Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
NextGen Office EMR/PM - Small Practices Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
Other Observations & Comments
NextGen Healthcare is forward thinking, but the enhancements and the new bells and whistles...
Login or Create an Account to see details.
VP/Other Executive
Other Observations & Comments
Getting our money’s worth is always a tricky thing because I don't know that we ever feel like we...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
There is a piece of interoperability that we don’t use, and I would like to see NextGen Healthcare...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The vendor's technology supporting patient care used to be worse because we could call them, and we...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I have had trouble with reports, but the overall ease of use of the system is good. The system is...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I would like the vendor to focus on basic product functionality, vendor relationship, and workflow.
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The vendor has done fairly well at supporting our integration goals, and the ease of use of the...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
We could have used a little more one-on-one training from the vendor. Our training was a lot of...
Login or Create an Account to see details.
Analyst/Coordinator
Sales and Contracting
There are some things the vendor told us the product would be able to do, but it doesn’t. There are...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The reports that we get from the system don’t exactly cover everything we need. There are certain...
Login or Create an Account to see details.
Physician
ROI / Cost (care and feeding)
NextGen Healthcare doesn't nickel-and-dime. The support is supposed to be part of the regular fee,...
Login or Create an Account to see details.
Physician
Implementation and Training
NextGen Healthcare's training is good. They set us up on a schedule where we met with somebody for a...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
I have used many other systems, and I can see the areas of improvement in the NextGen Healthcare...
Login or Create an Account to see details.
Physician
Interfacing and Integration
NextGen Healthcare does very well with integration. We are able to integrate with other systems and...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The NextGen Healthcare solution is a good system. In the beginning, it is challenging to understand...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
NextGen Healthcare is constantly making releases and patching things. I don’t have the time to...
Login or Create an Account to see details.
Physician
Relationship
For the most part, NextGen Healthcare does keep promises on the setup of the EMR. They have a very...
Login or Create an Account to see details.
Physician
Service and Support
After the implementation, NextGen Healthcare offers a less proactive method to follow up on...
Login or Create an Account to see details.
Manager
Relationship
We recently went live with the system. Things went pretty well. We had a rocky start, but we have...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I like how easy scheduling is in the system. The calendar and appointment configuration is very...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I think of NextGen Healthcare's system as all in one piece. We are good on the PM piece. It flows...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
As far as nickel-and-diming goes, we just have a maintenance contract with NextGen Healthcare....
Login or Create an Account to see details.
Manager
Other Observations & Comments
There are pieces that the vendor sometimes overlooks just because the pieces aren't as important to...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would give a slightly low score for the overall product quality just because there are some pieces...
Login or Create an Account to see details.
Manager
Implementation and Training
I would give the highest score for training. NextGen Healthcare puts all of the resources out that...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare is very responsive, and I have been happy with their support when we have needed...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The system is starting to be a little more expensive than other solutions, but NextGen Healthcare...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I would tell others that I have experienced fewer issues with NextGen Healthcare’s system than other...
Login or Create an Account to see details.
Manager
Future Outlook
The system is very customizable, almost to a fault. We can kind of dig ourselves into a hole with...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I predict we will be very satisfied 12 months from now. I am assuming that the ophthalmology suite...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I am sure we are an update or two behind, but we aren’t behind too drastically. We have to stay up...
Login or Create an Account to see details.
Manager
Lessons Learned
I probably wouldn’t buy the solution again because we are not sophisticated enough to take advantage...
Login or Create an Account to see details.
Manager
Lessons Learned
NextGen Healthcare doesn’t nickel-and-dime me. They do things and don’t charge me all the time....
Login or Create an Account to see details.
Manager
Lessons Learned
I would recommend the system to a large hospital without reservation. An organization has to be...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We become better users the longer we use the system. The longer we use it, the less we need support,...
Login or Create an Account to see details.
Manager
Implementation and Training
NextGen Healthcare’s training is pretty material oriented now. A few years ago, we had lots of phone...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I realize that right up front, the system is difficult. My doctors all feel that there are a lot of...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I know there are bigger users and bigger groups that are driving NextGen Healthcare. I trust those...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The most important attribute that I would like to see NextGen Healthcare work on is EMR efficiency....
Login or Create an Account to see details.
Manager
Relationship
NextGen Healthcare's support during COVID-19 has been second to none. I can't complain about it. Our...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
NextGen Healthcare’s system lacks the ability to learn. We seriously considered switching EMRs, and...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We had the vendor's patient portal, and it was a complete disaster. Everybody that I have talked to...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The way NextGen Healthcare orders their CPT codes is frustrating. We can only purchase the ability...
Login or Create an Account to see details.
Manager
Service and Support
Everybody has a pain point with the EMR, and nobody is ever very happy with an EMR. But for the most...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
NextGen Healthcare offers a telemedicine solution, but the problem with their solutions is that they...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We tried implementing a patient portal, but it was just not ready for prime time. We got most of the...
Login or Create an Account to see details.
Director
Service and Support
The vendor's support is better than some of the other EMR vendors I have dealt with. We are in...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Based on the fact that the system is malleable or configurable, I would highly recommend the system...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The pricing of the product is a lot higher than expected for provider licensing. The system can...
Login or Create an Account to see details.
Director
Service and Support
Overall, the vendor's support people are a lot easier to work with than some other people I have...
Login or Create an Account to see details.
Director
Implementation and Training
The few trainings we have had from the vendor have been very good, even though they didn't blow me away....
Login or Create an Account to see details.
Director
Sales and Contracting
Things would be better if the vendor had a better understanding. It feels as if the vendor's sales...
Login or Create an Account to see details.
Director
Implementation and Training
The implementation of the product went very poorly, most likely due to misunderstandings. I think...
Login or Create an Account to see details.
Director
Functionality and Upgrades
For what the system is, it is very good. There is still room for improvement, but it is among the...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system is click heavy in a lot of areas, and that makes things tedious, not difficult. There are...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I am very impressed with how granular and customizable the system is. The system allows us to be as...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
I would most like to see an increase in price to value, technology, and quality service and support.
Login or Create an Account to see details.
Director
Service and Support
Sometimes we have a miscommunication or something is lost in translation between the sales...
Login or Create an Account to see details.
Director
Future Outlook
We are not leveraging most of the functionality of the system. There were some features we were...
Login or Create an Account to see details.
Manager
Technology
NextGen Healthcare's solution could be easier to use if it were less boxy, required fewer clicks,...
Login or Create an Account to see details.
Manager
Service and Support
NextGen Healthcare’s support has gotten worse over the last year. For a while, it got really good....
Login or Create an Account to see details.
Manager
Lessons Learned
With NextGen Healthcare, we really don’t have a point of contact other than our sales...
Login or Create an Account to see details.
Manager
Service and Support
We were not doing telemedicine prior to the COVID-19 crisis, so we jumped on it pretty quickly....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
NextGen Healthcare's EMR does an okay job of supporting patient-centered care. It has a lot of...
Login or Create an Account to see details.
Manager
Implementation and Training
NextGen Healthcare doesn't do any training unless we ask for it, but I would say it is good...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
NextGen Healthcare's cost is very high for what we get. They charge us for every little thing. I...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
We have had some challenges with how some information comes in from our HIE to NextGen Healthcare’s...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The system is certainly not perfect, but it excels at flexibility, adaptability, and...
Login or Create an Account to see details.
Manager
Relationship
The vendor is great about keeping their promises. I really love them. I have never reached the point...
Login or Create an Account to see details.
Manager
Relationship
NextGen Healthcare has been sending frequent communications. They made sure that the new COVID-19...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We love the EHR side of the product. The PM side needs some improvement, but overall, we are very...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
On the PM side, it is easy to set up new patient accounts. We have gotten used to scheduling. It is...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I have the templates set up the way we want them. It took a little work to get there, but we love...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system’s workflow is pretty good, but we have some issues with how the chief complaint templates...
Login or Create an Account to see details.
Manager
Service and Support
I am very pleased with working with NextGen Healthcare. The only things we struggled with were...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
I have a number of critiques for NextGen Healthcare’s platform. There is room for improvement with...
Login or Create an Account to see details.
CEO/President
Service and Support
NextGen Healthcare’s support people respond very quickly, and they are a phone call away. They are...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
NextGen Healthcare’s dosing program is constantly complained about because it doesn’t do dosing...
Login or Create an Account to see details.
Advanced Filters
Featured Report
Preferences
Related Blogs
Who Is in Control of EHR Satisfaction?
The Small Practice Ambulatory EMR/PM Market Today
Do We Really Need to Build New EHRs?
EHR Usage Studies Should Be Based on Optimized EHRs
Teach Physicians to Use the EMR for Patient Engagement