Claims Management
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

The product works well. The engine is pretty good, and the software is a robust package. The product...

Jan 2022
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VP/Other Executive

The charging piece that comes with the product could use some work. Every time we want to build...

Jan 2022
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Analyst/Coordinator

Overall, I enjoy the software; it is good. It does exactly what we expect. There is not anything...

Jan 2022
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Analyst/Coordinator

The only knock I have on the product is that every now and then, new claim edits may not apply to...

Jan 2022
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Analyst/Coordinator

Overall, nThrive's customer service is great. The support people are always available. Either we...

Jan 2022
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Analyst/Coordinator

We did some training courses with nThrive, and those were helpful, but we basically covered things...

Jan 2022
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Analyst/Coordinator

The live version and test version of Claims Management look exactly the same. Sometimes I am in the...

Jan 2022
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Analyst/Coordinator

nThrive has something on their portal for customer suggestions, and other users from different...

Jan 2022
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Analyst/Coordinator

Claims Management is very easy, and for the most part, the basic functionality is straightforward. I...

Jan 2022
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Analyst/Coordinator

nThrive has some new developments coming this year that I am excited for. One development includes...

Jan 2022
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Analyst/Coordinator

The people at nThrive are very friendly, and they respond immediately if we email them. We have a...

Jan 2022
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Director

nThrive doesn’t charge a lot for the system. And hopefully, with what they are doing with it, our...

Nov 2021
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Manager

The vendor is very helpful in terms of contacting us and letting us know what upgrades are going...

Nov 2021
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Manager

The solution works really well with billing, but we haven't gotten a lot of good feedback about...

Nov 2021
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Manager

We are considering moving everything over to our enterprise system if possible. But we are trying to...

Nov 2021
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Manager

Considering all the different areas that actually use nThrive's system, certain pieces should be...

Nov 2021
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Manager

Claims Management has been a wonderful tool.

Nov 2021
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Director

I have a love-hate relationship with the vendor, and right now, they are not on my good side. Their...

Sep 2021
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Director

The vendor frequently brings new people on board. We will get a call from our new point person, but...

Sep 2021
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Director

I don't want to put all of my eggs in one basket, and I definitely don't want to put them all in the...

Sep 2021
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Director

The solution works as intended, but some things still tick me off about working with the vendor. I...

Sep 2021
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Director

The vendor charges for programming time if we want any little changes made. They don't really...

Sep 2021
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Director

I don't know a lot of the vendor's executives. They outsource a lot, and they have made a lot of...

Sep 2021
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Manager

There is no nThrive training. We got it when we bought it, and that was all we got. I still have...

Sep 2021
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Manager

If I ask the vendor to write the rules and I tell them what to write, it gets done. In that sense,...

Sep 2021
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Director

nThrive does a good job. Their product does what it is supposed to do, and it is easy to use

Jun 2021
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Director

The people I work with at nThrive are fantastic. They get right back with me, and their customer...

Jun 2021
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VP/Other Executive

nThrive has been great with integration. I don’t have any issues with them. They had some rough...

May 2021
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VP/Other Executive

With nThrive, our claims are out the door quickly, and we can get any changes that we need to make...

May 2021
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Manager

I am not that impressed with the way nThrive executes their workflows. We have a larger relationship...

May 2021
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Manager

I don’t have any complaints about the vendor. We have been using the system for quite a long time,...

May 2021
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Manager

The system has been fine. It is pretty straightforward. When claims get rejected, that is usually...

May 2021
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Analyst/Coordinator

nThrive is more of a vendor than a partner. As a vendor, they are great. The product is super...

May 2021
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Analyst/Coordinator

The tool that we are using has not gone through a ton of change. I have not been part of anything...

May 2021
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Director

nThrive is a great vendor and partner. They are superb at meeting our needs.

May 2021
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Director

Things are going well with nThrive. We have regular calls with them. When we are working on a...

Apr 2021
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Director

My plan is to remain with nThrive unless somebody else really blows us away. We looked at another...

Apr 2021
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Director

nThrive has fulfilled our contract up to now, though I still need them to do more. If nThrive...

Apr 2021
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Director

I love this product. It is one of the best out there. A lot of that is because the process of...

Apr 2021
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Director

Because of the system's processes and our ability to work well in the system, we have a top...

Apr 2021
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Director

Like with any other company, when nThrive changes their leadership or structure from time to time,...

Apr 2021
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Director

The product is pretty intuitive, so I haven't done a lot of training with nThrive. We normally don't...

Apr 2021
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Analyst/Coordinator

We don’t get nickel-and-dimed for everything, but we have pretty huge support budgets with nThrive....

Apr 2021
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Analyst/Coordinator

Offshore support is just not working out. We know that nThrive uses offshore support that seems to...

Apr 2021
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Analyst/Coordinator

nThrive is constantly talking with payers. They are updating their systems constantly. They work...

Apr 2021
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Director

The nThrive system is our daily tool for ensuring that we keep a constant flow of cash because we...

Mar 2021
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Director

nThrive does have some new technology. They sometimes take us places that may be strategic for them...

Mar 2021
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Director

nThrive has good support. I think the executives show up a couple times a year, and I think we get support....

Mar 2021
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Director

The tool does really well. The major strengths of the product are the ease of use, the ability to...

Feb 2021
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Director

nThrive goes above and beyond in terms of keeping up with Medicare edits. There are a lot of changes...

Feb 2021
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Director

With nThrive, there is a fee for everything. Every time we turn around, there is a fee.

Feb 2021
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Director

We had issues with the implementation, but I think the issues were caused by the nThrive person that...

Feb 2021
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Director

Before we get any help from nThrive's support, we have to file a case. We don't like that. Sometimes...

Feb 2021
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Director

nThrive's notifications about removing edits that we have had are problematic. When we put in edits,...

Feb 2021
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