NextGen Office EMR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
The system's biggest strengths are the customization and configurability, but those are double-edged...
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One of the biggest complaints is that fairly frequently, I come across known issues that NextGen...
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The price is always a sticking point. I would probably say that about almost every vendor, but it...
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I think I would buy NextGen Healthcare's system again, but I know there is a lot on the market. We...
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With the last implementation we had with NextGen Healthcare, it seemed like we got most of the way...
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The phone and web support are pretty good. The support is probably up there with some of the best...
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NextGen Healthcare will really have to shine in terms of training to help us use the system in the...
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I like the solution because it is simple to use. I like that it can verify whether insurance is...
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The vendor always advises us when they are going to be shut down to do an upgrade. That is a big...
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The costs for the system are very reasonable. I talked to a friend of mine who is on another...
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I have enjoyed my experience with NextGen Healthcare. The software's features are complete....
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The biggest issue we have with the system is getting patients to use the portal. All the patients...
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The strength of using the system is that we get a better overall picture of patient health. I can...
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We always have minor recommendations for improving the workflow of the system. I want to see...
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The product is absolutely part of our long-term plans. We wouldn't hesitate to purchase this system...
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So far, the vendor has kept their promises. I haven't been disappointed with them at all. We have...
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Things have been going quite well with NextGen Healthcare. Our particular dedicated account manager...
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NextGen Healthcare is consistently improving for our specialty. After each year or two that goes by,...
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The system is very easy to learn. The clicking is still a drawback on the EHR side, but things have...
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The nickel-and-diming is a pain. I have not found a way around it at this point. The costs are not...
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NextGen Healthcare's ongoing maintenance fee is based on licenses, so the fee is kind of high.
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NextGen Healthcare's system provides what is needed for billing and collections and for creating...
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NextGen Healthcare has been available when we have had issues. They have been able to address the issues....
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When the vendor has done upgrades, those have been handled pretty well.
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Our plan is to look at other systems. I don't know how NextGen Healthcare's platform will fare...
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We have to do a lot of clicking in the system to find the information we need. In the version we...
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The main thing that is missing from the system is the ability to view the EOBs and remittances...
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I have been trying to get ahold of someone from NextGen Healthcare other than the representative....
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The main thing I don’t like about NextGen Healthcare's product is that when we send a message to an...
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I like the vendor. Their support is good. Whenever I call, I always get someone, and things are...
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NextGen Healthcare’s training modules are helpful. When I have new employees, I give them the...
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We really like the system. I see us being on the system for a while. The solution is very easy for...
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I am very appreciative of the help that I get, but prior to my current representative, I would get a...
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It is a little frustrating that the vendor gets a percentage of the product that we bring in and...
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The vendor has webinars online, but sometimes it is difficult for me to know what key word will...
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After I enter a patient's insurance information, I have to back all the way out of that part of the...
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I am not really happy with the training from NextGen Healthcare. Everything is online. It takes a...
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Before we got the product, it looked like it was really easy to use, but it has a lot of little...
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The biggest strength of the product is possibly the insurance verification. There are a lot of...
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I would like to have the labs integrated into the progress notes because when we have to do records,...
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The secondary insurance billing goes to the patient instead of going directly to the secondary...
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NextGen Healthcare gathers mostly all of the patients' information. We have a lot of tabs where we...
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NextGen Healthcare is very proactive. We receive emails and text messages from them regarding...
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I always use NextGen Healthcare's online support with their online community. NextGen Healthcare is...
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Sometimes, it is a little difficult to work with our representative and the NextGen Healthcare...
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When information comes into NextGen Healthcare's system, the information comes in a horrible format...
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We plan on sticking with NextGen Healthcare's system because the amount of money, time, and stress...
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I would like to see more organization and efficiency in NextGen Healthcare's training. The EMR is so...
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We looked at our options when we needed a new EMR, and I chose NextGen Healthcare's system. I had a...
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I think most EMRs are bad. I would prefer to just chart on paper and write down what was useful....
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The number one thing I don't like about NextGen Healthcare is the way they display vitals. The...
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NextGen Healthcare is not streamlined for prescriptions. When I give a prescription, I have to look...
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At least NextGen Healthcare does things in a SOAP notes format. I do like that, and it flows....
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I like the way I can import from a prior note in NextGen Healthcare's system. However, I have...
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We don’t call NextGen Healthcare a lot. Initially, we had great service. Now, I don’t really get any...
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We used NextGen Healthcare's software on day one before we even had any training. We were doing...
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NextGen Healthcare gave us an additional charge for some functionality that we added. So there is an...
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The solution's ease of use is huge for us, especially with the employee turnover that is common in...
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I would love it if the vendor's chat support came back. Before, we could chat to support instead of...
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I would love a little bit more reporting and oversight, especially if the vendor were to set up...
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This product is part of our long-term plans. Changing EMRs is very difficult, so we have to be...
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We can easily fill in names, addresses, and emergency contacts in the system. The reports are pretty...
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We are used to the system now. We can easily modify things, but if we compare the system to video...
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The vendor is available to train us if we need them to. They do help us. With reports, there are so...
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The vendor has really been helping around integration and interoperability and has been following...
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I haven’t gotten anyone with power at the organization. I usually just call the number, and the...
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The system is very expensive. It has been out for so long that it should definitely be cheaper. We...
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People don’t like EHR systems in general, but I would like to see better integration in the systems...
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So far, the vendor has done a great job for us, and we have a good rapport. My recommendation...
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NextGen Healthcare's system is pretty easy to navigate. I work on the EHR side, and I don’t have any...
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We don't have any plans to leave NextGen Healthcare, but I have plenty of things I would love to see...
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We have to do a lot of training ourselves. NextGen Healthcare has good training, but we have to seek...
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I love the format of NextGen Healthcare's system. I love the ability to use the system on any device...
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I don’t hear from anybody at the vendor’s executive level, but we have excellent customer service....
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The product is very user friendly and easy to learn as a user. We can go on and look at the training...
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For billing and scheduling, we love this system. It is easy to use, and it is efficient. NextGen...
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The service has improved tremendously over the last couple of years because NextGen Healthcare...
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There are options for training. We can pay for training or go through our support program. NextGen...
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NextGen Healthcare is on their game with delivering new technology. They stay up to date with the...
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Since there are so many ways to do different things in NextGen Healthcare's system, there is a lot...
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NextGen Healthcare's web support is good. I don't use any phone support with NextGen Healthcare, but...
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When we enter insurance information into a patient's chart in NextGen Healthcare's system, we can't...
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There are several different ways to do the same thing in NextGen Healthcare's system. That is nice...
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The biggest thing I like about NextGen Healthcare is all the webinars and classes they provide to...
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NextGen Healthcare has been good about keeping their promises. They try their best to keep things as...
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Last year, we had issues where every ticket we submitted would take weeks or months to get resolved....
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Knowing what I know today, I would go back and do some more research on other vendors that have...
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The vendor keeps their promises, but sometimes we have to push them awfully hard to get what we...
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The vendor doesn't charge us every time we call in, but they do charge us for every little thing we...
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The implementations and upgrades have been poor. The vendor is lacking some communication between...
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NextGen Healthcare’s support is tough. Many times, we are talking to someone with a very heavy...
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We could do more integration with the solution, but that is expensive, and we have to pay someone to...
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We have a designated representative and a local NextGen Healthcare resource. They are very helpful....
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It seems like we have to do a lot of testing before we do an upgrade with NextGen Healthcare, and...
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The solution doesn’t really resolve pain points much. The individual tickets do, but the upgrades do...
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We have been approached by several other vendors, but we are still very pleased with NextGen...
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NextGen Healthcare's billing has improved tremendously. It is now much easier to distribute payments...
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NextGen Healthcare has improved their service tremendously over the last few years. There is always...
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The price that NextGen Healthcare charges for this solution is very fair. We don't have any problems...
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When we are training people instead of working with real patients, we would like our doctors to be...
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Even when we have never used the system before, it is pretty easy to use. We don't need anything fancy....
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The only thing I wish the vendor would do is to customize a person's access instead of making...
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I wish there were a couple of tweaks to the system. I really like the NextGen Healthcare system, and...
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The vendor has gotten better over the last year in some regards. The best thing about NextGen...
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We have found workarounds because we have needed to. I have reached out to the vendor for some...
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I don’t think anyone is completely happy with any EMR. One of my pet peeves with the vendor is that...
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The best feature of the product is the functionality for scheduling an appointment. I have worked...
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NextGen Healthcare is forward thinking, but the enhancements and the new bells and whistles...
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Getting our money’s worth is always a tricky thing because I don't know that we ever feel like we...
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There is a piece of interoperability that we don’t use, and I would like to see NextGen Healthcare...
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The vendor's technology supporting patient care used to be worse because we could call them, and we...
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I have had trouble with reports, but the overall ease of use of the system is good. The system is...
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I would like the vendor to focus on basic product functionality, vendor relationship, and workflow.
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The vendor has done fairly well at supporting our integration goals, and the ease of use of the...
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We could have used a little more one-on-one training from the vendor. Our training was a lot of...
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There are some things the vendor told us the product would be able to do, but it doesn’t. There are...
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The reports that we get from the system don’t exactly cover everything we need. There are certain...
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NextGen Healthcare doesn't nickel-and-dime. The support is supposed to be part of the regular fee,...
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NextGen Healthcare's training is good. They set us up on a schedule where we met with somebody for a...
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I have used many other systems, and I can see the areas of improvement in the NextGen Healthcare...
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NextGen Healthcare does very well with integration. We are able to integrate with other systems and...
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The NextGen Healthcare solution is a good system. In the beginning, it is challenging to understand...
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NextGen Healthcare is constantly making releases and patching things. I don’t have the time to...
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For the most part, NextGen Healthcare does keep promises on the setup of the EMR. They have a very...
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After the implementation, NextGen Healthcare offers a less proactive method to follow up on...
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We recently went live with the system. Things went pretty well. We had a rocky start, but we have...
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I like how easy scheduling is in the system. The calendar and appointment configuration is very...
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