Omnicell Inventory Management (Central Pharmacy Manager, Performance Center) Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 5:35:51 AM and Model.EvProductId = 188105

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User Commentary

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Manager

Functionality and Upgrades

Central Pharmacy Manager is pretty cool. The solution is very easy to use and also very high tech.

Oct 2020
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Manager

Service and Support

Omnicell is really good at responding to us. But I don't know that they are doing anything proactive...

Oct 2020
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Manager

Relationship

I have only had to escalate an issue to an Omnicell executive once, but when I did, it was a good experience....

Oct 2020
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Manager

ROI / Cost (care and feeding)

Central Pharmacy Manager has been very worthwhile to me, my department, and my hospital. We are...

Oct 2020
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Manager

Implementation and Training

The training was lacking. The training was just classic automation teaching. The trainers left early...

Oct 2020
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Manager

Service and Support

Service is not where Omnicell shines. They are not proactive at all. They wait for something to...

Oct 2020
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Manager

Technology

I don’t think my satisfaction with the product will change in a year. I perceive there may be...

Oct 2020
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Manager

Service and Support

Omnicell has an application that I downloaded on my phone, so if we need to put in a ticket, I don’t...

Sep 2020
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Manager

Functionality and Upgrades

I am going to give Omnicell a low rating for being proactive, and some of that has to do with...

Sep 2020
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Manager

Functionality and Upgrades

The system allows us to track the correct medications being completed for the right patient. The...

Sep 2020
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Director

Functionality and Upgrades

One of our leaders who work with Omnicell's product is very motivated to show us our ROI, and I...

Jul 2020
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Director

Functionality and Upgrades

The system identifies items that are going to expire soon or that are at high costs and suggests...

Jul 2020
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Manager

Service and Support

We set up regular, ongoing meetings with the people in our supply chain group and the vendor's...

Jun 2020
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Manager

Service and Support

There have been some hiccups with the product working as promoted. We feel some changes might be...

Jun 2020
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Manager

Functionality and Upgrades

The company has come up with a spreadsheet to track the medication normally used for COVID-19...

Jun 2020
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Manager

Relationship

The vendor's analysts pivoted nicely when our focus changed because of COVID-19. That was helpful....

Jun 2020
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Manager

Implementation and Training

Initially, we all hated the product. Our implementation person was quite terrible, and that...

May 2020
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Manager

Functionality and Upgrades

The software was really slow initially, and I don't know whether that has changed much or whether we...

May 2020
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Manager

Implementation and Training

It seems like we didn't really understand the way the product was set up. We weren't able to order...

May 2020
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Manager

Implementation and Training

The vendor's training wasn't the best, but it was definitely helpful. The vendor could have provided...

May 2020
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Manager

Implementation and Training

The vendor did fine with our implementation. They came out to our site an additional time.

May 2020
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Manager

Functionality and Upgrades

The vendor did very well with our implementation. The vendor has come out many times. The system is...

May 2020
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Manager

Functionality and Upgrades

There is not a whole lot the vendor can do for COVID-19 that would be helpful. The vendor seems to...

May 2020
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Manager

Functionality and Upgrades

There are a lot of layers with Omnicell. That could be a good thing, but when we are just trying to...

May 2020
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Manager

Sales and Contracting

I have mixed feelings about the product. I would possibly recommend the product to others, but that...

May 2020
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Manager

Implementation and Training

The vendor could do a little better with their training. They do offer online training, which is...

May 2020
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Manager

Service and Support

We have one vendor representative who we know quite well, and that person is here all the time...

May 2020
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Director

Relationship

We have struggled with the product a bit. I don’t think the vendor can integrate the packager with...

Apr 2020
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Director

Implementation and Training

During the vendor's implementation of the product, it felt like there could have been a more...

Apr 2020
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Director

Interfacing and Integration

The vendor provided a really excellent trainer who came on-site for multiple days, and that was...

Apr 2020
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Manager

Relationship

Omnicell’s executive involvement is at an appropriate level. I don’t expect the executives to have a...

Apr 2020
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Director

Functionality and Upgrades

The system is harder to use than people thought it would be because of the way that it is built. We...

Apr 2020
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Director

Relationship

Omnicell keeps their promises, and their solution has been good for us.

Mar 2020
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Director

Implementation and Training

The implementation was a disaster. The vendor didn't have trained people or enough people. Omnicell...

Mar 2020
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Director

Lessons Learned

The solution works pretty well. We are easily able to manage our inventory and work on drug...

Mar 2020
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Director

Service and Support

The vendor needs to revamp their whole customer service line. They also need to provide more...

Mar 2020
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Manager

Functionality and Upgrades

The Performance Center initiative is driven primarily by the supply chain team. One of my coworkers...

Mar 2020
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Manager

Relationship

We have a dedicated Performance Center person who gives us top opportunities. We have bimonthly...

Mar 2020
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Manager

Functionality and Upgrades

When I think of our main experience, the first thing that comes to my mind about the product is all...

Mar 2020
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Manager

Lessons Learned

I think I would buy the product again, but that decision would depend on some other factors. For a...

Mar 2020
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Director

Service and Support

Omnicell has a really good handle on the parts of the product that are a priority. They are...

Mar 2020
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Director

Functionality and Upgrades

We are high-level users. The product has some limitations in functionality. A lack of training isn't...

Mar 2020
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Director

Technology

There are a few things that the product doesn't do in the area of integration. Those things are...

Mar 2020
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Director

Functionality and Upgrades

The vendor needs a little more oomph in their delivery of new technology. The product has some limitations....

Mar 2020
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Director

Implementation and Training

The onboarding was excellent. Obviously, onboarding can never be perfect, but Omnicell addressed the...

Mar 2020
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Director

Implementation and Training

We have done some retrospective reviews of the workflow, and Omnicell has brought people in to help...

Mar 2020
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Director

Functionality and Upgrades

Our experience has been very positive, I know my buyer really likes the system; it has cut down...

Mar 2020
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Director

ROI / Cost (care and feeding)

A big impact we saw was the immediate identification and ordering. Those flow right into our...

Mar 2020
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Director

Functionality and Upgrades

Our end users find the system very easy to use. That is where the reporting piece comes in.

Mar 2020
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Manager

Implementation and Training

When we installed Central Pharmacy Manager, we didn’t feel like the implementation manager knew the...

Mar 2020
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Manager

Technology

My biggest thing is that different software solutions can spin carousels. The carousel spins, a...

Mar 2020
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Manager

Functionality and Upgrades

Central Pharmacy Manager is run by pretty simple software. I would probably say that maybe some of...

Mar 2020
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Manager

Relationship

Omnicell overpromises and underdelivers a lot.

Jan 2020
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Manager

Service and Support

The software side and the corporation side are very divided. Omnicell has yet to show me that they...

Jan 2020
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Manager

Functionality and Upgrades

The continual hardware issues are a big problem.

Jan 2020
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Manager

Functionality and Upgrades

Central Pharmacy Manager is Omnicell’s integrated platform for a carousel that is built within the...

Jan 2020
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Manager

Service and Support

Omnicell’s support is very good. We have some end-user issues, but those aren’t necessarily...

Jan 2020
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Manager

Future Outlook

I want my satisfaction with the system to be higher over the next 12 months, but if Allscripts...

Jan 2020
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Manager

Future Outlook

The system is a great concept. But we have to do workarounds, so we don’t get as much value out of...

Jan 2020
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Manager

Functionality and Upgrades

There are some very positive things about Omnicell, but sometimes, a couple of the negative things...

Jan 2020
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Manager

Functionality and Upgrades

I am hoping that there will be some upgrades from Omnicell that will fix some issues. I struggle...

Jan 2020
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Manager

Service and Support

Some aspects of the system work well, and we have excellent support. The support people who are...

Jan 2020
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Manager

Service and Support

We had some issues with the reports we used before we got Omnicell's product. Omnicell fixed those...

Dec 2019
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Manager

Future Outlook

The communication between Omnicell and us is good. Omnicell always takes care of things. I would say...

Dec 2019
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Analyst/Coordinator

Service and Support

We recently got new consultants from Omnicell because we were having monthly meetings, but our...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

I do like being able to extract usage information for myself in Omnicell's system so that I can look...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor is still developing the software and ways to show savings. We had a lot of erroneous data...

Dec 2019
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Director

Service and Support

I think that the system is really good. The process for getting it running is complicated, but the...

Nov 2019
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Director

Service and Support

I don't really have anything negative to say about Omnicell. The integration has been very good....

Nov 2019
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Director

Service and Support

Omnicell has been very good to work with us on our upgrades. We did an Active Directory upgrade, and...

Nov 2019
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Director

Future Outlook

We will continue with Central Pharmacy Manager, and we are looking into moving to Performance...

Nov 2019
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Director

Functionality and Upgrades

The software is very hardy. We don't have a lot of problems. We haven't had a lot of issues or a lot...

Nov 2019
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Director

Functionality and Upgrades

If someone can use an iPad, that person can easily use Central Pharmacy Manager. It is easy to use.

Nov 2019
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Director

Functionality and Upgrades

The system helps us save money, and it helps us cut our inventory costs. In general, we want to be...

Nov 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

Omnicell does not try to avoid charging us for every little thing.

Oct 2019
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Analyst/Coordinator

Interfacing and Integration

In terms of supporting our organization's integration goals, the product does pretty well. It is...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

Omnicell has a great system for phone and web support. They have spent a lot of time updating...

Aug 2019
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Analyst/Coordinator

Functionality and Upgrades

I rate Central Pharmacy Manager high on the fact that it is very easy to use and that the input,...

Aug 2019
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Analyst/Coordinator

Interfacing and Integration

Central Pharmacy Manager doesn't fully communicate with other technology that is out there. It...

Aug 2019
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Analyst/Coordinator

Technology

We are hoping to have certain technology that Omnicell has discussed but hasn't delivered yet.

Aug 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

We pay a major premium for the technology up front, and it is very hard to get that capital in most...

Aug 2019
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Analyst/Coordinator

Technology

Central Pharmacy Manager isn't developed to meet industry standards. There is a packaged portion of...

Aug 2019
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