Nuance CDI Solutions Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 10:15:00 PM and Model.EvProductId = 185210

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User Commentary

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Manager

ROI / Cost (care and feeding)

I would buy Nuance's solution again. I am planning to renew my contract in the future. We get our...

Aug 2020
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Manager

Relationship

Nuance absolutely keeps all promises. The vendor thinks of things before I do and comes to us with...

Aug 2020
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Manager

Functionality and Upgrades

I am very happy with the program. It is very intuitive, and there are multiple approaches to get...

Aug 2020
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Manager

Functionality and Upgrades

I would give the product a high score for supporting our integration goals. Compared to the upgrades...

Aug 2020
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Manager

Functionality and Upgrades

Having the ability to save changes in the reports would be wonderful. It might take some time for...

Aug 2020
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Manager

Functionality and Upgrades

I love certain capabilities of the system that I didn't have before. I like the variety of pathways...

Aug 2020
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Director

Functionality and Upgrades

Nuance's solution is user friendly. It is easy to get into the system and move around and work. I...

Jul 2020
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Director

Other Observations & Comments

We have spent a lot of money on a product that, so far, has not given us an advantage to our...

Jul 2020
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Director

Functionality and Upgrades

Our contacts we have had with the JATA side are responsive to our needs, but because the AI is so...

Jul 2020
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Director

Functionality and Upgrades

Initially, we were with JATA, and then they partnered with Nuance. That was a huge change because...

Jul 2020
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Director

Functionality and Upgrades

We have gone through multiple IT versions since we have been with the vendor. The first one was very...

Jul 2020
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Director

Interfacing and Integration

We were told that the solution could help us with certain functionality that would reduce some of...

Jul 2020
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Director

Other Observations & Comments

We have a champion at the system level who is at a VP level. I think that person will be able to...

Jul 2020
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Director

ROI / Cost (care and feeding)

Nuance didn’t give us enough licenses to cover the FTEs. The cost for one license is ridiculous when...

Jul 2020
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Director

Implementation and Training

Nuance's go-live team and training on how to use the product have been good. We are still working on...

Jul 2020
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Director

Technology

Our main goal in switching to Nuance's system was to create things that stimulated strategic...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Nuance CDI Solutions is an AI tool, which is the wave of the future. The solution works very easily...

Jul 2020
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Director

Other Observations & Comments

It looks like we are going to another vendor. I am still using Nuance because the other vendor is...

Jul 2020
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Director

Other Observations & Comments

During the COVID-19 crisis, Nuance didn’t do reports like other vendors did, but they offered...

Jul 2020
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Director

Technology

I am hiring another company. If Nuance and our other vendors would give me what I need, I wouldn’t...

Jul 2020
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Manager

Functionality and Upgrades

We went through a very bad period where we had a lot of issues with the system. Things haven’t...

Jul 2020
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Manager

Service and Support

Sometimes I feel like I understand the software better than Nuance. That is strange. When I speak to...

Jul 2020
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Manager

Functionality and Upgrades

MS-DRG was the focus of J.A. Thomas. Once Nuance acquired J.A. Thomas, they added the APR-DRG. We...

Jul 2020
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Manager

Functionality and Upgrades

If my clinical documentation specialists don't know the diagnosis, they are only going to ask for...

Jul 2020
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Manager

ROI / Cost (care and feeding)

We almost canceled all of the contracts with Nuance. Their service was not good, and the system was...

Jul 2020
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Manager

Relationship

Some vendors we work with fix issues quickly. That isn't the scenario with Nuance. The data they...

Jul 2020
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Manager

Functionality and Upgrades

Nuance’s reports are very weak and inaccurate; one report doesn’t match the other. And I have to do...

Jul 2020
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Manager

Functionality and Upgrades

During the COVID-19 crisis, we had an update from Nuance. We upgraded, but we had a problem where...

Jul 2020
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Manager

Interfacing and Integration

The system doesn’t speak with any of our software solutions, and that is one of the problems. The...

Jul 2020
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Manager

Service and Support

I think our satisfaction will go down with Nuance over the next year because the reports are...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The system is cheaper than others. I remember discussing moving to a new product. The Nuance product...

Jul 2020
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Manager

Relationship

The vendor executives get involved only if they need to sell or present their product. Otherwise, I...

Jul 2020
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Manager

Service and Support

Nuance’s support team is good. The support people communicate well, and they follow up well. But...

Jul 2020
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Manager

Functionality and Upgrades

I don’t know whether the new software that Nuance wants everybody to go on is considered new...

Jul 2020
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VP/Other Executive

Service and Support

Nuance did not do anything for us through COVID-19. We have some executive involvement from Nuance...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

CDI integration is Nuance’s biggest issue. There are some things they do, but there are big...

Jul 2020
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VP/Other Executive

Other Observations & Comments

We are leaving Nuance’s CDI product right now. I hesitate to dog Nuance at the moment. For CDI, we...

Jul 2020
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VP/Other Executive

Service and Support

The product is good. I don’t think that it has any impact on interoperability. Nuance has a great...

Jul 2020
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VP/Other Executive

Service and Support

Nuance needs to work on their ongoing support and on growing the competency of their CDI team.

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

Nuance said they were attempting to work on a solution to integrate with our enterprise system, but...

Jun 2020
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Analyst/Coordinator

Future Outlook

We can’t do our jobs without Nuance’s tool or a tool like it. I would assume the system is part of...

Jun 2020
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Analyst/Coordinator

Lessons Learned

The system is a very complex product. Once people understand it, it is fine, but there is a steep...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

Nuance’s new software looks pretty good and cool. They are delivering new technology. I would say it...

Jun 2020
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Analyst/Coordinator

Service and Support

We looked at coding software, and COVID-19 codes were updated and done before Nuance could even roll...

Jun 2020
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Analyst/Coordinator

Service and Support

We had the same contact person for a long time, and that person moved on. Another person was brought...

Jun 2020
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Analyst/Coordinator

Technology

Nuance has recently rolled out the latest and greatest thing. We don’t own that thing; we have their...

Jun 2020
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Analyst/Coordinator

Relationship

Our interactions with the vendor's people have been a bit of a mixed bag. There is a person who...

Jun 2020
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Analyst/Coordinator

Implementation and Training

Nuance’s software is great, and the people who handle our cases directly, like our client managers,...

Jun 2020
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Manager

Relationship

Nuance has been excellent. They want to work with us. I will often get notes from Nuance saying that...

Jun 2020
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Manager

ROI / Cost (care and feeding)

As great as Nuance is with their customer service and products, the contracting and pricing were...

Jun 2020
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Manager

Implementation and Training

We had some recent training from Nuance, and it went very well. Nuance did a good job with their...

Jun 2020
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Manager

Functionality and Upgrades

Nuance has updated reporting and analytics compared to other vendors, and the system is a little...

Jun 2020
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Director

Functionality and Upgrades

The platform has been good based on the technology that was available at the time the platform was...

May 2020
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Director

Service and Support

The vendor has been really great. They have been really responsive to us. The vendor is helping to...

May 2020
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Director

Service and Support

In the beginning, I don’t think anybody had a whole lot of data to bring forth. Anything that we...

May 2020
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Director

ROI / Cost (care and feeding)

The vendor is good at what they do. But the cost is not worth it. I am sure the vendor has lost...

May 2020
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Director

ROI / Cost (care and feeding)

The biggest downfall is that the vendor nickel-and-dimes us to death. Cost is the biggest issue....

May 2020
 Helpful

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Director

Implementation and Training

I have gone through multiple implementations at the same time. Once the vendor implements, they give...

May 2020
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Director

Functionality and Upgrades

The vendor has different products, but we are a big system, and we started out with one software....

May 2020
 Helpful

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Director

Other Observations & Comments

The vendor has new technology that prioritizes cases. I haven’t used it, but I have seen it. The...

May 2020
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Director

Functionality and Upgrades

We are fairly happy with the product. If I had to make a decision today based on my current...

May 2020
 Helpful

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Director

Interfacing and Integration

I would like the vendor's product to integrate with their coding product like other vendors'...

May 2020
 Helpful

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Director

Service and Support

The vendor's phone and web support people take a long time to get anything done. There was a...

May 2020
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Director

Relationship

The vendor does really well with executive involvement. I had many calls after I got home from the...

May 2020
 Helpful

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Director

Other Observations & Comments

The vendor needs to be thinking ahead about complete and accurate documentation to help us with our...

May 2020
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VP/Other Executive

Other Observations & Comments

My advice to others would be to make sure that what they ask for is actually aligned in the contract...

Apr 2020
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VP/Other Executive

Service and Support

Our point of contact has checked on us to see whether there is anything we need during the pandemic....

Apr 2020
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VP/Other Executive

Sales and Contracting

When we first went live, what we had was not what had been shown to us in the demo. We had been led...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

We are having to work back and forth in two systems because the Nuance system doesn't do one thing....

Apr 2020
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VP/Other Executive

Sales and Contracting

With contracts, everybody needs to be on the same page in terms of what is in the contract....

Apr 2020
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Nurse

Functionality and Upgrades

Everything is already embedded in the software. We can use the product to search for COVID-19. The...

Apr 2020
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Nurse

Future Outlook

I would assume that the solution is part of our long-term plans because it benefits the company and...

Apr 2020
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Nurse

Service and Support

The support we have from Nuance is very good. Whatever we need, they provide it to us. They are very...

Apr 2020
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Nurse

Implementation and Training

The vendor has done well with following up after an implementation. The company was bought by Nuance...

Apr 2020
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Nurse

Other Observations & Comments

Most people are on top of their game. Our review of the product shows that we are applying what...

Apr 2020
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Nurse

Relationship

However Nuance promoted the system, that is what we have been experiencing. The system works. Nuance...

Apr 2020
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Nurse

Functionality and Upgrades

I hope the vendor doesn't increase the price so we can keep the software because we are used to it....

Apr 2020
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VP/Other Executive

Implementation and Training

The vendor needs more continuity between their trainers. We have had some challenges historically...

Apr 2020
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VP/Other Executive

Relationship

The quality of the vendor's consultants has decreased over the years that I have been involved with...

Apr 2020
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Director

Relationship

I think there is always a need to connect, even though we are always in conversation with Nuance. We...

Apr 2020
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Director

Interfacing and Integration

Our system is top notch in how it integrates with our EHR. The integration with the CAC piece has...

Apr 2020
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Director

Relationship

I would purchase Nuance's product again. The only problem is that the product doesn't play well with...

Mar 2020
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Director

Relationship

Nuance's executives change so often, but we started out with an account representative that we...

Mar 2020
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Director

ROI / Cost (care and feeding)

We got our ROI a couple of months after our implementation. The solution is very user friendly and intuitive....

Mar 2020