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Nuance Transcription Services Comments
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KLAS Research Director - Mac Boyter
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Director

People and Knowledge

I don't have any complaints about Nuance. Their turnaround time has been fine. Whenever I have had...

Dec 2020
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Director

Tools and Methodology

Nuance is only a backup vendor for us, so we may eliminate them down the road and just do everything...

Dec 2020
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Director

Relationship

Nuance has shown a lack of follow-through and misled us about their other products. We were told up...

Dec 2020
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Director

ROI and Cost

Currently, we are being charged for transcribed documents that we were working on prior to the...

Dec 2020
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Director

Project Results

Nuance has very good strategic knowledge overall, but when it comes down to transcription, I think...

Dec 2020
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Director

Project Results

I have tried escalating things to the Nuance executives, and that helped for a little bit, but now...

Dec 2020
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VP/Other Executive

Project Results

We were going to consolidate our vendors, but then Nuance had a breach. We were really quite happy...

Dec 2020
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Director

People and Knowledge

Nuance has consistently exceeded our expectations. I haven't seen any vendor executives for a few...

Nov 2020
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Director

ROI and Cost

We are getting our money's worth from the system. The transcription world is really hurting with...

Nov 2020
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Manager

ROI and Cost

Nuance doesn't avoid charging for every little thing. They have us in a bundled contract right now...

Aug 2020
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Manager

Project Results

In my day-to-day operations, the most difficult thing for me is the offshore transcription; we have...

Aug 2020
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Manager

People and Knowledge

I have a contact person, and that person has been on our account for years, even when the vendor was...

Aug 2020
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Analyst/Coordinator

Tools and Methodology

Nuance thinks things out pretty well. They are good at answering questions and doing upgrades, and...

Jul 2020
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Analyst/Coordinator

Tools and Methodology

Nuance was helpful during the COVID-19 crisis. We were doing phone notes and videos, and Nuance...

Jul 2020
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Analyst/Coordinator

Relationship

We support many vendors, and Nuance causes me the least pain. It is incredible to rely on an...

Jul 2020
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Analyst/Coordinator

Tools and Methodology

I speak with Nuance regularly to go over monthly statistics to see how we are doing. The turnaround...

Jul 2020
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Analyst/Coordinator

Tools and Methodology

We have had upgrades with Nuance. They have done a really good job. We just found out that we were...

Jul 2020
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Analyst/Coordinator

Project Results

We have a good partnership with the vendor. We do everything in tandem. When there is an issue, we...

Jul 2020
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Analyst/Coordinator

People and Knowledge

The vendor hasn't really had to do anything because of COVID-19. Our volume has gone down. Our...

Jul 2020
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Director

Relationship

In terms of the COVID-19 crisis, I don’t think we have experienced a large impact from a...

Jul 2020
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Director

ROI and Cost

Nuance avoids charging for every little thing. I have not had any issues in terms of their strategic...

Jul 2020
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Manager

Tools and Methodology

Nuance has been very supportive during the COVID-19 crisis. Our turnaround time has been good. Our...

Jun 2020
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Manager

Project Results

Nuance consistently exceeds our expectations. We have regular meetings to review issues. With...

Jun 2020
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Analyst/Coordinator

Project Results

Nuance doesn’t exceed my expectations because I have high expectations. But Nuance meets my...

Jun 2020
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Analyst/Coordinator

Tools and Methodology

We have gotten pretty good quality from Nuance. The quality is reined in where it needs to be. That...

Jun 2020
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Analyst/Coordinator

Sales and Contracting

There are a lot of things that are specified in the transcription contract, like work types,...

Jun 2020
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Analyst/Coordinator

Project Results

Through the COVID-19 crisis, Nuance went out of the realm of what they normally do with telehealth...

Jun 2020
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Analyst/Coordinator

Other Observations

Nuance manages their workflow according to the contract. I see what is on hold or pending, and...

Jun 2020
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Analyst/Coordinator

Tools and Methodology

I would buy Nuance’s services again as long as they stayed the way they are right now. But I...

Jun 2020
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Analyst/Coordinator

People and Knowledge

I am interested to see whether we will start having issues again and what response time we will be...

Jun 2020
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Analyst/Coordinator

Relationship

There is a Nuance executive person who is involved with us, and there are a couple of ancillary...

Jun 2020
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Analyst/Coordinator

Project Results

I am old school, so I loved when everything was in-house. But I understand that that is not the...

Jun 2020
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Analyst/Coordinator

Tools and Methodology

Nuance meets turnaround times, but there are some times when they cut things a little close. Rather...

Jun 2020
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Analyst/Coordinator

Project Results

One of the managers we were dealing with was very frustrating, and I didn't have any access to the...

Jun 2020
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Director

Tools and Methodology

I did contract with other companies before I contracted with Nuance, and my experiences were not...

Jun 2020
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Director

Relationship

We meet with Nuance on a regular basis. We had to reduce the frequency of meetings because we don’t...

Jun 2020
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Director

Tools and Methodology

Nuance always gets my CSO’s approval whenever it is contract renewal time. I would rate the staff...

Jun 2020
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Nurse

Tools and Methodology

We often wonder what the vendor is doing. Changes happened, and ever since then, no one from the...

Jun 2020
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Nurse

Tools and Methodology

I would absolutely buy the product again. The system is user friendly. I only fiddle with that I...

Jun 2020
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Nurse

Relationship

I wish that the vendor called us more and asked how they could better the system and workflow. The...

Jun 2020
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Nurse

Other Observations

The system itself is wonderful and usually running. There have only been a couple of times when we...

Jun 2020
(0)
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Nurse

Tools and Methodology

The program is very consistent, and we rarely run into issues. When we do run into problems, we...

Jun 2020
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Director

Relationship

Working with Nuance is fine. We have a very good relationship with them. They communicate daily with...

Jun 2020
(0)
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Director

ROI and Cost

Nuance’s turnaround time is great, and their quality is pretty dang high. Nuance is good about...

Jun 2020
(0)
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Director

People and Knowledge

Nuance is doing pretty well. We have issues with them every now and then, but Nuance always...

May 2020
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Director

Tools and Methodology

Quality can be an issue. Sometimes we find reports with typos. We could have a document for...

May 2020
(0)
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Director

Tools and Methodology

The vendor has an audit process, but it is far from robust. There isn’t even enough data to be...

May 2020
(0)
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Director

Tools and Methodology

The turnaround time with Nuance is all right. We don’t seem to have a problem with the turnaround...

May 2020
(0)
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Director

Relationship

Nuance has been working great. As long as the end users do what they need to do, I can't really say...

Apr 2020
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Director

Other Observations

I am not aware of whether Nuance uses offshore resources at all. I haven't been on the calls...

Apr 2020
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Director

Other Observations

Nuance has all the transcription with the hospital software, but some providers don't use dictation....

Apr 2020
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Director

Relationship

The operations director for our account has changed multiple times in the last couple of years....

Mar 2020
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Director

ROI and Cost

We have a lot of Nuance's technology in place, including the front-end voice-recognition tools for...

Mar 2020
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Director

Project Results

I have no problems with the service. If the decision were up to me, I would purchase or renew the...

Mar 2020
(0)
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Director

ROI and Cost

We have pretty strict QA with Nuance, and they always exceed the minimum score that we require. They...

Mar 2020
(0)
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Director

People and Knowledge

In terms of pushing tangible outcomes, I did have to give a little pushback before we got going. If...

Mar 2020
(0)
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Director

Relationship

Anytime I ask for anything, Nuance gives me the attention I need. Nuance offers the best customer...

Mar 2020
(0)
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Director

Relationship

Overall, I am really happy. Nuance goes out of their way to support their clients and do what is...

Mar 2020
(0)
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Director

Project Results

We have been really satisfied with the transcriptionists from Nuance. We have been impressed with...

Mar 2020
(0)
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Director

Project Results

We haven't seen any impact on our ROI yet. When we went with the vendor's services, we simply...

Mar 2020
(0)
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Director

Project Results

The quality of the transcriptions from Nuance is good. Most of the providers use our back-end voice...

Mar 2020
(0)
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Director

Project Results

Nuance meets our expectations. In order for the vendor to exceed our expectations, we would need to...

Mar 2020
(0)
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Director

Tools and Methodology

The format for the document template is a little limited. I think that is because of how much...

Mar 2020
(0)
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Director

ROI and Cost

With bringing Nuance on, we standardized everything across the board. We let Nuance know what our...

Mar 2020
(0)
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Director

ROI and Cost

Nuance really does avoid charging for every little thing. We have a set price, and we never go...

Mar 2020
(0)
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Director

Project Results

We continue to work with Nuance very closely on our standards and Nuance's turnaround time and...

Mar 2020
(0)
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Director

Tools and Methodology

We onboarded transcriptionists, and I felt Nuance did a really good job historically. They were...

Mar 2020
(0)
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Director

Relationship

When it comes to executive involvement, the vendor was right behind the team that was out doing the...

Mar 2020
(0)
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Director

Relationship

If I were in a facility that didn't have transcription software, I would likely use Nuance's...

Feb 2020
(0)
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Director

Relationship

I wouldn't say that Nuance consistently exceeds expectations, but they do routinely exceed...

Feb 2020
(0)
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Director

ROI and Cost

We have probably received our money's worth. People always want to pay less than they do, but the...

Feb 2020
(0)
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Director

Relationship

Working with Nuance's domestic services can be a little rough. We have an offshore account liaison,...

Feb 2020
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