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NTT DATA Partial IT Outsourcing Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

Research Director

ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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Director

Relationship

We have high customer satisfaction with the services that the vendor assists us with. NTT DATA...

Jan 2021
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Director

Tools and Methodology

We get to interview who is coming on board, and NTT DATA trains those people before they are allowed...

Jan 2021
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Director

Project Results

Our primary calls are handled offshore, and so far, our callers' experiences have been seamless. Our...

Jan 2021
(0)
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Director

Tools and Methodology

NTT DATA isn't as proactive about utilizing automation and robotics as they could be.

Jan 2021
(0)
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Director

ROI and Cost

NTT DATA worked with me on doing change orders, and we negotiated the pricing, which I thought was...

Jan 2021
(0)
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Director

Relationship

I feel very comfortable calling the vendor's leadership team at any moment. NTT DATA feels very...

Jan 2021
(0)
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Director

Relationship

The vendor is very adaptive to our needs. When we ask them to provide a service, they do the job,...

Jan 2021
(0)
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VP/Other Executive

Tools and Methodology

The vendor has been pretty helpful during the COVID-19 crisis. They try to do whatever they can from...

Nov 2020
(0)
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VP/Other Executive

Sales and Contracting

We were not happy with the value we were getting, so we renegotiated our contract and had the vendor...

Nov 2020
(0)
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VP/Other Executive

Relationship

Our partnership with the vendor is improving. The leaders we have now on the account are really...

Nov 2020
(0)
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VP/Other Executive

Other Observations

There is a level of service that I would like to see from the vendor, and I have a higher...

Nov 2020
(0)
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VP/Other Executive

Relationship

I haven't talked to the vendor in any way about their strategic ability. The vendor hasn't...

Nov 2020
(0)
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VP/Other Executive

Tools and Methodology

We have had a couple of projects with the vendor that have been a little bit bumpy, and that has...

Nov 2020
(0)
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VP/Other Executive

Relationship

The vendor does a good job. They don't do a stellar job, but things aren't horrible. The vendor is...

Nov 2020
(0)
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CIO

Relationship

NTT DATA did a great job of supporting us through COVID-19. The services that they provided were...

Aug 2020
(0)
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CIO

Future Outlook

We fully intend to renew our agreement with NTT DATA. They are part of our long-term plans.

Aug 2020
(0)
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CIO

ROI and Cost

NTT DATA doesn't nickel-and-dime us. There is nothing charged beyond our contract. We pay hourly for...

Aug 2020
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CIO

Tools and Methodology

NTT DATA has such a basic service, but their availability is really outstanding, and we expect that....

Aug 2020
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CTO

Relationship

NTT DATA has been pretty decent through the COVID-19 pandemic. One of the things we have looked at...

May 2020
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CTO

ROI and Cost

I would buy services from NTT DATA again. For the price, they are a pretty good player in the...

May 2020
(0)
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CTO

ROI and Cost

NTT DATA doesn’t nickel-and-dime on the help desk side. The contract is clean, so there isn’t an...

May 2020
(0)
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CTO

Relationship

NTT DATA has a few skilled players but also a few people who aren't that solid. Also, we see a lot...

May 2020
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Manager

Relationship

We have been with NTT DATA for a long time. They have pretty much always risen to the occasion. We...

Mar 2020
(0)
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Manager

People and Knowledge

There is probably not a day that goes by that we don’t speak to somebody at NTT DATA. The person...

Feb 2020
(0)
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Manager

ROI and Cost

My CEO probably feels that we are nickel-and-dimed by NTT DATA, but we do not have the space in our...

Feb 2020
(0)
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Manager

People and Knowledge

I would definitely contract NTT DATA’s services again. Our representative is like one of our team...

Feb 2020
(0)
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Manager

Relationship

NTT DATA’s responsiveness, attention to detail, and idea of teamwork make it feel like they are...

Feb 2020
(0)
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Manager

Project Results

Sometimes, when I get a change order turned back to NTT DATA, there is a little bit of lag. I guess...

Feb 2020
(0)
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Manager

Tools and Methodology

We had some problems early on with our first go-round of work that NTT DATA was doing with us, and...

Feb 2020
(0)
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Manager

Project Results

NTT DATA has gotten work done for us in a timely manner. They met our timeline, and that was...

Feb 2020
(0)
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Manager

Sales and Contracting

The only negative thing that I would say about NTT DATA is that I don’t like their overnight foreign...

Feb 2020
(0)
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