NTT DATA Partial IT Outsourcing Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:53:58 PM and Model.EvProductId = 892

Commentary Summary

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User Commentary

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CIO

Relationship

NTT DATA did a great job of supporting us through COVID-19. The services that they provided were...

Aug 2020
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CIO

Future Outlook

We fully intend to renew our agreement with NTT DATA. They are part of our long-term plans.

Aug 2020
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CIO

ROI and Cost

NTT DATA doesn't nickel-and-dime us. There is nothing charged beyond our contract. We pay hourly for...

Aug 2020
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CIO

Tools and Methodology

NTT DATA has such a basic service, but their availability is really outstanding, and we expect that....

Aug 2020
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CTO

Relationship

NTT DATA has been pretty decent through the COVID-19 pandemic. One of the things we have looked at...

May 2020
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CTO

ROI and Cost

I would buy services from NTT DATA again. For the price, they are a pretty good player in the...

May 2020
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CTO

ROI and Cost

NTT DATA doesn’t nickel-and-dime on the help desk side. The contract is clean, so there isn’t an...

May 2020
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CTO

Relationship

NTT DATA has a few skilled players but also a few people who aren't that solid. Also, we see a lot...

May 2020
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Manager

Relationship

We have been with NTT DATA for a long time. They have pretty much always risen to the occasion. We...

Mar 2020
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Manager

People and Knowledge

There is probably not a day that goes by that we don’t speak to somebody at NTT DATA. The person...

Feb 2020
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Manager

ROI and Cost

My CEO probably feels that we are nickel-and-dimed by NTT DATA, but we do not have the space in our...

Feb 2020
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Manager

People and Knowledge

I would definitely contract NTT DATA’s services again. Our representative is like one of our team...

Feb 2020
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Manager

Relationship

NTT DATA’s responsiveness, attention to detail, and idea of teamwork make it feel like they are...

Feb 2020
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Manager

Project Results

Sometimes, when I get a change order turned back to NTT DATA, there is a little bit of lag. I guess...

Feb 2020
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Manager

Tools and Methodology

We had some problems early on with our first go-round of work that NTT DATA was doing with us, and...

Feb 2020
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Manager

Project Results

NTT DATA has gotten work done for us in a timely manner. They met our timeline, and that was...

Feb 2020
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Manager

Sales and Contracting

The only negative thing that I would say about NTT DATA is that I don’t like their overnight foreign...

Feb 2020
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CIO

Tools and Methodology

NTT DATA has reorganized the company and been in flux. The general support structure has really...

Jan 2020
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Director

Relationship

I have a good relationship with NTT DATA. One of our leaders has a different opinion, but I am...

Jan 2020
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Director

People and Knowledge

The quality of NTT DATA’s staff and consultants ranges because they have different tiers. Their...

Jan 2020
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Director

Other Observations

I would recommend NTT DATA to a friend, depending on the services that friend was looking for....

Jan 2020
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Director

People and Knowledge

The quality of service with NTT DATA depends on the delivery manager and account executive assigned...

Jan 2020
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VP/Other Executive

Relationship

NTT DATA has stepped up the level of their support. We are very satisfied.

Jan 2020
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Director

Relationship

NTT DATA has been a great company to work with. They have provided us with everything they have...

Dec 2019
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Manager

Tools and Methodology

NTT DATA could have done a better job of transitioning the applications. There were several...

Dec 2019
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Manager

Relationship

Our experience with NTT DATA has been good. They have continued to perform. We have scaled back our...

Dec 2019
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Manager

ROI and Cost

NTT DATA charges me for every little thing. For our reporting services, if anything is over an hour,...

Dec 2019
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Manager

Lessons Learned

I don’t know whether NTT DATA consistently exceeds my expectations, but they consistently meet my...

Dec 2019
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VP/Other Executive

ROI and Cost

NTT DATA goes a long way to meet the needs of the customer, and they don’t nickel-and-dime us. That...

Dec 2019
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VP/Other Executive

Relationship

The vendor could be more deeply engaged in the strategy of our organization, and that is quite a...

Dec 2019
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VP/Other Executive

Tools and Methodology

If I had to call out my favorite thing about NTT DATA, it would be their flexibility to customize...

Dec 2019
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VP/Other Executive

Relationship

The vendor consistently works to a high standard. If we have problems, because we inevitably will...

Dec 2019
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CIO

Relationship

NTT DATA is consistent. They meet all of the requirements in our SLAs. They are attentive and...

Dec 2019
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Manager

Tools and Methodology

I don't know that the company's latest reorganization was a good move. It will be interesting to...

Nov 2019
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Manager

People and Knowledge

All of NTT DATA's technical support people are very good at what they do. Most of them really...

Nov 2019
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Manager

Tools and Methodology

In terms of executive involvement and driving outcomes, I would like to see NTT DATA get their...

Nov 2019
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Director

Tools and Methodology

We depend on NTT DATA for help desk services. Their resources have delivered on their contractual...

May 2019
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Director

Other Observations

Our biggest lesson learned when we migrated our help desk services to NTT DATA was that we would not...

May 2019
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CIO

Tools and Methodology

NTT DATA just can’t get the service right, and they don’t have any strategic vision. They don’t have...

Oct 2018
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CIO

Relationship

The executives keep changing. We have had many executives in the last couple of years, and that is a...

Oct 2018
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CIO

Project Results

Some of the NTT DATA people are trained to help users resolve issues when they call the help desk,...

Oct 2018
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CIO

Project Results

We have a lot of challenges with NTT DATA. As part of the SLAs, we measure NTT DATA every month...

Oct 2018
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CIO

People and Knowledge

NTT DATA is totally incompetent. They aren't performing well on the metrics. We get visibility from...

Oct 2018
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CIO

Project Results

We try to hold NTT DATA accountable through escalation, and we have monetary penalties if they don’t...

Oct 2018
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CIO

ROI and Cost

Nickel-and-diming isn't the issue with NTT DATA. They don't charge for little things because of the...

Oct 2018
 Helpful

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Director

Project Results

When NTT Data was owned by Dell, we had some pretty severe issues making the company work for us....

Oct 2018
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Director

Tools and Methodology

One of the main things NTT DATA needs to improve is the tool set. Considering all the different...

Oct 2018
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Director

Future Outlook

Right now, we aren't considering replacing NTT DATA. I am not sure that another firm could come in,...

Oct 2018
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Director

Tools and Methodology

We still kind of struggle with NTT DATA not taking ownership and total responsibility. The...

Oct 2018
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CIO

People and Knowledge

One of the consequences of outsourcing things to NTT DATA is that they have a call center in...

Sep 2018
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CIO

ROI and Cost

NTT DATA charges for every little thing. They are a very traditional outsourcing firm. They have a...

Sep 2018
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VP/Other Executive

Project Results

NTT DATA is very strong in the provider space. Frankly, I would consider them for anything.

Aug 2018
 Helpful

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VP/Other Executive

ROI and Cost

NTT DATA is doing everything as expected. They are hitting service levels and delivering as...

Aug 2018
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VP/Other Executive

Tools and Methodology

I would like to have the ability to chat with the service desk from NTT DATA; we don't have the chat...

Aug 2018
 Helpful

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VP/Other Executive

Relationship

Dell Services was worse than Perot. That isn't so much a condemnation of Dell Services; they just...

Aug 2018
 Helpful

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CIO

Tools and Methodology

We have people from NTT DATA on our help desk. They are doing okay. They aren’t able to do a good...

Aug 2018
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CIO

Tools and Methodology

NTT DATA has professional people, but they could definitely do better. They meet our expectations,...

Aug 2018
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CIO

People and Knowledge

NTT DATA doesn’t have as much visibility as they should have. There are challenges because they need...

Aug 2018
 Helpful

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CIO

Project Results

NTT DATA’s performance hasn’t been great, so we have been looking at using other firms.

Aug 2018
 Helpful

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Director

Relationship

We have a great working relationship with NTT DATA. When we identify an opportunity to improve, they...

Jul 2018
 Helpful

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Director

ROI and Cost

We have been able to achieve certain standardizations across our enterprise with NTT DATA’s help...

Jul 2018
 Helpful

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Director

Lessons Learned

The first issue that comes up when we transition a hospital to NTT DATA’s help desk services is the...

Jul 2018
 Helpful

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VP/Other Executive

Project Results

We didn't have a help desk when we launched our acute and ambulatory EMRs. Our internal IT staff was...

Jul 2018
 Helpful

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VP/Other Executive

Project Results

NTT DATA has met our expectations. The resources do a great job with first-level calls. They tell...

Jul 2018
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VP/Other Executive

Project Results

The user satisfaction has been good. We occasionally hear some complaints about the resources having...

Jul 2018
 Helpful

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VP/Other Executive

Future Outlook

We are pushing NTT DATA's help desk services out to more hospitals because we want NTT DATA to...

Jul 2018
 Helpful

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VP/Other Executive

Project Results

We had NTT DATA as a service partner for our clinical and technical help desk. We were happy with...

Nov 2017
 Helpful

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VP/Other Executive

Project Results

NTT DATA is experiencing a lot of turnover, and that has been very challenging. One of our people...

Oct 2017
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