Medfusion Patient Portal
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Coray Tate
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User Commentary

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Manager

Functionality and Upgrades

Patients that aren't very tech savvy have difficulty with Medfusion Patient Portal. We have learned...

Jan 2023
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Manager

Service and Support

NextGen Healthcare’s support could use some work. We typically receive slow responses or no response...

Jan 2023
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Manager

Service and Support

NextGen Healthcare used to be really good and helpful, but about a year and a half ago, they changed...

Jan 2023
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Manager

Functionality and Upgrades

With the current build we have, we have to manually collect and enter credit card payments that...

Jan 2023
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Manager

Functionality and Upgrades

I like Medfusion Patient Portal, but I wish it interacted better with the EMR. Medfusion Patient...

Jan 2023
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(0)
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Manager

Interfacing and Integration

There are so many pages inside Medfusion Patient Portal to go to. It would be very nice to be able...

Jan 2023
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Director

Relationship

There is no sense of urgency on NextGen Healthcare's part. Patients like to schedule their...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Overall, Medfusion Patient Portal has given us a pretty good value. Our patients have adopted this...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

It is a burden to set up the system's communications on the patient and organization side. The way...

Jan 2023
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Director

Functionality and Upgrades

NextGen Healthcare doesn't know what is going on with their own product. We have had issues with...

Jan 2023
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(0)
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VP/Other Executive

Implementation and Training

The vendor set up the system and put us on a good path in terms of how to use it. We were able to...

Jan 2023
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(0)
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VP/Other Executive

Service and Support

We have always received really good support from NextGen Healthcare. They respond to us quickly and...

Jan 2023
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Analyst/Coordinator

Relationship

There hasn’t been a month where Medfusion Patient Portal has worked properly every day. The portal...

Jan 2023
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Analyst/Coordinator

Technology

When services go down with Medfusion Patient Portal, some of the information doesn’t transfer...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

Some of the issues that we have had with Medfusion Patient Portal have already been resolved. Other...

Jan 2023
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Analyst/Coordinator

Future Outlook

We have had conferences with NextGen Healthcare, and it seems like they are heading in the right...

Jan 2023
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Manager

Other Observations & Comments

We have the new portal, but we can’t say much about it. We know what is in it, but we haven't...

Jan 2023
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Manager

Functionality and Upgrades

I get lots of calls from patients who can't get their accounts set up in the system, can't log in,...

Dec 2022
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Manager

Implementation and Training

We didn't have any trouble with the system's implementation. It was a rather smooth implementation....

Dec 2022
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Manager

Functionality and Upgrades

On the random chance that the solution works for us, even though the odds of that happening are one...

Dec 2022
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(0)
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Manager

Service and Support

The vendor's support people are friendly enough, but they don't have a solution, and being nice can...

Dec 2022
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Manager

Relationship

We talk to executives at NextGen Healthcare. We can reach out to them, and they are receptive.

Dec 2022
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(0)
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Manager

Lessons Learned

I would absolutely not recommend the solution. If someone were to ask me about the product, I would...

Dec 2022
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(0)
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Manager

Service and Support

NextGen Healthcare is open about their road map, but they aren't going anywhere. We attended a big...

Dec 2022
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(0)
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Manager

Functionality and Upgrades

We applied a patch that was supposed to resolve some things in the system, but it didn't. Since the...

Dec 2022
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Manager

Sales and Contracting

There are some things in Medfusion Patient Portal that are just not as good as we thought that they...

Nov 2022
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(0)
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Manager

Functionality and Upgrades

The savviness of our patients comes into play with Medfusion Patient Portal’s ease of use. I have...

Nov 2022
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Manager

Relationship

I love that NextGen Healthcare listens to their customers when they have ideas for features. The...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Patients have a very difficult time using the product. Patient portals are normally for medical...

Nov 2022
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Director

Functionality and Upgrades

Medfusion Patient Portal gives us the ability to receive attachments from patients. For example,...

Sep 2022
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(0)
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Director

Functionality and Upgrades

NextGen Healthcare updated the product, and it has been slow and unstable since. The incoming and...

Sep 2022
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(0)
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Director

Functionality and Upgrades

Medfusion Patient Portal is onerous to administrate. We have multiple different places where we...

Sep 2022
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Director

Functionality and Upgrades

We lost certain functionalities after an update. Our patients used to be able to pay their bills...

Sep 2022
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(0)
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Director

Functionality and Upgrades

As an improvement, NextGen Healthcare should make the buttons more intuitive. For example, instead...

Sep 2022
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(0)
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Director

Interfacing and Integration

Medfusion Patient Portal is not well integrated with the rest of NextGen Healthcare’s suite of...

Sep 2022
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(0)
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Director

Service and Support

When we tell NextGen Healthcare about our issues, they just keep saying we are on a little bit of an...

Sep 2022
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(0)
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Director

Service and Support

NextGen Healthcare's support has really changed a lot. It is possibly something that is going...

Sep 2022
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(0)
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Director

Functionality and Upgrades

We have had the product for a few years, and we have constant issues with Medfusion Patient Portal....

Sep 2022
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(0)
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Director

Functionality and Upgrades

I have multiple complaints all the time from patients. They have trouble just navigating through the...

Sep 2022
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(0)
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COO

Implementation and Training

Since the implementation, we have had glitch after glitch. Patients have been having problems where...

Sep 2022
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(0)
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COO

Service and Support

I don't feel like the executives at NextGen know anything about the patient portal and the support...

Sep 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

I have heard a lot of really good things about the solution from the patients. After testing the...

Jul 2022
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(0)
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Director

Relationship

We have had some issues with NextGen Healthcare keeping their promises. NextGen Healthcare is...

Jun 2022
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(0)
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Director

Service and Support

We had an issue where information that had previously gone into the portal automatically stopped...

Jun 2022
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(0)
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Director

ROI / Cost

NextGen Healthcare doesn't avoid charging us for every little thing. If we want to use Medfusion...

Jun 2022
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(0)
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Director

Technology

Our patients are struggling somewhat with Medfusion Patient Portal. Initially, we thought it was...

Jun 2022
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(0)
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Director

Functionality and Upgrades

Medfusion Patient Portal is a mess, and the administrative pieces of it are so labor intensive. The...

Jun 2022
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(0)
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Director

Implementation and Training

I don't know that ongoing training exists for Medfusion Patient Portal. The vendor doesn't really...

Jun 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

ROI / Cost

NextGen Healthcare charges us for quite a bit, but that is fair.

Jun 2022
||
(0)
 Thank you  Helpful

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Director

Relationship

The vendor keeps up with their promises. Sometimes timelines change, but NextGen Healthcare...

Jun 2022
||
(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

The vendor's old portal is terrible compared to Medfusion Patient Portal. The only people we get...

Jun 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

ROI / Cost

The portal doesn’t allow for the same number of things that the old portal did without a cost...

May 2022
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(0)
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Analyst/Coordinator

Implementation and Training

The solution is easy to use, but it becomes a little confusing when we are trying to match parents...

May 2022
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(0)
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Nurse

Functionality and Upgrades

I can't see my labs in Medfusion Patient Portal. In other portals, I don't have to physically list...

Apr 2022
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(0)
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Nurse

Service and Support

At one point, I needed an issue to get fixed, and the vendor's support team worked with me for a...

Apr 2022
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(0)
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Nurse

Functionality and Upgrades

I like that the product sends out appointment reminders and invitations to every patient, whether...

Apr 2022
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(0)
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Manager

Functionality and Upgrades

The ease of use for the patients is not horrible. The product does what the vendor says it will do,...

Mar 2022
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(0)
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Manager

Implementation and Training

The implementations have just been rough. There was a list of things we were supposed to have been...

Mar 2022
||
(0)
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Manager

Lessons Learned

Anyone looking to purchase the product may want to ensure they get on-site training.

Mar 2022
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(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We looked at NextGen Healthcare's patient portal because we had their EMR and they had a fully...

Mar 2022
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(0)
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Director

Functionality and Upgrades

Our patients find Medfusion Patient Portal to be difficult to use. There are times when it just...

Mar 2022
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(0)
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Director

Functionality and Upgrades

Medfusion Patient Portal is a better product than the old NextGen Healthcare patient portal. It is...

Feb 2022
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(0)
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Director

Functionality and Upgrades

The product's self-scheduling feature is expensive and created a number of duplicate charts when we...

Feb 2022
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