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User Commentary

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Manager

Service and Support

The support hasn’t been as great. The support is out of a company somewhere else, and they are good...

Jan 2021
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Manager

Functionality and Upgrades

We haven’t had Dragon Medical One that long, and it is pretty straightforward. I love the product....

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

I have called Nuance before for support and haven’t had any issues. They have called us proactively...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Dragon Medical One works really well with our virtual environment. The provider is able to use it...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

Sometimes the contract negotiation with Nuance includes a lot of back-and-forth on pricing. Dragon...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Having Dragon Medical One has definitely made the providers happier. Dragon Medical One has been...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

The implementations of upgrades have been pretty seamless. Someone from Nuance came on-site and was...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

Nuance has a decent website. They send out periodic emails with information to watch webinars. Those...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

We have a very unique environment, and there has been an issue with integration. Nuance has been...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are some features that our providers have to ask about every now and then because the ease of...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

We are trying to work on getting Nuance DAX, which works with Dragon Medical One. That has not been...

Jan 2021
(0)
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Analyst/Coordinator

Relationship

During communication with Nuance about adding another feature, they almost insulted some of our...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

I generally don’t have to call Nuance for support. If I have an issue, they have a website. The...

Jan 2021
(0)
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CIO

Interfacing and Integration

A strategic partner can provide a lot of things to us, even things that might be outside of their...

Jan 2021
(0)
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CIO

Functionality and Upgrades

We have had some great implementations with the vendor's products, and we have had some rocky ones....

Jan 2021
(0)
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CIO

Relationship

When it comes to innovation, the things we expect aren't always the things we get. But I don't see...

Jan 2021
(0)
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Manager

Functionality and Upgrades

In terms of our EMR, Dragon Medical One does exactly what it needs to do. The system is well...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Once the users get used to the system, they have no issues flipping back and forth. As I am an IT...

Jan 2021
(0)
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Manager

Implementation and Training

The biggest barrier to the system is physician adoption, but our providers who use it love it. The...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The advancement in Nuance's technology has been unbelievable. I haven't heard one provider complain...

Jan 2021
(0)
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Manager

Relationship

Nuance's executives get involved as needed. They have been good to work with. If the decision were...

Jan 2021
(0)
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Manager

Future Outlook

We have seen a decrease in traditional dictation. As the older demographics retire, the kids come...

Jan 2021
(0)
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CEO/President

Functionality and Upgrades

We recently upgraded to Dragon Medical One, and I have been extremely happy with this dictation...

Jan 2021
(0)
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CEO/President

Interfacing and Integration

Dragon Medical One works. I talk, and it listens. That is the bottom line. Dragon Medical One is...

Jan 2021
(0)
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Director

Implementation and Training

The implementation went well. There was confusion for us with the drivers that we had to install on...

Dec 2020
(0)
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Director

Other Observations & Comments

A lot of our providers already used Dragon Medical One when we implemented it system-wide. Nuance is...

Dec 2020
(0)
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Director

Functionality and Upgrades

There is absolutely no comparison between the reporting capabilities of our previous system and the...

Dec 2020
(0)
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Director

Functionality and Upgrades

The vendor is delivering new technology that meets our needs, but we did an upgrade of Dragon...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Dragon Medical One has become an expectation and part of our landscape now for providers. We have...

Dec 2020
(0)
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Manager

Relationship

Nuance gave us something for free when our virtual care was ramped up, and they have been very...

Dec 2020
(0)
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Manager

Functionality and Upgrades

In the case of a rare outage in Nuance’s cloud platform, Nuance doesn't hesitate to add some...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Some of the functionality Nuance offers is free, and they tell me when it is coming so that we can...

Dec 2020
(0)
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Manager

Technology

When Nuance tells me new things are coming, they really are coming. They stay true to their...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

Every time we have an issue, it is usually fixed by an upgrade. Nuance does tell us when new...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Whenever we have problems, we have to go back and forth with Nuance about the resolution, which...

Dec 2020
(0)
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Analyst/Coordinator

Relationship

The vendor sends out information when they have an update. I can't really complain about their...

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is performing very well. It has met our expectations, and the acceptance of the providers...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor asks how many providers will be using the system, and they give us X number of licenses....

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

We are biting the bullet and paying the charge for the licenses for the providers to use the system....

Dec 2020
(0)
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Director

Service and Support

Over the years, the vendor has really beefed up their customer support. They have dedicated people...

Dec 2020
(0)
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Manager

Implementation and Training

I have done some training on Dragon Medical One. Doing that is easy. Nuance hasn't had to do a lot...

Dec 2020
(0)
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Physician

Functionality and Upgrades

I use this product all the time, and I find it very helpful. Once the product is properly set up, it...

Dec 2020
(0)
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Physician

Functionality and Upgrades

I don't use Dragon Medical One for its full capabilities. I am really not using everything that is...

Dec 2020
(0)
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Manager

Other Observations & Comments

Using Dragon Medical One is going great. The biggest challenge I always have with Nuance is how they...

Dec 2020
(0)
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Manager

Service and Support

Nuance's customer support representatives are pretty good, although that has been a revolving door....

Dec 2020
(0)
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Manager

Functionality and Upgrades

Nuance has gone to a quarterly upgrade schedule with numbers and releases that make sense. The...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The fact that Dragon Medical One is not certified is a little bit of a pain. Cerner does not certify...

Dec 2020
(0)
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Manager

Service and Support

There is nothing magic about the COVID-19 response from Nuance. Nuance is doing what they are always...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

I think Dragon Medical One's value is probably lower. I hope giving a lower rating for getting our...

Dec 2020
(0)
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Director

Functionality and Upgrades

We get out of the system what we put into it. It is beneficial to work with the features and think...

Dec 2020
(0)
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Director

Relationship

We have a sales representative who interacts with us often. I don't know whether that is an...

Dec 2020
(0)
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Director

Service and Support

I am not really the person who does the tickets for anything that goes on. I really haven't found...

Dec 2020
(0)
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Director

Interfacing and Integration

Dragon Medical One works seamlessly with Word and other Office products. Dragon Medical One is not...

Dec 2020
(0)
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CMIO

Relationship

Nuance could be more forthcoming in some of the education that they provide. I have no complaints...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

I would tell others that Dragon Medical One is phenomenal and a must-have. It is a good product. It...

Dec 2020
(0)
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Manager

Other Observations & Comments

Dragon Medical One is a lifesaver. When we initially rolled out the system several years ago, we...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

Nuance is very willing to offer additional help to us when we ask for it. They are always...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is still missing some things in terms of capturing our work. The accuracy is not as high...

Dec 2020
(0)
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CIO

Technology

Dragon Medical One has been good. We have really appreciated what the vendor has brought to the...

Dec 2020
(0)
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CIO

Service and Support

During COVID-19, Nuance has been available to us. They have tried to expand any kind of service that...

Dec 2020
(0)
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 or  to see details.

CIO

ROI / Cost (care and feeding)

I have a bone to pick with Nuance. When I have to buy a PowerMic III through the vendor, that...

Dec 2020
(0)
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CIO

Functionality and Upgrades

Physicians can use their iPhones with this system. The only problem that we have with using iPhones...

Dec 2020
(0)
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CIO

Functionality and Upgrades

The upgrade services with Nuance are pretty seamless. The vendor is looking at ways to make their...

Dec 2020
(0)
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CIO

Relationship

Nuance is always reaching out to us and telling us that we need to do an upgrade. The account...

Dec 2020
(0)
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CIO

Functionality and Upgrades

We see tangible outcomes with this product. Our physicians can use a product that doesn't confine...

Dec 2020
(0)
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CIO

Functionality and Upgrades

Dragon Medical One works really well. In fact, we actually use it with our EHR. The hospitalists...

Nov 2020
(0)
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CIO

Service and Support

I don’t think I have ever had a problem with Nuance's service. We have one person that we deal with,...

Nov 2020
(0)
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 or  to see details.

CIO

Lessons Learned

We have found that we can get the microphones cheaper from the regular distributor than what Nuance...

Nov 2020
(0)
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 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

When we switched our EMR, we decided to stick with Dragon Medical One instead of another speech...

Nov 2020
(0)
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Director

Relationship

Historically, Nuance hasn’t nickel-and-dimed us. The product is working as promoted because we are...

Nov 2020
(0)
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 or  to see details.

Director

Implementation and Training

Nuance’s implementation was very good. I didn’t hear about a lot of ruffled feathers.

Nov 2020
(0)
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 or  to see details.

Physician

Future Outlook

I am excited about how the platform is going to be built into our new EMR. The integration is going...

Oct 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

I have been very pleased with Nuance. I have talked to others that tend to use Dragon Medical...

Oct 2020
(0)
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Physician

Relationship

Nuance definitely keeps their promises. They have been very trustworthy.

Oct 2020
(0)
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 or  to see details.

Physician

Implementation and Training

Nuance's training was good. My only feedback is that there is a need for additional training and...

Oct 2020
(0)
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Physician

Interfacing and Integration

Our organization has a wide breadth. Strictly from an outpatient perspective, Dragon Medical One...

Oct 2020
(0)
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Physician

Functionality and Upgrades

The system is fairly simple. It has a few complicated parts that are technically challenging, but I...

Oct 2020
(0)
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Physician

Functionality and Upgrades

I have not seen any significant new advancements since we got the system. I have not noticed a...

Oct 2020
(0)
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Physician

ROI / Cost (care and feeding)

The system is very good at driving tangible outcomes. The system is a necessity. Luckily, I have...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Nuance has provided different things within Dragon Medical One to support our providers and to...

Oct 2020
(0)
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Analyst/Coordinator

Lessons Learned

We don't have a site license for Dragon Medical One right now. Having a site license seems really...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

Nuance came out for the training, and it was okay. Then they came back out, and we had them do an...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Sometimes Dragon Medical One has lag issues. Each time we get an upgrade, the product gets better,...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

We have had a very positive experience with Nuance. They helped us a lot when they came out and...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

The only negative feedback I have for Nuance is that their customer service isn't the best when we...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

With Nuance, I had to ask for every little bit of training, and I had to keep asking. I wanted the...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our medical staff members seem to enjoy the system. They are looking forward to Dragon Medical One...

Sep 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We recently went to Dragon Medical One, but that wasn’t my choice by any means, and I am not happy...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor needs to focus on their customer service. The only thing that they do well right now is...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We had an Epic upgrade, and a couple of sites had problems with Citrix, and they had to reboot the...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our physicians are probably fine with Dragon Medical One. I haven’t heard a lot of complaints other...

Sep 2020
(0)
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Director

Relationship

At one point, Nuance wasn't a very customer-friendly company. But prior to our go-live, we realized...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

More than charging by nickels and dimes, Nuance used to charge us by $50 and $100, but now, they are...

Aug 2020
(0)
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Director

Other Observations & Comments

The great thing about Dragon Medical One is that people don't need much training. The product is so...

Aug 2020
(0)
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Director

Relationship

Nuance's executive involvement has been amazing. We have reduced our meeting times just because we...

Aug 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

One objection that I have is with Nuance's web-based management console, which is where we manage...

Aug 2020
(0)
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Manager

Interfacing and Integration

Dragon Medical One is flexible in integrating with other platforms, and that was always an issue...

Aug 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Dragon Medical One has enabled us to remove all transcription costs. It is very adaptable, uses...

Aug 2020
(0)
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 or  to see details.

Manager

Service and Support

When we have an issue, it is not always immediately resolved, but Nuance’s support team is pretty...

Aug 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Nuance charges for every little thing, and that is horrible. They bundle for so many visits per...

Aug 2020
(0)
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Manager

Service and Support

It would be nice to have a call to touch base with someone. I like being able to touch base with...

Aug 2020
(0)
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Manager

Implementation and Training

Nuance is great with their ongoing training. They usually send people on-site, and the trainers are...

Aug 2020
(0)
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Manager

Technology

I would not be highly likely to recommend the system to others because of the freezing issues and...

Aug 2020
(0)
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Manager

Functionality and Upgrades

I don’t give the system a high rating for the ease of use because whenever the users are in our EMR,...

Aug 2020
(0)
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Manager

Technology

The system is very touchy. We have to uninstall and reinstall an extension for it. I don't know...

Aug 2020
(0)
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Manager

Functionality and Upgrades

We all feel like some products are overpriced, but this is a case where the product delivers on its...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Nuance could probably develop the automatic text features for specialty doctors a bit better. We can...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

The first time we launched the product, we actually had a finite number of licenses to offer our...

Jul 2020
(0)
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Manager

Other Observations & Comments

We actually have to upgrade the product ourselves. Nuance will support any upgrades we do. They...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I would give the ease of use a perfect score. Our IT shop deploys products continually, and when...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

Nuance has been fantastic during the COVID-19 crisis. I guess they were proactive right away; they...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

Dragon Medical One is part of our long-term plans. I would absolutely buy it again. I fought hard to...

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

When it comes to avoiding charging for every little thing, there is more charging than not charging....

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There were some features that didn’t carry over from the previous versions that could have carried...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Dragon Medical One is a cloud-based solution that is really big. With a cloud-based solution comes...

Jul 2020
(0)
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Physician

ROI / Cost (care and feeding)

Nuance bundles a lot of things together, so they do avoid charging for every little thing. We get a...

Jul 2020
(0)
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 or  to see details.

Physician

Service and Support

Nuance, in general, is great. Nuance has a new product that they are beta testing called Dragon...

Jul 2020
(0)
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 or  to see details.

Physician

Service and Support

Dragon Medical One pretty much works out of the box. Nuance overdelivers on their promises, and that...

Jul 2020
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Physician

Functionality and Upgrades

Dragon Medical One is absolutely part of our long-term plans. Of all the things that I have done in...

Jul 2020
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Director

Implementation and Training

Nuance was in contact with us on a regular basis, answered our questions, and resolved our testing...

Jul 2020
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Director

Functionality and Upgrades

The product works as promoted. Our physicians took to it incredibly well. We were very surprised at...

Jul 2020
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Director

Interfacing and Integration

Nuance always delivers, and our reporting goes well. Any time reports are completed, they...

Jul 2020
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Director

Technology

The new version definitely includes the new technology where physicians can dictate using their...

Jul 2020
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Director

Relationship

Before we agreed to switch to Dragon Medical One, Nuance requested to meet with the senior...

Jul 2020
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CMIO

Functionality and Upgrades

Dragon Medical One is excellent. The automatic text generation works reasonably well. The system is...

Jul 2020
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CMIO

Other Observations & Comments

There are step-by-step commands within Dragon Medical One that are used to pull the equivalent of a...

Jul 2020
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CMIO

Functionality and Upgrades

The system understanding an accent is almost a nonissue. I have had one or two providers tell me...

Jul 2020
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CMIO

Sales and Contracting

The way that Nuance sells and demos and products is horrendous. They are not clear. In terms of...

Jul 2020
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Director

Functionality and Upgrades

I have been a proponent of a speech-to-text dictation system since the mid-90s, back in the early...

Jul 2020
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Director

Relationship

Nuance's executives have been very helpful in terms of anything that we need help with.

Jul 2020
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Manager

Service and Support

I probably haven't had to open a ticket for the product in over a year. But when I opened tickets in...

Jun 2020
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Manager

Functionality and Upgrades

There is continual downtime for refreshing servers and whatnot. Nuance stays active about keeping...

Jun 2020
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Manager

Interfacing and Integration

The product allows physicians to dictate straight into any field in our EMR. They don't have to...

Jun 2020
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Manager

Functionality and Upgrades

We have had some form of the product for years, and we just keep upgrading. Dragon Medical One is...

Jun 2020
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Manager

Sales and Contracting

When we had our old contract with Nuance, we were being charged for every single license. We had to...

Jun 2020
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Manager

Implementation and Training

We have to learn most of the things we have to do on our own because Nuance doesn't provide...

Jun 2020
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Manager

Functionality and Upgrades

Nuance does a really good job. They live up to what they say they will do. The product is incredibly...

Jun 2020
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Manager

Functionality and Upgrades

Nuance did a great job with our most recent upgrade. The fact that our physicians are in love with...

Jun 2020
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Manager

Technology

When the pandemic started, Nuance sent everyone COVID-19 packages. They added vocabulary to our...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

There is zero maintenance in terms of the operational considerations to implement the software. Once...

Jun 2020
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Analyst/Coordinator

Service and Support

The support and communication from Nuance has been pretty useful. Nuance has really helped identify...

Jun 2020
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Analyst/Coordinator

Technology

Initially, when we first went live with Nuance’s dictation software, there were stability issues...

Jun 2020
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CMO

Functionality and Upgrades

The system has features that we don't use, and for the most part, the system is working very well...

Jun 2020
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CMO

Other Observations & Comments

There are times when the vendor's focus is just on themselves and their priorities, but the vendor...

Jun 2020
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CMO

Relationship

I can't speak to the technical component of the system, but I am very happy with the vendor. I don't...

Jun 2020
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CMO

Technology

Nuance has things to meet our needs, but I am not impressed with what Nuance has.

Jun 2020
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CMO

Relationship

I would give the vendor a high rating for executive involvement, but the times that we have needed...

Jun 2020
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Physician

Other Observations & Comments

Our initial implementation went fairly well. When we rolled out the product, there were quite a few...

Jun 2020
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Physician

Lessons Learned

In general, the system isn’t difficult to use. The challenge is that we know the basic functionality...

Jun 2020
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Physician

Other Observations & Comments

Part of the reason that many of us don’t know how to use the system’s full functionality is that we...

Jun 2020
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Physician

Functionality and Upgrades

The product is much better than the old Dragon Medical Network Edition. It works exactly how it...

Jun 2020
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Physician

Other Observations & Comments

The product is fully integrated into our EHR. One thing that we struggle with is trying to get...

Jun 2020
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Physician

Other Observations & Comments

We can do more than just dictation with the product. The most recent thing we tried to pilot was...

Jun 2020
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Analyst/Coordinator

Service and Support

Nuance came around and put together a step-by-step command for COVID-19, and I was very impressed...

Jun 2020
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Analyst/Coordinator

Relationship

When we upgraded to the newest version, we thought that it was going to be great. However, we found...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

Nuance is not optimizing as much as I would like, and we want to focus more on getting the providers...

Jun 2020
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Physician

ROI / Cost (care and feeding)

Nuance is pretty decent at notifying us when the system is down or has glitches. Nuance has been...

Jun 2020
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Director

Interfacing and Integration

We had some technical problems when we implemented another vendor’s product that worked with...

Jun 2020
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Director

Functionality and Upgrades

Nuance’s training was just enough for us to get by. The product does what I want it to do. Some...

Jun 2020
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Director

Functionality and Upgrades

The product isn’t perfect, but it is pretty darn good. It is the best in its class in terms of...

Jun 2020
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Director

Functionality and Upgrades

My concerns are focused on the end user with the template options. I want to see more user...

Jun 2020
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Director

Functionality and Upgrades

Nuance’s support has been responsive, but the disruptions and glitches drive me crazy. I don’t...

Jun 2020
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Physician

Other Observations & Comments

Nuance pretty much does what they say they are going to do. Training doesn’t come from Nuance; we do...

Jun 2020
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Physician

Functionality and Upgrades

What I use with the system day in and day out is really excellent, but I have spent a lot of time...

Jun 2020
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Manager

Service and Support

Nuance is one of the better vendors in terms of phone calls and continuing support. Our account...

May 2020
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CIO

Sales and Contracting

We have had some billing issues that have been frustrating. I received several different bills from...

May 2020
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CIO

Lessons Learned

Dragon Medical One has been pretty good. However, if I were to buy a new system, I would go with...

May 2020
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Director

Functionality and Upgrades

Nuance has been supportive during the COVID-19 crisis. We have updated what Nuance calls templates...

May 2020
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Director

Other Observations & Comments

We purchased Dragon Medical One as a pass-through with our enterprise system. I am being...

May 2020
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Director

Implementation and Training

We have had training for Dragon Medical One because we recently upgraded, and that went very well.

May 2020
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Director

Technology

Dragon Medical One is a very easy dictation system, and it is accessible now from a cell phone and...

May 2020
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Director

Implementation and Training

We have internal education with Nuance. There are recorded sessions for the physicians. If they have...

May 2020
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Director

Other Observations & Comments

I used to hear about issues with Nuance’s system picking up on accents, but I don’t hear about those...

May 2020
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Director

Service and Support

Nuance has reached out a couple of times during the COVID-19 crisis. Often, vendors that aren’t even...

May 2020
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Director

Sales and Contracting

Contracting with Nuance is challenging. We are not perfect, but the vendor had a lot of staffing...

May 2020
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Physician

Functionality and Upgrades

I used Dragon Medical One many years ago, and I came back to it recently. I felt like it was...

May 2020
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Director

Relationship

We have been able to update the way we are being charged, and we have really partnered with Nuance.

May 2020
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Analyst/Coordinator

Service and Support

In providing support, Nuance tends to give us documentation and tell us to figure out our issues. We...

Apr 2020
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Analyst/Coordinator

Implementation and Training

Our recommendations for Nuance pertain to upgrades. There was a change in some of the voice...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The cloud version of the product has been a great improvement over the locally hosted version of the...

Apr 2020
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Analyst/Coordinator

Implementation and Training

When implementing the solution, we switched from our locally hosted environment to the cloud-hosted...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

We are having some issues right now that might not be at all related to Nuance. Nuance has been very...

Apr 2020
(0)
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Analyst/Coordinator

Technology

We see a gap in the product's suggested text lines for hospital coding and billing. The platform is...

Apr 2020
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Analyst/Coordinator

Service and Support

The product is good, and overall, the vendor support is good. When we reach out to Nuance, they can...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

We are hoping that Nuance picks up their game a little because we are expanding our organization....

Apr 2020
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VP/Other Executive

Relationship

I don't know whether there is much that Nuance needs to do to support us through the COVID-19...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I am involved in the charging side of things, and I don't see Nuance nickel-and-diming for every...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

We haven't had any major issues with Dragon Medical One. It can sometimes be a little buggy, but the...

Apr 2020
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VP/Other Executive

Service and Support

The support is very helpful. Dragon Medical One is widely used, and Nuance is doing really well.

Apr 2020
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VP/Other Executive

Functionality and Upgrades

The recognition engine works really well, but there is a lot more to it than just speech-to-text...

Apr 2020
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VP/Other Executive

Future Outlook

I would like to see Nuance improve Dragon Medical One with more customer-specific data and...

Apr 2020
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Manager

Functionality and Upgrades

Lately, our experience with Nuance has been good. Previously, Nuance was bumpy with problems such as...

Apr 2020
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Manager

Technology

We are trying to monitor Nuance's AI and ambient technology, and we eventually hope to implement...

Apr 2020
(0)
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Director

Service and Support

We have had problems that we have needed to solve, and Nuance has been willing to step in and help...

Apr 2020
(0)
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Director

Relationship

We have been live for quite some time on Nuance’s cloud-based version of their voice recognition...

Apr 2020
(0)
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Director

Implementation and Training

When we started out with the product, we weren’t sure how to use it. If we had set it up correctly...

Apr 2020
(0)
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CMIO

Functionality and Upgrades

In the transition from the old Dragon system to Dragon Medical One, the new system has been welcomed...

Apr 2020
(0)
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CMIO

Functionality and Upgrades

The upgrade process from the old Dragon system to Dragon Medical One was smooth and seamless; we...

Apr 2020
(0)
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CMIO

Other Observations & Comments

We have our own team that trains people on Dragon Medical One. We have an in-house person who is a...

Apr 2020
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CMIO

Functionality and Upgrades

It has not been necessary for us to integrate Dragon Medical One with other systems because of the...

Apr 2020
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CMIO

Other Observations & Comments

I have never had to call Nuance, and I don't know what the calls that have been made have been like....

Apr 2020
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CMIO

Other Observations & Comments

Before making a recommendation, I would want to know how Dragon Medical One stands up to other voice...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The ease of use for the end users is kind of tough. The system is a little technical. The system has...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, the product’s functionality meets all our needs. When it comes to new technology, we tried...

Mar 2020
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Analyst/Coordinator

Service and Support

The ongoing support is good. When it comes to vendor executive involvement, we have regular meetings...

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I think we received our money’s worth. The vendor really doesn’t nickel-and-dime each user. One of...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

Some providers really like the product, but some aren’t very fond of it. We have a niche EMR. Right...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The software was slow on its own, and it slowed down other solutions. It slowed down one of our...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

There are some little nagging issues that we haven’t gotten resolutions for. The cursor sometimes...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product works really well. It allows the providers to dictate right into the application instead...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The product’s quality is good. There are some nagging issues, but the system has an...

Mar 2020
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Director

Functionality and Upgrades

We only got trained by Nuance when we first started. Any training going forward is done by our own...

Mar 2020
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Director

Functionality and Upgrades

The issue we have has to do with the age of our computers and how well the software works with them....

Mar 2020
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Manager

Technology

Nuance thinks providers don’t use Mac computers, but almost every provider has a Mac at home, and...

Mar 2020
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Manager

Functionality and Upgrades

We switched everyone to the cloud version of Dragon Medical One. The providers who have palm...

Mar 2020
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Manager

ROI / Cost (care and feeding)

There is another vendor we know of that is the master of nickel-and-diming. But that vendor is not...

Mar 2020
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Manager

Functionality and Upgrades

To set up the app for the product, we have to set up a profile. The profile is not built into the...

Mar 2020
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Manager

Other Observations & Comments

The product is a standalone product, so it doesn’t necessarily help with interoperability. We were...

Mar 2020
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Manager

Implementation and Training

We had weekly calls when we were ready to upgrade the system, and we scheduled a separate training...

Mar 2020
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Manager

Functionality and Upgrades

Ease of use in the product has significantly improved for providers, but they are still very...

Mar 2020
(0)
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Manager

Technology

It took the vendor a really long time to deliver the new technologies. It took such a long time to...

Mar 2020
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Manager

Relationship

The vendor that Nuance works with to help with onboarding and upgrading is very easy to work with....

Mar 2020