Commentary Summary
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User Commentary
Functionality and Upgrades
Patients that aren't very tech savvy have difficulty with Medfusion Patient Portal. We have learned...
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Service and Support
NextGen Healthcare’s support could use some work. We typically receive slow responses or no response...
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Service and Support
NextGen Healthcare used to be really good and helpful, but about a year and a half ago, they changed...
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Functionality and Upgrades
With the current build we have, we have to manually collect and enter credit card payments that...
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Functionality and Upgrades
I like Medfusion Patient Portal, but I wish it interacted better with the EMR. Medfusion Patient...
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Interfacing and Integration
There are so many pages inside Medfusion Patient Portal to go to. It would be very nice to be able...
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Relationship
There is no sense of urgency on NextGen Healthcare's part. Patients like to schedule their...
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Functionality and Upgrades
Overall, Medfusion Patient Portal has given us a pretty good value. Our patients have adopted this...
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Functionality and Upgrades
It is a burden to set up the system's communications on the patient and organization side. The way...
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Functionality and Upgrades
NextGen Healthcare doesn't know what is going on with their own product. We have had issues with...
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Implementation and Training
The vendor set up the system and put us on a good path in terms of how to use it. We were able to...
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Service and Support
We have always received really good support from NextGen Healthcare. They respond to us quickly and...
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Relationship
There hasn’t been a month where Medfusion Patient Portal has worked properly every day. The portal...
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Technology
When services go down with Medfusion Patient Portal, some of the information doesn’t transfer...
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Other Observations & Comments
Some of the issues that we have had with Medfusion Patient Portal have already been resolved. Other...
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Future Outlook
We have had conferences with NextGen Healthcare, and it seems like they are heading in the right...
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Other Observations & Comments
We have the new portal, but we can’t say much about it. We know what is in it, but we haven't...
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Functionality and Upgrades
I get lots of calls from patients who can't get their accounts set up in the system, can't log in,...
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Implementation and Training
We didn't have any trouble with the system's implementation. It was a rather smooth implementation....
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Functionality and Upgrades
On the random chance that the solution works for us, even though the odds of that happening are one...
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Service and Support
The vendor's support people are friendly enough, but they don't have a solution, and being nice can...
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Relationship
We talk to executives at NextGen Healthcare. We can reach out to them, and they are receptive.
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Lessons Learned
I would absolutely not recommend the solution. If someone were to ask me about the product, I would...
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Service and Support
NextGen Healthcare is open about their road map, but they aren't going anywhere. We attended a big...
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Functionality and Upgrades
We applied a patch that was supposed to resolve some things in the system, but it didn't. Since the...
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Sales and Contracting
There are some things in Medfusion Patient Portal that are just not as good as we thought that they...
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Functionality and Upgrades
The savviness of our patients comes into play with Medfusion Patient Portal’s ease of use. I have...
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Relationship
I love that NextGen Healthcare listens to their customers when they have ideas for features. The...
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Functionality and Upgrades
Patients have a very difficult time using the product. Patient portals are normally for medical...
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Functionality and Upgrades
Medfusion Patient Portal gives us the ability to receive attachments from patients. For example,...
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Functionality and Upgrades
NextGen Healthcare updated the product, and it has been slow and unstable since. The incoming and...
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Functionality and Upgrades
Medfusion Patient Portal is onerous to administrate. We have multiple different places where we...
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Functionality and Upgrades
We lost certain functionalities after an update. Our patients used to be able to pay their bills...
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Functionality and Upgrades
As an improvement, NextGen Healthcare should make the buttons more intuitive. For example, instead...
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Interfacing and Integration
Medfusion Patient Portal is not well integrated with the rest of NextGen Healthcare’s suite of...
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Service and Support
When we tell NextGen Healthcare about our issues, they just keep saying we are on a little bit of an...
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Service and Support
NextGen Healthcare's support has really changed a lot. It is possibly something that is going...
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Functionality and Upgrades
We have had the product for a few years, and we have constant issues with Medfusion Patient Portal....
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Functionality and Upgrades
I have multiple complaints all the time from patients. They have trouble just navigating through the...
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Implementation and Training
Since the implementation, we have had glitch after glitch. Patients have been having problems where...
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Service and Support
I don't feel like the executives at NextGen know anything about the patient portal and the support...
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Functionality and Upgrades
I have heard a lot of really good things about the solution from the patients. After testing the...
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Relationship
We have had some issues with NextGen Healthcare keeping their promises. NextGen Healthcare is...
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Service and Support
We had an issue where information that had previously gone into the portal automatically stopped...
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ROI / Cost
NextGen Healthcare doesn't avoid charging us for every little thing. If we want to use Medfusion...
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Technology
Our patients are struggling somewhat with Medfusion Patient Portal. Initially, we thought it was...
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Functionality and Upgrades
Medfusion Patient Portal is a mess, and the administrative pieces of it are so labor intensive. The...
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Implementation and Training
I don't know that ongoing training exists for Medfusion Patient Portal. The vendor doesn't really...
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ROI / Cost
NextGen Healthcare charges us for quite a bit, but that is fair.
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Relationship
The vendor keeps up with their promises. Sometimes timelines change, but NextGen Healthcare...
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Functionality and Upgrades
The vendor's old portal is terrible compared to Medfusion Patient Portal. The only people we get...
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ROI / Cost
The portal doesn’t allow for the same number of things that the old portal did without a cost...
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Implementation and Training
The solution is easy to use, but it becomes a little confusing when we are trying to match parents...
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Functionality and Upgrades
I can't see my labs in Medfusion Patient Portal. In other portals, I don't have to physically list...
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Service and Support
At one point, I needed an issue to get fixed, and the vendor's support team worked with me for a...
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Functionality and Upgrades
I like that the product sends out appointment reminders and invitations to every patient, whether...
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Functionality and Upgrades
The ease of use for the patients is not horrible. The product does what the vendor says it will do,...
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Implementation and Training
The implementations have just been rough. There was a list of things we were supposed to have been...
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Lessons Learned
Anyone looking to purchase the product may want to ensure they get on-site training.
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Win/Loss - Why they were selected (by current clients)
We looked at NextGen Healthcare's patient portal because we had their EMR and they had a fully...
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Functionality and Upgrades
Our patients find Medfusion Patient Portal to be difficult to use. There are times when it just...
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Functionality and Upgrades
Medfusion Patient Portal is a better product than the old NextGen Healthcare patient portal. It is...
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Functionality and Upgrades
The product's self-scheduling feature is expensive and created a number of duplicate charts when we...
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