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Medfusion Patient Portal Comments
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KLAS Research Director - Adam Cherrington
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Adam Cherrington

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adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Analyst/Coordinator

We have been looking at other portals. The information that the patient can see isn't as nice in...

Jun 2021
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Analyst/Coordinator

Ever since the product went to NextGen Healthcare, it has been a nightmare. I have had a ticket open...

Jun 2021
||
(0)
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Analyst/Coordinator

I can hardly get phone support, so I mostly get web support, and there isn't even a chat option. I...

Jun 2021
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(0)
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Analyst/Coordinator

There are still some Medfusion people working for the vendor, and if we get one of them, then they...

Jun 2021
||
(0)
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Manager

Our sales representative is really great and very transparent about what we are getting for what...

Jun 2021
||
(0)
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Manager

For the ongoing training from NextGen Healthcare, there is so much information, and it is not...

Jun 2021
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(0)
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Manager

The portal is an ancient program, so getting a completely new portal will be the biggest factor in...

Jun 2021
||
(0)
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Manager

A lot of the time, information doesn't come through the system. Patients have to activate our...

Jun 2021
||
(0)
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Manager

Our medical assistants and nurses document vaccines in the system, but when our doctors access the...

Jun 2021
||
(0)
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Manager

We have had trouble with the system's functionality. I don't know what the problem is. The system...

Jun 2021
||
(0)
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Manager

We definitely haven't received our money's worth from this system. Our people don't use it, and we...

Jun 2021
||
(0)
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Analyst/Coordinator

The vendor's implementation services were good. The vendor would get back to us and get us...

Jun 2021
||
(0)
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Analyst/Coordinator

The product is good so far. We have found a couple of issues. We are still in the learning process....

Jun 2021
||
(0)
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Analyst/Coordinator

The system is working well. There have been a couple of issues beyond the vendor's control, but once...

Jun 2021
||
(0)
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Analyst/Coordinator

The older generation definitely needs step-by-step instructions on the system. It is not easy for...

Jun 2021
||
(0)
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Analyst/Coordinator

The training we got on the system was excellent. Each week, we had additional things to try out, and...

Jun 2021
||
(0)
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Director

I think NextGen Healthcare realized that their old portal was a mess, so they switched to Medfusion...

Apr 2021
||
(0)
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Director

Our patients do not use Medfusion Patient Portal as much as they could be using it, but it does what...

Apr 2021
||
(0)
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Director

The newer version of Medfusion Patient Portal is going to be easier for patients to use. We serve a...

Apr 2021
||
(0)
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Analyst/Coordinator

Medfusion Patient Portal may not be as highly used by our patient population. We are in a more rural...

Apr 2021
||
(0)
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Analyst/Coordinator

The patient portal is kind of an extension of NextGen Healthcare's platform. The portal is another...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

There is room for improvement with the current version of Medfusion Patient Portal. The vendor is...

Apr 2021
||
(0)
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 or  to see details.

Manager

NextGen Healthcare recently purchased another vendor for their patient portal system, and the system...

Apr 2021
||
(0)
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Manager

We recently upgraded to Medfusion Patient Portal. I called in and had a wish list of things, and the...

Apr 2021
||
(0)
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Manager

The system didn’t truly have the functionality I was wanting. I was telling the vendor that they...

Apr 2021
||
(0)
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Manager

I would purchase the system again if starting over, but I would have waited. It is a great product,...

Apr 2021
||
(0)
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Manager

I wouldn’t say the vendor keeps their promises. They just don't know everything. Eventually, the...

Apr 2021
||
(0)
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Manager

The ease of use of the system is great. The patients love it. It is fantastic on the patient side....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy Medfusion Patient Portal again in a heartbeat. NextGen Healthcare knocked support out of...

Jan 2021
||
(0)
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Manager

Over the years that I have had this product, our partnership with the vendor has grown into a...

Dec 2020
||
(0)
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 or  to see details.

Manager

One of my favorite things about the vendor is the customer service they provide. We have been on the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has continued to be on the cutting edge and ahead of things. Things are changing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This product is as easy as can be, but the functionality for linking siblings still seems to be a...

Dec 2020
||
(0)
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 or  to see details.

Manager

Immunizations should always be on the product's portal, but the product's immunization functionality...

Dec 2020
||
(0)
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 or  to see details.

Manager

Over the years that I have had the software, we have grown into a very cohesive partnership with the...

Dec 2020
||
(0)
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Manager

One of my favorite things about Medfusion is the customer service they give us. We have been on the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Medfusion has continued to be on the cutting edge and ahead of things. Things are changing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Medfusion’s system is easy as can be to use, but when it comes to linking siblings, that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Immunizations should always be on the Medfusion Patient Portal, but their immunization functionality...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the decision were up to me to purchase the system again, I would have to explore everything that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The most significant outcome that we have achieved is better patient care. We can make sure that we...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as I know, the system is part of our long-term plans. There has been no talk of doing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There really hasn’t been any ongoing training. We just had initial training, and I would give the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the vendor was just Medfusion, we had a lot of involvement with their higher-ups, but when...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system takes a lot of work to set up, and some things would be easier if we could just make a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some things haven’t worked for us right away. We had a problem with our CCDs going over for a while,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we first started with the vendor, they said labs were coming soon, but they didn’t come soon,...

Dec 2020
||
(0)
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Manager

I don't really hear from the vendor's representatives. They don't check in with one another unless...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I predict that we will be very satisfied with the system over the next 12 months. I just need to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are pretty happy with the system. I would just like to communicate with our representative. I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like the vendor to have the assigned representatives check in with their accounts. I would...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever I call the IT team or put in a support ticket, the vendor is very prompt in taking care of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are really happy with the vendor. When it comes to our interoperability goals, the biggest thing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A capability that I feel is missing is that patients can send attachments, but patients have to...

Dec 2020
||
(0)
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 or  to see details.

Manager

I don’t think the vendor nickel-and-dimes us. They could lower the price a little on the patient...

Dec 2020
||
(0)
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 or  to see details.

Manager

The training could be made better by being online. That way, people could go online and watch the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ongoing support people are good about taking care of requests whenever we send anything. Not too...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know whether the product is going to be part of our long-term plans because we are in the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor keeps all of their promises. When we asked about what was included in the patient portal,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Like with any other product on the market, everything costs extra with Medfusion Patient Portal. All...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's initial training was okay, but we haven't really had any ongoing training. We have had...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The overall product is fine. If we took on all of the new technology that the vendor had to offer,...

Oct 2020
||
(0)
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