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CDM Master Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product

I get information from CDM Master when we create changes or new CPT codes. That is where I start...

Jan 2024
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Analyst/Coordinator

Operations

I received training for the system many years ago when I started using it, and that training was...

Jan 2024
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Analyst/Coordinator

Relationship

FinThrive has a website where we can enter questions and create cases. Then, the vendor's people...

Jan 2024
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Analyst/Coordinator

Loyalty, Value

A while ago, our hospital wanted to change out the product, and they brought in another vendor's...

Jan 2024
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(0)
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Analyst/Coordinator

Operations, Product

We can't find information easily in CDM Master. On the system's reference side, there are a lot of...

Jan 2024
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Analyst/Coordinator

Product

CDM Master works pretty well in terms of requesting CDM change requests, but some of the data...

Dec 2023
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Analyst/Coordinator

Operations, Product

We don't have to require training unless something changes in CDM Master, and there haven’t been...

Dec 2023
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Analyst/Coordinator

Product

CDM Master is good. It does what FinThrive says it does. I like the alerts in the solution. Those...

Dec 2023
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Analyst/Coordinator

Relationship

I haven’t had to use the support from FinThrive often, but when I have to use the support team, they...

Dec 2023
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Manager

Relationship

We have had a change in the last little while with FinThrive, and they have had some turnover. Our...

Dec 2023
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Manager

Operations

The implementation with FinThrive went pretty smoothly. I never noticed a real issue. I feel like...

Dec 2023
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Manager

Product

There are several things we have tried to do with CDM Master that it can't do for us. We wanted to...

Dec 2023
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Manager

Loyalty

I don't know that we would buy CDM Master again. We have put a lot of time and effort into it, and...

Dec 2023
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(0)
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Director

Relationship, Product

CDM Master is a pretty decent product. The vendor hasn't made a lot of changes to the system, but...

Dec 2023
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Director

Relationship, Value

FinThrive needs to have a subject matter expert, and their clients also need to have subject matter...

Dec 2023
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Director

Relationship, Product

FinThrive is right on with what they do. We are very pleased.

Dec 2023
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Analyst/Coordinator

Relationship

The vendor always has room for improvement.

Nov 2023
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Manager

Relationship

FinThrive is very good at responding to us quickly.

Nov 2023
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Manager

Product

Some of the system's greatest benefits are the accurate and timely information that it provides, its...

Nov 2023
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Nurse

Product, Value

I can't work out of the CDM. I have to work in my chargemaster and send FinThrive a file every...

Nov 2023
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Nurse

Relationship

The support team is pretty responsive. I don't have any outstanding issues with them.

Nov 2023
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Nurse

Relationship

We do not have a contact person. We call the helpline, and someone either helps us or puts us with...

Nov 2023
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(0)
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Nurse

Product

I like that FinThrive has incorporated a uniform billing (UB) editor. That add-on is more of a...

Nov 2023
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Nurse

Value

There are an awful lot of little caveats and additional charges, but that may be because we have...

Nov 2023
||
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Nurse

Operations

FinThrive does great with their training. I like their webinars.

Nov 2023
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(0)
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VP/Other Executive

Product

We don't really use the product for coding but rather for managing our CDM and such. There are no...

Sep 2023
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Director

Product

The tune-up experience for CDM Master could be improved. It is like taking a car in for an oil...

Jul 2023
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Director

Relationship

CDM Master is very detailed. The vendor has great customer support and technical expertise for the...

Jul 2023
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Director

Product

We are really happy with CDM Master. The vendor is improving it, and that makes my employees who use...

Jul 2023
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Director

Loyalty, Operations

I am looking for more education on the product. I wish the vendor would teach me how to use the new...

Jul 2023
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Director

Relationship

The person that we work with is very knowledgeable and helpful, so that is a strength for sure.

Jul 2023
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Analyst/Coordinator

Relationship

Our contact person is very involved and usually pretty responsive. Also, the vendor follows through...

Jul 2023
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Analyst/Coordinator

Operations

FinThrive provided great training on CDM Master when we asked. We should not have had to ask. Now,...

Jul 2023
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Analyst/Coordinator

Product

CDM Master is very good. There are times when we are not necessarily in agreement, and we have to...

Jul 2023
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Analyst/Coordinator

Relationship, Product

CDM Master works well and is pretty straightforward. We need very little support for the product. We...

Jul 2023
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Analyst/Coordinator

Product

FinThrive has a great new tool that is part of CDM Master, and we can use it with the workflow of...

Jul 2023
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Analyst/Coordinator

Relationship

nThrive was on top of everything. We used to have people reach out to us proactively. We had a...

Jul 2023
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Manager

Product

For our compliance needs, CDM Master is good. It tells us where we have invalid coding or pricing...

Jul 2023
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(0)
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Manager

Product, Value

With CDM Master, we have gaps where we can't look at the pharmacy side. The system doesn't maintain...

Jul 2023
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Manager

Culture, Product

I don't have an interface with my billing system with CDM Master. I don't know what kind of new...

Jul 2023
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Manager

Relationship

Communication with our main point of contact at FinThrive can be challenging sometimes. We have to...

Jun 2023
||
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Manager

Culture, Relationship

FinThrive originally said they could accommodate everything we asked for, but we came to find out...

Jun 2023
||
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Manager

Operations

The testing phase with CDM Master took several times longer than what FinThrive originally told us...

Jun 2023
||
(0)
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Manager

Product

FinThrive’s product with the CPT code information has annual and quarterly coding updates. As soon...

Jun 2023
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(0)
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Manager

Product

What we like about FinThrive is that we can see all our charges, the descriptions, the coding, the...

Jun 2023
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(0)
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Manager

Product

The product does exactly what it should do, and it is available nearly 100% of the time. The reason...

Jun 2023
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(0)
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Manager

Relationship

Anytime we have an issue, whether it is with access or related to our interfaces, FinThrive’s...

Jun 2023
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(0)
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Manager

Culture, Value

Considering what we pay, what the vendor provides, and the structure of the contract compared to...

Jun 2023
||
(0)
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Manager

Operations

The last time we had an implementation, FinThrive supported the whole project. We met on a regular...

Jun 2023
||
(0)
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Manager

Loyalty, Value

We are currently keeping CDM Master, but we once planned on replacing it. Budget constraints are...

May 2023
||
(0)
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Manager

Value

FinThrive acts like their ongoing charges include consultation services and all these different...

May 2023
||
(0)
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Manager

Culture, Operations

The vendor's sales team said that they had done an implementation like ours before, but after I...

May 2023
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(0)
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Manager

Value

Our team likes using CDM Master. The solution does what it says it is going to do. We get what we...

May 2023
||
(0)
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Manager

Relationship

When we contact FinThrive, we don't know who we are getting. Suddenly, our account manager doesn't...

May 2023
||
(0)
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Manager

Product

I don't discount FinThrive as an organization because of the product or think they are great because...

May 2023
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