Nordic IT Advisory Services Comments

 
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Director

People and Knowledge

We have people from Nordic who train us about issues or on new applications that we roll out. Those...

Sep 2020
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VP/Other Executive

ROI and Cost

The revenue cycle optimization was a fixed fee. The vendor absolutely kept within their budget.

Jun 2020
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VP/Other Executive

People and Knowledge

The vendor is very strategic. They have done well, and their service is going to have huge impacts...

Jun 2020
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CMIO

People and Knowledge

The vendor delivered on everything; they had a great strategy. The vendor has a lot of experience in...

Jun 2020
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CMIO

Tools and Methodology

The vendor did very well in what they taught. They made lots of efforts to reach out to people. If...

Jun 2020
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CMIO

People and Knowledge

Our point of contact was very good. That person stayed in contact with everyone, answered all of our...

Jun 2020
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VP/Other Executive

Project Results

The vendor did a good job executing, but I wouldn’t give them a perfect rating on that because...

Jun 2020
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VP/Other Executive

Relationship

The vendor executives have been really engaged, and I think that is because we have a high-dollar engagement....

Jun 2020
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VP/Other Executive

Other Observations

I don’t think a lot of people know that Nordic acquired the revenue cycle transformation practice of...

Jun 2020
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CMIO

Project Results

We had some outcomes from internal surveys at the point of service. We saved a significant amount of...

Jun 2020
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CMIO

Tools and Methodology

The decision to go with Nordic was unanimous. What won us over was their hands-on approach, their...

Jun 2020
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Director

Other Observations

We do things so differently in our regions, and crafting a solution that all of the regions would...

May 2020
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Director

Project Results

I know in my heart of hearts that the program they worked on was developed for me. It wasn’t copied...

May 2020
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Director

People and Knowledge

Nordic understands their clients. They understand the skill sets needed. They hire really smart...

May 2020
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Director

ROI and Cost

Nordic definitely does not charge me for every little thing. I call them and ask them questions, and...

May 2020
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CIO

ROI and Cost

Nordic is very expensive. We spend a lot of money, but we had a need. And Nordic could provide the expertise....

Apr 2020
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CIO

Other Observations

Nordic did well, but we are a tough organization for outsiders. Herding cats wears Nordic down. I...

Apr 2020
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CIO

Relationship

Nordic absolutely exceeds our expectations. They are actually a very good vendor. Our account...

Apr 2020
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Director

Tools and Methodology

There is some functionality with our EMR that we can’t take advantage of for certain reasons, so...

Mar 2020
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Director

People and Knowledge

Nordic is very collaborative and extremely engaging. Most of the Nordic people come from fairly...

Mar 2020
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Director

Tools and Methodology

With the foundation assessment, Nordic came to the table as part of the proposal to help create a...

Mar 2020
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Director

Tools and Methodology

Nordic does really well at understanding the cultural aspects of their clients and the technical and...

Mar 2020
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VP/Other Executive

Tools and Methodology

Nordic did a few things. They worked with our internal project team within our physician enterprise...

Feb 2020
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VP/Other Executive

Project Results

What we saw in terms of the numbers and the benefits that came with the engagement was extremely...

Feb 2020
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VP/Other Executive

People and Knowledge

The only reason I didn't give the vendor a perfect score for staff quality is that our platform is...

Feb 2020
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CMO

Tools and Methodology

Nordic conducted extensive surveys with some of our strategically chosen systems, and those surveys...

Dec 2019
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CMO

Project Results

Nordic has been very helpful. I give them very high marks. Working with Nordic has been a truly...

Dec 2019
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Manager

Relationship

Our account representative from Nordic is very involved in all of the projects we have going on. The...

Dec 2019
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Manager

Relationship

Nordic is very attuned to our organization. I would say that their leadership team and their staff...

Dec 2019
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VP/Other Executive

People and Knowledge

I have always counted on Nordic to make sure that we have quality people and to listen to what...

Dec 2019
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Director

Sales and Contracting

The contracting was pretty straightforward. Nordic did a good job of checking in with me, checking...

Dec 2019
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Director

People and Knowledge

Our experience with Nordic was pretty positive. They gave us a knowledgeable person who was...

Dec 2019
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Director

Tools and Methodology

Nordic did a very good job with their handoff process. They took on the primary build...

Dec 2019
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Director

Sales and Contracting

I would say that Nordic avoided charging us for every little thing. They charged us for only the...

Nov 2019
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Director

Sales and Contracting

Nordic's people are great, but they can be like car salesmen sometimes, and that is tiresome. I tell...

Nov 2019
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Director

Win/Loss - Why they were selected (by current clients)

We listened to presentations from different vendors, and Nordic's was the best. The work from Nordic...

Nov 2019
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Director

People and Knowledge

From a staffing perspective, we had a couple of really good senior Nordic folks who were involved in...

Nov 2019
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Director

Lessons Learned

During the sales and scoping process, the senior-level folks that we talked to understood what we...

Nov 2019
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Director

Sales and Contracting

The work we had Nordic doing was a little out of their wheelhouse. I would have liked more...

Nov 2019
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Director

People and Knowledge

I was pretty confident in Nordic during the early stages of the project. But when the rubber hit the...

Nov 2019
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Director

Project Results

Coming out of our engagement with Nordic, we are not super thrilled with the output. Their...

Nov 2019
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Director

Relationship

Nordic did a good job. We were pretty frank with them. We had a couple of meetings in which we were...

Nov 2019
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VP/Other Executive

Relationship

Our organization has worked with Nordic quite a bit in terms of bringing in consultants and analysts...

Nov 2019
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VP/Other Executive

Relationship

When we had a change in consultants, Nordic did whatever they could to make things right. They gave...

Nov 2019
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VP/Other Executive

People and Knowledge

The quality of the Nordic consultant exceeded my expectations. That individual had a willingness to...

Nov 2019
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Director

Tools and Methodology

Nordic has found a good balance between trying to sell their products and not nagging us too much....

Nov 2019
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Manager

Tools and Methodology

Even though Nordic has been responsive to our feedback and help, we have had more challenges than we...

Nov 2019
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Manager

Tools and Methodology

We are still working through some challenges with Nordic. Because Nordic's team members come and go,...

Nov 2019
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Manager

Tools and Methodology

Some of Nordic's staff members are newer. Nordic's model includes combining new analysts with...

Nov 2019
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Manager

Tools and Methodology

We have been engaged with Nordic for a while, and we have had some of the same problems at times....

Nov 2019
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Manager

Relationship

Even though we have hit bumps in the road, Nordic has been a very good partner. Based on our...

Nov 2019
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Director

People and Knowledge

We haven't had any problems with Nordic's staff, and we haven't had problems with their approach or...

Oct 2019
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Director

People and Knowledge

Nordic's team members prepare, listen carefully, and execute their work. When they deliver their...

Oct 2019
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Director

Tools and Methodology

Nordic worked with our team on charge integrity, and they also worked with our transplant teams to...

Oct 2019
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Director

People and Knowledge

Nordic specifically turned over documentation on maintaining work-queue logic to our HIT team. They...

Oct 2019
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VP/Other Executive

ROI and Cost

Nordic assisted in implementing some care and case management modules. The modules were fairly new...

Oct 2019
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VP/Other Executive

Project Results

Nordic’s knowledge of Epic in terms of the good and the bad and their ability to navigate technical...

Oct 2019
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Director

Relationship

Nordic works as a partner with us. Together, the two of us developed our contract around different...

May 2019
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Director

People and Knowledge

We continue to employ some of the Nordic staff members on our financial side because they are doing...

May 2019
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CIO

Tools and Methodology

Overall, Nordic delivered what we asked them to deliver. Our previous engagement was very...

May 2019
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CIO

Tools and Methodology

The people from Nordic were approachable and organized. They were in our hospitals and clinics. They...

May 2019
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CIO

Other Observations

We engaged Nordic in a way that was different from what they normally do, and that was hard for...

May 2019
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CIO

Project Results

We asked Nordic to expedite their engagement in a shorter time frame than they normally do, and...

Apr 2019
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CIO

Tools and Methodology

Nordic's on-the-ground resource had limited experience consulting with other health systems....

Apr 2019
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Director

People and Knowledge

Nordic provided a PM system and coordinated with our IT teams to identify what they needed to work...

Mar 2019
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Director

Project Results

I have never really had a gotcha moment with Nordic. We have established relationships with at least...

Mar 2019
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CMIO

Project Results

Nordic did a very good job. They were willing to work with us to save on expenses wherever possible...

Mar 2019
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CMIO

Project Results

Nordic certainly upheld our contract with them. In some cases, they did even more than the work they...

Mar 2019
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CMIO

Relationship

Our engagement with Nordic was very collaborative. They were very easy to work with. We did have...

Mar 2019
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CMIO

People and Knowledge

Nordic was able to provide different people to us as needed. When we needed consultants with more...

Mar 2019
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CIO

People and Knowledge

One person from Nordic was on-site regularly during the engagement and was very easy to work with,...

Mar 2019
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CIO

Project Results

We worked together with Nordic on status reporting, but when we fell behind, it was very noticeable....

Mar 2019
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CIO

Project Results

I was extremely pleased with our engagement with Nordic. We had already done a lot of the work, but...

Mar 2019
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VP/Other Executive

People and Knowledge

The resource Nordic provided was really Epic savvy. The person came with the knowledge we needed, so...

Feb 2019
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VP/Other Executive

Project Results

We contracted with Nordic, and they came on-site. They met with many of our department leaders and...

Feb 2019
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We felt like we were missing revenue, so we brought in Nordic. We had done as much as we could on...

Feb 2019
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CIO

People and Knowledge

I can’t give Nordic strikes on very many things. Bruce Cerullo is a great collaborator. He...

Feb 2019
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CIO

Other Observations

Nothing comes to mind for Nordic to improve other than lowering the rates. Nordic is trying to move...

Feb 2019
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CIO

Win/Loss - Why they were selected (by current clients)

We selected Nordic because of their product, their tool set, their calculator, and their...

Feb 2019
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Director

People and Knowledge

Nordic’s level of partnership definitely stands out compared to many other firms'. Their level of...

Feb 2019
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Director

Project Results

We have worked with Nordic in the past, and we have had a lot of success with them. They had been...

Feb 2019
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Director

Tools and Methodology

It would be nice if we had more of a cookie-cutter project, but we are unique. That is an issue. I...

Feb 2019
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Director

People and Knowledge

For the most part, Nordic has been very engaged at the leadership level. The project manager and...

Feb 2019