Nuance Go-Live Support Comments

 

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Current Time Inside Cache Tag Helper: 11/28/2020 8:53:33 PM and Model.EvProductId = 80356

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User Commentary

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Director

Relationship

Nuance worked on a project for us. It wasn't a small project but also wasn't something major and big...

Nov 2020
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Director

People and Knowledge

From a leadership perspective, I wasn't very impressed with Nuance. However, the knowledge and...

Nov 2020
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Director

ROI and Cost

The vendor didn't avoid charging for every little thing. They charged for every single issue. I felt...

Nov 2020
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Director

Relationship

The vendor nickel-and-dimed us a lot, and they weren't very open to listening to our opinions. I...

Nov 2020
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Director

Relationship

The vendor's executive involvement could be improved. The way the vendor chose their staff was very...

Nov 2020
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Director

Relationship

The vendor had a pretty strong at-the-elbow support team. The leadership was just difficult. The...

Nov 2020
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CIO

Relationship

The quality of Nuance's support was pretty exceptional. The vendor assisted us with at-the-elbow...

Aug 2020
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CIO

Tools and Methodology

Our go-live was very short. We arranged for an incident command center to be manned for a period of...

Aug 2020
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CIO

Relationship

We are particularly pleased with Nuance. Due to where we were with the pandemic, we checked in with...

Aug 2020
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CIO

ROI and Cost

We went to bid for at-the-elbow support because the dollar amount was so significant, and we decided...

Aug 2020
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Director

Relationship

Nuance helped us organize all of our go-live training and education before the go-live. Once we went...

Jan 2020
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Director

ROI and Cost

I would buy the service again. Nuance did a fantastic job. We went with bulk pricing because of the...

Jan 2020
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Director

Tools and Methodology

Nuance was really on top of the execution. That is their bread and butter. They are an...

Jan 2020
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Director

ROI and Cost

It is hard to say whether we have received our money’s worth with Nuance because the service is so...

Jan 2020
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Director

Relationship

I would absolutely recommend Nuance. I think that they did a very nice job of scoping the project,...

Jan 2020
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Analyst/Coordinator

Project Results

Nuance is a class act. They have a very high degree of professionalism and good communication. The...

Jan 2020
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Analyst/Coordinator

People and Knowledge

Nuance handles their business very closely, and they are very quick to handle internal issues. The...

Jan 2020
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Analyst/Coordinator

Relationship

We have had a few bumps in the road, but I think things have been happening in-house for Nuance. We...

Jan 2020
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Analyst/Coordinator

ROI and Cost

Nuance was surprisingly low on one of their bids, and that was awesome.

Jan 2020
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Analyst/Coordinator

Tools and Methodology

Nuance is coming out with a new piece of software to rate providers. The vendor is using that, and...

Jan 2020
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CIO

Project Results

I haven't used external go-live support like Nuance in the past, so I don't have a ton to compare...

Jan 2020
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CIO

Tools and Methodology

Nuance wasn't cheap, although I am sure that nobody is. I feel like Nuance did a good job of...

Jan 2020
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CIO

ROI and Cost

We didn't feel nickel-and-dimed by Nuance. We had a full appreciation of where we stood. Even when...

Jan 2020
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Manager

Relationship

Nuance was responsive, and they were willing to do whatever we asked. Nuance had a lot of...

Jan 2020
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Manager

Other Observations

Nuance could maybe communicate a little better about meeting our deadlines. We may have had more...

Jan 2020
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Manager

ROI and Cost

Nuance did a good job of avoiding nickel-and-diming us. We had a budget, and they were pretty good...

Jan 2020
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Manager

Relationship

We had executive involvement. Nuance knew that more work would follow if they did an awesome job.

Jan 2020
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Manager

People and Knowledge

The quality of the consultants and staff members really came down to their work ethic. The...

Jan 2020
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Director

Relationship

The Nuance people use their phones quite a bit to keep track of analytics and what they are doing...

Jan 2020
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Director

ROI and Cost

I did not feel nickel-and-dimed; that was not a concern whatsoever to me. Nuance gave us updates...

Jan 2020
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Director

People and Knowledge

Nuance’s leadership group was very good at ensuring people were in our weak spots. They brought...

Jan 2020
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Director

Other Observations

There were one or two people that were not the highest performers. I don’t know how to fix that when...

Jan 2020
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CIO

Relationship

Nuance's strengths were their flexibility and responsiveness. We had to change things and divert...

Dec 2019
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CIO

People and Knowledge

I don't think we dismissed any of Nuance's resources. Nuance consistently delivered high-quality...

Dec 2019
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CIO

Project Results

To claim that Nuance drove our outcomes would be too strong. Nuance helped us achieve the outcomes...

Dec 2019
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