Dragon Medical One
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We have looked at some of Nuance's competition, and Nuance is certainly in the range that they need...
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Implementation and Training
In the beginning, we made training mandatory, and Nuance did a great job with our training. They...
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Interfacing and Integration
We are moving over to a cloud-based version of our EMR. Trying to get two cloud-based systems like...
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Relationship
Nuance is very easy to get ahold of and has good response times. We haven’t had to reach out to the...
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Relationship
We receive emails from the vendor quite frequently that let us know about any future updates that...
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Functionality and Upgrades
Dragon Medical One is very intuitive to use and very simple for providers. We are starting to...
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Functionality and Upgrades
Our providers whose primary language is not English are finding out that the dictation system AI...
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Implementation and Training
The training that Nuance provided for me was excellent. They did a train-the-trainer model, and I...
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Functionality and Upgrades
Some parts of the Nuance administrative console could be worked on a little bit to make it more user...
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Sales and Contracting
Nuance is proactive. We do not have any issues and are looking into purchasing more licenses. Our...
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Functionality and Upgrades
We like the ease of access, the ease of use, and the lack of training that is needed. We also like...
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Functionality and Upgrades
Our providers are happy with Dragon Medical One. We do not have any complaints. Everything seems to...
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Implementation and Training
We had hands-on training with Nuance. They were very available to us when we first started using the...
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Service and Support
Nuance’s service is great. We call, and the vendor takes our information, gives us a case number,...
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Relationship
Nuance has gotten bigger and bigger. They have sold to Microsoft and split their company into...
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Functionality and Upgrades
One of our labs has a very detailed, intricate, and specific workflow. That lab is still using the...
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Functionality and Upgrades
Before Nuance had Dragon Medical One, they had a different product that was hugely customizable and...
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Interfacing and Integration
The solution doesn't really integrate with things. It either works with something or it doesn't, and...
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Functionality and Upgrades
The biggest complaint we have from users is that they have to be logged in to our EMR and logged in...
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Functionality and Upgrades
We are moving everybody that we can to Dragon Medical One. We do quarterly user and admin webinars...
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Functionality and Upgrades
If speech-to-text notes could be saved on the device and then transferred to the node, that would be...
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Technology
We have had some difficulty with microphone recognition. But we just got a message from our IT team...
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Functionality and Upgrades
I have not gotten complaints from providers recently, but for a while, I got complaints every week...
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Service and Support
We have had a good experience overall with Dragon Medical One. The support team has always been very...
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Sales and Contracting
Dragon Medical One does exactly what Nuance says it does. Our providers use it, and that is the most...
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Other Observations & Comments
We are on an older version of our EMR that causes a slight UI issue where the dictation box in...
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Relationship
The vendor’s customer success executives are very good partners. Nuance delivers new technology...
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Service and Support
Nuance really connects to their customers. They have connected us with other hospital systems, and...
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Implementation and Training
Nuance has done a very good job training our team. They have resources in their EMR services, and...
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Functionality and Upgrades
The speech recognition abilities in Dragon Medical One are second to none. We have providers with...
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Relationship
Nuance is awesome at following up with us. They are very quick to answer us when we have requests,...
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Service and Support
The vendor has a website where we can submit tickets, but it is a lot easier for us to communicate...
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Functionality and Upgrades
Our providers are very happy with how the system's voice recognition abilities have improved in its...
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Functionality and Upgrades
Dragon Medical One is fantastic, and we are underpaying. Overall, Dragon Medical One is an...
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Service and Support
Nuance’s support via their community portal is really good. Also, their resources are readily...
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Implementation and Training
Nuance partners with a third-party vendor who handles the training and the setup, and those trainers...
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Implementation and Training
I know that ongoing training with Nuance exists, but they are not advertising that it is available...
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Functionality and Upgrades
The improvements that Nuance makes to the product are usually on the back end, which is transparent...
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Functionality and Upgrades
When someone is purchasing Dragon Medical One, they know what to expect. They are purchasing the...
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Implementation and Training
The training Nuance has online is leading that market and has been for a while. There are a lot of...
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Functionality and Upgrades
Dragon Medical One allows our providers to complete their notes quickly and effectively. There have...
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Service and Support
The customer service from Nuance has been excellent when they have been answering questions that...
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Interfacing and Integration
We knew what we were purchasing when we got Dragon Medical One, and it works as promoted in terms of...
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Functionality and Upgrades
Speaking into a microphone to do dictation is pretty easy. If the system were hard to use, providers...
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Relationship
Nuance calls me regularly to ask how we are doing and whether there is anything we need help with....
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Service and Support
Our CSM has been incredibly helpful. All our providers use the program and rely on it heavily. I...
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Functionality and Upgrades
I like that the product makes our physicians' lives easier as a whole simply because it allows them...
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Other Observations & Comments
It would be nice if we could use PowerMic mobile. We currently don't have that. We would like an app...
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Functionality and Upgrades
The cloud-based program is terrible. It takes much longer to process than local software. Sometimes...
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Relationship
Our customer relations contact is one of the least intelligent people I have ever had to interact...
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Service and Support
We have loved the product. We have appreciated Nuance's flexibility and helpfulness as we have...
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Service and Support
Dragon Medical One is good. The solution meets our expectations and is easy to integrate, so I don't...
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Implementation and Training
There is not any ongoing training. We have an internal training team, so we don't take anything from...
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Interfacing and Integration
Dragon Medical One's integration with our EMR is pretty seamless.
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Service and Support
Nuance has a ticketing system and an automated notification system. When their system is down, we...
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Relationship
The vendor is pretty open to engaging their executives if we need to discuss something.
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Lessons Learned
I would tell someone looking into Dragon Medical One that it is definitely a good solution to help...
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Relationship
We have always had a good relationship with Nuance. They are prompt to respond, and they assist us...
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Functionality and Upgrades
We struggle with the upgrades for Dragon Medical One, and we run into issues. We tend to get to a...
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Other Observations & Comments
The vendor has great support. Our biggest issue is an internal problem with the setup and...
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Functionality and Upgrades
Dragon Medical One has great quality and is very effective. I learned all about it on my own; the...
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Other Observations & Comments
The only issues I have had have not been with Nuance. Most of my users are using the product by...
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Functionality and Upgrades
The product has good ease of use. Once we got the software installed, it was a plug-and-play system....
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Interfacing and Integration
Dragon Medical One is not actually fully integrated into our EMR, but the way the actual dictation...
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Implementation and Training
As far as actual integration goes, our EMR is offering a fully integrated solution through Nuance,...
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Functionality and Upgrades
The product does exactly what we need it to do. We really haven't had any pain points with Dragon...
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Relationship
As far as dealing with issues goes, I haven't gone through the service desk. I have always gone...
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Implementation and Training
As far as training goes, the vendor is very responsive. When we first went live, the vendor had...
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Technology
Some of the minor issues we have with Dragon Medical One are related to hardware issues and the...
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Implementation and Training
Nuance does a decent job of showing the full capabilities of Dragon Medical One, but they are...
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Functionality and Upgrades
Nuance is certainly a leader at the cusp of introducing AI from a voice recognition standpoint. The...
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Other Observations & Comments
The product is easily adaptable for the doctors. Most of the providers like the flexibility of using...
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Service and Support
The product works great, and the support team is always responsive and helpful. The meetings for...
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Service and Support
We had one issue with an upgrade because the product began to run a little more slowly. That...
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Service and Support
The support team is fabulous; we have a great team assigned to us, and anytime we ask a question,...
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Functionality and Upgrades
Dragon Medical One replaced the way doctors dictated. Before, doctors would sync the brick, and...
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Functionality and Upgrades
The thing that has made the most difference with the product has been the ease of use. The product...
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Other Observations & Comments
We can build a paragraph and then tell the product to insert our normal physical exam, and the...
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Functionality and Upgrades
At my previous organization, I used a different product that I liked very much. If my current...
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Implementation and Training
The training we got was through a vendor that Nuance uses for training, and it was absolutely...
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Other Observations & Comments
I don't have anything that I would change about Dragon Medical One, but the providers might have...
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Functionality and Upgrades
Dragon Medical One is a very reliable product. It has been around for a long time, so it is mature....
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Interfacing and Integration
We use Dragon Medical One with our EMR, and there is some functionality lacking in the interface...
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Technology
I wish Nuance would work more on getting wireless headsets to work better with Dragon Medical One...
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Other Observations & Comments
The system had some tech complexities early on, but we were able to work through those. Those issues...
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Functionality and Upgrades
Dragon Medical One has made telephone dictation obsolete for us. Our people don't have to use the...
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Functionality and Upgrades
Our broad adoption of the system was more because of word of mouth than anything else. We publicized...
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Lessons Learned
It took us a while to decide whether we wanted to roll the system out site by site or service line...
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Functionality and Upgrades
I have heard zero complaints from our end users about how to use the system. From my point of view,...
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Interfacing and Integration
One of the challenges with a peripheral device is that it is interacting with what some of our group...
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Relationship
We meet quite frequently with the Nuance people. They have been reaching out to me. The vendor’s...
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Lessons Learned
I would recommend that folks really know whether their end users actually want the product and help...
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Lessons Learned
I am ambivalent about whether I would purchase Dragon Medical One again. It is the system that we...
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Functionality and Upgrades
Dragon Medical One is amazing. We used to have to train it by speaking two or three paragraphs, and...
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Functionality and Upgrades
There are a few proper names that we have to add to the product's dictionary, but it is very simple...
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Relationship
Nuance’s executives are very responsive to our needs.
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Relationship
Nuance's support is really good. We have had a consultant work with us to see how we can improve our...
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Service and Support
Nuance is good about notifying us of a problem before we even realize there is a problem. I will get...
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Functionality and Upgrades
Dragon Medical One has improved our provider documentation and ability to get notes done quicker.
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Implementation and Training
We commend Nuance on the way they helped us during our migration to Dragon Medical One. Nuance did...
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Implementation and Training
We carry most of the ongoing training ourselves. The initial training from the vendor was good and strong....
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Functionality and Upgrades
Dragon Medical One isn't very intuitive. It is really hard for us to see what our saved auto-texts...
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Functionality and Upgrades
Dragon Medical One very consistently works as designed. The system has a strong integration with our...
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Interfacing and Integration
There are still some things we would like to do with the program, but those things may not be...
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Other Observations & Comments
Nuance is a great development shop, but they oversold their Dragon Ambient eXperience program a...
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Service and Support
We had some issues, and Nuance was good about taking those issues to the most technical person that...
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Functionality and Upgrades
Dragon Medical One fulfills our need for our voice recognition tool and works as we need it to. It...
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Service and Support
We would like to see Nuance know and work with all the major EHR vendors to provide timely solutions....
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Functionality and Upgrades
With Dragon Medical One, we actually have to purchase a user account before a new user can use the...
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Functionality and Upgrades
Users don't have any trouble with the system after they have been trained on it. We can access the...
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Functionality and Upgrades
There are some things that the vendor said would work right out of the box that didn't work. We had...
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Functionality and Upgrades
The solution is a heavy client, even though it is web based. It has so much functionality that a...
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Service and Support
We haven't had any issues with Nuance's people. Those people have been able to get us what we have...
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ROI / Cost
Dragon Medical One is worth its cost. We were expecting it to be more expensive than another...
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Functionality and Upgrades
Most of the issues we have had have not necessarily been on Nuance’s end; they have been related to...
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Relationship
We have recently updated some things in Dragon Medical One, and Nuance has done a great job of...
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Technology
We went with Dragon Medical One because the experience with our previous product wasn't the...
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Functionality and Upgrades
Our providers have had a wonderful experience utilizing Dragon Medical One; they have raved about...
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Functionality and Upgrades
The product itself has been awesome. Upgrading and keeping Dragon Medical One up-to-date is fairly...
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Functionality and Upgrades
Overall, we are satisfied with what we are getting from Nuance. We are just doing the basics, but we...
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Functionality and Upgrades
Sometimes Nuance's product has issues with text not being transferred how we want; the system always...
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Functionality and Upgrades
The neatest thing about Dragon Medical One is the product’s improvement over time. I used Dragon...
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Functionality and Upgrades
I don't like having to log in everywhere. I know that is a HIPAA thing with all software, but I am a...
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Relationship
Nuance responds whenever we have problems, and the product works as it is supposed to.
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Functionality and Upgrades
Dragon Medical One works really well. We can do a whole bunch of things in the product, and we can...
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ROI / Cost
We don't really have any extra charges with Dragon Medical One. We can dictate whatever we want...
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Functionality and Upgrades
Dragon Medical One has a great database for recognizing medications. There is good functionality in...
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Service and Support
I don’t have too many complaints on the technical side. At first I did, but I was put in contact...
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ROI / Cost
The only issue we have sometimes is with procurement and pricing. Everyone deals with that issue....
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Other Observations & Comments
Considering the technology that is available and the way we use Dragon Medical One, the product...
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Implementation and Training
Dragon Medical One is easy to implement and install. It doesn't require too much or take too many...
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Service and Support
We started off with one person, who was wonderful, and things were moving along. Then, after we got...
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Implementation and Training
We had to install the product in our Citrix platform. And to have someone who was a little more...
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Implementation and Training
Some of the communication on the training could be improved. I am hearing from my staff that the...
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Implementation and Training
The doctors didn't get good training; the solution was thrown at them. The vendor showed how things...
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Functionality and Upgrades
Dragon Medical One is easy to use for providers. Mostly, users just dictate and transfer things....
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Functionality and Upgrades
Dragon Medical One is very simple to navigate through. I just give users the tools and show them how...
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Other Observations & Comments
The vendor does have some new things, but we haven't purchased them. I haven't seen very many...
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Relationship
Our account manager is very on the ball, and we do appreciate that. The account manager is really...
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Relationship
We are in the middle of Nuance’s takeover by Microsoft, and we have not had to deal with any...
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Technology
Dragon Medical One’s quality since going to the cloud is so much better. However, the product’s ease...
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Implementation and Training
I don't see us getting rid of Dragon Medical One anytime soon. But we don't utilize the solution to...
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Service and Support
Occasionally, when we call the help desk people, the support could be improved a little bit. The...
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Functionality and Upgrades
There are several Dragon Medical One issues that providers have. A couple of providers have Android...
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ROI / Cost
We have seen higher utilization since having Dragon Medical One, and our providers' efficiency has...
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Functionality and Upgrades
Some of the providers are pushing toward getting the PowerMic because the app on the phone is a...
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Functionality and Upgrades
Nothing needs attention at this time. The doctors that have used the product have had no complaints.
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ROI / Cost
I wish Nuance would put things in a bundle instead of making everything à la carte. Right now, we...
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Functionality and Upgrades
We don't have much downtime with Dragon Medical One; it works efficiently.
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Service and Support
Nuance is good with support. I really don’t hear much from them unless there is a new update or I...
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Implementation and Training
Nuance really helps us when we have any questions. They give us packets with the best practices and...
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Implementation and Training
The training from our Dragon Medical One partners has been really good.
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Service and Support
We have recently made pretty good strides with getting the solution to function a little better for...
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Lessons Learned
What I would say to other providers about Dragon Medical One would be to use the functionalities....
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Implementation and Training
The upgrades have been effective. They are done in a reasonable amount of time, and everything goes...
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Functionality and Upgrades
The Dragon Medical One technology itself is robust and accurate. Nuance is keeping up-to-date with...
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Functionality and Upgrades
The product is easy to use. There are still some providers who get a little turned around, but if...
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Lessons Learned
I would tell other providers that they need to learn that there is a difference in the use of the...
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Functionality and Upgrades
Our providers are extremely happy with Dragon Medical One. The product has saved them from a lot of...
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Implementation and Training
There is a lack of ongoing training. Nuance could improve by putting more resources towards training...
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Relationship
I would recommend the solution and the vendor.
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Functionality and Upgrades
I like that Dragon Medical One is easy to use. I can’t think of anything the vendor can improve...
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Interfacing and Integration
It is very important for Nuance to work a little bit more in interfacing and on the interface...
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Win/Loss - Why they were selected (by current clients)
We chose Dragon Medical One mostly because of the cost compared to other voice recognition software...
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Functionality and Upgrades
Dragon Medical One does everything very well. It has a great library system and great recognition...
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Implementation and Training
We really like how convenient it is to get our providers set up and going on Dragon Medical One. The...
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Functionality and Upgrades
There needs to be some modification improvement in Nuance’s administrative tools on the back end. We...
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Functionality and Upgrades
We would buy Dragon Medical One again. Every doctor and physician's assistant that uses Dragon...
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Interfacing and Integration
The product's compatibility with different browsers needs attention.
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Service and Support
From a tech-support perspective, Nuance is pretty responsive to us. We do not know whether they are...
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Functionality and Upgrades
The dictation functionality has been flawless.
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Service and Support
We don't really have an issue with contacting anyone at Nuance. Whenever we do need to get in touch...
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Functionality and Upgrades
We like that providers can dictate on their smartphones but can also dictate using their PowerMic...
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Functionality and Upgrades
I have been using Dragon Medical One for several years. I train the new providers on Dragon Medical...
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Functionality and Upgrades
Dragon Medical One has the ability to create automatic texts with fill-in-the-blank options. That is...
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Relationship
Any questions we have are answered in a very timely manner, and we appreciate that. Our...
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Technology
We have had an issue figuring out which headsets work best with the product. We have not heard back...
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Service and Support
Any time that I have an issue, I reach out to my contact at Nuance or put in a help desk ticket, and...
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Functionality and Upgrades
The product was pretty easy to learn; the process didn’t take a whole lot of time. It doesn’t take a...
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Implementation and Training
Nuance trained me, and I train the actual doctors. Nuance gave me a help book with some different...
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Future Outlook
With regard to voice recognition technology, I can confidently say that Dragon Medical One is the...
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Interfacing and Integration
Dragon Medical One doesn’t work as well with our EMR because it doesn’t have all the functionality....
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Other Observations & Comments
The only complaint I have about Nuance is about invoices. We have multiple providers, and each is...
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ROI / Cost
Overall, Dragon Medical One is a critical component in our clinician workflow. We are very happy...
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ROI / Cost
Dragon Medical One is great because it takes away a lot of manual steps through dictation, and we...
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Service and Support
Overall, Dragon Medical One is a fantastic product. Our providers like it, and they have good...
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Implementation and Training
We would like to see Nuance be a little more transparent when there are new updates with the product...
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Functionality and Upgrades
Dragon Medical One comes with some good features, but we weren’t aware of some of the issues that...
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Other Observations & Comments
Nuance was having an issue where the system kept going down fairly often, but I don't think it has...
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Technology
We have several doctors that use the mics and some that use the app on the phone, and they like...
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Functionality and Upgrades
Our goal is to make it faster for providers to get through seeing patients. Nuance does really well...
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Relationship
My contact at Nuance is so fabulous. Even when they are off for the day, they get back to me within...
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Implementation and Training
The training for Dragon Medical One is really quick. Within an hour, we could have the providers up...
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ROI / Cost
We are working on our budget right now, and we have been comparing another transcription software...
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Future Outlook
Nuance is really up-to-date with everything, and they have new products on the horizon that we are...
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Functionality and Upgrades
The ease with which we can manage profiles has become infinitely stronger with Dragon Medical One....
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Implementation and Training
The training we received for Dragon Medical One was minimal, and we tried to run with things without...
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Lessons Learned
The equipment from Nuance has delays in dictating speech, but the vendor has pointed out that there...
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Service and Support
We had some issues with a piece of equipment from Nuance, but we got things ironed out with the...
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Functionality and Upgrades
We are trying to get the providers off of manuscript dictation, so this system is what we need to...
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Service and Support
The downfall is I consistently see all the new updates. We get multiple emails for the same subject...
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Functionality and Upgrades
I like that Dragon Medical One is fairly user friendly. It is not 100% foolproof, but 95% of the...
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Implementation and Training
The transition from our old platform to Dragon Medical One was easy. Nuance supported us very well....
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Functionality and Upgrades
Over the years, I have used the product in one form or another, and it has evolved considerably with...
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Other Observations & Comments
The support for Dragon Medical One has been good. We haven't had a lot of trouble. Communicating...
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Functionality and Upgrades
The one request that I get repetitively from providers is for a way to shut off the text box because...
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Other Observations & Comments
Nuance does a very nice job with their implementation services. My suggestion to them would be to...
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Implementation and Training
At this point, Nuance's training is pretty basic. The vendor would be more effective if they engaged...
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Other Observations & Comments
The solution makes our EMR better, but our EMR is still our core problem. Dragon Medical One is the...
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Functionality and Upgrades
The solution's dictation quality could still use refinement when it comes to avoiding ambient noise...
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ROI / Cost
Dragon Medical One is very easy to use, and it really helps us with some of our EMR's limitations....
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ROI / Cost
The product is a great tool for our providers, and it saves time on their dictation. They are able...
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Technology
We had a standalone application from Nuance on our desktop that the providers used. The application...
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Service and Support
There hasn't really been active communication from Nuance. When we made a transition, there wasn’t...
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ROI / Cost
Overall, Nuance is doing a great job. Dragon Medical One saves our providers a ton of time.
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Interfacing and Integration
Dragon Medical One doesn’t integrate with every single one of our systems the way it should....
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Technology
The integration of the solution is good, so we can get to the solution from within the other system....
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Service and Support
In the beginning, it took a while for us to get to the right people. I had to make multiple phone...
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Relationship
Nuance’s support team is easy to work with. The only thing we don’t like is that we can only get so...
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Other Observations & Comments
Nuance puts a heavy focus on usage by providers and figuring out how to get people to use the...
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Service and Support
In the beginning, Nuance’s people would contact us on a regular basis, but around the time of the...
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Technology
Nuance’s microphones often don't work, and we no longer buy our microphones from them. Nuance sold...
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Functionality and Upgrades
I have recommended Dragon Medical One. Whenever providers come to our organization and use the...
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Functionality and Upgrades
Sometimes our doctors have difficulty adding new words into Dragon Medical One and training the...
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Relationship
Nuance takes a while to get back to us. They can take over a day, and if I am having an issue with a...
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Service and Support
When we initially go to each site for a go-live, Nuance is on-site whenever we can schedule them....
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Interfacing and Integration
I wish Nuance was a little better at supporting our integration goals. The product has to be...
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Implementation and Training
The implementation with Nuance was really good. The process was structured, and we knew each step,...
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ROI / Cost
I would recommend Nuance because their product works as advertised, and it is continuously being...
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Relationship
Nuance's support team is excellent, and their executive involvement is great. The vendor has...
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Functionality and Upgrades
The biggest area for improvement with Dragon Medical One would be the ability to use all of the...
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Relationship
Nuance is delivering new technology, but we aren't taking that technology. We don't trust Nuance's...
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Functionality and Upgrades
We are several versions behind on the system because we are afraid that Nuance will handle future...
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Other Observations & Comments
Nuance’s app on the phone has been a game changer for us.
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Service and Support
We have a person assigned to us from Nuance who meets with us, gives us statistics, and tells us...
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Functionality and Upgrades
The process of learning our doctors' voices has gotten significantly better for Dragon Medical One....
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ROI / Cost
Nuance’s support team is phenomenal, and the technology works great. However, the pricing can be an...
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Functionality and Upgrades
Dragon Medical One is a great product. The providers really like it, and it is fairly easy to plug...
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Technology
We like that Dragon Medical One now has a cellphone version of the mobile application. That makes it...
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Functionality and Upgrades
Without Dragon Medical One, our providers can't function. When the product doesn't work, we realize...
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Technology
The only thing I would like changed is the PowerMic devices because we often run into issues with...
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Relationship
Nuance is constantly making updates, and we don't have problems with them notifying us or helping us...
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