NextGen Office EMR/PM - Small Practices
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User Commentary

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Manager

NextGen Healthcare's system isn’t bad. I have worked with other systems that were easier to use, but...

May 2022
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Manager

The worst part of using NextGen Healthcare's system is when I have to tweak something and I get an...

May 2022
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Manager

Our claims are done in the NextGen Healthcare system, and then they go into the clearinghouse. When...

May 2022
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Manager

If there are multiple lines in a claim and I need to add something, the system tries to make two...

May 2022
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Manager

The only trainings we have received from NextGen Healthcare were the initial trainings. We get...

May 2022
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Manager

We recently went through upgrades for NextGen Healthcare's system, and the vendor was so nice....

May 2022
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Manager

For now, NextGen Healthcare's system is part of our long-term plans. I would select the system again...

May 2022
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Manager

We have an account manager with NextGen Healthcare that I can get ahold of. In the beginning, we...

May 2022
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Manager

One issue in NextGen Healthcare's system is when the primary insurance pays for everything except...

May 2022
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Manager

Calling in for support is easy enough. NextGen Healthcare has been really, really good about that...

May 2022
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Manager

NextGen Healthcare's training was virtually all online, and I still don't feel like we are able to...

May 2022
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Manager

I don't feel that NextGen Healthcare gives us the support that we need. However, they are certainly...

May 2022
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Manager

I would very much recommend NextGen Healthcare's system to another small practice, especially a...

May 2022
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Manager

One of the things that NextGen Healthcare needs to improve on is paying attention to the small...

May 2022
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Manager

NextGen Healthcare likes to add additional costs for any little thing that we do. For example, we...

May 2022
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Manager

The product hasn’t changed a whole lot despite changing vendors several years back. There have been...

May 2022
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Manager

There was no real training when we got the product. We basically had to learn about the system by ourselves....

May 2022
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Manager

There are some parts of the product that are a pain to use. It is difficult to show timely filings...

May 2022
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Analyst/Coordinator

Everything that we need seems to include another cost. For example, when virtual visits came up, we...

May 2022
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Analyst/Coordinator

The practice management side works great. On the EMR side, the software is designed more for...

May 2022
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Analyst/Coordinator

The vendor was proactive up until we lost our account manager to a different person. Things have...

May 2022
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Analyst/Coordinator

When we utilize the vendor's support people, they are pretty quick. For the most part, if the...

May 2022
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Analyst/Coordinator

The solution has made our lives easier, and we don't have to go look for physical charts anymore....

May 2022
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Manager

We don’t have any unexpected costs from the vendor. We had our start-up costs, but those were standard....

Apr 2022
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Manager

I am definitely satisfied with the system. The only issue we encounter sometimes is with...

Apr 2022
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Manager

The vendor is awesome when it comes to the training and implementation of the system. There weren’t...

Apr 2022
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Manager

The vendor has a few options if we need support. They have a knowledge base and webinars that we can...

Apr 2022
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CFO

The vendor's training is meant to show the new functionality, to show how we configure the system,...

Apr 2022
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CFO

How well the product works is in the eye of the beholder. The PM product is good, and it does what...

Apr 2022
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CFO

The system is integrated, but it is clunky. The system is not as free flowing as the government...

Apr 2022
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CFO

The vendor's support team responds, but about 30% of the time, the issue gets put into a bucket as a...

Apr 2022
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CFO

The system comes at a high price. Small organizations need to look at the system closely and make...

Apr 2022
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CFO

The vendor doesn’t necessarily promise things. That way, the vendor can’t miss deadlines. The...

Apr 2022
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CFO

We have had to pay other people to code or make template changes. I can do those changes, but that...

Apr 2022
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CFO

The vendor doesn’t necessarily charge for every little thing. But we recently did a huge project,...

Apr 2022
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CFO

The vendor does not consistently exceed expectations. Dealing with the vendor is like dealing with a...

Apr 2022
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CFO

I don’t know whether the vendor cares about our long-term interests. We are very vertically...

Apr 2022
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CFO

The vendor outsources a lot of their low-level work to foreign countries. I am not 100% sure how...

Apr 2022
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CFO

If the little tweaks we want are not addressed in the upgrades, the tweaks go to a voting system...

Apr 2022
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CFO

I probably wouldn’t buy this system again. The EMR portion of the system is old. The technology is...

Apr 2022
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Director

NextGen Healthcare's system works wonderfully for one of our specialties. The module is very focused...

Mar 2022
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Director

We have managed to customize and automate NextGen Healthcare's system as much as we can. The system...

Mar 2022
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Director

The NextGen Healthcare system is very clicky. It uses a SQL database, and the structure involved in...

Mar 2022
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Director

There was an unexpected cost around getting our data migrated from the old EMR because we had so...

Mar 2022
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Director

We thought we were going to have people on-site to train us and have classes to show us things. That...

Mar 2022
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Director

There were things that happened during our implementation that we were told would be addressed by X,...

Mar 2022
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Manager

I hope our satisfaction will improve incrementally. Our satisfaction is better now than it used to...

Mar 2022
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Manager

We have to pay for something every time we turn around. Once we went live with the system,...

Mar 2022
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Manager

There was a lot of pushback about the vendor coming on-site to do training. They sent some people,...

Mar 2022
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Manager

There were issues with the implementation. Some of those issues were COVID-19 related due to some...

Mar 2022
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Manager

I was told by some of the committee members that NextGen Healthcare said that the product could do...

Mar 2022
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Manager

In terms of new technology, there have been a couple of things we have asked for that we haven't...

Mar 2022
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VP/Other Executive

There have been additional costs with the product, but I wouldn’t call the costs unexpected. If we...

Feb 2022
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VP/Other Executive

The training is higher on the PM side than on the EMR side. The PM side is really where we can...

Feb 2022
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VP/Other Executive

The product has the capabilities to communicate, but we don't currently use any of the integration...

Feb 2022
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Manager

The product has a lot of clicking, so it is hard for people to learn because there are so many...

Jan 2022
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Manager

I am having issues with moving forward with certain things; however, NextGen Healthcare does a good...

Jan 2022
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Manager

NextGen Healthcare's support is really a hassle. Otherwise, the product seems to work great. When we...

Jan 2022
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Manager

NextGen Healthcare seems to have a bit of turnover with the account representatives. We have had a...

Jan 2022
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Manager

Whether we would buy NextGen Healthcare's system again is not an easy yes or no. The product has...

Jan 2022
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Manager

We don't have unexpected costs from NextGen Healthcare. However, they do try to charge for every...

Jan 2022
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Manager

I have seen some of NextGen Healthcare's executives in several webinars.

Jan 2022
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Manager

We have been waiting to be upgraded to the newest version of the product, but we have been unable to...

Jan 2022
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Manager

The solution has worked well for our practice. Overall, we are very happy with it. I have worked on...

Jan 2022
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Manager

Fortunately, I have become skilled at working with different products over the years. The solution...

Jan 2022
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Manager

There are a lot of products out there that are trying to do everything all at once, and they always...

Jan 2022
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Manager

NextGen Healthcare has a system that clients can use to vote on ideas that other customers have put...

Jan 2022
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Manager

We haven't had any issues with unexpected charges from NextGen Healthcare. Even when we add pieces...

Jan 2022
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Manager

I would buy the solution again for sure. I have encouraged other organizations to use it as well. We...

Jan 2022
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Manager

I don't feel like any vendor is really proactive. I think that NextGen Healthcare is trying to do...

Jan 2022
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Physician

NextGen Healthcare’s system isn’t part of our long-term plans. My boss calls the shots, and...

Jan 2022
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Physician

I was sold on the idea that we could work with the developers more, but we didn't get that. I was...

Jan 2022
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Physician

I don't feel like the customer service people communicate or get back to me on things. I haven't had...

Jan 2022
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Physician

I didn't feel like that vendor's people knew how to walk me through the implementation process. I...

Jan 2022
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Physician

If the vendor could work with me, we could make the EHR so much better. The problem is that...

Jan 2022
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Physician

I am not sure how much we paid for the implementation, but I don't think it was worth a penny...

Jan 2022
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Physician

NextGen Healthcare waits for me to come to them. The customer success community isn't proactive....

Jan 2022
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Physician

I haven't met people from the vendor who have the power to make changes yet. I probably would be...

Jan 2022
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Physician

The strongest part of the system is that when I generate a claim, the claim goes to my biller, and...

Jan 2022
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Physician

NextGen Healthcare has a lot of room for improvement to make the system much easier. For a long...

Jan 2022
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Physician

I would like the ability to create and customize subsets within a physical exam template for our...

Jan 2022
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Physician

NextGen Healthcare needs to implement a messaging app that automatically creates a telephone...

Jan 2022
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Manager

The solution has a portal with a certain add-on. The add-on works with the platform to send secure...

Jan 2022
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Manager

The vendor needs to be more proactive about known issues. I don't think that their answer to a...

Jan 2022
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Manager

As a vendor, NextGen Healthcare is great. Their customer service representatives, sales...

Jan 2022
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Manager

We have a vendor account representative assigned to us. We only reach out to that person if we open...

Jan 2022
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Manager

Upgrades on the system are pretty painless unless we have done anything custom to our templates or...

Jan 2022
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Manager

One of the strengths of the system is the ability to give reports. I like that I have the ability to...

Jan 2022
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Manager

The system is not very intuitive. It is not a system we can just sit someone down on. There are a...

Jan 2022
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Manager

The system is not too bad in terms of being able to manipulate things, create schedules, and add new...

Jan 2022
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Manager

The system's MIPS and MACRA reporting leave a lot to be desired. We have to outsource some reporting...

Jan 2022
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Manager

We have other systems that have to integrate. Some information is discretely integrated, but there...

Jan 2022
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Manager

The system needs everything verbatim. If we are looking for a code for "left knee pain" and...

Jan 2022
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Director

The system's biggest strengths are the customization and configurability, but those are double-edged...

Nov 2021
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Director

One of the biggest complaints is that fairly frequently, I come across known issues that NextGen...

Nov 2021
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Director

The price is always a sticking point. I would probably say that about almost every vendor, but it...

Nov 2021
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Director

I think I would buy NextGen Healthcare's system again, but I know there is a lot on the market. We...

Nov 2021
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Director

With the last implementation we had with NextGen Healthcare, it seemed like we got most of the way...

Nov 2021
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Director

The phone and web support are pretty good. The support is probably up there with some of the best...

Nov 2021
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Director

NextGen Healthcare will really have to shine in terms of training to help us use the system in the...

Nov 2021
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Analyst/Coordinator

I like the solution because it is simple to use. I like that it can verify whether insurance is...

Nov 2021
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Analyst/Coordinator

The vendor always advises us when they are going to be shut down to do an upgrade. That is a big...

Nov 2021
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CEO/President

The costs for the system are very reasonable. I talked to a friend of mine who is on another...

Nov 2021
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CEO/President

I have enjoyed my experience with NextGen Healthcare. The software's features are complete....

Nov 2021
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CEO/President

The biggest issue we have with the system is getting patients to use the portal. All the patients...

Nov 2021
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CEO/President

The strength of using the system is that we get a better overall picture of patient health. I can...

Nov 2021
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CEO/President

We always have minor recommendations for improving the workflow of the system. I want to see...

Nov 2021
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CEO/President

The product is absolutely part of our long-term plans. We wouldn't hesitate to purchase this system...

Nov 2021
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CEO/President

So far, the vendor has kept their promises. I haven't been disappointed with them at all. We have...

Nov 2021
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Director

Things have been going quite well with NextGen Healthcare. Our particular dedicated account manager...

Aug 2021
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Director

NextGen Healthcare is consistently improving for our specialty. After each year or two that goes by,...

Aug 2021
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Director

The system is very easy to learn. The clicking is still a drawback on the EHR side, but things have...

Aug 2021
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Director

The nickel-and-diming is a pain. I have not found a way around it at this point. The costs are not...

Aug 2021
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Manager

NextGen Healthcare's ongoing maintenance fee is based on licenses, so the fee is kind of high.

Aug 2021
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Manager

NextGen Healthcare's system provides what is needed for billing and collections and for creating...

Aug 2021
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Manager

NextGen Healthcare has been available when we have had issues. They have been able to address the issues....

Aug 2021
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Manager

When the vendor has done upgrades, those have been handled pretty well.

Aug 2021
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Manager

Our plan is to look at other systems. I don't know how NextGen Healthcare's platform will fare...

Aug 2021
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Manager

We have to do a lot of clicking in the system to find the information we need. In the version we...

Aug 2021
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Manager

The main thing that is missing from the system is the ability to view the EOBs and remittances...

Aug 2021
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Manager

I have been trying to get ahold of someone from NextGen Healthcare other than the representative....

Aug 2021
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Manager

The main thing I don’t like about NextGen Healthcare's product is that when we send a message to an...

Aug 2021
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Manager

I like the vendor. Their support is good. Whenever I call, I always get someone, and things are...

Aug 2021
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Manager

NextGen Healthcare’s training modules are helpful. When I have new employees, I give them the...

Aug 2021
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Manager

We really like the system. I see us being on the system for a while. The solution is very easy for...

Jul 2021
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Manager

I am very appreciative of the help that I get, but prior to my current representative, I would get a...

Jul 2021
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Manager

It is a little frustrating that the vendor gets a percentage of the product that we bring in and...

Jul 2021
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Manager

The vendor has webinars online, but sometimes it is difficult for me to know what key word will...

Jul 2021
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Manager

After I enter a patient's insurance information, I have to back all the way out of that part of the...

Jul 2021
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Manager

I am not really happy with the training from NextGen Healthcare. Everything is online. It takes a...

Jul 2021
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Manager

Before we got the product, it looked like it was really easy to use, but it has a lot of little...

Jul 2021
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Manager

The biggest strength of the product is possibly the insurance verification. There are a lot of...

Jul 2021
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Manager

I would like to have the labs integrated into the progress notes because when we have to do records,...

Jul 2021
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Manager

The secondary insurance billing goes to the patient instead of going directly to the secondary...

Jul 2021
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Manager

NextGen Healthcare gathers mostly all of the patients' information. We have a lot of tabs where we...

Jul 2021
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Manager

NextGen Healthcare is very proactive. We receive emails and text messages from them regarding...

Jul 2021
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Manager

I always use NextGen Healthcare's online support with their online community. NextGen Healthcare is...

Jul 2021
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Manager

Sometimes, it is a little difficult to work with our representative and the NextGen Healthcare...

Jul 2021
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Manager

When information comes into NextGen Healthcare's system, the information comes in a horrible format...

Jul 2021
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Manager

We plan on sticking with NextGen Healthcare's system because the amount of money, time, and stress...

Jul 2021
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Manager

I would like to see more organization and efficiency in NextGen Healthcare's training. The EMR is so...

Jul 2021
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Physician

We looked at our options when we needed a new EMR, and I chose NextGen Healthcare's system. I had a...

Jul 2021
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Physician

I think most EMRs are bad. I would prefer to just chart on paper and write down what was useful....

Jul 2021
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Physician

The number one thing I don't like about NextGen Healthcare is the way they display vitals. The...

Jul 2021
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Physician

NextGen Healthcare is not streamlined for prescriptions. When I give a prescription, I have to look...

Jul 2021
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Physician

At least NextGen Healthcare does things in a SOAP notes format. I do like that, and it flows....

Jul 2021
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Physician

I like the way I can import from a prior note in NextGen Healthcare's system. However, I have...

Jul 2021
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Physician

We don’t call NextGen Healthcare a lot. Initially, we had great service. Now, I don’t really get any...

Jul 2021
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Physician

We used NextGen Healthcare's software on day one before we even had any training. We were doing...

Jul 2021
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Physician

NextGen Healthcare gave us an additional charge for some functionality that we added. So there is an...

Jul 2021
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Manager

The solution's ease of use is huge for us, especially with the employee turnover that is common in...

Jun 2021
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Manager

I would love it if the vendor's chat support came back. Before, we could chat to support instead of...

Jun 2021
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Manager

I would love a little bit more reporting and oversight, especially if the vendor were to set up...

Jun 2021
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Manager

This product is part of our long-term plans. Changing EMRs is very difficult, so we have to be...

Jun 2021
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Manager

We can easily fill in names, addresses, and emergency contacts in the system. The reports are pretty...

Jun 2021
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Manager

We are used to the system now. We can easily modify things, but if we compare the system to video...

Jun 2021
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Manager

The vendor is available to train us if we need them to. They do help us. With reports, there are so...

Jun 2021
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Manager

The vendor has really been helping around integration and interoperability and has been following...

Jun 2021
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Manager

I haven’t gotten anyone with power at the organization. I usually just call the number, and the...

Jun 2021
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Manager

The system is very expensive. It has been out for so long that it should definitely be cheaper. We...

Jun 2021
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Director

People don’t like EHR systems in general, but I would like to see better integration in the systems...

May 2021
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Director

So far, the vendor has done a great job for us, and we have a good rapport. My recommendation...

May 2021
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