Nuance Partial IT Outsourcing
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Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
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User Commentary

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Manager

When our people have reached out to Nuance, there are a lot of instances where the firm’s staff...

Dec 2021
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Manager

Nuance is always innovating and keeping us in the loop. We have a great relationship with the...

Dec 2021
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Nurse

The open communication from Nuance is great. We have a direct contact that we send information back...

Oct 2021
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Nurse

Nuance sends us a report that shows us the breakdown of all of our calls that come in, whether the...

Oct 2021
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Nurse

On occasion, there are pieces of information that may be missing, and having that information would...

Oct 2021
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Nurse

Nuance's services have helped our provider base with first-call resolution. Before, we had a help...

Oct 2021
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VP/Other Executive

We see good levels of satisfaction and very few complaints and issues being raised up in our work...

Jul 2021
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VP/Other Executive

I receive good feedback on Nuance’s help desk services. The help desk people are able to handle a...

Jul 2021
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VP/Other Executive

We have developed a very strong strategic partnership with Nuance around other products and services...

Jul 2021
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VP/Other Executive

One thing Nuance is doing strategically in the IT outsourcing space is their model of hiring...

Jul 2021
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Manager

We aren't necessarily fully satisfied, but we work with Nuance for very limited services. The Nuance...

Jun 2021
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Manager

I would hire Nuance again because they served the purpose that we outlined for them.

Jun 2021
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Manager

Currently, I wouldn't say that Nuance nickel-and-dimes us, but they are providing limited services....

Jun 2021
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Manager

In the past, Nuance had a really robust training program. They were continually circling back and...

Jun 2021
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Manager

When I reach out to Nuance and ask them about services, they are pretty proactive about trying to...

Jun 2021
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VP/Other Executive

The firm's abandonment rate is a little high sometimes. The firm doesn't work; they just drop off...

Apr 2021
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VP/Other Executive

I would absolutely buy the firm's services again. The firm is good, but I wouldn't say that they...

Apr 2021
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VP/Other Executive

When the pandemic began, Nuance was amazing. They provided us with additional people to help us...

Mar 2021
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VP/Other Executive

Nuance is a huge value to us. With Nuance, we never have to question how to solve a problem. Nuance...

Mar 2021
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