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Omnicell Inventory Management (Central Pharmacy Manager, Performance Center) Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Director

Functionality and Upgrades

I would advocate for not replacing Central Pharmacy Manager during the initial implementation. There...

Jan 2021
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Director

Relationship

We are paying for the Omnicell Performance Center right now, and we aren't using the tool because we...

Jan 2021
(0)
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Director

Functionality and Upgrades

Omnicell has the right vision, but they are failing at execution. Most companies don't have the...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Central Pharmacy Manager is pretty cool. The solution is very easy to use and also very high tech.

Oct 2020
(0)
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Manager

Service and Support

Omnicell is really good at responding to us. But I don't know that they are doing anything proactive...

Oct 2020
(0)
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Manager

Relationship

I have only had to escalate an issue to an Omnicell executive once, but when I did, it was a good experience....

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Central Pharmacy Manager has been very worthwhile to me, my department, and my hospital. We are...

Oct 2020
(0)
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Manager

Implementation and Training

The training was lacking. The training was just classic automation teaching. The trainers left early...

Oct 2020
(0)
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Manager

Service and Support

Service is not where Omnicell shines. They are not proactive at all. They wait for something to...

Oct 2020
(0)
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Manager

Technology

I don’t think my satisfaction with the product will change in a year. I perceive there may be...

Oct 2020
(0)
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Manager

Service and Support

Omnicell has an application that I downloaded on my phone, so if we need to put in a ticket, I don’t...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I am going to give Omnicell a low rating for being proactive, and some of that has to do with...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The system allows us to track the correct medications being completed for the right patient. The...

Sep 2020
(0)
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Director

Functionality and Upgrades

One of our leaders who work with Omnicell's product is very motivated to show us our ROI, and I...

Jul 2020
(0)
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Director

Functionality and Upgrades

The system identifies items that are going to expire soon or that are at high costs and suggests...

Jul 2020
(0)
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Manager

Service and Support

We set up regular, ongoing meetings with the people in our supply chain group and the vendor's...

Jun 2020
(0)
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Manager

Service and Support

There have been some hiccups with the product working as promoted. We feel some changes might be...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The company has come up with a spreadsheet to track the medication normally used for COVID-19...

Jun 2020
(0)
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Manager

Relationship

The vendor's analysts pivoted nicely when our focus changed because of COVID-19. That was helpful....

Jun 2020
(0)
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Manager

Implementation and Training

Initially, we all hated the product. Our implementation person was quite terrible, and that...

May 2020
(0)
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Manager

Functionality and Upgrades

The software was really slow initially, and I don't know whether that has changed much or whether we...

May 2020
(0)
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Manager

Implementation and Training

It seems like we didn't really understand the way the product was set up. We weren't able to order...

May 2020
(0)
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Manager

Implementation and Training

The vendor's training wasn't the best, but it was definitely helpful. The vendor could have provided...

May 2020
(0)
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Manager

Implementation and Training

The vendor did fine with our implementation. They came out to our site an additional time.

May 2020
(0)
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Manager

Functionality and Upgrades

The vendor did very well with our implementation. The vendor has come out many times. The system is...

May 2020
(0)
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Manager

Functionality and Upgrades

There is not a whole lot the vendor can do for COVID-19 that would be helpful. The vendor seems to...

May 2020
(0)
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Manager

Functionality and Upgrades

There are a lot of layers with Omnicell. That could be a good thing, but when we are just trying to...

May 2020
(0)
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Manager

Sales and Contracting

I have mixed feelings about the product. I would possibly recommend the product to others, but that...

May 2020
(0)
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Manager

Implementation and Training

The vendor could do a little better with their training. They do offer online training, which is...

May 2020
(0)
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Manager

Service and Support

We have one vendor representative who we know quite well, and that person is here all the time...

May 2020
(0)
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Director

Relationship

We have struggled with the product a bit. I don’t think the vendor can integrate the packager with...

Apr 2020
(0)
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Director

Implementation and Training

During the vendor's implementation of the product, it felt like there could have been a more...

Apr 2020
(0)
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Director

Interfacing and Integration

The vendor provided a really excellent trainer who came on-site for multiple days, and that was...

Apr 2020
(0)
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Manager

Relationship

Omnicell’s executive involvement is at an appropriate level. I don’t expect the executives to have a...

Apr 2020
(0)
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Director

Functionality and Upgrades

The system is harder to use than people thought it would be because of the way that it is built. We...

Apr 2020
(0)
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Director

Relationship

Omnicell keeps their promises, and their solution has been good for us.

Mar 2020
(0)
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Director

Implementation and Training

The implementation was a disaster. The vendor didn't have trained people or enough people. Omnicell...

Mar 2020
(0)
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Director

Lessons Learned

The solution works pretty well. We are easily able to manage our inventory and work on drug...

Mar 2020
(0)
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Director

Service and Support

The vendor needs to revamp their whole customer service line. They also need to provide more...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The Performance Center initiative is driven primarily by the supply chain team. One of my coworkers...

Mar 2020
(0)
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Manager

Relationship

We have a dedicated Performance Center person who gives us top opportunities. We have bimonthly...

Mar 2020
(0)
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Manager

Functionality and Upgrades

When I think of our main experience, the first thing that comes to my mind about the product is all...

Mar 2020
(0)
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Manager

Lessons Learned

I think I would buy the product again, but that decision would depend on some other factors. For a...

Mar 2020
(0)
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Director

Service and Support

Omnicell has a really good handle on the parts of the product that are a priority. They are...

Mar 2020
(0)
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Director

Functionality and Upgrades

We are high-level users. The product has some limitations in functionality. A lack of training isn't...

Mar 2020
(0)
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Director

Technology

There are a few things that the product doesn't do in the area of integration. Those things are...

Mar 2020
(0)
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Director

Functionality and Upgrades

The vendor needs a little more oomph in their delivery of new technology. The product has some limitations....

Mar 2020
(0)
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Director

Implementation and Training

The onboarding was excellent. Obviously, onboarding can never be perfect, but Omnicell addressed the...

Mar 2020
(0)
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Director

Implementation and Training

We have done some retrospective reviews of the workflow, and Omnicell has brought people in to help...

Mar 2020
(0)
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Director

Functionality and Upgrades

Our experience has been very positive, I know my buyer really likes the system; it has cut down...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

A big impact we saw was the immediate identification and ordering. Those flow right into our...

Mar 2020
(0)
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Director

Functionality and Upgrades

Our end users find the system very easy to use. That is where the reporting piece comes in.

Mar 2020
(0)
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Manager

Implementation and Training

When we installed Central Pharmacy Manager, we didn’t feel like the implementation manager knew the...

Mar 2020
(0)
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Manager

Technology

My biggest thing is that different software solutions can spin carousels. The carousel spins, a...

Mar 2020
(0)
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Manager

Functionality and Upgrades

Central Pharmacy Manager is run by pretty simple software. I would probably say that maybe some of...

Mar 2020
(0)
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