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NextGen Office EMR/PM - Small Practices Comments
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User Commentary

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Manager

We really like the system. I see us being on the system for a while. The solution is very easy for...

Jul 2021
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(0)
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Manager

I am very appreciative of the help that I get, but prior to my current representative, I would get a...

Jul 2021
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(0)
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Manager

It is a little frustrating that the vendor gets a percentage of the product that we bring in and...

Jul 2021
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(0)
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Manager

The vendor has webinars online, but sometimes it is difficult for me to know what key word will...

Jul 2021
||
(0)
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Manager

After I enter a patient's insurance information, I have to back all the way out of that part of the...

Jul 2021
||
(0)
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Manager

I am not really happy with the training from NextGen Healthcare. Everything is online. It takes a...

Jul 2021
||
(0)
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Manager

Before we got the product, it looked like it was really easy to use, but it has a lot of little...

Jul 2021
||
(0)
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Manager

The biggest strength of the product is possibly the insurance verification. There are a lot of...

Jul 2021
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(0)
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Manager

I would like to have the labs integrated into the progress notes because when we have to do records,...

Jul 2021
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(0)
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Manager

The secondary insurance billing goes to the patient instead of going directly to the secondary...

Jul 2021
||
(0)
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Manager

NextGen Healthcare gathers mostly all of the patients' information. We have a lot of tabs where we...

Jul 2021
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(0)
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Manager

NextGen Healthcare is very proactive. We receive emails and text messages from them regarding...

Jul 2021
||
(0)
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Manager

I always use NextGen Healthcare's online support with their online community. NextGen Healthcare is...

Jul 2021
||
(0)
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Manager

Sometimes, it is a little difficult to work with our representative and the NextGen Healthcare...

Jul 2021
||
(0)
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Manager

When information comes into NextGen Healthcare's system, the information comes in a horrible format...

Jul 2021
||
(0)
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Manager

We plan on sticking with NextGen Healthcare's system because the amount of money, time, and stress...

Jul 2021
||
(0)
 Thank you  Helpful

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Manager

I would like to see more organization and efficiency in NextGen Healthcare's training. The EMR is so...

Jul 2021
||
(0)
 Thank you  Helpful

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Physician

We looked at our options when we needed a new EMR, and I chose NextGen Healthcare's system. I had a...

Jul 2021
||
(0)
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Physician

I think most EMRs are bad. I would prefer to just chart on paper and write down what was useful....

Jul 2021
||
(0)
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Physician

The number one thing I don't like about NextGen Healthcare is the way they display vitals. The...

Jul 2021
||
(0)
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Physician

NextGen Healthcare is not streamlined for prescriptions. When I give a prescription, I have to look...

Jul 2021
||
(0)
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Physician

At least NextGen Healthcare does things in a SOAP notes format. I do like that, and it flows....

Jul 2021
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(0)
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Physician

I like the way I can import from a prior note in NextGen Healthcare's system. However, I have...

Jul 2021
||
(0)
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Physician

We don’t call NextGen Healthcare a lot. Initially, we had great service. Now, I don’t really get any...

Jul 2021
||
(0)
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Physician

We used NextGen Healthcare's software on day one before we even had any training. We were doing...

Jul 2021
||
(0)
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Physician

NextGen Healthcare gave us an additional charge for some functionality that we added. So there is an...

Jul 2021
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(0)
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Manager

The solution's ease of use is huge for us, especially with the employee turnover that is common in...

Jun 2021
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(0)
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Manager

I would love it if the vendor's chat support came back. Before, we could chat to support instead of...

Jun 2021
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(0)
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Manager

I would love a little bit more reporting and oversight, especially if the vendor were to set up...

Jun 2021
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(0)
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Manager

This product is part of our long-term plans. Changing EMRs is very difficult, so we have to be...

Jun 2021
||
(0)
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Manager

We can easily fill in names, addresses, and emergency contacts in the system. The reports are pretty...

Jun 2021
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(0)
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Manager

We are used to the system now. We can easily modify things, but if we compare the system to video...

Jun 2021
||
(0)
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Manager

The vendor is available to train us if we need them to. They do help us. With reports, there are so...

Jun 2021
||
(0)
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Manager

The vendor has really been helping around integration and interoperability and has been following...

Jun 2021
||
(0)
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Manager

I haven’t gotten anyone with power at the organization. I usually just call the number, and the...

Jun 2021
||
(0)
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Manager

The system is very expensive. It has been out for so long that it should definitely be cheaper. We...

Jun 2021
||
(0)
 Thank you  Helpful

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Director

People don’t like EHR systems in general, but I would like to see better integration in the systems...

May 2021
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(0)
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Director

So far, the vendor has done a great job for us, and we have a good rapport. My recommendation...

May 2021
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(0)
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Manager

NextGen Healthcare's system is pretty easy to navigate. I work on the EHR side, and I don’t have any...

May 2021
||
(0)
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Manager

We don't have any plans to leave NextGen Healthcare, but I have plenty of things I would love to see...

Apr 2021
||
(0)
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Manager

We have to do a lot of training ourselves. NextGen Healthcare has good training, but we have to seek...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

I love the format of NextGen Healthcare's system. I love the ability to use the system on any device...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

I don’t hear from anybody at the vendor’s executive level, but we have excellent customer service....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very user friendly and easy to learn as a user. We can go on and look at the training...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For billing and scheduling, we love this system. It is easy to use, and it is efficient. NextGen...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The service has improved tremendously over the last couple of years because NextGen Healthcare...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

There are options for training. We can pay for training or go through our support program. NextGen...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare is on their game with delivering new technology. They stay up to date with the...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Since there are so many ways to do different things in NextGen Healthcare's system, there is a lot...

Apr 2021
||
(0)
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Manager

NextGen Healthcare's web support is good. I don't use any phone support with NextGen Healthcare, but...

Apr 2021
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(0)
 Thank you  Helpful

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Manager

When we enter insurance information into a patient's chart in NextGen Healthcare's system, we can't...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

There are several different ways to do the same thing in NextGen Healthcare's system. That is nice...

Apr 2021
||
(0)
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Manager

The biggest thing I like about NextGen Healthcare is all the webinars and classes they provide to...

Apr 2021
||
(0)
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Manager

NextGen Healthcare has been good about keeping their promises. They try their best to keep things as...

Apr 2021
||
(0)
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Manager

Last year, we had issues where every ticket we submitted would take weeks or months to get resolved....

Apr 2021
||
(0)
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Manager

Knowing what I know today, I would go back and do some more research on other vendors that have...

Apr 2021
||
(0)
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Manager

The vendor keeps their promises, but sometimes we have to push them awfully hard to get what we...

Apr 2021
||
(0)
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Manager

The vendor doesn't charge us every time we call in, but they do charge us for every little thing we...

Apr 2021
||
(0)
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Manager

The implementations and upgrades have been poor. The vendor is lacking some communication between...

Apr 2021
||
(0)
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Manager

NextGen Healthcare’s support is tough. Many times, we are talking to someone with a very heavy...

Mar 2021
||
(0)
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Manager

We could do more integration with the solution, but that is expensive, and we have to pay someone to...

Mar 2021
||
(0)
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Manager

We have a designated representative and a local NextGen Healthcare resource. They are very helpful....

Mar 2021
||
(0)
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Manager

It seems like we have to do a lot of testing before we do an upgrade with NextGen Healthcare, and...

Mar 2021
||
(0)
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Manager

The solution doesn’t really resolve pain points much. The individual tickets do, but the upgrades do...

Mar 2021
||
(0)
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Manager

We have been approached by several other vendors, but we are still very pleased with NextGen...

Mar 2021
||
(0)
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Manager

NextGen Healthcare's billing has improved tremendously. It is now much easier to distribute payments...

Mar 2021
||
(0)
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Manager

NextGen Healthcare has improved their service tremendously over the last few years. There is always...

Mar 2021
||
(0)
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Manager

The price that NextGen Healthcare charges for this solution is very fair. We don't have any problems...

Mar 2021
||
(0)
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Manager

When we are training people instead of working with real patients, we would like our doctors to be...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Even when we have never used the system before, it is pretty easy to use. We don't need anything fancy....

Mar 2021
||
(0)
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Manager

The only thing I wish the vendor would do is to customize a person's access instead of making...

Mar 2021
||
(0)
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Manager

I wish there were a couple of tweaks to the system. I really like the NextGen Healthcare system, and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has gotten better over the last year in some regards. The best thing about NextGen...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

We have found workarounds because we have needed to. I have reached out to the vendor for some...

Mar 2021
||
(0)
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Manager

I don’t think anyone is completely happy with any EMR. One of my pet peeves with the vendor is that...

Mar 2021
||
(0)
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Manager

The best feature of the product is the functionality for scheduling an appointment. I have worked...

Mar 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

NextGen Healthcare is forward thinking, but the enhancements and the new bells and whistles...

Jan 2021
||
(0)
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VP/Other Executive

Getting our money’s worth is always a tricky thing because I don't know that we ever feel like we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is a piece of interoperability that we don’t use, and I would like to see NextGen Healthcare...

Jan 2021
||
(0)
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Analyst/Coordinator

The vendor's technology supporting patient care used to be worse because we could call them, and we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had trouble with reports, but the overall ease of use of the system is good. The system is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like the vendor to focus on basic product functionality, vendor relationship, and workflow.

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The vendor has done fairly well at supporting our integration goals, and the ease of use of the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We could have used a little more one-on-one training from the vendor. Our training was a lot of...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

There are some things the vendor told us the product would be able to do, but it doesn’t. There are...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

The reports that we get from the system don’t exactly cover everything we need. There are certain...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

NextGen Healthcare doesn't nickel-and-dime. The support is supposed to be part of the regular fee,...

Dec 2020
||
(0)
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Physician

NextGen Healthcare's training is good. They set us up on a schedule where we met with somebody for a...

Dec 2020
||
(0)
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Physician

I have used many other systems, and I can see the areas of improvement in the NextGen Healthcare...

Dec 2020
||
(0)
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Physician

NextGen Healthcare does very well with integration. We are able to integrate with other systems and...

Dec 2020
||
(0)
 Thank you  Helpful

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Physician

The NextGen Healthcare solution is a good system. In the beginning, it is challenging to understand...

Dec 2020
||
(0)
 Thank you  Helpful

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Physician

NextGen Healthcare is constantly making releases and patching things. I don’t have the time to...

Dec 2020
||
(0)
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Physician

For the most part, NextGen Healthcare does keep promises on the setup of the EMR. They have a very...

Dec 2020
||
(0)
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Physician

After the implementation, NextGen Healthcare offers a less proactive method to follow up on...

Dec 2020
||
(0)
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Manager

We recently went live with the system. Things went pretty well. We had a rocky start, but we have...

Dec 2020
||
(0)
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Manager

I like how easy scheduling is in the system. The calendar and appointment configuration is very...

Dec 2020
||
(0)
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 or  to see details.

Manager

I think of NextGen Healthcare's system as all in one piece. We are good on the PM piece. It flows...

Dec 2020
||
(0)
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Manager

As far as nickel-and-diming goes, we just have a maintenance contract with NextGen Healthcare....

Dec 2020
||
(0)
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Manager

There are pieces that the vendor sometimes overlooks just because the pieces aren't as important to...

Dec 2020
||
(0)
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Manager

I would give a slightly low score for the overall product quality just because there are some pieces...

Dec 2020
||
(0)
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 or  to see details.

Manager

I would give the highest score for training. NextGen Healthcare puts all of the resources out that...

Dec 2020
||
(0)
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Manager

NextGen Healthcare is very responsive, and I have been happy with their support when we have needed...

Oct 2020
||
(0)
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Manager

The system is starting to be a little more expensive than other solutions, but NextGen Healthcare...

Oct 2020
||
(0)
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Manager

I would tell others that I have experienced fewer issues with NextGen Healthcare’s system than other...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

The system is very customizable, almost to a fault. We can kind of dig ourselves into a hole with...

Oct 2020
||
(0)
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Manager

I predict we will be very satisfied 12 months from now. I am assuming that the ophthalmology suite...

Oct 2020
||
(0)
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Manager

I am sure we are an update or two behind, but we aren’t behind too drastically. We have to stay up...

Oct 2020
||
(0)
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Manager

I probably wouldn’t buy the solution again because we are not sophisticated enough to take advantage...

Oct 2020
||
(0)
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Manager

NextGen Healthcare doesn’t nickel-and-dime me. They do things and don’t charge me all the time....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend the system to a large hospital without reservation. An organization has to be...

Oct 2020
||
(0)
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Manager

We become better users the longer we use the system. The longer we use it, the less we need support,...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

NextGen Healthcare’s training is pretty material oriented now. A few years ago, we had lots of phone...

Oct 2020
||
(0)
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Manager

I realize that right up front, the system is difficult. My doctors all feel that there are a lot of...

Oct 2020
||
(0)
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Manager

I know there are bigger users and bigger groups that are driving NextGen Healthcare. I trust those...

Oct 2020
||
(0)
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Manager

The most important attribute that I would like to see NextGen Healthcare work on is EMR efficiency....

Oct 2020
||
(0)
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Manager

NextGen Healthcare's support during COVID-19 has been second to none. I can't complain about it. Our...

Oct 2020
||
(0)
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Manager

NextGen Healthcare’s system lacks the ability to learn. We seriously considered switching EMRs, and...

Oct 2020
||
(0)
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Manager

We had the vendor's patient portal, and it was a complete disaster. Everybody that I have talked to...

Oct 2020
||
(0)
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Manager

The way NextGen Healthcare orders their CPT codes is frustrating. We can only purchase the ability...

Oct 2020
||
(0)
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Manager

Everybody has a pain point with the EMR, and nobody is ever very happy with an EMR. But for the most...

Oct 2020
||
(0)
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Manager

NextGen Healthcare offers a telemedicine solution, but the problem with their solutions is that they...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

We tried implementing a patient portal, but it was just not ready for prime time. We got most of the...

Sep 2020
||
(0)
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 or  to see details.

Director

The vendor's support is better than some of the other EMR vendors I have dealt with. We are in...

Sep 2020
||
(0)
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Director

Based on the fact that the system is malleable or configurable, I would highly recommend the system...

Sep 2020
||
(0)
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Director

The pricing of the product is a lot higher than expected for provider licensing. The system can...

Sep 2020
||
(0)
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Director

Overall, the vendor's support people are a lot easier to work with than some other people I have...

Sep 2020
||
(0)
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Director

The few trainings we have had from the vendor have been very good, even though they didn't blow me away....

Sep 2020
||
(0)
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Director

Things would be better if the vendor had a better understanding. It feels as if the vendor's sales...

Sep 2020
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Director

The implementation of the product went very poorly, most likely due to misunderstandings. I think...

Sep 2020
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Director

For what the system is, it is very good. There is still room for improvement, but it is among the...

Sep 2020
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Director

The system is click heavy in a lot of areas, and that makes things tedious, not difficult. There are...

Sep 2020
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Director

I am very impressed with how granular and customizable the system is. The system allows us to be as...

Sep 2020
||
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Director

I would most like to see an increase in price to value, technology, and quality service and support.

Sep 2020
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(0)
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Director

Sometimes we have a miscommunication or something is lost in translation between the sales...

Sep 2020
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Director

We are not leveraging most of the functionality of the system. There were some features we were...

Sep 2020
||
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Manager

NextGen Healthcare's solution could be easier to use if it were less boxy, required fewer clicks,...

Sep 2020
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Manager

NextGen Healthcare’s support has gotten worse over the last year. For a while, it got really good....

Sep 2020
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Manager

With NextGen Healthcare, we really don’t have a point of contact other than our sales...

Sep 2020
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Manager

We were not doing telemedicine prior to the COVID-19 crisis, so we jumped on it pretty quickly....

Sep 2020
||
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Manager

NextGen Healthcare's EMR does an okay job of supporting patient-centered care. It has a lot of...

Sep 2020
||
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Manager

NextGen Healthcare doesn't do any training unless we ask for it, but I would say it is good...

Sep 2020
||
(0)
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Manager

NextGen Healthcare's cost is very high for what we get. They charge us for every little thing. I...

Sep 2020
||
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CEO/President

We have had some challenges with how some information comes in from our HIE to NextGen Healthcare’s...

Aug 2020
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CEO/President

The system is certainly not perfect, but it excels at flexibility, adaptability, and...

Aug 2020
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