Dragon Medical One
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

We have looked at some of Nuance's competition, and Nuance is certainly in the range that they need...

Mar 2023
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Analyst/Coordinator

Implementation and Training

In the beginning, we made training mandatory, and Nuance did a great job with our training. They...

Mar 2023
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Analyst/Coordinator

Interfacing and Integration

We are moving over to a cloud-based version of our EMR. Trying to get two cloud-based systems like...

Mar 2023
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Manager

Relationship

Nuance is very easy to get ahold of and has good response times. We haven’t had to reach out to the...

Mar 2023
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Manager

Relationship

We receive emails from the vendor quite frequently that let us know about any future updates that...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Dragon Medical One is very intuitive to use and very simple for providers. We are starting to...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Our providers whose primary language is not English are finding out that the dictation system AI...

Mar 2023
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Analyst/Coordinator

Implementation and Training

The training that Nuance provided for me was excellent. They did a train-the-trainer model, and I...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Some parts of the Nuance administrative console could be worked on a little bit to make it more user...

Mar 2023
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Manager

Sales and Contracting

Nuance is proactive. We do not have any issues and are looking into purchasing more licenses. Our...

Mar 2023
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Manager

Functionality and Upgrades

We like the ease of access, the ease of use, and the lack of training that is needed. We also like...

Mar 2023
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Manager

Functionality and Upgrades

Our providers are happy with Dragon Medical One. We do not have any complaints. Everything seems to...

Mar 2023
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Manager

Implementation and Training

We had hands-on training with Nuance. They were very available to us when we first started using the...

Mar 2023
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Analyst/Coordinator

Service and Support

Nuance’s service is great. We call, and the vendor takes our information, gives us a case number,...

Mar 2023
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Manager

Relationship

Nuance has gotten bigger and bigger. They have sold to Microsoft and split their company into...

Mar 2023
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Manager

Functionality and Upgrades

One of our labs has a very detailed, intricate, and specific workflow. That lab is still using the...

Mar 2023
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Manager

Functionality and Upgrades

Before Nuance had Dragon Medical One, they had a different product that was hugely customizable and...

Mar 2023
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Manager

Interfacing and Integration

The solution doesn't really integrate with things. It either works with something or it doesn't, and...

Mar 2023
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Director

Functionality and Upgrades

The biggest complaint we have from users is that they have to be logged in to our EMR and logged in...

Feb 2023
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Director

Functionality and Upgrades

We are moving everybody that we can to Dragon Medical One. We do quarterly user and admin webinars...

Feb 2023
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Director

Functionality and Upgrades

If speech-to-text notes could be saved on the device and then transferred to the node, that would be...

Feb 2023
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Director

Technology

We have had some difficulty with microphone recognition. But we just got a message from our IT team...

Feb 2023
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Manager

Functionality and Upgrades

I have not gotten complaints from providers recently, but for a while, I got complaints every week...

Feb 2023
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Manager

Service and Support

We have had a good experience overall with Dragon Medical One. The support team has always been very...

Feb 2023
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Director

Sales and Contracting

Dragon Medical One does exactly what Nuance says it does. Our providers use it, and that is the most...

Feb 2023
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Director

Other Observations & Comments

We are on an older version of our EMR that causes a slight UI issue where the dictation box in...

Feb 2023
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Director

Relationship

The vendor’s customer success executives are very good partners. Nuance delivers new technology...

Feb 2023
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Director

Service and Support

Nuance really connects to their customers. They have connected us with other hospital systems, and...

Feb 2023
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Director

Implementation and Training

Nuance has done a very good job training our team. They have resources in their EMR services, and...

Feb 2023
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Director

Functionality and Upgrades

The speech recognition abilities in Dragon Medical One are second to none. We have providers with...

Feb 2023
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Manager

Relationship

Nuance is awesome at following up with us. They are very quick to answer us when we have requests,...

Feb 2023
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Manager

Service and Support

The vendor has a website where we can submit tickets, but it is a lot easier for us to communicate...

Feb 2023
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Manager

Functionality and Upgrades

Our providers are very happy with how the system's voice recognition abilities have improved in its...

Feb 2023
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Director

Functionality and Upgrades

Dragon Medical One is fantastic, and we are underpaying. Overall, Dragon Medical One is an...

Jan 2023
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Director

Service and Support

Nuance’s support via their community portal is really good. Also, their resources are readily...

Jan 2023
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Director

Implementation and Training

Nuance partners with a third-party vendor who handles the training and the setup, and those trainers...

Jan 2023
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Director

Implementation and Training

I know that ongoing training with Nuance exists, but they are not advertising that it is available...

Jan 2023
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Director

Functionality and Upgrades

The improvements that Nuance makes to the product are usually on the back end, which is transparent...

Jan 2023
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Director

Functionality and Upgrades

When someone is purchasing Dragon Medical One, they know what to expect. They are purchasing the...

Jan 2023
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Director

Implementation and Training

The training Nuance has online is leading that market and has been for a while. There are a lot of...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

Dragon Medical One allows our providers to complete their notes quickly and effectively. There have...

Jan 2023
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Analyst/Coordinator

Service and Support

The customer service from Nuance has been excellent when they have been answering questions that...

Jan 2023
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Director

Interfacing and Integration

We knew what we were purchasing when we got Dragon Medical One, and it works as promoted in terms of...

Jan 2023
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Director

Functionality and Upgrades

Speaking into a microphone to do dictation is pretty easy. If the system were hard to use, providers...

Jan 2023
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Director

Relationship

Nuance calls me regularly to ask how we are doing and whether there is anything we need help with....

Jan 2023
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Analyst/Coordinator

Service and Support

Our CSM has been incredibly helpful. All our providers use the program and rely on it heavily. I...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

I like that the product makes our physicians' lives easier as a whole simply because it allows them...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

It would be nice if we could use PowerMic mobile. We currently don't have that. We would like an app...

Jan 2023
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Physician

Functionality and Upgrades

The cloud-based program is terrible. It takes much longer to process than local software. Sometimes...

Jan 2023
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Physician

Relationship

Our customer relations contact is one of the least intelligent people I have ever had to interact...

Jan 2023
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Analyst/Coordinator

Service and Support

We have loved the product. We have appreciated Nuance's flexibility and helpfulness as we have...

Jan 2023
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Director

Service and Support

Dragon Medical One is good. The solution meets our expectations and is easy to integrate, so I don't...

Jan 2023
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Director

Implementation and Training

There is not any ongoing training. We have an internal training team, so we don't take anything from...

Jan 2023
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Director

Interfacing and Integration

Dragon Medical One's integration with our EMR is pretty seamless.

Jan 2023
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Director

Service and Support

Nuance has a ticketing system and an automated notification system. When their system is down, we...

Jan 2023
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Director

Relationship

The vendor is pretty open to engaging their executives if we need to discuss something.

Jan 2023
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Director

Lessons Learned

I would tell someone looking into Dragon Medical One that it is definitely a good solution to help...

Jan 2023
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Manager

Relationship

We have always had a good relationship with Nuance. They are prompt to respond, and they assist us...

Jan 2023
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Manager

Functionality and Upgrades

We struggle with the upgrades for Dragon Medical One, and we run into issues. We tend to get to a...

Jan 2023
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VP/Other Executive

Other Observations & Comments

The vendor has great support. Our biggest issue is an internal problem with the setup and...

Jan 2023
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Nurse

Functionality and Upgrades

Dragon Medical One has great quality and is very effective. I learned all about it on my own; the...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

The only issues I have had have not been with Nuance. Most of my users are using the product by...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The product has good ease of use. Once we got the software installed, it was a plug-and-play system....

Jan 2023
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Analyst/Coordinator

Interfacing and Integration

Dragon Medical One is not actually fully integrated into our EMR, but the way the actual dictation...

Jan 2023
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Analyst/Coordinator

Implementation and Training

As far as actual integration goes, our EMR is offering a fully integrated solution through Nuance,...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The product does exactly what we need it to do. We really haven't had any pain points with Dragon...

Jan 2023
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Analyst/Coordinator

Relationship

As far as dealing with issues goes, I haven't gone through the service desk. I have always gone...

Jan 2023
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Analyst/Coordinator

Implementation and Training

As far as training goes, the vendor is very responsive. When we first went live, the vendor had...

Jan 2023
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CMO

Technology

Some of the minor issues we have with Dragon Medical One are related to hardware issues and the...

Jan 2023
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CMO

Implementation and Training

Nuance does a decent job of showing the full capabilities of Dragon Medical One, but they are...

Jan 2023
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CMO

Functionality and Upgrades

Nuance is certainly a leader at the cusp of introducing AI from a voice recognition standpoint. The...

Jan 2023
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Manager

Other Observations & Comments

The product is easily adaptable for the doctors. Most of the providers like the flexibility of using...

Jan 2023
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CEO/President

Service and Support

The product works great, and the support team is always responsive and helpful. The meetings for...

Dec 2022
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Analyst/Coordinator

Service and Support

We had one issue with an upgrade because the product began to run a little more slowly. That...

Dec 2022
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Analyst/Coordinator

Service and Support

The support team is fabulous; we have a great team assigned to us, and anytime we ask a question,...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Dragon Medical One replaced the way doctors dictated. Before, doctors would sync the brick, and...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The thing that has made the most difference with the product has been the ease of use. The product...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

We can build a paragraph and then tell the product to insert our normal physical exam, and the...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

At my previous organization, I used a different product that I liked very much. If my current...

Dec 2022
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Analyst/Coordinator

Implementation and Training

The training we got was through a vendor that Nuance uses for training, and it was absolutely...

Dec 2022
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Manager

Other Observations & Comments

I don't have anything that I would change about Dragon Medical One, but the providers might have...

Dec 2022
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Director

Functionality and Upgrades

Dragon Medical One is a very reliable product. It has been around for a long time, so it is mature....

Dec 2022
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Analyst/Coordinator

Interfacing and Integration

We use Dragon Medical One with our EMR, and there is some functionality lacking in the interface...

Dec 2022
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Analyst/Coordinator

Technology

I wish Nuance would work more on getting wireless headsets to work better with Dragon Medical One...

Dec 2022
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CMIO

Other Observations & Comments

The system had some tech complexities early on, but we were able to work through those. Those issues...

Dec 2022
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CMIO

Functionality and Upgrades

Dragon Medical One has made telephone dictation obsolete for us. Our people don't have to use the...

Dec 2022
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CMIO

Functionality and Upgrades

Our broad adoption of the system was more because of word of mouth than anything else. We publicized...

Dec 2022
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CMIO

Lessons Learned

It took us a while to decide whether we wanted to roll the system out site by site or service line...

Dec 2022
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CMIO

Functionality and Upgrades

I have heard zero complaints from our end users about how to use the system. From my point of view,...

Dec 2022
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Director

Interfacing and Integration

One of the challenges with a peripheral device is that it is interacting with what some of our group...

Dec 2022
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Director

Relationship

We meet quite frequently with the Nuance people. They have been reaching out to me. The vendor’s...

Dec 2022
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Director

Lessons Learned

I would recommend that folks really know whether their end users actually want the product and help...

Dec 2022
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VP/Other Executive

Lessons Learned

I am ambivalent about whether I would purchase Dragon Medical One again. It is the system that we...

Dec 2022
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Manager

Functionality and Upgrades

Dragon Medical One is amazing. We used to have to train it by speaking two or three paragraphs, and...

Dec 2022
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Manager

Functionality and Upgrades

There are a few proper names that we have to add to the product's dictionary, but it is very simple...

Dec 2022
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CIO

Relationship

Nuance’s executives are very responsive to our needs.

Dec 2022
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VP/Other Executive

Relationship

Nuance's support is really good. We have had a consultant work with us to see how we can improve our...

Dec 2022
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Manager

Service and Support

Nuance is good about notifying us of a problem before we even realize there is a problem. I will get...

Dec 2022
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Nurse

Functionality and Upgrades

Dragon Medical One has improved our provider documentation and ability to get notes done quicker.

Dec 2022
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CIO

Implementation and Training

We commend Nuance on the way they helped us during our migration to Dragon Medical One. Nuance did...

Dec 2022
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CIO

Implementation and Training

We carry most of the ongoing training ourselves. The initial training from the vendor was good and strong....

Dec 2022
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VP/Other Executive

Functionality and Upgrades

Dragon Medical One isn't very intuitive. It is really hard for us to see what our saved auto-texts...

Dec 2022
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CIO

Functionality and Upgrades

Dragon Medical One very consistently works as designed. The system has a strong integration with our...

Dec 2022
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CIO

Interfacing and Integration

There are still some things we would like to do with the program, but those things may not be...

Dec 2022
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CIO

Other Observations & Comments

Nuance is a great development shop, but they oversold their Dragon Ambient eXperience program a...

Dec 2022
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Nurse

Service and Support

We had some issues, and Nuance was good about taking those issues to the most technical person that...

Dec 2022
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Director

Functionality and Upgrades

Dragon Medical One fulfills our need for our voice recognition tool and works as we need it to. It...

Dec 2022
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Director

Service and Support

We would like to see Nuance know and work with all the major EHR vendors to provide timely solutions....

Dec 2022
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Director

Functionality and Upgrades

With Dragon Medical One, we actually have to purchase a user account before a new user can use the...

Dec 2022
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Director

Functionality and Upgrades

Users don't have any trouble with the system after they have been trained on it. We can access the...

Dec 2022
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Director

Functionality and Upgrades

There are some things that the vendor said would work right out of the box that didn't work. We had...

Dec 2022
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Director

Functionality and Upgrades

The solution is a heavy client, even though it is web based. It has so much functionality that a...

Dec 2022
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Director

Service and Support

We haven't had any issues with Nuance's people. Those people have been able to get us what we have...

Dec 2022
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Director

ROI / Cost

Dragon Medical One is worth its cost. We were expecting it to be more expensive than another...

Dec 2022
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Manager

Functionality and Upgrades

Most of the issues we have had have not necessarily been on Nuance’s end; they have been related to...

Dec 2022
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Manager

Relationship

We have recently updated some things in Dragon Medical One, and Nuance has done a great job of...

Dec 2022
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Manager

Technology

We went with Dragon Medical One because the experience with our previous product wasn't the...

Dec 2022
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Manager

Functionality and Upgrades

Our providers have had a wonderful experience utilizing Dragon Medical One; they have raved about...

Dec 2022
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Manager

Functionality and Upgrades

The product itself has been awesome. Upgrading and keeping Dragon Medical One up-to-date is fairly...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Overall, we are satisfied with what we are getting from Nuance. We are just doing the basics, but we...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Sometimes Nuance's product has issues with text not being transferred how we want; the system always...

Dec 2022
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Physician

Functionality and Upgrades

The neatest thing about Dragon Medical One is the product’s improvement over time. I used Dragon...

Nov 2022
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Physician

Functionality and Upgrades

I don't like having to log in everywhere. I know that is a HIPAA thing with all software, but I am a...

Nov 2022
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Analyst/Coordinator

Relationship

Nuance responds whenever we have problems, and the product works as it is supposed to.

Nov 2022
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Director

Functionality and Upgrades

Dragon Medical One works really well. We can do a whole bunch of things in the product, and we can...

Nov 2022
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Analyst/Coordinator

ROI / Cost

We don't really have any extra charges with Dragon Medical One. We can dictate whatever we want...

Nov 2022
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Director

Functionality and Upgrades

Dragon Medical One has a great database for recognizing medications. There is good functionality in...

Nov 2022
||
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Manager

Service and Support

I don’t have too many complaints on the technical side. At first I did, but I was put in contact...

Nov 2022
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Manager

ROI / Cost

The only issue we have sometimes is with procurement and pricing. Everyone deals with that issue....

Nov 2022
||
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Manager

Other Observations & Comments

Considering the technology that is available and the way we use Dragon Medical One, the product...

Nov 2022
||
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Manager

Implementation and Training

Dragon Medical One is easy to implement and install. It doesn't require too much or take too many...

Nov 2022
||
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Manager

Service and Support

We started off with one person, who was wonderful, and things were moving along. Then, after we got...

Nov 2022
||
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Manager

Implementation and Training

We had to install the product in our Citrix platform. And to have someone who was a little more...

Nov 2022
||
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Manager

Implementation and Training

Some of the communication on the training could be improved. I am hearing from my staff that the...

Nov 2022
||
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Director

Implementation and Training

The doctors didn't get good training; the solution was thrown at them. The vendor showed how things...

Nov 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Dragon Medical One is easy to use for providers. Mostly, users just dictate and transfer things....

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Dragon Medical One is very simple to navigate through. I just give users the tools and show them how...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor does have some new things, but we haven't purchased them. I haven't seen very many...

Nov 2022
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Analyst/Coordinator

Relationship

Our account manager is very on the ball, and we do appreciate that. The account manager is really...

Nov 2022
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Manager

Relationship

We are in the middle of Nuance’s takeover by Microsoft, and we have not had to deal with any...

Nov 2022
||
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Manager

Technology

Dragon Medical One’s quality since going to the cloud is so much better. However, the product’s ease...

Nov 2022
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Analyst/Coordinator

Implementation and Training

I don't see us getting rid of Dragon Medical One anytime soon. But we don't utilize the solution to...

Nov 2022
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Analyst/Coordinator

Service and Support

Occasionally, when we call the help desk people, the support could be improved a little bit. The...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

There are several Dragon Medical One issues that providers have. A couple of providers have Android...

Nov 2022
||
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Analyst/Coordinator

ROI / Cost

We have seen higher utilization since having Dragon Medical One, and our providers' efficiency has...

Nov 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Some of the providers are pushing toward getting the PowerMic because the app on the phone is a...

Nov 2022
||
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Nurse

Functionality and Upgrades

Nothing needs attention at this time. The doctors that have used the product have had no complaints.

Nov 2022
||
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Manager

ROI / Cost

I wish Nuance would put things in a bundle instead of making everything à la carte. Right now, we...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

We don't have much downtime with Dragon Medical One; it works efficiently.

Nov 2022
||
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Manager

Service and Support

Nuance is good with support. I really don’t hear much from them unless there is a new update or I...

Nov 2022
||
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Analyst/Coordinator

Implementation and Training

Nuance really helps us when we have any questions. They give us packets with the best practices and...

Nov 2022
||
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Manager

Implementation and Training

The training from our Dragon Medical One partners has been really good.

Nov 2022
||
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Manager

Service and Support

We have recently made pretty good strides with getting the solution to function a little better for...

Nov 2022
||
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Lessons Learned

What I would say to other providers about Dragon Medical One would be to use the functionalities....

Nov 2022
||
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CMIO

Implementation and Training

The upgrades have been effective. They are done in a reasonable amount of time, and everything goes...

Nov 2022
||
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CMIO

Functionality and Upgrades

The Dragon Medical One technology itself is robust and accurate. Nuance is keeping up-to-date with...

Nov 2022
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Manager

Functionality and Upgrades

The product is easy to use. There are still some providers who get a little turned around, but if...

Nov 2022
||
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Manager

Lessons Learned

I would tell other providers that they need to learn that there is a difference in the use of the...

Nov 2022
||
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Nurse

Functionality and Upgrades

Our providers are extremely happy with Dragon Medical One. The product has saved them from a lot of...

Nov 2022
||
(0)
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CMIO

Implementation and Training

There is a lack of ongoing training. Nuance could improve by putting more resources towards training...

Nov 2022
||
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Manager

Relationship

I would recommend the solution and the vendor.

Nov 2022
||
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Nurse

Functionality and Upgrades

I like that Dragon Medical One is easy to use. I can’t think of anything the vendor can improve...

Nov 2022
||
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CMIO

Interfacing and Integration

It is very important for Nuance to work a little bit more in interfacing and on the interface...

Nov 2022
||
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Dragon Medical One mostly because of the cost compared to other voice recognition software...

Nov 2022
||
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Manager

Functionality and Upgrades

Dragon Medical One does everything very well. It has a great library system and great recognition...

Nov 2022
||
(0)
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Director

Implementation and Training

We really like how convenient it is to get our providers set up and going on Dragon Medical One. The...

Nov 2022
||
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CMIO

Functionality and Upgrades

There needs to be some modification improvement in Nuance’s administrative tools on the back end. We...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We would buy Dragon Medical One again. Every doctor and physician's assistant that uses Dragon...

Nov 2022
||
(0)
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Manager

Interfacing and Integration

The product's compatibility with different browsers needs attention.

Nov 2022
||
(0)
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CMIO

Service and Support

From a tech-support perspective, Nuance is pretty responsive to us. We do not know whether they are...

Nov 2022
||
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Manager

Functionality and Upgrades

The dictation functionality has been flawless.

Nov 2022
||
(0)
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Analyst/Coordinator

Service and Support

We don't really have an issue with contacting anyone at Nuance. Whenever we do need to get in touch...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

We like that providers can dictate on their smartphones but can also dictate using their PowerMic...

Nov 2022
||
(0)
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Functionality and Upgrades

I have been using Dragon Medical One for several years. I train the new providers on Dragon Medical...

Nov 2022
||
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Manager

Functionality and Upgrades

Dragon Medical One has the ability to create automatic texts with fill-in-the-blank options. That is...

Nov 2022
||
(0)
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Relationship

Any questions we have are answered in a very timely manner, and we appreciate that. Our...

Nov 2022
||
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Manager

Technology

We have had an issue figuring out which headsets work best with the product. We have not heard back...

Nov 2022
||
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Director

Service and Support

Any time that I have an issue, I reach out to my contact at Nuance or put in a help desk ticket, and...

Nov 2022
||
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Director

Functionality and Upgrades

The product was pretty easy to learn; the process didn’t take a whole lot of time. It doesn’t take a...

Nov 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

Nuance trained me, and I train the actual doctors. Nuance gave me a help book with some different...

Nov 2022
||
(0)
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CMIO

Future Outlook

With regard to voice recognition technology, I can confidently say that Dragon Medical One is the...

Nov 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

Dragon Medical One doesn’t work as well with our EMR because it doesn’t have all the functionality....

Nov 2022
||
(0)
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Director

Other Observations & Comments

The only complaint I have about Nuance is about invoices. We have multiple providers, and each is...

Nov 2022
||
(0)
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CMIO

ROI / Cost

Overall, Dragon Medical One is a critical component in our clinician workflow. We are very happy...

Nov 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

Dragon Medical One is great because it takes away a lot of manual steps through dictation, and we...

Nov 2022
||
(0)
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Analyst/Coordinator

Service and Support

Overall, Dragon Medical One is a fantastic product. Our providers like it, and they have good...

Nov 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We would like to see Nuance be a little more transparent when there are new updates with the product...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Dragon Medical One comes with some good features, but we weren’t aware of some of the issues that...

Nov 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

Nuance was having an issue where the system kept going down fairly often, but I don't think it has...

Nov 2022
||
(0)
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Analyst/Coordinator

Technology

We have several doctors that use the mics and some that use the app on the phone, and they like...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

Our goal is to make it faster for providers to get through seeing patients. Nuance does really well...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

My contact at Nuance is so fabulous. Even when they are off for the day, they get back to me within...

Nov 2022
||
(0)
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Manager

Implementation and Training

The training for Dragon Medical One is really quick. Within an hour, we could have the providers up...

Nov 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

We are working on our budget right now, and we have been comparing another transcription software...

Nov 2022
||
(0)
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Manager

Future Outlook

Nuance is really up-to-date with everything, and they have new products on the horizon that we are...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

The ease with which we can manage profiles has become infinitely stronger with Dragon Medical One....

Nov 2022
||
(0)
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Manager

Implementation and Training

The training we received for Dragon Medical One was minimal, and we tried to run with things without...

Nov 2022
||
(0)
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Manager

Lessons Learned

The equipment from Nuance has delays in dictating speech, but the vendor has pointed out that there...

Nov 2022
||
(0)
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Manager

Service and Support

We had some issues with a piece of equipment from Nuance, but we got things ironed out with the...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

We are trying to get the providers off of manuscript dictation, so this system is what we need to...

Nov 2022
||
(0)
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Manager

Service and Support

The downfall is I consistently see all the new updates. We get multiple emails for the same subject...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

I like that Dragon Medical One is fairly user friendly. It is not 100% foolproof, but 95% of the...

Nov 2022
||
(0)
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Director

Implementation and Training

The transition from our old platform to Dragon Medical One was easy. Nuance supported us very well....

Nov 2022
||
(0)
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Physician

Functionality and Upgrades

Over the years, I have used the product in one form or another, and it has evolved considerably with...

Nov 2022
||
(0)
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Director

Other Observations & Comments

The support for Dragon Medical One has been good. We haven't had a lot of trouble. Communicating...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

The one request that I get repetitively from providers is for a way to shut off the text box because...

Nov 2022
||
(0)
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Director

Other Observations & Comments

Nuance does a very nice job with their implementation services. My suggestion to them would be to...

Nov 2022
||
(0)
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Director

Implementation and Training

At this point, Nuance's training is pretty basic. The vendor would be more effective if they engaged...

Nov 2022
||
(0)
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Director

Other Observations & Comments

The solution makes our EMR better, but our EMR is still our core problem. Dragon Medical One is the...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

The solution's dictation quality could still use refinement when it comes to avoiding ambient noise...

Nov 2022
||
(0)
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Director

ROI / Cost

Dragon Medical One is very easy to use, and it really helps us with some of our EMR's limitations....

Nov 2022
||
(0)
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Director

ROI / Cost

The product is a great tool for our providers, and it saves time on their dictation. They are able...

Nov 2022
||
(0)
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Director

Technology

We had a standalone application from Nuance on our desktop that the providers used. The application...

Nov 2022
||
(0)
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Director

Service and Support

There hasn't really been active communication from Nuance. When we made a transition, there wasn’t...

Nov 2022
||
(0)
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Manager

ROI / Cost

Overall, Nuance is doing a great job. Dragon Medical One saves our providers a ton of time.

Nov 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

Dragon Medical One doesn’t integrate with every single one of our systems the way it should....

Nov 2022
||
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Manager

Technology

The integration of the solution is good, so we can get to the solution from within the other system....

Nov 2022
||
(0)
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Director

Service and Support

In the beginning, it took a while for us to get to the right people. I had to make multiple phone...

Nov 2022
||
(0)
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Manager

Relationship

Nuance’s support team is easy to work with. The only thing we don’t like is that we can only get so...

Nov 2022
||
(0)
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Manager

Other Observations & Comments

Nuance puts a heavy focus on usage by providers and figuring out how to get people to use the...

Nov 2022
||
(0)
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Analyst/Coordinator

Service and Support

In the beginning, Nuance’s people would contact us on a regular basis, but around the time of the...

Nov 2022
||
(0)
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Analyst/Coordinator

Technology

Nuance’s microphones often don't work, and we no longer buy our microphones from them. Nuance sold...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have recommended Dragon Medical One. Whenever providers come to our organization and use the...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Sometimes our doctors have difficulty adding new words into Dragon Medical One and training the...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

Nuance takes a while to get back to us. They can take over a day, and if I am having an issue with a...

Nov 2022
||
(0)
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Manager

Service and Support

When we initially go to each site for a go-live, Nuance is on-site whenever we can schedule them....

Oct 2022
||
(0)
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Manager

Interfacing and Integration

I wish Nuance was a little better at supporting our integration goals. The product has to be...

Oct 2022
||
(0)
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Nurse

Implementation and Training

The implementation with Nuance was really good. The process was structured, and we knew each step,...

Oct 2022
||
(0)
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Nurse

ROI / Cost

I would recommend Nuance because their product works as advertised, and it is continuously being...

Oct 2022
||
(0)
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Nurse

Relationship

Nuance's support team is excellent, and their executive involvement is great. The vendor has...

Oct 2022
||
(0)
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Nurse

Functionality and Upgrades

The biggest area for improvement with Dragon Medical One would be the ability to use all of the...

Oct 2022
||
(0)
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CMIO

Relationship

Nuance is delivering new technology, but we aren't taking that technology. We don't trust Nuance's...

Oct 2022
||
(0)
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CMIO

Functionality and Upgrades

We are several versions behind on the system because we are afraid that Nuance will handle future...

Oct 2022
||
(0)
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Director

Other Observations & Comments

Nuance’s app on the phone has been a game changer for us.

Oct 2022
||
(0)
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Director

Service and Support

We have a person assigned to us from Nuance who meets with us, gives us statistics, and tells us...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

The process of learning our doctors' voices has gotten significantly better for Dragon Medical One....

Oct 2022
||
(0)
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Director

ROI / Cost

Nuance’s support team is phenomenal, and the technology works great. However, the pricing can be an...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

Dragon Medical One is a great product. The providers really like it, and it is fairly easy to plug...

Oct 2022
||
(0)
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Manager

Technology

We like that Dragon Medical One now has a cellphone version of the mobile application. That makes it...

Oct 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Without Dragon Medical One, our providers can't function. When the product doesn't work, we realize...

Oct 2022
||
(0)
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Analyst/Coordinator

Technology

The only thing I would like changed is the PowerMic devices because we often run into issues with...

Oct 2022
||
(0)
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Director

Relationship

Nuance is constantly making updates, and we don't have problems with them notifying us or helping us...

Oct 2022
||
(0)