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Cerner Application Hosting
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Brian Matsen
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User Commentary

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Manager

Tools and Methodology

Over the last several years, we have seen some reasonable improvement with Oracle Health’s product.

Jan 2023
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Manager

Relationship

We do regular meetings to touch base with Oracle Health. In these meetings, we make sure we know...

Jan 2023
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Manager

Relationship

Oracle Health doesn’t involve themself in our organization. We don't have any executive partnerships...

Jan 2023
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Manager

Relationship

Oracle Health’s ability to solve our issues is pretty low. If we log 10 issues, we might only get 4...

Jan 2023
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CTO

Relationship

Cerner’s remote hosting team has been very good to work with, but we saw some reductions or changes...

Jan 2023
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CTO

Tools and Methodology

With Cerner's application hosting services, we seem to be having more technical operational things...

Jan 2023
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CTO

Tools and Methodology

Cerner’s strategic planning with application hosting is changing constantly. First, they went to...

Jan 2023
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Manager

People and Knowledge

I am definitely pleased with our current team from Oracle Health. The firm has had their challenges...

Dec 2022
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Manager

Other Observations

Whether I would recommend Oracle Health's services to an organization would depend on the team that...

Dec 2022
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Manager

People and Knowledge

Our current team members from Oracle Health regularly look at our hardware configurations and setups...

Dec 2022
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CIO

People and Knowledge

Cerner is suffering from the same staffing issues that everybody else is. They don't have experts...

Dec 2022
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CIO

People and Knowledge

When we have had to log tickets, Cerner has jumped on them to point out and resolve our problems....

Dec 2022
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CIO

ROI and Cost

Cerner overcharges for what we get.

Dec 2022
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CMIO

Tools and Methodology

Regarding application hosting, Cerner does well with redundancy and uptime reliability. I am happy...

Dec 2022
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CMIO

Win/Loss - Why they were selected (by current clients)

We chose Cerner to host our systems because they are our EMR vendor, and there were cost savings...

Dec 2022
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CMIO

Relationship

If I could improve anything about Cerner's application hosting, it would be their troubleshooting of...

Dec 2022
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Director

Relationship

In the open and frank discussions we had with Cerner, they made a lot of commitments, but we aren't...

Dec 2022
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Director

Project Results

We used to recommend Cerner to other providers, but Cerner's lack of ability to deliver and satisfy...

Dec 2022
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Director

Project Results

When we went with Cerner’s services, that was the right choice, but I don't know whether Cerner's...

Dec 2022
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Director

Project Results

We had trouble with Cerner’s system because they didn't have it set up for us the way we were...

Dec 2022
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Director

Relationship

Cerner’s support is awful. The people that we work with the most at Cerner aren't empowered to...

Dec 2022
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Director

Future Outlook

Cerner is very strategic, but they don't deliver on “!#$%&”. The recent Oracle acquisition sounds...

Dec 2022
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Manager

Relationship

My biggest gripe with Cerner is they are a big company. There has been a big shift since they were...

Nov 2022
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Manager

People and Knowledge

We never know who we are going to get with Cerner’s consultants. Cerner has some really good...

Nov 2022
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Manager

Relationship

Prior to signing our newest contract with Cerner, I would have rated the strength of our partnership...

Nov 2022
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Analyst/Coordinator

People and Knowledge

Cerner has some very smart people that work there, but the quality of support depends on what team...

Nov 2022
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Analyst/Coordinator

ROI and Cost

I would absolutely purchase Cerner's application hosting services again. The cost for the services...

Nov 2022
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Analyst/Coordinator

Relationship

We talk to the remote-hosting team frequently. They have a production owner, a network person, and...

Nov 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

Cerner's application hosting is a much better way to get a lot more technically sound solution than...

Nov 2022
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Analyst/Coordinator

Other Observations

The purchase of Cerner by Oracle is concerning to us. Oracle is known for charging for every little...

Nov 2022
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Manager

People and Knowledge

Cerner is having some staffing issues, and we are not getting the responsiveness that we were...

Oct 2022
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Manager

People and Knowledge

Cerner offered deep insights into why things were done and an understanding of options for strategic...

Oct 2022
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CIO

Tools and Methodology

Cerner is always willing to engage in strategic conversations to talk about the future, what our...

Oct 2022
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CIO

People and Knowledge

I was not at my organization when they selected Cerner, but I would have recommended Epic. Cerner...

Oct 2022
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VP/Other Executive

ROI and Cost

One particularly frustrating item is that Cerner has a product called CareAware iBus. It is...

Aug 2022
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VP/Other Executive

Project Results

The hosting aspect has been fine because we haven't really had any issues there. Our experience has...

Aug 2022
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Manager

Tools and Methodology

There aren’t any glaringly large pain points or small pain points in the product, but the scheduled...

Jun 2022
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Manager

ROI and Cost

Cerner does not charge for every little thing, but they do charge for a lot of things.

Jun 2022
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Director

Project Results

Cerner's application hosting is expensive, but we would have never been able to afford the disaster...

Jun 2022
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CMIO

Project Results

Cerner’s outsourced service desk piece is falling flat on its face. Our experience with the service...

Jun 2022
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CMIO

Project Results

Cerner gives us tangible outcomes. The outcomes are all bad, but they are definitely tangible....

Jun 2022
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Manager

Project Results

Our relationship with Cerner could be slightly better, but overall, they have been very good at...

May 2022
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Manager

People and Knowledge

We don’t have to constantly negotiate things with Cerner. Also, Cerner is there 24/7/365. Some of...

May 2022
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Manager

Tools and Methodology

Cerner has a lot of information that helps us determine our adoption rate and whether we are doing...

May 2022
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Manager

Project Results

No matter what we do, we have a fixed technology fee. Cerner is very good about that. I don’t see...

May 2022
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Manager

People and Knowledge

In the past, we had to ask for a different team because we had been having issues. However, Cerner...

May 2022
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Manager

Tools and Methodology

A lot of things go into the platform. We have third-party software, and Cerner does a very good job...

May 2022
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Manager

People and Knowledge

Cerner’s leadership is involved. COVID-19 threw a wrench in things, but the leadership used to come...

May 2022
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