Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


NextGen Office EMR/PM - Small Practices Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Current Time Inside Cache Tag Helper: 1/27/2021 10:02:58 AM and Model.EvProductId = 56678

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Other Observations & Comments

NextGen Healthcare is forward thinking, but the enhancements and the new bells and whistles...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Getting our money’s worth is always a tricky thing because I don't know that we ever feel like we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

There is a piece of interoperability that we don’t use, and I would like to see NextGen Healthcare...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's technology supporting patient care used to be worse because we could call them, and we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have had trouble with reports, but the overall ease of use of the system is good. The system is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like the vendor to focus on basic product functionality, vendor relationship, and workflow.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor has done fairly well at supporting our integration goals, and the ease of use of the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We could have used a little more one-on-one training from the vendor. Our training was a lot of...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

There are some things the vendor told us the product would be able to do, but it doesn’t. There are...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The reports that we get from the system don’t exactly cover everything we need. There are certain...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

NextGen Healthcare doesn't nickel-and-dime. The support is supposed to be part of the regular fee,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

NextGen Healthcare's training is good. They set us up on a schedule where we met with somebody for a...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I have used many other systems, and I can see the areas of improvement in the NextGen Healthcare...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

NextGen Healthcare does very well with integration. We are able to integrate with other systems and...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

The NextGen Healthcare solution is a good system. In the beginning, it is challenging to understand...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

NextGen Healthcare is constantly making releases and patching things. I don’t have the time to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

For the most part, NextGen Healthcare does keep promises on the setup of the EMR. They have a very...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

After the implementation, NextGen Healthcare offers a less proactive method to follow up on...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We recently went live with the system. Things went pretty well. We had a rocky start, but we have...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like how easy scheduling is in the system. The calendar and appointment configuration is very...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think of NextGen Healthcare's system as all in one piece. We are good on the PM piece. It flows...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

As far as nickel-and-diming goes, we just have a maintenance contract with NextGen Healthcare....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

There are pieces that the vendor sometimes overlooks just because the pieces aren't as important to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would give a slightly low score for the overall product quality just because there are some pieces...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I would give the highest score for training. NextGen Healthcare puts all of the resources out that...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

NextGen Healthcare is very responsive, and I have been happy with their support when we have needed...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The system is starting to be a little more expensive than other solutions, but NextGen Healthcare...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would tell others that I have experienced fewer issues with NextGen Healthcare’s system than other...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

The system is very customizable, almost to a fault. We can kind of dig ourselves into a hole with...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I predict we will be very satisfied 12 months from now. I am assuming that the ophthalmology suite...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I am sure we are an update or two behind, but we aren’t behind too drastically. We have to stay up...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I probably wouldn’t buy the solution again because we are not sophisticated enough to take advantage...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

NextGen Healthcare doesn’t nickel-and-dime me. They do things and don’t charge me all the time....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would recommend the system to a large hospital without reservation. An organization has to be...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We become better users the longer we use the system. The longer we use it, the less we need support,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

NextGen Healthcare’s training is pretty material oriented now. A few years ago, we had lots of phone...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I realize that right up front, the system is difficult. My doctors all feel that there are a lot of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I know there are bigger users and bigger groups that are driving NextGen Healthcare. I trust those...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The most important attribute that I would like to see NextGen Healthcare work on is EMR efficiency....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NextGen Healthcare's support during COVID-19 has been second to none. I can't complain about it. Our...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

NextGen Healthcare’s system lacks the ability to learn. We seriously considered switching EMRs, and...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had the vendor's patient portal, and it was a complete disaster. Everybody that I have talked to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The way NextGen Healthcare orders their CPT codes is frustrating. We can only purchase the ability...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Everybody has a pain point with the EMR, and nobody is ever very happy with an EMR. But for the most...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

NextGen Healthcare offers a telemedicine solution, but the problem with their solutions is that they...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We tried implementing a patient portal, but it was just not ready for prime time. We got most of the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor's support is better than some of the other EMR vendors I have dealt with. We are in...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Based on the fact that the system is malleable or configurable, I would highly recommend the system...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The pricing of the product is a lot higher than expected for provider licensing. The system can...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Overall, the vendor's support people are a lot easier to work with than some other people I have...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The few trainings we have had from the vendor have been very good, even though they didn't blow me away....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Things would be better if the vendor had a better understanding. It feels as if the vendor's sales...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation of the product went very poorly, most likely due to misunderstandings. I think...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

For what the system is, it is very good. There is still room for improvement, but it is among the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is click heavy in a lot of areas, and that makes things tedious, not difficult. There are...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am very impressed with how granular and customizable the system is. The system allows us to be as...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would most like to see an increase in price to value, technology, and quality service and support.

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sometimes we have a miscommunication or something is lost in translation between the sales...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are not leveraging most of the functionality of the system. There were some features we were...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

NextGen Healthcare's solution could be easier to use if it were less boxy, required fewer clicks,...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

NextGen Healthcare’s support has gotten worse over the last year. For a while, it got really good....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

With NextGen Healthcare, we really don’t have a point of contact other than our sales...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We were not doing telemedicine prior to the COVID-19 crisis, so we jumped on it pretty quickly....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

NextGen Healthcare's EMR does an okay job of supporting patient-centered care. It has a lot of...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

NextGen Healthcare doesn't do any training unless we ask for it, but I would say it is good...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

NextGen Healthcare's cost is very high for what we get. They charge us for every little thing. I...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We have had some challenges with how some information comes in from our HIE to NextGen Healthcare’s...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system is certainly not perfect, but it excels at flexibility, adaptability, and...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is great about keeping their promises. I really love them. I have never reached the point...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

NextGen Healthcare has been sending frequent communications. They made sure that the new COVID-19...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We love the EHR side of the product. The PM side needs some improvement, but overall, we are very...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

On the PM side, it is easy to set up new patient accounts. We have gotten used to scheduling. It is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have the templates set up the way we want them. It took a little work to get there, but we love...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system’s workflow is pretty good, but we have some issues with how the chief complaint templates...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I am very pleased with working with NextGen Healthcare. The only things we struggled with were...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I have a number of critiques for NextGen Healthcare’s platform. There is room for improvement with...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

NextGen Healthcare’s support people respond very quickly, and they are a phone call away. They are...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

NextGen Healthcare’s dosing program is constantly complained about because it doesn’t do dosing...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports