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Dragon Medical One
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
Manager
The vendor outsources their support to another country. Sometimes, when companies do that, their...
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Manager
The vendor gives us reports. We can also do call things in the system, but those features aren't...
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Manager
The vendor's support team is proactive about telling us when the system will be down. The vendor...
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Manager
One major issue with the system is the way that it handles microphones. That is the number one thing...
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Manager
Whenever we show the solution to a doctor, we tell them to try to say as many medical terminologies...
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Manager
A certain version of the solution's training has gone down. The version of that training that we...
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Manager
The vendor is slowly moving ahead with getting the system's commands into our EMR. That is new...
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Manager
The vendor has the new Dragon Ambient eXperience. They are trying to move into the future of having...
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Manager
We have managers who use Dragon Medical One as a standalone solution. It works outside of our EMR,...
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Manager
Our EMR is implementing more speech technology and integrating the solution more with its commands....
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Manager
We basically train our providers in-house. We don't use the vendor's training team. But their...
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Manager
Nuance works very closely with our EMR vendor. I would say that that is good.
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Manager
Our providers would say that Dragon Medical One has always been a good system. It has been a steady...
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Manager
The number one benefit of Dragon Medical One is its accuracy. The second benefit of the system is...
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Manager
Our experience with Dragon Medical One is fair.
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Manager
The technical support is outstanding, particularly in deploying Dragon Medical One with various...
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Manager
We ask that Nuance continues to develop to stay ahead of the curve and that they keep doing what...
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Manager
Nuance very much wanted to do follow-up training and end-user training with the providers. Our...
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Manager
Dragon Medical One works well, regardless of the user’s specialty. Even folks who have used Dragon...
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Manager
Nuance is a leader in this space. I can recognize who they are and what they have done. We have...
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Manager
I am a little worried about the merger with Microsoft. I don't want Nuance’s support to become giant...
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Manager
We get personalized service from Nuance and a fair amount of attention. Part of that is the vendor...
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Manager
The team that we worked with when we implemented Dragon Medical One and the team we have now that we...
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Physician
I use the system multiple times a day. The vendor did very well creating the system. It is easy to...
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Physician
The system has great voice recognition; it is much better than previous versions. The system is...
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Physician
The system does really well. The only thing it ever gets confused about is our names. That is common...
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Physician
Our relationship with the vendor is very good. Customer service is one of their key strengths. They...
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Manager
Technology costs so much money that sometimes nobody thinks about receiving their money's worth. But...
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Manager
For newer physicians, the fact that all the EMRs, the editor, and everything works with Dragon...
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Director
We don't work with the vendor very much. That is how good their technology is. It is very low...
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Director
When we load into the system, we can pick our specialty. The solution has a library already loaded...
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Manager
Training isn't necessary for Dragon Medical One, but what training we did get was good. With Dragon...
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CMIO
Nuance has made some changes to their internal structure and how they break things down. My only...
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CMIO
Early on, Nuance made a promise related to the athena system that was never kept. There was supposed...
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CMIO
The vendor notifies us when they are going to make functionality or system changes. My biggest...
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CMIO
We don’t really interact with Nuance much. When the contract comes up for renewal, I never get past...
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Director
One aspect of the program is that it is very savvy in its ability to use smartphones as dictation...
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Director
I regularly hear from our account manager, and I can get in touch with them if I need to. We rarely...
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Director
We have had some very slow performers in our EMR that have picked up immensely through the dictation...
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Manager
The product's interface is intuitive for users. I have seen physicians get logged in to the system...
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Manager
Nuance has some new things that we might want to try, like their new virtual-assistance features. I...
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Manager
As far as the proactivity of Nuance's service goes, they are really good at connecting with their...
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Manager
Nuance is doing some aggressive marketing right now. They talk to a lot of markets and force us to...
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Manager
I haven't known Nuance to nickel-and-dime us, but they are certainly business savvy. They have other...
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Manager
Nuance's trainers have been working for their company for many years. They are very consistent and...
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Director
I like the ease of use for the provider staff and ease of use at the desktop or mobile device....
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Director
The microphones that Nuance provides for Dragon Medical One need to be better. They break easily. I...
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Physician
Nuance’s biggest assets are their support staff members and R&D. Their products have consistently...
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Physician
Dragon Medical One just works. I can use my AirPods, walk around my basement, and dictate into the...
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Physician
I would love a break on the pricing from Nuance, but I am probably not going to get that.
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Analyst/Coordinator
I definitely like that Nuance has taken out the intensive training that providers used to have to...
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Analyst/Coordinator
The mobile version of Dragon Medical One is excellent. Providers can use their mobile devices for...
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Analyst/Coordinator
If we have a new provider who is just starting out, it would be nice if they could accept other...
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Analyst/Coordinator
We have issues with some of the plug-in microphones that we use for Dragon Medical One. For some...
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Director
Since the acquisition, we haven't been able to get anybody from Nuance on the phone. If we have...
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Director
My last conversation with the vendor was on optimizing the utilization of Dragon Medical One in our...
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Analyst/Coordinator
We usually just submit our tickets online. We struggle to get responses even when we are emailing...
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Analyst/Coordinator
Nuance has good tools, but they haven't necessarily empowered their customers to use those tools....
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Analyst/Coordinator
To come out with the best contracting price, I would tell others that they can get different things...
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Analyst/Coordinator
I can't say that I have really heard any complaints about the system. Dragon Medical One seems to...
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Analyst/Coordinator
Everything is included in the system's license charge, so we don't have multiple charges from...
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Analyst/Coordinator
Nuance could definitely improve their communication with users about the tools that are available....
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Analyst/Coordinator
We have a complicated environment. There are some things about the solution that don't work as...
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Analyst/Coordinator
The vendor has the technology that we need, but they struggle to make it commercially available for...
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Manager
We have staff members who have real scribes who are physical people walking around behind them. Then...
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Manager
From a performance perspective, the product’s functionality has taken leaps and bounds from where it...
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Manager
I still classify Nuance as a vendor rather than a partner. I worry a little about their architecture...
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Manager
Nuance has been delivering new technology. Based on what the road map looks like for Nuance and what...
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CIO
Nuance nickel-and-dimed us on licensing at the beginning because we had Dragon Medical One and...
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CIO
Dragon Medical One has been a very good product and does what it is supposed to do. Some of the...
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CIO
Something Nuance could do to make the product even better would be to add passive listening modes....
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Manager
We have recently had a very good experience with Dragon Medical One. We added it to learn about it,...
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Manager
I haven't seen Nuance charge for every little thing. The charges are global. Nuance gets us with the...
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Manager
Dragon Medical One is great across the board. It has integration and outcomes. The system works with...
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Director
Nuance tries to keep their promises. There are limitations, but they do try. They don’t...
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Director
Everything is as described. Nuance’s support is amazing. Usually, we can get somebody by text or by...
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Manager
I haven’t had any problems with the vendor since they had a debacle a couple of years ago. Now, it...
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Director
Nuance is responsive. They try to fix issues. Sometimes, the vendor will say that they can't fix...
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Director
Some of our providers find the product to be a little glitchy at times. It could be that we have a...
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Director
Dragon Medical One has created a lot of efficiency. It has speech recognition, and its reports are...
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Analyst/Coordinator
We are using Dragon Medical One, which is integrated into our EMR. Dragon Medical One has been...
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Nurse
We are definitely looking into the artificial intelligence that Nuance has. It has very much piqued...
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Nurse
I sometimes have to call Nuance and talk to their tech support, and it is sometimes very hard to...
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Nurse
Dragon Medical One works great, especially since we have clinics that have other EHRs that are web...
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Manager
I like the voice recognition feature in Dragon Medical One. Nuance has added additional buttons on...
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Manager
I would like a package price for all of my Nuance systems and also the ones I cannot afford. I think...
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Manager
When physicians go to training for Dragon Medical One, it is a lot of information for them to...
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Manager
Being charged for every little thing is typically not a concern we have with Nuance. We have...
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Director
Initially, when we started the program, we had training, and that was very good. We don't have to...
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Director
We have had some issues with Dragon Medical One's integration capabilities. However, we have been...
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Director
There is some work that has to be done by the providers in Dragon Medical One. They have to develop...
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Director
I have seen updates come through for Dragon Medical One, but none of the updates look like they...
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Director
We have some old birds that still don't want to use Dragon Medical One. For the most part, we have...
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Manager
Nuance is responsive. I have no problems whatsoever with our relationship. The tech and sales teams...
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Manager
We have run into bugs and issues on the technical side of Dragon Medical One. For example, it does...
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Manager
The speed, the mobile app, and the fact that we didn't need to have servers on-premises were what...
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Manager
We have had issues with the PowerMic buttons not working. We have had to work with Nuance to find...
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Director
I can't see my satisfaction with Dragon Medical One dropping unless the bottom falls out of...
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Director
Nuance sold off their transcription arm to DeliverHealth, and it has not been long enough for us to...
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Director
We have a new account executive. The previous account executive really did not know the solution. I...
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Director
Providers are frustrated that they are not encouraged to use full dictation. They would like their...
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Director
I would tell a peer to make sure that they initially get enough speech in the background for...
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CIO
The vendor doesn't charge for every little thing, but we are reevaluating the whole structure of...
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CIO
Our account team and our medical leadership connection have had a high turnover rate. The vendor has...
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CIO
We had some performance issues with our data center in the system. The uptime performance has...
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CIO
I am pleased with the system's functionality. We are getting outcomes because the product is strong,...
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CMIO
Nuance could have more robust off-the-shelf functionality in terms of EHR navigation. We have to...
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CMIO
Nuance is moving in an interesting direction with Microsoft and ambient voice recognition. They are...
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CMIO
Nuance was very responsive to us during our procurement and implementation. We haven't asked a whole...
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CMIO
According to KLAS' research, Nuance has the best voice recognition system for medical dictation....
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Physician
We have started using the Dragon Medical One voice dictation, and it is becoming more accurate....
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Physician
Occasionally, Dragon Medical One will put words out that I did not say, but that is an industry-wide...
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Physician
It would be great if Nuance could incorporate portable devices, like an iPhone or iPad. That is an...
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Director
Dragon Medical One is so seamless. The voice recognition is continually getting better. I always...
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Director
My leadership is looking to expand our relationship with Nuance. From everything I hear, our...
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CMIO
We have had significant problems with the entire Dragon Medical One experience for years. Each...
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CMIO
We had been sharing our problems with Nuance for many months, and we had to escalate quite a bit...
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CEO/President
The product implementation and training were largely done online and via email. The implementation...
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CEO/President
The accuracy of the system's voice recognition was not as high as we had expected nor as high as the...
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CEO/President
The vendor upgrades the system every quarter, but the upgrades often perform worse than the older...
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CEO/President
The system hasn't had any major technological upgrades or changes in the few years that we have used...
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CEO/President
When we have a problem, we contact the value-added reseller, but they are difficult to reach because...
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CIO
Nuance's system is working well. The challenge with Dragon Medical One is that the headsets work...
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CIO
Nuance products seem to reach the end of their lives fast. Customers have to do upgrades, and the...
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Director
I get great feedback from the team that uses Dragon Medical One. The solution reduces the amount of...
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Analyst/Coordinator
Nuance is working toward a great solution for provider documentation where the provider doesn't have...
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Analyst/Coordinator
The system's voice recognition abilities are great. We have lots of providers from other countries...
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Analyst/Coordinator
We use Dragon Medical One as an embedded product in our EMR. That means it doesn’t launch as a...
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Analyst/Coordinator
I would like to see better service from Nuance. It is difficult to get to the right people. I get...
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Analyst/Coordinator
Nuance avoids nickel-and-diming. The contracts are terrible though. They are staggered out in such a...
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Analyst/Coordinator
Nuance calls us ahead of time and will let us know when updates are going to happen.
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Director
With Dragon Medical One, we can use our cell phones instead of having to buy microphones. We just...
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Director
Sometimes we have difficulties with Dragon Medical One. Its search functions aren't the greatest....
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Director
Nuance is very commercial. They try to satisfy everybody, but they can't always give us what we need...
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Director
The product does not work well with our nonintegrated EMR; however, Nuance is actively engaged in...
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Analyst/Coordinator
We usually wait for the bugs to get shaken out before we take the new versions unless the vendor...
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Analyst/Coordinator
The doctors like the system. We went from a different solution to Nuance's solution, and Nuance's...
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Analyst/Coordinator
We will probably keep the system around unless we find something else. I know that we are trying to...
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Analyst/Coordinator
Once people have the system up and running, we don't really need many services. It is pretty well...
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Analyst/Coordinator
Part of the biggest issue is once our representative gives me the right contact at Nuance, it is...
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Director
Dragon Medical One is part of our long-term plans. It is an enterprise license that replaces...
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Director
We brought Dragon Medical One at the last minute, so we didn't really know what to expect. The...
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Director
Dragon Medical One definitely delivers what the vendor says it will. Nuance is constantly adding...
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Director
Dragon Medical One works fine. Most of the physicians in the hospital use it. It does a great job of...
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Analyst/Coordinator
Nuance's upgrades can be a pain sometimes, and there is quite a bit of training for the end users.
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VP/Other Executive
The vendor has been an excellent partner. We had a rough few weeks of trying to get the system...
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VP/Other Executive
The vendor has been very good about pricing outside of the original conversion from our former...
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VP/Other Executive
The product is exceptionally easy to use and is so intuitive. The implementation services have been...
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VP/Other Executive
There is a little bit of a rush with Nuance to draw their clients to something that is not ready for...
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Physician
I love Dragon Medical One. It has been one of the highlights of my introduction to medical...
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Physician
We have used the Nuance product for a long time and have pretty much upgraded all along the way. But...
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Physician
I have never had to interact with Nuance directly. I have been an avid user of Dragon Medical One...
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Physician
The solution's medical terminology is excellent. The system messes up on small words that we tend to...
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Director
We have definitely received a return on investment for this product. I would recommend Nuance.
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Director
In the next year, we will still continue to use this product until I know what we are implementing...
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Director
I haven't had any further training with Nuance since we started. I am sure if the vendor reached...
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Director
The training from Nuance is a one-time deal, and when they add things, they are simplistic. Nuance's...
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Director
The newer technology that the vendor is working on has a significant expense. It makes a lot of...
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Director
The vendor's executives are involved if we need them to be. We have never had issues getting ahold...
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Director
We have received our money’s worth. The solution should be buried in all the EMRs. Nuance should be...
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Director
The ease of use has certainly improved. I believe that the longer we use Dragon Medical One, the...
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Director
Dragon Medical One is good. The problem is that we have it in multiple EMR environments, and each...
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Director
I don’t see us moving away from Dragon Medical One. There is really no other solution out there in...
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Director
Nuance has made some real improvements over the past few years. Their stability has improved...
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Director
Nuance has been good about training. We actually had people come out. They send a small army. We...
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Director
Dragon Medical One is expensive but very worth it for our patients. When physicians don’t dictate,...
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Director
The providers like Dragon Medical One, and I haven't really heard too many complaints about it. So...
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Director
The providers have complained about a few glitches here and there in Dragon Medical One. The...
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Physician
Nuance doesn't nickel-and-dime us as long as we stay on top of their charges and butt heads with...
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Physician
Once the vendor trained us, we realized pretty quickly that we could do our own training. It isn't...
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Physician
Dragon Medical One has to be married to the EMR. The vendors have to work together to deliver new...
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Manager
Dragon Medical One is very easy for end users. There is a minimal amount of training needed. The...
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Manager
The current version of Dragon Medical One is a big improvement compared to the previous enterprise...
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Manager
The product upgrades are fine. There isn't any new technology that we need that the vendor can...
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Director
With Dragon Medical One, our enterprise license was very affordable. We formatted it a little bit....
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Director
Nuance is huge. They do keep their promises. They have been great in terms of training. I haven't...
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Director
The product does a good job with voice recognition. Once physicians go through the training, the...
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Director
I am a little bit torn with Dragon Medical One. One of the issues we have is setting up Android...
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Director
With Dragon Medical One, there is a lot of new functionality that Nuance is developing. If we had...
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Physician
The speech recognition in Dragon Medical One makes my life easier in combination with using...
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Physician
I almost wish I had not done Dragon Medical Network Edition before Dragon Medical One because I...
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Physician
Getting the right customer service people on the line is very difficult. I have communicated our...
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Physician
My biggest problem with Dragon Medical One is that there haven’t been any improvements since the day...
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Physician
Dragon Medical One does not learn when it makes a mistake. I will be dictating something, like a...
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Analyst/Coordinator
We went with Nuance for the Dragon product and just started with them recently. I think there was...
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Analyst/Coordinator
We absolutely love the Dragon product. With the previous system we replaced, providers had to read...
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Analyst/Coordinator
We are in communication with the support quite often. We ask multiple questions, and the support...
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Analyst/Coordinator
We are using Dragon Medical One for the front end and voice recognition and then using the...
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Director
The system is easy to maintain. Nuance does automatic updates, so we never have to deploy new...
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Director
I have put in a couple of tickets over the last few years, and the support is fabulous, but the...
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Director
Nuance has really helped our slower providers get back to where they need to be with documenting....
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Director
I train the doctors on how to use the system. Initially, the vendor trained me, and that was great,...
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Director
Dragon Medical One is embedded in our EMR, and we have functionality issues with that. We use Dragon...
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Director
Nuance's voice recognition software is really wonderful, even for providers who have heavy accents....
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CIO
My frustrations with Nuance are mostly about their billing process. I have eight different invoices...
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Manager
The support hasn’t been as great as it used to be. The support is out of a company somewhere else,...
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Manager
We haven’t had Dragon Medical One that long, and it is pretty straightforward. I love the product....
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Analyst/Coordinator
I have called Nuance before for support and haven’t had any issues. They have called us proactively...
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Analyst/Coordinator
Dragon Medical One works really well with our virtual environment. The provider is able to use it...
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Analyst/Coordinator
Sometimes the contract negotiation with Nuance includes a lot of back-and-forth on pricing. Dragon...
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Analyst/Coordinator
Having Dragon Medical One has definitely made the providers happier. Dragon Medical One has been...
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Analyst/Coordinator
The implementations of upgrades have been pretty seamless. Someone from Nuance came on-site and was...
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Analyst/Coordinator
Nuance has a decent website. They send out periodic emails with information to watch webinars. Those...
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Analyst/Coordinator
We have a very unique environment, and there has been an issue with integration. Nuance has been...
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Analyst/Coordinator
There are some features that our providers have to ask about every now and then because the ease of...
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Analyst/Coordinator
We are trying to work on getting Nuance DAX, which works with Dragon Medical One. That has not been...
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Analyst/Coordinator
During communication with Nuance about adding another feature, they almost insulted some of our...
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Analyst/Coordinator
I generally don’t have to call Nuance for support. If I have an issue, they have a website. The...
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CIO
A strategic partner can provide a lot of things to us, even things that might be outside of their...
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CIO
We have had some great implementations with the vendor's products, and we have had some rocky ones....
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CIO
When it comes to innovation, the things we expect aren't always the things we get. But I don't see...
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Manager
In terms of our EMR, Dragon Medical One does exactly what it needs to do. The system is well...
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Manager
Once the users get used to the system, they have no issues flipping back and forth. As I am an IT...
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Manager
The biggest barrier to the system is physician adoption, but our providers who use it love it. The...
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Manager
The advancement in Nuance's technology has been unbelievable. I haven't heard one provider complain...
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Manager
Nuance's executives get involved as needed. They have been good to work with. If the decision were...
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Manager
We have seen a decrease in traditional dictation. As the older demographics retire, the kids come...
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CEO/President
We recently upgraded to Dragon Medical One, and I have been extremely happy with this dictation...
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CEO/President
Dragon Medical One works. I talk, and it listens. That is the bottom line. Dragon Medical One is...
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Director
The implementation went well. There was confusion for us with the drivers that we had to install on...
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Director
A lot of our providers already used Dragon Medical One when we implemented it system-wide. Nuance is...
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Director
There is absolutely no comparison between the reporting capabilities of our previous system and the...
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Director
The vendor is delivering new technology that meets our needs, but we did an upgrade of Dragon...
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Manager
Dragon Medical One has become an expectation and part of our landscape now for providers. We have...
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Manager
Nuance gave us something for free when our virtual care was ramped up, and they have been very...
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Manager
In the case of a rare outage in Nuance’s cloud platform, Nuance doesn't hesitate to add some...
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Manager
Some of the functionality Nuance offers is free, and they tell me when it is coming so that we can...
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Manager
When Nuance tells me new things are coming, they really are coming. They stay true to their...
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Analyst/Coordinator
Every time we have an issue, it is usually fixed by an upgrade. Nuance does tell us when new...
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Analyst/Coordinator
Whenever we have problems, we have to go back and forth with Nuance about the resolution, which...
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Analyst/Coordinator
The vendor sends out information when they have an update. I can't really complain about their...
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Director
The system is performing very well. It has met our expectations, and the acceptance of the providers...
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Director
The vendor asks how many providers will be using the system, and they give us X number of licenses....
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Director
We are biting the bullet and paying the charge for the licenses for the providers to use the system....
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Director
Over the years, the vendor has really beefed up their customer support. They have dedicated people...
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Manager
I have done some training on Dragon Medical One. Doing that is easy. Nuance hasn't had to do a lot...
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Physician
I use this product all the time, and I find it very helpful. Once the product is properly set up, it...
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Physician
I don't use Dragon Medical One for its full capabilities. I am really not using everything that is...
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Manager
Using Dragon Medical One is going great. The biggest challenge I always have with Nuance is how they...
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Manager
Nuance's customer support representatives are pretty good, although that has been a revolving door....
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Manager
Nuance has gone to a quarterly upgrade schedule with numbers and releases that make sense. The...
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Manager
The fact that Dragon Medical One is not certified is a little bit of a pain. Cerner does not certify...
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