NextGen Enterprise PM Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
NextGen Healthcare’s customer service is very hit and miss. When we open a ticket, we sometimes get...
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Product
The user friendliness of NextGen Enterprise PM is great. I enjoy the reporting. The vendor has a lot...
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Product
I would like it to be a bit easier to read what is going on with financial accounts in NextGen...
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Loyalty, Relationship
Overall, NextGen Healthcare has good products, and they are going in a good direction. They are just...
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Product
In the practice management system, there are some constraints related to eligibility. That is a huge...
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Relationship
Calling the vendor’s support team doesn’t work. So if I want something done, I literally go to my...
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Culture, Relationship
NextGen Healthcare delivers what we are asking for, but 50% of the time they deliver what they...
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Product, Value
A good example of an outcome we are waiting to see from NextGen Enterprise PM is that our templates...
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Culture, Relationship
We put a support call in because everything was frozen in NextGen Enterprise PM. Nobody was able to...
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Operations
The last upgrade NextGen Healthcare did was pretty horrendous. NextGen Healthcare’s solution was to...
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Operations, Product
We are now at that stage where we don't do that much training because we have a lot of experience...
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Relationship
I am not overly happy with NextGen Healthcare right now. They got bought out by an investment firm...
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Product
NextGen Enterprise PM is a little complicated. There are just a lot of steps in the practice...
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Product
NextGen Enterprise PM is rock solid. The only improvements that we would like to see would be...
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Loyalty, Product
There are some areas where the vendor's integration team seems to be ahead of the game in terms of...
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Relationship
The vendor could improve their support people's response time. They could also improve the skills of...
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Product
NextGen Enterprise PM is functioning well and doing what it is supposed to do. The system has always...
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Relationship
NextGen Healthcare has experienced a turnover in ownership of the product, and that might have a lot...
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Product
NextGen Healthcare has new technology, and it is available, but it seems like there are always kinks...
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Product
The processes in the system could be smoother. We experience a lot of added authorizations that are...
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Product
Some difficult things about NextGen Enterprise PM are getting insurances correct, remembering to...
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Relationship, Operations
We had a hard time getting NextGen Healthcare to respond to us about an upgrade, but once they...
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Relationship, Product
NextGen Healthcare is slow to get current. They sort of brush over what we bring up. We are one...
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Relationship, Product
There are enhancements that we would like to see with NextGen Enterprise PM. There are new payment...
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Relationship
If I had to make the choice today whether to buy NextGen Enterprise PM again, I might think about...
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Culture
Vendors all put on a good dog-and-pony show, but the reality is they never keep their promises. With...
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Operations, Product
There is a lot with NextGen Enterprise PM that is so confusing, and I don't think it is user...
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Product
My likelihood to recommend NextGen Enterprise PM is going to depend on what other system someone is...
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Loyalty, Value
With NextGen Healthcare, everything is an add-on. They have a claims processing system, but if we...
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Loyalty, Product
I don't think my overall satisfaction is going to get any better with NextGen Enterprise PM; I am...
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Culture, Relationship, Product
NextGen Healthcare doesn't do anything for PM clients whatsoever. They offer new options for EHR and...
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Operations
NextGen Healthcare offers some video conference training options, but I don't know whether they...
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Relationship
When we call NextGen Healthcare, we receive the same tier-two and tier-three support for every call....
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Relationship
Our account manager from NextGen Healthcare and our senior IT staff members are phenomenal, but...
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Value
If I had a peer or friend considering NextGen Healthcare's solution, I would be extremely honest. I...
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Product
The product is pretty stable. It accommodates scheduling well. With billing, we don't have a lot of...
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Relationship
The vendor’s support has been challenging since they have moved a lot of the support outside of the...
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Product
The office staff finds it easy to enter information and validate information in NextGen Enterprise...
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Product
My biggest frustration is that the system's search functions are outdated. The ways things are might...
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Culture, Value
NextGen Healthcare's charges aren't excessive. They do charge us for material changes to the...
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Product
The PM solution on the technical side is very hard to manage. It is hard for the functionality of...
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Operations, Product
There is not much documentation of the changes that NextGen Healthcare is making, and they don't...
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Product, Value
The system gives us the ability to make the changes that we need because we can customize it, but...
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Relationship
Previously, I would have given NextGen Healthcare’s support a higher score, but it is awful right...
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Culture, Relationship
Our sales representative is amazing. When I run into roadblocks with all kinds of support issues, I...
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Operations
I had a good experience with NextGen Healthcare. I was part of the implementation team at my organization....
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Loyalty, Product
There is a push for new technology that could meet our needs. There is a push for a mobile version...
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Loyalty, Product
We have a lot of discrete data needs for reporting, and the PM system is still not able to do...
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Relationship, Product
We can create, document, and bill our encounters. We have some gaps, but for the most part, we can...
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Relationship, Product
For most vendors, their PM products are very mature, and they have been around the market for a long...
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Relationship, Product
NextGen Healthcare created a lot of promises around a different way to do computerized provider...
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Operations, Product
For the PM system, upgrades have been rather straightforward and easy.
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Relationship, Product
NextGen Healthcare is still missing out on things in terms of better release notes and better...
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Loyalty
I'm just hoping that the vendor will focus some effort on getting the bugs resolved and patched up....
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Culture, Relationship
NextGen Healthcare has a tendency to not always give us straight answers. Their solutions can't...
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Relationship
NextGen Healthcare's support in general could be a lot better than it is. Their client technical...
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Product
The system's reporting abilities are usually pretty strong. I would consider those to be some of the...
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Product
NextGen Healthcare could make some improvements to their appointment interface for scheduling.
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Culture, Relationship, Product
NextGen Healthcare doesn't have a module for our specialty, so we have had to build what we have...
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Product, Value
NextGen Enterprise PM does a great job of allowing people to configure their appointment books. The...
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Loyalty, Product
The vendor has changed some things that are lacking in the system. This is their third patient...
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Loyalty, Relationship
We work directly with the vendor's support team, and most of the time, we dread putting in tickets...
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Product
We have had a lot of trouble with some things that are known issues in the system, and there aren't...
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Relationship
I have direct communication with an executive at NextGen Healthcare and our executive account...
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Product
I really like NextGen Healthcare and their product. The system is configurable, and the vendor is...
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Relationship
We have an account representative that we meet with regularly, and NextGen Healthcare has people...
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Operations
There should be a tiered training for NextGen Enterprise PM. For example, maybe we could train to...
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Relationship
We have had several tickets since our upgrade with minimal tech support. Our patch did not work and...
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Relationship, Product
I would like a better-defined list of known issues with the version or patch that the vendor is...
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Operations, Product
The design of the system is okay. The system is very robust with a lot of different options to fit...
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Relationship
Typically, we reach out to the vendor by creating a ticket on their support website and then wait to...
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Relationship
We have an account manager, but they are an escalation point for us. It took several years for us to...
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Relationship
We have an account representative through NextGen Healthcare who has been wonderful. If we need...
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Operations
A lot of NextGen Healthcare’s training is they have an eLearning portal, so we go in and learn what...
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Product
NextGen Enterprise PM seems to be a bit more steady with upgrades and has fewer issues than the EHR.
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Relationship, Product
Not much is working well with the system. The latest version of their software has broken several...
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Operations, Product
A lot of folks have a challenge with trying to do a process in the new system the same way they did...
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Product
Enhanced QA from the vendor would be appreciated. When new information is released, it looks great...
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Product
NextGen Healthcare has a lot of applications that we log in to and APIs connecting the systems....
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Product
The NextGen Healthcare system is not bad. There is no perfect system out there. The system has its...
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Product
It would be nice if NextGen Healthcare's system had drag-and-drop features for moving appointments....
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Operations
We do not get very much ongoing training from NextGen Healthcare. We learn something when we have to...
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Relationship, Value
We pay NextGen Healthcare for different interfaces. Sometimes it takes a long time to get things...
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Relationship, Operations
NextGen Healthcare has no documentation about us. If we call the vendor for something related to our...
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Loyalty
Affordability was a major factor for us in choosing the system. If we were working with another...
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Culture, Value
With NextGen Healthcare's charges, there are sometimes some add-ons. The charges are pretty clear...
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Loyalty, Product
We are not using all of the system's interoperability because we don’t want to, and the...
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Culture
The vendor’s new technology seems like part of a sales pitch. NextGen Healthcare does not do a very...
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Product
I have a problem with the financial reporting in NextGen Enterprise PM. NextGen Healthcare doesn't...
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Relationship, Product
I would give someone advice to start with what their board and senior leadership want to see in...
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Product
I like that NextGen Enterprise PM is highly configurable, and I don't like that it is highly...
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Operations
Previously, the system froze a lot. It kicked people out when there were issues. We got a lot of...
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Product
NextGen Healthcare’s reporting functionality has some big gaps. Those gaps have always been there....
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Product
NextGen Enterprise PM is not quite as big of an issue as the EHR is. Maybe it is just because we...
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Relationship
Others should make sure to monitor NextGen Healthcare to get them to follow through on issues. As...
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Relationship, Product
NextGen Healthcare's ability to put out fires is great. If I have something that is a raging fire...
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Operations, Product
I have two recent examples of times when I have had the system do the opposite of what I have asked...
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Product
I would like more robust reports from NextGen Healthcare. I don't have a lot of faith in their...
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Loyalty
As things are now, we are thinking about moving to a different system, but there is nothing definite....
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Loyalty
NextGen Enterprise PM is simple, but the vendor hasn't upgraded it in a very long time. We hope that...
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Product
We have used the system for so long that it is easy for us. When we bring in new people to use the...
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Product
We would like to see NextGen Enterprise make it easier to use demographics in areas such as...
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Product
The biggest thing we are dealing with in the system is that we would like to run reports without...
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Operations, Value
Technically, we are the ones training staff members on NextGen Enterprise PM and not the vendor. It...
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Relationship
There have been some shortages with the things that NextGen Healthcare has promised us. There are...
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Relationship
We have some pretty good contacts at NextGen Healthcare that have stayed in touch with us over the years....
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Product
The system is relatively simple for things other than billing. When it works, there is nothing to fix....
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Product
Our experience with the product has been really good. The ease of use of the layout in NextGen...
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Relationship, Value
Things like appointment reminders can be down for several days, and I usually find out on my own and...
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Relationship
NextGen Healthcare’s support team hasn't been as good recently as they have been in the past. Based...
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Loyalty, Product
I know that other systems have similar problems, so I would recommend NextGen Enterprise PM. With...
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Product
A lot of times, NextGen Healthcare has a product that is 85% functioning, but there is always a bit...
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Product
We have been satisfied with NextGen Enterprise PM. It has gotten the job done, and it does what we...
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Product
The number-one thing I would hope that NextGen Healthcare would do is make NextGen Enterprise PM...
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Relationship
The latest challenge that we have had with NextGen Healthcare is their support. It has not been very...
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Relationship, Value
The vendor supports our organization. The vendor creates what they call Rosetta channels, and the...
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Product
The product has a lot of good reports that we can pull. However, the reports are a bit clunky and...
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Product
Our ability to drive outcomes with NextGen Enterprise PM is impacted by known issues, workarounds,...
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Relationship
Sometimes it is difficult to talk with a NextGen Healthcare support specialist on the same day we...
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Product
Having never used anything else, it is hard to gauge NextGen Enterprise PM’s ease of use. It is...
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Product
Our NextGen Healthcare patient portal and NextGen Enterprise PM itself are not communicating back...
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Product, Value
I would like the option of a robocall system, even if we had to purchase it, to help remind patients...
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Product
NextGen Enterprise PM is a really good product and is pretty user friendly. I haven’t been...
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Operations
NextGen Healthcare has eLearning modules that are extremely long, and the vendor will do one long...
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Culture
There were a lot of things that we were told the solution could do, but now that we are using the...
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Relationship
NextGen Healthcare has a portal and a phone number. They sometimes respond quickly to cases, but not...
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Product
NextGen Healthcare partners with a certain clearinghouse. We could go with a different...
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Relationship
With NextGen Healthcare's support, I know that certain requests will receive better responses than...
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Relationship
NextGen Healthcare's support team is pretty good because the vendor has built a pretty good...
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Product
NextGen Enterprise PM is fairly rock solid, and we have very few issues with bad data or coding....
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Product
I would like to see insurance eligibility verification improved in NextGen Enterprise PM. There are...
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Loyalty, Product
NextGen Enterprise PM is a good system for a medium-sized company. However, our organization is...
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Product
Based on how fast new employees can get into the system, I believe that NextGen Enterprise PM is...
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Relationship
The vendor's support is a good part of what NextGen Healthcare offers, but we aren't happy with the...
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Loyalty
If the system stays the same, our satisfaction with it will definitely decrease. However, if the...
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Culture
I am a big NextGen Healthcare proponent. The system is easy to use. It is easy to follow the cycle...
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Relationship
The main thing NextGen Healthcare needs to improve is their support if there is a system issue. We...
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Culture, Value
NextGen Healthcare wants to charge us for every single thing. When we bought additional products, we...
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Product
NextGen Enterprise PM is not a great reporting system. We have to either rely on the vendor to try...
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Loyalty, Product
We would love for NextGen Enterprise PM to have some sort of patient engagement. There is no system...
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Relationship
There are some gaps in the support for NextGen Enterprise PM. Whenever we put in a ticket, I would...
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Product
Everything is working as expected in NextGen Enterprise PM. There have only been small hiccups here...
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Product
NextGen Healthcare’s patient portal platform is trash. It has huge issues. The care guidelines work...
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Value
NextGen Healthcare is trying to monetize everything because they are not growing anymore. Every new...
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Product, Product
I wish the product's reporting would be more forthcoming. It would be nice if the vendor had some...
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Product, Product
The scheduling is easy. We already have our schedule set up. We know how to do things. We can choose...
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Product, Product
We don't have only Epic software, and every provider that comes to our facility wants Epic software....
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Product, Product
The only area that we have had to work with NextGen Healthcare more closely on is billing. We have...
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Relationship, Relationship
NextGen Healthcare does good follow-up on the EDI side of things. If files get missed or something...
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Product, Product
NextGen Enterprise PM works consistently. We don't have issues in terms of operability.
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Product, Product
I wish we had a bit more ability to customize elements and tweak certain things in NextGen...
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Relationship
We have worked very hard to build a good business relationship with NextGen Healthcare. It wasn’t...
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Product
NextGen Enterprise PM is user friendly and easy to move around in. We don’t have a lot of trouble...
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Relationship, Relationship, Value, Value
If people have the internal staff to support the product, then they can use the system pretty well...
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Product, Product, Value, Value
Because of the configuration issues we have, we don't get outcomes data.
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