Dragon Medical One Comments

 
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Analyst/Coordinator

Implementation and Training

With Nuance, I had to ask for every little bit of training, and I had to keep asking. I wanted the...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Our medical staff members seem to enjoy the system. They are looking forward to Dragon Medical One...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

We recently went to Dragon Medical One, but that wasn’t my choice by any means, and I am not happy...

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor needs to focus on their customer service. The only thing that they do well right now is...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

We had an Epic upgrade, and a couple of sites had problems with Citrix, and they had to reboot the...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Our physicians are probably fine with Dragon Medical One. I haven’t heard a lot of complaints other...

Sep 2020
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Director

Relationship

At one point, Nuance wasn't a very customer-friendly company. But prior to our go-live, we realized...

Aug 2020
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Director

ROI / Cost (care and feeding)

More than charging by nickels and dimes, Nuance used to charge us by $50 and $100, but now, they are...

Aug 2020
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Director

Other Observations & Comments

The great thing about Dragon Medical One is that people don't need much training. The product is so...

Aug 2020
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Director

Relationship

Nuance's executive involvement has been amazing. We have reduced our meeting times just because we...

Aug 2020
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Director

Functionality and Upgrades

One objection that I have is with Nuance's web-based management console, which is where we manage...

Aug 2020
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Manager

Interfacing and Integration

Dragon Medical One is flexible in integrating with other platforms, and that was always an issue...

Aug 2020
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Manager

Functionality and Upgrades

Dragon Medical One has enabled us to remove all transcription costs. It is very adaptable, uses...

Aug 2020
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Manager

Service and Support

When we have an issue, it is not always immediately resolved, but Nuance’s support team is pretty...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Nuance charges for every little thing, and that is horrible. They bundle for so many visits per...

Aug 2020
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Manager

Service and Support

It would be nice to have a call to touch base with someone. I like being able to touch base with...

Aug 2020
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Manager

Implementation and Training

Nuance is great with their ongoing training. They usually send people on-site, and the trainers are...

Aug 2020
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Manager

Technology

I would not be highly likely to recommend the system to others because of the freezing issues and...

Aug 2020
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Manager

Functionality and Upgrades

I don’t give the system a high rating for the ease of use because whenever the users are in our EMR,...

Aug 2020
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Manager

Technology

The system is very touchy. We have to uninstall and reinstall an extension for it. I don't know...

Aug 2020
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Manager

Functionality and Upgrades

We all feel like some products are overpriced, but this is a case where the product delivers on its...

Jul 2020
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Manager

Functionality and Upgrades

Nuance could probably develop the automatic text features for specialty doctors a bit better. We can...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The first time we launched the product, we actually had a finite number of licenses to offer our...

Jul 2020
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Manager

Other Observations & Comments

We actually have to upgrade the product ourselves. Nuance will support any upgrades we do. They...

Jul 2020
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Manager

Functionality and Upgrades

I would give the ease of use a perfect score. Our IT shop deploys products continually, and when...

Jul 2020
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Analyst/Coordinator

Service and Support

Nuance has been fantastic during the COVID-19 crisis. I guess they were proactive right away; they...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

Dragon Medical One is part of our long-term plans. I would absolutely buy it again. I fought hard to...

Jul 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

When it comes to avoiding charging for every little thing, there is more charging than not charging....

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

There were some features that didn’t carry over from the previous versions that could have carried...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Dragon Medical One is a cloud-based solution that is really big. With a cloud-based solution comes...

Jul 2020
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Physician

ROI / Cost (care and feeding)

Nuance bundles a lot of things together, so they do avoid charging for every little thing. We get a...

Jul 2020
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Physician

Service and Support

Nuance, in general, is great. Nuance has a new product that they are beta testing called Dragon...

Jul 2020
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Physician

Service and Support

Dragon Medical One pretty much works out of the box. Nuance overdelivers on their promises, and that...

Jul 2020
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Physician

Functionality and Upgrades

Dragon Medical One is absolutely part of our long-term plans. Of all the things that I have done in...

Jul 2020
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Director

Implementation and Training

Nuance was in contact with us on a regular basis, answered our questions, and resolved our testing...

Jul 2020
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Director

Functionality and Upgrades

The product works as promoted. Our physicians took to it incredibly well. We were very surprised at...

Jul 2020
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Director

Interfacing and Integration

Nuance always delivers, and our reporting goes well. Any time reports are completed, they...

Jul 2020
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Director

Technology

The new version definitely includes the new technology where physicians can dictate using their...

Jul 2020
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Director

Relationship

Before we agreed to switch to Dragon Medical One, Nuance requested to meet with the senior...

Jul 2020
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CMIO

Functionality and Upgrades

Dragon Medical One is excellent. The automatic text generation works reasonably well. The system is...

Jul 2020
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CMIO

Other Observations & Comments

There are step-by-step commands within Dragon Medical One that are used to pull the equivalent of a...

Jul 2020
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CMIO

Functionality and Upgrades

The system understanding an accent is almost a nonissue. I have had one or two providers tell me...

Jul 2020
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CMIO

Sales and Contracting

The way that Nuance sells and demos and products is horrendous. They are not clear. In terms of...

Jul 2020
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Director

Functionality and Upgrades

I have been a proponent of a speech-to-text dictation system since the mid-90s, back in the early...

Jul 2020
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Director

Relationship

Nuance's executives have been very helpful in terms of anything that we need help with.

Jul 2020
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Manager

Service and Support

I probably haven't had to open a ticket for the product in over a year. But when I opened tickets in...

Jun 2020
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Manager

Functionality and Upgrades

There is continual downtime for refreshing servers and whatnot. Nuance stays active about keeping...

Jun 2020
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Manager

Interfacing and Integration

The product allows physicians to dictate straight into any field in our EMR. They don't have to...

Jun 2020
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Manager

Functionality and Upgrades

We have had some form of the product for years, and we just keep upgrading. Dragon Medical One is...

Jun 2020
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Manager

Sales and Contracting

When we had our old contract with Nuance, we were being charged for every single license. We had to...

Jun 2020
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Manager

Implementation and Training

We have to learn most of the things we have to do on our own because Nuance doesn't provide...

Jun 2020
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Manager

Functionality and Upgrades

Nuance does a really good job. They live up to what they say they will do. The product is incredibly...

Jun 2020
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Manager

Functionality and Upgrades

Nuance did a great job with our most recent upgrade. The fact that our physicians are in love with...

Jun 2020
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Manager

Technology

When the pandemic started, Nuance sent everyone COVID-19 packages. They added vocabulary to our...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

There is zero maintenance in terms of the operational considerations to implement the software. Once...

Jun 2020
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Analyst/Coordinator

Service and Support

The support and communication from Nuance has been pretty useful. Nuance has really helped identify...

Jun 2020
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Analyst/Coordinator

Technology

Initially, when we first went live with Nuance’s dictation software, there were stability issues...

Jun 2020
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CMO

Functionality and Upgrades

The system has features that we don't use, and for the most part, the system is working very well...

Jun 2020
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CMO

Other Observations & Comments

There are times when the vendor's focus is just on themselves and their priorities, but the vendor...

Jun 2020
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CMO

Relationship

I can't speak to the technical component of the system, but I am very happy with the vendor. I don't...

Jun 2020
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CMO

Technology

Nuance has things to meet our needs, but I am not impressed with what Nuance has.

Jun 2020
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CMO

Relationship

I would give the vendor a high rating for executive involvement, but the times that we have needed...

Jun 2020
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Physician

Other Observations & Comments

Our initial implementation went fairly well. When we rolled out the product, there were quite a few...

Jun 2020
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Physician

Lessons Learned

In general, the system isn’t difficult to use. The challenge is that we know the basic functionality...

Jun 2020
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Physician

Other Observations & Comments

Part of the reason that many of us don’t know how to use the system’s full functionality is that we...

Jun 2020
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Physician

Functionality and Upgrades

The product is much better than the old Dragon Medical Network Edition. It works exactly how it...

Jun 2020
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Physician

Other Observations & Comments

The product is fully integrated into our EHR. One thing that we struggle with is trying to get...

Jun 2020
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Physician

Other Observations & Comments

We can do more than just dictation with the product. The most recent thing we tried to pilot was...

Jun 2020
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Analyst/Coordinator

Service and Support

Nuance came around and put together a step-by-step command for COVID-19, and I was very impressed...

Jun 2020
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Analyst/Coordinator

Relationship

When we upgraded to the newest version, we thought that it was going to be great. However, we found...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

Nuance is not optimizing as much as I would like, and we want to focus more on getting the providers...

Jun 2020
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Physician

ROI / Cost (care and feeding)

Nuance is pretty decent at notifying us when the system is down or has glitches. Nuance has been...

Jun 2020
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Director

Interfacing and Integration

We had some technical problems when we implemented another vendor’s product that worked with...

Jun 2020
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Director

Functionality and Upgrades

Nuance’s training was just enough for us to get by. The product does what I want it to do. Some...

Jun 2020
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Director

Functionality and Upgrades

The product isn’t perfect, but it is pretty darn good. It is the best in its class in terms of...

Jun 2020
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Director

Functionality and Upgrades

My concerns are focused on the end user with the template options. I want to see more user...

Jun 2020
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Director

Functionality and Upgrades

Nuance’s support has been responsive, but the disruptions and glitches drive me crazy. I don’t...

Jun 2020
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Physician

Other Observations & Comments

Nuance pretty much does what they say they are going to do. Training doesn’t come from Nuance; we do...

Jun 2020
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Physician

Functionality and Upgrades

What I use with the system day in and day out is really excellent, but I have spent a lot of time...

Jun 2020
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Manager

Service and Support

Nuance is one of the better vendors in terms of phone calls and continuing support. Our account...

May 2020
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CIO

Sales and Contracting

We have had some billing issues that have been frustrating. I received several different bills from...

May 2020
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CIO

Lessons Learned

Dragon Medical One has been pretty good. However, if I were to buy a new system, I would go with...

May 2020
 Helpful

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Director

Functionality and Upgrades

Nuance has been supportive during the COVID-19 crisis. We have updated what Nuance calls templates...

May 2020