Dragon Medical One
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The neatest thing about Dragon Medical One is the product’s improvement over time. I used Dragon...
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Functionality and Upgrades
I don't like having to log in everywhere. I know that is a HIPAA thing with all software, but I am a...
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Relationship
Nuance responds whenever we have problems, and the product works as it is supposed to.
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Functionality and Upgrades
Dragon Medical One works really well. We can do a whole bunch of things in the product, and we can...
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ROI / Cost (care and feeding)
We don't really have any extra charges with Dragon Medical One. We can dictate whatever we want...
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Functionality and Upgrades
Dragon Medical One has a great database for recognizing medications. There is good functionality in...
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Service and Support
I don’t have too many complaints on the technical side. At first I did, but I was put in contact...
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ROI / Cost (care and feeding)
The only issue we have sometimes is with procurement and pricing. Everyone deals with that issue....
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Other Observations & Comments
Considering the technology that is available and the way we use Dragon Medical One, the product...
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Implementation and Training
Dragon Medical One is easy to implement and install. It doesn't require too much or take too many...
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Service and Support
We started off with one person, who was wonderful, and things were moving along. Then, after we got...
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Implementation and Training
We had to install the product in our Citrix platform. And to have someone who was a little more...
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Implementation and Training
Some of the communication on the training could be improved. I am hearing from my staff that the...
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ROI / Cost (care and feeding)
For a small clinic, the cost of the licenses for the providers is quite costly. So it would be nice...
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Implementation and Training
The doctors didn't get good training; the solution was thrown at them. The vendor showed how things...
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Functionality and Upgrades
Dragon Medical One is easy to use for providers. Mostly, users just dictate and transfer things....
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Functionality and Upgrades
Dragon Medical One is very simple to navigate through. I just give users the tools and show them how...
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Other Observations & Comments
The vendor does have some new things, but we haven't purchased them. I haven't seen very many...
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Relationship
Our account manager is very on the ball, and we do appreciate that. The account manager is really...
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Relationship
We are in the middle of Nuance’s takeover by Microsoft, and we have not had to deal with any...
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Technology
Dragon Medical One’s quality since going to the cloud is so much better. However, the product’s ease...
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Implementation and Training
I don't see us getting rid of Dragon Medical One anytime soon. But we don't utilize the solution to...
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Service and Support
Occasionally, when we call the help desk people, the support could be improved a little bit. The...
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Functionality and Upgrades
There are several Dragon Medical One issues that providers have. A couple of providers have Android...
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ROI / Cost (care and feeding)
We have seen higher utilization since having Dragon Medical One, and our providers' efficiency has...
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Functionality and Upgrades
Some of the providers are pushing toward getting the PowerMic because the app on the phone is a...
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Functionality and Upgrades
Nothing needs attention at this time. The doctors that have used the product have had no complaints.
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ROI / Cost (care and feeding)
I wish Nuance would put things in a bundle instead of making everything à la carte. Right now, we...
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Functionality and Upgrades
We don't have much downtime with Dragon Medical One; it works efficiently.
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Service and Support
Nuance is good with support. I really don’t hear much from them unless there is a new update or I...
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Implementation and Training
Nuance really helps us when we have any questions. They give us packets with the best practices and...
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Implementation and Training
The training from our Dragon Medical One partners has been really good.
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Service and Support
We have recently made pretty good strides with getting the solution to function a little better for...
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Lessons Learned
What I would say to other providers about Dragon Medical One would be to use the functionalities....
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Implementation and Training
The upgrades have been effective. They are done in a reasonable amount of time, and everything goes...
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Functionality and Upgrades
The Dragon Medical One technology itself is robust and accurate. Nuance is keeping up-to-date with...
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Functionality and Upgrades
The product is easy to use. There are still some providers who get a little turned around, but if...
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Lessons Learned
I would tell other providers that they need to learn that there is a difference in the use of the...
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Functionality and Upgrades
Our providers are extremely happy with Dragon Medical One. The product has saved them from a lot of...
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Implementation and Training
There is a lack of ongoing training. Nuance could improve by putting more resources towards training...
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Relationship
I would recommend the solution and the vendor.
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Functionality and Upgrades
I like that Dragon Medical One is easy to use. I can’t think of anything the vendor can improve...
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Interfacing and Integration
It is very important for Nuance to work a little bit more in interfacing and on the interface...
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Win/Loss - Why they were selected (by current clients)
We chose Dragon Medical One mostly because of the cost compared to other voice recognition software...
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Functionality and Upgrades
Dragon Medical One does everything very well. It has a great library system and great recognition...
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Implementation and Training
We really like how convenient it is to get our providers set up and going on Dragon Medical One. The...
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Functionality and Upgrades
There needs to be some modification improvement in Nuance’s administrative tools on the back end. We...
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Functionality and Upgrades
We would buy Dragon Medical One again. Every doctor and physician's assistant that uses Dragon...
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Interfacing and Integration
The product's compatibility with different browsers needs attention.
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Service and Support
From a tech-support perspective, Nuance is pretty responsive to us. We do not know whether they are...
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Functionality and Upgrades
The dictation functionality has been flawless.
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Service and Support
We don't really have an issue with contacting anyone at Nuance. Whenever we do need to get in touch...
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Functionality and Upgrades
We like that providers can dictate on their smartphones but can also dictate using their PowerMic...
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Functionality and Upgrades
I have been using Dragon Medical One for several years. I train the new providers on Dragon Medical...
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Functionality and Upgrades
Dragon Medical One has the ability to create automatic texts with fill-in-the-blank options. That is...
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Relationship
Any questions we have are answered in a very timely manner, and we appreciate that. Our...
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Technology
We have had an issue figuring out which headsets work best with the product. We have not heard back...
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Service and Support
Any time that I have an issue, I reach out to my contact at Nuance or put in a help desk ticket, and...
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Functionality and Upgrades
The product was pretty easy to learn; the process didn’t take a whole lot of time. It doesn’t take a...
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Implementation and Training
Nuance trained me, and I train the actual doctors. Nuance gave me a help book with some different...
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Future Outlook
With regard to voice recognition technology, I can confidently say that Dragon Medical One is the...
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Interfacing and Integration
Dragon Medical One doesn’t work as well with our EMR because it doesn’t have all the functionality....
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Other Observations & Comments
The only complaint I have about Nuance is about invoices. We have multiple providers, and each is...
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ROI / Cost (care and feeding)
Overall, Dragon Medical One is a critical component in our clinician workflow. We are very happy...
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ROI / Cost (care and feeding)
Dragon Medical One is great because it takes away a lot of manual steps through dictation, and we...
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Service and Support
Overall, Dragon Medical One is a fantastic product. Our providers like it, and they have good...
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Implementation and Training
We would like to see Nuance be a little more transparent when there are new updates with the product...
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Functionality and Upgrades
Dragon Medical One comes with some good features, but we weren’t aware of some of the issues that...
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Other Observations & Comments
Nuance was having an issue where the system kept going down fairly often, but I don't think it has...
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Technology
We have several doctors that use the mics and some that use the app on the phone, and they like...
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Functionality and Upgrades
Our goal is to make it faster for providers to get through seeing patients. Nuance does really well...
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Relationship
My contact at Nuance is so fabulous. Even when they are off for the day, they get back to me within...
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Implementation and Training
The training for Dragon Medical One is really quick. Within an hour, we could have the providers up...
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ROI / Cost (care and feeding)
We are working on our budget right now, and we have been comparing another transcription software...
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Future Outlook
Nuance is really up-to-date with everything, and they have new products on the horizon that we are...
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Functionality and Upgrades
The ease with which we can manage profiles has become infinitely stronger with Dragon Medical One....
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Implementation and Training
The training we received for Dragon Medical One was minimal, and we tried to run with things without...
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Lessons Learned
The equipment from Nuance has delays in dictating speech, but the vendor has pointed out that there...
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Service and Support
We had some issues with a piece of equipment from Nuance, but we got things ironed out with the...
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Functionality and Upgrades
We are trying to get the providers off of manuscript dictation, so this system is what we need to...
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Service and Support
The downfall is I consistently see all the new updates. We get multiple emails for the same subject...
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Functionality and Upgrades
I like that Dragon Medical One is fairly user friendly. It is not 100% foolproof, but 95% of the...
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Implementation and Training
The transition from our old platform to Dragon Medical One was easy. Nuance supported us very well....
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Functionality and Upgrades
Over the years, I have used the product in one form or another, and it has evolved considerably with...
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Other Observations & Comments
The support for Dragon Medical One has been good. We haven't had a lot of trouble. Communicating...
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Functionality and Upgrades
The one request that I get repetitively from providers is for a way to shut off the text box because...
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Other Observations & Comments
Nuance does a very nice job with their implementation services. My suggestion to them would be to...
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Implementation and Training
At this point, Nuance's training is pretty basic. The vendor would be more effective if they engaged...
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Other Observations & Comments
The solution makes our EMR better, but our EMR is still our core problem. Dragon Medical One is the...
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Functionality and Upgrades
The solution's dictation quality could still use refinement when it comes to avoiding ambient noise...
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ROI / Cost (care and feeding)
Dragon Medical One is very easy to use, and it really helps us with some of our EMR's limitations....
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ROI / Cost (care and feeding)
The product is a great tool for our providers, and it saves time on their dictation. They are able...
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Technology
We had a standalone application from Nuance on our desktop that the providers used. The application...
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Service and Support
There hasn't really been active communication from Nuance. When we made a transition, there wasn’t...
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ROI / Cost (care and feeding)
Overall, Nuance is doing a great job. Dragon Medical One saves our providers a ton of time.
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Interfacing and Integration
Dragon Medical One doesn’t integrate with every single one of our systems the way it should....
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Technology
The integration of the solution is good, so we can get to the solution from within the other system....
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Service and Support
In the beginning, it took a while for us to get to the right people. I had to make multiple phone...
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Relationship
Nuance’s support team is easy to work with. The only thing we don’t like is that we can only get so...
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Other Observations & Comments
Nuance puts a heavy focus on usage by providers and figuring out how to get people to use the...
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Service and Support
In the beginning, Nuance’s people would contact us on a regular basis, but around the time of the...
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Technology
Nuance’s microphones often don't work, and we no longer buy our microphones from them. Nuance sold...
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Functionality and Upgrades
I have recommended Dragon Medical One. Whenever providers come to our organization and use the...
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Functionality and Upgrades
Sometimes our doctors have difficulty adding new words into Dragon Medical One and training the...
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Relationship
Nuance takes a while to get back to us. They can take over a day, and if I am having an issue with a...
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Service and Support
When we initially go to each site for a go-live, Nuance is on-site whenever we can schedule them....
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Interfacing and Integration
I wish Nuance was a little better at supporting our integration goals. The product has to be...
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Implementation and Training
The implementation with Nuance was really good. The process was structured, and we knew each step,...
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ROI / Cost (care and feeding)
I would recommend Nuance because their product works as advertised, and it is continuously being...
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Relationship
Nuance's support team is excellent, and their executive involvement is great. The vendor has...
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Functionality and Upgrades
The biggest area for improvement with Dragon Medical One would be the ability to use all of the...
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Relationship
Nuance is delivering new technology, but we aren't taking that technology. We don't trust Nuance's...
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Functionality and Upgrades
We are several versions behind on the system because we are afraid that Nuance will handle future...
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Other Observations & Comments
Nuance’s app on the phone has been a game changer for us.
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Service and Support
We have a person assigned to us from Nuance who meets with us, gives us statistics, and tells us...
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Functionality and Upgrades
The process of learning our doctors' voices has gotten significantly better for Dragon Medical One....
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ROI / Cost (care and feeding)
Nuance’s support team is phenomenal, and the technology works great. However, the pricing can be an...
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Functionality and Upgrades
Dragon Medical One is a great product. The providers really like it, and it is fairly easy to plug...
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Technology
We like that Dragon Medical One now has a cellphone version of the mobile application. That makes it...
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Functionality and Upgrades
Without Dragon Medical One, our providers can't function. When the product doesn't work, we realize...
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Technology
The only thing I would like changed is the PowerMic devices because we often run into issues with...
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Relationship
Nuance is constantly making updates, and we don't have problems with them notifying us or helping us...
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Implementation and Training
There was really no training for Dragon Medical One. There was material we could read, but there...
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Functionality and Upgrades
Dragon Medical One continues to get better and better at voice recognition. The system does very...
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Functionality and Upgrades
In our space, there are some artificial intelligence programs that have been developed that we are...
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Interfacing and Integration
The enterprise system was pretty good, but going to Dragon Medical One was a really significant...
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Lessons Learned
The challenge for us with Dragon Medical One is learning how to enunciate better. When there is an...
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Relationship
Nuance was acquired by Microsoft, so we are still waiting to see what tangible changes that...
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Functionality and Upgrades
Nuance is trying to move everybody into the university setting, but we have Dragon Medical One...
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Relationship
Nuance works with the providers, even if the providers don’t have a mobile license or a physical...
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Interfacing and Integration
Dragon Medical One is currently the one bright star among our EMR solutions. It works with both our...
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Functionality and Upgrades
Dragon Medical One is the complete opposite of our other solution. We love it. Dragon Medical One is...
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Service and Support
I have opened very few tickets with the vendor's support. I have regular meetings with our customer...
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Relationship
Nuance is an established player in the market, so we have a good relationship and better responses.
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Relationship
We have regular check-in calls with Nuance. In those calls, the vendor shows us all of our metrics...
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Functionality and Upgrades
I don't have anything negative to say about Nuance; I really like them. I knew about the product...
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ROI / Cost (care and feeding)
Nuance could improve their scalability. They have wonderful products coming out all the time. The...
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Implementation and Training
Nuance's training and implementation services have actually gotten better as we have moved along...
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Functionality and Upgrades
We have no complaints. I don't think anything really needs attention. I haven't heard any complaints...
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Functionality and Upgrades
The vendor could improve the voice recognition functionality with standard microphones. I don't know...
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Functionality and Upgrades
With the vendor's PowerMics, we can customize the microphone buttons themselves. We have the default...
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Relationship
Sometimes, Nuance is not good about their updates. The vendor doesn't tell us when products are...
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Relationship
Nuance pushes quality a lot, and we have to meet their quality metrics. I understand what the vendor...
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Functionality and Upgrades
Dragon Medical One is very easy to use. We get nothing but praise from our providers on it, but our...
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Relationship
Nuance has been really positive to work with. We meet with them regularly to go over our metrics,...
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Implementation and Training
Nuance just did their initial training for the trainers and the system admins. They have some videos...
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Functionality and Upgrades
Dragon Medical One has worked very well in our environment. We have struggled to get the product to...
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Other Observations & Comments
In general, Dragon Medical One has very good recognition and lots of time-saving functionality. I am...
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Service and Support
From a service standpoint, Nuance has been easy and fantastic to work with. They are super quick to...
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Technology
There are some points that have come up that have driven some providers to move away from using...
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Other Observations & Comments
Dragon Ambient eXperience is available, but it takes Nuance too long to turn documents around. It...
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Service and Support
If we email a specific support person, they are quick to respond and provide or find answers....
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Relationship
Nuance sends out a lot of interesting support emails about updates to their software, improvements...
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Service and Support
I am thrilled with the service Nuance provides. I wish all of our vendors were as awesome as Nuance.
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Relationship
Nuance has been a pretty good partner. They keep in touch with us. We have a standing meeting with...
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Functionality and Upgrades
We could install the old product we had on our computers directly. With the new product, we are a...
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Relationship
Dragon Medical One solution has been very reliable and functional for our staff. Nuance's support...
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Functionality and Upgrades
Our department with the highest use cases seems very happy with Dragon Medical One and recent upgrades....
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Interfacing and Integration
Our providers have been very satisfied with Dragon Medical One. The product is very user friendly,...
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Win/Loss - Why they were selected (by current clients)
We evaluated another vendor, but we chose Dragon Medical One because it works so well with our EMR....
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Interfacing and Integration
One time I was on a WebEx because I would sometimes join calls to learn new things about Nuance and...
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Lessons Learned
We have paid for unlimited licenses, but only half of our providers use Dragon Medical One, so we...
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Implementation and Training
I appreciate that Nuance provides a lot of support and opportunities for training for those who are...
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Technology
Part of our struggle with integration has to do with internal issues like internet connectivity and...
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Functionality and Upgrades
From an IT perspective, there is not a lot of maintenance because the system works pretty well out...
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Future Outlook
I think the vendor is already working toward improving the product. When we are ready, we will...
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Interfacing and Integration
We are definitely happy with Dragon Medical One. The solution is well integrated with our EMR....
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Relationship
The response during the implementation of another product from Nuance has been great. Nuance is a...
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Functionality and Upgrades
The biggest reason for our satisfaction with Dragon Medical One is the amount of customization that...
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Functionality and Upgrades
We can add different aliases to Dragon Medical One licenses. We can have multiple providers use a...
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Relationship
Nuance is a great partner. They are very attentive, and Dragon Medical One is very user friendly.
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Relationship
We have a great relationship with Nuance. They are super helpful. We still have a bit of a slow...
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Implementation and Training
The implementation and upgrades have all been smooth. We haven't had any issues. We may have had one...
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Implementation and Training
We brought in some consultants to train us on the system. That training was very effective.
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ROI / Cost (care and feeding)
The system's greatest strengths are its accuracy and ease of use. The system is a very good product,...
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Functionality and Upgrades
Nuance has not introduced functionality or changes that would make picking up the product more easy...
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ROI / Cost (care and feeding)
Dragon Medical One is very easy to use, and the system definitely drives outcomes. Our ED doctors...
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Service and Support
Sometimes Nuance is a little slow to respond to our needs. The issue is not with response time...
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Relationship
We don't need to buy a lot of things from Nuance; we just buy some microphones and the software, and...
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Implementation and Training
We had training once for Dragon Medical One years ago. We could have had training more than once. It...
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Service and Support
We don't call Nuance's support staff very often because the system keeps working. When I call, I get...
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Relationship
Nuance doesn't keep all of their promises, but they do a better job than another vendor that we work...
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Lessons Learned
Most of the work that we did to implement our clinical documentation was done before we had Dragon...
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Technology
Dragon Medical One is a pretty easy system to use. Users have the option to either use a microphone...
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Functionality and Upgrades
Dragon Medical One has been really stable and good for us. The current version of Dragon Medical One...
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Functionality and Upgrades
We still have a few people who can't get the system's voice recognition features to work very well...
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Functionality and Upgrades
Dragon Medical One does a good job. We don't have any issues, and we have a really good...
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ROI / Cost (care and feeding)
The only challenge we have had with Nuance over the past year has been that the vendor sold off...
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Functionality and Upgrades
We have had Dragon Medical One for so long that people automatically roll with it when they come on....
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Service and Support
The support staff from Nuance could be more accessible. The support staff has been good to work...
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Technology
Dragon Medical One is super reliable and a very solid system. It is able to recognize any voice or...
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Functionality and Upgrades
As a dictation software, Dragon Medical One is phenomenal. My physicians like it, and I never have...
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Relationship
I get more emails from Nuance than I want, and recently, it has been hard to keep up with who our...
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Service and Support
Dragon Medical One is a product that our providers rely on to maximize productivity. Our issues have...
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Service and Support
Our customer service representative has worked with us to improve our efficiency in managing the...
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Functionality and Upgrades
We are able to tweak things very easily from the IT side, and it is not possible for all the...
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Interfacing and Integration
Nuance has kept up with the times. For example, we can use our cell phones as microphones. I have...
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Functionality and Upgrades
There is a new feature in the vendor's Dragon Ambient eXperience platform. The vendor is trying to...
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Other Observations & Comments
Our Nuance representative asks us questions to see how interested we are in something like their new...
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Future Outlook
I have had the opportunity to see how Nuance has improved their product over a long period of time....
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Functionality and Upgrades
Dragon Medical One is very useful because it does not require training. We are satisfied with the...
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Interfacing and Integration
Nuance’s product is good, but it is nothing great. I would like the product to have more integration...
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Relationship
We get communication in regard to Nuance’s road map and the upkeep of the system's versions. Nuance...
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ROI / Cost (care and feeding)
It seems like Nuance's pricing is fair. We have previously looked at different vendors, and with...
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Service and Support
During a go-live for Dragon Medical One, it got very late into the night, and I was very desperate...
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Service and Support
Nuance’s customer service team is good at troubleshooting, and I like their efforts for resolution....
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Functionality and Upgrades
In the quick reference guides that Nuance provides, the more photographic imagery, the better. Users...
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Functionality and Upgrades
Dragon Medical One is a good, worthy product. It is adaptable and can work across multiple...
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Other Observations & Comments
In the beginning, there was a lack of resources and training materials. And Nuance was trying to...
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Service and Support
The process of moving from the on-site version to the cloud version of Dragon Medical One went...
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Technology
Our doctors absolutely love Dragon Medical One. A lot of them say they wouldn’t be able to practice...
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Functionality and Upgrades
The system's ease of use is a positive thing. I train the providers on how to use the system. When I...
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Functionality and Upgrades
I find the managed step-by-step commands to be a little cumbersome, and I have never really learned...
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Technology
Providers are thriving and love the product, but they definitely get upset if the product isn’t...
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Functionality and Upgrades
The workflow improvements, the product's efficiency and accuracy, and the dictation functions in...
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Interfacing and Integration
Dragon Medical One is not set up internally with our EMR, so the product has to sit outside and be...
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Interfacing and Integration
I would be happier with Dragon Medical One if it had fluid interaction with one of our browsers...
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Other Observations & Comments
I don't think we have had any new technology brought to us by Nuance in the last while. They do have...
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Implementation and Training
The vendor has great online education; they have online tools to help the end users.
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Relationship
We have a regular call with Nuance to go over numbers, places where we can improve, and in what ways...
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Service and Support
Nuance's support team is not good. Their response times are bad, and sometimes I can't understand...
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Functionality and Upgrades
Dragon Medical One is easy to use and understand. Our end users are happy with the system.
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Service and Support
We get great service when we have issues, but issues are minimal, and the product works great....
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Functionality and Upgrades
Because of Dragon Medical One, we see better clinician satisfaction. Previously, physicians got...
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Win/Loss - Why they were selected (by current clients)
We switched to Nuance's product because it was embedded within our EHR, and we knew that would be a...
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ROI / Cost (care and feeding)
We were able to eliminate most of our old-style transcriptions with Dragon Medical One. Dragon...
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Service and Support
We don't have a lot of needs right now, but when we do, we can call the vendor about our issues....
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Functionality and Upgrades
We have had some issues with the cost of the technology. Some physicians have had certain quirks...
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Functionality and Upgrades
Nuance has come a long way. Now, Dragon Medical One is really just a plug-and-play system. We plug...
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Relationship
Nuance has gotten better about the value relationship in the most recent year.
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Implementation and Training
Our implementation of the system was great, even with the pandemic. Things went really well. We had...
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Interfacing and Integration
The integration of Nuance's system with our EMR works really well.
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Functionality and Upgrades
Nuance's system is mostly intuitive. There are a couple of extra clicks here or there, and I can see...
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Relationship
Once Nuance gives us a timeline, they deliver on it.
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Technology
Nuance's system has a very narrow use case. I would love to use it for chart navigation, but it...
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Relationship
The vendor reaches out when they have new functionality that they might want to sell us, but I don’t...
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ROI / Cost (care and feeding)
Dragon Medical One is fairly expensive for what it is, but it is mission critical for us at this...
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Functionality and Upgrades
Dragon Medical One is primarily used by our physicians and advanced providers as a supplement to...
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Interfacing and Integration
Sometimes there are strange compatibility issues or quirky things that happen when using Dragon...
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Relationship
We have a very complex environment. I have asked Nuance for enhancement requests over the years, and...
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Service and Support
The vendor's support team has been really good. We did things really well in the beginning, so we...
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Relationship
We do have vendor executive involvement. Things have been great, and the vendor's teams have been...
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Functionality and Upgrades
I would like to see improvements in the back-end functionality for the PowerMic Mobile app. I would...
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Functionality and Upgrades
Nuance is getting better at reporting. They have provided us with metrics about usage and automatic...
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Functionality and Upgrades
We basically have the ability to add anyone we want to the system, and that is nice. We don't have...
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Implementation and Training
We did all of our pilot training via Zoom due to the COVID-19 pandemic. We then rolled out the...
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Functionality and Upgrades
The system is super time efficient and hopefully will continue to be a tool that gets people home on...
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Other Observations & Comments
We are trying to have the majority of our providers on the system by the end of the year, but they...
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Functionality and Upgrades
We do not have the ability to use the dictation functionality in other software. It would be really...
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Interfacing and Integration
When we talked to other organizations that already used this system, it seemed that the integration...
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Technology
We use a certain type of microphone with the system. When the COVID-19 pandemic happened, we had to...
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Service and Support
I would like the vendor to provide more beefy documentation that I could use to give my providers...
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