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Dragon Medical One Comments
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User Commentary
Director
I get great feedback from the team that uses Dragon Medical One. The solution reduces the amount of...
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Analyst/Coordinator
Nuance is working toward a great solution for provider documentation where the provider doesn't have...
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Analyst/Coordinator
The system's voice recognition abilities are great. We have lots of providers from other countries...
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Analyst/Coordinator
We use Dragon Medical One as an embedded product in our EMR. That means it doesn’t launch as a...
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Analyst/Coordinator
I would like to see better service from Nuance. It is difficult to get to the right people. I get...
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Analyst/Coordinator
Nuance avoids nickel-and-diming. The contracts are terrible though. They are staggered out in such a...
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Analyst/Coordinator
Nuance calls us ahead of time and will let us know when updates are going to happen.
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Director
With Dragon Medical One, we can use our cell phones instead of having to buy microphones. We just...
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Director
Sometimes we have difficulties with Dragon Medical One. Its search functions aren't the greatest....
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Director
Nuance is very commercial. They try to satisfy everybody, but they can't always give us what we need...
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Director
The product does not work well with our nonintegrated EMR; however, Nuance is actively engaged in...
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Analyst/Coordinator
We usually wait for the bugs to get shaken out before we take the new versions unless the vendor...
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Analyst/Coordinator
The doctors like the system. We went from a different solution to Nuance's solution, and Nuance's...
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Analyst/Coordinator
We will probably keep the system around unless we find something else. I know that we are trying to...
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Analyst/Coordinator
Once people have the system up and running, we don't really need many services. It is pretty well...
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Analyst/Coordinator
Part of the biggest issue is once our representative gives me the right contact at Nuance, it is...
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Director
Dragon Medical One is part of our long-term plans. It is an enterprise license that replaces...
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Director
We brought Dragon Medical One at the last minute, so we didn't really know what to expect. The...
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Director
Dragon Medical One definitely delivers what the vendor says it will. Nuance is constantly adding...
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Director
Dragon Medical One works fine. Most of the physicians in the hospital use it. It does a great job of...
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Analyst/Coordinator
Nuance's upgrades can be a pain sometimes, and there is quite a bit of training for the end users.
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VP/Other Executive
The vendor has been an excellent partner. We had a rough few weeks of trying to get the system...
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VP/Other Executive
The vendor has been very good about pricing outside of the original conversion from our former...
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VP/Other Executive
The product is exceptionally easy to use and is so intuitive. The implementation services have been...
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VP/Other Executive
There is a little bit of a rush with Nuance to draw their clients to something that is not ready for...
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Physician
I love Dragon Medical One. It has been one of the highlights of my introduction to medical...
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Physician
We have used the Nuance product for a long time and have pretty much upgraded all along the way. But...
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Physician
I have never had to interact with Nuance directly. I have been an avid user of Dragon Medical One...
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Physician
The solution's medical terminology is excellent. The system messes up on small words that we tend to...
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Director
We have definitely received a return on investment for this product. I would recommend Nuance.
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Director
In the next year, we will still continue to use this product until I know what we are implementing...
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Director
I haven't had any further training with Nuance since we started. I am sure if the vendor reached...
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Director
The training from Nuance is a one-time deal, and when they add things, they are simplistic. Nuance's...
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Director
The newer technology that the vendor is working on has a significant expense. It makes a lot of...
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Director
The vendor's executives are involved if we need them to be. We have never had issues getting ahold...
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Director
We have received our money’s worth. The solution should be buried in all the EMRs. Nuance should be...
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Director
The ease of use has certainly improved. I believe that the longer we use Dragon Medical One, the...
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Director
Dragon Medical One is good. The problem is that we have it in multiple EMR environments, and each...
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Director
I don’t see us moving away from Dragon Medical One. There is really no other solution out there in...
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Director
Nuance has made some real improvements over the past few years. Their stability has improved...
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Director
Nuance has been good about training. We actually had people come out. They send a small army. We...
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Director
Dragon Medical One is expensive but very worth it for our patients. When physicians don’t dictate,...
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Director
The providers like Dragon Medical One, and I haven't really heard too many complaints about it. So...
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Director
The providers have complained about a few glitches here and there in Dragon Medical One. The...
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Physician
Nuance doesn't nickel-and-dime us as long as we stay on top of their charges and butt heads with...
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Physician
Once the vendor trained us, we realized pretty quickly that we could do our own training. It isn't...
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Physician
Dragon Medical One has to be married to the EMR. The vendors have to work together to deliver new...
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Manager
Dragon Medical One is very easy for end users. There is a minimal amount of training needed. The...
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Manager
The current version of Dragon Medical One is a big improvement compared to the previous enterprise...
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Manager
The product upgrades are fine. There isn't any new technology that we need that the vendor can...
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Director
With Dragon Medical One, our enterprise license was very affordable. We formatted it a little bit....
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Director
Nuance is huge. They do keep their promises. They have been great in terms of training. I haven't...
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Director
The product does a good job with voice recognition. Once physicians go through the training, the...
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Director
I am a little bit torn with Dragon Medical One. One of the issues we have is setting up Android...
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Director
With Dragon Medical One, there is a lot of new functionality that Nuance is developing. If we had...
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Physician
The speech recognition in Dragon Medical One makes my life easier in combination with using...
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Physician
I almost wish I had not done Dragon Medical Network Edition before Dragon Medical One because I...
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Physician
Getting the right customer service people on the line is very difficult. I have communicated our...
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Physician
My biggest problem with Dragon Medical One is that there haven’t been any improvements since the day...
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Physician
Dragon Medical One does not learn when it makes a mistake. I will be dictating something, like a...
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Analyst/Coordinator
We went with Nuance for the Dragon product and just started with them recently. I think there was...
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Analyst/Coordinator
We absolutely love the Dragon product. With the previous system we replaced, providers had to read...
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Analyst/Coordinator
We are in communication with the support quite often. We ask multiple questions, and the support...
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Analyst/Coordinator
We are using Dragon Medical One for the front end and voice recognition and then using the...
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Director
The system is easy to maintain. Nuance does automatic updates, so we never have to deploy new...
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Director
I have put in a couple of tickets over the last few years, and the support is fabulous, but the...
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Director
Nuance has really helped our slower providers get back to where they need to be with documenting....
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Director
I train the doctors on how to use the system. Initially, the vendor trained me, and that was great,...
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Director
Dragon Medical One is embedded in our EMR, and we have functionality issues with that. We use Dragon...
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Director
Nuance's voice recognition software is really wonderful, even for providers who have heavy accents....
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CIO
My frustrations with Nuance are mostly about their billing process. I have eight different invoices...
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Manager
The support hasn’t been as great as it used to be. The support is out of a company somewhere else,...
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Manager
We haven’t had Dragon Medical One that long, and it is pretty straightforward. I love the product....
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Analyst/Coordinator
I have called Nuance before for support and haven’t had any issues. They have called us proactively...
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Analyst/Coordinator
Dragon Medical One works really well with our virtual environment. The provider is able to use it...
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Analyst/Coordinator
Sometimes the contract negotiation with Nuance includes a lot of back-and-forth on pricing. Dragon...
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Analyst/Coordinator
Having Dragon Medical One has definitely made the providers happier. Dragon Medical One has been...
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Analyst/Coordinator
The implementations of upgrades have been pretty seamless. Someone from Nuance came on-site and was...
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Analyst/Coordinator
Nuance has a decent website. They send out periodic emails with information to watch webinars. Those...
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Analyst/Coordinator
We have a very unique environment, and there has been an issue with integration. Nuance has been...
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Analyst/Coordinator
There are some features that our providers have to ask about every now and then because the ease of...
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Analyst/Coordinator
We are trying to work on getting Nuance DAX, which works with Dragon Medical One. That has not been...
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Analyst/Coordinator
During communication with Nuance about adding another feature, they almost insulted some of our...
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Analyst/Coordinator
I generally don’t have to call Nuance for support. If I have an issue, they have a website. The...
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CIO
A strategic partner can provide a lot of things to us, even things that might be outside of their...
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CIO
We have had some great implementations with the vendor's products, and we have had some rocky ones....
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CIO
When it comes to innovation, the things we expect aren't always the things we get. But I don't see...
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Manager
In terms of our EMR, Dragon Medical One does exactly what it needs to do. The system is well...
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Manager
Once the users get used to the system, they have no issues flipping back and forth. As I am an IT...
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Manager
The biggest barrier to the system is physician adoption, but our providers who use it love it. The...
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Manager
The advancement in Nuance's technology has been unbelievable. I haven't heard one provider complain...
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Manager
Nuance's executives get involved as needed. They have been good to work with. If the decision were...
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Manager
We have seen a decrease in traditional dictation. As the older demographics retire, the kids come...
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CEO/President
We recently upgraded to Dragon Medical One, and I have been extremely happy with this dictation...
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CEO/President
Dragon Medical One works. I talk, and it listens. That is the bottom line. Dragon Medical One is...
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Director
The implementation went well. There was confusion for us with the drivers that we had to install on...
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Director
A lot of our providers already used Dragon Medical One when we implemented it system-wide. Nuance is...
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Director
There is absolutely no comparison between the reporting capabilities of our previous system and the...
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Director
The vendor is delivering new technology that meets our needs, but we did an upgrade of Dragon...
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Manager
Dragon Medical One has become an expectation and part of our landscape now for providers. We have...
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Manager
Nuance gave us something for free when our virtual care was ramped up, and they have been very...
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Manager
In the case of a rare outage in Nuance’s cloud platform, Nuance doesn't hesitate to add some...
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Manager
Some of the functionality Nuance offers is free, and they tell me when it is coming so that we can...
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Manager
When Nuance tells me new things are coming, they really are coming. They stay true to their...
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Analyst/Coordinator
Every time we have an issue, it is usually fixed by an upgrade. Nuance does tell us when new...
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Analyst/Coordinator
Whenever we have problems, we have to go back and forth with Nuance about the resolution, which...
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Analyst/Coordinator
The vendor sends out information when they have an update. I can't really complain about their...
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Director
The system is performing very well. It has met our expectations, and the acceptance of the providers...
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Director
The vendor asks how many providers will be using the system, and they give us X number of licenses....
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Director
We are biting the bullet and paying the charge for the licenses for the providers to use the system....
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Director
Over the years, the vendor has really beefed up their customer support. They have dedicated people...
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Manager
I have done some training on Dragon Medical One. Doing that is easy. Nuance hasn't had to do a lot...
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Physician
I use this product all the time, and I find it very helpful. Once the product is properly set up, it...
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Physician
I don't use Dragon Medical One for its full capabilities. I am really not using everything that is...
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Manager
Using Dragon Medical One is going great. The biggest challenge I always have with Nuance is how they...
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Manager
Nuance's customer support representatives are pretty good, although that has been a revolving door....
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Manager
Nuance has gone to a quarterly upgrade schedule with numbers and releases that make sense. The...
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Manager
The fact that Dragon Medical One is not certified is a little bit of a pain. Cerner does not certify...
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Manager
There is nothing magic about the COVID-19 response from Nuance. Nuance is doing what they are always...
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Manager
I think Dragon Medical One's value is probably lower. I hope giving a lower rating for getting our...
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Director
We get out of the system what we put into it. It is beneficial to work with the features and think...
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Director
We have a sales representative who interacts with us often. I don't know whether that is an...
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Director
I am not really the person who does the tickets for anything that goes on. I really haven't found...
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Director
Dragon Medical One works seamlessly with Word and other Office products. Dragon Medical One is not...
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CMIO
Nuance could be more forthcoming in some of the education that they provide. I have no complaints...
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CMIO
I would tell others that Dragon Medical One is phenomenal and a must-have. It is a good product. It...
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Manager
Dragon Medical One is a lifesaver. When we initially rolled out the system several years ago, we...
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Analyst/Coordinator
Nuance is very willing to offer additional help to us when we ask for it. They are always...
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Analyst/Coordinator
The system is still missing some things in terms of capturing our work. The accuracy is not as high...
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CIO
Dragon Medical One has been good. We have really appreciated what the vendor has brought to the...
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CIO
During COVID-19, Nuance has been available to us. They have tried to expand any kind of service that...
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CIO
I have a bone to pick with Nuance. When I have to buy a PowerMic III through the vendor, that...
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CIO
Physicians can use their iPhones with this system. The only problem that we have with using iPhones...
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CIO
The upgrade services with Nuance are pretty seamless. The vendor is looking at ways to make their...
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CIO
Nuance is always reaching out to us and telling us that we need to do an upgrade. The account...
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CIO
We see tangible outcomes with this product. Our physicians can use a product that doesn't confine...
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CIO
Dragon Medical One works really well. In fact, we actually use it with our EHR. The hospitalists...
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CIO
I don’t think I have ever had a problem with Nuance's service. We have one person that we deal with,...
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CIO
We have found that we can get the microphones cheaper from the regular distributor than what Nuance...
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Director
When we switched our EMR, we decided to stick with Dragon Medical One instead of another speech...
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Director
Historically, Nuance hasn’t nickel-and-dimed us. The product is working as promoted because we are...
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Director
Nuance’s implementation was very good. I didn’t hear about a lot of ruffled feathers.
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Physician
I am excited about how the platform is going to be built into our new EMR. The integration is going...
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Physician
I have been very pleased with Nuance. I have talked to others that tend to use Dragon Medical...
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Physician
Nuance definitely keeps their promises. They have been very trustworthy.
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Physician
Nuance's training was good. My only feedback is that there is a need for additional training and...
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Physician
Our organization has a wide breadth. Strictly from an outpatient perspective, Dragon Medical One...
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Physician
The system is fairly simple. It has a few complicated parts that are technically challenging, but I...
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Physician
I have not seen any significant new advancements since we got the system. I have not noticed a...
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Physician
The system is very good at driving tangible outcomes. The system is a necessity. Luckily, I have...
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Analyst/Coordinator
Nuance has provided different things within Dragon Medical One to support our providers and to...
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Analyst/Coordinator
We don't have a site license for Dragon Medical One right now. Having a site license seems really...
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Analyst/Coordinator
Nuance came out for the training, and it was okay. Then they came back out, and we had them do an...
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Analyst/Coordinator
Sometimes Dragon Medical One has lag issues. Each time we get an upgrade, the product gets better,...
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Analyst/Coordinator
We have had a very positive experience with Nuance. They helped us a lot when they came out and...
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Analyst/Coordinator
The only negative feedback I have for Nuance is that their customer service isn't the best when we...
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Analyst/Coordinator
With Nuance, I had to ask for every little bit of training, and I had to keep asking. I wanted the...
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Analyst/Coordinator
Our medical staff members seem to enjoy the system. They are looking forward to Dragon Medical One...
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Analyst/Coordinator
We recently went to Dragon Medical One, but that wasn’t my choice by any means, and I am not happy...
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Analyst/Coordinator
The vendor needs to focus on their customer service. The only thing that they do well right now is...
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Analyst/Coordinator
We had an Epic upgrade, and a couple of sites had problems with Citrix, and they had to reboot the...
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Analyst/Coordinator
Our physicians are probably fine with Dragon Medical One. I haven’t heard a lot of complaints other...
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Director
At one point, Nuance wasn't a very customer-friendly company. But prior to our go-live, we realized...
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Director
More than charging by nickels and dimes, Nuance used to charge us by $50 and $100, but now, they are...
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Director
The great thing about Dragon Medical One is that people don't need much training. The product is so...
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Director
Nuance's executive involvement has been amazing. We have reduced our meeting times just because we...
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Director
One objection that I have is with Nuance's web-based management console, which is where we manage...
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Manager
Dragon Medical One is flexible in integrating with other platforms, and that was always an issue...
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Manager
Dragon Medical One has enabled us to remove all transcription costs. It is very adaptable, uses...
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Manager
When we have an issue, it is not always immediately resolved, but Nuance’s support team is pretty...
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Manager
Nuance charges for every little thing, and that is horrible. They bundle for so many visits per...
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Manager
It would be nice to have a call to touch base with someone. I like being able to touch base with...
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Manager
Nuance is great with their ongoing training. They usually send people on-site, and the trainers are...
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Manager
I would not be highly likely to recommend the system to others because of the freezing issues and...
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Manager
I don’t give the system a high rating for the ease of use because whenever the users are in our EMR,...
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Manager
The system is very touchy. We have to uninstall and reinstall an extension for it. I don't know...
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Manager
We all feel like some products are overpriced, but this is a case where the product delivers on its...
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Manager
Nuance could probably develop the automatic text features for specialty doctors a bit better. We can...
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Manager
The first time we launched the product, we actually had a finite number of licenses to offer our...
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Manager
We actually have to upgrade the product ourselves. Nuance will support any upgrades we do. They...
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Manager
I would give the ease of use a perfect score. Our IT shop deploys products continually, and when...
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Analyst/Coordinator
Nuance has been fantastic during the COVID-19 crisis. I guess they were proactive right away; they...
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Analyst/Coordinator
Dragon Medical One is part of our long-term plans. I would absolutely buy it again. I fought hard to...
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Analyst/Coordinator
When it comes to avoiding charging for every little thing, there is more charging than not charging....
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Analyst/Coordinator
There were some features that didn’t carry over from the previous versions that could have carried...
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Analyst/Coordinator
Dragon Medical One is a cloud-based solution that is really big. With a cloud-based solution comes...
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Physician
Nuance bundles a lot of things together, so they do avoid charging for every little thing. We get a...
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Physician
Nuance, in general, is great. Nuance has a new product that they are beta testing called Dragon...
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Physician
Dragon Medical One pretty much works out of the box. Nuance overdelivers on their promises, and that...
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Physician
Dragon Medical One is absolutely part of our long-term plans. Of all the things that I have done in...
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Director
Nuance was in contact with us on a regular basis, answered our questions, and resolved our testing...
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Director
The product works as promoted. Our physicians took to it incredibly well. We were very surprised at...
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Director
Nuance always delivers, and our reporting goes well. Any time reports are completed, they...
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Director
The new version definitely includes the new technology where physicians can dictate using their...
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Director
Before we agreed to switch to Dragon Medical One, Nuance requested to meet with the senior...
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CMIO
Dragon Medical One is excellent. The automatic text generation works reasonably well. The system is...
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CMIO
There are step-by-step commands within Dragon Medical One that are used to pull the equivalent of a...
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CMIO
The system understanding an accent is almost a nonissue. I have had one or two providers tell me...
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CMIO
The way that Nuance sells and demos and products is horrendous. They are not clear. In terms of...
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Director
I have been a proponent of a speech-to-text dictation system since the mid-90s, back in the early...
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Director
Nuance's executives have been very helpful in terms of anything that we need help with.
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Manager
I probably haven't had to open a ticket for the product in over a year. But when I opened tickets in...
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Manager
There is continual downtime for refreshing servers and whatnot. Nuance stays active about keeping...
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Manager
The product allows physicians to dictate straight into any field in our EMR. They don't have to...
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Manager
We have had some form of the product for years, and we just keep upgrading. Dragon Medical One is...
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Manager
When we had our old contract with Nuance, we were being charged for every single license. We had to...
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Manager
We have to learn most of the things we have to do on our own because Nuance doesn't provide...
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Manager
Nuance does a really good job. They live up to what they say they will do. The product is incredibly...
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Manager
Nuance did a great job with our most recent upgrade. The fact that our physicians are in love with...
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Manager
When the pandemic started, Nuance sent everyone COVID-19 packages. They added vocabulary to our...
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Analyst/Coordinator
There is zero maintenance in terms of the operational considerations to implement the software. Once...
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Analyst/Coordinator
The support and communication from Nuance has been pretty useful. Nuance has really helped identify...
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Analyst/Coordinator
Initially, when we first went live with Nuance’s dictation software, there were stability issues...
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CMO
The system has features that we don't use, and for the most part, the system is working very well...
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CMO
There are times when the vendor's focus is just on themselves and their priorities, but the vendor...
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CMO
I can't speak to the technical component of the system, but I am very happy with the vendor. I don't...
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CMO
Nuance has things to meet our needs, but I am not impressed with what Nuance has.
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CMO
I would give the vendor a high rating for executive involvement, but the times that we have needed...
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Physician
Our initial implementation went fairly well. When we rolled out the product, there were quite a few...
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Physician
In general, the system isn’t difficult to use. The challenge is that we know the basic functionality...
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Physician
Part of the reason that many of us don’t know how to use the system’s full functionality is that we...
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Physician
The product is much better than the old Dragon Medical Network Edition. It works exactly how it...
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Physician
The product is fully integrated into our EHR. One thing that we struggle with is trying to get...
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Physician
We can do more than just dictation with the product. The most recent thing we tried to pilot was...
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Analyst/Coordinator
Nuance came around and put together a step-by-step command for COVID-19, and I was very impressed...
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Analyst/Coordinator
When we upgraded to the newest version, we thought that it was going to be great. However, we found...
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Analyst/Coordinator
Nuance is not optimizing as much as I would like, and we want to focus more on getting the providers...
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Physician
Nuance is pretty decent at notifying us when the system is down or has glitches. Nuance has been...
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Director
We had some technical problems when we implemented another vendor’s product that worked with...
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