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Medfusion Patient Portal
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User Commentary

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Manager

Functionality and Upgrades

Patients that aren't very tech savvy have difficulty with Medfusion Patient Portal. We have learned...

Jan 2023
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(0)
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Manager

Service and Support

NextGen Healthcare’s support could use some work. We typically receive slow responses or no response...

Jan 2023
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

NextGen Healthcare used to be really good and helpful, but about a year and a half ago, they changed...

Jan 2023
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With the current build we have, we have to manually collect and enter credit card payments that...

Jan 2023
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(0)
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Manager

Functionality and Upgrades

I like Medfusion Patient Portal, but I wish it interacted better with the EMR. Medfusion Patient...

Jan 2023
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

There are so many pages inside Medfusion Patient Portal to go to. It would be very nice to be able...

Jan 2023
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(0)
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 or  to see details.

Director

Relationship

There is no sense of urgency on NextGen Healthcare's part. Patients like to schedule their...

Jan 2023
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(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

Overall, Medfusion Patient Portal has given us a pretty good value. Our patients have adopted this...

Jan 2023
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(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

It is a burden to set up the system's communications on the patient and organization side. The way...

Jan 2023
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(0)
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 or  to see details.

Director

Functionality and Upgrades

NextGen Healthcare doesn't know what is going on with their own product. We have had issues with...

Jan 2023
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(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor set up the system and put us on a good path in terms of how to use it. We were able to...

Jan 2023
||
(0)
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 or  to see details.

VP/Other Executive

Service and Support

We have always received really good support from NextGen Healthcare. They respond to us quickly and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There hasn’t been a month where Medfusion Patient Portal has worked properly every day. The portal...

Jan 2023
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(0)
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Analyst/Coordinator

Technology

When services go down with Medfusion Patient Portal, some of the information doesn’t transfer...

Jan 2023
||
(0)
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Analyst/Coordinator

Other Observations & Comments

Some of the issues that we have had with Medfusion Patient Portal have already been resolved. Other...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We have had conferences with NextGen Healthcare, and it seems like they are heading in the right...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have the new portal, but we can’t say much about it. We know what is in it, but we haven't...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I get lots of calls from patients who can't get their accounts set up in the system, can't log in,...

Dec 2022
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We didn't have any trouble with the system's implementation. It was a rather smooth implementation....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

On the random chance that the solution works for us, even though the odds of that happening are one...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor's support people are friendly enough, but they don't have a solution, and being nice can...

Dec 2022
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We talk to executives at NextGen Healthcare. We can reach out to them, and they are receptive.

Dec 2022
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would absolutely not recommend the solution. If someone were to ask me about the product, I would...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

NextGen Healthcare is open about their road map, but they aren't going anywhere. We attended a big...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We applied a patch that was supposed to resolve some things in the system, but it didn't. Since the...

Dec 2022
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(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

There are some things in Medfusion Patient Portal that are just not as good as we thought that they...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The savviness of our patients comes into play with Medfusion Patient Portal’s ease of use. I have...

Nov 2022
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(0)
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 or  to see details.

Manager

Relationship

I love that NextGen Healthcare listens to their customers when they have ideas for features. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Patients have a very difficult time using the product. Patient portals are normally for medical...

Nov 2022
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(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Medfusion Patient Portal gives us the ability to receive attachments from patients. For example,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

NextGen Healthcare updated the product, and it has been slow and unstable since. The incoming and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Medfusion Patient Portal is onerous to administrate. We have multiple different places where we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We lost certain functionalities after an update. Our patients used to be able to pay their bills...

Sep 2022
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(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

As an improvement, NextGen Healthcare should make the buttons more intuitive. For example, instead...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Medfusion Patient Portal is not well integrated with the rest of NextGen Healthcare’s suite of...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we tell NextGen Healthcare about our issues, they just keep saying we are on a little bit of an...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

NextGen Healthcare's support has really changed a lot. It is possibly something that is going...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had the product for a few years, and we have constant issues with Medfusion Patient Portal....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have multiple complaints all the time from patients. They have trouble just navigating through the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

Since the implementation, we have had glitch after glitch. Patients have been having problems where...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

I don't feel like the executives at NextGen know anything about the patient portal and the support...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have heard a lot of really good things about the solution from the patients. After testing the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had some issues with NextGen Healthcare keeping their promises. NextGen Healthcare is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We had an issue where information that had previously gone into the portal automatically stopped...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

NextGen Healthcare doesn't avoid charging us for every little thing. If we want to use Medfusion...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Our patients are struggling somewhat with Medfusion Patient Portal. Initially, we thought it was...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Medfusion Patient Portal is a mess, and the administrative pieces of it are so labor intensive. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I don't know that ongoing training exists for Medfusion Patient Portal. The vendor doesn't really...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

NextGen Healthcare charges us for quite a bit, but that is fair.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor keeps up with their promises. Sometimes timelines change, but NextGen Healthcare...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor's old portal is terrible compared to Medfusion Patient Portal. The only people we get...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

The portal doesn’t allow for the same number of things that the old portal did without a cost...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The solution is easy to use, but it becomes a little confusing when we are trying to match parents...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I can't see my labs in Medfusion Patient Portal. In other portals, I don't have to physically list...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

At one point, I needed an issue to get fixed, and the vendor's support team worked with me for a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I like that the product sends out appointment reminders and invitations to every patient, whether...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use for the patients is not horrible. The product does what the vendor says it will do,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The implementations have just been rough. There was a list of things we were supposed to have been...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

Anyone looking to purchase the product may want to ensure they get on-site training.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We looked at NextGen Healthcare's patient portal because we had their EMR and they had a fully...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our patients find Medfusion Patient Portal to be difficult to use. There are times when it just...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Medfusion Patient Portal is a better product than the old NextGen Healthcare patient portal. It is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product's self-scheduling feature is expensive and created a number of duplicate charts when we...

Feb 2022
||
(0)
 Thank you  Helpful

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