Dragon Medical One
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Mac Boyter
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User Commentary

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Director

Relationship

Nuance is pretty proactive. They run proactive reporting and send that to us, and they fix problems...

Sep 2023
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Director

Value

For what Dragon Medical One does, it is very expensive. Also, Nuance has a couple of very innovative...

Sep 2023
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Director

Relationship

We haven’t ever had trouble with Nuance with regard to timelines or customer service. Those things...

Sep 2023
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Director

Relationship

Nuance’s customer service is always good. The vendor is always willing to work with us. Whenever we...

Sep 2023
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Director

Operations

Everything and anything with training is always available to us from Nuance. We have had a couple of...

Sep 2023
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Director

Product

Dragon Medical One provides a seamless voice transcription service that we have embedded into our...

Sep 2023
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Director

Product, Value

We implemented Dragon Medical One at the request of one of our provider offices, and since then, we...

Sep 2023
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Analyst/Coordinator

Product

Things have gone well with Dragon Medical One. It is very easy and user friendly. The doctors and...

Sep 2023
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Analyst/Coordinator

Operations, Product

The only thing that we would improve with Dragon Medical One is that sometimes doctors have a hard...

Sep 2023
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Analyst/Coordinator

Product

Compared to our previous solution, Dragon Medical One is a lot faster and seems to get the language...

Sep 2023
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Analyst/Coordinator

Relationship

We talk to one representative from Nuance quite often. They are great about calling us and sending...

Sep 2023
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Manager

Product, Value

Dragon Medical One is great. Some of our providers aren't very good typists, so they don't like to...

Sep 2023
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Manager

Product

We are on a cloud service, so the product has very minimal downtime. However, there are some...

Sep 2023
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Manager

Operations

The vendor could be more proactive about setting up training and sending out notifications about...

Sep 2023
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Physician

Loyalty

We worked with several vendors before we picked Nuance. We went with them because the product was...

Sep 2023
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Physician

Relationship, Operations

Nuance sends out reminders for free refresher training. If upgrades are coming or if any service is...

Sep 2023
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Physician

Product, Value

We often spend up to 15–20 minutes documenting each patient we see, and that can easily add up to...

Sep 2023
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Physician

Relationship

We have a pretty easy working relationship with Nuance. We can reach out and chat if there are...

Sep 2023
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Physician

Product

Dragon Medical One is incredibly easy to use with Nuance’s PowerMic mobile app on our phone, but if...

Sep 2023
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Analyst/Coordinator

Product

With Dragon Medical One, when we open the app to sync it to a phone, we will get a notification that...

Aug 2023
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Analyst/Coordinator

Product

The system and its applications aren't as easy to use as our other solutions are. I am not ecstatic...

Aug 2023
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Analyst/Coordinator

Relationship

The person we work with from Nuance is really good, but that is the individual. It isn't Nuance.

Aug 2023
||
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Analyst/Coordinator

Product

The system can learn end users' speech patterns quickly.

Aug 2023
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Physician

Relationship

The run-of-the-mill Nuance employee cannot get new things done. We inevitably end up escalating...

Aug 2023
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Physician

Product

I have a pet peeve about Dragon Medical One. If someone is dictating a certain word that is not in...

Aug 2023
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Physician

Product

Dragon Medical One is really easy to turn on. We push the button and start talking. And Dragon...

Aug 2023
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Physician

Product

There are just a few things Dragon Medical One does not do, or does not do in a logical format, that...

Aug 2023
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Physician

Product

It is not easy to correct Dragon Medical One, and it is not easy to add things to our dictionary so...

Aug 2023
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Physician

Operations

I don't know that Nuance has continued to train our trainers after the initial go-live. And the few...

Aug 2023
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Physician

Operations, Product

If what someone wants is a voice-to-text product for a secure EMR, Dragon Medical One is a good...

Aug 2023
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Manager

Relationship, Product

We don’t get calls about Dragon Medical One from the providers. No calls means no issues. No...

Aug 2023
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Manager

Product

Dragon Medical One is pretty basic, like most other applications. The system has a simple download...

Aug 2023
||
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Manager

Product

We would like the system's microphones to look a lot nicer. The micro[hones have the same design,...

Aug 2023
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Analyst/Coordinator

Product

Dragon Medical One works very well with our EMR. I really like the integration with our EMR. We...

Aug 2023
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Analyst/Coordinator

Value

With the unlimited license, I’m highly satisfied with receiving our money’s worth out of Dragon...

Aug 2023
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Analyst/Coordinator

Loyalty, Operations

I really like the vendor's new webinar series. The webinars are 15-minute training sessions in the...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

Someone from Nuance reaches out to me all the time and updates me when things are coming up or if...

Aug 2023
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Analyst/Coordinator

Relationship

Nuance is very proactive in getting information out and listening. They were making some changes,...

Aug 2023
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Analyst/Coordinator

Relationship

Our leadership is not really happy with the vendor right now, and we think one reason is the cost....

Aug 2023
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Analyst/Coordinator

Product

There was a time when Nuance would put out a new product, and it was pretty solid. Now, we hold our...

Aug 2023
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Manager

Relationship

I have access to Nuance’s account executives, so I can reach out to Nuance anytime. If we have...

Aug 2023
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Manager

Loyalty, Relationship, Product

For the most part, Nuance is always trying to improve their products. Nuance is coming out with some...

Aug 2023
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Manager

Operations, Product

Dragon Medical One is straightforward out of the box, and the product is pretty easy to give to a...

Aug 2023
||
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Director

Value

We receive our money’s worth with Nuance, but sometimes they nickel-and-dime us with things like...

Aug 2023
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Manager

Loyalty, Product

I can't think of anything I would change in Dragon Medical One. Obviously, things depend on the...

Aug 2023
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Director

Relationship

From a customer service standpoint, the vendor is usually pretty prompt, but they definitely send us...

Aug 2023
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Manager

Loyalty

We have some similar products to Dragon Medical One that we use, but for the long term, we are...

Aug 2023
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Director

Culture

Nuance’s contracting practices have not been transparent in the past. We really felt like we were...

Aug 2023
||
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Director

Product

Nuance hasn't necessarily delivered new technology, but the product is staying relevant with...

Aug 2023
||
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Director

Product

Upgrades from Nuance work the first time. Compared to other healthcare software in general, Dragon...

Aug 2023
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Director

Operations

For training, Nuance sent over a list of quick one-to-two-minute videos. Those are great. Our...

Aug 2023
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Director

Operations, Product

Dragon Medical One is very easy for our providers to adopt. It is easy to use out of the box. When...

Aug 2023
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Director

Product

A lot of the issues we experience have to do with the integrations with some of our other software....

Aug 2023
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Manager

Relationship

Our client success manager keeps up with us on a regular basis to make sure that everything is...

Aug 2023
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Manager

Relationship, Value

While Dragon Medical One is not free, it is nice to know that Nuance is willing to work with us....

Aug 2023
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Manager

Operations, Product

One of Dragon Medical One’s biggest strengths is its ease of use. It is so simple. Because it is...

Aug 2023
||
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Manager

Culture, Relationship

Nuance keeps coming out with little things that we haven't even gotten to the point of using. They...

Aug 2023
||
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Nurse

Operations

Dragon Medical One is easy to teach end users. There is very little training. As soon as it is set...

Aug 2023
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Nurse

Product

I like Nuance’s app and that we can use the dictation microphone or the app to dictate. That makes...

Aug 2023
||
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Nurse

Relationship

No one is perfect, so sometimes there is a delay in the responses from Nuance’s support team to...

Aug 2023
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Nurse

Loyalty

We went to Dragon Medical One because we were happy with Nuance, and we didn't see any need to...

Aug 2023
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Director

Product

The product has been great for many years. During this past year, we struggled with upgrades in...

Jul 2023
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Analyst/Coordinator

Operations

Dragon Medical One is a great product. It is needed and good for what it accomplishes. Our providers...

Jul 2023
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Analyst/Coordinator

Relationship

Sometimes it is difficult to figure out when there is a problem, identify the problem, and get it...

Jul 2023
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Analyst/Coordinator

Value

Dragon Medical One is really expensive. I haven't compared it with other products doing the same...

Jul 2023
||
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Analyst/Coordinator

Operations

The implementation with Nuance went pretty well. We had a lot of opportunities to collaborate with...

Jul 2023
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Physician

Relationship, Operations

Nuance has probably not reached out in the last year from a training check-in perspective, but I do...

Jul 2023
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Physician

Product

We run into a lot of problems with the Dragon Medical One microphones and the connectivity. Also,...

Jul 2023
||
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Physician

Culture, Relationship

My communication is often with somebody who acts as a sales representative. They are very...

Jul 2023
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Physician

Operations, Value

I am not sure the price tag of the product truly matches the number of users we have. If more people...

Jul 2023
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Physician

Product

When the product works, it works very well for the people who use it well. There are just barriers...

Jul 2023
||
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Analyst/Coordinator

Product

The things we like about Dragon Medical One are the ease of usability, the ease of signing up...

Jul 2023
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Analyst/Coordinator

Operations, Product

Providers that haven’t used Dragon Medical One for a while are used to having to train the platform,...

Jul 2023
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Analyst/Coordinator

Relationship, Product

Probably the biggest setback with Dragon Medical One is when we have providers with issues, and...

Jul 2023
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Analyst/Coordinator

Value

Our physicians would not know what to do without Dragon Medical One, so it is definitely worth the...

Jul 2023
||
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Analyst/Coordinator

Relationship

Dragon Medical One can be a little difficult for providers, and I don't like Nuance’s phone support...

Jul 2023
||
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Analyst/Coordinator

Product

Nuance has been promising a management console for a while now, but the console hasn’t come out yet.

Jun 2023
||
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Director

Relationship

Nuance’s customer support team reaches out to us before we ever have to reach out to them. So when...

Jun 2023
||
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Director

Culture, Relationship

Our account representative contacts me regularly to ask how things are going and what they can do...

Jun 2023
||
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Director

Relationship, Product

Dragon Medical One is as good as it gets. This has been the most fire-and-forget technology we have...

Jun 2023
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Director

Culture, Loyalty

What Nuance says Dragon Medical One can do, they meet 100%. But we saw demos on Dragon Ambient...

Jun 2023
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Director

Culture, Value

We were forced into using Dragon Medical One, but Nuance has been spot-on with their involvement in...

Jun 2023
||
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Director

Relationship, Operations, Product

We haven't had a single hiccup with upgrades. We are informed prior to any upgrades. We get email...

Jun 2023
||
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Director

Operations

We had another vendor do the training for Dragon Medical One, and they did a train-the-trainer...

Jun 2023
||
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CIO

Operations

The Dragon Medical One training is pretty straightforward. We can tap into the vendor's services,...

Jun 2023
||
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CIO

Product

Dragon Medical One has had a couple of glitches lately where it has gone offline globally or nationally....

Jun 2023
||
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CIO

Relationship

When we actually have to call the support team with questions, the response can be a little delayed....

Jun 2023
||
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CIO

Culture, Relationship

The executives show up at the end of the quarter and ask whether there is something that they can do...

Jun 2023
||
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CIO

Product

Dragon Medical One is fairly static. It has probably topped out in terms of what it can do.

Jun 2023
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VP/Other Executive

Loyalty, Relationship

Nuance is motivated by the competition that they are getting from Epic's new product. I think they...

Jun 2023
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VP/Other Executive

Product

Dragon Medical One gives providers a level of efficiency that they really seem to enjoy and take...

Jun 2023
||
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CIO

Value

We were able to lower our transcription costs drastically. That rarely happens, and it was because...

Jun 2023
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VP/Other Executive

Product

If the doctors are without Dragon Medical One for even one minute, they lose their minds. The...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

It is baffling that there aren't more videos about how Dragon Medical One is used with our EMR....

Jun 2023
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Analyst/Coordinator

Operations, Product

Dragon Medical One is wonderful. It has been very easy to use, manage, and upgrade. Changing up to...

Jun 2023
||
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Analyst/Coordinator

Product, Value

Going to the vendor's cloud version has made a huge difference for our accent-oriented physicians...

Jun 2023
||
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Manager

Product, Value

Provider satisfaction is a lot higher with Dragon Medical One than with other solutions. Our...

Jun 2023
||
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Manager

Relationship

We have great support from Nuance, and they are responsive when we come to them.

Jun 2023
||
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Manager

Product

If an organization has a cloud-based EMR, I recommend Dragon Medical One first.

Jun 2023
||
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Manager

Value

Dragon Medical One is more expensive than similar solutions, but I think our senior team has come to...

Jun 2023
||
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Manager

Operations

The implementation of Dragon Medical One was good. Nuance worked very closely with us. They did a...

Jun 2023
||
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Analyst/Coordinator

Product

Dragon Medical One has been one of the easiest products to support from a technical perspective. It...

Jun 2023
||
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Analyst/Coordinator

Relationship

We have regularly scheduled meetings with Nuance. I maintain contact with a person at Nuance that I...

Jun 2023
||
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Analyst/Coordinator

Product, Value

I like Dragon Medical One’s ease of use. The product is low maintenance and works well.

Jun 2023
||
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Analyst/Coordinator

Relationship

We have regularly scheduled calls with a customer success executive, and we go over our statistical...

Jun 2023
||
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VP/Other Executive

Culture, Value

The product's cost is somewhat prohibitive, but that is the only thing we would tell the vendor as a...

May 2023
||
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VP/Other Executive

Relationship, Product

The product has voice recognition capabilities that are of higher quality than the capabilities of...

May 2023
||
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Manager

Relationship

The vendor is good at sending out alerts about maintenance and what is going on. Their support has...

May 2023
||
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Manager

Relationship

We know what Nuance is capable of, and they do exactly what we expect of them. We use their product,...

May 2023
||
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Analyst/Coordinator

Value

Dragon Medical One works fine, so customers get their money’s worth.

May 2023
||
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Director

Relationship

We have had some struggles with Nuance. We don't know whether our issues are a result of the way our...

May 2023
||
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Director

Loyalty, Relationship

Nuance is a good company to work with, but they are a large company, so we sometimes feel like we...

May 2023
||
(0)
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Director

Culture, Relationship

Nuance delivers effective functionality, but they aren't always timely. They sell a good product,...

May 2023
||
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COO

Relationship

We have been collaborating with Nuance. We have deployed a lot of surrounding tools. We are...

May 2023
||
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COO

Product

The biggest issue we have is that some stubborn providers are not using the Nuance products fully.

May 2023
||
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Director

Product, Value

We have quite a few providers that are challenged with typing, and Dragon Medical One really assists...

May 2023
||
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Director

Relationship

Nuance is very responsive. I like the online chat feature. I am not a person that sits on a phone...

May 2023
||
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Director

Relationship

Nuance could improve on the customer support level. Most of their support is overseas, and I...

May 2023
||
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Analyst/Coordinator

Product

I like the product’s functionality for voice recognition; in general, that product's dictionaries...

May 2023
||
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Manager

Relationship

We had some recent hiccups with the Dragon Medical One service. We made multiple requests about an...

May 2023
||
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Analyst/Coordinator

Relationship

Nuance has been really responsive to our emails. If we have any issues or questions about contracts...

May 2023
||
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Analyst/Coordinator

Loyalty, Product

We use Dragon Medical One to make our physicians' lives as easy as possible. Some of our physicians...

May 2023
||
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Analyst/Coordinator

Product

I have been able to access everything I have needed in the system without any issues, like...

May 2023
||
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CMIO

Operations

The vendor has videos embedded into the program that allow us to watch tutorials. Those videos are...

Apr 2023
||
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CMIO

Operations, Product

Dragon Medical One is a tried and true system. It is like a workhorse. It is the Clydesdale of...

Apr 2023
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CMIO

Product, Value

The product has been a huge win for my physicians. It reduces stress, workloads, and documentation...

Apr 2023
||
(0)
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CMIO

Product

With the different interfaces that the system has available, its ease of use can range from beginner...

Apr 2023
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Analyst/Coordinator

Product

There are issues with Dragon Medical One, so sometimes the solution is frustrating. It isn’t...

Apr 2023
||
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Analyst/Coordinator

Relationship

When there are errors with Dragon Medical One, Nuance will blame our EMR vendor, and our EMR vendor...

Apr 2023
||
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Analyst/Coordinator

Product

Every upgrade in Dragon Medical One brings a new problem along with maybe a fix. Promised upgrades...

Apr 2023
||
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Analyst/Coordinator

Product

When Dragon Medical One is functioning correctly, it is really easy to use. We just push the button...

Apr 2023
||
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Analyst/Coordinator

Relationship

Sometimes Nuance will send out a survey, and if a provider makes any complaints, Nuance reaches back...

Apr 2023
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Analyst/Coordinator

Value

I don't know what we pay for Dragon Medical One, but there are enough complaints that it is not...

Apr 2023
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Manager

Relationship

It doesn't seem like Nuance’s technical support individuals talk to each other or have any clear...

Apr 2023
||
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Manager

Culture, Product

Except for the issue with the user IDs, the product works as promoted. One of the issues we are...

Apr 2023
||
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Manager

Culture, Relationship

When we reach out to our Nuance representative, they always defer us to the Nuance website. It seems...

Apr 2023
||
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Manager

Value

Some of our goals were to help support more effective and timely documentation, reduce our reliance...

Apr 2023
||
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Manager

Operations

Nuance’s technical implementations have opportunities for improvement. Our integration of Hyperdrive...

Apr 2023
||
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Manager

Operations

Nuance’s training was good. We have deferred any ongoing training because we have what we need. The...

Apr 2023
||
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Manager

Operations, Product

There are many things an end user has to do before the product will work. The solution comes clunky,...

Apr 2023
||
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Manager

Loyalty, Product

Dragon Medical One has been a nice option in our toolbox of documentation efficiency tools. It...

Apr 2023
||
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Director

Operations

There are always opportunities for Nuance to do better with training, but they have a lot of modules...

Apr 2023
||
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Director

Loyalty, Product

Dragon Medical One does what it is supposed to do. There are still dictation errors that occur, so I...

Apr 2023
||
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Director

Relationship

Every now and then, we run into hiccups, but Nuance has been reasonably responsive about helping to...

Apr 2023
||
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Director

Product

Once we get started, Dragon Medical One is easy to use. But getting started is hard, and there is...

Apr 2023
||
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Director

Product

I am sure that Dragon Medical One does all the things that standard users need. But being a...

Apr 2023
||
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Director

Loyalty, Product

I know that Nuance has a vision because they have usability studies and card-sorting exercises. So I...

Apr 2023
||
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Analyst/Coordinator

Product

We like that we can use Dragon Medical One for both the ambulatory side and the acute side. The...

Apr 2023
||
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Analyst/Coordinator

Relationship

Nuance is really on top of the utilization. We have a regular review with the vendor's staff, and...

Apr 2023
||
(0)
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VP/Other Executive

Culture, Product, Value

The most limiting part of the product is that we can only use the microphones, and the microphones...

Apr 2023
||
(0)
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VP/Other Executive

Product

Dragon Medical One is a poor-quality product. The speech recognition isn't good, and it does not...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

Nuance’s support has been good. We have been doing a big cleanup on the back end, and Nuance has...

Apr 2023
||
(0)
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Director

Product, Value

Previously, if I were to use the PowerMic Mobile app at home and then log back in at the hospital, I...

Apr 2023
||
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Director

Product

I do not see very many, if any, instances where the product’s transcription isn't accurate. What I...

Apr 2023
||
(0)
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Director

Product

I wish that there were a better solution for using a PowerMic device at home for those of us that...

Apr 2023
||
(0)
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Director

Operations

Most of the time, people go through one training session for Dragon Medical One, and then they have...

Apr 2023
||
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Manager

Loyalty

We chose Dragon Medical One because it didn’t have any problems picking up our doctors’ accents....

Apr 2023
||
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Analyst/Coordinator

Loyalty, Loyalty

The product is working well. We are getting ready to upgrade to the newest version so that we will...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product

We currently do not have any items that require attention.

Apr 2023
||
(0)
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CIO

Product, Product

Dragon Medical One’s voice recognition is superb for any type of providers that we have.

Apr 2023
||
(0)
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CIO

Value, Value

Dragon Medical One is more expensive than some of the other speech recognition solutions.

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

Dragon Medical One is straightforward, and I wouldn’t change a thing about it.

Apr 2023
||
(0)
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Manager

Relationship, Relationship

Nuance provides excellent service, and that is a great improvement from the previous version that we...

Apr 2023
||
(0)
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Director

Product, Product

Nuance’s mic is pretty cumbersome. If the mic were more like their phone application and we did not...

Apr 2023
||
(0)
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Director

Loyalty, Loyalty, Value, Value

Our main reason for not putting Nuance's solution on phones is our safety rules and protocols....

Apr 2023
||
(0)
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Director

Relationship, Relationship, Operations, Operations

We meet frequently with our representative. That person runs reports, and we have conversations...

Apr 2023
||
(0)
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Director

Product, Product

Others looking at Dragon Medical One should definitely look at the mobile options. People will have...

Apr 2023
||
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CIO

Product, Product

Dragon Medical One is easily integrated into the EMR. The Nuance system is easy to set up and use....

Apr 2023
||
(0)
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CIO

Relationship, Relationship

Nuance's customer support people are normally able to answer our questions and correct our issues.

Apr 2023
||
(0)
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Nurse

Product, Product

Dragon Medical One being cloud based has worked really well for us. A lot of our physicians are...

Apr 2023
||
(0)
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Nurse

Product, Product

The only issues that we have with Dragon Medical One are because of how it works within our unique...

Apr 2023
||
(0)
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Nurse

Relationship, Relationship, Operations, Operations

Whenever we have an upgrade issue, we get responses quickly from the vendor. Our questions are...

Apr 2023
||
(0)
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Nurse

Product, Product

Dragon Medical One is cloud based, and our EHR is web based. We are having a bit of trouble with the...

Apr 2023
||
(0)
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Nurse

Relationship, Relationship

I meet regularly with my customer representative. They give me product forecasts, data analytics,...

Apr 2023
||
(0)
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VP/Other Executive

Product

Nuance didn't overpromise anything regarding Dragon Medical One. Dragon Medical One reduces pain...

Apr 2023
||
(0)
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VP/Other Executive

Relationship, Product

Nuance could be more proactive. I want to hear ways we can do better. I want to know whether Nuance...

Apr 2023
||
(0)
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Manager

Product

The integration is good now. Last year, it was not good because we had an issue when we upgraded to...

Apr 2023
||
(0)
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Manager

Relationship, Product

Sometimes things get changed in the system, and Nuance doesn’t always tell us about them. That is...

Apr 2023
||
(0)
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Manager

Relationship

Back when we first went to Dragon Medical One, we could email or call our customer service...

Apr 2023
||
(0)
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Manager

Relationship

Nuance is proactive with the new programs they have going, and usually they get things right. They...

Apr 2023
||
(0)
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Manager

Relationship

I like our customer service representative. They are very responsive. If I email this person, they...

Apr 2023
||
(0)
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Manager

Operations, Product

Dragon Medical One is easy to use. I have recommended it to other providers who aren't part of our...

Apr 2023
||
(0)
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Director

Operations, Product

Nuance keeps the product up-to-date, and we haven’t had any real issues. The best thing that Nuance...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

I have no issues with Nuance. Every time we reach out to someone at the vendor, they always get back...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Anytime there is anything new in Dragon Medical One, I get an email, and I enjoy those. The vendor...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

Providers see a lot of patients, and the PowerMic Mobile app for Dragon Medical One enables...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

I would tell someone looking into Dragon Medical One that it is user friendly, especially when we...

Apr 2023
||
(0)
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Director

Operations

The vendor has their own orientation for the product, and then we also have our internal...

Apr 2023
||
(0)
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Director

Product

Nuance’s Dragon Ambient eXperience product does ambient documentation, and Dragon Medical One is...

Apr 2023
||
(0)
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Director

Operations, Product

Dragon Medical One has been one of the best solutions that we have ever gotten for our physicians....

Apr 2023
||
(0)
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Director

Relationship, Operations

Nuance’s customer service is outstanding. I contacted the customer service people one day to set...

Apr 2023
||
(0)
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Director

Product

Dragon Medical One is clunky. The microphone works well on PCs, but most providers spend a lot of...

Apr 2023
||
(0)
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Director

Loyalty, Product

Dragon Medical One has improved quite a bit. The product is good, and it has a fairly simple user...

Apr 2023
||
(0)
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Director

Product

Nuance is a well-established company; they aren’t a start-up like a lot of other companies in the...

Apr 2023
||
(0)
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Director

Relationship

I can email people at Nuance and get responses, but their phone and web support is more difficult...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Everything is going well with Dragon Medical One. We don't have any issues. Over the years, we have...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Value

Dragon Medical One makes providers a lot faster because they don’t have to type. Our older providers...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

I like working with Nuance. We meet with them regularly. I can shoot an email to my contacts at...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor’s ongoing training consists of the resources they make available online, such as tip...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

There are issues that come up that are specific to our environment, and I feel like Nuance is...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

If there is a technical issue, the customer support team is very good. They are very quick and very...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

Workflow-related issues seem to be the hardest for Nuance’s customer support team to work on. Nuance...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

Our account executive has regular meetings with us. We just haven't needed one for a while now...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

When we finally moved the last of our providers off of Dragon Medical Network Edition, we had a...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Culture, Value, Value

The problem is that we don't have the money to get the version of Dragon Medical One that we want....

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

Dragon Medical One is a huge upgrade over Dragon Medical Network Edition in its entirety. That was a...

Apr 2023
||
(0)
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Analyst/Coordinator

Operations

Ongoing training is more reliant on an organization’s site, but the Nuance trainer we had on-site...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The problems we have with Dragon Medical One aren’t necessarily Nuance issues; the issues are more...

Mar 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Product

Dragon Medical One is basically a plug-and-play solution. There may have been one time that Nuance...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

There are a bunch of Dragon Medical One commands that work inside of our EMR, so we can basically...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

I don’t like Nuance’s web support portal. It is very difficult to find what I need, including...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The biggest difference between Dragon Medical One and previous versions of the product is that we no...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have looked at some of Nuance's competition, and Nuance is certainly in the range that they need...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

In the beginning, we made training mandatory, and Nuance did a great job with our training. They...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations

We are moving over to a cloud-based version of our EMR. Trying to get two cloud-based systems like...

Mar 2023
||
(0)
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Manager

Relationship

Nuance is very easy to get ahold of and has good response times. We haven’t had to reach out to the...

Mar 2023
||
(0)
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Manager

Relationship

We receive emails from the vendor quite frequently that let us know about any future updates that...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Dragon Medical One is very intuitive to use and very simple for providers. We are starting to...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

Our providers whose primary language is not English are finding out that the dictation system AI...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations

The training that Nuance provided for me was excellent. They did a train-the-trainer model, and I...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

Some parts of the Nuance administrative console could be worked on a little bit to make it more user...

Mar 2023
||
(0)
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Manager

Culture

Nuance is proactive. We do not have any issues and are looking into purchasing more licenses. Our...

Mar 2023
||
(0)
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Manager

Operations, Product

We like the ease of access, the ease of use, and the lack of training that is needed. We also like...

Mar 2023
||
(0)
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Manager

Product

Our providers are happy with Dragon Medical One. We do not have any complaints. Everything seems to...

Mar 2023
||
(0)
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Manager

Operations

We had hands-on training with Nuance. They were very available to us when we first started using the...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

Nuance’s service is great. We call, and the vendor takes our information, gives us a case number,...

Mar 2023
||
(0)
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Manager

Culture, Relationship

Nuance has gotten bigger and bigger. They have sold to Microsoft and split their company into...

Mar 2023
||
(0)
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Manager

Relationship, Product

One of our labs has a very detailed, intricate, and specific workflow. That lab is still using the...

Mar 2023
||
(0)
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Manager

Loyalty, Product

Before Nuance had Dragon Medical One, they had a different product that was hugely customizable and...

Mar 2023
||
(0)
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Manager

Product

The solution doesn't really integrate with things. It either works with something or it doesn't, and...

Mar 2023
||
(0)
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Director

Relationship, Product

The biggest complaint we have from users is that they have to be logged in to our EMR and logged in...

Feb 2023
||
(0)
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Director

Loyalty, Operations

We are moving everybody that we can to Dragon Medical One. We do quarterly user and admin webinars...

Feb 2023
||
(0)
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Director

Product

If speech-to-text notes could be saved on the device and then transferred to the node, that would be...

Feb 2023
||
(0)
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Director

Product

We have had some difficulty with microphone recognition. But we just got a message from our IT team...

Feb 2023
||
(0)
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Manager

Product

I have not gotten complaints from providers recently, but for a while, I got complaints every week...

Feb 2023
||
(0)
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Manager

Relationship

We have had a good experience overall with Dragon Medical One. The support team has always been very...

Feb 2023
||
(0)
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Director

Product

Dragon Medical One does exactly what Nuance says it does. Our providers use it, and that is the most...

Feb 2023
||
(0)
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Director

Product

We are on an older version of our EMR that causes a slight UI issue where the dictation box in...

Feb 2023
||
(0)
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Director

Relationship

The vendor’s customer success executives are very good partners. Nuance delivers new technology...

Feb 2023
||
(0)
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Director

Relationship

Nuance really connects to their customers. They have connected us with other hospital systems, and...

Feb 2023
||
(0)
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Director

Operations

Nuance has done a very good job training our team. They have resources in their EMR services, and...

Feb 2023
||
(0)
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Director

Product

The speech recognition abilities in Dragon Medical One are second to none. We have providers with...

Feb 2023
||
(0)
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