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Nordic IT Advisory Services Comments
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KLAS Research Director - Ryan Oliver
Subject Expert

Ryan Oliver

Research Director

ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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VP/Other Executive

Tools and Methodology

Nordic met with our existing team to see what had worked for them and to learn best practices. The......

Dec 2020
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VP/Other Executive

Tools and Methodology

Nordic did our assessment and project planning, but we never really saw how well those worked...

Dec 2020
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VP/Other Executive

Tools and Methodology

Nordic set up a very good process. They were good at telling which people inherently understand the......

Dec 2020
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VP/Other Executive

Relationship

Nordic has been a great partner. All of their projects are designed with their impact in mind. A lot......

Dec 2020
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VP/Other Executive

Sales and Contracting

Nordic recognized the hardships that we were having at the beginning of our engagement with them....

Dec 2020
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VP/Other Executive

Project Results

There were some limitations to working remotely and trying to manage people's calendars throughout......

Dec 2020
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VP/Other Executive

Project Results

Nordic's consultants helped us create tools. They weren't driving research, but they owned their...

Dec 2020
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Director

Sales and Contracting

We negotiated a rate with Nordic before COVID-19 hit. We had some financial issues because of the...

Dec 2020
(0)
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Director

People and Knowledge

Nordic is blowing our socks off. Typically, when we bring in people, there isn't a consistent level......

Dec 2020
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Director

People and Knowledge

The vendor's attention to our needs is very good. I have a regular call with a couple of leaders at......

Dec 2020
(0)
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Director

People and Knowledge

We brought Nordic in for a package of products. Their team has been nothing short of phenomenal....

Dec 2020
(0)
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VP/Other Executive

Relationship

Nordic is the consulting firm that we typically engage with for IT services. Nordic had a great...

Dec 2020
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VP/Other Executive

Relationship

Nordic consistently exceeds our expectations. Nordic works to understand the perspective of each...

Dec 2020
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VP/Other Executive

People and Knowledge

If anybody were to ask me to recommend revenue cycle consulting services, Nordic would be the first......

Dec 2020
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VP/Other Executive

Tools and Methodology

One thing that makes Nordic stand out in the industry is their documentation. Their training...

Dec 2020
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VP/Other Executive

ROI and Cost

We do a little bit of price comparison and vendor management, and Nordic's pricing tends to be a...

Dec 2020
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Director

Tools and Methodology

One of our leaders described Nordic as a blue-collar consulting firm, and our leader wasn't saying......

Dec 2020
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Director

People and Knowledge

One leader believed it wouldn’t be possible to do the engagement remotely, but we were having so...

Dec 2020
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Director

Project Results

We have exceeded the outcomes that we expected. We knew we had a lot of irritants that we really...

Dec 2020
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CIO

Relationship

Nordic is a very strong vendor. A lot of their analysts used to work at Epic, and that is an...

Dec 2020
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CIO

Relationship

Nordic scoped and planned everything out, and then they pivoted to the execution. Our operations...

Dec 2020
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CIO

Relationship

Nordic did a great job of helping us communicate to our operational leadership that optimizing the......

Dec 2020
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CIO

Tools and Methodology

Nordic delivered their findings to our IT leadership, but they sometimes pulled back on our...

Dec 2020
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CIO

Project Results

Our relationship with consultants is only as good as the leadership that the consultant's...

Dec 2020
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CIO

ROI and Cost

Nordic doesn't have as much depth in other areas as they do in the EHR space. They did some item...

Dec 2020
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CIO

Tools and Methodology

Nordic was challenged by the way we had things set up. A lot of the people the vendor had on the...

Dec 2020
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Manager

Other Observations

There are some areas where we could have done things a little differently with our new system. It...

Dec 2020
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Manager

ROI and Cost

We recovered more money than we had anticipated. In the coming years, we should far exceed the...

Dec 2020
(0)
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Manager

Other Observations

The vendor's price point was high, but the results have been worth the cost. There were some areas......

Dec 2020
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Manager

Relationship

Nordic fell short in terms of training at one point in the project, but they felt horrible and truly......

Dec 2020
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Manager

Relationship

The vendor's work ethic and level of commitment are commendable. They were easy to schedule and...

Dec 2020
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Manager

Tools and Methodology

The vendor helped us understand the nuts and bolts of our new system and contract. Then, they helped......

Dec 2020
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Manager

Relationship

In my relationship with Nordic, I appreciated the vendor's consistency. I was able to repeatedly...

Dec 2020
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Manager

Relationship

The vendor's people worked remotely for the most part, but they were on-site as often as we needed......

Dec 2020
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Manager

Relationship

Nordic helped us with our training once everything was up and running. They were great. I absolutely......

Dec 2020
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Director

Relationship

Nordic checks in regularly. They want to be a partner with us. They don't just want to sell us all......

Dec 2020
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Director

Relationship

There hasn't been much support during the COVID-19 crisis. The vendors we use have done well. With......

Dec 2020
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Director

People and Knowledge

I would recommend Nordic to others. Nordic did a great job when we engaged with them to implement...

Dec 2020
(0)
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CIO

Other Observations

The people from Nordic needed to be more engaged. They weren’t bad, and most of the engagement did......

Dec 2020
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CIO

Tools and Methodology

The vendor’s suggested strategy was good and was the right strategy for us. They understood the...

Dec 2020
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Manager

Project Results

Overall, the work Nordic did was on target. The framework that they helped us develop was very good.......

Dec 2020
(0)
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Manager

Tools and Methodology

Sometimes, I feel like Nordic puts too much overhead on projects with their executive team. We have......

Dec 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Nordic because we have used them before, and they had a good reputation with our people. We......

Nov 2020
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Manager

People and Knowledge

Nordic has pulled people in who weren’t originally on our project because we needed some experts. We......

Nov 2020
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Director

ROI and Cost

We have highly received our money’s worth. We actually renegotiated with Nordic during the COVID-19......

Oct 2020
(0)
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Director

Tools and Methodology

Nordic has exceeded my expectations with the little amount of involvement I have had to have...

Oct 2020
(0)
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Director

Tools and Methodology

The strength of our partnership is related to Nordic’s willingness when we are trying to negotiate a......

Oct 2020
(0)
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Director

People and Knowledge

I can’t think of anything that would have made our experience better. Our resource did a great job......

Oct 2020
(0)
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Director

Relationship

Some other vendors tend to want to have check-ins with us to see how things are going. Nordic...

Oct 2020
(0)
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Director

Relationship

Nordic has exceeded my expectations. We tend to be very slow in how we get our contracts done, and......

Oct 2020
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Director

People and Knowledge

We have people from Nordic who train us about issues or on new applications that we roll out. Those......

Sep 2020
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VP/Other Executive

ROI and Cost

The revenue cycle optimization was a fixed fee. The vendor absolutely kept within their budget.

Jun 2020
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VP/Other Executive

People and Knowledge

The vendor is very strategic. They have done well, and their service is going to have huge impacts......

Jun 2020
(0)
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CMIO

People and Knowledge

The vendor delivered on everything; they had a great strategy. The vendor has a lot of experience in......

Jun 2020
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CMIO

Tools and Methodology

The vendor did very well in what they taught. They made lots of efforts to reach out to people. If......

Jun 2020
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CMIO

People and Knowledge

Our point of contact was very good. That person stayed in contact with everyone, answered all of our......

Jun 2020
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VP/Other Executive

Project Results

The vendor did a good job executing, but I wouldn’t give them a perfect rating on that because...

Jun 2020
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VP/Other Executive

Relationship

The vendor executives have been really engaged, and I think that is because we have a high-dollar engagement.......

Jun 2020
(0)
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VP/Other Executive

Other Observations

I don’t think a lot of people know that Nordic acquired the revenue cycle transformation practice of......

Jun 2020
(0)
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CMIO

Project Results

We had some outcomes from internal surveys at the point of service. We saved a significant amount of......

Jun 2020
(0)
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CMIO

Tools and Methodology

The decision to go with Nordic was unanimous. What won us over was their hands-on approach, their...

Jun 2020
(0)
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Director

Other Observations

We do things so differently in our regions, and crafting a solution that all of the regions would...

May 2020
(0)
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Director

Project Results

I know in my heart of hearts that the program they worked on was developed for me. It wasn’t copied......

May 2020
(0)
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Director

People and Knowledge

Nordic understands their clients. They understand the skill sets needed. They hire really smart...

May 2020
(0)
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Director

ROI and Cost

Nordic definitely does not charge me for every little thing. I call them and ask them questions, and......

May 2020
(0)
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CIO

ROI and Cost

Nordic is very expensive. We spend a lot of money, but we had a need. And Nordic could provide the expertise.......

Apr 2020
(0)
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CIO

Other Observations

Nordic did well, but we are a tough organization for outsiders. Herding cats wears Nordic down. I...

Apr 2020
(0)
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CIO

Relationship

Nordic absolutely exceeds our expectations. They are actually a very good vendor. Our account...

Apr 2020
(0)
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Director

Tools and Methodology

There is some functionality with our EMR that we can’t take advantage of for certain reasons, so...

Mar 2020
(0)
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Director

People and Knowledge

Nordic is very collaborative and extremely engaging. Most of the Nordic people come from fairly...

Mar 2020
(0)
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Director

Tools and Methodology

With the foundation assessment, Nordic came to the table as part of the proposal to help create a...

Mar 2020
(0)
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Director

Tools and Methodology

Nordic does really well at understanding the cultural aspects of their clients and the technical and......

Mar 2020
(0)
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VP/Other Executive

Tools and Methodology

Nordic did a few things. They worked with our internal project team within our physician enterprise......

Feb 2020
(0)
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VP/Other Executive

Project Results

What we saw in terms of the numbers and the benefits that came with the engagement was extremely...

Feb 2020
(0)
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VP/Other Executive

People and Knowledge

The only reason I didn't give the vendor a perfect score for staff quality is that our platform is......

Feb 2020
(0)
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