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NextGen Office EMR/PM - Small Practices Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
We don't have any plans to leave NextGen Healthcare, but I have plenty of things I would love to see...
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Manager
We have to do a lot of training ourselves. NextGen Healthcare has good training, but we have to seek...
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Manager
I love the format of NextGen Healthcare's system. I love the ability to use the system on any device...
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Manager
I don’t hear from anybody at the vendor’s executive level, but we have excellent customer service....
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Manager
The product is very user friendly and easy to learn as a user. We can go on and look at the training...
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Manager
For billing and scheduling, we love this system. It is easy to use, and it is efficient. NextGen...
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Manager
The service has improved tremendously over the last couple of years because NextGen Healthcare...
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Manager
There are options for training. We can pay for training or go through our support program. NextGen...
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Manager
NextGen Healthcare is on their game with delivering new technology. They stay up to date with the...
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Manager
Since there are so many ways to do different things in NextGen Healthcare's system, there is a lot...
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Manager
NextGen Healthcare's web support is good. I don't use any phone support with NextGen Healthcare, but...
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Manager
When we enter insurance information into a patient's chart in NextGen Healthcare's system, we can't...
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Manager
There are several different ways to do the same thing in NextGen Healthcare's system. That is nice...
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Manager
The biggest thing I like about NextGen Healthcare is all the webinars and classes they provide to...
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Manager
NextGen Healthcare has been good about keeping their promises. They try their best to keep things as...
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Manager
Last year, we had issues where every ticket we submitted would take weeks or months to get resolved....
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Manager
Knowing what I know today, I would go back and do some more research on other vendors that have...
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Manager
The vendor keeps their promises, but sometimes we have to push them awfully hard to get what we...
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Manager
The vendor doesn't charge us every time we call in, but they do charge us for every little thing we...
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Manager
The implementations and upgrades have been poor. The vendor is lacking some communication between...
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Manager
NextGen Healthcare’s support is tough. Many times, we are talking to someone with a very heavy...
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Manager
We could do more integration with the solution, but that is expensive, and we have to pay someone to...
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Manager
We have a designated representative and a local NextGen Healthcare resource. They are very helpful....
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Manager
It seems like we have to do a lot of testing before we do an upgrade with NextGen Healthcare, and...
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Manager
The solution doesn’t really resolve pain points much. The individual tickets do, but the upgrades do...
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Manager
We have been approached by several other vendors, but we are still very pleased with NextGen...
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Manager
NextGen Healthcare's billing has improved tremendously. It is now much easier to distribute payments...
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Manager
NextGen Healthcare has improved their service tremendously over the last few years. There is always...
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Manager
The price that NextGen Healthcare charges for this solution is very fair. We don't have any problems...
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Manager
When we are training people instead of working with real patients, we would like our doctors to be...
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Manager
Even when we have never used the system before, it is pretty easy to use. We don't need anything fancy....
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Manager
The only thing I wish the vendor would do is to customize a person's access instead of making...
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Manager
I wish there were a couple of tweaks to the system. I really like the NextGen Healthcare system, and...
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Manager
The vendor has gotten better over the last year in some regards. The best thing about NextGen...
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Manager
We have found workarounds because we have needed to. I have reached out to the vendor for some...
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Manager
I don’t think anyone is completely happy with any EMR. One of my pet peeves with the vendor is that...
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Manager
The best feature of the product is the functionality for scheduling an appointment. I have worked...
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VP/Other Executive
NextGen Healthcare is forward thinking, but the enhancements and the new bells and whistles...
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VP/Other Executive
Getting our money’s worth is always a tricky thing because I don't know that we ever feel like we...
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VP/Other Executive
There is a piece of interoperability that we don’t use, and I would like to see NextGen Healthcare...
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Analyst/Coordinator
The vendor's technology supporting patient care used to be worse because we could call them, and we...
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Analyst/Coordinator
I have had trouble with reports, but the overall ease of use of the system is good. The system is...
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Analyst/Coordinator
I would like the vendor to focus on basic product functionality, vendor relationship, and workflow.
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Analyst/Coordinator
The vendor has done fairly well at supporting our integration goals, and the ease of use of the...
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Analyst/Coordinator
We could have used a little more one-on-one training from the vendor. Our training was a lot of...
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Analyst/Coordinator
There are some things the vendor told us the product would be able to do, but it doesn’t. There are...
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Analyst/Coordinator
The reports that we get from the system don’t exactly cover everything we need. There are certain...
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Physician
NextGen Healthcare doesn't nickel-and-dime. The support is supposed to be part of the regular fee,...
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Physician
NextGen Healthcare's training is good. They set us up on a schedule where we met with somebody for a...
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Physician
I have used many other systems, and I can see the areas of improvement in the NextGen Healthcare...
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Physician
NextGen Healthcare does very well with integration. We are able to integrate with other systems and...
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Physician
The NextGen Healthcare solution is a good system. In the beginning, it is challenging to understand...
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Physician
NextGen Healthcare is constantly making releases and patching things. I don’t have the time to...
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Physician
For the most part, NextGen Healthcare does keep promises on the setup of the EMR. They have a very...
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Physician
After the implementation, NextGen Healthcare offers a less proactive method to follow up on...
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Manager
We recently went live with the system. Things went pretty well. We had a rocky start, but we have...
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Manager
I like how easy scheduling is in the system. The calendar and appointment configuration is very...
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Manager
I think of NextGen Healthcare's system as all in one piece. We are good on the PM piece. It flows...
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Manager
As far as nickel-and-diming goes, we just have a maintenance contract with NextGen Healthcare....
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Manager
There are pieces that the vendor sometimes overlooks just because the pieces aren't as important to...
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Manager
I would give a slightly low score for the overall product quality just because there are some pieces...
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Manager
I would give the highest score for training. NextGen Healthcare puts all of the resources out that...
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Manager
NextGen Healthcare is very responsive, and I have been happy with their support when we have needed...
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Manager
The system is starting to be a little more expensive than other solutions, but NextGen Healthcare...
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Manager
I would tell others that I have experienced fewer issues with NextGen Healthcare’s system than other...
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Manager
The system is very customizable, almost to a fault. We can kind of dig ourselves into a hole with...
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Manager
I predict we will be very satisfied 12 months from now. I am assuming that the ophthalmology suite...
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Manager
I am sure we are an update or two behind, but we aren’t behind too drastically. We have to stay up...
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Manager
I probably wouldn’t buy the solution again because we are not sophisticated enough to take advantage...
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Manager
NextGen Healthcare doesn’t nickel-and-dime me. They do things and don’t charge me all the time....
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Manager
I would recommend the system to a large hospital without reservation. An organization has to be...
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Manager
We become better users the longer we use the system. The longer we use it, the less we need support,...
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Manager
NextGen Healthcare’s training is pretty material oriented now. A few years ago, we had lots of phone...
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Manager
I realize that right up front, the system is difficult. My doctors all feel that there are a lot of...
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Manager
I know there are bigger users and bigger groups that are driving NextGen Healthcare. I trust those...
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Manager
The most important attribute that I would like to see NextGen Healthcare work on is EMR efficiency....
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Manager
NextGen Healthcare's support during COVID-19 has been second to none. I can't complain about it. Our...
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Manager
NextGen Healthcare’s system lacks the ability to learn. We seriously considered switching EMRs, and...
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Manager
We had the vendor's patient portal, and it was a complete disaster. Everybody that I have talked to...
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Manager
The way NextGen Healthcare orders their CPT codes is frustrating. We can only purchase the ability...
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Manager
Everybody has a pain point with the EMR, and nobody is ever very happy with an EMR. But for the most...
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Manager
NextGen Healthcare offers a telemedicine solution, but the problem with their solutions is that they...
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Director
We tried implementing a patient portal, but it was just not ready for prime time. We got most of the...
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Director
The vendor's support is better than some of the other EMR vendors I have dealt with. We are in...
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Director
Based on the fact that the system is malleable or configurable, I would highly recommend the system...
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Director
The pricing of the product is a lot higher than expected for provider licensing. The system can...
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Director
Overall, the vendor's support people are a lot easier to work with than some other people I have...
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Director
The few trainings we have had from the vendor have been very good, even though they didn't blow me away....
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Director
Things would be better if the vendor had a better understanding. It feels as if the vendor's sales...
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Director
The implementation of the product went very poorly, most likely due to misunderstandings. I think...
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Director
For what the system is, it is very good. There is still room for improvement, but it is among the...
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Director
The system is click heavy in a lot of areas, and that makes things tedious, not difficult. There are...
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Director
I am very impressed with how granular and customizable the system is. The system allows us to be as...
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Director
I would most like to see an increase in price to value, technology, and quality service and support.
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Director
Sometimes we have a miscommunication or something is lost in translation between the sales...
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Director
We are not leveraging most of the functionality of the system. There were some features we were...
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Manager
NextGen Healthcare's solution could be easier to use if it were less boxy, required fewer clicks,...
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Manager
NextGen Healthcare’s support has gotten worse over the last year. For a while, it got really good....
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Manager
With NextGen Healthcare, we really don’t have a point of contact other than our sales...
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Manager
We were not doing telemedicine prior to the COVID-19 crisis, so we jumped on it pretty quickly....
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Manager
NextGen Healthcare's EMR does an okay job of supporting patient-centered care. It has a lot of...
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Manager
NextGen Healthcare doesn't do any training unless we ask for it, but I would say it is good...
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Manager
NextGen Healthcare's cost is very high for what we get. They charge us for every little thing. I...
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CEO/President
We have had some challenges with how some information comes in from our HIE to NextGen Healthcare’s...
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CEO/President
The system is certainly not perfect, but it excels at flexibility, adaptability, and...
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