NextGen Office EMR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 1:36:26 AM and Model.EvProductId = 56678

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User Commentary

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Director

Functionality and Upgrades

We tried implementing a patient portal, but it was just not ready for prime time. We got most of the...

Sep 2020
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Director

Service and Support

The vendor's support is better than some of the other EMR vendors I have dealt with. We are in...

Sep 2020
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Director

Functionality and Upgrades

Based on the fact that the system is malleable or configurable, I would highly recommend the system...

Sep 2020
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Director

ROI / Cost (care and feeding)

The pricing of the product is a lot higher than expected for provider licensing. The system can...

Sep 2020
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Director

Service and Support

Overall, the vendor's support people are a lot easier to work with than some other people I have...

Sep 2020
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Director

Implementation and Training

The few trainings we have had from the vendor have been very good, even though they didn't blow me away....

Sep 2020
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Director

Sales and Contracting

Things would be better if the vendor had a better understanding. It feels as if the vendor's sales...

Sep 2020
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Director

Implementation and Training

The implementation of the product went very poorly, most likely due to misunderstandings. I think...

Sep 2020
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Director

Functionality and Upgrades

For what the system is, it is very good. There is still room for improvement, but it is among the...

Sep 2020
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Director

Functionality and Upgrades

The system is click heavy in a lot of areas, and that makes things tedious, not difficult. There are...

Sep 2020
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Director

Functionality and Upgrades

I am very impressed with how granular and customizable the system is. The system allows us to be as...

Sep 2020
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Director

ROI / Cost (care and feeding)

I would most like to see an increase in price to value, technology, and quality service and support.

Sep 2020
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Director

Service and Support

Sometimes we have a miscommunication or something is lost in translation between the sales...

Sep 2020
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Director

Future Outlook

We are not leveraging most of the functionality of the system. There were some features we were...

Sep 2020
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Manager

Technology

NextGen Healthcare's solution could be easier to use if it were less boxy, required fewer clicks,...

Sep 2020
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Manager

Service and Support

NextGen Healthcare’s support has gotten worse over the last year. For a while, it got really good....

Sep 2020
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Manager

Lessons Learned

With NextGen Healthcare, we really don’t have a point of contact other than our sales...

Sep 2020
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Manager

Service and Support

We were not doing telemedicine prior to the COVID-19 crisis, so we jumped on it pretty quickly....

Sep 2020
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Manager

Functionality and Upgrades

NextGen Healthcare's EMR does an okay job of supporting patient-centered care. It has a lot of...

Sep 2020
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Manager

Implementation and Training

NextGen Healthcare doesn't do any training unless we ask for it, but I would say it is good...

Sep 2020
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Manager

ROI / Cost (care and feeding)

NextGen Healthcare's cost is very high for what we get. They charge us for every little thing. I...

Sep 2020
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CEO/President

Functionality and Upgrades

We have had some challenges with how some information comes in from our HIE to NextGen Healthcare’s...

Aug 2020
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CEO/President

Functionality and Upgrades

The system is certainly not perfect, but it excels at flexibility, adaptability, and...

Aug 2020
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Manager

Relationship

The vendor is great about keeping their promises. I really love them. I have never reached the point...

May 2020
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Manager

Relationship

NextGen Healthcare has been sending frequent communications. They made sure that the new COVID-19...

Apr 2020
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Manager

Other Observations & Comments

We love the EHR side of the product. The PM side needs some improvement, but overall, we are very...

Apr 2020
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Manager

Functionality and Upgrades

On the PM side, it is easy to set up new patient accounts. We have gotten used to scheduling. It is...

Apr 2020
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Manager

Functionality and Upgrades

I have the templates set up the way we want them. It took a little work to get there, but we love...

Apr 2020
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Manager

Functionality and Upgrades

The system’s workflow is pretty good, but we have some issues with how the chief complaint templates...

Apr 2020
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Manager

Service and Support

I am very pleased with working with NextGen Healthcare. The only things we struggled with were...

Apr 2020
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CEO/President

Functionality and Upgrades

I have a number of critiques for NextGen Healthcare’s platform. There is room for improvement with...

Apr 2020
 Helpful

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CEO/President

Service and Support

NextGen Healthcare’s support people respond very quickly, and they are a phone call away. They are...

Apr 2020
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CEO/President

Functionality and Upgrades

NextGen Healthcare’s dosing program is constantly complained about because it doesn’t do dosing...

Apr 2020
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Analyst/Coordinator

Relationship

Things have been going really well with the product. Our representative helps us understand how to...

Jan 2020
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Analyst/Coordinator

Service and Support

The product is pretty easy to use. I caught on pretty quickly, but I still have questions sometimes....

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The product has really helped us out financially. A big difference in the product is that the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I really like the solution; I find it very easy to use and self-explanatory. It does a fine job.

Jan 2020
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Analyst/Coordinator

Technology

There have been a lot of times when things have been down, such as reports. The doctor may be in the...

Jan 2020
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Analyst/Coordinator

Technology

There have been a few things that have stopped working temporarily. Every time NextGen Healthcare...

Jan 2020
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Physician

Functionality and Upgrades

Sometimes the lab ordering in the system is frustrating. I don’t know whether that is because we are...

Jan 2020
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Physician

Service and Support

NextGen Healthcare is great to work with. Every time I call with an issue, they try their very best...

Jan 2020
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Physician

Functionality and Upgrades

The system is very easy to use. Some of the older doctors who aren’t as comfortable with it don’t...

Jan 2020
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Manager

Functionality and Upgrades

I don’t think I would buy the system again if the decision were up to me. There are a few things...

Jan 2020
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Manager

Relationship

NextGen Healthcare tries to keep their promises and keep us informed, but I would say that they...

Jan 2020
 Helpful

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Manager

Implementation and Training

We didn’t get enough training on the programs that NextGen Healthcare has. There are still things I...

Jan 2020
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Manager

Functionality and Upgrades

We have taught several people how to use the system, and there haven’t been any problems. The system...

Jan 2020
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Manager

Functionality and Upgrades

We have some difficulties on the EHR side of the system. A lot of the prescriptions we send to the...

Jan 2020
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Manager

Functionality and Upgrades

NextGen Healthcare has information on the system all the time, but I don’t find enough time to read...

Jan 2020
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Manager

Service and Support

NextGen Healthcare’s support is good. When we call them up, they are helpful most of the time.

Jan 2020
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Manager

Functionality and Upgrades

I would tell a potential client that the system is good. We have problems with our billing but not...

Jan 2020
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Physician

Functionality and Upgrades

I can customize things like the physical exams and templates. The dashboard for seeing whether we...

Nov 2019
 Helpful

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Physician

Functionality and Upgrades

The lab viewing could be improved. It would be really nice to be able to see labs over the last...

Nov 2019
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Physician

Functionality and Upgrades

If I am responding to the labs to tell the nurse what to tell the patient on the labs, when I open...

Nov 2019
 Helpful

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Physician

Functionality and Upgrades

When I am in the encounter in the history of present illness and try to save it, the reset button is...

Nov 2019
 Helpful

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CEO/President

Service and Support

Things have been going better since NextGen Healthcare took over HealthFusion. It seems like I get...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

There are some inconsistencies on the healthcare record side of the product. How we do things in one...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

One issue with the product is the assessment section for entering diagnoses. When we are trying to...

Nov 2019
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CEO/President

Service and Support

My staff members are continually asking NextGen Healthcare questions, and we are getting responses....

Nov 2019
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CEO/President

Functionality and Upgrades

NextGen Healthcare seems to be slow about making changes to things like the ICD-10 codes or other...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

There is a lot more downtime than I would like to see in the product, although the amount of...

Nov 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

When we first started with the product, it was owned by HealthFusion. We had some huge problems, and...

Nov 2019
 Helpful

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CEO/President

Other Observations & Comments

It would be nice if NextGen Healthcare had some way for us to throw in suggestions for product...

Nov 2019
 Helpful

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CEO/President

ROI / Cost (care and feeding)

NextGen Healthcare nickel-and-dimes a little bit. We pay a lot already, and we get extra statements...

Nov 2019
 Helpful

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CEO/President

Other Observations & Comments

I know NextGen Healthcare does add new things once in a while. They have just partnered with MIPS,...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

My biggest issue with NextGen Healthcare is related to their scheduling software and scheduling...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

We have thought about switching away from NextGen Healthcare, but changing EHRs is so painful. That...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

NextGen Healthcare hasn’t delivered enough in their updates and changes. They are not necessarily...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

NextGen Healthcare's tool honestly hasn’t changed much since we started using it. The fact that an...

Nov 2019
 Helpful

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CEO/President

Interfacing and Integration

I am using a speech recognition device, and we have learned that that tool doesn't behave very...

Nov 2019
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CEO/President

Functionality and Upgrades

Right now, the scheduling in NextGen Healthcare's tool is so basic. We can set hours that we are...

Nov 2019
 Helpful

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CEO/President

Functionality and Upgrades

If we had taken the practice management and the scheduling parts of NextGen Healthcare's platform,...

Nov 2019
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Manager

ROI / Cost (care and feeding)

NextGen Healthcare is pretty good about not charging for every little thing.

Nov 2019
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Manager

Relationship

NextGen Healthcare keeps all of their promises. Overall, I have been very happy with them. I have...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

NextGen Healthcare's product is our workhorse. We would purchase it again.

Nov 2019
 Helpful

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Manager

Interfacing and Integration

I would absolutely recommend the platform. It is user friendly, and the EHR and PM pieces are...

Nov 2019
 Helpful

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Manager

Future Outlook

My understanding is that NextGen Healthcare is going to make some changes to the billing piece. I...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

NextGen Healthcare's platform is very user friendly. It works like any Windows-based product. If...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

When we first implemented the system, it didn't belong to NextGen Healthcare. There was a lot of...

Nov 2019
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Manager

Relationship

I can't say enough about the amazing people that NextGen Healthcare has given me. Being able to talk...

Nov 2019
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Manager

Service and Support

When something needs to be done, NextGen Healthcare won't contact me; I have to contact them. If...

Nov 2019
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Manager

Implementation and Training

The notes for how to do things are sometimes hard for me to understand. Also, the reports are so...

Nov 2019
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Manager

Service and Support

I would love to know about anything that is new and beneficial. I just don't know how to find out...

Nov 2019
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Manager

Functionality and Upgrades

If our needs were met and our requests were fulfilled, the product would be the best. It is so...