Nordic IT Advisory Services Comments

 

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 10/28/2020 5:19:54 AM and Model.EvProductId = 88167

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

People and Knowledge

We have people from Nordic who train us about issues or on new applications that we roll out. Those...

Sep 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

The revenue cycle optimization was a fixed fee. The vendor absolutely kept within their budget.

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

The vendor is very strategic. They have done well, and their service is going to have huge impacts...

Jun 2020
 Helpful

 or  to see details.

CMIO

People and Knowledge

The vendor delivered on everything; they had a great strategy. The vendor has a lot of experience in...

Jun 2020
 Helpful

 or  to see details.

CMIO

Tools and Methodology

The vendor did very well in what they taught. They made lots of efforts to reach out to people. If...

Jun 2020
 Helpful

 or  to see details.

CMIO

People and Knowledge

Our point of contact was very good. That person stayed in contact with everyone, answered all of our...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Project Results

The vendor did a good job executing, but I wouldn’t give them a perfect rating on that because...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor executives have been really engaged, and I think that is because we have a high-dollar engagement....

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations

I don’t think a lot of people know that Nordic acquired the revenue cycle transformation practice of...

Jun 2020
 Helpful

 or  to see details.

CMIO

Project Results

We had some outcomes from internal surveys at the point of service. We saved a significant amount of...

Jun 2020
 Helpful

 or  to see details.

CMIO

Tools and Methodology

The decision to go with Nordic was unanimous. What won us over was their hands-on approach, their...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations

We do things so differently in our regions, and crafting a solution that all of the regions would...

May 2020
 Helpful

 or  to see details.

Director

Project Results

I know in my heart of hearts that the program they worked on was developed for me. It wasn’t copied...

May 2020
 Helpful

 or  to see details.

Director

People and Knowledge

Nordic understands their clients. They understand the skill sets needed. They hire really smart...

May 2020
 Helpful

 or  to see details.

Director

ROI and Cost

Nordic definitely does not charge me for every little thing. I call them and ask them questions, and...

May 2020
 Helpful

 or  to see details.

CIO

ROI and Cost

Nordic is very expensive. We spend a lot of money, but we had a need. And Nordic could provide the expertise....

Apr 2020
 Helpful

 or  to see details.

CIO

Other Observations

Nordic did well, but we are a tough organization for outsiders. Herding cats wears Nordic down. I...

Apr 2020
 Helpful

 or  to see details.

CIO

Relationship

Nordic absolutely exceeds our expectations. They are actually a very good vendor. Our account...

Apr 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

There is some functionality with our EMR that we can’t take advantage of for certain reasons, so...

Mar 2020
 Helpful

 or  to see details.

Director

People and Knowledge

Nordic is very collaborative and extremely engaging. Most of the Nordic people come from fairly...

Mar 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

With the foundation assessment, Nordic came to the table as part of the proposal to help create a...

Mar 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

Nordic does really well at understanding the cultural aspects of their clients and the technical and...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

Nordic did a few things. They worked with our internal project team within our physician enterprise...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

Project Results

What we saw in terms of the numbers and the benefits that came with the engagement was extremely...

Feb 2020
 Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

The only reason I didn't give the vendor a perfect score for staff quality is that our platform is...

Feb 2020
 Helpful

 or  to see details.

CMO

Tools and Methodology

Nordic conducted extensive surveys with some of our strategically chosen systems, and those surveys...

Dec 2019
 Helpful

 or  to see details.

CMO

Project Results

Nordic has been very helpful. I give them very high marks. Working with Nordic has been a truly...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

Our account representative from Nordic is very involved in all of the projects we have going on. The...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

Nordic is very attuned to our organization. I would say that their leadership team and their staff...

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

I have always counted on Nordic to make sure that we have quality people and to listen to what...

Dec 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

The contracting was pretty straightforward. Nordic did a good job of checking in with me, checking...

Dec 2019
 Helpful

 or  to see details.

Director

People and Knowledge

Our experience with Nordic was pretty positive. They gave us a knowledgeable person who was...

Dec 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Nordic did a very good job with their handoff process. They took on the primary build...

Dec 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

I would say that Nordic avoided charging us for every little thing. They charged us for only the...

Nov 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

Nordic's people are great, but they can be like car salesmen sometimes, and that is tiresome. I tell...

Nov 2019
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We listened to presentations from different vendors, and Nordic's was the best. The work from Nordic...

Nov 2019
 Helpful

 or  to see details.

Director

People and Knowledge

From a staffing perspective, we had a couple of really good senior Nordic folks who were involved in...

Nov 2019
 Helpful

 or  to see details.

Director

Lessons Learned

During the sales and scoping process, the senior-level folks that we talked to understood what we...

Nov 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

The work we had Nordic doing was a little out of their wheelhouse. I would have liked more...

Nov 2019
 Helpful

 or  to see details.

Director

People and Knowledge

I was pretty confident in Nordic during the early stages of the project. But when the rubber hit the...

Nov 2019
 Helpful

 or  to see details.

Director

Project Results

Coming out of our engagement with Nordic, we are not super thrilled with the output. Their...

Nov 2019
 Helpful

 or  to see details.

Director

Relationship

Nordic did a good job. We were pretty frank with them. We had a couple of meetings in which we were...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Our organization has worked with Nordic quite a bit in terms of bringing in consultants and analysts...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

When we had a change in consultants, Nordic did whatever they could to make things right. They gave...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

The quality of the Nordic consultant exceeded my expectations. That individual had a willingness to...

Nov 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Nordic has found a good balance between trying to sell their products and not nagging us too much....

Nov 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

Even though Nordic has been responsive to our feedback and help, we have had more challenges than we...

Nov 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

We are still working through some challenges with Nordic. Because Nordic's team members come and go,...

Nov 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

Some of Nordic's staff members are newer. Nordic's model includes combining new analysts with...

Nov 2019
 Helpful

 or  to see details.

Manager

Tools and Methodology

We have been engaged with Nordic for a while, and we have had some of the same problems at times....

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

Even though we have hit bumps in the road, Nordic has been a very good partner. Based on our...

Nov 2019
 Helpful

 or  to see details.

Director

People and Knowledge

We haven't had any problems with Nordic's staff, and we haven't had problems with their approach or...

Oct 2019
 Helpful

 or  to see details.

Director

People and Knowledge

Nordic's team members prepare, listen carefully, and execute their work. When they deliver their...

Oct 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

Nordic worked with our team on charge integrity, and they also worked with our transplant teams to...

Oct 2019
 Helpful

 or  to see details.

Director

People and Knowledge

Nordic specifically turned over documentation on maintaining work-queue logic to our HIT team. They...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

Nordic assisted in implementing some care and case management modules. The modules were fairly new...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Project Results

Nordic’s knowledge of Epic in terms of the good and the bad and their ability to navigate technical...

Oct 2019
 Helpful

 or  to see details.

Director

Relationship

Nordic works as a partner with us. Together, the two of us developed our contract around different...

May 2019
 Helpful

 or  to see details.

Director

People and Knowledge

We continue to employ some of the Nordic staff members on our financial side because they are doing...

May 2019
 Helpful

 or  to see details.

CIO

Tools and Methodology

Overall, Nordic delivered what we asked them to deliver. Our previous engagement was very...

May 2019
 Helpful

 or  to see details.

CIO

Tools and Methodology

The people from Nordic were approachable and organized. They were in our hospitals and clinics. They...

May 2019
 Helpful

 or  to see details.

CIO

Other Observations

We engaged Nordic in a way that was different from what they normally do, and that was hard for...

May 2019
 Helpful

 or  to see details.

CIO

Project Results

We asked Nordic to expedite their engagement in a shorter time frame than they normally do, and...

Apr 2019
 Helpful

 or  to see details.

CIO

Tools and Methodology

Nordic's on-the-ground resource had limited experience consulting with other health systems....

Apr 2019
 Helpful

 or  to see details.

Director

People and Knowledge

Nordic provided a PM system and coordinated with our IT teams to identify what they needed to work...

Mar 2019
 Helpful

 or  to see details.

Director

Project Results

I have never really had a gotcha moment with Nordic. We have established relationships with at least...

Mar 2019
 Helpful

 or  to see details.

CMIO

Project Results

Nordic did a very good job. They were willing to work with us to save on expenses wherever possible...

Mar 2019
 Helpful

 or  to see details.

CMIO

Project Results

Nordic certainly upheld our contract with them. In some cases, they did even more than the work they...

Mar 2019
 Helpful

 or  to see details.

CMIO

Relationship

Our engagement with Nordic was very collaborative. They were very easy to work with. We did have...

Mar 2019
 Helpful

 or  to see details.

CMIO

People and Knowledge

Nordic was able to provide different people to us as needed. When we needed consultants with more...

Mar 2019
 Helpful

 or  to see details.

CIO

People and Knowledge

One person from Nordic was on-site regularly during the engagement and was very easy to work with,...

Mar 2019
 Helpful

 or  to see details.

CIO

Project Results

We worked together with Nordic on status reporting, but when we fell behind, it was very noticeable....

Mar 2019
 Helpful

 or  to see details.

CIO

Project Results

I was extremely pleased with our engagement with Nordic. We had already done a lot of the work, but...

Mar 2019
 Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

The resource Nordic provided was really Epic savvy. The person came with the knowledge we needed, so...

Feb 2019
 Helpful

 or  to see details.

VP/Other Executive

Project Results

We contracted with Nordic, and they came on-site. They met with many of our department leaders and...

Feb 2019
 Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We felt like we were missing revenue, so we brought in Nordic. We had done as much as we could on...

Feb 2019
 Helpful

 or  to see details.

CIO

People and Knowledge

I can’t give Nordic strikes on very many things. Bruce Cerullo is a great collaborator. He...

Feb 2019
 Helpful

 or  to see details.

CIO

Other Observations

Nothing comes to mind for Nordic to improve other than lowering the rates. Nordic is trying to move...

Feb 2019
 Helpful

 or  to see details.

CIO

Win/Loss - Why they were selected (by current clients)

We selected Nordic because of their product, their tool set, their calculator, and their...

Feb 2019
 Helpful

 or  to see details.

Director

People and Knowledge

Nordic’s level of partnership definitely stands out compared to many other firms'. Their level of...

Feb 2019
 Helpful

 or  to see details.

Director

Project Results

We have worked with Nordic in the past, and we have had a lot of success with them. They had been...

Feb 2019
 Helpful

 or  to see details.

Director

Tools and Methodology

It would be nice if we had more of a cookie-cutter project, but we are unique. That is an issue. I...

Feb 2019
 Helpful

 or  to see details.

Director

People and Knowledge

For the most part, Nordic has been very engaged at the leadership level. The project manager and...

Feb 2019