Dragon Medical One
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
Nuance is pretty proactive. They run proactive reporting and send that to us, and they fix problems...
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Value
For what Dragon Medical One does, it is very expensive. Also, Nuance has a couple of very innovative...
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Relationship
We haven’t ever had trouble with Nuance with regard to timelines or customer service. Those things...
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Relationship
Nuance’s customer service is always good. The vendor is always willing to work with us. Whenever we...
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Operations
Everything and anything with training is always available to us from Nuance. We have had a couple of...
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Product
Dragon Medical One provides a seamless voice transcription service that we have embedded into our...
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Product, Value
We implemented Dragon Medical One at the request of one of our provider offices, and since then, we...
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Product
Things have gone well with Dragon Medical One. It is very easy and user friendly. The doctors and...
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Operations, Product
The only thing that we would improve with Dragon Medical One is that sometimes doctors have a hard...
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Product
Compared to our previous solution, Dragon Medical One is a lot faster and seems to get the language...
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Relationship
We talk to one representative from Nuance quite often. They are great about calling us and sending...
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Product, Value
Dragon Medical One is great. Some of our providers aren't very good typists, so they don't like to...
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Product
We are on a cloud service, so the product has very minimal downtime. However, there are some...
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Operations
The vendor could be more proactive about setting up training and sending out notifications about...
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Loyalty
We worked with several vendors before we picked Nuance. We went with them because the product was...
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Relationship, Operations
Nuance sends out reminders for free refresher training. If upgrades are coming or if any service is...
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Product, Value
We often spend up to 15–20 minutes documenting each patient we see, and that can easily add up to...
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Relationship
We have a pretty easy working relationship with Nuance. We can reach out and chat if there are...
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Product
Dragon Medical One is incredibly easy to use with Nuance’s PowerMic mobile app on our phone, but if...
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Product
With Dragon Medical One, when we open the app to sync it to a phone, we will get a notification that...
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Product
The system and its applications aren't as easy to use as our other solutions are. I am not ecstatic...
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Relationship
The person we work with from Nuance is really good, but that is the individual. It isn't Nuance.
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Product
The system can learn end users' speech patterns quickly.
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Relationship
The run-of-the-mill Nuance employee cannot get new things done. We inevitably end up escalating...
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Product
I have a pet peeve about Dragon Medical One. If someone is dictating a certain word that is not in...
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Product
Dragon Medical One is really easy to turn on. We push the button and start talking. And Dragon...
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Product
There are just a few things Dragon Medical One does not do, or does not do in a logical format, that...
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Product
It is not easy to correct Dragon Medical One, and it is not easy to add things to our dictionary so...
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Operations
I don't know that Nuance has continued to train our trainers after the initial go-live. And the few...
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Operations, Product
If what someone wants is a voice-to-text product for a secure EMR, Dragon Medical One is a good...
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Relationship, Product
We don’t get calls about Dragon Medical One from the providers. No calls means no issues. No...
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Product
Dragon Medical One is pretty basic, like most other applications. The system has a simple download...
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Product
We would like the system's microphones to look a lot nicer. The micro[hones have the same design,...
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Product
Dragon Medical One works very well with our EMR. I really like the integration with our EMR. We...
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Value
With the unlimited license, I’m highly satisfied with receiving our money’s worth out of Dragon...
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Loyalty, Operations
I really like the vendor's new webinar series. The webinars are 15-minute training sessions in the...
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Relationship, Operations
Someone from Nuance reaches out to me all the time and updates me when things are coming up or if...
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Relationship
Nuance is very proactive in getting information out and listening. They were making some changes,...
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Relationship
Our leadership is not really happy with the vendor right now, and we think one reason is the cost....
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Product
There was a time when Nuance would put out a new product, and it was pretty solid. Now, we hold our...
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Relationship
I have access to Nuance’s account executives, so I can reach out to Nuance anytime. If we have...
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Loyalty, Relationship, Product
For the most part, Nuance is always trying to improve their products. Nuance is coming out with some...
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Operations, Product
Dragon Medical One is straightforward out of the box, and the product is pretty easy to give to a...
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Value
We receive our money’s worth with Nuance, but sometimes they nickel-and-dime us with things like...
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Loyalty, Product
I can't think of anything I would change in Dragon Medical One. Obviously, things depend on the...
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Relationship
From a customer service standpoint, the vendor is usually pretty prompt, but they definitely send us...
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Loyalty
We have some similar products to Dragon Medical One that we use, but for the long term, we are...
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Culture
Nuance’s contracting practices have not been transparent in the past. We really felt like we were...
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Product
Nuance hasn't necessarily delivered new technology, but the product is staying relevant with...
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Product
Upgrades from Nuance work the first time. Compared to other healthcare software in general, Dragon...
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Operations
For training, Nuance sent over a list of quick one-to-two-minute videos. Those are great. Our...
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Operations, Product
Dragon Medical One is very easy for our providers to adopt. It is easy to use out of the box. When...
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Product
A lot of the issues we experience have to do with the integrations with some of our other software....
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Relationship
Our client success manager keeps up with us on a regular basis to make sure that everything is...
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Relationship, Value
While Dragon Medical One is not free, it is nice to know that Nuance is willing to work with us....
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Operations, Product
One of Dragon Medical One’s biggest strengths is its ease of use. It is so simple. Because it is...
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Culture, Relationship
Nuance keeps coming out with little things that we haven't even gotten to the point of using. They...
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Operations
Dragon Medical One is easy to teach end users. There is very little training. As soon as it is set...
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Product
I like Nuance’s app and that we can use the dictation microphone or the app to dictate. That makes...
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Relationship
No one is perfect, so sometimes there is a delay in the responses from Nuance’s support team to...
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Loyalty
We went to Dragon Medical One because we were happy with Nuance, and we didn't see any need to...
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Product
The product has been great for many years. During this past year, we struggled with upgrades in...
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Operations
Dragon Medical One is a great product. It is needed and good for what it accomplishes. Our providers...
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Relationship
Sometimes it is difficult to figure out when there is a problem, identify the problem, and get it...
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Value
Dragon Medical One is really expensive. I haven't compared it with other products doing the same...
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Operations
The implementation with Nuance went pretty well. We had a lot of opportunities to collaborate with...
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Relationship, Operations
Nuance has probably not reached out in the last year from a training check-in perspective, but I do...
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Product
We run into a lot of problems with the Dragon Medical One microphones and the connectivity. Also,...
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Culture, Relationship
My communication is often with somebody who acts as a sales representative. They are very...
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Operations, Value
I am not sure the price tag of the product truly matches the number of users we have. If more people...
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Product
When the product works, it works very well for the people who use it well. There are just barriers...
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Product
The things we like about Dragon Medical One are the ease of usability, the ease of signing up...
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Operations, Product
Providers that haven’t used Dragon Medical One for a while are used to having to train the platform,...
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Relationship, Product
Probably the biggest setback with Dragon Medical One is when we have providers with issues, and...
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Value
Our physicians would not know what to do without Dragon Medical One, so it is definitely worth the...
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Relationship
Dragon Medical One can be a little difficult for providers, and I don't like Nuance’s phone support...
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Product
Nuance has been promising a management console for a while now, but the console hasn’t come out yet.
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Relationship
Nuance’s customer support team reaches out to us before we ever have to reach out to them. So when...
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Culture, Relationship
Our account representative contacts me regularly to ask how things are going and what they can do...
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Relationship, Product
Dragon Medical One is as good as it gets. This has been the most fire-and-forget technology we have...
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Culture, Loyalty
What Nuance says Dragon Medical One can do, they meet 100%. But we saw demos on Dragon Ambient...
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Culture, Value
We were forced into using Dragon Medical One, but Nuance has been spot-on with their involvement in...
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Relationship, Operations, Product
We haven't had a single hiccup with upgrades. We are informed prior to any upgrades. We get email...
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Operations
We had another vendor do the training for Dragon Medical One, and they did a train-the-trainer...
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Operations
The Dragon Medical One training is pretty straightforward. We can tap into the vendor's services,...
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Product
Dragon Medical One has had a couple of glitches lately where it has gone offline globally or nationally....
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Relationship
When we actually have to call the support team with questions, the response can be a little delayed....
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Culture, Relationship
The executives show up at the end of the quarter and ask whether there is something that they can do...
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Product
Dragon Medical One is fairly static. It has probably topped out in terms of what it can do.
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Loyalty, Relationship
Nuance is motivated by the competition that they are getting from Epic's new product. I think they...
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Product
Dragon Medical One gives providers a level of efficiency that they really seem to enjoy and take...
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Value
We were able to lower our transcription costs drastically. That rarely happens, and it was because...
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Product
If the doctors are without Dragon Medical One for even one minute, they lose their minds. The...
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Relationship, Operations
It is baffling that there aren't more videos about how Dragon Medical One is used with our EMR....
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Operations, Product
Dragon Medical One is wonderful. It has been very easy to use, manage, and upgrade. Changing up to...
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Product, Value
Going to the vendor's cloud version has made a huge difference for our accent-oriented physicians...
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Product, Value
Provider satisfaction is a lot higher with Dragon Medical One than with other solutions. Our...
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Relationship
We have great support from Nuance, and they are responsive when we come to them.
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Product
If an organization has a cloud-based EMR, I recommend Dragon Medical One first.
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Value
Dragon Medical One is more expensive than similar solutions, but I think our senior team has come to...
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Operations
The implementation of Dragon Medical One was good. Nuance worked very closely with us. They did a...
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Product
Dragon Medical One has been one of the easiest products to support from a technical perspective. It...
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Relationship
We have regularly scheduled meetings with Nuance. I maintain contact with a person at Nuance that I...
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Product, Value
I like Dragon Medical One’s ease of use. The product is low maintenance and works well.
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Relationship
We have regularly scheduled calls with a customer success executive, and we go over our statistical...
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Culture, Value
The product's cost is somewhat prohibitive, but that is the only thing we would tell the vendor as a...
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Relationship, Product
The product has voice recognition capabilities that are of higher quality than the capabilities of...
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Relationship
The vendor is good at sending out alerts about maintenance and what is going on. Their support has...
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Relationship
We know what Nuance is capable of, and they do exactly what we expect of them. We use their product,...
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Value
Dragon Medical One works fine, so customers get their money’s worth.
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Relationship
We have had some struggles with Nuance. We don't know whether our issues are a result of the way our...
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Loyalty, Relationship
Nuance is a good company to work with, but they are a large company, so we sometimes feel like we...
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Culture, Relationship
Nuance delivers effective functionality, but they aren't always timely. They sell a good product,...
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Relationship
We have been collaborating with Nuance. We have deployed a lot of surrounding tools. We are...
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Product
The biggest issue we have is that some stubborn providers are not using the Nuance products fully.
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Product, Value
We have quite a few providers that are challenged with typing, and Dragon Medical One really assists...
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Relationship
Nuance is very responsive. I like the online chat feature. I am not a person that sits on a phone...
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Relationship
Nuance could improve on the customer support level. Most of their support is overseas, and I...
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Product
I like the product’s functionality for voice recognition; in general, that product's dictionaries...
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Relationship
We had some recent hiccups with the Dragon Medical One service. We made multiple requests about an...
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Relationship
Nuance has been really responsive to our emails. If we have any issues or questions about contracts...
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Loyalty, Product
We use Dragon Medical One to make our physicians' lives as easy as possible. Some of our physicians...
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Product
I have been able to access everything I have needed in the system without any issues, like...
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Operations
The vendor has videos embedded into the program that allow us to watch tutorials. Those videos are...
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Operations, Product
Dragon Medical One is a tried and true system. It is like a workhorse. It is the Clydesdale of...
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Product, Value
The product has been a huge win for my physicians. It reduces stress, workloads, and documentation...
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Product
With the different interfaces that the system has available, its ease of use can range from beginner...
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Product
There are issues with Dragon Medical One, so sometimes the solution is frustrating. It isn’t...
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Relationship
When there are errors with Dragon Medical One, Nuance will blame our EMR vendor, and our EMR vendor...
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Product
Every upgrade in Dragon Medical One brings a new problem along with maybe a fix. Promised upgrades...
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Product
When Dragon Medical One is functioning correctly, it is really easy to use. We just push the button...
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Relationship
Sometimes Nuance will send out a survey, and if a provider makes any complaints, Nuance reaches back...
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Value
I don't know what we pay for Dragon Medical One, but there are enough complaints that it is not...
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Relationship
It doesn't seem like Nuance’s technical support individuals talk to each other or have any clear...
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Culture, Product
Except for the issue with the user IDs, the product works as promoted. One of the issues we are...
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Culture, Relationship
When we reach out to our Nuance representative, they always defer us to the Nuance website. It seems...
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Value
Some of our goals were to help support more effective and timely documentation, reduce our reliance...
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Operations
Nuance’s technical implementations have opportunities for improvement. Our integration of Hyperdrive...
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Operations
Nuance’s training was good. We have deferred any ongoing training because we have what we need. The...
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Operations, Product
There are many things an end user has to do before the product will work. The solution comes clunky,...
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Loyalty, Product
Dragon Medical One has been a nice option in our toolbox of documentation efficiency tools. It...
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Operations
There are always opportunities for Nuance to do better with training, but they have a lot of modules...
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Loyalty, Product
Dragon Medical One does what it is supposed to do. There are still dictation errors that occur, so I...
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Relationship
Every now and then, we run into hiccups, but Nuance has been reasonably responsive about helping to...
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Product
Once we get started, Dragon Medical One is easy to use. But getting started is hard, and there is...
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Product
I am sure that Dragon Medical One does all the things that standard users need. But being a...
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Loyalty, Product
I know that Nuance has a vision because they have usability studies and card-sorting exercises. So I...
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Product
We like that we can use Dragon Medical One for both the ambulatory side and the acute side. The...
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Relationship
Nuance is really on top of the utilization. We have a regular review with the vendor's staff, and...
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Culture, Product, Value
The most limiting part of the product is that we can only use the microphones, and the microphones...
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Product
Dragon Medical One is a poor-quality product. The speech recognition isn't good, and it does not...
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Relationship
Nuance’s support has been good. We have been doing a big cleanup on the back end, and Nuance has...
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Product, Value
Previously, if I were to use the PowerMic Mobile app at home and then log back in at the hospital, I...
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Product
I do not see very many, if any, instances where the product’s transcription isn't accurate. What I...
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Product
I wish that there were a better solution for using a PowerMic device at home for those of us that...
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Operations
Most of the time, people go through one training session for Dragon Medical One, and then they have...
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Loyalty
We chose Dragon Medical One because it didn’t have any problems picking up our doctors’ accents....
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Loyalty, Loyalty
The product is working well. We are getting ready to upgrade to the newest version so that we will...
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Relationship, Relationship, Product, Product
We currently do not have any items that require attention.
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Product, Product
Dragon Medical One’s voice recognition is superb for any type of providers that we have.
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Value, Value
Dragon Medical One is more expensive than some of the other speech recognition solutions.
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Product, Product
Dragon Medical One is straightforward, and I wouldn’t change a thing about it.
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Relationship, Relationship
Nuance provides excellent service, and that is a great improvement from the previous version that we...
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Product, Product
Nuance’s mic is pretty cumbersome. If the mic were more like their phone application and we did not...
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Loyalty, Loyalty, Value, Value
Our main reason for not putting Nuance's solution on phones is our safety rules and protocols....
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Relationship, Relationship, Operations, Operations
We meet frequently with our representative. That person runs reports, and we have conversations...
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Product, Product
Others looking at Dragon Medical One should definitely look at the mobile options. People will have...
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Product, Product
Dragon Medical One is easily integrated into the EMR. The Nuance system is easy to set up and use....
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Relationship, Relationship
Nuance's customer support people are normally able to answer our questions and correct our issues.
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Product, Product
Dragon Medical One being cloud based has worked really well for us. A lot of our physicians are...
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Product, Product
The only issues that we have with Dragon Medical One are because of how it works within our unique...
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Relationship, Relationship, Operations, Operations
Whenever we have an upgrade issue, we get responses quickly from the vendor. Our questions are...
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Product, Product
Dragon Medical One is cloud based, and our EHR is web based. We are having a bit of trouble with the...
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Relationship, Relationship
I meet regularly with my customer representative. They give me product forecasts, data analytics,...
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Product
Nuance didn't overpromise anything regarding Dragon Medical One. Dragon Medical One reduces pain...
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Relationship, Product
Nuance could be more proactive. I want to hear ways we can do better. I want to know whether Nuance...
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Product
The integration is good now. Last year, it was not good because we had an issue when we upgraded to...
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Relationship, Product
Sometimes things get changed in the system, and Nuance doesn’t always tell us about them. That is...
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Relationship
Back when we first went to Dragon Medical One, we could email or call our customer service...
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Relationship
Nuance is proactive with the new programs they have going, and usually they get things right. They...
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Relationship
I like our customer service representative. They are very responsive. If I email this person, they...
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Operations, Product
Dragon Medical One is easy to use. I have recommended it to other providers who aren't part of our...
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Operations, Product
Nuance keeps the product up-to-date, and we haven’t had any real issues. The best thing that Nuance...
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Relationship
I have no issues with Nuance. Every time we reach out to someone at the vendor, they always get back...
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Relationship, Operations
Anytime there is anything new in Dragon Medical One, I get an email, and I enjoy those. The vendor...
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Product
Providers see a lot of patients, and the PowerMic Mobile app for Dragon Medical One enables...
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Product
I would tell someone looking into Dragon Medical One that it is user friendly, especially when we...
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Operations
The vendor has their own orientation for the product, and then we also have our internal...
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Product
Nuance’s Dragon Ambient eXperience product does ambient documentation, and Dragon Medical One is...
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Operations, Product
Dragon Medical One has been one of the best solutions that we have ever gotten for our physicians....
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Relationship, Operations
Nuance’s customer service is outstanding. I contacted the customer service people one day to set...
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Product
Dragon Medical One is clunky. The microphone works well on PCs, but most providers spend a lot of...
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Loyalty, Product
Dragon Medical One has improved quite a bit. The product is good, and it has a fairly simple user...
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Product
Nuance is a well-established company; they aren’t a start-up like a lot of other companies in the...
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Relationship
I can email people at Nuance and get responses, but their phone and web support is more difficult...
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Operations, Product
Everything is going well with Dragon Medical One. We don't have any issues. Over the years, we have...
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Product, Value
Dragon Medical One makes providers a lot faster because they don’t have to type. Our older providers...
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Relationship
I like working with Nuance. We meet with them regularly. I can shoot an email to my contacts at...
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Operations
The vendor’s ongoing training consists of the resources they make available online, such as tip...
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Relationship
There are issues that come up that are specific to our environment, and I feel like Nuance is...
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Relationship
If there is a technical issue, the customer support team is very good. They are very quick and very...
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Relationship
Workflow-related issues seem to be the hardest for Nuance’s customer support team to work on. Nuance...
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Relationship
Our account executive has regular meetings with us. We just haven't needed one for a while now...
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Relationship, Operations
When we finally moved the last of our providers off of Dragon Medical Network Edition, we had a...
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Culture, Culture, Value, Value
The problem is that we don't have the money to get the version of Dragon Medical One that we want....
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Product, Product
Dragon Medical One is a huge upgrade over Dragon Medical Network Edition in its entirety. That was a...
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Operations
Ongoing training is more reliant on an organization’s site, but the Nuance trainer we had on-site...
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Relationship, Product
The problems we have with Dragon Medical One aren’t necessarily Nuance issues; the issues are more...
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Culture, Relationship, Product
Dragon Medical One is basically a plug-and-play solution. There may have been one time that Nuance...
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Relationship, Operations
There are a bunch of Dragon Medical One commands that work inside of our EMR, so we can basically...
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Relationship
I don’t like Nuance’s web support portal. It is very difficult to find what I need, including...
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Operations, Product
The biggest difference between Dragon Medical One and previous versions of the product is that we no...
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Loyalty, Product
We have looked at some of Nuance's competition, and Nuance is certainly in the range that they need...
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Operations
In the beginning, we made training mandatory, and Nuance did a great job with our training. They...
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Loyalty, Operations
We are moving over to a cloud-based version of our EMR. Trying to get two cloud-based systems like...
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Relationship
Nuance is very easy to get ahold of and has good response times. We haven’t had to reach out to the...
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Relationship
We receive emails from the vendor quite frequently that let us know about any future updates that...
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Operations, Product
Dragon Medical One is very intuitive to use and very simple for providers. We are starting to...
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Product
Our providers whose primary language is not English are finding out that the dictation system AI...
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Operations
The training that Nuance provided for me was excellent. They did a train-the-trainer model, and I...
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Product
Some parts of the Nuance administrative console could be worked on a little bit to make it more user...
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Culture
Nuance is proactive. We do not have any issues and are looking into purchasing more licenses. Our...
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Operations, Product
We like the ease of access, the ease of use, and the lack of training that is needed. We also like...
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Product
Our providers are happy with Dragon Medical One. We do not have any complaints. Everything seems to...
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Operations
We had hands-on training with Nuance. They were very available to us when we first started using the...
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Relationship
Nuance’s service is great. We call, and the vendor takes our information, gives us a case number,...
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Culture, Relationship
Nuance has gotten bigger and bigger. They have sold to Microsoft and split their company into...
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Relationship, Product
One of our labs has a very detailed, intricate, and specific workflow. That lab is still using the...
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Loyalty, Product
Before Nuance had Dragon Medical One, they had a different product that was hugely customizable and...
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Product
The solution doesn't really integrate with things. It either works with something or it doesn't, and...
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Relationship, Product
The biggest complaint we have from users is that they have to be logged in to our EMR and logged in...
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Loyalty, Operations
We are moving everybody that we can to Dragon Medical One. We do quarterly user and admin webinars...
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Product
If speech-to-text notes could be saved on the device and then transferred to the node, that would be...
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Product
We have had some difficulty with microphone recognition. But we just got a message from our IT team...
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Product
I have not gotten complaints from providers recently, but for a while, I got complaints every week...
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Relationship
We have had a good experience overall with Dragon Medical One. The support team has always been very...
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Product
Dragon Medical One does exactly what Nuance says it does. Our providers use it, and that is the most...
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Product
We are on an older version of our EMR that causes a slight UI issue where the dictation box in...
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Relationship
The vendor’s customer success executives are very good partners. Nuance delivers new technology...
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Relationship
Nuance really connects to their customers. They have connected us with other hospital systems, and...
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Operations
Nuance has done a very good job training our team. They have resources in their EMR services, and...
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Product
The speech recognition abilities in Dragon Medical One are second to none. We have providers with...
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