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(Your Products / Your Organization's Products)


Medfusion Patient Portal Comments
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KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
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User Commentary

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Director

Service and Support

I would buy Medfusion Patient Portal again in a heartbeat. NextGen Healthcare knocked support out of...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Over the years that I have had this product, our partnership with the vendor has grown into a...

Dec 2020
(0)
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Manager

Relationship

One of my favorite things about the vendor is the customer service they provide. We have been on the...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor has continued to be on the cutting edge and ahead of things. Things are changing...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

This product is as easy as can be, but the functionality for linking siblings still seems to be a...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Immunizations should always be on the product's portal, but the product's immunization functionality...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

Over the years that I have had the software, we have grown into a very cohesive partnership with the...

Dec 2020
(0)
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Manager

Relationship

One of my favorite things about Medfusion is the customer service they give us. We have been on the...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

Medfusion has continued to be on the cutting edge and ahead of things. Things are changing...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Medfusion’s system is easy as can be to use, but when it comes to linking siblings, that...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Immunizations should always be on the Medfusion Patient Portal, but their immunization functionality...

Dec 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

If the decision were up to me to purchase the system again, I would have to explore everything that...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The most significant outcome that we have achieved is better patient care. We can make sure that we...

Dec 2020
(0)
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Manager

Future Outlook

As far as I know, the system is part of our long-term plans. There has been no talk of doing...

Dec 2020
(0)
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Manager

Implementation and Training

There really hasn’t been any ongoing training. We just had initial training, and I would give the...

Dec 2020
(0)
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Manager

Relationship

When the vendor was just Medfusion, we had a lot of involvement with their higher-ups, but when...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system takes a lot of work to set up, and some things would be easier if we could just make a...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Some things haven’t worked for us right away. We had a problem with our CCDs going over for a while,...

Dec 2020
(0)
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Manager

Technology

When we first started with the vendor, they said labs were coming soon, but they didn’t come soon,...

Dec 2020
(0)
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Manager

Other Observations & Comments

I don't really hear from the vendor's representatives. They don't check in with one another unless...

Dec 2020
(0)
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Manager

Future Outlook

I predict that we will be very satisfied with the system over the next 12 months. I just need to...

Dec 2020
(0)
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Manager

Service and Support

We are pretty happy with the system. I would just like to communicate with our representative. I...

Dec 2020
(0)
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Manager

Service and Support

I would like the vendor to have the assigned representatives check in with their accounts. I would...

Dec 2020
(0)
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Manager

Service and Support

Whenever I call the IT team or put in a support ticket, the vendor is very prompt in taking care of...

Dec 2020
(0)
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Manager

Interfacing and Integration

We are really happy with the vendor. When it comes to our interoperability goals, the biggest thing...

Dec 2020
(0)
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Manager

Functionality and Upgrades

A capability that I feel is missing is that patients can send attachments, but patients have to...

Dec 2020
(0)
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Manager

Other Observations & Comments

I don’t think the vendor nickel-and-dimes us. They could lower the price a little on the patient...

Dec 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The training could be made better by being online. That way, people could go online and watch the...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

The ongoing support people are good about taking care of requests whenever we send anything. Not too...

Dec 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

I don't know whether the product is going to be part of our long-term plans because we are in the...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The vendor keeps all of their promises. When we asked about what was included in the patient portal,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Like with any other product on the market, everything costs extra with Medfusion Patient Portal. All...

Oct 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

The vendor's initial training was okay, but we haven't really had any ongoing training. We have had...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The overall product is fine. If we took on all of the new technology that the vendor had to offer,...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Medfusion's product is a solid portal. Its simpleness is its strength because it is easy for our...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The back end of Medfusion is not as good as I would like it to be. The template version is just not...

Apr 2020
(0)
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 or  to see details.

Manager

Future Outlook

We are moving away from Medfusion. We would not go with the Medfusion portal again. More than...

Mar 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

In all fairness to the vendor, we have not done continual upgrades because we have been planning to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Medfusion started to nickel-and-dime, and that is probably one of the reasons we backed off a bit...

Mar 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

It looks like the vendor is rolling out new technology, but that is nothing that we can use.

Mar 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

Recently, there was quite an issue where the solution wasn't integrating. We weren't able to invite...

Mar 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The solution is pretty easy to use for what we use it for.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's support team has become nonresponsive. The timeliness to resolve an issue is not...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Medfusion is trying to be proactive, but the solution doesn't work for us anymore.

Mar 2020
(0)
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 or  to see details.

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