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NTT DATA Partial IT Outsourcing
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Ryan Oliver
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User Commentary

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CTO

We are largely satisfied with NTT DATA. Across the board, they are fine. Their core strengths are...

Aug 2021
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CTO

The one area where NTT DATA isn't as great is around the clinical help desk. The support is okay,...

Aug 2021
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CTO

We have used NTT DATA for a long time. They have gone through several iterations and have really...

Aug 2021
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CTO

Generally, I am a satisfied customer. I tell anybody that I am happy with the services that NTT DATA...

Aug 2021
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CTO

NTT DATA hasn't been as great at continually evolving with the rapidly changing environment. They...

Aug 2021
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CTO

NTT DATA is really good to deal with in terms of the contracting arm where we manage the complexity...

Aug 2021
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CTO

We typically don't use NTT DATA much for high-level services, strategy, and complex solutions. We...

Aug 2021
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CTO

NTT DATA avoids charging for every little thing. The pricing is one of the things I am most...

Aug 2021
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CTO

NTT DATA is really accommodating. They consistently do the job they are required to do. They have a...

Aug 2021
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CTO

NTT DATA is outstanding at knowing how our health system operates, where things are, who people are,...

Aug 2021
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CTO

We have a couple of on-site leaders that control the majority of the services. There is also a...

Aug 2021
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CTO

In terms of the quality of NTT DATA's staff, not everybody is the world's most amazing IT employee....

Aug 2021
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CIO

We have definitely seen a degradation in service over the last year. NTT DATA offshored the business...

Aug 2021
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CIO

When we built out our contract, we took into consideration that none of us live in a perfect world,...

Aug 2021
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CIO

NTT DATA is not strategic. They just want to tell us what we should do. They don't really want us to...

Aug 2021
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CIO

Involvement from the executives only happens if I reach out. The executives haven't really tried to...

Aug 2021
||
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CIO

NTT DATA has staff turnover, so we don't always know who to go to. The firm isn't really good at...

Aug 2021
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VP/Other Executive

NTT DATA does a great job of executing on the sales cycle, but in the transition from sales to...

Jul 2021
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VP/Other Executive

NTT DATA is engaged and lets us talk. They listen to our critiques and what we feel needs to happen....

Jul 2021
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VP/Other Executive

NTT DATA knows our system intimately, understands the disconnects, and can effectively relay those...

Jul 2021
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CIO

NTT DATA exceeds our expectations because they have a stable environment. It is appropriately sized,...

May 2021
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CIO

I can reach anybody at NTT DATA, and I can go up as high as I need to. They are interested to hear...

May 2021
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VP/Other Executive

We have had really good service from the vendor on the clinical side, but we have been frustrated on...

Apr 2021
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VP/Other Executive

NTT DATA executives are very responsive. We meet and have strategic discussions on a regular basis....

Apr 2021
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VP/Other Executive

In our new contract, we are driving innovation around help desk technology. NTT DATA is now...

Apr 2021
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Manager

Sometimes NTT DATA struggles with their execution. I don’t know whether that is something with their...

Feb 2021
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Manager

We don’t have any problems with the service that NTT DATA has provided. We have had a long-term...

Feb 2021
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VP/Other Executive

We will soon be working with a new vendor and ending our work with NTT DATA because we need to save...

Feb 2021
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VP/Other Executive

NTT DATA gets consistently good scores on all of our customer satisfaction surveys. With the work...

Feb 2021
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VP/Other Executive

NTT DATA doesn’t charge for every little thing. That is a good thing about them, and it was one of...

Feb 2021
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VP/Other Executive

I wasn’t pleased with NTT DATA’s strategy and how they approached a recent proposal. I get the...

Feb 2021
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Director

How NTT DATA performs really depends on certain things. It helps an organization to get a good...

Jan 2021
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Director

NTT DATA has quite a few different groups. I think that their services work for the demands they...

Jan 2021
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Director

I would recommend NTT DATA to others depending on the service. I would buy the vendor's database...

Jan 2021
||
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Director

NTT DATA is willing to negotiate prices. I think that we have reached a balance with them. I am okay...

Jan 2021
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Director

We no longer require the vendor's strategic ability, but the vendor still reaches out to us about...

Jan 2021
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Director

We have high customer satisfaction with the services that the vendor assists us with. NTT DATA...

Jan 2021
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Director

We get to interview who is coming on board, and NTT DATA trains those people before they are allowed...

Jan 2021
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Director

Our primary calls are handled offshore, and so far, our callers' experiences have been seamless. Our...

Jan 2021
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Director

NTT DATA isn't as proactive about utilizing automation and robotics as they could be.

Jan 2021
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Director

NTT DATA worked with me on doing change orders, and we negotiated the pricing, which I thought was...

Jan 2021
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Director

I feel very comfortable calling the vendor's leadership team at any moment. NTT DATA feels very...

Jan 2021
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Director

The vendor is very adaptive to our needs. When we ask them to provide a service, they do the job,...

Jan 2021
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VP/Other Executive

The vendor has been pretty helpful during the COVID-19 crisis. They try to do whatever they can from...

Nov 2020
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VP/Other Executive

We were not happy with the value we were getting, so we renegotiated our contract and had the vendor...

Nov 2020
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VP/Other Executive

Our partnership with the vendor is improving. The leaders we have now on the account are really...

Nov 2020
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VP/Other Executive

There is a level of service that I would like to see from the vendor, and I have a higher...

Nov 2020
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VP/Other Executive

I haven't talked to the vendor in any way about their strategic ability. The vendor hasn't...

Nov 2020
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VP/Other Executive

We have had a couple of projects with the vendor that have been a little bit bumpy, and that has...

Nov 2020
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VP/Other Executive

The vendor does a good job. They don't do a stellar job, but things aren't horrible. The vendor is...

Nov 2020
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