CDM Master
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

The product is easy to use. We don’t need much training or anything like that. The system is a...

Dec 2021
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Manager

Our account representative from nThrive is very helpful. They make sure that we are up to date on...

Dec 2021
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Manager

We sometimes run into issues with CDM Master. Things aren't perfect. Sometimes, things aren't...

Dec 2021
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Manager

A couple of years ago we were having issues with nThrive on performance and customer service. We...

Dec 2021
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Director

I actually decide every year to keep CDM Master. The information we get for the price point from CDM...

Dec 2021
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Director

Our representative is very good and keeps in touch with us. We have really good support, but I have...

Dec 2021
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Director

I really like the coding piece of CDM Master. It is robust and easy to use. There is a help portion...

Nov 2021
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Director

We get great monthly reports from CDM Master. We are able to compare our different sites and do...

Nov 2021
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Director

If any numbers are off from our fee schedule, CDM Master will notify us. The system is detailed and...

Nov 2021
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Analyst/Coordinator

I like that CDM Master is user friendly. It is easy to get in and navigate. The other products we...

Nov 2021
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Analyst/Coordinator

We do not have a contact from nThrive like we used to. If I have any problems with CDM Master, I...

Nov 2021
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Analyst/Coordinator

We are struggling with our reports going over to CDM Master, and we are having a hard time getting...

Nov 2021
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Nurse

I would recommend CDM Master to others. The last few upgrades have really made a big difference for...

Jun 2021
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Nurse

I am pretty happy with CDM Master. We have put in quite a few requests for small fixes over the last...

Jun 2021
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Analyst/Coordinator

CDM Master is good. It is like any other tool. Users have to spend time in it. They can't just take...

Jun 2021
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Analyst/Coordinator

The vendor's support has always been good. As they have gone public and grown, their customer...

Jun 2021
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Analyst/Coordinator

I am very happy with CDM Master. It has great functionality and flows, and it is very easy to use.

Jun 2021
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Analyst/Coordinator

The support from nThrive is great. The support people are very good at getting back to me when I...

Jun 2021
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Analyst/Coordinator

CDM Master is easy to use. I don't remember what training was provided when we implemented it....

May 2021
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Analyst/Coordinator

We can upload our chargemaster to do validations and verify the accuracy of information. nThrive has...

May 2021
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Analyst/Coordinator

Sometimes it is hard to get ahold of anyone from nThrive. Luckily, I don't have to do that very...

May 2021
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Analyst/Coordinator

I am not aware of any new changes that nThrive has made, but I haven't done a lot of research on...

May 2021
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Analyst/Coordinator

I am very satisfied with CDM Master. It does what I expect it to, and it performs well. I really...

May 2021
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Analyst/Coordinator

nThrive's product support has been excellent. I have had multiple requests over the years, and...

May 2021
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Analyst/Coordinator

I haven't really seen any new developments to the system. CDM Master works. There is a lot of manual...

Apr 2021
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Analyst/Coordinator

People don't realize that if they are willing to spend a little bit of money, they can have...

Apr 2021
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Analyst/Coordinator

The KnowledgeSource application is really easy to use. We log in and are immediately hit with an...

Apr 2021
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Director

I think CDM Master served its purpose when nThrive first did their enhancements, but it is not well...

Apr 2021
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Director

I would only tell a smaller organization to use CDM Master.

Apr 2021
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