Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
NextGen Office EMR/PM - Small Practices Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
Functionality and Upgrades
We tried implementing a patient portal, but it was just not ready for prime time. We got most of the...
Login or Create an Account to see details.
Director
Service and Support
The vendor's support is better than some of the other EMR vendors I have dealt with. We are in...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Based on the fact that the system is malleable or configurable, I would highly recommend the system...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The pricing of the product is a lot higher than expected for provider licensing. The system can...
Login or Create an Account to see details.
Director
Service and Support
Overall, the vendor's support people are a lot easier to work with than some other people I have...
Login or Create an Account to see details.
Director
Implementation and Training
The few trainings we have had from the vendor have been very good, even though they didn't blow me away....
Login or Create an Account to see details.
Director
Sales and Contracting
Things would be better if the vendor had a better understanding. It feels as if the vendor's sales...
Login or Create an Account to see details.
Director
Implementation and Training
The implementation of the product went very poorly, most likely due to misunderstandings. I think...
Login or Create an Account to see details.
Director
Functionality and Upgrades
For what the system is, it is very good. There is still room for improvement, but it is among the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system is click heavy in a lot of areas, and that makes things tedious, not difficult. There are...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I am very impressed with how granular and customizable the system is. The system allows us to be as...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
I would most like to see an increase in price to value, technology, and quality service and support.
Login or Create an Account to see details.
Director
Service and Support
Sometimes we have a miscommunication or something is lost in translation between the sales...
Login or Create an Account to see details.
Director
Future Outlook
We are not leveraging most of the functionality of the system. There were some features we were...
Login or Create an Account to see details.
Manager
Technology
NextGen Healthcare's solution could be easier to use if it were less boxy, required fewer clicks,...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare’s support has gotten worse over the last year. For a while, it got really good....
Login or Create an Account to see details.
Manager
Lessons Learned
With NextGen Healthcare, we really don’t have a point of contact other than our sales...
Login or Create an Account to see details.
Manager
Service and Support
We were not doing telemedicine prior to the COVID-19 crisis, so we jumped on it pretty quickly....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
NextGen Healthcare's EMR does an okay job of supporting patient-centered care. It has a lot of...
Login or Create an Account to see details.
Manager
Implementation and Training
NextGen Healthcare doesn't do any training unless we ask for it, but I would say it is good...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
NextGen Healthcare's cost is very high for what we get. They charge us for every little thing. I...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
We have had some challenges with how some information comes in from our HIE to NextGen Healthcare’s...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The system is certainly not perfect, but it excels at flexibility, adaptability, and...
Login or Create an Account to see details.
Manager
Relationship
The vendor is great about keeping their promises. I really love them. I have never reached the point...
Login or Create an Account to see details.
Manager
Relationship
NextGen Healthcare has been sending frequent communications. They made sure that the new COVID-19...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We love the EHR side of the product. The PM side needs some improvement, but overall, we are very...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
On the PM side, it is easy to set up new patient accounts. We have gotten used to scheduling. It is...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I have the templates set up the way we want them. It took a little work to get there, but we love...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system’s workflow is pretty good, but we have some issues with how the chief complaint templates...
Login or Create an Account to see details.
Manager
Service and Support
I am very pleased with working with NextGen Healthcare. The only things we struggled with were...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
I have a number of critiques for NextGen Healthcare’s platform. There is room for improvement with...
Login or Create an Account to see details.
CEO/President
Service and Support
NextGen Healthcare’s support people respond very quickly, and they are a phone call away. They are...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
NextGen Healthcare’s dosing program is constantly complained about because it doesn’t do dosing...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
Things have been going really well with the product. Our representative helps us understand how to...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The product is pretty easy to use. I caught on pretty quickly, but I still have questions sometimes....
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The product has really helped us out financially. A big difference in the product is that the...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I really like the solution; I find it very easy to use and self-explanatory. It does a fine job.
Login or Create an Account to see details.
Analyst/Coordinator
Technology
There have been a lot of times when things have been down, such as reports. The doctor may be in the...
Login or Create an Account to see details.
Analyst/Coordinator
Technology
There have been a few things that have stopped working temporarily. Every time NextGen Healthcare...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
Sometimes the lab ordering in the system is frustrating. I don’t know whether that is because we are...
Login or Create an Account to see details.
Physician
Service and Support
NextGen Healthcare is great to work with. Every time I call with an issue, they try their very best...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The system is very easy to use. Some of the older doctors who aren’t as comfortable with it don’t...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don’t think I would buy the system again if the decision were up to me. There are a few things...
Login or Create an Account to see details.
Manager
Relationship
NextGen Healthcare tries to keep their promises and keep us informed, but I would say that they...
Login or Create an Account to see details.
Manager
Implementation and Training
We didn’t get enough training on the programs that NextGen Healthcare has. There are still things I...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have taught several people how to use the system, and there haven’t been any problems. The system...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We have some difficulties on the EHR side of the system. A lot of the prescriptions we send to the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
NextGen Healthcare has information on the system all the time, but I don’t find enough time to read...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare’s support is good. When we call them up, they are helpful most of the time.
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would tell a potential client that the system is good. We have problems with our billing but not...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
I can customize things like the physical exams and templates. The dashboard for seeing whether we...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The lab viewing could be improved. It would be really nice to be able to see labs over the last...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
If I am responding to the labs to tell the nurse what to tell the patient on the labs, when I open...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
When I am in the encounter in the history of present illness and try to save it, the reset button is...
Login or Create an Account to see details.
CEO/President
Service and Support
Things have been going better since NextGen Healthcare took over HealthFusion. It seems like I get...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
There are some inconsistencies on the healthcare record side of the product. How we do things in one...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
One issue with the product is the assessment section for entering diagnoses. When we are trying to...
Login or Create an Account to see details.
CEO/President
Service and Support
My staff members are continually asking NextGen Healthcare questions, and we are getting responses....
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
NextGen Healthcare seems to be slow about making changes to things like the ICD-10 codes or other...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
There is a lot more downtime than I would like to see in the product, although the amount of...
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
When we first started with the product, it was owned by HealthFusion. We had some huge problems, and...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
It would be nice if NextGen Healthcare had some way for us to throw in suggestions for product...
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
NextGen Healthcare nickel-and-dimes a little bit. We pay a lot already, and we get extra statements...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
I know NextGen Healthcare does add new things once in a while. They have just partnered with MIPS,...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
My biggest issue with NextGen Healthcare is related to their scheduling software and scheduling...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
We have thought about switching away from NextGen Healthcare, but changing EHRs is so painful. That...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
NextGen Healthcare hasn’t delivered enough in their updates and changes. They are not necessarily...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
NextGen Healthcare's tool honestly hasn’t changed much since we started using it. The fact that an...
Login or Create an Account to see details.
CEO/President
Interfacing and Integration
I am using a speech recognition device, and we have learned that that tool doesn't behave very...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
Right now, the scheduling in NextGen Healthcare's tool is so basic. We can set hours that we are...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
If we had taken the practice management and the scheduling parts of NextGen Healthcare's platform,...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
NextGen Healthcare is pretty good about not charging for every little thing.
Login or Create an Account to see details.
Manager
Relationship
NextGen Healthcare keeps all of their promises. Overall, I have been very happy with them. I have...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
NextGen Healthcare's product is our workhorse. We would purchase it again.
Login or Create an Account to see details.
Manager
Interfacing and Integration
I would absolutely recommend the platform. It is user friendly, and the EHR and PM pieces are...
Login or Create an Account to see details.
Manager
Future Outlook
My understanding is that NextGen Healthcare is going to make some changes to the billing piece. I...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
NextGen Healthcare's platform is very user friendly. It works like any Windows-based product. If...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
When we first implemented the system, it didn't belong to NextGen Healthcare. There was a lot of...
Login or Create an Account to see details.
Manager
Relationship
I can't say enough about the amazing people that NextGen Healthcare has given me. Being able to talk...
Login or Create an Account to see details.
Manager
Service and Support
When something needs to be done, NextGen Healthcare won't contact me; I have to contact them. If...
Login or Create an Account to see details.
Manager
Implementation and Training
The notes for how to do things are sometimes hard for me to understand. Also, the reports are so...
Login or Create an Account to see details.
Manager
Service and Support
I would love to know about anything that is new and beneficial. I just don't know how to find out...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
If our needs were met and our requests were fulfilled, the product would be the best. It is so...
Advanced Filters
Featured Reports
Preferences
Give your feedback