Nordic Managed IT Services Commentary
Filtered view: All
Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Nordic’s communication structure has gone over well with us. The staff from Nordic is outstanding,...
Login or Create an Account to see details.
Relationship
A strong partner is communicative and proactive, especially when it comes to updating contracts....
Login or Create an Account to see details.
Relationship
Nordic has helped greatly because our inpatient team members don't have to be on call for Epic break...
Login or Create an Account to see details.
Relationship
The nighttime support is average. I have called many times over multiple months, and nighttime is...
Login or Create an Account to see details.
Relationship
We have had day-shift folks who weren't great. One transitioned away from our area. Overall, I am...
Login or Create an Account to see details.
Relationship
The daytime people, for the most part, have been good. I'm satisfied. There are opportunities to...
Login or Create an Account to see details.
Relationship, Services
Nordic does what they need to do. Nordic is capable of a lot of things, but we don't leverage them...
Login or Create an Account to see details.
Relationship
Generally, Nordic is professional because they are established. Nordic happens to be started by...
Login or Create an Account to see details.
Value
Nordic doesn’t charge us for the number of ticket closures, and that is great. They have a set fee,...
Login or Create an Account to see details.
Relationship
There is minimal executive involvement because we just work with our primary account manager. There...
Login or Create an Account to see details.
Loyalty, Relationship
I was a naysayer years ago when I heard that we were going to give up FTEs and go to Nordic, but we...
Login or Create an Account to see details.
Relationship
The help desk staff is excellent. They are definitely meeting our SLAs if not going above and...
Login or Create an Account to see details.
Operations
The nature of the agreement with Nordic is that people don't stay with us for the entire length of...
Login or Create an Account to see details.
Value
I feel comfortable with the managed services contract from a cost perspective. Nordic has average...
Login or Create an Account to see details.
Relationship, Services
Nordic’s strength is their willingness to closely integrate and partner, so the people are their...
Login or Create an Account to see details.
Value
Nordic is quite a bit more expensive than other firms. Pricing is an area of opportunity for Nordic....
Login or Create an Account to see details.
Relationship, Value
A lot of the challenges that we have with the firm are largely attributed to the complexity of our...
Login or Create an Account to see details.
Relationship
Nordic is pretty fast to respond when we have an issue. Their analysts' knowledge is pretty...
Login or Create an Account to see details.
Services
With Nordic, we get reports, but there is not enough data to tie in to show the firm's ROI. When my...
Login or Create an Account to see details.
Relationship, Relationship
When I think of a strong partnership, I think about a lot more communication. I think about more...
Login or Create an Account to see details.
Relationship, Relationship, Value
We have regular meetings with our primary person at Nordic, and they have managers over the...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services, Value
There are constraints around what people can and can't do with Nordic. For my patient access team,...
Login or Create an Account to see details.
Value, Value
Nordic has not charged us more for things, but when we have had conversations about expanding scope,...
Login or Create an Account to see details.
Relationship, Relationship, Value
Nordic does a really good job. They have good people who are really smart. They have supplied us...
Login or Create an Account to see details.
Relationship, Relationship, Operations
There isn't always good communication on Nordic’s side when there is a change. Sometimes people...
Login or Create an Account to see details.
Value
Nordic charges for everything. We do a quarter-hour call, and from the bill, it looks like we are...
Login or Create an Account to see details.
Relationship
Nordic meets my expectations, but I wouldn’t say they exceed them. But maybe that is because I have...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Nordic is more focused on their managed services and doesn’t do a ton of strategy considerations...
Login or Create an Account to see details.
Relationship, Relationship
I love Nordic, but I need to be asked more often by them how they can exceed our expectations....
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
One of the firm's strengths is the depth of familiarity with not only the technical aspects of the...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
Sometimes I don't necessarily want to know that I can do anything and everything. I sometimes just...
Login or Create an Account to see details.
Relationship
We are very happy with Nordic’s services. They have analysts who are familiar with most of the...
Login or Create an Account to see details.
Relationship, Services
Nordic could share more about new things that are coming out that may help us.
Login or Create an Account to see details.
Relationship, Relationship
We like Nordic. We have worked with them a lot. We like the people who manage the consultants on the...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
We have always had good luck with Nordic consultants when it comes to our EMR build. We have...
Login or Create an Account to see details.
Relationship, Relationship
Nordic’s executives are very involved and quick to respond. We have been able to meet with a couple...
Login or Create an Account to see details.
Relationship, Value
We would tell friends or peers considering a consulting firm that the contracting world is vast, and...
Login or Create an Account to see details.
Relationship, Relationship
Nordic is a great company, and we have really enjoyed working with them. Nordic had a standard...
Login or Create an Account to see details.
Relationship, Relationship, Value
We would like to see Nordic have more experienced folks. We understand that is tough to do with the...
Login or Create an Account to see details.
Relationship, Relationship
Over the past few years, Nordic has been doing a better job of really getting in a position where...
Login or Create an Account to see details.
Loyalty, Relationship
Optimization is an area where Nordic proudly talks about being the best in class but isn't really...
Login or Create an Account to see details.
Relationship
We have been a little disappointed with the level of competency of the resources that Nordic has had...
Login or Create an Account to see details.
Relationship, Value
When we are working with a firm, we are entrusting them with special work. We want that firm to...
Login or Create an Account to see details.
Relationship, Relationship
In terms of rounding, Nordic has met all of our SLAs except one, but we were much busier than usual...
Login or Create an Account to see details.
Relationship, Value
Nordic is very transparent. We had a bit of a snafu during the contracting period. I misunderstood...
Login or Create an Account to see details.
Operations
I give Nordic low marks because we have had to figure things out that we expected the firm to have...
Login or Create an Account to see details.
​
Featured Report
Preferences