Nuance Go-Live Support Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 11:39:52 PM and Model.EvProductId = 80356

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User Commentary

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CIO

Relationship

The quality of Nuance's support was pretty exceptional. The vendor assisted us with at-the-elbow...

Aug 2020
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CIO

Tools and Methodology

Our go-live was very short. We arranged for an incident command center to be manned for a period of...

Aug 2020
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CIO

Relationship

We are particularly pleased with Nuance. Due to where we were with the pandemic, we checked in with...

Aug 2020
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CIO

ROI and Cost

We went to bid for at-the-elbow support because the dollar amount was so significant, and we decided...

Aug 2020
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Director

Relationship

Nuance helped us organize all of our go-live training and education before the go-live. Once we went...

Jan 2020
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Director

ROI and Cost

I would buy the service again. Nuance did a fantastic job. We went with bulk pricing because of the...

Jan 2020
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Director

Tools and Methodology

Nuance was really on top of the execution. That is their bread and butter. They are an...

Jan 2020
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Director

ROI and Cost

It is hard to say whether we have received our money’s worth with Nuance because the service is so...

Jan 2020
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Director

Relationship

I would absolutely recommend Nuance. I think that they did a very nice job of scoping the project,...

Jan 2020
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Analyst/Coordinator

Project Results

Nuance is a class act. They have a very high degree of professionalism and good communication. The...

Jan 2020
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Analyst/Coordinator

People and Knowledge

Nuance handles their business very closely, and they are very quick to handle internal issues. The...

Jan 2020
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Analyst/Coordinator

Relationship

We have had a few bumps in the road, but I think things have been happening in-house for Nuance. We...

Jan 2020
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Analyst/Coordinator

ROI and Cost

Nuance was surprisingly low on one of their bids, and that was awesome.

Jan 2020
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Analyst/Coordinator

Tools and Methodology

Nuance is coming out with a new piece of software to rate providers. The vendor is using that, and...

Jan 2020
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CIO

Project Results

I haven't used external go-live support like Nuance in the past, so I don't have a ton to compare...

Jan 2020
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CIO

Tools and Methodology

Nuance wasn't cheap, although I am sure that nobody is. I feel like Nuance did a good job of...

Jan 2020
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CIO

ROI and Cost

We didn't feel nickel-and-dimed by Nuance. We had a full appreciation of where we stood. Even when...

Jan 2020
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Manager

Relationship

Nuance was responsive, and they were willing to do whatever we asked. Nuance had a lot of...

Jan 2020
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Manager

Other Observations

Nuance could maybe communicate a little better about meeting our deadlines. We may have had more...

Jan 2020
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Manager

ROI and Cost

Nuance did a good job of avoiding nickel-and-diming us. We had a budget, and they were pretty good...

Jan 2020
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Manager

Relationship

We had executive involvement. Nuance knew that more work would follow if they did an awesome job.

Jan 2020
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Manager

People and Knowledge

The quality of the consultants and staff members really came down to their work ethic. The...

Jan 2020
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Director

Relationship

The Nuance people use their phones quite a bit to keep track of analytics and what they are doing...

Jan 2020
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Director

ROI and Cost

I did not feel nickel-and-dimed; that was not a concern whatsoever to me. Nuance gave us updates...

Jan 2020
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Director

People and Knowledge

Nuance’s leadership group was very good at ensuring people were in our weak spots. They brought...

Jan 2020
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Director

Other Observations

There were one or two people that were not the highest performers. I don’t know how to fix that when...

Jan 2020
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CIO

Relationship

Nuance's strengths were their flexibility and responsiveness. We had to change things and divert...

Dec 2019
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CIO

People and Knowledge

I don't think we dismissed any of Nuance's resources. Nuance consistently delivered high-quality...

Dec 2019
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CIO

Project Results

To claim that Nuance drove our outcomes would be too strong. Nuance helped us achieve the outcomes...

Dec 2019
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CMIO

People and Knowledge

Nuance came in with a good amount of experience. They had done the same type of work before at other...

Sep 2019
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CMIO

Other Observations

Nuance provided a coordinator for all the clinics, and that was very helpful. But the work was too...

Sep 2019
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CMIO

Lessons Learned

I would consider using Nuance again. I have been through things, and there were certainly some...

Sep 2019
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Director

People and Knowledge

I had meetings with a Nuance executive, and that person was good. The person was always responsive.

Sep 2019
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Director

Project Results

I didn’t have any issues with Nuance meeting timelines on the project. I have had issues a few times...

Sep 2019
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Director

People and Knowledge

There was one representative who kind of liked to hang out with our staff, and that representative...

Sep 2019
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Director

Tools and Methodology

Nuance did a pretty good job with being strategic. They covered some areas for me that they didn’t...

Sep 2019
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Director

Relationship

We have had a relationship with Nuance for a few years, and a lot of people have worked with us on...

Sep 2019
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Director

Other Observations

I don’t know any other vendors, so I can’t say that I would pick anybody else over Nuance, but they...

Sep 2019
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Director

Other Observations

There are strengths and weaknesses in the nature of what Nuance does. Some people are really good at...

Sep 2019
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Director

Project Results

There were certainly days where I felt like Nuance exceeded our expectations, and there were days...

Sep 2019
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Director

Other Observations

I would give some of Nuance’s staff members a perfect score but not others. I hate to undersell...

Sep 2019
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Director

ROI and Cost

I can’t say whether we have received our money’s worth in dollars, but in terms of value, we did...

Sep 2019
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Director

Tools and Methodology

Nuance had recruiting challenges, and there were also some communication issues with the group that...

May 2018
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Director

Tools and Methodology

We did not have all the resources here. And we did not get forewarning from Nuance that they did not...

May 2018
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Director

ROI and Cost

Nuance did a little bit of nickel-and-diming. But I don’t want to blast them. I am not as close to...

May 2018
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VP/Other Executive

Project Results

Nuance was very flexible. We realized we needed more help and asked for more people, and Nuance was...

Apr 2018
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VP/Other Executive

ROI and Cost

Nuance often peeled back certain charges after realizing that certain things didn't need to be done,...

Apr 2018
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VP/Other Executive

People and Knowledge

Nuance had a very highly trained staff of providers and other people with a broad knowledge of the...

Apr 2018
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VP/Other Executive

Project Results

Nuance really managed their own resources. They took care of their own logistics with things like...

Apr 2018
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VP/Other Executive

Project Results

We closed our command center a week early, and claims dropped sooner than expected. From my go-live...

Apr 2018
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VP/Other Executive

Relationship

Overall, we were disappointed with the go-live support. We were hoping to see the executives help us...

Apr 2018
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VP/Other Executive

Project Results

We did struggle to get Nuance out of our facility. They didn't help us wean off of their services....

Apr 2018
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VP/Other Executive

Sales and Contracting

Nuance's resources were okay, and they did what they were assigned to do, but the vendor's...

Mar 2018
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VP/Other Executive

People and Knowledge

Nuance acquired another firm, so they were supposed to have highly specialized resources for...

Mar 2018
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CIO

Tools and Methodology

When Nuance said that a specific person would be in a specific area, that person was there. However,...

Mar 2018
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CIO

Tools and Methodology

We worked with a different person every day, and that really made me question Nuance. At one point,...

Mar 2018
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CIO

People and Knowledge

Nuance brought in hundreds of people for a very short time. In hindsight, I am not sure how...

Mar 2018
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CIO

Project Results

I asked Nuance for analytics after the engagement had ended. I also asked them for a list of all the...

Mar 2018
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CIO

Future Outlook

We will not be engaging with Nuance again. When we called them to tell them that, they got ugly.

Mar 2018
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CIO

Project Results

After we ended our engagement with Nuance, our physicians and end users were so ill-equipped to go...

Mar 2018
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VP/Other Executive

Project Results

Everything went according to plan with the go-live. We had meetings with Nuance's leadership...

Feb 2018
 Helpful

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VP/Other Executive

People and Knowledge

Nuance worked to bring some resources back who have worked with us before, and they were better at...

Feb 2018
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VP/Other Executive

Project Results

We were pleased with Nuance overall. We got detailed reports on the interactions they had with our...

Feb 2018
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VP/Other Executive

Project Results

We looked at our ticket accounts for the go-live and saw a significant reduction in tickets for each...

Feb 2018
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VP/Other Executive

Tools and Methodology

We did have a couple of issues with a few Nuance consultants, but we were able to bring leadership...

Feb 2018
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VP/Other Executive

Tools and Methodology

Nuance handled all of the logistics, and that was a great experience. I don't have any complaints...

Feb 2018
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Manager

People and Knowledge

I have been in healthcare for a long time, and I can say that I would definitely hire Nuance again....

Feb 2018
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Manager

Tools and Methodology

Nuance was very clear and up front about what they could bring to the table. Nuance was very...

Feb 2018
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Manager

Other Observations

I measure the success of a go-live by end-user engagement. It is the end-user engagement with...

Feb 2018
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Manager

Relationship

Nuance exceeded expectations in terms of personnel management. Our project leader touched base with...

Feb 2018
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Manager

Project Results

I wasn't personally involved in the planning or logistics, but none of my assistants complained...

Feb 2018
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Manager

Project Results

I have been nothing but pleased with Nuance. I am usually very hard on vendors, but I just can't...

Feb 2018
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CIO

Project Results

We used Nuance for several projects, and they have done a good job for us.

Jan 2018
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CIO

People and Knowledge

The Nuance representatives that we interact with often don’t have a good understanding of all the...

Jan 2018
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CIO

Project Results

The firm had a novel assessment methodology for providing feedback for the doctors. I think it was a...

Nov 2017
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CIO

People and Knowledge

Nuance is very customer focused. But I thought the most impressive thing was that their people were...

Nov 2017
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CIO

Relationship

I have a particularly good relationship with Nuance, and I have heard pretty consistently that other...

Nov 2017
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CIO

People and Knowledge

We canceled bringing out resources from our core EMR vendor for clinical support in favor of Nuance...

Nov 2017
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CIO

Tools and Methodology

Nuance hit their timelines, and I really appreciated their flexibility. We were able to shift people...

Nov 2017
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CIO

Relationship

One of the top leaders from Nuance could not have been more involved. That person was on-site asking...

Nov 2017
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CIO

Relationship

Because of our experience with Nuance, there was no way we were going to consider another vendor....

Nov 2017
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