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Nordic Partial IT Outsourcing
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Ryan Oliver
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User Commentary

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Director

At the beginning of the contract, we had some dead time, and Nordic wasn't as proactive as they...

Oct 2021
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Director

Our engine is not the world's most common engine. For some of Nordic’s analysts, the system is...

Oct 2021
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Manager

The manager that oversees Nordic's work is very pleased with them. I have never gotten any...

Aug 2021
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Manager

Nordic charges us; they don't do anything for free. But if someone works a few more hours than they...

Aug 2021
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Manager

One consultant is just so knowledgeable, and we want to hire them. They are phenomenal. Some of the...

Aug 2021
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Manager

We have a really great relationship with our account manager. They reach out to us on a regular...

Aug 2021
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CIO

One of the things that the pandemic did is make everyone really nervous. Nobody was traveling, and...

Aug 2021
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CIO

Nordic's services were really an expansion of our staff. Nordic has really good resources. They do a...

Aug 2021
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CIO

Working with Nordic gives us a little bit of flexibility, so we don't need every area at full staff....

Aug 2021
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VP/Other Executive

Nordic was effective and did a very great job in terms of lab support. They were a little more...

May 2021
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VP/Other Executive

When we worked out a contract with Nordic, they gave us different options of whether to add...

Apr 2021
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VP/Other Executive

When we first had a group of individuals from Nordic, we were fairly inexperienced with managed...

Apr 2021
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VP/Other Executive

One of the people from Nordic actually developed reports and graphs to let us know how our tickets...

Apr 2021
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VP/Other Executive

The skill set for the person that Nordic selected for our account is very good. Initially, we had to...

Apr 2021
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VP/Other Executive

Nordic provides a very specific number of hours at whatever the hourly rate is, so the cost is very...

Apr 2021
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Manager

Nordic has definitely gone above and beyond over the past year, especially with everything going on...

Mar 2021
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Manager

Nordic avoids nickel-and-diming. We have had some additional things come up, and to my knowledge, we...

Mar 2021
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Manager

I haven't seen a lot of executive involvement, but that could just be above my pay grade. It is a...

Mar 2021
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Manager

The biggest issue that we have noticed with Nordic's staff is the internal turnover. Obviously,...

Mar 2021
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Manager

We have gotten decent feedback from Nordic on things where they have seen some other customers do...

Mar 2021
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Manager

The only time I really run into issues is when Nordic is onboarding new folks. New staff members...

Mar 2021
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CNIO

We had a series of engagements with Nordic, including handling an influx of help desk calls. We...

Feb 2021
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CNIO

I really have nothing bad to say about Nordic. They are very good about regrouping with us if things...

Feb 2021
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CNIO

I met a group of Nordic’s executives a while before the project started, and I did not get a great...

Feb 2021
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Director

We needed people for a specific skilled position that was in high demand. Recruiting the right FTEs...

Feb 2021
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Director

Nordic works within the parameters that we give them, and we are absolutely getting a good value....

Feb 2021
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Director

Nordic is okay in the strategic space. They are growing, but they started as a labor provider....

Feb 2021
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CIO

Out of all of the resources we have seen from Nordic, we have only had one who was off. All of the...

Jan 2021
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Manager

Nordic does exactly what I need them to do. I have no complaints about their abilities. At first, I...

Jan 2021
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Manager

Whenever my team members struggle with a roadblock, I tell them to ask other team members for help...

Jan 2021
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Director

Nordic's managed services are all remote. That pretty much didn’t change during the COVID-19 crisis....

Dec 2020
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Director

We are not considering Nordic for any future services outside of our core system. We are using them...

Dec 2020
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Director

Nordic uses our ticketing system. They took tickets out of our system and put them into the system...

Dec 2020
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CIO

Nordic's managed services is able to quickly and accurately get through an impressive number of...

Dec 2020
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Director

Nordic has been a true partner to us in every sense of the word. I can't recommend them highly...

Nov 2020
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Director

On a scale of one to nine, I would give the vendor a ten for their ability to execute projects. The...

Nov 2020
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Director

I wish the vendor would do more to go above and beyond when it comes to exceeding expectations about...

Nov 2020
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Director

We love the vendor's managed services model. We recommend that they expand that approach into as...

Nov 2020
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Analyst/Coordinator

Nordic had to do a little critical thinking to figure out how to make our project work because it...

Oct 2020
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Analyst/Coordinator

We have a good relationship with Nordic. Nordic is very good at communicating with us and is very...

Oct 2020
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Analyst/Coordinator

Nordic sends us quarterly reports, and they use our ticketing system and messaging system. That...

Oct 2020
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Analyst/Coordinator

We needed to put information into our system and create specific records. That took a lot of work....

Oct 2020
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Analyst/Coordinator

The quality of Nordic's staff wasn't very good in the beginning. Now the quality is great. But I...

Oct 2020
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Analyst/Coordinator

I would say that strategy is not really part of Nordic's role. They are great at execution. There is...

Oct 2020
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Analyst/Coordinator

I would say that Nordic isn't exceeding our expectations; they are doing what is expected. I guess...

Oct 2020
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