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Claims Management
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KLAS Research Director - Dustin Cragun
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Director

I have a love-hate relationship with the vendor, and right now, they are not on my good side. Their...

Sep 2021
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Director

The vendor frequently brings new people on board. We will get a call from our new point person, but...

Sep 2021
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Director

I don't want to put all of my eggs in one basket, and I definitely don't want to put them all in the...

Sep 2021
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Director

The solution works as intended, but some things still tick me off about working with the vendor. I...

Sep 2021
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Director

The vendor charges for programming time if we want any little changes made. They don't really...

Sep 2021
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Director

I don't know a lot of the vendor's executives. They outsource a lot, and they have made a lot of...

Sep 2021
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Manager

There is no nThrive training. We got it when we bought it, and that was all we got. I still have...

Sep 2021
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Manager

If I ask the vendor to write the rules and I tell them what to write, it gets done. In that sense,...

Sep 2021
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Director

nThrive does a good job. Their product does what it is supposed to do, and it is easy to use

Jun 2021
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Director

The people I work with at nThrive are fantastic. They get right back with me, and their customer...

Jun 2021
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VP/Other Executive

nThrive has been great with integration. I don’t have any issues with them. They had some rough...

May 2021
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VP/Other Executive

With nThrive, our claims are out the door quickly, and we can get any changes that we need to make...

May 2021
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Manager

I am not that impressed with the way nThrive executes their workflows. We have a larger relationship...

May 2021
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Manager

I don’t have any complaints about the vendor. We have been using the system for quite a long time,...

May 2021
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Manager

The system has been fine. It is pretty straightforward. When claims get rejected, that is usually...

May 2021
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Analyst/Coordinator

nThrive is more of a vendor than a partner. As a vendor, they are great. The product is super...

May 2021
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Analyst/Coordinator

The tool that we are using has not gone through a ton of change. I have not been part of anything...

May 2021
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Director

nThrive is a great vendor and partner. They are superb at meeting our needs.

May 2021
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Director

Things are going well with nThrive. We have regular calls with them. When we are working on a...

Apr 2021
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Director

My plan is to remain with nThrive unless somebody else really blows us away. We looked at another...

Apr 2021
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Director

nThrive has fulfilled our contract up to now, though I still need them to do more. If nThrive...

Apr 2021
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Director

I love this product. It is one of the best out there. A lot of that is because the process of...

Apr 2021
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Director

Because of the system's processes and our ability to work well in the system, we have a top...

Apr 2021
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Director

Like with any other company, when nThrive changes their leadership or structure from time to time,...

Apr 2021
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Director

The product is pretty intuitive, so I haven't done a lot of training with nThrive. We normally don't...

Apr 2021
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Analyst/Coordinator

We don’t get nickel-and-dimed for everything, but we have pretty huge support budgets with nThrive....

Apr 2021
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Analyst/Coordinator

Offshore support is just not working out. We know that nThrive uses offshore support that seems to...

Apr 2021
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Analyst/Coordinator

nThrive is constantly talking with payers. They are updating their systems constantly. They work...

Apr 2021
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Director

The nThrive system is our daily tool for ensuring that we keep a constant flow of cash because we...

Mar 2021
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Director

nThrive does have some new technology. They sometimes take us places that may be strategic for them...

Mar 2021
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Director

nThrive has good support. I think the executives show up a couple times a year, and I think we get support....

Mar 2021
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Director

The tool does really well. The major strengths of the product are the ease of use, the ability to...

Feb 2021
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Director

nThrive goes above and beyond in terms of keeping up with Medicare edits. There are a lot of changes...

Feb 2021
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Director

With nThrive, there is a fee for everything. Every time we turn around, there is a fee.

Feb 2021
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Director

We had issues with the implementation, but I think the issues were caused by the nThrive person that...

Feb 2021
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Director

Before we get any help from nThrive's support, we have to file a case. We don't like that. Sometimes...

Feb 2021
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Director

nThrive's notifications about removing edits that we have had are problematic. When we put in edits,...

Feb 2021
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Director

nThrive does a good job with nThrive Claims Management. I really struggled with nThrive when I came...

Jan 2021
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Director

nThrive has been very supportive with claims. nThrive got the self-pay functionality up immediately....

Jan 2021
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VP/Other Executive

Claims Management is fully integrated with our other products. It seems like it was made for that. I...

Jan 2021
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VP/Other Executive

I like the edit library in Claims Management. It is a great tool and is always being updated.

Jan 2021
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VP/Other Executive

Support from nThrive is responsive and transparent. They are available to help us with anything we...

Jan 2021
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VP/Other Executive

We have some duplicate claims work that I feel could be eliminated. I just like to streamline...

Jan 2021
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Director

We may shop around for other claims management solutions in the future. The only reason that we...

Jan 2021
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Director

nThrive's products are very easy to use, and nThrive has good, strong customer service. Anything we...

Jan 2021
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VP/Other Executive

When it comes to rating the outcomes with the product, it is like rating the alternator on my car;...

Dec 2020
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VP/Other Executive

As far as executive involvement goes, nThrive gave us a dedicated person over the other solution...

Dec 2020
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VP/Other Executive

nThrive meets our goals and KPIs. They get clean claims out the door. The product has a separate...

Dec 2020
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VP/Other Executive

It is rather difficult to get reporting out of the product. There are some gaps there. The product...

Dec 2020
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Manager

nThrive's executive involvement has been a bit of a challenge. We have folks who we can reach out...

Dec 2020
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Manager

There could be more proactiveness from nThrive. Our team runs into issues with certain edits that we...

Dec 2020
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Manager

nThrive has been unbelievably supportive during COVID-19. We had to do a lot of creative things to...

Dec 2020
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Manager

We have used this product for a lot of different departments. Sometimes we need to know how many...

Dec 2020
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Manager

We will continue to use nThrive for as long as we have our legacy data. Our new enterprise vendor...

Dec 2020
||
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Manager

nThrive does a lot for us that they don't charge us for. Of course things are built into the...

Dec 2020
||
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Manager

I like the built-in reporting tool. It is easy to use. Users drag and drop what they want to see in...

Dec 2020
||
(0)
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Manager

There is always something that can be done better. The version that we are on is limited to the old...

Dec 2020
||
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Manager

In the template, users have the ability to create claims and notes for institutional claims. We can...

Dec 2020
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Director

nThrive charges for every little thing. We recently did some upgrades with the vendor. I would...

Dec 2020
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Director

For all of the products that they deliver, nThrive is a really good partner. I appreciate them as a...

Dec 2020
||
(0)
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Director

Claims Management is a good product. The product helps us find a lot of our edits, so that way our...

Dec 2020
||
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Director

In terms of support during the pandemic, the vendor helped build all the rules for the HRSA billing....

Dec 2020
||
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VP/Other Executive

nThrive's Claims Management doesn't feed back into our EMR. If we make a change to a claim outside...

Nov 2020
||
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VP/Other Executive

We had an assigned nThrive representative during our go-live and for a short time afterward. We...

Nov 2020
||
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VP/Other Executive

We haven't really had any enhancements that I can think of since we have gone live with nThrive.

Nov 2020
||
(0)
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VP/Other Executive

We are submitting claims for a specific area. We had to build that out with nThrive but it went...

Nov 2020
||
(0)
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VP/Other Executive

nThrive's electronic remittance is pretty clean, and their reporting capabilities are good. We don't...

Nov 2020
||
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Director

nThrive negotiates with us. Our account manager works well with us on the front lines. If nThrive...

Oct 2020
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Director

With nThrive's upgrades, there hasn't been anything that has been a complete showstopper, knock on wood....

Oct 2020
||
(0)
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Director

The vendor is going to roll out the web version, which is going to be such a better product than...

Oct 2020
||
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Director

The system is not super intuitive, but once people get in the system, it is not that bad. The...

Oct 2020
||
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Director

The vendor's executives have been involved during the pandemic, and we do get responses from them.

Oct 2020
||
(0)
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Director

I would highly recommend the system based on what we have seen with other systems lately.

Oct 2020
||
(0)
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Director

I would say the system is part of our long-term plan. We have used the system previously, so there...

Oct 2020
||
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Director

The vendor said they were going to work on their dashboard, but that is still in development....

Oct 2020
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