NextGen Office EMR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
NextGen Healthcare's system isn’t bad. I have worked with other systems that were easier to use, but...
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The worst part of using NextGen Healthcare's system is when I have to tweak something and I get an...
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Our claims are done in the NextGen Healthcare system, and then they go into the clearinghouse. When...
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If there are multiple lines in a claim and I need to add something, the system tries to make two...
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The only trainings we have received from NextGen Healthcare were the initial trainings. We get...
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We recently went through upgrades for NextGen Healthcare's system, and the vendor was so nice....
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For now, NextGen Healthcare's system is part of our long-term plans. I would select the system again...
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We have an account manager with NextGen Healthcare that I can get ahold of. In the beginning, we...
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One issue in NextGen Healthcare's system is when the primary insurance pays for everything except...
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Calling in for support is easy enough. NextGen Healthcare has been really, really good about that...
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NextGen Healthcare's training was virtually all online, and I still don't feel like we are able to...
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I don't feel that NextGen Healthcare gives us the support that we need. However, they are certainly...
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I would very much recommend NextGen Healthcare's system to another small practice, especially a...
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One of the things that NextGen Healthcare needs to improve on is paying attention to the small...
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NextGen Healthcare likes to add additional costs for any little thing that we do. For example, we...
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The product hasn’t changed a whole lot despite changing vendors several years back. There have been...
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There was no real training when we got the product. We basically had to learn about the system by ourselves....
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There are some parts of the product that are a pain to use. It is difficult to show timely filings...
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Everything that we need seems to include another cost. For example, when virtual visits came up, we...
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The practice management side works great. On the EMR side, the software is designed more for...
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The vendor was proactive up until we lost our account manager to a different person. Things have...
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When we utilize the vendor's support people, they are pretty quick. For the most part, if the...
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The solution has made our lives easier, and we don't have to go look for physical charts anymore....
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We don’t have any unexpected costs from the vendor. We had our start-up costs, but those were standard....
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I am definitely satisfied with the system. The only issue we encounter sometimes is with...
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The vendor is awesome when it comes to the training and implementation of the system. There weren’t...
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The vendor has a few options if we need support. They have a knowledge base and webinars that we can...
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The vendor's training is meant to show the new functionality, to show how we configure the system,...
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How well the product works is in the eye of the beholder. The PM product is good, and it does what...
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The system is integrated, but it is clunky. The system is not as free flowing as the government...
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The vendor's support team responds, but about 30% of the time, the issue gets put into a bucket as a...
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The system comes at a high price. Small organizations need to look at the system closely and make...
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The vendor doesn’t necessarily promise things. That way, the vendor can’t miss deadlines. The...
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We have had to pay other people to code or make template changes. I can do those changes, but that...
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The vendor doesn’t necessarily charge for every little thing. But we recently did a huge project,...
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The vendor does not consistently exceed expectations. Dealing with the vendor is like dealing with a...
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I don’t know whether the vendor cares about our long-term interests. We are very vertically...
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The vendor outsources a lot of their low-level work to foreign countries. I am not 100% sure how...
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If the little tweaks we want are not addressed in the upgrades, the tweaks go to a voting system...
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I probably wouldn’t buy this system again. The EMR portion of the system is old. The technology is...
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NextGen Healthcare's system works wonderfully for one of our specialties. The module is very focused...
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We have managed to customize and automate NextGen Healthcare's system as much as we can. The system...
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The NextGen Healthcare system is very clicky. It uses a SQL database, and the structure involved in...
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There was an unexpected cost around getting our data migrated from the old EMR because we had so...
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We thought we were going to have people on-site to train us and have classes to show us things. That...
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There were things that happened during our implementation that we were told would be addressed by X,...
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I hope our satisfaction will improve incrementally. Our satisfaction is better now than it used to...
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We have to pay for something every time we turn around. Once we went live with the system,...
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There was a lot of pushback about the vendor coming on-site to do training. They sent some people,...
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There were issues with the implementation. Some of those issues were COVID-19 related due to some...
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I was told by some of the committee members that NextGen Healthcare said that the product could do...
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In terms of new technology, there have been a couple of things we have asked for that we haven't...
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There have been additional costs with the product, but I wouldn’t call the costs unexpected. If we...
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The training is higher on the PM side than on the EMR side. The PM side is really where we can...
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The product has the capabilities to communicate, but we don't currently use any of the integration...
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The product has a lot of clicking, so it is hard for people to learn because there are so many...
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I am having issues with moving forward with certain things; however, NextGen Healthcare does a good...
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NextGen Healthcare's support is really a hassle. Otherwise, the product seems to work great. When we...
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NextGen Healthcare seems to have a bit of turnover with the account representatives. We have had a...
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Whether we would buy NextGen Healthcare's system again is not an easy yes or no. The product has...
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We don't have unexpected costs from NextGen Healthcare. However, they do try to charge for every...
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I have seen some of NextGen Healthcare's executives in several webinars.
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We have been waiting to be upgraded to the newest version of the product, but we have been unable to...
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The solution has worked well for our practice. Overall, we are very happy with it. I have worked on...
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Fortunately, I have become skilled at working with different products over the years. The solution...
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There are a lot of products out there that are trying to do everything all at once, and they always...
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NextGen Healthcare has a system that clients can use to vote on ideas that other customers have put...
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We haven't had any issues with unexpected charges from NextGen Healthcare. Even when we add pieces...
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I would buy the solution again for sure. I have encouraged other organizations to use it as well. We...
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I don't feel like any vendor is really proactive. I think that NextGen Healthcare is trying to do...
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NextGen Healthcare’s system isn’t part of our long-term plans. My boss calls the shots, and...
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I was sold on the idea that we could work with the developers more, but we didn't get that. I was...
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I don't feel like the customer service people communicate or get back to me on things. I haven't had...
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I didn't feel like that vendor's people knew how to walk me through the implementation process. I...
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If the vendor could work with me, we could make the EHR so much better. The problem is that...
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I am not sure how much we paid for the implementation, but I don't think it was worth a penny...
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NextGen Healthcare waits for me to come to them. The customer success community isn't proactive....
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I haven't met people from the vendor who have the power to make changes yet. I probably would be...
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The strongest part of the system is that when I generate a claim, the claim goes to my biller, and...
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NextGen Healthcare has a lot of room for improvement to make the system much easier. For a long...
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I would like the ability to create and customize subsets within a physical exam template for our...
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NextGen Healthcare needs to implement a messaging app that automatically creates a telephone...
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The solution has a portal with a certain add-on. The add-on works with the platform to send secure...
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The vendor needs to be more proactive about known issues. I don't think that their answer to a...
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As a vendor, NextGen Healthcare is great. Their customer service representatives, sales...
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We have a vendor account representative assigned to us. We only reach out to that person if we open...
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Upgrades on the system are pretty painless unless we have done anything custom to our templates or...
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One of the strengths of the system is the ability to give reports. I like that I have the ability to...
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The system is not very intuitive. It is not a system we can just sit someone down on. There are a...
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The system is not too bad in terms of being able to manipulate things, create schedules, and add new...
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The system's MIPS and MACRA reporting leave a lot to be desired. We have to outsource some reporting...
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We have other systems that have to integrate. Some information is discretely integrated, but there...
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The system needs everything verbatim. If we are looking for a code for "left knee pain" and...
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The system's biggest strengths are the customization and configurability, but those are double-edged...
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One of the biggest complaints is that fairly frequently, I come across known issues that NextGen...
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The price is always a sticking point. I would probably say that about almost every vendor, but it...
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I think I would buy NextGen Healthcare's system again, but I know there is a lot on the market. We...
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With the last implementation we had with NextGen Healthcare, it seemed like we got most of the way...
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The phone and web support are pretty good. The support is probably up there with some of the best...
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NextGen Healthcare will really have to shine in terms of training to help us use the system in the...
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I like the solution because it is simple to use. I like that it can verify whether insurance is...
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The vendor always advises us when they are going to be shut down to do an upgrade. That is a big...
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The costs for the system are very reasonable. I talked to a friend of mine who is on another...
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I have enjoyed my experience with NextGen Healthcare. The software's features are complete....
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The biggest issue we have with the system is getting patients to use the portal. All the patients...
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The strength of using the system is that we get a better overall picture of patient health. I can...
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We always have minor recommendations for improving the workflow of the system. I want to see...
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The product is absolutely part of our long-term plans. We wouldn't hesitate to purchase this system...
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So far, the vendor has kept their promises. I haven't been disappointed with them at all. We have...
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Things have been going quite well with NextGen Healthcare. Our particular dedicated account manager...
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NextGen Healthcare is consistently improving for our specialty. After each year or two that goes by,...
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The system is very easy to learn. The clicking is still a drawback on the EHR side, but things have...
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The nickel-and-diming is a pain. I have not found a way around it at this point. The costs are not...
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NextGen Healthcare's ongoing maintenance fee is based on licenses, so the fee is kind of high.
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NextGen Healthcare's system provides what is needed for billing and collections and for creating...
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NextGen Healthcare has been available when we have had issues. They have been able to address the issues....
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When the vendor has done upgrades, those have been handled pretty well.
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Our plan is to look at other systems. I don't know how NextGen Healthcare's platform will fare...
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We have to do a lot of clicking in the system to find the information we need. In the version we...
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The main thing that is missing from the system is the ability to view the EOBs and remittances...
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I have been trying to get ahold of someone from NextGen Healthcare other than the representative....
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The main thing I don’t like about NextGen Healthcare's product is that when we send a message to an...
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I like the vendor. Their support is good. Whenever I call, I always get someone, and things are...
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NextGen Healthcare’s training modules are helpful. When I have new employees, I give them the...
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We really like the system. I see us being on the system for a while. The solution is very easy for...
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I am very appreciative of the help that I get, but prior to my current representative, I would get a...
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It is a little frustrating that the vendor gets a percentage of the product that we bring in and...
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The vendor has webinars online, but sometimes it is difficult for me to know what key word will...
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After I enter a patient's insurance information, I have to back all the way out of that part of the...
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I am not really happy with the training from NextGen Healthcare. Everything is online. It takes a...
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Before we got the product, it looked like it was really easy to use, but it has a lot of little...
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The biggest strength of the product is possibly the insurance verification. There are a lot of...
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I would like to have the labs integrated into the progress notes because when we have to do records,...
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The secondary insurance billing goes to the patient instead of going directly to the secondary...
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NextGen Healthcare gathers mostly all of the patients' information. We have a lot of tabs where we...
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NextGen Healthcare is very proactive. We receive emails and text messages from them regarding...
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I always use NextGen Healthcare's online support with their online community. NextGen Healthcare is...
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Sometimes, it is a little difficult to work with our representative and the NextGen Healthcare...
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When information comes into NextGen Healthcare's system, the information comes in a horrible format...
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We plan on sticking with NextGen Healthcare's system because the amount of money, time, and stress...
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I would like to see more organization and efficiency in NextGen Healthcare's training. The EMR is so...
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We looked at our options when we needed a new EMR, and I chose NextGen Healthcare's system. I had a...
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I think most EMRs are bad. I would prefer to just chart on paper and write down what was useful....
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The number one thing I don't like about NextGen Healthcare is the way they display vitals. The...
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NextGen Healthcare is not streamlined for prescriptions. When I give a prescription, I have to look...
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At least NextGen Healthcare does things in a SOAP notes format. I do like that, and it flows....
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I like the way I can import from a prior note in NextGen Healthcare's system. However, I have...
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We don’t call NextGen Healthcare a lot. Initially, we had great service. Now, I don’t really get any...
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We used NextGen Healthcare's software on day one before we even had any training. We were doing...
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NextGen Healthcare gave us an additional charge for some functionality that we added. So there is an...
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The solution's ease of use is huge for us, especially with the employee turnover that is common in...
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I would love it if the vendor's chat support came back. Before, we could chat to support instead of...
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I would love a little bit more reporting and oversight, especially if the vendor were to set up...
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This product is part of our long-term plans. Changing EMRs is very difficult, so we have to be...
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We can easily fill in names, addresses, and emergency contacts in the system. The reports are pretty...
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We are used to the system now. We can easily modify things, but if we compare the system to video...
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The vendor is available to train us if we need them to. They do help us. With reports, there are so...
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The vendor has really been helping around integration and interoperability and has been following...
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I haven’t gotten anyone with power at the organization. I usually just call the number, and the...
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The system is very expensive. It has been out for so long that it should definitely be cheaper. We...
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People don’t like EHR systems in general, but I would like to see better integration in the systems...
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So far, the vendor has done a great job for us, and we have a good rapport. My recommendation...
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