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ehCOS Clinic (Non-US) Comments
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KLAS Research Director - Everton Santos
Subject Expert

Everton Santos

Research Director

everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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Director

everis' commitment to our organization, process, and people is great. We are producing good outputs...

Apr 2021
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Director

We had to do a lot of customization to make the product work for us and to better meet our needs.

Apr 2021
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Director

In terms of supporting us to combat COVID-19, everis facilitated the telehealth solution based in...

Apr 2021
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Director

The system is much better than it used to be. We are more familiar with the EMR now, and it is more...

Apr 2021
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Director

It is easy to visualize patient data and to look for information. Our multidisciplinary teams feel...

Apr 2021
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CIO

Things are going well with everis and their support during the pandemic. New development happens,...

Apr 2021
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CIO

It feels like the product is still in development and is being continually customized. We have to...

Apr 2021
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CIO

The vendor's support needs to be more proactive in order to have a better relationship with us. The...

Apr 2021
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Director

Things are going well with NTT DATA. I would say that our relationship is stable. We communicate...

Apr 2021
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Director

ehCOS Clinic's support is good, but it is not excellent. Our relationship with the vendor was better...

Apr 2021
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Director

The vendor didn't do anything differently to help us combat the global COVID-19 pandemic.

Apr 2021
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Director

I would not buy ehCOS Clinic again because of the significant problems that we had during our...

Apr 2021
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CIO

The system is underutilized because many things were not implemented; everis left us in the middle...

Apr 2021
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CIO

We started the project with an everis team who was excellent. So things started very well with...

Apr 2021
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CIO

The solution was very expensive for the benefits everis gave us.

Apr 2021
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CIO

everis didn't comply with what they established they would do when we were sold the system. The...

Apr 2021
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CIO

everis' solution does not interface with the software in our region. Interfacing is a must for us.

Apr 2021
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CIO

Our initial impression of everis was very good. If they had sought to attend to our needs, things...

Apr 2021
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CIO

Things are going well with everis, and they have improved over the last year. We paid everis to make...

Apr 2021
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CIO

Some of the product enhancements done to the system were to add new features for physicians to...

Apr 2021
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CIO

We are not doing any telehealth consultation at our organization because of a lack of funding and...

Apr 2021
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CIO

I appreciate the local executive team from everis that we have; the team members have an...

Apr 2021
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CIO

One key strength of our EMR is the complete physician adoption of the system. It is part of the...

Apr 2021
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VP/Other Executive

Not having the system completely implemented to its full capability and utilization makes my job...

Jul 2020
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VP/Other Executive

If I could go back in time and ehCOS were more matured and developed the way it is today, then I...

Jul 2020
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VP/Other Executive

The key missing part for us is the ability to see overall inpatient and outpatient numbers with a...

Jul 2020
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VP/Other Executive

I recommend that everis exercise more flexibility. They need to avoid charging for every little...

Jul 2020
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VP/Other Executive

Today we are using the billing system from everis, and it is working fine and meeting our basic...

Jul 2020
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VP/Other Executive

The idea of working with a multinational vendor was an attractive factor for us to select everis,...

Jul 2020
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VP/Other Executive

We understand that everis is a multinational company, and we are trying to follow their processes,...

Jul 2020
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VP/Other Executive

everis offered a portal for telehealth given the global COVID-19 pandemic, and we implemented and...

Jul 2020
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VP/Other Executive

The clinical functionality of ehCOS is much more developed, polished, and mature than the financial...

Jul 2020
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VP/Other Executive

The implementation at the inception was very poor, and I would have probably rated everis very low...

Jul 2020
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Director

There is a lack of professionalism from everis with us. They don't treat us as a client. When they...

Jun 2020
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Director

Overall, there was a lack of experience in managing the project from everis' team. The timelines...

Jun 2020
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Director

The implementation was never finished on time, and everis was never transparent on how things were...

Jun 2020
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Director

The level of service we received was way below what we expected, especially for the amount of money...

Jun 2020
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CIO

Delays in our implementation really drove our initial dissatisfaction with everis.

Jun 2020
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CIO

Our relationship with the vendor has gone well. We have had our ups and downs, but now we are in a...

Jun 2020
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CIO

We have seen a difference in technology given the fact that everis is a Spanish-developed system...

Jun 2020
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CIO

We have been working on improving the system to better cater to our needs in terms of overall...

Jun 2020
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CIO

The overall support around the pandemic has been remote only. Unfortunately, we don't have an...

Jun 2020
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CIO

The EMR from everis hasn't worked as promised given some of the missing functionality that we were...

Jun 2020
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CIO

We contracted everis because they were a multinational vendor and had a strategic focus in our...

Jun 2020
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CIO

everis needs to work on the system's dashboards and statistical reporting capabilities. They should...

Jun 2020
(0)
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CIO

The EMR has way too many clicks for the end user to get around and find usable information. We have...

Jun 2020
(0)
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Director

We like the overall product from everis, and the usability and flexibility that they offer is great....

Jun 2020
(0)
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Director

We were able to include a specific solution for telehealth to combat COVID-19, and obviously, that...

Jun 2020
(0)
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Director

I feel like we have received the technical support needed from everis during our implementation, and...

Jun 2020
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Director

One thing everis needs to improve is having better integration with the ERP solution. The poor...

Jun 2020
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CIO

The overall COVID-19 situation at our organization is very complicated. We are running at about 80%...

Jun 2020
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CIO

We have built a field hospital to increase our bed capacity, and one of the major challenges we have...

Jun 2020
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CIO

The overall EMR adoption is going okay at our organization. I have about half our hospitals at...

Jun 2020
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CIO

The clinical module of ehCOS Clinic works well and meets our needs. The low adoption rate is not...

Jun 2020
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CIO

We only received initial training, and that was given by everis' team when the system was first...

Jun 2020
(0)
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CIO

I love the overall product usability. ehCOS Clinic is easy to use for the end user. The system has a...

Jun 2020
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CIO

One of the weaknesses that I see with ehCOS Clinic is that the system doesn't have a feature or a...

Jun 2020
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