Nordic Partial IT Outsourcing Comments

 

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CIO

People and Knowledge

Out of all of the resources we have seen from Nordic, we have only had one who was off. All of the...

Jan 2021
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Manager

Relationship

Nordic does exactly what I need them to do. I have no complaints about their abilities. At first, I...

Jan 2021
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Manager

Tools and Methodology

Whenever my team members struggle with a roadblock, I tell them to ask other team members for help...

Jan 2021
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Director

Project Results

Nordic's managed services are all remote. That pretty much didn’t change during the COVID-19 crisis....

Dec 2020
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Director

Project Results

We are not considering Nordic for any future services outside of our core system. We are using them...

Dec 2020
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Director

Tools and Methodology

Nordic uses our ticketing system. They took tickets out of our system and put them into the system...

Dec 2020
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CIO

People and Knowledge

Nordic's managed services is able to quickly and accurately get through an impressive number of...

Dec 2020
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Director

Relationship

Nordic has been a true partner to us in every sense of the word. I can't recommend them highly...

Nov 2020
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Director

Tools and Methodology

On a scale of one to nine, I would give the vendor a ten for their ability to execute projects. The...

Nov 2020
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Director

Sales and Contracting

I wish the vendor would do more to go above and beyond when it comes to exceeding expectations about...

Nov 2020
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Director

People and Knowledge

We love the vendor's managed services model. We recommend that they expand that approach into as...

Nov 2020
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Analyst/Coordinator

Tools and Methodology

Nordic had to do a little critical thinking to figure out how to make our project work because it...

Oct 2020
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Analyst/Coordinator

Relationship

We have a good relationship with Nordic. Nordic is very good at communicating with us and is very...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

Nordic sends us quarterly reports, and they use our ticketing system and messaging system. That...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

We needed to put information into our system and create specific records. That took a lot of work....

Oct 2020
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Analyst/Coordinator

Tools and Methodology

The quality of Nordic's staff wasn't very good in the beginning. Now the quality is great. But I...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

I would say that strategy is not really part of Nordic's role. They are great at execution. There is...

Oct 2020
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Analyst/Coordinator

Tools and Methodology

I would say that Nordic isn't exceeding our expectations; they are doing what is expected. I guess...

Oct 2020
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VP/Other Executive

Relationship

Nordic was super supportive during the COVID-19 crisis. In fact, they offered services for certain...

Sep 2020
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VP/Other Executive

Tools and Methodology

I think there is an end date to the contract with Nordic, but we are actively looking to continue...

Sep 2020
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VP/Other Executive

Relationship

I have a good relationship with some of the Nordic leaders on our account. But if I ever have a...

Sep 2020
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VP/Other Executive

Tools and Methodology

I would give receiving our money’s worth the highest score. We have been able to provide some...

Sep 2020
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Director

Relationship

We have been very happy with our engagement with Nordic. One of our other teams just signed a...

Sep 2020
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Director

Relationship

Nordic avoids charging for every little thing. They have been a great partner. They actually helped...

Sep 2020
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Director

Relationship

We have been through a lot of things, and Nordic has always been there for us. They have always had...

Sep 2020
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Director

Relationship

The Nordic executives are very involved. We have biweekly meetings with them. They have been really...

Sep 2020
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Director

Tools and Methodology

I think people are quite pleased with the help desk services from Nordic. We use things like Zoom...

Sep 2020
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Director

Tools and Methodology

I am extremely satisfied with Nordic. The situation was a challenge at first, but I can honestly say...

Sep 2020
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Director

Tools and Methodology

I have been impressed by the work that Nordic does. They pretty much take ownership of the...

Sep 2020
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Manager

Tools and Methodology

Because of the consultant's experience, the person recommended that things be cleaned up in a...

Sep 2020
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Manager

Tools and Methodology

The vendor primarily fixes any breaks in the system, and if they do an enhancement or optimization,...

Sep 2020
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Manager

Tools and Methodology

We have had a really good experience with the vendor across the board. My team has been very good....

Sep 2020
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Manager

Tools and Methodology

Nordic was able to keep the tickets running while we dealt with COVID-19. There was a period of time...

Sep 2020
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Manager

Tools and Methodology

The managed services team is very engaging and is continually checking in. We have regular report...

Sep 2020
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Manager

Tools and Methodology

We had had good relationships with Nordic before and had used them for a quite a few consultants and...

Sep 2020
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Manager

Tools and Methodology

We had an experience where the vendor removed one consultant. There was no notice, and we had to...

Sep 2020
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Manager

Tools and Methodology

The vendor has come up with a really good strategy for our needs. They reach out with the particular...

Sep 2020
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Manager

Relationship

There were times when our executive-level contact started the process of adding a new person sooner...

Sep 2020
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Manager

Tools and Methodology

The vendor understands our needs and knows how important all the projects we are working on are....

Sep 2020
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Manager

Tools and Methodology

The analyst I work with in managed services is very assertive. The person is always on top of things...

Sep 2020
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Manager

Tools and Methodology

We often have difficulty recruiting Epic analysts to our facility, and rather than take on direct...

Sep 2020
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VP/Other Executive

Relationship

Our first contact resolution with the vendor is high, and that is really excellent. Nordic went...

Aug 2020
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VP/Other Executive

Project Results

The vendor is doing a number of different things for us, and that allows our team to move on to more...

Aug 2020
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VP/Other Executive

Tools and Methodology

We had to put some things on hold during the COVID-19 pandemic because we had to transition a lot of...

Aug 2020
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VP/Other Executive

People and Knowledge

I rate the quality of the vendor’s staff and consultants highly, but I can’t give the top score...

Aug 2020
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VP/Other Executive

Relationship

The vendor executives are involved. We have a vendor contact that we work with each day, and we can...

Aug 2020
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VP/Other Executive

People and Knowledge

Our first representative was excellent. That person stayed in communication with the team on our...

Aug 2020
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VP/Other Executive

Tools and Methodology

The vendor supported us during the COVID-19 crisis in several ways. They took on additional tasks...

Aug 2020
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Director

Project Results

Nordic is doing pretty well. We get very good consultants from them pretty consistently. They are...

Aug 2020
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Director

Relationship

Nordic has done nothing unique regarding COVID-19. Their services are competitively priced, and when...

Aug 2020
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Director

Other Observations

We may bring in Nordic in the future. We haven’t really talked about outsourcing any of our...

Aug 2020
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Manager

Relationship

In terms of Nordic's support during the COVID-19 crisis, if there were a 10 on the scale, I would...

Jul 2020
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Manager

ROI and Cost

Nordic absolutely avoids charging for every little thing. Charges are very clearly shown up front,...

Jul 2020
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Manager

People and Knowledge

The vendor has been really great in their service delivery. The vendor’s staff members are doing...

Jul 2020
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Manager

Tools and Methodology

The vendor has always been really accommodating for us as an organization. They always try to...

Jul 2020
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Manager

People and Knowledge

I have had really good experiences working with my current consultants and managed services people....

Jul 2020
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VP/Other Executive

Project Results

If I could rate the vendor 100 out of 9 for their support during the COVID-19 crisis, I would. They...

Jul 2020
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VP/Other Executive

Other Observations

There are times when the vendor's communication can be a little blunt and things aren’t explained...

Jul 2020
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VP/Other Executive

Tools and Methodology

The vendor's documentation is great. They document every step of the way. I would like to see them...

Jul 2020
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VP/Other Executive

ROI and Cost

The vendor definitely avoids charging us for every little thing, and they are very willing to share...

Jul 2020
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VP/Other Executive

Relationship

We go through manager and regional manager channels, and the vendor will get executives involved if...

Jul 2020
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VP/Other Executive

Other Observations

The directors in my organization are very controlling, so the vendor doesn’t get to control outcomes...

Jul 2020
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VP/Other Executive

Relationship

One of the things I find fascinating and refreshing with the vendor is we can be honest. Sometimes...

Jul 2020
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VP/Other Executive

Tools and Methodology

The vendor has multiple clients, so they get permission from each client to share what they have...

Jul 2020
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VP/Other Executive

Tools and Methodology

The vendor could improve their execution. They just always miss the final step of the knowledge...

Jul 2020
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VP/Other Executive

Relationship

From a client perspective, Nordic is very good at giving us meetings and prioritizing our needs. I...

Jul 2020
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VP/Other Executive

Tools and Methodology

Something that differentiated Nordic was their nonstandard managed services arrangement. They...

Jul 2020
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VP/Other Executive

Relationship

We think of Nordic as a partner because they are willing to meet us where we are and understand our...

Jul 2020
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VP/Other Executive

Tools and Methodology

We haven't handed Nordic a body of work and told them to jump into the seat and drive. We have...

Jul 2020
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VP/Other Executive

Project Results

The only issues that we have had have been with quality. Some of the analysts' actions caused some...

Jul 2020
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VP/Other Executive

Relationship

Nordic has been a good vendor for us. They have certainly been cooperative and flexible during...

Jul 2020
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Manager

Tools and Methodology

We were very against using Nordic in the beginning. But they recently started managing our trouble...

Mar 2020
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Manager

Tools and Methodology

Nordic does a host of things for us. They have found things in the database to clean up. Nordic has...

Mar 2020
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Manager

Tools and Methodology

Nordic floats new people in for us. But new people don’t come to us with questions. They go to the...

Mar 2020
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Director

ROI and Cost

The vendor does not charge for every little thing. The contract was agreed upon the first time we...

Mar 2020
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Director

Relationship

Nordic’s executives are really involved. They come and visit our upper leadership quite often. In...

Mar 2020
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Director

Other Observations

Whether we receive our money’s worth is hard to say. Nordic's service is costly for sure and uses...

Mar 2020
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Director

Other Observations

If someone wanted to go in the direction we have and asked how and when, I would definitely...

Mar 2020
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Director

Tools and Methodology

Nordic is helping us manage our day-to-day work rather than our large projects. Nordic does a lot of...

Mar 2020
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Director

Tools and Methodology

We have a bucket of hours, and Nordic chooses how they want to divide those up among their staff...

Mar 2020
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Director

Tools and Methodology

Most of what Nordic does is normal, everyday maintenance. However, they have done some more complex...

Mar 2020
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Director

Tools and Methodology

As far as upgrades go, the vendor doesn’t actually come and help us support an upgrade, but they are...

Mar 2020
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Director

Tools and Methodology

Every site is different, and we do things a little differently than some other organizations Nordic...

Mar 2020
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VP/Other Executive

People and Knowledge

Overall, I would rate the quality of the Nordic staff high. Most of the people are great, but once...

Mar 2020
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VP/Other Executive

Tools and Methodology

An area of weakness, which is a general reflection of the market, is that there isn’t enough talent...

Mar 2020
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VP/Other Executive

Tools and Methodology

Nordic is really part of our team, so we are responsible for the outcomes that they are supporting...

Mar 2020
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