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Commentary Summary
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User Commentary
VP/Other Executive
Other Observations & Comments
NextGen Healthcare is forward thinking, but the enhancements and the new bells and whistles...
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VP/Other Executive
Other Observations & Comments
Getting our money’s worth is always a tricky thing because I don't know that we ever feel like we...
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VP/Other Executive
Interfacing and Integration
There is a piece of interoperability that we don’t use, and I would like to see NextGen Healthcare...
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Analyst/Coordinator
Service and Support
The vendor's technology supporting patient care used to be worse because we could call them, and we...
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Analyst/Coordinator
Functionality and Upgrades
I have had trouble with reports, but the overall ease of use of the system is good. The system is...
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Analyst/Coordinator
Functionality and Upgrades
I would like the vendor to focus on basic product functionality, vendor relationship, and workflow.
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Analyst/Coordinator
Functionality and Upgrades
The vendor has done fairly well at supporting our integration goals, and the ease of use of the...
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Analyst/Coordinator
Implementation and Training
We could have used a little more one-on-one training from the vendor. Our training was a lot of...
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Analyst/Coordinator
Sales and Contracting
There are some things the vendor told us the product would be able to do, but it doesn’t. There are...
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Analyst/Coordinator
Functionality and Upgrades
The reports that we get from the system don’t exactly cover everything we need. There are certain...
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Physician
ROI / Cost (care and feeding)
NextGen Healthcare doesn't nickel-and-dime. The support is supposed to be part of the regular fee,...
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Physician
Implementation and Training
NextGen Healthcare's training is good. They set us up on a schedule where we met with somebody for a...
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Physician
Functionality and Upgrades
I have used many other systems, and I can see the areas of improvement in the NextGen Healthcare...
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Physician
Interfacing and Integration
NextGen Healthcare does very well with integration. We are able to integrate with other systems and...
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Physician
Functionality and Upgrades
The NextGen Healthcare solution is a good system. In the beginning, it is challenging to understand...
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Physician
Functionality and Upgrades
NextGen Healthcare is constantly making releases and patching things. I don’t have the time to...
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Physician
Relationship
For the most part, NextGen Healthcare does keep promises on the setup of the EMR. They have a very...
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Physician
Service and Support
After the implementation, NextGen Healthcare offers a less proactive method to follow up on...
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Manager
Relationship
We recently went live with the system. Things went pretty well. We had a rocky start, but we have...
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Manager
Functionality and Upgrades
I like how easy scheduling is in the system. The calendar and appointment configuration is very...
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Manager
Functionality and Upgrades
I think of NextGen Healthcare's system as all in one piece. We are good on the PM piece. It flows...
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Manager
ROI / Cost (care and feeding)
As far as nickel-and-diming goes, we just have a maintenance contract with NextGen Healthcare....
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Manager
Other Observations & Comments
There are pieces that the vendor sometimes overlooks just because the pieces aren't as important to...
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Manager
Functionality and Upgrades
I would give a slightly low score for the overall product quality just because there are some pieces...
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Manager
Implementation and Training
I would give the highest score for training. NextGen Healthcare puts all of the resources out that...
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Manager
Service and Support
NextGen Healthcare is very responsive, and I have been happy with their support when we have needed...
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Manager
Other Observations & Comments
The system is starting to be a little more expensive than other solutions, but NextGen Healthcare...
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Manager
Functionality and Upgrades
I would tell others that I have experienced fewer issues with NextGen Healthcare’s system than other...
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Manager
Future Outlook
The system is very customizable, almost to a fault. We can kind of dig ourselves into a hole with...
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Manager
Functionality and Upgrades
I predict we will be very satisfied 12 months from now. I am assuming that the ophthalmology suite...
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Manager
Other Observations & Comments
I am sure we are an update or two behind, but we aren’t behind too drastically. We have to stay up...
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Manager
Lessons Learned
I probably wouldn’t buy the solution again because we are not sophisticated enough to take advantage...
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Manager
Lessons Learned
NextGen Healthcare doesn’t nickel-and-dime me. They do things and don’t charge me all the time....
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Manager
Lessons Learned
I would recommend the system to a large hospital without reservation. An organization has to be...
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Manager
ROI / Cost (care and feeding)
We become better users the longer we use the system. The longer we use it, the less we need support,...
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Manager
Implementation and Training
NextGen Healthcare’s training is pretty material oriented now. A few years ago, we had lots of phone...
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Manager
Functionality and Upgrades
I realize that right up front, the system is difficult. My doctors all feel that there are a lot of...
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Manager
Other Observations & Comments
I know there are bigger users and bigger groups that are driving NextGen Healthcare. I trust those...
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Manager
Functionality and Upgrades
The most important attribute that I would like to see NextGen Healthcare work on is EMR efficiency....
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Manager
Relationship
NextGen Healthcare's support during COVID-19 has been second to none. I can't complain about it. Our...
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Manager
Functionality and Upgrades
NextGen Healthcare’s system lacks the ability to learn. We seriously considered switching EMRs, and...
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Manager
Functionality and Upgrades
We had the vendor's patient portal, and it was a complete disaster. Everybody that I have talked to...
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Manager
ROI / Cost (care and feeding)
The way NextGen Healthcare orders their CPT codes is frustrating. We can only purchase the ability...
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Manager
Service and Support
Everybody has a pain point with the EMR, and nobody is ever very happy with an EMR. But for the most...
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Manager
ROI / Cost (care and feeding)
NextGen Healthcare offers a telemedicine solution, but the problem with their solutions is that they...
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Director
Functionality and Upgrades
We tried implementing a patient portal, but it was just not ready for prime time. We got most of the...
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Director
Service and Support
The vendor's support is better than some of the other EMR vendors I have dealt with. We are in...
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Director
Functionality and Upgrades
Based on the fact that the system is malleable or configurable, I would highly recommend the system...
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Director
ROI / Cost (care and feeding)
The pricing of the product is a lot higher than expected for provider licensing. The system can...
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Director
Service and Support
Overall, the vendor's support people are a lot easier to work with than some other people I have...
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Director
Implementation and Training
The few trainings we have had from the vendor have been very good, even though they didn't blow me away....
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Director
Sales and Contracting
Things would be better if the vendor had a better understanding. It feels as if the vendor's sales...
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Director
Implementation and Training
The implementation of the product went very poorly, most likely due to misunderstandings. I think...
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Director
Functionality and Upgrades
For what the system is, it is very good. There is still room for improvement, but it is among the...
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Director
Functionality and Upgrades
The system is click heavy in a lot of areas, and that makes things tedious, not difficult. There are...
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Director
Functionality and Upgrades
I am very impressed with how granular and customizable the system is. The system allows us to be as...
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Director
ROI / Cost (care and feeding)
I would most like to see an increase in price to value, technology, and quality service and support.
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Director
Service and Support
Sometimes we have a miscommunication or something is lost in translation between the sales...
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Director
Future Outlook
We are not leveraging most of the functionality of the system. There were some features we were...
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Manager
Technology
NextGen Healthcare's solution could be easier to use if it were less boxy, required fewer clicks,...
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Manager
Service and Support
NextGen Healthcare’s support has gotten worse over the last year. For a while, it got really good....
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Manager
Lessons Learned
With NextGen Healthcare, we really don’t have a point of contact other than our sales...
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Manager
Service and Support
We were not doing telemedicine prior to the COVID-19 crisis, so we jumped on it pretty quickly....
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Manager
Functionality and Upgrades
NextGen Healthcare's EMR does an okay job of supporting patient-centered care. It has a lot of...
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Manager
Implementation and Training
NextGen Healthcare doesn't do any training unless we ask for it, but I would say it is good...
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Manager
ROI / Cost (care and feeding)
NextGen Healthcare's cost is very high for what we get. They charge us for every little thing. I...
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CEO/President
Functionality and Upgrades
We have had some challenges with how some information comes in from our HIE to NextGen Healthcare’s...
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CEO/President
Functionality and Upgrades
The system is certainly not perfect, but it excels at flexibility, adaptability, and...
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Manager
Relationship
The vendor is great about keeping their promises. I really love them. I have never reached the point...
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Manager
Relationship
NextGen Healthcare has been sending frequent communications. They made sure that the new COVID-19...
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Manager
Other Observations & Comments
We love the EHR side of the product. The PM side needs some improvement, but overall, we are very...
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Manager
Functionality and Upgrades
On the PM side, it is easy to set up new patient accounts. We have gotten used to scheduling. It is...
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Manager
Functionality and Upgrades
I have the templates set up the way we want them. It took a little work to get there, but we love...
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Manager
Functionality and Upgrades
The system’s workflow is pretty good, but we have some issues with how the chief complaint templates...
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Manager
Service and Support
I am very pleased with working with NextGen Healthcare. The only things we struggled with were...
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CEO/President
Functionality and Upgrades
I have a number of critiques for NextGen Healthcare’s platform. There is room for improvement with...
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CEO/President
Service and Support
NextGen Healthcare’s support people respond very quickly, and they are a phone call away. They are...
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CEO/President
Functionality and Upgrades
NextGen Healthcare’s dosing program is constantly complained about because it doesn’t do dosing...
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