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User Commentary
Functionality and Upgrades
If one of us goes into one of the patients’ files or accounts and another provider goes into the...
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Implementation and Training
The training from NextGen Healthcare didn't use to be as great, but the vendor has implemented some...
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Service and Support
Some of the customer support representatives are good, but some of them act like we are bothering...
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Relationship
The CEO for NextGen Healthcare is really good. He tried to actually fix one of our problems himself,...
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Functionality and Upgrades
We would probably not buy NextGen Healthcare's system again because it is not as helpful as our...
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Functionality and Upgrades
One of the problems that we are having with NextGen Healthcare's system is that when we put in SOAP...
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Functionality and Upgrades
The NextGen Healthcare system is a little complicated. It is a good system if someone really knows...
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Service and Support
The use of the success community is not as advertised. I have made some fairly intuitive suggestions...
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Functionality and Upgrades
I want my front-end staff to be able to connect with the pharmacy and get their current prescription...
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Relationship
My overall experience with NextGen Healthcare has been great. The product is very easy to use....
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Service and Support
Once we can convince NextGen Healthcare that something is actually an issue and their problem, the...
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Implementation and Training
The initial implementation wasn't that bad; the go-live was easy. The last major upgrade we did was...
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Relationship
With most EHRs I have used, the vendor has released a couple of upgrades a year. We would pick a day...
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Relationship
Sometimes NextGen Healthcare is proactive. Their proactiveness depends on what support resource we...
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Lessons Learned
I would tell others that if they are a standard clinic that sees average patients with no special...
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Functionality and Upgrades
The product gives me a better picture of my patients. That is the best part about it. There is no...
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ROI / Cost
The product is affordable. I am not nickel-and-dimed. I feel like other plans have nickel-and-dimed...
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Technology
We talked with the vendor a while back about adopting one of their other systems and what that...
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Sales and Contracting
I would tell the vendor that they need clear instructions on the products they offer. All the...
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Functionality and Upgrades
I don’t see the quality of the software going down. The vendor is constantly making changes that are...
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Future Outlook
I am not planning on switching EMRs. I have been touting the NextGen Healthcare system to all of my...
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Relationship
NextGen Healthcare keeps their promises. It can take them some time to do that, but they eventually...
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Functionality and Upgrades
I love the solution. My organization is pretty happy with it.
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Functionality and Upgrades
The product's PM side has some hiccups and struggles, such as the way that scheduling templates are...
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Functionality and Upgrades
One of the things that I find very difficult to deal with is that I can't search for patients by...
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ROI / Cost
We have been integrated for a couple of years. The integration process was expensive, but that was...
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Lessons Learned
I would probably go with NextGen Healthcare's EMR again, mostly because it is a good system. It has...
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Service and Support
When we call the vendor, it is so difficult to get through to a human to help us at all. We have to...
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Functionality and Upgrades
There are a lot of clicks required to try to tell the software that we have done certain things....
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Interfacing and Integration
One issue has been a real bugaboo for us. We do A1cs in the office and bill for them. We would think...
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Interfacing and Integration
I like that the system integrates the scheduling piece, the billing piece, and the patient's chart....
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Functionality and Upgrades
I like the database. The vendor is using Microsoft's SQL server, and I can access the database, so I...
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Interfacing and Integration
We had a couple of issues with integration with the system. We had to integrate a third-party...
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Functionality and Upgrades
There are a couple of workflow things that could be improved on in NextGen Healthcare's system. I...
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Functionality and Upgrades
NextGen Healthcare could improve on the navigation within the software. There are some unnecessary...
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Functionality and Upgrades
NextGen Healthcare's product is good overall. The scheduling piece is fairly robust. I like the...
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Service and Support
NextGen Healthcare's support staff is overseas, so when I call, it is late at night for them. We had...
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Functionality and Upgrades
I like the solution because even though I am still learning, I can pull someone's record, download...
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Implementation and Training
NextGen Healthcare doesn’t communicate very well. I have been asking for retraining for staff for...
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Service and Support
Every time I need an answer to a question, I have to go through one specific person rather than...
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Functionality and Upgrades
The NextGen Healthcare product is not meant for our practice, so that is why I do not like it. To...
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Service and Support
There are times when the solution has glitches. There is one glitch that we have been dealing with...
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Functionality and Upgrades
The vendor's patient portal is terrible for patients. A lot of our patients are older. They think...
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Service and Support
We have some people who are competent with computers, so the product meets our needs. Usually, we...
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Lessons Learned
For new providers that are new business owners starting up a practice, it would be helpful to have a...
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Functionality and Upgrades
The new version of NextGen Healthcare's product is easier to code in. I like that I can pull up the...
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Lessons Learned
An improvement could be made in the system with the patient encounters. Instead of having each...
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Implementation and Training
The vendor's training in the very beginning wasn’t as good as it could have been. There were things...
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Service and Support
The vendor's support people answer pretty quickly, and they resolve any issues either right away...
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Functionality and Upgrades
When we did text confirmations for appointments, it never worked. The system isn't automatic....
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Relationship
For the most part, NextGen Healthcare keeps their promises. There have been some things that haven't...
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ROI / Cost
NextGen Healthcare charges for pretty much every service that we want. We looked into using one of...
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Implementation and Training
There was a learning curve, so I got a lot of information from calling NextGen Healthcare. I wasn't...
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Service and Support
The representatives have all been helpful. There was one representative that I got really frustrated...
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Functionality and Upgrades
The implementation went well, but a lot of changes had to be made afterward. And a lot of those...
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Service and Support
It would be nice to have someone physically available that I could meet up with for some sort of...
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Interfacing and Integration
Integration is very feasible with NextGen Healthcare, and the vendor accommodates us in order to...
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Implementation and Training
During the implementation, NextGen Healthcare was very accommodating in terms of scheduling and very...
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Service and Support
NextGen Healthcare keeps things simple. The vendor is available to help us when we call in with...
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Functionality and Upgrades
I like that the product is customizable. That customization allows for reasonable reporting and...
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Implementation and Training
During the product’s implementation, there were too many bugs that we had to fix that should have...
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Service and Support
NextGen Healthcare has web support that I find to be clunky, not intuitive, and difficult.
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Implementation and Training
We didn’t get a lot of training. Maybe it is offered and I am just not aware of it.
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Functionality and Upgrades
The product is really easy for someone to come in and pick up because it is a user-friendly program....
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Service and Support
The people that we work with at NextGen Healthcare are very knowledgeable and definitely empowered.
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ROI / Cost
There was an unexpected cost when we did an upgrade.
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Functionality and Upgrades
I dislike that the vendor is not prepared for upgrades. Every time we do an upgrade, it takes us a...
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Other Observations & Comments
We have had hardware costs that have been unexpected when we have needed a router or something like...
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Functionality and Upgrades
Our doctors don’t want to use technology. They would much rather have their paper charts. Having a...
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Functionality and Upgrades
The finance piece has been a definite plus for us. If we do that in-house, it is really hard to keep...
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Implementation and Training
Our training initially was terrible. One of the bigger problems was that the vendor had all kinds of...
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ROI / Cost
It seems to me like everything has a price. We have to pay if the ICD-10 codes or the CPT codes...
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Relationship
We are moving away from NextGen Healthcare. The system is a great EHR system. Hopefully, the next...
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Functionality and Upgrades
Overall, the system is a good platform for everything we use it for. We haven’t experienced anything...
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Relationship
The vendor keeps their promises, and their staff members are very helpful whenever we call or reach...
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ROI / Cost
The vendor avoids charging for every little thing. The way they charge is fair.
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Implementation and Training
The vendor was really good in helping us get through the whole implementation process.
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Functionality and Upgrades
It is really easy to go in and review the patient's balance, how long the balance has been...
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Functionality and Upgrades
The practice management side with the billing is really nice because we are able to see when someone...
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Functionality and Upgrades
The NextGen Healthcare system has been great. The EHR system is very easy to navigate. We can...
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Relationship
The billing side of the system is very effective. As long as we are able to communicate with and...
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Relationship
NextGen Healthcare’s support hasn’t lived up to my expectations, but it is improving. The vendor has...
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Relationship
I am anticipating my satisfaction to go down because of the things that are going to need to be...
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Functionality and Upgrades
The system pretty much does what we need and want it to do. It could be a little easier for the...
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Relationship
Our account representative lets us know what is coming and what would work for our practice. It has...
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Lessons Learned
We expected the system to be a bit easier to use. When we go to the vendor's meetings and listen to...
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Functionality and Upgrades
I like the system. Where we file claims and work insurance is really good. We are a few versions...
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Functionality and Upgrades
The system doesn’t work for our specialty. We are just making things work, but I don’t know whether...
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Service and Support
If something goes down, the vendor is pretty good about working on it. Their support is really good....
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Relationship
The most positive thing about the vendor is their people. We have an account representative who is...
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ROI / Cost
Anytime we want the system to interface with anything, there is a big interfacing fee. We have not...
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ROI / Cost
We haven’t had any additional training outside of what we get from the vendor's community programs,...
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Functionality and Upgrades
NextGen Healthcare's system isn’t bad. I have worked with other systems that were easier to use, but...
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Functionality and Upgrades
The worst part of using NextGen Healthcare's system is when I have to tweak something and I get an...
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Functionality and Upgrades
Our claims are done in the NextGen Healthcare system, and then they go into the clearinghouse. When...
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Functionality and Upgrades
If there are multiple lines in a claim and I need to add something, the system tries to make two...
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Other Observations & Comments
The only trainings we have received from NextGen Healthcare were the initial trainings. We get...
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Implementation and Training
We recently went through upgrades for NextGen Healthcare's system, and the vendor was so nice....
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Future Outlook
For now, NextGen Healthcare's system is part of our long-term plans. I would select the system again...
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Relationship
We have an account manager with NextGen Healthcare that I can get ahold of. In the beginning, we...
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Functionality and Upgrades
One issue in NextGen Healthcare's system is when the primary insurance pays for everything except...
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Relationship
Calling in for support is easy enough. NextGen Healthcare has been really, really good about that...
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Implementation and Training
NextGen Healthcare's training was virtually all online, and I still don't feel like we are able to...
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Service and Support
I don't feel that NextGen Healthcare gives us the support that we need. However, they are certainly...
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ROI / Cost
I would very much recommend NextGen Healthcare's system to another small practice, especially a...
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Sales and Contracting
One of the things that NextGen Healthcare needs to improve on is paying attention to the small...
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ROI / Cost
NextGen Healthcare likes to add additional costs for any little thing that we do. For example, we...
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Other Observations & Comments
The product hasn’t changed a whole lot despite changing vendors several years back. There have been...
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Implementation and Training
There was no real training when we got the product. We basically had to learn about the system by ourselves....
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Functionality and Upgrades
There are some parts of the product that are a pain to use. It is difficult to show timely filings...
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ROI / Cost
Everything that we need seems to include another cost. For example, when virtual visits came up, we...
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Functionality and Upgrades
The practice management side works great. On the EMR side, the software is designed more for...
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Relationship
The vendor was proactive up until we lost our account manager to a different person. Things have...
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Service and Support
When we utilize the vendor's support people, they are pretty quick. For the most part, if the...
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ROI / Cost
The solution has made our lives easier, and we don't have to go look for physical charts anymore....
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ROI / Cost
We don’t have any unexpected costs from the vendor. We had our start-up costs, but those were standard....
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Functionality and Upgrades
I am definitely satisfied with the system. The only issue we encounter sometimes is with...
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Implementation and Training
The vendor is awesome when it comes to the training and implementation of the system. There weren’t...
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Service and Support
The vendor has a few options if we need support. They have a knowledge base and webinars that we can...
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Other Observations & Comments
The vendor's training is meant to show the new functionality, to show how we configure the system,...
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Functionality and Upgrades
How well the product works is in the eye of the beholder. The PM product is good, and it does what...
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Functionality and Upgrades
The system is integrated, but it is clunky. The system is not as free flowing as the government...
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Service and Support
The vendor's support team responds, but about 30% of the time, the issue gets put into a bucket as a...
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Lessons Learned
The system comes at a high price. Small organizations need to look at the system closely and make...
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Relationship
The vendor doesn’t necessarily promise things. That way, the vendor can’t miss deadlines. The...
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ROI / Cost
We have had to pay other people to code or make template changes. I can do those changes, but that...
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ROI / Cost
The vendor doesn’t necessarily charge for every little thing. But we recently did a huge project,...
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Service and Support
The vendor does not consistently exceed expectations. Dealing with the vendor is like dealing with a...
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Relationship
I don’t know whether the vendor cares about our long-term interests. We are very vertically...
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Service and Support
The vendor outsources a lot of their low-level work to foreign countries. I am not 100% sure how...
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Service and Support
If the little tweaks we want are not addressed in the upgrades, the tweaks go to a voting system...
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Functionality and Upgrades
I probably wouldn’t buy this system again. The EMR portion of the system is old. The technology is...
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Functionality and Upgrades
NextGen Healthcare's system works wonderfully for one of our specialties. The module is very focused...
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Future Outlook
We have managed to customize and automate NextGen Healthcare's system as much as we can. The system...
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Functionality and Upgrades
The NextGen Healthcare system is very clicky. It uses a SQL database, and the structure involved in...
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ROI / Cost
There was an unexpected cost around getting our data migrated from the old EMR because we had so...
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Implementation and Training
We thought we were going to have people on-site to train us and have classes to show us things. That...
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Implementation and Training
There were things that happened during our implementation that we were told would be addressed by X,...
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Future Outlook
I hope our satisfaction will improve incrementally. Our satisfaction is better now than it used to...
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ROI / Cost
We have to pay for something every time we turn around. Once we went live with the system,...
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Implementation and Training
There was a lot of pushback about the vendor coming on-site to do training. They sent some people,...
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Implementation and Training
There were issues with the implementation. Some of those issues were COVID-19 related due to some...
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Relationship
I was told by some of the committee members that NextGen Healthcare said that the product could do...
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Service and Support
In terms of new technology, there have been a couple of things we have asked for that we haven't...
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ROI / Cost
There have been additional costs with the product, but I wouldn’t call the costs unexpected. If we...
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Implementation and Training
The training is higher on the PM side than on the EMR side. The PM side is really where we can...
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ROI / Cost
The product has the capabilities to communicate, but we don't currently use any of the integration...
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