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KLAS Research Director - Dustin Cragun
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Nurse

I would recommend CDM Master to others. The last few upgrades have really made a big difference for...

Jun 2021
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Nurse

I am pretty happy with CDM Master. We have put in quite a few requests for small fixes over the last...

Jun 2021
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Analyst/Coordinator

CDM Master is good. It is like any other tool. Users have to spend time in it. They can't just take...

Jun 2021
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Analyst/Coordinator

The vendor's support has always been good. As they have gone public and grown, their customer...

Jun 2021
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Analyst/Coordinator

I am very happy with CDM Master. It has great functionality and flows, and it is very easy to use.

Jun 2021
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Analyst/Coordinator

The support from nThrive is great. The support people are very good at getting back to me when I...

Jun 2021
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Analyst/Coordinator

CDM Master is easy to use. I don't remember what training was provided when we implemented it....

May 2021
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Analyst/Coordinator

We can upload our chargemaster to do validations and verify the accuracy of information. nThrive has...

May 2021
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Analyst/Coordinator

Sometimes it is hard to get ahold of anyone from nThrive. Luckily, I don't have to do that very...

May 2021
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Analyst/Coordinator

I am not aware of any new changes that nThrive has made, but I haven't done a lot of research on...

May 2021
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Analyst/Coordinator

I am very satisfied with CDM Master. It does what I expect it to, and it performs well. I really...

May 2021
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Analyst/Coordinator

nThrive's product support has been excellent. I have had multiple requests over the years, and...

May 2021
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Analyst/Coordinator

I haven't really seen any new developments to the system. CDM Master works. There is a lot of manual...

Apr 2021
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Analyst/Coordinator

People don't realize that if they are willing to spend a little bit of money, they can have...

Apr 2021
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Analyst/Coordinator

The KnowledgeSource application is really easy to use. We log in and are immediately hit with an...

Apr 2021
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Director

I think CDM Master served its purpose when nThrive first did their enhancements, but it is not well...

Apr 2021
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Director

I would only tell a smaller organization to use CDM Master.

Apr 2021
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Analyst/Coordinator

Ever since nThrive bought MedAssets out, the customer service hasn’t been as good, but the products...

Jan 2021
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Analyst/Coordinator

nThrive's system is definitely worth the money if we pick up enough to roughly pay for the tool. If...

Jan 2021
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Analyst/Coordinator

I would like to see CDM Master mapping things correctly. For instance, people may have something...

Jan 2021
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Analyst/Coordinator

nThrive has done a good job when it comes to new technology. They have constantly tried to improve...

Jan 2021
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Analyst/Coordinator

If I can get the resources that I need and maneuver my team to where I want it, my satisfaction with...

Jan 2021
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VP/Other Executive

CDM Master served our needs for what was in the marketplace at the time. At one point, nThrive was...

Jan 2021
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VP/Other Executive

We have had a few enhancements with CDM Master that nThrive wanted to charge us separately for. We...

Jan 2021
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VP/Other Executive

nThrive is very responsive with tickets and things of that nature.

Jan 2021
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VP/Other Executive

I score integration low. We still have one system we have not been able to fully integrate, and...

Jan 2021
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VP/Other Executive

nThrive really hasn’t made much of a development change to CDM Master at all. They are working on a...

Jan 2021
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VP/Other Executive

The vendor has gotten better on their implementation services. Previously, that was one of their...

Dec 2020
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VP/Other Executive

On a regular basis, we have a reconcile process where we generate reports, and it is nothing out of...

Dec 2020
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VP/Other Executive

nThrive has been relatively static over the last five years. They had a period when they did a lot...

Dec 2020
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VP/Other Executive

The vendor's service is good. The vendor does have occasional issues, but they give us a lot of...

Dec 2020
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VP/Other Executive

Despite our long history with the vendor, I am leaning toward the product not being part of our...

Dec 2020
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VP/Other Executive

We are not disappointed at all with the product, but I haven’t really heard from the vendor about...

Dec 2020
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VP/Other Executive

CDM Master has been a really helpful and valuable tool for us. We have been on it for so long and...

Dec 2020
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VP/Other Executive

When people have a vendor for so many years, they become like family. nThrive has really great...

Dec 2020
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Manager

The system can be difficult because it is cumbersome and the end users have to know the language and...

Nov 2020
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Manager

Our hospital didn't invest too much money into this product. It is very hard to convince our...

Nov 2020
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Manager

I like nThrive a lot. We are planning on keeping this system, but I know that other systems have...

Nov 2020
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Manager

nThrive does not keep their promises, and the options they offer are very limited. They never...

Nov 2020
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Manager

If I didn't have options from other vendors, I would buy this system again. I have been told that...

Nov 2020
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Manager

The vendor charges us if we want another module. Their webinars are good, but I don't know what we...

Nov 2020
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Manager

I haven't been notified about any upgrades to the system, but I know they have happened. Everything...

Nov 2020
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Manager

I have a vendor liaison who I can reach out to. That person is very great and approachable. This...

Nov 2020
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Director

We are very happy with the management tools. We pay quite a bit for them. I wish nThrive's price...

Nov 2020
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Manager

CDM Master is good and gives us what we need. nThrive added a new element that allows us to look up...

Nov 2020
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Manager

There is something the product doesn't allow me to do. Let's say that we have a charge code for...

Nov 2020
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Analyst/Coordinator

I don't have to reach out to nThrive very often about this tool, so I haven't had any issues with...

Oct 2020
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Analyst/Coordinator

I like CDM Master's eAlerts. I don't have to do a lot of research because the system does it for me....

Oct 2020
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Director

Our organization had eliminated CDM Master. That was purely because of the pricing. But we found...

Oct 2020
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Director

Part of the challenge with nThrive is they change our account representative regularly. It is hard...

Oct 2020
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Director

For what we are paying per month, we aren't even capturing the same amount in revenue. As much as I...

Oct 2020
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Nurse

I am happy with nThrive's CDM Master. I would buy it again. I would give nThrive the highest score...

Oct 2020
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Nurse

I would recommend nThrive. They care about their clients. They are a very knowledgeable, sturdy...

Oct 2020
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Nurse

CDM Master is kind of out there on its own. It doesn't communicate with anybody. There isn't much integration....

Oct 2020
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Analyst/Coordinator

We had a lack of communication during our implementation. I don't know whether that was related to...

Oct 2020
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Analyst/Coordinator

The system works but requires some workarounds. Currently, we have some issues that we are trying to...

Oct 2020
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Analyst/Coordinator

The vendor is trying to grow with the times and work on things that would be more helpful in the...

Oct 2020
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