NextGen Office EMR/PM - Small Practices
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User Commentary

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Manager

Functionality and Upgrades

If one of us goes into one of the patients’ files or accounts and another provider goes into the...

Jan 2023
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Manager

Implementation and Training

The training from NextGen Healthcare didn't use to be as great, but the vendor has implemented some...

Jan 2023
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Manager

Service and Support

Some of the customer support representatives are good, but some of them act like we are bothering...

Jan 2023
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Manager

Relationship

The CEO for NextGen Healthcare is really good. He tried to actually fix one of our problems himself,...

Jan 2023
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Manager

Functionality and Upgrades

We would probably not buy NextGen Healthcare's system again because it is not as helpful as our...

Jan 2023
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Manager

Functionality and Upgrades

One of the problems that we are having with NextGen Healthcare's system is that when we put in SOAP...

Jan 2023
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Manager

Functionality and Upgrades

The NextGen Healthcare system is a little complicated. It is a good system if someone really knows...

Jan 2023
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Physician

Service and Support

The use of the success community is not as advertised. I have made some fairly intuitive suggestions...

Jan 2023
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Physician

Functionality and Upgrades

I want my front-end staff to be able to connect with the pharmacy and get their current prescription...

Jan 2023
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Manager

Relationship

My overall experience with NextGen Healthcare has been great. The product is very easy to use....

Jan 2023
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Manager

Service and Support

Once we can convince NextGen Healthcare that something is actually an issue and their problem, the...

Jan 2023
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Manager

Implementation and Training

The initial implementation wasn't that bad; the go-live was easy. The last major upgrade we did was...

Jan 2023
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Manager

Relationship

With most EHRs I have used, the vendor has released a couple of upgrades a year. We would pick a day...

Jan 2023
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Manager

Relationship

Sometimes NextGen Healthcare is proactive. Their proactiveness depends on what support resource we...

Jan 2023
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Manager

Lessons Learned

I would tell others that if they are a standard clinic that sees average patients with no special...

Jan 2023
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CEO/President

Functionality and Upgrades

The product gives me a better picture of my patients. That is the best part about it. There is no...

Nov 2022
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CEO/President

ROI / Cost

The product is affordable. I am not nickel-and-dimed. I feel like other plans have nickel-and-dimed...

Nov 2022
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CEO/President

Technology

We talked with the vendor a while back about adopting one of their other systems and what that...

Nov 2022
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CEO/President

Sales and Contracting

I would tell the vendor that they need clear instructions on the products they offer. All the...

Nov 2022
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CEO/President

Functionality and Upgrades

I don’t see the quality of the software going down. The vendor is constantly making changes that are...

Nov 2022
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CEO/President

Future Outlook

I am not planning on switching EMRs. I have been touting the NextGen Healthcare system to all of my...

Nov 2022
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Manager

Relationship

NextGen Healthcare keeps their promises. It can take them some time to do that, but they eventually...

Sep 2022
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Manager

Functionality and Upgrades

I love the solution. My organization is pretty happy with it.

Sep 2022
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Manager

Functionality and Upgrades

The product's PM side has some hiccups and struggles, such as the way that scheduling templates are...

Sep 2022
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Manager

Functionality and Upgrades

One of the things that I find very difficult to deal with is that I can't search for patients by...

Aug 2022
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Manager

ROI / Cost

We have been integrated for a couple of years. The integration process was expensive, but that was...

Aug 2022
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Manager

Lessons Learned

I would probably go with NextGen Healthcare's EMR again, mostly because it is a good system. It has...

Aug 2022
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Manager

Service and Support

When we call the vendor, it is so difficult to get through to a human to help us at all. We have to...

Aug 2022
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Manager

Functionality and Upgrades

There are a lot of clicks required to try to tell the software that we have done certain things....

Aug 2022
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Manager

Interfacing and Integration

One issue has been a real bugaboo for us. We do A1cs in the office and bill for them. We would think...

Aug 2022
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Director

Interfacing and Integration

I like that the system integrates the scheduling piece, the billing piece, and the patient's chart....

Aug 2022
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Director

Functionality and Upgrades

I like the database. The vendor is using Microsoft's SQL server, and I can access the database, so I...

Aug 2022
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Manager

Interfacing and Integration

We had a couple of issues with integration with the system. We had to integrate a third-party...

Jul 2022
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Manager

Functionality and Upgrades

There are a couple of workflow things that could be improved on in NextGen Healthcare's system. I...

Jul 2022
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Manager

Functionality and Upgrades

NextGen Healthcare could improve on the navigation within the software. There are some unnecessary...

Jul 2022
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Manager

Functionality and Upgrades

NextGen Healthcare's product is good overall. The scheduling piece is fairly robust. I like the...

Jul 2022
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Manager

Service and Support

NextGen Healthcare's support staff is overseas, so when I call, it is late at night for them. We had...

Jul 2022
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Manager

Functionality and Upgrades

I like the solution because even though I am still learning, I can pull someone's record, download...

Jul 2022
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CEO/President

Implementation and Training

NextGen Healthcare doesn’t communicate very well. I have been asking for retraining for staff for...

Jul 2022
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CEO/President

Service and Support

Every time I need an answer to a question, I have to go through one specific person rather than...

Jul 2022
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CEO/President

Functionality and Upgrades

The NextGen Healthcare product is not meant for our practice, so that is why I do not like it. To...

Jul 2022
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Manager

Service and Support

There are times when the solution has glitches. There is one glitch that we have been dealing with...

Jul 2022
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Manager

Functionality and Upgrades

The vendor's patient portal is terrible for patients. A lot of our patients are older. They think...

Jul 2022
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Manager

Service and Support

We have some people who are competent with computers, so the product meets our needs. Usually, we...

Jul 2022
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CEO/President

Lessons Learned

For new providers that are new business owners starting up a practice, it would be helpful to have a...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The new version of NextGen Healthcare's product is easier to code in. I like that I can pull up the...

Jul 2022
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Physician

Lessons Learned

An improvement could be made in the system with the patient encounters. Instead of having each...

Jul 2022
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Manager

Implementation and Training

The vendor's training in the very beginning wasn’t as good as it could have been. There were things...

Jul 2022
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Manager

Service and Support

The vendor's support people answer pretty quickly, and they resolve any issues either right away...

Jul 2022
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Manager

Functionality and Upgrades

When we did text confirmations for appointments, it never worked. The system isn't automatic....

Jul 2022
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Manager

Relationship

For the most part, NextGen Healthcare keeps their promises. There have been some things that haven't...

Jul 2022
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Manager

ROI / Cost

NextGen Healthcare charges for pretty much every service that we want. We looked into using one of...

Jul 2022
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Analyst/Coordinator

Implementation and Training

There was a learning curve, so I got a lot of information from calling NextGen Healthcare. I wasn't...

Jul 2022
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Analyst/Coordinator

Service and Support

The representatives have all been helpful. There was one representative that I got really frustrated...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The implementation went well, but a lot of changes had to be made afterward. And a lot of those...

Jul 2022
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CEO/President

Service and Support

It would be nice to have someone physically available that I could meet up with for some sort of...

Jul 2022
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CEO/President

Interfacing and Integration

Integration is very feasible with NextGen Healthcare, and the vendor accommodates us in order to...

Jul 2022
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CEO/President

Implementation and Training

During the implementation, NextGen Healthcare was very accommodating in terms of scheduling and very...

Jul 2022
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CEO/President

Service and Support

NextGen Healthcare keeps things simple. The vendor is available to help us when we call in with...

Jul 2022
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CEO/President

Functionality and Upgrades

I like that the product is customizable. That customization allows for reasonable reporting and...

Jun 2022
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CEO/President

Implementation and Training

During the product’s implementation, there were too many bugs that we had to fix that should have...

Jun 2022
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CEO/President

Service and Support

NextGen Healthcare has web support that I find to be clunky, not intuitive, and difficult.

Jun 2022
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Manager

Implementation and Training

We didn’t get a lot of training. Maybe it is offered and I am just not aware of it.

Jun 2022
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Manager

Functionality and Upgrades

The product is really easy for someone to come in and pick up because it is a user-friendly program....

Jun 2022
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Manager

Service and Support

The people that we work with at NextGen Healthcare are very knowledgeable and definitely empowered.

Jun 2022
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Manager

ROI / Cost

There was an unexpected cost when we did an upgrade.

Jun 2022
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CEO/President

Functionality and Upgrades

I dislike that the vendor is not prepared for upgrades. Every time we do an upgrade, it takes us a...

Jun 2022
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CEO/President

Other Observations & Comments

We have had hardware costs that have been unexpected when we have needed a router or something like...

Jun 2022
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Manager

Functionality and Upgrades

Our doctors don’t want to use technology. They would much rather have their paper charts. Having a...

Jun 2022
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Manager

Functionality and Upgrades

The finance piece has been a definite plus for us. If we do that in-house, it is really hard to keep...

Jun 2022
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Manager

Implementation and Training

Our training initially was terrible. One of the bigger problems was that the vendor had all kinds of...

Jun 2022
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Manager

ROI / Cost

It seems to me like everything has a price. We have to pay if the ICD-10 codes or the CPT codes...

Jun 2022
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Manager

Relationship

We are moving away from NextGen Healthcare. The system is a great EHR system. Hopefully, the next...

Jun 2022
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Manager

Functionality and Upgrades

Overall, the system is a good platform for everything we use it for. We haven’t experienced anything...

Jun 2022
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Manager

Relationship

The vendor keeps their promises, and their staff members are very helpful whenever we call or reach...

Jun 2022
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Manager

ROI / Cost

The vendor avoids charging for every little thing. The way they charge is fair.

Jun 2022
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Manager

Implementation and Training

The vendor was really good in helping us get through the whole implementation process.

Jun 2022
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Manager

Functionality and Upgrades

It is really easy to go in and review the patient's balance, how long the balance has been...

Jun 2022
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Manager

Functionality and Upgrades

The practice management side with the billing is really nice because we are able to see when someone...

Jun 2022
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Manager

Functionality and Upgrades

The NextGen Healthcare system has been great. The EHR system is very easy to navigate. We can...

Jun 2022
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Manager

Relationship

The billing side of the system is very effective. As long as we are able to communicate with and...

Jun 2022
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Manager

Relationship

NextGen Healthcare’s support hasn’t lived up to my expectations, but it is improving. The vendor has...

May 2022
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Manager

Relationship

I am anticipating my satisfaction to go down because of the things that are going to need to be...

May 2022
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Manager

Functionality and Upgrades

The system pretty much does what we need and want it to do. It could be a little easier for the...

May 2022
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Manager

Relationship

Our account representative lets us know what is coming and what would work for our practice. It has...

May 2022
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Manager

Lessons Learned

We expected the system to be a bit easier to use. When we go to the vendor's meetings and listen to...

May 2022
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Manager

Functionality and Upgrades

I like the system. Where we file claims and work insurance is really good. We are a few versions...

May 2022
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Manager

Functionality and Upgrades

The system doesn’t work for our specialty. We are just making things work, but I don’t know whether...

May 2022
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Manager

Service and Support

If something goes down, the vendor is pretty good about working on it. Their support is really good....

May 2022
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Manager

Relationship

The most positive thing about the vendor is their people. We have an account representative who is...

May 2022
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Manager

ROI / Cost

Anytime we want the system to interface with anything, there is a big interfacing fee. We have not...

May 2022
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Manager

ROI / Cost

We haven’t had any additional training outside of what we get from the vendor's community programs,...

May 2022
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Manager

Functionality and Upgrades

NextGen Healthcare's system isn’t bad. I have worked with other systems that were easier to use, but...

May 2022
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Manager

Functionality and Upgrades

The worst part of using NextGen Healthcare's system is when I have to tweak something and I get an...

May 2022
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Manager

Functionality and Upgrades

Our claims are done in the NextGen Healthcare system, and then they go into the clearinghouse. When...

May 2022
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Manager

Functionality and Upgrades

If there are multiple lines in a claim and I need to add something, the system tries to make two...

May 2022
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Manager

Other Observations & Comments

The only trainings we have received from NextGen Healthcare were the initial trainings. We get...

May 2022
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Manager

Implementation and Training

We recently went through upgrades for NextGen Healthcare's system, and the vendor was so nice....

May 2022
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Manager

Future Outlook

For now, NextGen Healthcare's system is part of our long-term plans. I would select the system again...

May 2022
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Manager

Relationship

We have an account manager with NextGen Healthcare that I can get ahold of. In the beginning, we...

May 2022
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Manager

Functionality and Upgrades

One issue in NextGen Healthcare's system is when the primary insurance pays for everything except...

May 2022
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Manager

Relationship

Calling in for support is easy enough. NextGen Healthcare has been really, really good about that...

May 2022
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Manager

Implementation and Training

NextGen Healthcare's training was virtually all online, and I still don't feel like we are able to...

May 2022
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Manager

Service and Support

I don't feel that NextGen Healthcare gives us the support that we need. However, they are certainly...

May 2022
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Manager

ROI / Cost

I would very much recommend NextGen Healthcare's system to another small practice, especially a...

May 2022
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Manager

Sales and Contracting

One of the things that NextGen Healthcare needs to improve on is paying attention to the small...

May 2022
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Manager

ROI / Cost

NextGen Healthcare likes to add additional costs for any little thing that we do. For example, we...

May 2022
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Manager

Other Observations & Comments

The product hasn’t changed a whole lot despite changing vendors several years back. There have been...

May 2022
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Manager

Implementation and Training

There was no real training when we got the product. We basically had to learn about the system by ourselves....

May 2022
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Manager

Functionality and Upgrades

There are some parts of the product that are a pain to use. It is difficult to show timely filings...

May 2022
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Analyst/Coordinator

ROI / Cost

Everything that we need seems to include another cost. For example, when virtual visits came up, we...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The practice management side works great. On the EMR side, the software is designed more for...

May 2022
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Analyst/Coordinator

Relationship

The vendor was proactive up until we lost our account manager to a different person. Things have...

May 2022
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Analyst/Coordinator

Service and Support

When we utilize the vendor's support people, they are pretty quick. For the most part, if the...

May 2022
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Analyst/Coordinator

ROI / Cost

The solution has made our lives easier, and we don't have to go look for physical charts anymore....

May 2022
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Manager

ROI / Cost

We don’t have any unexpected costs from the vendor. We had our start-up costs, but those were standard....

Apr 2022
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Manager

Functionality and Upgrades

I am definitely satisfied with the system. The only issue we encounter sometimes is with...

Apr 2022
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Manager

Implementation and Training

The vendor is awesome when it comes to the training and implementation of the system. There weren’t...

Apr 2022
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Manager

Service and Support

The vendor has a few options if we need support. They have a knowledge base and webinars that we can...

Apr 2022
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CFO

Other Observations & Comments

The vendor's training is meant to show the new functionality, to show how we configure the system,...

Apr 2022
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CFO

Functionality and Upgrades

How well the product works is in the eye of the beholder. The PM product is good, and it does what...

Apr 2022
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CFO

Functionality and Upgrades

The system is integrated, but it is clunky. The system is not as free flowing as the government...

Apr 2022
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CFO

Service and Support

The vendor's support team responds, but about 30% of the time, the issue gets put into a bucket as a...

Apr 2022
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CFO

Lessons Learned

The system comes at a high price. Small organizations need to look at the system closely and make...

Apr 2022
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CFO

Relationship

The vendor doesn’t necessarily promise things. That way, the vendor can’t miss deadlines. The...

Apr 2022
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CFO

ROI / Cost

We have had to pay other people to code or make template changes. I can do those changes, but that...

Apr 2022
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CFO

ROI / Cost

The vendor doesn’t necessarily charge for every little thing. But we recently did a huge project,...

Apr 2022
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CFO

Service and Support

The vendor does not consistently exceed expectations. Dealing with the vendor is like dealing with a...

Apr 2022
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CFO

Relationship

I don’t know whether the vendor cares about our long-term interests. We are very vertically...

Apr 2022
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CFO

Service and Support

The vendor outsources a lot of their low-level work to foreign countries. I am not 100% sure how...

Apr 2022
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CFO

Service and Support

If the little tweaks we want are not addressed in the upgrades, the tweaks go to a voting system...

Apr 2022
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CFO

Functionality and Upgrades

I probably wouldn’t buy this system again. The EMR portion of the system is old. The technology is...

Apr 2022
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Director

Functionality and Upgrades

NextGen Healthcare's system works wonderfully for one of our specialties. The module is very focused...

Mar 2022
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Director

Future Outlook

We have managed to customize and automate NextGen Healthcare's system as much as we can. The system...

Mar 2022
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Director

Functionality and Upgrades

The NextGen Healthcare system is very clicky. It uses a SQL database, and the structure involved in...

Mar 2022
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Director

ROI / Cost

There was an unexpected cost around getting our data migrated from the old EMR because we had so...

Mar 2022
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Director

Implementation and Training

We thought we were going to have people on-site to train us and have classes to show us things. That...

Mar 2022
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Director

Implementation and Training

There were things that happened during our implementation that we were told would be addressed by X,...

Mar 2022
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Manager

Future Outlook

I hope our satisfaction will improve incrementally. Our satisfaction is better now than it used to...

Mar 2022
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Manager

ROI / Cost

We have to pay for something every time we turn around. Once we went live with the system,...

Mar 2022
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Manager

Implementation and Training

There was a lot of pushback about the vendor coming on-site to do training. They sent some people,...

Mar 2022
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Manager

Implementation and Training

There were issues with the implementation. Some of those issues were COVID-19 related due to some...

Mar 2022
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Manager

Relationship

I was told by some of the committee members that NextGen Healthcare said that the product could do...

Mar 2022
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Manager

Service and Support

In terms of new technology, there have been a couple of things we have asked for that we haven't...

Mar 2022
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VP/Other Executive

ROI / Cost

There have been additional costs with the product, but I wouldn’t call the costs unexpected. If we...

Feb 2022
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VP/Other Executive

Implementation and Training

The training is higher on the PM side than on the EMR side. The PM side is really where we can...

Feb 2022
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VP/Other Executive

ROI / Cost

The product has the capabilities to communicate, but we don't currently use any of the integration...

Feb 2022
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