Nordic IT Advisory Services
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Subject Expert
Trent Davis
Research Director
Commentary Summary
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User Commentary
Win/Loss - Why they were selected (by current clients)
We engaged Nordic because we could not do the work in-house and because of Nordic’s proven ability...
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Project Results
Our project involved some complicated things that we and Nordic understandably struggled with....
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ROI and Cost
Nordic really tries hard. We have a long-standing relationship with them, and I think that has to do...
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Tools and Methodology
The playbook that Nordic put in place had incredibly detailed requirements for both functional...
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Relationship
Nordic has done really well in the area of strategic ability. They put really smart people on our...
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People and Knowledge
Nordic is one of the most knowledgeable consulting firms when it comes to how Epic's software works...
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Other Observations
There were some gaps in the insights that Nordic brought us, so things could have been more...
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Project Results
Nordic provided recommendations and guidelines, and then the outcomes were dependent on us. Nordic...
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Relationship
Nordic worked on several things for us including helping us measure how our physicians are doing...
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Relationship
Nordic stayed within budget; we had a strong partnership. I have already recommended Nordic’s...
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Tools and Methodology
We hired Nordic because they are very good operationally. Nordic can code in Epic's system directly,...
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Tools and Methodology
Nordic’s strength and what they did best was project management. We had very regular meetings where...
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People and Knowledge
The firm's staff has been pretty thorough with what we have asked them to do. Their work has been...
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People and Knowledge
Everything hasn't been peaches and cream the whole time with the firm. We have had some small...
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ROI and Cost
Nordic was willing to meet our budget, step forward, and take some risks. Things have been great. We...
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Project Results
We are part of a small health system, and we run very leanly. Being able to leverage the firm's...
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Project Results
The firm has not exceeded my expectations, but they certainly have met them solidly. They have...
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People and Knowledge
We have had issues with only one Nordic resource. There were no issues with their knowledge because...
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Relationship
Nordic’s leadership has been involved. They are always ready to help our managers move anything. I...
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Tools and Methodology
What stood out most about the firm was that they listened to what we wanted to do and developed a...
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People and Knowledge
We have had some transitions with people who have left Nordic, but the switches in the actual...
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Project Results
We have been doing charge capture optimization, and that has been great because we have been finding...
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Tools and Methodology
The firm needs a little more guidance from the client when they are approaching the work. When I...
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Project Results
It helps the rest of the project when we see the results take hold or when we see that real...
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Project Results
Nordic helped with setting things up and providing help in areas where we had difficulties. We were...
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People and Knowledge
Once the firm's staff members understand the organization better, then the partnership piece gets...
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People and Knowledge
Nordic did a really great job overall, and they are definitely a firm I would rehire and recommend...
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Tools and Methodology
We set expectations when we started the project that perhaps weren’t defined well enough. For the...
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Relationship
Nordic’s weaknesses were in their relationship management and their execution of the project with my...
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Win/Loss - Why they were selected (by current clients)
The other firms that we looked at would have installed their own software and analytics platform to...
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People and Knowledge
The firm is very knowledgeable about the program's operational and technological sides. They have a...
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People and Knowledge
The firm listens well. They are exceptional at developing a trusting, collaborative relationship....
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Win/Loss - Why they were selected (by current clients)
When Nordic first brought on another organization, I didn’t take the bait on that organization....
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People and Knowledge
Our Nordic consultant is an all-around rock star. We love them. The firm has been fabulous. They...
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Win/Loss - Why they were selected (by current clients)
We chose Nordic because they hit what we needed right on the head from the get-go. The person we...
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Tools and Methodology
One thing Nordic could work on is their ability to paint a bigger picture for everyone. There is a...
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Project Results
Nordic has been very engaging. They are finding a lot of things and keeping us on task. Nordic is...
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Tools and Methodology
Nordic has done a good job of familiarizing themselves with the geographic footprint of our area...
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Relationship
Nordic really helped us. The areas they identified for us to focus on were spot on, and Nordic...
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ROI and Cost
Nordic was very fair with their charge mechanism. They were open to suggestions in terms of how to...
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People and Knowledge
All firms struggle with aligning resources. We could have moved faster in some situations if the...
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Relationship
Nordic's executives were very responsive. I have no complaints about their involvement. Nordic was a...
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ROI and Cost
Nordic monitored the project hours very closely. When there were extra hours left over, they would...
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Tools and Methodology
Nordic was very successful in the implementation, but they could have been more forward thinking on...
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Tools and Methodology
In terms of Nordic's strategic abilities, there were a few changes that were proposed, and the...
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Win/Loss - Why they were selected (by current clients)
Our organization vets a few different partnerships when we are looking for consulting or technical...
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Relationship
My expectations for Nordic were exceeded in their technical understanding of our enterprise vendor....
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Win/Loss - Why they were selected (by current clients)
The real decision to go with Nordic came from how they performed their initial assessments, how...
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Tools and Methodology
There were a few moments where the firm dropped the ball a little, so I had a conversation with the...
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Tools and Methodology
The firm’s communication and documentation were very good. The firm has a closeout meeting for every...
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Sales and Contracting
One thing I really appreciate about Nordic is that there were some areas where we stretched the...
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Project Results
We are a while down the road from where we started, and we have noticed some things with the build...
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Tools and Methodology
I would describe our projects with the firm as informative. I really enjoyed the firm's structure...
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People and Knowledge
The firm had knowledgeable people. Some people had more years under their belt, and that experience...
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Win/Loss - Why they were selected (by current clients)
I have used Nordic's services in many capacities. We contacted Nordic for our project because I...
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Project Results
We have been extremely satisfied with the result of what Nordic has been able to build. They set up...
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People and Knowledge
We want knowledge and stability, and we have tight deadlines. Nordic always had recommendations for...
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ROI and Cost
The project was on time and on budget. I got what I expected out of the agreement.
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Relationship
The firm had a primary consultant with a lot of experience with the project we used their services...
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Relationship
Nordic did a really good job with the project for IT planning and assessment. They were flexible and...
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ROI and Cost
Nordic didn't ever nickel-and-dime. They quoted what they were going to charge us, and that was the...
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People and Knowledge
Nordic has fantastic reporting that reconciles proof-of-concept results. The firm’s reporting and...
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ROI and Cost
We have absolutely received our money's worth. We have been able to consider engagements in other...
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Relationship
Nordic is my number-one firm. I recommend Nordic before any other firm. From a partnership...
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Relationship
Nordic does a great job creating goals and a road map to achieve those goals. When things don’t go...
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Win/Loss - Why they were selected (by current clients)
We chose Nordic because they have done work with other organizations similar to ours. We selected...
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Tools and Methodology
Nordic has helped with a number of different things since our go-live. We didn’t really have a...
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People and Knowledge
The firm brought in a really good technical expert on the Epic side. The technical expertise is...
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ROI and Cost
We have had some hiccups, and we have changed direction completely on a few things, but that is more...
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People and Knowledge
Nordic tries to be fair with their charging. When we had an issue with a consultant, Nordic was very...
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Project Results
We saw improvement in our provider utilization of specific tools. Using specific data to drive a...
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Relationship
Keeping commitments is really important for us, and having folks who are reliable and who can...
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Project Results
We received amazing work from Nordic, so we extended our contract to have their team support some of...
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Project Results
Nordic understood what content needed to be covered, but they severely underestimated the time it...
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People and Knowledge
Nordic has set us up with quite a few super talented people. Although our need fluxes, we have been...
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People and Knowledge
Nordic’s consultants were good at internal huddling, and we also had the luxury of having a very...
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People and Knowledge
The firm totally gets us, and they are a very good resource for us. They did a good job of keeping...
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People and Knowledge
We mainly work with one person from the firm. I respect the fact that when we ask that person...
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People and Knowledge
I don’t know how much executive involvement from the firm we had initially. There was always someone...
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Relationship
The firm's output from the audit was pretty good. They gave an overview and always gave feedback to...
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Relationship
We are happy with the work the firm is doing. The firm was very organized. We were happy with the...
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Relationship
The firm provided assistance at every turn. Some firms nickel-and-dime for every question we ask,...
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Relationship
We met with the firm regularly to talk about our goals and what we wanted to accomplish. Honestly,...
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People and Knowledge
Nordic is data driven, professional, timely, and well respected by our board. Nordic knew exactly...
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ROI and Cost
I would probably select Nordic again if they were to restructure some of their fees a bit. Nordic...
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Sales and Contracting
Some of Nordic's people changed, and one new person became very focused on sales on many occasions...
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ROI and Cost
Nordic was very judicious in what they charged us. We didn't use all of our allotted hours, but I...
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People and Knowledge
One thing that stands out about Nordic is that they are super knowledgeable about not only our...
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People and Knowledge
The main thing we would suggest to the firm is primarily out of their control because of COVID-19....
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People and Knowledge
Nordic's folks had a good understanding of our complex and unique program. We had helpful...
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ROI and Cost
The costs were very straightforward. There was no guesswork or nickel-and-diming. Nordic met our...
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People and Knowledge
Nordic provided a very knowledgeable consultant for our project. That person did an excellent job...
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Tools and Methodology
The firm does everything in slides when they present summaries. They spend a lot of time with graphs...
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Project Results
The firm has always met our expectations and in some cases has exceeded them. They have met every...
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Relationship
I rate the firm's executive involvement highly. We will be meeting with one of the big shots. They...
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Tools and Methodology
Nordic's executives were involved in some discussions. There wasn’t a lot of executive...
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People and Knowledge
Nordic has a lot of knowledge about Epic and ways to maximize the efficiency within Epic's system....
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People and Knowledge
I would have liked to see better and more fleshed-out knowledge-transfer documentation from Nordic....
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Win/Loss - Why they were selected (by current clients)
We already had an established relationship with Nordic, so that factored into our decision to use...
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Sales and Contracting
There were some issues with some of Nordic’s charges. Those issues could have been handled a bit...
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Project Results
It is still a little early to dive into the results and outcomes from our Nordic project, but I can...
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Other Observations
Our expectations for Nordic were pretty high based on past experiences, so I don’t know whether the...
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ROI and Cost
With the firm, we definitely saw an improvement in revenue. The firm assured us that we were...
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Project Results
Nordic offers a flat-rate option. The firm didn't exceed our expectations, but the firm met our...
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Relationship
I am likely to recommend the firm to others. We would hire the firm for another engagement, so they...
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Win/Loss - Why they were selected (by current clients)
We engaged Nordic to provide us with opportunities to improve our revenue cycle. We were trying to...
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People and Knowledge
I have dealt with consultants that have done similar things to what Nordic does, but I have never...
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People and Knowledge
The firm is very driven and focused. We are trying to rebuild our infrastructure because we have a...
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Project Results
The firm really partnered with our organization, and they kept us on time for the most part and held...
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Tools and Methodology
We knew that our organization had some issues, but we didn’t quite know how to attack them. The firm...
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Relationship
The firm checks in quite a bit with their clients to ensure that expectations are being met. If the...
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Other Observations
If one of the firm's project leaders isn’t available, sometimes the group can go astray. The firm's...
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People and Knowledge
Nordic is the number one consulting firm I use. Nordic has good communication and attention to...
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ROI and Cost
Nordic is very fair with prices. I have consulted with them about things, and Nordic has offered...
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People and Knowledge
Sometimes Nordic’s people haven't had a lot of real-life experience. Nordic's group is young. Most...
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Tools and Methodology
Nordic’s training approach is slightly different than it used to be. The training has a bit more of...
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Project Results
Nordic did pretty well with communication. The planning phase for the work was good, and the firm...
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People and Knowledge
The people assigned to our account are good. We have an engagement director from the firm who is the...
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People and Knowledge
The firm doesn’t exceed our expectations, but they meet our expectations. We have a statement of...
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Sales and Contracting
We had a good core group from the firm that moderated discussions and drilled down with the...
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People and Knowledge
One of the firm's strengths is that most of their representatives are former Epic employees, so they...
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Project Results
We are doing well. The deliverables are there, and we are happy with the firm. We were pretty...
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Relationship
It is not clear whether I will need to engage Nordic over the long term. This project was a change...
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People and Knowledge
Nordic's number-one strength was their flexibility to meet evolving needs. I interacted with two key...
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Win/Loss - Why they were selected (by current clients)
The funny thing for us is that this relationship was recommended by folks within our organization...
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People and Knowledge
Nordic very much brought and demonstrated the expertise that I was looking for. I was looking for a...
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Project Results
Nordic absolutely produced the deliverables described in the statement of work 100% to my...
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People and Knowledge
The one thing I am critical of is that I would have enjoyed slightly better project management from...
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People and Knowledge
Nordic was amazingly flexible with billing. We had a very defined scope of what to come in and...
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Tools and Methodology
Nordic was flexible and pivoted with us as the needs of the project changed based on findings. That...
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Tools and Methodology
Nordic’s services were a bit weak. We didn’t necessarily need analytics advisory services from...
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Project Results
Nordic really executed what we asked them to, and they did it in a quick time frame. We had an easy...
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Future Outlook
I would definitely hire Nordic again. However, they are very expensive, and we will ultimately staff...
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People and Knowledge
Nordic had a very good structure of the subject matter expertise, and that is one of the reasons I...
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Tools and Methodology
Nordic is here to guide our organization, but there are a lot of different voices. It would be nice...
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Win/Loss - Why they were selected (by current clients)
We chose Nordic because we had a relationship with them already. They were our first choice.
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People and Knowledge
Nordic is willing to listen to our needs and provide solutions and resources to meet those needs.
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Relationship
Accessibility was a big deal. Whether something was outside a regular meeting cadence or outside...
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ROI and Cost
We invested in Nordic, and we got a significant return on that investment. They were a very...
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People and Knowledge
I rarely give the highest rating to a third-party vendor, but Nordic really hit it out of the park....
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Project Results
Nordic helped us with a financial analysis. They gave us subject matter experts, and they built us a...
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