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Medfusion Patient Portal Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Service and Support
I would buy Medfusion Patient Portal again in a heartbeat. NextGen Healthcare knocked support out of...
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Manager
Functionality and Upgrades
Over the years that I have had this product, our partnership with the vendor has grown into a...
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Manager
Relationship
One of my favorite things about the vendor is the customer service they provide. We have been on the...
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Manager
Service and Support
The vendor has continued to be on the cutting edge and ahead of things. Things are changing...
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Manager
Functionality and Upgrades
This product is as easy as can be, but the functionality for linking siblings still seems to be a...
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Manager
Functionality and Upgrades
Immunizations should always be on the product's portal, but the product's immunization functionality...
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Manager
Service and Support
Over the years that I have had the software, we have grown into a very cohesive partnership with the...
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Manager
Relationship
One of my favorite things about Medfusion is the customer service they give us. We have been on the...
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Manager
Service and Support
Medfusion has continued to be on the cutting edge and ahead of things. Things are changing...
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Manager
Service and Support
Medfusion’s system is easy as can be to use, but when it comes to linking siblings, that...
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Manager
Functionality and Upgrades
Immunizations should always be on the Medfusion Patient Portal, but their immunization functionality...
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Manager
Other Observations & Comments
If the decision were up to me to purchase the system again, I would have to explore everything that...
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Manager
Functionality and Upgrades
The most significant outcome that we have achieved is better patient care. We can make sure that we...
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Manager
Future Outlook
As far as I know, the system is part of our long-term plans. There has been no talk of doing...
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Manager
Implementation and Training
There really hasn’t been any ongoing training. We just had initial training, and I would give the...
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Manager
Relationship
When the vendor was just Medfusion, we had a lot of involvement with their higher-ups, but when...
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Manager
Functionality and Upgrades
The system takes a lot of work to set up, and some things would be easier if we could just make a...
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Manager
Functionality and Upgrades
Some things haven’t worked for us right away. We had a problem with our CCDs going over for a while,...
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Manager
Technology
When we first started with the vendor, they said labs were coming soon, but they didn’t come soon,...
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Manager
Other Observations & Comments
I don't really hear from the vendor's representatives. They don't check in with one another unless...
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Manager
Future Outlook
I predict that we will be very satisfied with the system over the next 12 months. I just need to...
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Manager
Service and Support
We are pretty happy with the system. I would just like to communicate with our representative. I...
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Manager
Service and Support
I would like the vendor to have the assigned representatives check in with their accounts. I would...
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Manager
Service and Support
Whenever I call the IT team or put in a support ticket, the vendor is very prompt in taking care of...
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Manager
Interfacing and Integration
We are really happy with the vendor. When it comes to our interoperability goals, the biggest thing...
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Manager
Functionality and Upgrades
A capability that I feel is missing is that patients can send attachments, but patients have to...
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Manager
Other Observations & Comments
I don’t think the vendor nickel-and-dimes us. They could lower the price a little on the patient...
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Manager
Implementation and Training
The training could be made better by being online. That way, people could go online and watch the...
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Manager
Service and Support
The ongoing support people are good about taking care of requests whenever we send anything. Not too...
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Director
Other Observations & Comments
I don't know whether the product is going to be part of our long-term plans because we are in the...
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Director
Functionality and Upgrades
The vendor keeps all of their promises. When we asked about what was included in the patient portal,...
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Director
ROI / Cost (care and feeding)
Like with any other product on the market, everything costs extra with Medfusion Patient Portal. All...
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Director
Interfacing and Integration
The vendor's initial training was okay, but we haven't really had any ongoing training. We have had...
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Director
Functionality and Upgrades
The overall product is fine. If we took on all of the new technology that the vendor had to offer,...
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Director
Functionality and Upgrades
Medfusion's product is a solid portal. Its simpleness is its strength because it is easy for our...
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Director
Functionality and Upgrades
The back end of Medfusion is not as good as I would like it to be. The template version is just not...
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Manager
Future Outlook
We are moving away from Medfusion. We would not go with the Medfusion portal again. More than...
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Manager
Functionality and Upgrades
In all fairness to the vendor, we have not done continual upgrades because we have been planning to...
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Manager
ROI / Cost (care and feeding)
Medfusion started to nickel-and-dime, and that is probably one of the reasons we backed off a bit...
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Manager
Other Observations & Comments
It looks like the vendor is rolling out new technology, but that is nothing that we can use.
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Manager
Interfacing and Integration
Recently, there was quite an issue where the solution wasn't integrating. We weren't able to invite...
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Manager
Functionality and Upgrades
The solution is pretty easy to use for what we use it for.
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Manager
Relationship
The vendor's support team has become nonresponsive. The timeliness to resolve an issue is not...
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Manager
Other Observations & Comments
Medfusion is trying to be proactive, but the solution doesn't work for us anymore.
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