Nordic IT Advisory Services
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Trent Davis
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KLAS Research Director - Trent Davis
 
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User Commentary

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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We engaged Nordic because we could not do the work in-house and because of Nordic’s proven ability...

Nov 2022
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VP/Other Executive

Project Results

Our project involved some complicated things that we and Nordic understandably struggled with....

Nov 2022
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VP/Other Executive

ROI and Cost

Nordic really tries hard. We have a long-standing relationship with them, and I think that has to do...

Nov 2022
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VP/Other Executive

Tools and Methodology

The playbook that Nordic put in place had incredibly detailed requirements for both functional...

Nov 2022
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VP/Other Executive

Relationship

Nordic has done really well in the area of strategic ability. They put really smart people on our...

Nov 2022
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VP/Other Executive

People and Knowledge

Nordic is one of the most knowledgeable consulting firms when it comes to how Epic's software works...

Nov 2022
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VP/Other Executive

Other Observations

There were some gaps in the insights that Nordic brought us, so things could have been more...

Nov 2022
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VP/Other Executive

Project Results

Nordic provided recommendations and guidelines, and then the outcomes were dependent on us. Nordic...

Nov 2022
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VP/Other Executive

Relationship

Nordic worked on several things for us including helping us measure how our physicians are doing...

Nov 2022
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VP/Other Executive

Relationship

Nordic stayed within budget; we had a strong partnership. I have already recommended Nordic’s...

Nov 2022
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VP/Other Executive

Tools and Methodology

We hired Nordic because they are very good operationally. Nordic can code in Epic's system directly,...

Nov 2022
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VP/Other Executive

Tools and Methodology

Nordic’s strength and what they did best was project management. We had very regular meetings where...

Nov 2022
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CIO

People and Knowledge

The firm's staff has been pretty thorough with what we have asked them to do. Their work has been...

Oct 2022
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CIO

People and Knowledge

Everything hasn't been peaches and cream the whole time with the firm. We have had some small...

Oct 2022
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CIO

ROI and Cost

Nordic was willing to meet our budget, step forward, and take some risks. Things have been great. We...

Oct 2022
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CIO

Project Results

We are part of a small health system, and we run very leanly. Being able to leverage the firm's...

Oct 2022
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CIO

Project Results

The firm has not exceeded my expectations, but they certainly have met them solidly. They have...

Oct 2022
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CIO

People and Knowledge

We have had issues with only one Nordic resource. There were no issues with their knowledge because...

Oct 2022
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CIO

Relationship

Nordic’s leadership has been involved. They are always ready to help our managers move anything. I...

Oct 2022
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CIO

Tools and Methodology

What stood out most about the firm was that they listened to what we wanted to do and developed a...

Oct 2022
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CIO

People and Knowledge

We have had some transitions with people who have left Nordic, but the switches in the actual...

Oct 2022
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CFO

Project Results

We have been doing charge capture optimization, and that has been great because we have been finding...

Oct 2022
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CFO

Tools and Methodology

The firm needs a little more guidance from the client when they are approaching the work. When I...

Oct 2022
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CFO

Project Results

It helps the rest of the project when we see the results take hold or when we see that real...

Oct 2022
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CFO

Project Results

Nordic helped with setting things up and providing help in areas where we had difficulties. We were...

Sep 2022
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CFO

People and Knowledge

Once the firm's staff members understand the organization better, then the partnership piece gets...

Sep 2022
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VP/Other Executive

People and Knowledge

Nordic did a really great job overall, and they are definitely a firm I would rehire and recommend...

Aug 2022
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VP/Other Executive

Tools and Methodology

We set expectations when we started the project that perhaps weren’t defined well enough. For the...

Aug 2022
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VP/Other Executive

Relationship

Nordic’s weaknesses were in their relationship management and their execution of the project with my...

Aug 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The other firms that we looked at would have installed their own software and analytics platform to...

Aug 2022
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Director

People and Knowledge

The firm is very knowledgeable about the program's operational and technological sides. They have a...

Aug 2022
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CNIO

People and Knowledge

The firm listens well. They are exceptional at developing a trusting, collaborative relationship....

May 2022
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CNIO

Win/Loss - Why they were selected (by current clients)

When Nordic first brought on another organization, I didn’t take the bait on that organization....

May 2022
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Director

People and Knowledge

Our Nordic consultant is an all-around rock star. We love them. The firm has been fabulous. They...

May 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose Nordic because they hit what we needed right on the head from the get-go. The person we...

May 2022
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VP/Other Executive

Tools and Methodology

One thing Nordic could work on is their ability to paint a bigger picture for everyone. There is a...

Apr 2022
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VP/Other Executive

Project Results

Nordic has been very engaging. They are finding a lot of things and keeping us on task. Nordic is...

Apr 2022
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VP/Other Executive

Tools and Methodology

Nordic has done a good job of familiarizing themselves with the geographic footprint of our area...

Apr 2022
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VP/Other Executive

Relationship

Nordic really helped us. The areas they identified for us to focus on were spot on, and Nordic...

Apr 2022
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VP/Other Executive

ROI and Cost

Nordic was very fair with their charge mechanism. They were open to suggestions in terms of how to...

Apr 2022
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Director

People and Knowledge

All firms struggle with aligning resources. We could have moved faster in some situations if the...

Apr 2022
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Director

Relationship

Nordic's executives were very responsive. I have no complaints about their involvement. Nordic was a...

Apr 2022
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Director

ROI and Cost

Nordic monitored the project hours very closely. When there were extra hours left over, they would...

Apr 2022
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VP/Other Executive

Tools and Methodology

Nordic was very successful in the implementation, but they could have been more forward thinking on...

Apr 2022
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VP/Other Executive

Tools and Methodology

In terms of Nordic's strategic abilities, there were a few changes that were proposed, and the...

Apr 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Our organization vets a few different partnerships when we are looking for consulting or technical...

Apr 2022
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VP/Other Executive

Relationship

My expectations for Nordic were exceeded in their technical understanding of our enterprise vendor....

Apr 2022
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Director

Win/Loss - Why they were selected (by current clients)

The real decision to go with Nordic came from how they performed their initial assessments, how...

Apr 2022
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Director

Tools and Methodology

There were a few moments where the firm dropped the ball a little, so I had a conversation with the...

Apr 2022
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Director

Tools and Methodology

The firm’s communication and documentation were very good. The firm has a closeout meeting for every...

Apr 2022
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Director

Sales and Contracting

One thing I really appreciate about Nordic is that there were some areas where we stretched the...

Apr 2022
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Director

Project Results

We are a while down the road from where we started, and we have noticed some things with the build...

Apr 2022
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Director

Tools and Methodology

I would describe our projects with the firm as informative. I really enjoyed the firm's structure...

Apr 2022
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Director

People and Knowledge

The firm had knowledgeable people. Some people had more years under their belt, and that experience...

Apr 2022
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Director

Win/Loss - Why they were selected (by current clients)

I have used Nordic's services in many capacities. We contacted Nordic for our project because I...

Apr 2022
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Director

Project Results

We have been extremely satisfied with the result of what Nordic has been able to build. They set up...

Apr 2022
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Director

People and Knowledge

We want knowledge and stability, and we have tight deadlines. Nordic always had recommendations for...

Apr 2022
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CIO

ROI and Cost

The project was on time and on budget. I got what I expected out of the agreement.

Apr 2022
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CIO

Relationship

The firm had a primary consultant with a lot of experience with the project we used their services...

Apr 2022
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VP/Other Executive

Relationship

Nordic did a really good job with the project for IT planning and assessment. They were flexible and...

Apr 2022
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VP/Other Executive

ROI and Cost

Nordic didn't ever nickel-and-dime. They quoted what they were going to charge us, and that was the...

Apr 2022
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VP/Other Executive

People and Knowledge

Nordic has fantastic reporting that reconciles proof-of-concept results. The firm’s reporting and...

Apr 2022
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VP/Other Executive

ROI and Cost

We have absolutely received our money's worth. We have been able to consider engagements in other...

Apr 2022
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VP/Other Executive

Relationship

Nordic is my number-one firm. I recommend Nordic before any other firm. From a partnership...

Apr 2022
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VP/Other Executive

Relationship

Nordic does a great job creating goals and a road map to achieve those goals. When things don’t go...

Apr 2022
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CFO

Win/Loss - Why they were selected (by current clients)

We chose Nordic because they have done work with other organizations similar to ours. We selected...

Mar 2022
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CFO

Tools and Methodology

Nordic has helped with a number of different things since our go-live. We didn’t really have a...

Mar 2022
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CFO

People and Knowledge

The firm brought in a really good technical expert on the Epic side. The technical expertise is...

Mar 2022
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CFO

ROI and Cost

We have had some hiccups, and we have changed direction completely on a few things, but that is more...

Mar 2022
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Manager

People and Knowledge

Nordic tries to be fair with their charging. When we had an issue with a consultant, Nordic was very...

Mar 2022
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Manager

Project Results

We saw improvement in our provider utilization of specific tools. Using specific data to drive a...

Mar 2022
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Manager

Relationship

Keeping commitments is really important for us, and having folks who are reliable and who can...

Mar 2022
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VP/Other Executive

Project Results

We received amazing work from Nordic, so we extended our contract to have their team support some of...

Mar 2022
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VP/Other Executive

Project Results

Nordic understood what content needed to be covered, but they severely underestimated the time it...

Mar 2022
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Manager

People and Knowledge

Nordic has set us up with quite a few super talented people. Although our need fluxes, we have been...

Mar 2022
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Manager

People and Knowledge

Nordic’s consultants were good at internal huddling, and we also had the luxury of having a very...

Mar 2022
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Manager

People and Knowledge

The firm totally gets us, and they are a very good resource for us. They did a good job of keeping...

Mar 2022
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Manager

People and Knowledge

We mainly work with one person from the firm. I respect the fact that when we ask that person...

Mar 2022
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Manager

People and Knowledge

I don’t know how much executive involvement from the firm we had initially. There was always someone...

Mar 2022
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Manager

Relationship

The firm's output from the audit was pretty good. They gave an overview and always gave feedback to...

Mar 2022
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Manager

Relationship

We are happy with the work the firm is doing. The firm was very organized. We were happy with the...

Mar 2022
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Manager

Relationship

The firm provided assistance at every turn. Some firms nickel-and-dime for every question we ask,...

Mar 2022
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Manager

Relationship

We met with the firm regularly to talk about our goals and what we wanted to accomplish. Honestly,...

Mar 2022
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CEO/President

People and Knowledge

Nordic is data driven, professional, timely, and well respected by our board. Nordic knew exactly...

Mar 2022
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CEO/President

ROI and Cost

I would probably select Nordic again if they were to restructure some of their fees a bit. Nordic...

Mar 2022
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CEO/President

Sales and Contracting

Some of Nordic's people changed, and one new person became very focused on sales on many occasions...

Mar 2022
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Director

ROI and Cost

Nordic was very judicious in what they charged us. We didn't use all of our allotted hours, but I...

Mar 2022
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Director

People and Knowledge

One thing that stands out about Nordic is that they are super knowledgeable about not only our...

Mar 2022
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Director

People and Knowledge

The main thing we would suggest to the firm is primarily out of their control because of COVID-19....

Mar 2022
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Manager

People and Knowledge

Nordic's folks had a good understanding of our complex and unique program. We had helpful...

Mar 2022
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Manager

ROI and Cost

The costs were very straightforward. There was no guesswork or nickel-and-diming. Nordic met our...

Mar 2022
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Manager

People and Knowledge

Nordic provided a very knowledgeable consultant for our project. That person did an excellent job...

Mar 2022
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VP/Other Executive

Tools and Methodology

The firm does everything in slides when they present summaries. They spend a lot of time with graphs...

Mar 2022
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VP/Other Executive

Project Results

The firm has always met our expectations and in some cases has exceeded them. They have met every...

Mar 2022
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VP/Other Executive

Relationship

I rate the firm's executive involvement highly. We will be meeting with one of the big shots. They...

Mar 2022
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Director

Tools and Methodology

Nordic's executives were involved in some discussions. There wasn’t a lot of executive...

Mar 2022
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Director

People and Knowledge

Nordic has a lot of knowledge about Epic and ways to maximize the efficiency within Epic's system....

Mar 2022
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Director

People and Knowledge

I would have liked to see better and more fleshed-out knowledge-transfer documentation from Nordic....

Mar 2022
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Director

Win/Loss - Why they were selected (by current clients)

We already had an established relationship with Nordic, so that factored into our decision to use...

Mar 2022
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Director

Sales and Contracting

There were some issues with some of Nordic’s charges. Those issues could have been handled a bit...

Mar 2022
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Director

Project Results

It is still a little early to dive into the results and outcomes from our Nordic project, but I can...

Mar 2022
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Director

Other Observations

Our expectations for Nordic were pretty high based on past experiences, so I don’t know whether the...

Mar 2022
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CFO

ROI and Cost

With the firm, we definitely saw an improvement in revenue. The firm assured us that we were...

Mar 2022
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CFO

Project Results

Nordic offers a flat-rate option. The firm didn't exceed our expectations, but the firm met our...

Mar 2022
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CFO

Relationship

I am likely to recommend the firm to others. We would hire the firm for another engagement, so they...

Mar 2022
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Director

Win/Loss - Why they were selected (by current clients)

We engaged Nordic to provide us with opportunities to improve our revenue cycle. We were trying to...

Mar 2022
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Director

People and Knowledge

I have dealt with consultants that have done similar things to what Nordic does, but I have never...

Mar 2022
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Director

People and Knowledge

The firm is very driven and focused. We are trying to rebuild our infrastructure because we have a...

Mar 2022
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Director

Project Results

The firm really partnered with our organization, and they kept us on time for the most part and held...

Mar 2022
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CFO

Tools and Methodology

We knew that our organization had some issues, but we didn’t quite know how to attack them. The firm...

Mar 2022
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CFO

Relationship

The firm checks in quite a bit with their clients to ensure that expectations are being met. If the...

Mar 2022
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CFO

Other Observations

If one of the firm's project leaders isn’t available, sometimes the group can go astray. The firm's...

Mar 2022
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Director

People and Knowledge

Nordic is the number one consulting firm I use. Nordic has good communication and attention to...

Mar 2022
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Director

ROI and Cost

Nordic is very fair with prices. I have consulted with them about things, and Nordic has offered...

Mar 2022
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Director

People and Knowledge

Sometimes Nordic’s people haven't had a lot of real-life experience. Nordic's group is young. Most...

Mar 2022
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Director

Tools and Methodology

Nordic’s training approach is slightly different than it used to be. The training has a bit more of...

Mar 2022
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CIO

Project Results

Nordic did pretty well with communication. The planning phase for the work was good, and the firm...

Feb 2022
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CIO

People and Knowledge

The people assigned to our account are good. We have an engagement director from the firm who is the...

Feb 2022
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CIO

People and Knowledge

The firm doesn’t exceed our expectations, but they meet our expectations. We have a statement of...

Feb 2022
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CIO

Sales and Contracting

We had a good core group from the firm that moderated discussions and drilled down with the...

Feb 2022
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CIO

People and Knowledge

One of the firm's strengths is that most of their representatives are former Epic employees, so they...

Feb 2022
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CIO

Project Results

We are doing well. The deliverables are there, and we are happy with the firm. We were pretty...

Feb 2022
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VP/Other Executive

Relationship

It is not clear whether I will need to engage Nordic over the long term. This project was a change...

Jan 2022
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VP/Other Executive

People and Knowledge

Nordic's number-one strength was their flexibility to meet evolving needs. I interacted with two key...

Jan 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The funny thing for us is that this relationship was recommended by folks within our organization...

Jan 2022
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VP/Other Executive

People and Knowledge

Nordic very much brought and demonstrated the expertise that I was looking for. I was looking for a...

Jan 2022
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VP/Other Executive

Project Results

Nordic absolutely produced the deliverables described in the statement of work 100% to my...

Jan 2022
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VP/Other Executive

People and Knowledge

The one thing I am critical of is that I would have enjoyed slightly better project management from...

Jan 2022
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VP/Other Executive

People and Knowledge

Nordic was amazingly flexible with billing. We had a very defined scope of what to come in and...

Jan 2022
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VP/Other Executive

Tools and Methodology

Nordic was flexible and pivoted with us as the needs of the project changed based on findings. That...

Jan 2022
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VP/Other Executive

Tools and Methodology

Nordic’s services were a bit weak. We didn’t necessarily need analytics advisory services from...

Jan 2022
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VP/Other Executive

Project Results

Nordic really executed what we asked them to, and they did it in a quick time frame. We had an easy...

Jan 2022
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VP/Other Executive

Future Outlook

I would definitely hire Nordic again. However, they are very expensive, and we will ultimately staff...

Jan 2022
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VP/Other Executive

People and Knowledge

Nordic had a very good structure of the subject matter expertise, and that is one of the reasons I...

Jan 2022
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Director

Tools and Methodology

Nordic is here to guide our organization, but there are a lot of different voices. It would be nice...

Dec 2021
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Director

Win/Loss - Why they were selected (by current clients)

We chose Nordic because we had a relationship with them already. They were our first choice.

Dec 2021
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Director

People and Knowledge

Nordic is willing to listen to our needs and provide solutions and resources to meet those needs.

Dec 2021
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CEO/President

Relationship

Accessibility was a big deal. Whether something was outside a regular meeting cadence or outside...

Dec 2021
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CEO/President

ROI and Cost

We invested in Nordic, and we got a significant return on that investment. They were a very...

Dec 2021
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CEO/President

People and Knowledge

I rarely give the highest rating to a third-party vendor, but Nordic really hit it out of the park....

Dec 2021
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CEO/President

Project Results

Nordic helped us with a financial analysis. They gave us subject matter experts, and they built us a...

Dec 2021
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