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Medfusion Patient Portal
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User Commentary

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Director

Functionality and Upgrades

Medfusion Patient Portal gives us the ability to receive attachments from patients. For example,...

Sep 2022
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(0)
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Director

Functionality and Upgrades

NextGen Healthcare updated the product, and it has been slow and unstable since. The incoming and...

Sep 2022
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(0)
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Director

Functionality and Upgrades

Medfusion Patient Portal is onerous to administrate. We have multiple different places where we...

Sep 2022
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(0)
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Director

Functionality and Upgrades

We lost certain functionalities after an update. Our patients used to be able to pay their bills...

Sep 2022
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(0)
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Director

Functionality and Upgrades

As an improvement, NextGen Healthcare should make the buttons more intuitive. For example, instead...

Sep 2022
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(0)
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Director

Interfacing and Integration

Medfusion Patient Portal is not well integrated with the rest of NextGen Healthcare’s suite of...

Sep 2022
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(0)
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Director

Service and Support

When we tell NextGen Healthcare about our issues, they just keep saying we are on a little bit of an...

Sep 2022
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(0)
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Director

Service and Support

NextGen Healthcare's support has really changed a lot. It is possibly something that is going...

Sep 2022
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(0)
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Director

Functionality and Upgrades

We have had the product for a few years, and we have constant issues with Medfusion Patient Portal....

Sep 2022
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(0)
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Director

Functionality and Upgrades

I have multiple complaints all the time from patients. They have trouble just navigating through the...

Sep 2022
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(0)
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COO

Implementation and Training

Since the implementation, we have had glitch after glitch. Patients have been having problems where...

Sep 2022
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(0)
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COO

Service and Support

I don't feel like the executives at NextGen know anything about the patient portal and the support...

Sep 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have heard a lot of really good things about the solution from the patients. After testing the...

Jul 2022
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(0)
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Director

Relationship

We have had some issues with NextGen Healthcare keeping their promises. NextGen Healthcare is...

Jun 2022
||
(0)
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Director

Service and Support

We had an issue where information that had previously gone into the portal automatically stopped...

Jun 2022
||
(0)
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Director

ROI / Cost (care and feeding)

NextGen Healthcare doesn't avoid charging us for every little thing. If we want to use Medfusion...

Jun 2022
||
(0)
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Director

Technology

Our patients are struggling somewhat with Medfusion Patient Portal. Initially, we thought it was...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

Medfusion Patient Portal is a mess, and the administrative pieces of it are so labor intensive. The...

Jun 2022
||
(0)
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Director

Implementation and Training

I don't know that ongoing training exists for Medfusion Patient Portal. The vendor doesn't really...

Jun 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

NextGen Healthcare charges us for quite a bit, but that is fair.

Jun 2022
||
(0)
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Director

Relationship

The vendor keeps up with their promises. Sometimes timelines change, but NextGen Healthcare...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The vendor's old portal is terrible compared to Medfusion Patient Portal. The only people we get...

Jun 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The portal doesn’t allow for the same number of things that the old portal did without a cost...

May 2022
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(0)
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Analyst/Coordinator

Implementation and Training

The solution is easy to use, but it becomes a little confusing when we are trying to match parents...

May 2022
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(0)
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Nurse

Functionality and Upgrades

I can't see my labs in Medfusion Patient Portal. In other portals, I don't have to physically list...

Apr 2022
||
(0)
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Nurse

Service and Support

At one point, I needed an issue to get fixed, and the vendor's support team worked with me for a...

Apr 2022
||
(0)
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Nurse

Functionality and Upgrades

I like that the product sends out appointment reminders and invitations to every patient, whether...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The ease of use for the patients is not horrible. The product does what the vendor says it will do,...

Mar 2022
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(0)
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Manager

Implementation and Training

The implementations have just been rough. There was a list of things we were supposed to have been...

Mar 2022
||
(0)
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Manager

Lessons Learned

Anyone looking to purchase the product may want to ensure they get on-site training.

Mar 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We looked at NextGen Healthcare's patient portal because we had their EMR and they had a fully...

Mar 2022
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(0)
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Director

Functionality and Upgrades

Our patients find Medfusion Patient Portal to be difficult to use. There are times when it just...

Mar 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Medfusion Patient Portal is a better product than the old NextGen Healthcare patient portal. It is...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The product's self-scheduling feature is expensive and created a number of duplicate charts when we...

Feb 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Medfusion Patient Portal's workflow isn't very user friendly. Things in the system don't show up the...

Jan 2022
||
(0)
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Analyst/Coordinator

Service and Support

We will definitely not be buying the solution again. The vendor's customer service isn't what it...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our initial implementation of the system was fine for everyone except a couple of our team members,...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

It is extremely difficult for patients to make accounts in Medfusion Patient Portal and log in...

Nov 2021
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(0)
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Manager

Future Outlook

Medfusion Patient Portal isn't part of our future plans. The vendor is updating another patient...

Nov 2021
||
(0)
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Manager

Service and Support

I have given up on getting support for Medfusion Patient Portal. I haven't really requested support...

Nov 2021
||
(0)
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Manager

Future Outlook

I am in the market for a different patient portal. I don’t think that the vendor is progressing. I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

In the beginning, Medfusion Patient Portal was one of the better systems. It was new technology....

Nov 2021
||
(0)
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Manager

Relationship

I haven't been contacted by any representative to talk about anything new in I don’t even know how...

Nov 2021
||
(0)
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Manager

Functionality and Upgrades

We can automatically send out a lab, but the way that it is sent and the way it is formatted ruins...

Nov 2021
||
(0)
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Manager

Functionality and Upgrades

The portal affects a lot of our everyday work. The portal has a lot of effects on our lives. Its...

Nov 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

We would have to pay extra for support for our patients. So we do a lot of that ourselves.

Nov 2021
||
(0)
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Director

Functionality and Upgrades

We migrated to the vendor's new patient portal that they acquired, Medfusion Patient Portal, a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Usually, the vendor avoids charging us for every little thing. There are some exceptions. We have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The patient portal has been a significant money saver for us. It is light and easy to use, and it...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Medfusion thought ahead in terms of scheduling upgrades early to hit deadlines. They had to stay in...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

At the beginning of the pandemic, Medfusion was there with solutions to help patients check in...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

As a result of the collaboration between our patient portal and our EMR, our providers can look at a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementations are pretty seamless. Every time we have done upgrades, installs, or reinstalls,...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We need good business partners to make our business work. Healthcare is a business no matter what...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

When Medfusion Patient Portal works, it works well. When I first got the product, I actually liked...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Some setup features in Medfusion Patient Portal are very labor intensive, and those features...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

NextGen Healthcare hasn't done anything different with Medfusion Patient Portal in a long time....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We don’t need a lot of support from NextGen Healthcare for Medfusion Patient Portal. We don’t have a...

Sep 2021
||
(0)
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