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Nuance Partial IT Outsourcing Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
When the pandemic began, Nuance was amazing. They provided us with additional people to help us...
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VP/Other Executive
Nuance is a huge value to us. With Nuance, we never have to question how to solve a problem. Nuance...
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Manager
We are still using Nuance's service, but there have been discussions about losing that service. We...
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Manager
Nuance has been very supportive during COVID-19. They have stayed in contact with us and have asked...
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Manager
The quality of Nuance's staff members and consultants varies. We have some really great people, and...
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Manager
Nuance is always reaching out and asking us about what new things we are doing. They stay in line...
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Manager
We have a representative that we can escalate issues to. I emailed that person to ask about some new...
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Manager
Most of the time, we are very satisfied with Nuance. We are probably more satisfied now than we were...
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CMIO
Our work with Nuance went really well and was very well received by our end users. We weren’t able...
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CMIO
During the project launch, Nuance worked really closely with our existing training and help desk...
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CMIO
Nuance sends reports with information about the categorization of calls, trends we are seeing, and...
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CMIO
Nuance works really well with us on things that we roll out. We coordinate with the vendor so that...
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CMIO
When we were doing our RFP, Nuance was not my top choice. I thought they were probably a little bit...
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VP/Other Executive
Nuance came in after COVID-19 and set up the physician and consumer help desk very quickly. They...
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VP/Other Executive
Every week, we get a detailed report from Nuance. The report shows us the top questions from...
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VP/Other Executive
The one knock I have on Nuance is how often my interactions with them include a sales pitch. I am...
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Manager
The help desk is a full team that works at different intervals so that there is a 24/7 phone line....
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Manager
Nuance was super adaptable. We had a situation, and Nuance immediately jumped on board as our...
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Manager
We provide surveys following all of the unique service desk calls and virtual training sessions. The...
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Manager
The actual support is really good. The training during the end-user interactions tends to be really...
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Manager
Nuance could improve their ability to parse out trends and use data to understand the common pain...
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Manager
The vendor is very flexible when it comes to ad hoc project apps. They tend to not nickel-and-dime....
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Manager
The vendor’s help desk completely exceeds our expectations. We see some outlier tickets when...
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Manager
The project management staff members tend to not come to the table with their own solutions on how...
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Manager
We have a good partnership. The vendor is definitely willing to help us out with quite a lot. We...
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Manager
The service desk is really effective. The vendor could improve by giving us recommendations on how...
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Manager
The vendor needs to be more autonomous with their ability to expand their services. One of our...
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Physician
We use Nuance for customer support services. When we went live, there wasn't a lot of initial volume...
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Physician
The service is on a limited scope. We didn't have a chance to really use Nuance's services much when...
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Physician
Overall, Nuance's service is good. They hire people specifically for the job. That has been a...
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Physician
The vendor's team includes people who have been managers in other healthcare institutions. Those...
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Physician
I would absolutely buy Nuance's services again. We were doing things internally at first, and that...
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Physician
The vendor doesn't charge for every little thing. Our contract is pretty straightforward. We pay per...
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Physician
I wouldn't say that Nuance has exceeded our expectations, but they have met our expectations. They...
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Physician
I would rate Nuance high for their responsiveness. Whenever we have an issue, they are quick to join...
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Physician
I would rate Nuance's leaders higher than the overall call center people. The leaders have been very...
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Physician
One thing that is challenging is that the system that Nuance supports isn't really designed for our...
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Physician
Nuance's services are very limited at our organization. There hasn't been a lot of change or effort...
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Physician
I would rate the strength of our partnership with Nuance high. They have been very available. I...
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Physician
There isn't a complete lack of reporting from Nuance, but the granularity sometimes doesn't allow us...
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Physician
We get value for what we pay for Nuance's services. In order to internally build the same level of...
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Manager
Nuance has been very helpful through the COVID-19 crisis. Our call volumes really increased, and...
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Manager
Nuance avoids charging us for every little thing. In fact, they renegotiated their contract without...
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Manager
Nuance consistently exceeds our expectations. There have been a few instances, not many, when they...
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Manager
Nuance is very responsive and closely engaged with us. We meet on a regular basis with Nuance, and...
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Manager
We want to understand the patient experience. The problem is that the data Nuance provides in...
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Manager
For the most part, Nuance’s staff is great. Some of the staff members just don’t catch on that fast,...
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VP/Other Executive
The strength of our partnership with Nuance is good. There are some instances when Nuance could be a...
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VP/Other Executive
Nuance has certainly been a lifesaver and has allowed our staff to focus on COVID-19. The vendor...
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VP/Other Executive
Nuance's support and services are pretty cut and dried. There is a fee per call, and that fee is...
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VP/Other Executive
Nuance has been pretty good. I haven't heard about many issues. The vendor has exceeded our expectations....
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VP/Other Executive
Nuance's executives have been a bit more hands off. I would like to see more executive engagement...
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VP/Other Executive
Nuance made the contracting piece very simple. They had very competitive rates right out of the...
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VP/Other Executive
Nuance is a little more detached. We signed the contract, and then they handed us off to the...
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Manager
Nuance holds multiple applications that we have been interested in or have looked into. Their help...
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Manager
Nuance has exceeded my expectations. The transition to Nuance was strictly business. There was no...
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Manager
Nuance quickly acts on any suggestions I have had, including reporting and how we work together to...
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Manager
Nuance has been a great partner with us. They are knowledgeable and helpful, and they do a great job...
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