Dragon Medical One
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
The vendor has great online education; they have online tools to help the end users.
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We have a regular call with Nuance to go over numbers, places where we can improve, and in what ways...
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Nuance's support team is not good. Their response times are bad, and sometimes I can't understand...
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Dragon Medical One is easy to use and understand. Our end users are happy with the system.
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We get great service when we have issues, but issues are minimal, and the product works great....
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Because of Dragon Medical One, we see better clinician satisfaction. Previously, physicians got...
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We switched to Nuance's product because it was embedded within our EHR, and we knew that would be a...
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We were able to eliminate most of our old-style transcriptions with Dragon Medical One. Dragon...
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We don't have a lot of needs right now, but when we do, we can call the vendor about our issues....
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We have had some issues with the cost of the technology. Some physicians have had certain quirks...
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Nuance has come a long way. Now, Dragon Medical One is really just a plug-and-play system. We plug...
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Nuance has gotten better about the value relationship in the most recent year.
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Our implementation of the system was great, even with the pandemic. Things went really well. We had...
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The integration of Nuance's system with our EMR works really well.
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Nuance's system is mostly intuitive. There are a couple of extra clicks here or there, and I can see...
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Once Nuance gives us a timeline, they deliver on it.
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Nuance's system has a very narrow use case. I would love to use it for chart navigation, but it...
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The vendor reaches out when they have new functionality that they might want to sell us, but I don’t...
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Dragon Medical One is fairly expensive for what it is, but it is mission critical for us at this...
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Dragon Medical One is primarily used by our physicians and advanced providers as a supplement to...
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Sometimes there are strange compatibility issues or quirky things that happen when using Dragon...
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We have a very complex environment. I have asked Nuance for enhancement requests over the years, and...
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The vendor's support team has been really good. We did things really well in the beginning, so we...
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We do have vendor executive involvement. Things have been great, and the vendor's teams have been...
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I would like to see improvements in the back-end functionality for the PowerMic Mobile app. I would...
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Nuance is getting better at reporting. They have provided us with metrics about usage and automatic...
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We basically have the ability to add anyone we want to the system, and that is nice. We don't have...
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We did all of our pilot training via Zoom due to the COVID-19 pandemic. We then rolled out the...
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The system is super time efficient and hopefully will continue to be a tool that gets people home on...
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We are trying to have the majority of our providers on the system by the end of the year, but they...
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We do not have the ability to use the dictation functionality in other software. It would be really...
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When we talked to other organizations that already used this system, it seemed that the integration...
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We use a certain type of microphone with the system. When the COVID-19 pandemic happened, we had to...
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I would like the vendor to provide more beefy documentation that I could use to give my providers...
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Dragon Medical One gets data directly into our EMR without delay or pause. Its machine learning...
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There was no on-site trainer training for the product, but we are used to having on-site training...
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Our old product had some features that are not offered through Dragon Medical One, and those...
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The vendor solves our problems, and they are prompt.
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Other products have some things that could enhance Dragon Medical One and allow the product to do...
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If we give the vendor a problem, they solve it. Even when the provider who has the problem is not...
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The providers love Dragon Medical One so much. The system is so easy to use compared to our previous...
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I know who the vendor executives are, and I have had conversations with them based on the successes...
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The time spent on Dragon Medical One up front can be extensive. It can take a while to build the...
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Our physicians say that Dragon Medical One works well once the dictionary and the vocabulary are...
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If I could go back in time, I probably wouldn't buy Dragon Medical One again. But if I were making...
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Dragon Medical One isn't integrated with our EMR, but Nuance is trying. They would integrate the...
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Dragon Medical One's upgrades are not client friendly. They have microphone extensions that are...
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Nuance offers very good training. They have a lot of resources.
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Dragon Medical One is a solid solution. I am not sure how people use certain software today without...
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I train and support my providers on the solution after I set up their access to it. As long as the...
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The vendor’s help desk people are slow, and when a problem requires escalation from day one, it...
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Dragon Medical One is so easy to implement and use. The time savings are tremendous. We get what we...
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Our physicians like using Dragon Medical One. The product can be used across platforms, so our...
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Our employees enjoy that they have one login for the speech-to-text system. Secondly, the system has...
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The physicians get very self-sufficient on Dragon Medical One. I help our users set up one or two of...
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Nuance continually updates Dragon Medical One. At times it seems like I get one update in, and then...
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The system does not differentiate between two categories within the same specialty. If the system...
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Nuance came on-site and helped the physicians get started through train-the-trainer classes. My...
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We are expanding our use of Dragon Medical One. Eventually, we would like to expand into the nursing...
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The product is very easy to train. Nuance’s website says the system can translate 150 words per...
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Our physicians see the transcription from Dragon Medical One in real time as they are dictating, and...
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There is only one discipline in which I have consistently had a problem with Dragon Medical One...
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I like the accuracy of the product as well as its ease of use, especially when we are using Nuance's...
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Dragon Medical One’s strengths are probably its productivity and efficiency, both in our EMR and...
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The product has further functionality in what has been traditionally called command sets. That kind...
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The vendor comes out with a lot of things that are all shiny and slick. They will be coming out with...
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The biggest problem right now is that Nuance is transitioning from Dragon Medical Network Edition to...
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I like the product, and the vendor has been pretty good. The speech recognition within Dragon...
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One of the limitations on our side is we don't have as many licenses as requests, so we have more...
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The product is fairly low maintenance. I don't do any of the installing. I do test out any new...
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The product is fantastic. The product has improved 1,000,000% since I started using it years ago. It...
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Dragon Medical One works very well for us. The transcription process we previously used was...
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Dragon Medical One is embedded in our EMR, so the physicians can write notes from there. We brought...
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The vendor is willing to do as much or as little as we want. They offer all sorts of additional...
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Dragon Medical One is a great tool for providers. It is even good for our back-office folks and...
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I have a great working relationship with Nuance. They are so wonderful. I can always reach out to...
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Dragon Medical One has been so impactful for our providers during COVD-19 because a lot of them...
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We have to purchase individual licenses, so the system can be a little time consuming because we...
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An organization should take training into consideration to make sure the providers get the most out...
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I would like to see an improvement in Nuance's level-one triage. I have to sometimes go to a...
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The product is great. Our sales representative and all of the people on our account are great to...
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The product integrates with Epic's system very well. A physician can launch Dragon Medical One from...
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I would advise other organizations to have physician champions to push out the product. That really...
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We have one set subscription fee that doesn't go up or down. We have absolutely received our money's...
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Nuance trained us initially, and then we did all future training. The training was really focused....
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We have Dragon Medical One directly embedded into all of our EMRs. Dragon Medical One integrates...
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Dragon Medical One is very simple for providers. In the years that we have had Dragon Medical One,...
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Nuance delivers new technology even faster than what I can upgrade. I didn't expect better accuracy,...
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Providers aren't supposed to call the vendor directly, and sometimes they do, and the support people...
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Nuance is by far my favorite vendor to work with, and Dragon Medical One is my favorite system to...
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We are planning to move to another hospital system, but I want to keep Dragon Medical One because it...
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With Dragon Medical One, Nuance charges us for every packet, and every specialty and license has a...
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Nuance has done really well with the reporting. It is available. It is not something extra we have...
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We want to dictate with Dragon Medical One and use a worklist from a certain vendor, but Dragon...
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Dragon Medical One's tier-one support people can fix the majority of our problems. We usually don't...
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Dragon Medical One has been great because we do a lot of dictation. The solution allows us to...
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We chose the product because we knew that it could integrate with a certain other vendor's systems....
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We did our training for the system virtually. That was great. The resources that trained us were...
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The tool is pretty intuitive for people once they get the hang of it. The product learns about the...
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We had a little blip in the system that was caused by someone on our side, but Nuance told us about...
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Dragon Medical One is a game changer. Most people expect to see voice-to-text functionality in...
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The product is obviously listening to us, so it would be great if the vendor would share what they...
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I know Nuance was recently acquired by Microsoft. Some of our opinion depends on how that merger goes....
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Nuance is very proactive, and I appreciate that. They tell us well in advance what versions are...
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Nuance has on-site trainers. They are very good about training.
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The system communicates with others very well. It works perfectly and does everything it is supposed...
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We have a customer service representative from Nuance who answers questions quickly. However, they...
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We have to have an enterprise license. Otherwise, the vendor will nickel-and-dime us. Once we...
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Our staff likes the product, although the transcription doesn’t look good if they don’t proofread....
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It took a while to get used to the system because the system has a whole new set of terminology....
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We didn't like Nuance’s analytics in the beginning. The analytics weren't robust at all. Nuance was...
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We eliminated a lot of our transcription services by implementing Dragon Medical One.
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Dragon Medical One's accuracy is very good. That was an issue before, but Nuance has made some great...
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I would like to buy the PowerMic tool or take the one I have at the hospital to use at home on my...
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Dragon Medical One saves me time, so the business side of me would recommend it for the sake of the...
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We went with Dragon Medical One a long time ago to replace our transcription services, and it has...
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Nuance is a pleasure to work with. We meet regularly with our account managers to talk through...
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We were recently debating whether it would make sense for us to purchase individual licenses or go...
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There is a set system price that we pay, but we have to pay separately for certain add-ons. We have...
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We have had upgrades to the system, and the vendor has offered whatever we need. If we need trainers...
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We have regular calls with the vendor. Their support is very good. One of the things the vendor does...
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Nuance takes our feedback, and they are great about meeting with us and troubleshooting issues. They...
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Nuance has occasionally released versions of the solution that could have used a little more...
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The vendor's nickel-and-diming has gotten better. We have a system-wide license now instead of a...
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Our providers definitely like Dragon Medical One. It helps them to document things more quickly. The...
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When we were on the Dragon Medical One network edition, we struggled a little. There were some...
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The providers love Dragon Medical One. The system is efficient and streamlined, and it fits the...
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In some instances, we do at-the-elbow training with Nuance. If we have a doctor whose name could be...
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I have so many contacts at Nuance that I have a hard time remembering all their names sometimes....
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The vendor outsources their support to another country. Sometimes, when companies do that, their...
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The vendor gives us reports. We can also do call things in the system, but those features aren't...
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The vendor's support team is proactive about telling us when the system will be down. The vendor...
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One major issue with the system is the way that it handles microphones. That is the number one thing...
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Whenever we show the solution to a doctor, we tell them to try to say as many medical terminologies...
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A certain version of the solution's training has gone down. The version of that training that we...
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The vendor is slowly moving ahead with getting the system's commands into our EMR. That is new...
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The vendor has the new Dragon Ambient eXperience. They are trying to move into the future of having...
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We have managers who use Dragon Medical One as a standalone solution. It works outside of our EMR,...
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Our EMR is implementing more speech technology and integrating the solution more with its commands....
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We basically train our providers in-house. We don't use the vendor's training team. But their...
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Nuance works very closely with our EMR vendor. I would say that that is good.
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Our providers would say that Dragon Medical One has always been a good system. It has been a steady...
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The number one benefit of Dragon Medical One is its accuracy. The second benefit of the system is...
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Our experience with Dragon Medical One is fair.
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The technical support is outstanding, particularly in deploying Dragon Medical One with various...
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We ask that Nuance continues to develop to stay ahead of the curve and that they keep doing what...
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Nuance very much wanted to do follow-up training and end-user training with the providers. Our...
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Dragon Medical One works well, regardless of the user’s specialty. Even folks who have used Dragon...
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Nuance is a leader in this space. I can recognize who they are and what they have done. We have...
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I am a little worried about the merger with Microsoft. I don't want Nuance’s support to become giant...
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We get personalized service from Nuance and a fair amount of attention. Part of that is the vendor...
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The team that we worked with when we implemented Dragon Medical One and the team we have now that we...
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I use the system multiple times a day. The vendor did very well creating the system. It is easy to...
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The system has great voice recognition; it is much better than previous versions. The system is...
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The system does really well. The only thing it ever gets confused about is our names. That is common...
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Our relationship with the vendor is very good. Customer service is one of their key strengths. They...
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Technology costs so much money that sometimes nobody thinks about receiving their money's worth. But...
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For newer physicians, the fact that all the EMRs, the editor, and everything works with Dragon...
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We don't work with the vendor very much. That is how good their technology is. It is very low...
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When we load into the system, we can pick our specialty. The solution has a library already loaded...
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Training isn't necessary for Dragon Medical One, but what training we did get was good. With Dragon...
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Nuance has made some changes to their internal structure and how they break things down. My only...
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Early on, Nuance made a promise related to the athena system that was never kept. There was supposed...
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The vendor notifies us when they are going to make functionality or system changes. My biggest...
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We don’t really interact with Nuance much. When the contract comes up for renewal, I never get past...
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One aspect of the program is that it is very savvy in its ability to use smartphones as dictation...
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I regularly hear from our account manager, and I can get in touch with them if I need to. We rarely...
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We have had some very slow performers in our EMR that have picked up immensely through the dictation...
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The product's interface is intuitive for users. I have seen physicians get logged in to the system...
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Nuance has some new things that we might want to try, like their new virtual-assistance features. I...
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As far as the proactivity of Nuance's service goes, they are really good at connecting with their...
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Nuance is doing some aggressive marketing right now. They talk to a lot of markets and force us to...
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I haven't known Nuance to nickel-and-dime us, but they are certainly business savvy. They have other...
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Nuance's trainers have been working for their company for many years. They are very consistent and...
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I like the ease of use for the provider staff and ease of use at the desktop or mobile device....
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The microphones that Nuance provides for Dragon Medical One need to be better. They break easily. I...
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Nuance’s biggest assets are their support staff members and R&D. Their products have consistently...
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Dragon Medical One just works. I can use my AirPods, walk around my basement, and dictate into the...
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I would love a break on the pricing from Nuance, but I am probably not going to get that.
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I definitely like that Nuance has taken out the intensive training that providers used to have to...
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The mobile version of Dragon Medical One is excellent. Providers can use their mobile devices for...
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If we have a new provider who is just starting out, it would be nice if they could accept other...
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We have issues with some of the plug-in microphones that we use for Dragon Medical One. For some...
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Since the acquisition, we haven't been able to get anybody from Nuance on the phone. If we have...
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My last conversation with the vendor was on optimizing the utilization of Dragon Medical One in our...
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We usually just submit our tickets online. We struggle to get responses even when we are emailing...
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Nuance has good tools, but they haven't necessarily empowered their customers to use those tools....
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To come out with the best contracting price, I would tell others that they can get different things...
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I can't say that I have really heard any complaints about the system. Dragon Medical One seems to...
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Everything is included in the system's license charge, so we don't have multiple charges from...
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Nuance could definitely improve their communication with users about the tools that are available....
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We have a complicated environment. There are some things about the solution that don't work as...
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The vendor has the technology that we need, but they struggle to make it commercially available for...
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We have staff members who have real scribes who are physical people walking around behind them. Then...
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From a performance perspective, the product’s functionality has taken leaps and bounds from where it...
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I still classify Nuance as a vendor rather than a partner. I worry a little about their architecture...
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Nuance has been delivering new technology. Based on what the road map looks like for Nuance and what...
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Nuance nickel-and-dimed us on licensing at the beginning because we had Dragon Medical One and...
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Dragon Medical One has been a very good product and does what it is supposed to do. Some of the...
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Something Nuance could do to make the product even better would be to add passive listening modes....
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We have recently had a very good experience with Dragon Medical One. We added it to learn about it,...
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I haven't seen Nuance charge for every little thing. The charges are global. Nuance gets us with the...
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Dragon Medical One is great across the board. It has integration and outcomes. The system works with...
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Nuance tries to keep their promises. There are limitations, but they do try. They don’t...
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Everything is as described. Nuance’s support is amazing. Usually, we can get somebody by text or by...
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I haven’t had any problems with the vendor since they had a debacle a couple of years ago. Now, it...
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Nuance is responsive. They try to fix issues. Sometimes, the vendor will say that they can't fix...
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Some of our providers find the product to be a little glitchy at times. It could be that we have a...
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Dragon Medical One has created a lot of efficiency. It has speech recognition, and its reports are...
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We are using Dragon Medical One, which is integrated into our EMR. Dragon Medical One has been...
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