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Nordic Partial IT Outsourcing Comments
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KLAS Research Director - Ryan Oliver
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User Commentary

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VP/Other Executive

When we worked out a contract with Nordic, they gave us different options of whether to add...

Apr 2021
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VP/Other Executive

When we first had a group of individuals from Nordic, we were fairly inexperienced with managed...

Apr 2021
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VP/Other Executive

One of the people from Nordic actually developed reports and graphs to let us know how our tickets...

Apr 2021
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VP/Other Executive

The skill set for the person that Nordic selected for our account is very good. Initially, we had to...

Apr 2021
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VP/Other Executive

Nordic provides a very specific number of hours at whatever the hourly rate is, so the cost is very...

Apr 2021
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Manager

Nordic has definitely gone above and beyond over the past year, especially with everything going on...

Mar 2021
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Manager

Nordic avoids nickel-and-diming. We have had some additional things come up, and to my knowledge, we...

Mar 2021
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Manager

I haven't seen a lot of executive involvement, but that could just be above my pay grade. It is a...

Mar 2021
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Manager

The biggest issue that we have noticed with Nordic's staff is the internal turnover. Obviously,...

Mar 2021
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Manager

We have gotten decent feedback from Nordic on things where they have seen some other customers do...

Mar 2021
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Manager

The only time I really run into issues is when Nordic is onboarding new folks. New staff members...

Mar 2021
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CNIO

We had a series of engagements with Nordic, including handling an influx of help desk calls. We...

Feb 2021
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CNIO

I really have nothing bad to say about Nordic. They are very good about regrouping with us if things...

Feb 2021
||
(0)
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CNIO

I met a group of Nordic’s executives a while before the project started, and I did not get a great...

Feb 2021
||
(0)
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Director

We needed people for a specific skilled position that was in high demand. Recruiting the right FTEs...

Feb 2021
||
(0)
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Director

Nordic works within the parameters that we give them, and we are absolutely getting a good value....

Feb 2021
||
(0)
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Director

Nordic is okay in the strategic space. They are growing, but they started as a labor provider....

Feb 2021
||
(0)
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CIO

Out of all of the resources we have seen from Nordic, we have only had one who was off. All of the...

Jan 2021
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(0)
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Manager

Nordic does exactly what I need them to do. I have no complaints about their abilities. At first, I...

Jan 2021
||
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Manager

Whenever my team members struggle with a roadblock, I tell them to ask other team members for help...

Jan 2021
||
(0)
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Director

Nordic's managed services are all remote. That pretty much didn’t change during the COVID-19 crisis....

Dec 2020
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(0)
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Director

We are not considering Nordic for any future services outside of our core system. We are using them...

Dec 2020
||
(0)
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Director

Nordic uses our ticketing system. They took tickets out of our system and put them into the system...

Dec 2020
||
(0)
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CIO

Nordic's managed services is able to quickly and accurately get through an impressive number of...

Dec 2020
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(0)
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Director

Nordic has been a true partner to us in every sense of the word. I can't recommend them highly...

Nov 2020
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(0)
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Director

On a scale of one to nine, I would give the vendor a ten for their ability to execute projects. The...

Nov 2020
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(0)
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Director

I wish the vendor would do more to go above and beyond when it comes to exceeding expectations about...

Nov 2020
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(0)
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Director

We love the vendor's managed services model. We recommend that they expand that approach into as...

Nov 2020
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(0)
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Analyst/Coordinator

Nordic had to do a little critical thinking to figure out how to make our project work because it...

Oct 2020
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(0)
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Analyst/Coordinator

We have a good relationship with Nordic. Nordic is very good at communicating with us and is very...

Oct 2020
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(0)
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Analyst/Coordinator

Nordic sends us quarterly reports, and they use our ticketing system and messaging system. That...

Oct 2020
||
(0)
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Analyst/Coordinator

We needed to put information into our system and create specific records. That took a lot of work....

Oct 2020
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(0)
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Analyst/Coordinator

The quality of Nordic's staff wasn't very good in the beginning. Now the quality is great. But I...

Oct 2020
||
(0)
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Analyst/Coordinator

I would say that strategy is not really part of Nordic's role. They are great at execution. There is...

Oct 2020
||
(0)
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Analyst/Coordinator

I would say that Nordic isn't exceeding our expectations; they are doing what is expected. I guess...

Oct 2020
||
(0)
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VP/Other Executive

Nordic was super supportive during the COVID-19 crisis. In fact, they offered services for certain...

Sep 2020
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(0)
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VP/Other Executive

I think there is an end date to the contract with Nordic, but we are actively looking to continue...

Sep 2020
||
(0)
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VP/Other Executive

I have a good relationship with some of the Nordic leaders on our account. But if I ever have a...

Sep 2020
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(0)
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VP/Other Executive

I would give receiving our money’s worth the highest score. We have been able to provide some...

Sep 2020
||
(0)
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Director

We have been very happy with our engagement with Nordic. One of our other teams just signed a...

Sep 2020
||
(0)
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Director

Nordic avoids charging for every little thing. They have been a great partner. They actually helped...

Sep 2020
||
(0)
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Director

We have been through a lot of things, and Nordic has always been there for us. They have always had...

Sep 2020
||
(0)
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Director

The Nordic executives are very involved. We have biweekly meetings with them. They have been really...

Sep 2020
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(0)
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Director

I think people are quite pleased with the help desk services from Nordic. We use things like Zoom...

Sep 2020
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(0)
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Director

I am extremely satisfied with Nordic. The situation was a challenge at first, but I can honestly say...

Sep 2020
||
(0)
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Director

I have been impressed by the work that Nordic does. They pretty much take ownership of the...

Sep 2020
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(0)
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Manager

Because of the consultant's experience, the person recommended that things be cleaned up in a...

Sep 2020
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(0)
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Manager

The vendor primarily fixes any breaks in the system, and if they do an enhancement or optimization,...

Sep 2020
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(0)
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Manager

We have had a really good experience with the vendor across the board. My team has been very good....

Sep 2020
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(0)
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Manager

Nordic was able to keep the tickets running while we dealt with COVID-19. There was a period of time...

Sep 2020
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(0)
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Manager

The managed services team is very engaging and is continually checking in. We have regular report...

Sep 2020
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(0)
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Manager

We had had good relationships with Nordic before and had used them for a quite a few consultants and...

Sep 2020
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(0)
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Manager

We had an experience where the vendor removed one consultant. There was no notice, and we had to...

Sep 2020
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(0)
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Manager

The vendor has come up with a really good strategy for our needs. They reach out with the particular...

Sep 2020
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(0)
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Manager

There were times when our executive-level contact started the process of adding a new person sooner...

Sep 2020
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(0)
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Manager

The vendor understands our needs and knows how important all the projects we are working on are....

Sep 2020
||
(0)
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Manager

The analyst I work with in managed services is very assertive. The person is always on top of things...

Sep 2020
||
(0)
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Manager

We often have difficulty recruiting Epic analysts to our facility, and rather than take on direct...

Sep 2020
||
(0)
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VP/Other Executive

Our first contact resolution with the vendor is high, and that is really excellent. Nordic went...

Aug 2020
||
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VP/Other Executive

The vendor is doing a number of different things for us, and that allows our team to move on to more...

Aug 2020
||
(0)
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VP/Other Executive

We had to put some things on hold during the COVID-19 pandemic because we had to transition a lot of...

Aug 2020
||
(0)
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VP/Other Executive

I rate the quality of the vendor’s staff and consultants highly, but I can’t give the top score...

Aug 2020
||
(0)
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VP/Other Executive

The vendor executives are involved. We have a vendor contact that we work with each day, and we can...

Aug 2020
||
(0)
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VP/Other Executive

Our first representative was excellent. That person stayed in communication with the team on our...

Aug 2020
||
(0)
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VP/Other Executive

The vendor supported us during the COVID-19 crisis in several ways. They took on additional tasks...

Aug 2020
||
(0)
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Director

Nordic is doing pretty well. We get very good consultants from them pretty consistently. They are...

Aug 2020
||
(0)
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Director

Nordic has done nothing unique regarding COVID-19. Their services are competitively priced, and when...

Aug 2020
||
(0)
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Director

We may bring in Nordic in the future. We haven’t really talked about outsourcing any of our...

Aug 2020
||
(0)
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Manager

In terms of Nordic's support during the COVID-19 crisis, if there were a 10 on the scale, I would...

Jul 2020
||
(0)
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Manager

Nordic absolutely avoids charging for every little thing. Charges are very clearly shown up front,...

Jul 2020
||
(0)
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Manager

The vendor has been really great in their service delivery. The vendor’s staff members are doing...

Jul 2020
||
(0)
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Manager

The vendor has always been really accommodating for us as an organization. They always try to...

Jul 2020
||
(0)
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Manager

I have had really good experiences working with my current consultants and managed services people....

Jul 2020
||
(0)
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VP/Other Executive

If I could rate the vendor 100 out of 9 for their support during the COVID-19 crisis, I would. They...

Jul 2020
||
(0)
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VP/Other Executive

There are times when the vendor's communication can be a little blunt and things aren’t explained...

Jul 2020
||
(0)
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VP/Other Executive

The vendor's documentation is great. They document every step of the way. I would like to see them...

Jul 2020
||
(0)
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VP/Other Executive

The vendor definitely avoids charging us for every little thing, and they are very willing to share...

Jul 2020
||
(0)
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VP/Other Executive

We go through manager and regional manager channels, and the vendor will get executives involved if...

Jul 2020
||
(0)
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VP/Other Executive

The directors in my organization are very controlling, so the vendor doesn’t get to control outcomes...

Jul 2020
||
(0)
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VP/Other Executive

One of the things I find fascinating and refreshing with the vendor is we can be honest. Sometimes...

Jul 2020
||
(0)
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VP/Other Executive

The vendor has multiple clients, so they get permission from each client to share what they have...

Jul 2020
||
(0)
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VP/Other Executive

The vendor could improve their execution. They just always miss the final step of the knowledge...

Jul 2020
||
(0)
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VP/Other Executive

From a client perspective, Nordic is very good at giving us meetings and prioritizing our needs. I...

Jul 2020
||
(0)
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VP/Other Executive

Something that differentiated Nordic was their nonstandard managed services arrangement. They...

Jul 2020
||
(0)
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VP/Other Executive

We think of Nordic as a partner because they are willing to meet us where we are and understand our...

Jul 2020
||
(0)
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VP/Other Executive

We haven't handed Nordic a body of work and told them to jump into the seat and drive. We have...

Jul 2020
||
(0)
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VP/Other Executive

The only issues that we have had have been with quality. Some of the analysts' actions caused some...

Jul 2020
||
(0)
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VP/Other Executive

Nordic has been a good vendor for us. They have certainly been cooperative and flexible during...

Jul 2020
||
(0)
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