nThrive Revenue Cycle Outsourcing Comments

 

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VP/Other Executive

Project Results

I have done business with nThrive for a long time, but primarily from the MedAssets world. MedAssets...

Jul 2020
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VP/Other Executive

People and Knowledge

nThrive’s issues are not COVID-19 related; their issues are structural. But I will certainly give it...

Jul 2020
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VP/Other Executive

Tools and Methodology

I just want nThrive to bill things out, and they are not doing a good job of that. I think they are...

Jul 2020
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VP/Other Executive

Tools and Methodology

nThrive could be cheaper and more effective. They are responsive. The work they do is good. Our...

Oct 2019
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VP/Other Executive

Tools and Methodology

FtFnThrive doesn't leverage any solutions for robotic process automation or AI. nThrive nibbles...

Oct 2019
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VP/Other Executive

Tools and Methodology

The ratings really come down to two things, pricing and our relationship. Getting here has been...

Oct 2019
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Director

Relationship

When Steven Huddleston left nThrive, that was a huge loss for the company. He was a hospital CFO, so...

Jun 2019
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Director

Relationship

We are seeing the same kinds of problems in nThrive's services as in their software. Previously, the...

Jun 2019
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Director

Other Observations

If we could, we would clean up the language in the contract. nThrive just falls back on that...

Jun 2019
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Director

Tools and Methodology

We found an area where we weren't getting paid what we should have been, so nThrive went back and...

Jun 2019
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VP/Other Executive

Other Observations

When it comes to receiving money’s worth from nThrive's services, that depends on which individual...

Mar 2019
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VP/Other Executive

Relationship

Historically, I have had a good relationship with nThrive, so I use them for a lot of services. That...

Mar 2019
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VP/Other Executive

Relationship

Before, when the company was MedAssets, they were public, and the company was very client-centric....

Mar 2019
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VP/Other Executive

Relationship

nThrive executives are involved minimally. Only when they are in trouble do they really take action....

Mar 2019
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VP/Other Executive

Tools and Methodology

nThrive does not nickel-and-dime with their outsourcing services. They stick to our contract....

Mar 2019
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CFO

ROI and Cost

There wasn't a lot of nickel-and-diming with nThrive. We had to manage the situation to ensure that...

Mar 2019
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CFO

Project Results

I would definitely use nThrive again. They would be my go-to vendor depending on the circumstance....

Mar 2019
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CFO

Tools and Methodology

nThrive had some gaps with the technology. I could have pieced together several different niche...

Mar 2019
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Manager

People and Knowledge

I am not really happy with nThrive's revenue cycle services. nThrive's staff members aren't properly...

Feb 2019
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Manager

ROI and Cost

nThrive definitely nickel-and-dimes us. Part of that is due to how the original agreement was done....

Jan 2019
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Manager

People and Knowledge

nThrive’s resources are not very knowledgeable or well trained at all. There is a clear lack of core...

Jan 2019
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Manager

People and Knowledge

nThrive doesn’t have any sort of strategic expertise to offer; that is mainly because they have had...

Jan 2019
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Manager

Tools and Methodology

nThrive doesn’t have any innovative tools or processes. Everything is cycle driven from a worklist...

Jan 2019
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Manager

Project Results

I would definitely never buy nThrive’s revenue cycle services again. I want to get to the point...

Jan 2019
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Manager

Project Results

We have begun a full-scale plan to move away from nThrive. We are doing it because of nThrive’s...

Jan 2019
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Manager

Project Results

nThrive has acquired a lot of software and companies along the way, but having technology doesn’t...

Jan 2019
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Manager

Project Results

nThrive’s services don’t meet contracted time frames. nThrive is responsible for touching the...

Jan 2019
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VP/Other Executive

ROI and Cost

The nicest thing we can say about nThrive is that they were good about not nickel-and-diming us. We...

Dec 2018
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VP/Other Executive

People and Knowledge

nThrive has been responsive. They maintain close contact with us. If there is a problem, nThrive is...

Dec 2018
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VP/Other Executive

Project Results

We can't think of a time that nThrive was at fault for missing a milestone or commitment date. They...

Dec 2018
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VP/Other Executive

Relationship

One of nThrive's executives exhibited some poor behavior. That person tried to go around me, and I...

Dec 2018
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VP/Other Executive

ROI and Cost

nThrive is trying to raise the cost of collecting. They are overcharging for their services.

Dec 2018
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VP/Other Executive

Other Observations

We have been pretty entrenched in terms of the Medicaid-eligibility side. I am going to watch...

Dec 2018
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VP/Other Executive

People and Knowledge

nThrive does not have any strategic expertise. I haven't seen any strategic expertise at all. They...

Dec 2018
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VP/Other Executive

Tools and Methodology

We are managing contracted time frames very tightly on our end. We have to manage nThrive instead of...

Dec 2018
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VP/Other Executive

Project Results

We use nThrive's revenue cycle outsourcing services for our business office. We don't use them for...

Mar 2018
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VP/Other Executive

Relationship

nThrive does offshore contract labor, and I am not crazy about that, but I don't have any complaints...

Mar 2018
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VP/Other Executive

Project Results

I can't say there is financial benefit to Nuance's system. The nice thing about the platform is that...

Mar 2018
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CFO

Project Results

Our experience with nThrive has been excellent. They worked well with us to design a very...

Feb 2018
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CFO

Win/Loss - Why they were selected (by current clients)

We chose nThrive for a number of reasons. They were easy and flexible to work with, and they...

Feb 2018
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CFO

People and Knowledge

We really like that nThrive's revenue cycle person was on-site. That person attends all of our...

Feb 2018
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CFO

Sales and Contracting

In our contract, we built in multiple service level agreements that are very specific and very...

Feb 2018
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Director

Project Results

We have been seeing some issues with the back-end data. I want nThrive to bring me those issues so...

Jan 2018
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Director

ROI and Cost

nThrive doesn’t help support anything outside of their contract unless we pay them to do it. If we...

Jan 2018
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Director

Project Results

We asked nThrive to engage with us more on a partnership level to help us strategize and help us...

Dec 2017
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Manager

Project Results

nThrive's revenue cycle outsourcing service is poor at best from a result's standpoint. There is an...

Dec 2017
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Manager

People and Knowledge

With the nThrive organization, there is a lot of turnover of leadership, so their revenue cycle...

Dec 2017
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Manager

ROI and Cost

nThrive is just not trained enough to appropriately manage our A/R, so we have struggled with...

Dec 2017
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Manager

Tools and Methodology

The performance from nThrive has been bad the entire time I have been here. They get a percent of...

Dec 2017
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Manager

Tools and Methodology

I recently ran into thousands of accounts that had not been touched by nThrive in over 60 days. The...

Dec 2017
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CEO/President

Future Outlook

nThrive has rebranded their world with a patient-to-payment model. They have a wheel with...

Oct 2017
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CEO/President

Tools and Methodology

nThrive’s technology is excellent. nThrive deploys some excellent products, such as the CarePricer...

Oct 2017
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CEO/President

Other Observations

The data that nThrive is able to produce is voluminous. There is not a report or rabbit hole we...

Oct 2017
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CEO/President

Project Results

Early in our engagement, nThrive did a really impressive project for cash acceleration, cleaning up...

Oct 2017
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CEO/President

Relationship

A lot of nThrive’s problems hinge on the vendor's own organizational structure and capabilities...

Oct 2017
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CEO/President

Other Observations

With the nThrive merger, MedAssets became the backbone of nThrive. One or two people on that team...

Oct 2017
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