...
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Manager
For the most part, our patients can get into the system and navigate it. However, I have a fair...
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Manager
We have received feedback from patients who aren't able to see certain things on their portals. We...
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Manager
We definitely don't have a problem with the support that we receive for Medfusion Patient Portal....
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Manager
The product is efficient at meeting our needs, but we may not use it to its full potential. I like...
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Manager
When we communicate with the vendor, we do see outcomes. There is some miscommunication between us...
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Manager
We have had a lot of issues with the user login saying that the email is not associated with it. I...
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Manager
We would like to see how we could get patients to be able to see their appointments. We don't want...
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Manager
There is one concern that definitely needs to be fixed. The issue is patients being able to create...
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Manager
The solution is very user friendly, especially on the business side of things. Everything definitely...
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Manager
The seamless integration is great with another system that we use. Medfusion Patient Portal offers a...
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Manager
We would like the ability for patients to send attachments on a reply instead of having to start a...
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Analyst/Coordinator
We have been looking at other portals. The information that the patient can see isn't as nice in...
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Analyst/Coordinator
Ever since the product went to NextGen Healthcare, it has been a nightmare. I have had a ticket open...
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Analyst/Coordinator
I can hardly get phone support, so I mostly get web support, and there isn't even a chat option. I...
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Analyst/Coordinator
There are still some Medfusion people working for the vendor, and if we get one of them, then they...
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Manager
Our sales representative is really great and very transparent about what we are getting for what...
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Manager
For the ongoing training from NextGen Healthcare, there is so much information, and it is not...
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Manager
The portal is an ancient program, so getting a completely new portal will be the biggest factor in...
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Manager
A lot of the time, information doesn't come through the system. Patients have to activate our...
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Manager
Our medical assistants and nurses document vaccines in the system, but when our doctors access the...
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Manager
We have had trouble with the system's functionality. I don't know what the problem is. The system...
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Manager
We definitely haven't received our money's worth from this system. Our people don't use it, and we...
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Analyst/Coordinator
The vendor's implementation services were good. The vendor would get back to us and get us...
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Analyst/Coordinator
The product is good so far. We have found a couple of issues. We are still in the learning process....
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Analyst/Coordinator
The system is working well. There have been a couple of issues beyond the vendor's control, but once...
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Analyst/Coordinator
The older generation definitely needs step-by-step instructions on the system. It is not easy for...
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Analyst/Coordinator
The training we got on the system was excellent. Each week, we had additional things to try out, and...
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Director
I think NextGen Healthcare realized that their old portal was a mess, so they switched to Medfusion...
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Director
Our patients do not use Medfusion Patient Portal as much as they could be using it, but it does what...
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Director
The newer version of Medfusion Patient Portal is going to be easier for patients to use. We serve a...
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Analyst/Coordinator
Medfusion Patient Portal may not be as highly used by our patient population. We are in a more rural...
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Analyst/Coordinator
The patient portal is kind of an extension of NextGen Healthcare's platform. The portal is another...
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Analyst/Coordinator
There is room for improvement with the current version of Medfusion Patient Portal. The vendor is...
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Manager
NextGen Healthcare recently purchased another vendor for their patient portal system, and the system...
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Manager
We recently upgraded to Medfusion Patient Portal. I called in and had a wish list of things, and the...
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Manager
The system didn’t truly have the functionality I was wanting. I was telling the vendor that they...
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Manager
I would purchase the system again if starting over, but I would have waited. It is a great product,...
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Manager
I wouldn’t say the vendor keeps their promises. They just don't know everything. Eventually, the...
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Manager
The ease of use of the system is great. The patients love it. It is fantastic on the patient side....
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Director
I would buy Medfusion Patient Portal again in a heartbeat. NextGen Healthcare knocked support out of...
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Manager
Over the years that I have had this product, our partnership with the vendor has grown into a...
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Manager
One of my favorite things about the vendor is the customer service they provide. We have been on the...
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Manager
The vendor has continued to be on the cutting edge and ahead of things. Things are changing...
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Manager
This product is as easy as can be, but the functionality for linking siblings still seems to be a...
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Manager
Immunizations should always be on the product's portal, but the product's immunization functionality...
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Manager
Over the years that I have had the software, we have grown into a very cohesive partnership with the...
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Manager
One of my favorite things about Medfusion is the customer service they give us. We have been on the...
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Manager
Medfusion has continued to be on the cutting edge and ahead of things. Things are changing...
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Manager
Medfusion’s system is easy as can be to use, but when it comes to linking siblings, that...
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Manager
Immunizations should always be on the Medfusion Patient Portal, but their immunization functionality...
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Manager
If the decision were up to me to purchase the system again, I would have to explore everything that...
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Manager
The most significant outcome that we have achieved is better patient care. We can make sure that we...
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Manager
As far as I know, the system is part of our long-term plans. There has been no talk of doing...
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Manager
There really hasn’t been any ongoing training. We just had initial training, and I would give the...
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Manager
When the vendor was just Medfusion, we had a lot of involvement with their higher-ups, but when...
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Manager
The system takes a lot of work to set up, and some things would be easier if we could just make a...
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Manager
Some things haven’t worked for us right away. We had a problem with our CCDs going over for a while,...
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Manager
When we first started with the vendor, they said labs were coming soon, but they didn’t come soon,...
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Manager
I don't really hear from the vendor's representatives. They don't check in with one another unless...
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Manager
I predict that we will be very satisfied with the system over the next 12 months. I just need to...
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Manager
We are pretty happy with the system. I would just like to communicate with our representative. I...
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Manager
I would like the vendor to have the assigned representatives check in with their accounts. I would...
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Manager
Whenever I call the IT team or put in a support ticket, the vendor is very prompt in taking care of...
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Manager
We are really happy with the vendor. When it comes to our interoperability goals, the biggest thing...
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Manager
A capability that I feel is missing is that patients can send attachments, but patients have to...
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Manager
I don’t think the vendor nickel-and-dimes us. They could lower the price a little on the patient...
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Manager
The training could be made better by being online. That way, people could go online and watch the...
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Manager
The ongoing support people are good about taking care of requests whenever we send anything. Not too...
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