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Dragon Medical One Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
The support hasn’t been as great. The support is out of a company somewhere else, and they are good...
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Manager
Functionality and Upgrades
We haven’t had Dragon Medical One that long, and it is pretty straightforward. I love the product....
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Analyst/Coordinator
Service and Support
I have called Nuance before for support and haven’t had any issues. They have called us proactively...
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Analyst/Coordinator
Functionality and Upgrades
Dragon Medical One works really well with our virtual environment. The provider is able to use it...
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Analyst/Coordinator
Other Observations & Comments
Sometimes the contract negotiation with Nuance includes a lot of back-and-forth on pricing. Dragon...
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Analyst/Coordinator
Functionality and Upgrades
Having Dragon Medical One has definitely made the providers happier. Dragon Medical One has been...
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Analyst/Coordinator
Implementation and Training
The implementations of upgrades have been pretty seamless. Someone from Nuance came on-site and was...
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Analyst/Coordinator
Implementation and Training
Nuance has a decent website. They send out periodic emails with information to watch webinars. Those...
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Analyst/Coordinator
Service and Support
We have a very unique environment, and there has been an issue with integration. Nuance has been...
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Analyst/Coordinator
Functionality and Upgrades
There are some features that our providers have to ask about every now and then because the ease of...
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Analyst/Coordinator
Other Observations & Comments
We are trying to work on getting Nuance DAX, which works with Dragon Medical One. That has not been...
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Analyst/Coordinator
Relationship
During communication with Nuance about adding another feature, they almost insulted some of our...
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Analyst/Coordinator
Service and Support
I generally don’t have to call Nuance for support. If I have an issue, they have a website. The...
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CIO
Interfacing and Integration
A strategic partner can provide a lot of things to us, even things that might be outside of their...
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CIO
Functionality and Upgrades
We have had some great implementations with the vendor's products, and we have had some rocky ones....
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CIO
Relationship
When it comes to innovation, the things we expect aren't always the things we get. But I don't see...
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Manager
Functionality and Upgrades
In terms of our EMR, Dragon Medical One does exactly what it needs to do. The system is well...
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Manager
Functionality and Upgrades
Once the users get used to the system, they have no issues flipping back and forth. As I am an IT...
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Manager
Implementation and Training
The biggest barrier to the system is physician adoption, but our providers who use it love it. The...
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Manager
Functionality and Upgrades
The advancement in Nuance's technology has been unbelievable. I haven't heard one provider complain...
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Manager
Relationship
Nuance's executives get involved as needed. They have been good to work with. If the decision were...
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Manager
Future Outlook
We have seen a decrease in traditional dictation. As the older demographics retire, the kids come...
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CEO/President
Functionality and Upgrades
We recently upgraded to Dragon Medical One, and I have been extremely happy with this dictation...
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CEO/President
Interfacing and Integration
Dragon Medical One works. I talk, and it listens. That is the bottom line. Dragon Medical One is...
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Director
Implementation and Training
The implementation went well. There was confusion for us with the drivers that we had to install on...
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Director
Other Observations & Comments
A lot of our providers already used Dragon Medical One when we implemented it system-wide. Nuance is...
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Director
Functionality and Upgrades
There is absolutely no comparison between the reporting capabilities of our previous system and the...
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Director
Functionality and Upgrades
The vendor is delivering new technology that meets our needs, but we did an upgrade of Dragon...
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Manager
Functionality and Upgrades
Dragon Medical One has become an expectation and part of our landscape now for providers. We have...
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Manager
Relationship
Nuance gave us something for free when our virtual care was ramped up, and they have been very...
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Manager
Functionality and Upgrades
In the case of a rare outage in Nuance’s cloud platform, Nuance doesn't hesitate to add some...
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Manager
Functionality and Upgrades
Some of the functionality Nuance offers is free, and they tell me when it is coming so that we can...
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Manager
Technology
When Nuance tells me new things are coming, they really are coming. They stay true to their...
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Analyst/Coordinator
Service and Support
Every time we have an issue, it is usually fixed by an upgrade. Nuance does tell us when new...
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Analyst/Coordinator
Functionality and Upgrades
Whenever we have problems, we have to go back and forth with Nuance about the resolution, which...
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Analyst/Coordinator
Relationship
The vendor sends out information when they have an update. I can't really complain about their...
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Director
Functionality and Upgrades
The system is performing very well. It has met our expectations, and the acceptance of the providers...
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Director
ROI / Cost (care and feeding)
The vendor asks how many providers will be using the system, and they give us X number of licenses....
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Director
ROI / Cost (care and feeding)
We are biting the bullet and paying the charge for the licenses for the providers to use the system....
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Director
Service and Support
Over the years, the vendor has really beefed up their customer support. They have dedicated people...
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Manager
Implementation and Training
I have done some training on Dragon Medical One. Doing that is easy. Nuance hasn't had to do a lot...
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Physician
Functionality and Upgrades
I use this product all the time, and I find it very helpful. Once the product is properly set up, it...
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Physician
Functionality and Upgrades
I don't use Dragon Medical One for its full capabilities. I am really not using everything that is...
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Manager
Other Observations & Comments
Using Dragon Medical One is going great. The biggest challenge I always have with Nuance is how they...
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Manager
Service and Support
Nuance's customer support representatives are pretty good, although that has been a revolving door....
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Manager
Functionality and Upgrades
Nuance has gone to a quarterly upgrade schedule with numbers and releases that make sense. The...
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Manager
Functionality and Upgrades
The fact that Dragon Medical One is not certified is a little bit of a pain. Cerner does not certify...
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Manager
Service and Support
There is nothing magic about the COVID-19 response from Nuance. Nuance is doing what they are always...
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Manager
ROI / Cost (care and feeding)
I think Dragon Medical One's value is probably lower. I hope giving a lower rating for getting our...
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Director
Functionality and Upgrades
We get out of the system what we put into it. It is beneficial to work with the features and think...
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Director
Relationship
We have a sales representative who interacts with us often. I don't know whether that is an...
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Director
Service and Support
I am not really the person who does the tickets for anything that goes on. I really haven't found...
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Director
Interfacing and Integration
Dragon Medical One works seamlessly with Word and other Office products. Dragon Medical One is not...
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CMIO
Relationship
Nuance could be more forthcoming in some of the education that they provide. I have no complaints...
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CMIO
Functionality and Upgrades
I would tell others that Dragon Medical One is phenomenal and a must-have. It is a good product. It...
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Manager
Other Observations & Comments
Dragon Medical One is a lifesaver. When we initially rolled out the system several years ago, we...
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Analyst/Coordinator
Service and Support
Nuance is very willing to offer additional help to us when we ask for it. They are always...
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Analyst/Coordinator
Functionality and Upgrades
The system is still missing some things in terms of capturing our work. The accuracy is not as high...
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CIO
Technology
Dragon Medical One has been good. We have really appreciated what the vendor has brought to the...
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CIO
Service and Support
During COVID-19, Nuance has been available to us. They have tried to expand any kind of service that...
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CIO
ROI / Cost (care and feeding)
I have a bone to pick with Nuance. When I have to buy a PowerMic III through the vendor, that...
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CIO
Functionality and Upgrades
Physicians can use their iPhones with this system. The only problem that we have with using iPhones...
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CIO
Functionality and Upgrades
The upgrade services with Nuance are pretty seamless. The vendor is looking at ways to make their...
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CIO
Relationship
Nuance is always reaching out to us and telling us that we need to do an upgrade. The account...
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CIO
Functionality and Upgrades
We see tangible outcomes with this product. Our physicians can use a product that doesn't confine...
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CIO
Functionality and Upgrades
Dragon Medical One works really well. In fact, we actually use it with our EHR. The hospitalists...
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CIO
Service and Support
I don’t think I have ever had a problem with Nuance's service. We have one person that we deal with,...
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CIO
Lessons Learned
We have found that we can get the microphones cheaper from the regular distributor than what Nuance...
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Director
Win/Loss - Why they were selected (by current clients)
When we switched our EMR, we decided to stick with Dragon Medical One instead of another speech...
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Director
Relationship
Historically, Nuance hasn’t nickel-and-dimed us. The product is working as promoted because we are...
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Director
Implementation and Training
Nuance’s implementation was very good. I didn’t hear about a lot of ruffled feathers.
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Physician
Future Outlook
I am excited about how the platform is going to be built into our new EMR. The integration is going...
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Physician
Functionality and Upgrades
I have been very pleased with Nuance. I have talked to others that tend to use Dragon Medical...
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Physician
Relationship
Nuance definitely keeps their promises. They have been very trustworthy.
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Physician
Implementation and Training
Nuance's training was good. My only feedback is that there is a need for additional training and...
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Physician
Interfacing and Integration
Our organization has a wide breadth. Strictly from an outpatient perspective, Dragon Medical One...
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Physician
Functionality and Upgrades
The system is fairly simple. It has a few complicated parts that are technically challenging, but I...
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Physician
Functionality and Upgrades
I have not seen any significant new advancements since we got the system. I have not noticed a...
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Physician
ROI / Cost (care and feeding)
The system is very good at driving tangible outcomes. The system is a necessity. Luckily, I have...
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Analyst/Coordinator
Functionality and Upgrades
Nuance has provided different things within Dragon Medical One to support our providers and to...
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Analyst/Coordinator
Lessons Learned
We don't have a site license for Dragon Medical One right now. Having a site license seems really...
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Analyst/Coordinator
Implementation and Training
Nuance came out for the training, and it was okay. Then they came back out, and we had them do an...
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Analyst/Coordinator
Functionality and Upgrades
Sometimes Dragon Medical One has lag issues. Each time we get an upgrade, the product gets better,...
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Analyst/Coordinator
Service and Support
We have had a very positive experience with Nuance. They helped us a lot when they came out and...
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Analyst/Coordinator
Service and Support
The only negative feedback I have for Nuance is that their customer service isn't the best when we...
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Analyst/Coordinator
Implementation and Training
With Nuance, I had to ask for every little bit of training, and I had to keep asking. I wanted the...
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Analyst/Coordinator
Functionality and Upgrades
Our medical staff members seem to enjoy the system. They are looking forward to Dragon Medical One...
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Analyst/Coordinator
Other Observations & Comments
We recently went to Dragon Medical One, but that wasn’t my choice by any means, and I am not happy...
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Analyst/Coordinator
Service and Support
The vendor needs to focus on their customer service. The only thing that they do well right now is...
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Analyst/Coordinator
Functionality and Upgrades
We had an Epic upgrade, and a couple of sites had problems with Citrix, and they had to reboot the...
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Analyst/Coordinator
Functionality and Upgrades
Our physicians are probably fine with Dragon Medical One. I haven’t heard a lot of complaints other...
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Director
Relationship
At one point, Nuance wasn't a very customer-friendly company. But prior to our go-live, we realized...
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Director
ROI / Cost (care and feeding)
More than charging by nickels and dimes, Nuance used to charge us by $50 and $100, but now, they are...
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Director
Other Observations & Comments
The great thing about Dragon Medical One is that people don't need much training. The product is so...
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Director
Relationship
Nuance's executive involvement has been amazing. We have reduced our meeting times just because we...
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Director
Functionality and Upgrades
One objection that I have is with Nuance's web-based management console, which is where we manage...
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Manager
Interfacing and Integration
Dragon Medical One is flexible in integrating with other platforms, and that was always an issue...
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Manager
Functionality and Upgrades
Dragon Medical One has enabled us to remove all transcription costs. It is very adaptable, uses...
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Manager
Service and Support
When we have an issue, it is not always immediately resolved, but Nuance’s support team is pretty...
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Manager
ROI / Cost (care and feeding)
Nuance charges for every little thing, and that is horrible. They bundle for so many visits per...
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Manager
Service and Support
It would be nice to have a call to touch base with someone. I like being able to touch base with...
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Manager
Implementation and Training
Nuance is great with their ongoing training. They usually send people on-site, and the trainers are...
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Manager
Technology
I would not be highly likely to recommend the system to others because of the freezing issues and...
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Manager
Functionality and Upgrades
I don’t give the system a high rating for the ease of use because whenever the users are in our EMR,...
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Manager
Technology
The system is very touchy. We have to uninstall and reinstall an extension for it. I don't know...
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Manager
Functionality and Upgrades
We all feel like some products are overpriced, but this is a case where the product delivers on its...
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Manager
Functionality and Upgrades
Nuance could probably develop the automatic text features for specialty doctors a bit better. We can...
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Manager
ROI / Cost (care and feeding)
The first time we launched the product, we actually had a finite number of licenses to offer our...
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Manager
Other Observations & Comments
We actually have to upgrade the product ourselves. Nuance will support any upgrades we do. They...
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Manager
Functionality and Upgrades
I would give the ease of use a perfect score. Our IT shop deploys products continually, and when...
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Analyst/Coordinator
Service and Support
Nuance has been fantastic during the COVID-19 crisis. I guess they were proactive right away; they...
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Analyst/Coordinator
Service and Support
Dragon Medical One is part of our long-term plans. I would absolutely buy it again. I fought hard to...
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Analyst/Coordinator
ROI / Cost (care and feeding)
When it comes to avoiding charging for every little thing, there is more charging than not charging....
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Analyst/Coordinator
Functionality and Upgrades
There were some features that didn’t carry over from the previous versions that could have carried...
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Analyst/Coordinator
Functionality and Upgrades
Dragon Medical One is a cloud-based solution that is really big. With a cloud-based solution comes...
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Physician
ROI / Cost (care and feeding)
Nuance bundles a lot of things together, so they do avoid charging for every little thing. We get a...
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Physician
Service and Support
Nuance, in general, is great. Nuance has a new product that they are beta testing called Dragon...
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Physician
Service and Support
Dragon Medical One pretty much works out of the box. Nuance overdelivers on their promises, and that...
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Physician
Functionality and Upgrades
Dragon Medical One is absolutely part of our long-term plans. Of all the things that I have done in...
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Director
Implementation and Training
Nuance was in contact with us on a regular basis, answered our questions, and resolved our testing...
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Director
Functionality and Upgrades
The product works as promoted. Our physicians took to it incredibly well. We were very surprised at...
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Director
Interfacing and Integration
Nuance always delivers, and our reporting goes well. Any time reports are completed, they...
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Director
Technology
The new version definitely includes the new technology where physicians can dictate using their...
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Director
Relationship
Before we agreed to switch to Dragon Medical One, Nuance requested to meet with the senior...
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CMIO
Functionality and Upgrades
Dragon Medical One is excellent. The automatic text generation works reasonably well. The system is...
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CMIO
Other Observations & Comments
There are step-by-step commands within Dragon Medical One that are used to pull the equivalent of a...
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CMIO
Functionality and Upgrades
The system understanding an accent is almost a nonissue. I have had one or two providers tell me...
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CMIO
Sales and Contracting
The way that Nuance sells and demos and products is horrendous. They are not clear. In terms of...
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Director
Functionality and Upgrades
I have been a proponent of a speech-to-text dictation system since the mid-90s, back in the early...
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Director
Relationship
Nuance's executives have been very helpful in terms of anything that we need help with.
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Manager
Service and Support
I probably haven't had to open a ticket for the product in over a year. But when I opened tickets in...
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Manager
Functionality and Upgrades
There is continual downtime for refreshing servers and whatnot. Nuance stays active about keeping...
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Manager
Interfacing and Integration
The product allows physicians to dictate straight into any field in our EMR. They don't have to...
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Manager
Functionality and Upgrades
We have had some form of the product for years, and we just keep upgrading. Dragon Medical One is...
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Manager
Sales and Contracting
When we had our old contract with Nuance, we were being charged for every single license. We had to...
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Manager
Implementation and Training
We have to learn most of the things we have to do on our own because Nuance doesn't provide...
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Manager
Functionality and Upgrades
Nuance does a really good job. They live up to what they say they will do. The product is incredibly...
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Manager
Functionality and Upgrades
Nuance did a great job with our most recent upgrade. The fact that our physicians are in love with...
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Manager
Technology
When the pandemic started, Nuance sent everyone COVID-19 packages. They added vocabulary to our...
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Analyst/Coordinator
Functionality and Upgrades
There is zero maintenance in terms of the operational considerations to implement the software. Once...
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Analyst/Coordinator
Service and Support
The support and communication from Nuance has been pretty useful. Nuance has really helped identify...
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Analyst/Coordinator
Technology
Initially, when we first went live with Nuance’s dictation software, there were stability issues...
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CMO
Functionality and Upgrades
The system has features that we don't use, and for the most part, the system is working very well...
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CMO
Other Observations & Comments
There are times when the vendor's focus is just on themselves and their priorities, but the vendor...
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CMO
Relationship
I can't speak to the technical component of the system, but I am very happy with the vendor. I don't...
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CMO
Technology
Nuance has things to meet our needs, but I am not impressed with what Nuance has.
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CMO
Relationship
I would give the vendor a high rating for executive involvement, but the times that we have needed...
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Physician
Other Observations & Comments
Our initial implementation went fairly well. When we rolled out the product, there were quite a few...
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Physician
Lessons Learned
In general, the system isn’t difficult to use. The challenge is that we know the basic functionality...
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Physician
Other Observations & Comments
Part of the reason that many of us don’t know how to use the system’s full functionality is that we...
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Physician
Functionality and Upgrades
The product is much better than the old Dragon Medical Network Edition. It works exactly how it...
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Physician
Other Observations & Comments
The product is fully integrated into our EHR. One thing that we struggle with is trying to get...
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Physician
Other Observations & Comments
We can do more than just dictation with the product. The most recent thing we tried to pilot was...
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Analyst/Coordinator
Service and Support
Nuance came around and put together a step-by-step command for COVID-19, and I was very impressed...
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Analyst/Coordinator
Relationship
When we upgraded to the newest version, we thought that it was going to be great. However, we found...
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Analyst/Coordinator
Other Observations & Comments
Nuance is not optimizing as much as I would like, and we want to focus more on getting the providers...
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Physician
ROI / Cost (care and feeding)
Nuance is pretty decent at notifying us when the system is down or has glitches. Nuance has been...
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Director
Interfacing and Integration
We had some technical problems when we implemented another vendor’s product that worked with...
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Director
Functionality and Upgrades
Nuance’s training was just enough for us to get by. The product does what I want it to do. Some...
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Director
Functionality and Upgrades
The product isn’t perfect, but it is pretty darn good. It is the best in its class in terms of...
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Director
Functionality and Upgrades
My concerns are focused on the end user with the template options. I want to see more user...
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Director
Functionality and Upgrades
Nuance’s support has been responsive, but the disruptions and glitches drive me crazy. I don’t...
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Physician
Other Observations & Comments
Nuance pretty much does what they say they are going to do. Training doesn’t come from Nuance; we do...
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Physician
Functionality and Upgrades
What I use with the system day in and day out is really excellent, but I have spent a lot of time...
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Manager
Service and Support
Nuance is one of the better vendors in terms of phone calls and continuing support. Our account...
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CIO
Sales and Contracting
We have had some billing issues that have been frustrating. I received several different bills from...
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CIO
Lessons Learned
Dragon Medical One has been pretty good. However, if I were to buy a new system, I would go with...
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Director
Functionality and Upgrades
Nuance has been supportive during the COVID-19 crisis. We have updated what Nuance calls templates...
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Director
Other Observations & Comments
We purchased Dragon Medical One as a pass-through with our enterprise system. I am being...
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Director
Implementation and Training
We have had training for Dragon Medical One because we recently upgraded, and that went very well.
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Director
Technology
Dragon Medical One is a very easy dictation system, and it is accessible now from a cell phone and...
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Director
Implementation and Training
We have internal education with Nuance. There are recorded sessions for the physicians. If they have...
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Director
Other Observations & Comments
I used to hear about issues with Nuance’s system picking up on accents, but I don’t hear about those...
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Director
Service and Support
Nuance has reached out a couple of times during the COVID-19 crisis. Often, vendors that aren’t even...
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Director
Sales and Contracting
Contracting with Nuance is challenging. We are not perfect, but the vendor had a lot of staffing...
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Physician
Functionality and Upgrades
I used Dragon Medical One many years ago, and I came back to it recently. I felt like it was...
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Director
Relationship
We have been able to update the way we are being charged, and we have really partnered with Nuance.
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Analyst/Coordinator
Service and Support
In providing support, Nuance tends to give us documentation and tell us to figure out our issues. We...
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Analyst/Coordinator
Implementation and Training
Our recommendations for Nuance pertain to upgrades. There was a change in some of the voice...
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Analyst/Coordinator
Functionality and Upgrades
The cloud version of the product has been a great improvement over the locally hosted version of the...
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Analyst/Coordinator
Implementation and Training
When implementing the solution, we switched from our locally hosted environment to the cloud-hosted...
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Analyst/Coordinator
Other Observations & Comments
We are having some issues right now that might not be at all related to Nuance. Nuance has been very...
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Analyst/Coordinator
Technology
We see a gap in the product's suggested text lines for hospital coding and billing. The platform is...
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Analyst/Coordinator
Service and Support
The product is good, and overall, the vendor support is good. When we reach out to Nuance, they can...
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Analyst/Coordinator
Other Observations & Comments
We are hoping that Nuance picks up their game a little because we are expanding our organization....
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VP/Other Executive
Relationship
I don't know whether there is much that Nuance needs to do to support us through the COVID-19...
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VP/Other Executive
ROI / Cost (care and feeding)
I am involved in the charging side of things, and I don't see Nuance nickel-and-diming for every...
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VP/Other Executive
Functionality and Upgrades
We haven't had any major issues with Dragon Medical One. It can sometimes be a little buggy, but the...
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VP/Other Executive
Service and Support
The support is very helpful. Dragon Medical One is widely used, and Nuance is doing really well.
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VP/Other Executive
Functionality and Upgrades
The recognition engine works really well, but there is a lot more to it than just speech-to-text...
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VP/Other Executive
Future Outlook
I would like to see Nuance improve Dragon Medical One with more customer-specific data and...
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Manager
Functionality and Upgrades
Lately, our experience with Nuance has been good. Previously, Nuance was bumpy with problems such as...
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Manager
Technology
We are trying to monitor Nuance's AI and ambient technology, and we eventually hope to implement...
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Director
Service and Support
We have had problems that we have needed to solve, and Nuance has been willing to step in and help...
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Director
Relationship
We have been live for quite some time on Nuance’s cloud-based version of their voice recognition...
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Director
Implementation and Training
When we started out with the product, we weren’t sure how to use it. If we had set it up correctly...
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CMIO
Functionality and Upgrades
In the transition from the old Dragon system to Dragon Medical One, the new system has been welcomed...
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CMIO
Functionality and Upgrades
The upgrade process from the old Dragon system to Dragon Medical One was smooth and seamless; we...
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CMIO
Other Observations & Comments
We have our own team that trains people on Dragon Medical One. We have an in-house person who is a...
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CMIO
Functionality and Upgrades
It has not been necessary for us to integrate Dragon Medical One with other systems because of the...
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CMIO
Other Observations & Comments
I have never had to call Nuance, and I don't know what the calls that have been made have been like....
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CMIO
Other Observations & Comments
Before making a recommendation, I would want to know how Dragon Medical One stands up to other voice...
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Analyst/Coordinator
Functionality and Upgrades
The ease of use for the end users is kind of tough. The system is a little technical. The system has...
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Analyst/Coordinator
Functionality and Upgrades
Overall, the product’s functionality meets all our needs. When it comes to new technology, we tried...
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Analyst/Coordinator
Service and Support
The ongoing support is good. When it comes to vendor executive involvement, we have regular meetings...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I think we received our money’s worth. The vendor really doesn’t nickel-and-dime each user. One of...
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Analyst/Coordinator
Functionality and Upgrades
Some providers really like the product, but some aren’t very fond of it. We have a niche EMR. Right...
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Analyst/Coordinator
Functionality and Upgrades
The software was slow on its own, and it slowed down other solutions. It slowed down one of our...
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Analyst/Coordinator
Functionality and Upgrades
There are some little nagging issues that we haven’t gotten resolutions for. The cursor sometimes...
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Analyst/Coordinator
Functionality and Upgrades
The product works really well. It allows the providers to dictate right into the application instead...
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Analyst/Coordinator
Functionality and Upgrades
The product’s quality is good. There are some nagging issues, but the system has an...
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Director
Functionality and Upgrades
We only got trained by Nuance when we first started. Any training going forward is done by our own...
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Director
Functionality and Upgrades
The issue we have has to do with the age of our computers and how well the software works with them....
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Manager
Technology
Nuance thinks providers don’t use Mac computers, but almost every provider has a Mac at home, and...
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Manager
Functionality and Upgrades
We switched everyone to the cloud version of Dragon Medical One. The providers who have palm...
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Manager
ROI / Cost (care and feeding)
There is another vendor we know of that is the master of nickel-and-diming. But that vendor is not...
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Manager
Functionality and Upgrades
To set up the app for the product, we have to set up a profile. The profile is not built into the...
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Manager
Other Observations & Comments
The product is a standalone product, so it doesn’t necessarily help with interoperability. We were...
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Manager
Implementation and Training
We had weekly calls when we were ready to upgrade the system, and we scheduled a separate training...
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Manager
Functionality and Upgrades
Ease of use in the product has significantly improved for providers, but they are still very...
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Manager
Technology
It took the vendor a really long time to deliver the new technologies. It took such a long time to...
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Manager
Relationship
The vendor that Nuance works with to help with onboarding and upgrading is very easy to work with....
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