Medfusion Patient Portal
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Analyst/Coordinator

The portal doesn’t allow for the same number of things that the old portal did without a cost...

May 2022
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Analyst/Coordinator

The solution is easy to use, but it becomes a little confusing when we are trying to match parents...

May 2022
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Nurse

I can't see my labs in Medfusion Patient Portal. In other portals, I don't have to physically list...

Apr 2022
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Nurse

At one point, I needed an issue to get fixed, and the vendor's support team worked with me for a...

Apr 2022
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Nurse

I like that the product sends out appointment reminders and invitations to every patient, whether...

Apr 2022
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Manager

The ease of use for the patients is not horrible. The product does what the vendor says it will do,...

Mar 2022
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Manager

The implementations have just been rough. There was a list of things we were supposed to have been...

Mar 2022
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Manager

Anyone looking to purchase the product may want to ensure they get on-site training.

Mar 2022
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Manager

We looked at NextGen Healthcare's patient portal because we had their EMR and they had a fully...

Mar 2022
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Director

Our patients find Medfusion Patient Portal to be difficult to use. There are times when it just...

Mar 2022
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Director

Medfusion Patient Portal is a better product than the old NextGen Healthcare patient portal. It is...

Feb 2022
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Director

The product's self-scheduling feature is expensive and created a number of duplicate charts when we...

Feb 2022
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Analyst/Coordinator

Medfusion Patient Portal's workflow isn't very user friendly. Things in the system don't show up the...

Jan 2022
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Analyst/Coordinator

We will definitely not be buying the solution again. The vendor's customer service isn't what it...

Jan 2022
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Analyst/Coordinator

Our initial implementation of the system was fine for everyone except a couple of our team members,...

Jan 2022
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Manager

It is extremely difficult for patients to make accounts in Medfusion Patient Portal and log in...

Nov 2021
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Manager

Medfusion Patient Portal isn't part of our future plans. The vendor is updating another patient...

Nov 2021
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Manager

I have given up on getting support for Medfusion Patient Portal. I haven't really requested support...

Nov 2021
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Manager

I am in the market for a different patient portal. I don’t think that the vendor is progressing. I...

Nov 2021
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Manager

In the beginning, Medfusion Patient Portal was one of the better systems. It was new technology....

Nov 2021
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Manager

I haven't been contacted by any representative to talk about anything new in I don’t even know how...

Nov 2021
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Manager

We can automatically send out a lab, but the way that it is sent and the way it is formatted ruins...

Nov 2021
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Manager

The portal affects a lot of our everyday work. The portal has a lot of effects on our lives. Its...

Nov 2021
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Manager

We would have to pay extra for support for our patients. So we do a lot of that ourselves.

Nov 2021
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Director

We migrated to the vendor's new patient portal that they acquired, Medfusion Patient Portal, a...

Nov 2021
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Director

Usually, the vendor avoids charging us for every little thing. There are some exceptions. We have...

Nov 2021
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Director

The patient portal has been a significant money saver for us. It is light and easy to use, and it...

Nov 2021
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Director

Medfusion thought ahead in terms of scheduling upgrades early to hit deadlines. They had to stay in...

Nov 2021
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Director

At the beginning of the pandemic, Medfusion was there with solutions to help patients check in...

Nov 2021
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Director

As a result of the collaboration between our patient portal and our EMR, our providers can look at a...

Nov 2021
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Director

The implementations are pretty seamless. Every time we have done upgrades, installs, or reinstalls,...

Nov 2021
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Director

We need good business partners to make our business work. Healthcare is a business no matter what...

Nov 2021
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Director

When Medfusion Patient Portal works, it works well. When I first got the product, I actually liked...

Oct 2021
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Director

Some setup features in Medfusion Patient Portal are very labor intensive, and those features...

Sep 2021
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Director

NextGen Healthcare hasn't done anything different with Medfusion Patient Portal in a long time....

Sep 2021
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Director

We don’t need a lot of support from NextGen Healthcare for Medfusion Patient Portal. We don’t have a...

Sep 2021
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CEO/President

When we did the beta test of the system, it seemed okay for a couple of practice locations, but we...

Sep 2021
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CEO/President

The system is very slow and prone to crashing. When it crashes, the entire application crashes. The...

Sep 2021
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Director

We had stopped using Medfusion Patient Portal because some of our physicians felt that the patients...

Aug 2021
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Director

This system is an add-on to another system we have, and I wish our other vendor would come up with a...

Aug 2021
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Manager

We linked Medfusion Patient Portal with our EMR. Every time I had a problem, it seemed like the EMR...

Aug 2021
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Manager

The troubleshooting effort mainly relied on me because no one understood. It is hard in a big...

Aug 2021
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Manager

When I called Medfusion back in the day, I could get the same person on the line. I remember...

Aug 2021
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Manager

I would tell Medfusion’s executives to go back to the way things used to be in the very beginning. I...

Aug 2021
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Manager

We are currently implementing a new portal. I hated Medfusion Patient Portal. It was awful. The...

Aug 2021
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Director

I have had problems with NextGen Healthcare's support in the past. However, over the last year, I...

Aug 2021
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Director

We have been using the solution's self-scheduling feature. It has worked very well, and our patients...

Aug 2021
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Director

We are on the cloud-based version of the solution, so its updates come at regular intervals. NextGen...

Aug 2021
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Director

I would like to have things be more standard in the solution. It would be nice to have more...

Aug 2021
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Manager

For the most part, our patients can get into the system and navigate it. However, I have a fair...

Aug 2021
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Manager

We have received feedback from patients who aren't able to see certain things on their portals. We...

Aug 2021
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Manager

We definitely don't have a problem with the support that we receive for Medfusion Patient Portal....

Aug 2021
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Manager

The product is efficient at meeting our needs, but we may not use it to its full potential. I like...

Aug 2021
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Manager

When we communicate with the vendor, we do see outcomes. There is some miscommunication between us...

Aug 2021
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Manager

We have had a lot of issues with the user login saying that the email is not associated with it. I...

Aug 2021
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Manager

We would like to see how we could get patients to be able to see their appointments. We don't want...

Aug 2021
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Manager

There is one concern that definitely needs to be fixed. The issue is patients being able to create...

Aug 2021
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Manager

The solution is very user friendly, especially on the business side of things. Everything definitely...

Aug 2021
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Manager

The seamless integration is great with another system that we use. Medfusion Patient Portal offers a...

Aug 2021
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Manager

We would like the ability for patients to send attachments on a reply instead of having to start a...

Aug 2021
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Analyst/Coordinator

We have been looking at other portals. The information that the patient can see isn't as nice in...

Jun 2021
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Analyst/Coordinator

Ever since the product went to NextGen Healthcare, it has been a nightmare. I have had a ticket open...

Jun 2021
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Analyst/Coordinator

I can hardly get phone support, so I mostly get web support, and there isn't even a chat option. I...

Jun 2021
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Analyst/Coordinator

There are still some Medfusion people working for the vendor, and if we get one of them, then they...

Jun 2021
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Manager

Our sales representative is really great and very transparent about what we are getting for what...

Jun 2021
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Manager

For the ongoing training from NextGen Healthcare, there is so much information, and it is not...

Jun 2021
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Manager

The portal is an ancient program, so getting a completely new portal will be the biggest factor in...

Jun 2021
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Manager

A lot of the time, information doesn't come through the system. Patients have to activate our...

Jun 2021
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Manager

Our medical assistants and nurses document vaccines in the system, but when our doctors access the...

Jun 2021
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Manager

We have had trouble with the system's functionality. I don't know what the problem is. The system...

Jun 2021
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Manager

We definitely haven't received our money's worth from this system. Our people don't use it, and we...

Jun 2021
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Analyst/Coordinator

The vendor's implementation services were good. The vendor would get back to us and get us...

Jun 2021
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Analyst/Coordinator

The product is good so far. We have found a couple of issues. We are still in the learning process....

Jun 2021
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Analyst/Coordinator

The system is working well. There have been a couple of issues beyond the vendor's control, but once...

Jun 2021
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Analyst/Coordinator

The older generation definitely needs step-by-step instructions on the system. It is not easy for...

Jun 2021
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Analyst/Coordinator

The training we got on the system was excellent. Each week, we had additional things to try out, and...

Jun 2021
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