Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Small Practice Ambulatory EMR/PM (10 or fewer Physicians).

Will you help us?

Take A Survey

NextGen Office EMR/PM - Small Practices
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Small Practice Ambulatory EMR/PM (10 or fewer Physicians).

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

The system's biggest strengths are the customization and configurability, but those are double-edged...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the biggest complaints is that fairly frequently, I come across known issues that NextGen...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The price is always a sticking point. I would probably say that about almost every vendor, but it...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think I would buy NextGen Healthcare's system again, but I know there is a lot on the market. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the last implementation we had with NextGen Healthcare, it seemed like we got most of the way...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The phone and web support are pretty good. The support is probably up there with some of the best...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare will really have to shine in terms of training to help us use the system in the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like the solution because it is simple to use. I like that it can verify whether insurance is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor always advises us when they are going to be shut down to do an upgrade. That is a big...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The costs for the system are very reasonable. I talked to a friend of mine who is on another...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

I have enjoyed my experience with NextGen Healthcare. The software's features are complete....

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The biggest issue we have with the system is getting patients to use the portal. All the patients...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The strength of using the system is that we get a better overall picture of patient health. I can...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We always have minor recommendations for improving the workflow of the system. I want to see...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The product is absolutely part of our long-term plans. We wouldn't hesitate to purchase this system...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

So far, the vendor has kept their promises. I haven't been disappointed with them at all. We have...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things have been going quite well with NextGen Healthcare. Our particular dedicated account manager...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

NextGen Healthcare is consistently improving for our specialty. After each year or two that goes by,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very easy to learn. The clicking is still a drawback on the EHR side, but things have...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The nickel-and-diming is a pain. I have not found a way around it at this point. The costs are not...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare's ongoing maintenance fee is based on licenses, so the fee is kind of high.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare's system provides what is needed for billing and collections and for creating...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has been available when we have had issues. They have been able to address the issues....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the vendor has done upgrades, those have been handled pretty well.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our plan is to look at other systems. I don't know how NextGen Healthcare's platform will fare...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to do a lot of clicking in the system to find the information we need. In the version we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The main thing that is missing from the system is the ability to view the EOBs and remittances...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been trying to get ahold of someone from NextGen Healthcare other than the representative....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The main thing I don’t like about NextGen Healthcare's product is that when we send a message to an...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the vendor. Their support is good. Whenever I call, I always get someone, and things are...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare’s training modules are helpful. When I have new employees, I give them the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really like the system. I see us being on the system for a while. The solution is very easy for...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very appreciative of the help that I get, but prior to my current representative, I would get a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is a little frustrating that the vendor gets a percentage of the product that we bring in and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has webinars online, but sometimes it is difficult for me to know what key word will...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

After I enter a patient's insurance information, I have to back all the way out of that part of the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not really happy with the training from NextGen Healthcare. Everything is online. It takes a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Before we got the product, it looked like it was really easy to use, but it has a lot of little...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest strength of the product is possibly the insurance verification. There are a lot of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to have the labs integrated into the progress notes because when we have to do records,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The secondary insurance billing goes to the patient instead of going directly to the secondary...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare gathers mostly all of the patients' information. We have a lot of tabs where we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare is very proactive. We receive emails and text messages from them regarding...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I always use NextGen Healthcare's online support with their online community. NextGen Healthcare is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, it is a little difficult to work with our representative and the NextGen Healthcare...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When information comes into NextGen Healthcare's system, the information comes in a horrible format...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We plan on sticking with NextGen Healthcare's system because the amount of money, time, and stress...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see more organization and efficiency in NextGen Healthcare's training. The EMR is so...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We looked at our options when we needed a new EMR, and I chose NextGen Healthcare's system. I had a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I think most EMRs are bad. I would prefer to just chart on paper and write down what was useful....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The number one thing I don't like about NextGen Healthcare is the way they display vitals. The...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

NextGen Healthcare is not streamlined for prescriptions. When I give a prescription, I have to look...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

At least NextGen Healthcare does things in a SOAP notes format. I do like that, and it flows....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I like the way I can import from a prior note in NextGen Healthcare's system. However, I have...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We don’t call NextGen Healthcare a lot. Initially, we had great service. Now, I don’t really get any...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We used NextGen Healthcare's software on day one before we even had any training. We were doing...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

NextGen Healthcare gave us an additional charge for some functionality that we added. So there is an...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's ease of use is huge for us, especially with the employee turnover that is common in...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would love it if the vendor's chat support came back. Before, we could chat to support instead of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would love a little bit more reporting and oversight, especially if the vendor were to set up...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This product is part of our long-term plans. Changing EMRs is very difficult, so we have to be...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can easily fill in names, addresses, and emergency contacts in the system. The reports are pretty...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are used to the system now. We can easily modify things, but if we compare the system to video...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is available to train us if we need them to. They do help us. With reports, there are so...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has really been helping around integration and interoperability and has been following...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven’t gotten anyone with power at the organization. I usually just call the number, and the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very expensive. It has been out for so long that it should definitely be cheaper. We...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People don’t like EHR systems in general, but I would like to see better integration in the systems...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

So far, the vendor has done a great job for us, and we have a good rapport. My recommendation...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare's system is pretty easy to navigate. I work on the EHR side, and I don’t have any...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have any plans to leave NextGen Healthcare, but I have plenty of things I would love to see...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to do a lot of training ourselves. NextGen Healthcare has good training, but we have to seek...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love the format of NextGen Healthcare's system. I love the ability to use the system on any device...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t hear from anybody at the vendor’s executive level, but we have excellent customer service....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very user friendly and easy to learn as a user. We can go on and look at the training...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For billing and scheduling, we love this system. It is easy to use, and it is efficient. NextGen...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The service has improved tremendously over the last couple of years because NextGen Healthcare...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are options for training. We can pay for training or go through our support program. NextGen...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare is on their game with delivering new technology. They stay up to date with the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since there are so many ways to do different things in NextGen Healthcare's system, there is a lot...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare's web support is good. I don't use any phone support with NextGen Healthcare, but...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we enter insurance information into a patient's chart in NextGen Healthcare's system, we can't...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are several different ways to do the same thing in NextGen Healthcare's system. That is nice...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest thing I like about NextGen Healthcare is all the webinars and classes they provide to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has been good about keeping their promises. They try their best to keep things as...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Last year, we had issues where every ticket we submitted would take weeks or months to get resolved....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Knowing what I know today, I would go back and do some more research on other vendors that have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor keeps their promises, but sometimes we have to push them awfully hard to get what we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't charge us every time we call in, but they do charge us for every little thing we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementations and upgrades have been poor. The vendor is lacking some communication between...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare’s support is tough. Many times, we are talking to someone with a very heavy...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We could do more integration with the solution, but that is expensive, and we have to pay someone to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a designated representative and a local NextGen Healthcare resource. They are very helpful....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It seems like we have to do a lot of testing before we do an upgrade with NextGen Healthcare, and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution doesn’t really resolve pain points much. The individual tickets do, but the upgrades do...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been approached by several other vendors, but we are still very pleased with NextGen...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare's billing has improved tremendously. It is now much easier to distribute payments...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

NextGen Healthcare has improved their service tremendously over the last few years. There is always...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The price that NextGen Healthcare charges for this solution is very fair. We don't have any problems...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we are training people instead of working with real patients, we would like our doctors to be...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Even when we have never used the system before, it is pretty easy to use. We don't need anything fancy....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing I wish the vendor would do is to customize a person's access instead of making...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish there were a couple of tweaks to the system. I really like the NextGen Healthcare system, and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has gotten better over the last year in some regards. The best thing about NextGen...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have found workarounds because we have needed to. I have reached out to the vendor for some...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think anyone is completely happy with any EMR. One of my pet peeves with the vendor is that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The best feature of the product is the functionality for scheduling an appointment. I have worked...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

NextGen Healthcare is forward thinking, but the enhancements and the new bells and whistles...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Getting our money’s worth is always a tricky thing because I don't know that we ever feel like we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is a piece of interoperability that we don’t use, and I would like to see NextGen Healthcare...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's technology supporting patient care used to be worse because we could call them, and we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had trouble with reports, but the overall ease of use of the system is good. The system is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like the vendor to focus on basic product functionality, vendor relationship, and workflow.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has done fairly well at supporting our integration goals, and the ease of use of the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We could have used a little more one-on-one training from the vendor. Our training was a lot of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some things the vendor told us the product would be able to do, but it doesn’t. There are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The reports that we get from the system don’t exactly cover everything we need. There are certain...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

NextGen Healthcare doesn't nickel-and-dime. The support is supposed to be part of the regular fee,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

NextGen Healthcare's training is good. They set us up on a schedule where we met with somebody for a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have used many other systems, and I can see the areas of improvement in the NextGen Healthcare...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

NextGen Healthcare does very well with integration. We are able to integrate with other systems and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The NextGen Healthcare solution is a good system. In the beginning, it is challenging to understand...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

NextGen Healthcare is constantly making releases and patching things. I don’t have the time to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

For the most part, NextGen Healthcare does keep promises on the setup of the EMR. They have a very...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

After the implementation, NextGen Healthcare offers a less proactive method to follow up on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We recently went live with the system. Things went pretty well. We had a rocky start, but we have...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like how easy scheduling is in the system. The calendar and appointment configuration is very...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles