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nThrive Revenue Cycle Outsourcing Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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CFO

When nThrive took over, our A/R days were not in the best shape. nThrive collected a lot of money...

Mar 2021
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CFO

One big drawback is that nThrive is expensive. The cost of collections is pretty high, and there are...

Mar 2021
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CFO

We have one person from nThrive that is the lead for our revenue cycle, and that is the individual I...

Mar 2021
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COO

We could have gotten better service from nThrive. Considering the things I have had to chase and dig...

Mar 2021
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COO

There was specific data we needed from nThrive, and they said they could get us that data but that...

Mar 2021
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COO

I believe nThrive has brought some of their technology to our engagement for real-time eligibility....

Mar 2021
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COO

nThrive's engagement is good to the extent that the leadership is spot on. I think very highly of...

Mar 2021
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COO

Our issues are with the reporting piece and data-mining requests. The reporting is minimal, and that...

Mar 2021
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COO

nThrive has a group of midlevel managers off-site who are working on our accounts. I don't see that...

Mar 2021
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VP/Other Executive

nThrive stinks. I am just renewing out of necessity because they fell short. There is a lot going on...

Mar 2021
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VP/Other Executive

We were doing a project and needed remittances, and nThrive said they had to get help from their...

Mar 2021
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VP/Other Executive

In the new contract, nThrive is saying that if we need to build a bridge routine, we are going to...

Mar 2021
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VP/Other Executive

In terms of performance, nThrive definitely fell short in the last few years. That was embarrassing...

Mar 2021
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VP/Other Executive

nThrive still struggles because their old model was having a dedicated business office, and we could...

Mar 2021
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VP/Other Executive

The current executive is more engaged because we have a long history with that person. I don’t know...

Mar 2021
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CFO

If I were grading the vendor based on what we now know, I would give nThrive about a C or a C+. We...

Mar 2021
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CFO

We have had challenges communicating with nThrive. Everything seems to take a long time. nThrive...

Mar 2021
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CFO

nThrive's product is a package deal. We have basically signed an agreement that covers the things...

Mar 2021
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CFO

Our partnership with nThrive is pretty weak because of where we are. We are having additional...

Mar 2021
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VP/Other Executive

I have done business with nThrive for a long time, but primarily from the MedAssets world. MedAssets...

Jul 2020
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VP/Other Executive

nThrive’s issues are not COVID-19 related; their issues are structural. But I will certainly give it...

Jul 2020
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VP/Other Executive

I just want nThrive to bill things out, and they are not doing a good job of that. I think they are...

Jul 2020
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