Nordic Partial IT Outsourcing
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Ryan Oliver
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User Commentary

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VP/Other Executive

Relationship

Nordic has escalated things nicely and pulled in the right people when we have had issues. I have...

Mar 2022
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VP/Other Executive

People and Knowledge

I am happy with Nordic's IT outsourcing work. The firm has quality staff, and they execute...

Mar 2022
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VP/Other Executive

Project Results

Every time we do an SLA review, there are always one or two things that miss the SLAs, but that is...

Mar 2022
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VP/Other Executive

Project Results

The Nordic team has been exceptional. Our speed to resolution has definitely improved.

Mar 2022
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VP/Other Executive

People and Knowledge

It took a lot longer than expected to onboard the team. Nordic has had some retention issues in...

Mar 2022
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VP/Other Executive

Tools and Methodology

I would not use Nordic for testing again. They weren't at all proactive on the testing front. Once...

Mar 2022
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VP/Other Executive

Tools and Methodology

Nordic was more reactive than proactive. For instance, they would document handoffs, but they...

Mar 2022
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Manager

Tools and Methodology

There were delays in getting things up and running. Nordic had an unrealistic timeline for what they...

Mar 2022
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Manager

Project Results

Nordic's services are excellent. They have been really wonderful; we have lots of really good...

Mar 2022
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Manager

People and Knowledge

Nordic has really good customer service. They are very available, willing to help, and very proactive....

Mar 2022
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Manager

People and Knowledge

New staff members at the help desk are not yet knowledgeable in some of our software and processes....

Mar 2022
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Manager

Project Results

Nordic needs to increase our confidence in them and hit milestones, goals, and deadlines. Nordic...

Mar 2022
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Manager

People and Knowledge

Nordic augments my staff with a pool of knowledgeable individuals who help me work on things, and I...

Mar 2022
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Manager

People and Knowledge

The firm avoids charging for every little thing. During COVID-19, Nordic made accommodations so that...

Mar 2022
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Manager

Other Observations

I only had one struggle that we had to keep escalating until it finally got to the right person at Nordic....

Mar 2022
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Manager

People and Knowledge

Nordic’s people have been very helpful with quality assurance. For testing, they are fabulous. I...

Feb 2022
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Manager

Relationship

When Nordic first started, they grossly underestimated the level of work, and they recognize that....

Feb 2022
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Manager

People and Knowledge

We just got a couple of new consultants, and I already want them gone. I have been giving them hints...

Feb 2022
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Manager

Lessons Learned

If an organization were looking to move to managed services, I would tell them not to do so because...

Feb 2022
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Manager

People and Knowledge

If I were going to be a contractor, I would apply to Nordic. I have always been impressed by the...

Feb 2022
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Manager

Other Observations

Nordic provides an overall contract cost. They don’t split it out by teams, and that is frustrating...

Feb 2022
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Manager

Future Outlook

I could foresee keeping Nordic's services indefinitely, but I would reduce the staffing level...

Feb 2022
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Manager

People and Knowledge

Nordic’s business model is having a limited number of truly senior Epic folks and then bringing in a...

Feb 2022
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Manager

Project Results

I really don't care for the fact that Nordic has their analysts working for multiple clients. I...

Feb 2022
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Manager

People and Knowledge

When I have a good lead, it helps improve situations where somebody messes up because they are doing...

Feb 2022
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Manager

People and Knowledge

One thing that I would really like to see Nordic do is cross-train everybody in everything. Nordic...

Feb 2022
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CMIO

People and Knowledge

Working with Nordic has been pleasant. Even when certain analysts have to rotate off a particular...

Feb 2022
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CMIO

People and Knowledge

We have been amazed at the high level of engagement, knowledge, communication, and consistency among...

Feb 2022
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CMIO

Tools and Methodology

It would be nice for Nordic to occasionally send an analyst physically here to meet us and work with...

Feb 2022
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CIO

Project Results

Things have been really good with Nordic. As part of their service, they actually survey customers,...

Feb 2022
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CIO

Tools and Methodology

Nordic has been good about adopting our system. They record information in their system and then...

Feb 2022
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CIO

Relationship

I would tell the Nordic executives not to lose their culture. They are trying to break into new...

Feb 2022
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CIO

Lessons Learned

I would tell my colleagues to take advantage of how great Nordic is. I would encourage transparency...

Feb 2022
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Director

People and Knowledge

Our Nordic consultants know what they are doing. They have a broad base of experience, and they...

Dec 2021
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Director

Project Results

Nordic does what they say they will do. They have tackled everything I have ever thrown at them....

Dec 2021
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Director

Relationship

I always recommend Nordic above everybody else.

Dec 2021
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Director

People and Knowledge

Nordic is very responsive. They are always happy to help, and they are very efficient at what they...

Dec 2021
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Director

Tools and Methodology

Nordic has a desire and a drive to use technology in a way that will be very beneficial in the end.

Dec 2021
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Director

Project Results

The project areas we are using Nordic for are pain points for our organization, so we have very...

Dec 2021
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Director

Project Results

Nordic is investing in resources to manage and understand the partnership. They assign staff and...

Dec 2021
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Director

Tools and Methodology

Nordic has been investing in and trying to build up process improvement and quality programs to...

Dec 2021
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Director

Other Observations

The hot topic we have had lately is just how are we tying the analytics and visualization in to our...

Dec 2021
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Director

Project Results

One of the big reasons to outsource is Nordic's familiarity with our stakeholders and the service...

Dec 2021
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VP/Other Executive

ROI and Cost

Nordic was reasonable and flexible with pricing. Since we had a good relationship with Nordic and...

Dec 2021
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VP/Other Executive

Relationship

Nordic has made some changes when we have given them feedback. I really like working with them...

Dec 2021
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VP/Other Executive

People and Knowledge

Nordic seems genuine and honest. I don’t see a hidden agenda where they are trying to just get...

Dec 2021
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VP/Other Executive

Tools and Methodology

Nordic initially had some growing pains. They are making adjustments, but no company is going to...

Dec 2021
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VP/Other Executive

Project Results

Some of our performance metrics have improved since we have engaged Nordic. That is why I hear...

Dec 2021
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We chose Nordic over another firm because we had a better relationship with them. We feel that we...

Dec 2021
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Director

Tools and Methodology

Nordic is very willing to listen to our needs. Most of the time, Nordic has provided us with a...

Dec 2021
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Director

People and Knowledge

It is difficult to know the productivity of Nordic’s people in a remote environment where we can’t...

Dec 2021
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Director

Relationship

Nordic has a small footprint in our organization. They are conducting integrated testing for our...

Dec 2021
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Director

Relationship

Nordic works hard for us. They have to be successful for us to be successful, and we have been...

Dec 2021
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VP/Other Executive

Tools and Methodology

The experience for the end users has been pretty good. The firm reduced the turnaround time of our...

Dec 2021
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VP/Other Executive

Relationship

I would highlight the involvement that Nordic has with us. We meet on a regular basis and discuss...

Dec 2021
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Director

Relationship

Nordic has been great at being flexible with changes and delivering affiliates for the managed...

Dec 2021
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Director

Relationship

Nordic has been great. I really like their customer relations folks. There is limited turnover....

Dec 2021
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Director

Tools and Methodology

We get monthly status reports from Nordic. They look at our metrics to meet and surpass SLAs. Nordic...

Dec 2021
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Director

Relationship

Overall, Nordic has been wonderful. They are very flexible with different requirements that we may...

Dec 2021
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Director

Relationship

People have rolled off and new people have rolled on to our Nordic account, and the transitions have...

Dec 2021
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Director

People and Knowledge

Sometimes we find mistakes in the first couple of weeks with new Nordic people. But we are doing a...

Dec 2021
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Director

Tools and Methodology

Nordic utilizes everything we have in our ticketing system. They use all the health system tools....

Dec 2021
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Director

Tools and Methodology

In terms of technology, I believe Nordic did some development on imports and exports to speed up the...

Dec 2021
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Director

ROI and Cost

I have appreciated Nordic’s pricing methodology. They tell us what the price will be. When volumes...

Dec 2021
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Manager

Relationship

When we started with Nordic, I didn’t feel like I would have good control, but the engagement has...

Nov 2021
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Manager

Relationship

Most of Nordic’s staff has some experience in IT, so they have some level of expertise. The staff is...

Nov 2021
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Manager

People and Knowledge

We have been short staffed for quite some time. Having Nordic help with day-to-day issues has been a...

Nov 2021
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Manager

Relationship

We have a good relationship with Nordic’s leadership. We can reach out to them at any time if we...

Nov 2021
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CMIO

Win/Loss - Why they were selected (by current clients)

Nordic had a preexisting contract that they were willing to expand. That was a big reason why we...

Oct 2021
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CMIO

Relationship

Nordic is truly a partner. They are engaged and push us to do better.

Oct 2021
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CMIO

Tools and Methodology

The KPIs were not built in from the beginning of the project, and we were rushing to do things. If...

Oct 2021
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Director

Tools and Methodology

At the beginning of the contract, we had some dead time, and Nordic wasn't as proactive as they...

Oct 2021
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Director

People and Knowledge

Our engine is not the world's most common engine. For some of Nordic’s analysts, the system is...

Oct 2021
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