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User Commentary
Relationship
We have a consistent team. We meet with them regularly, and they have a full agenda. They tell us...
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Relationship
My technical team is friends with Cerner’s people. They text each other when there are issues....
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Relationship, Operations
Cerner's application hosting service is truly one of the best things they have. We used to have our...
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Services
I would love to see Cerner’s cloud strategy come to fruition. Then, my team wouldn't have such a...
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Relationship, Relationship, Services, Services
Recently, we had an instance where we were just looking for the physician count in a certain...
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Relationship, Relationship
Cerner has a specific team where some of their support staff and consultants wear two hats, work...
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Loyalty, Loyalty, Relationship, Relationship
Cerner is definitely interested in us in the long term for various reasons. They value us as a...
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Operations, Operations, Operations, Operations, Operations
The firm's model is to hire people right out of school and throw them in, so they have no depth of...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty
We are excited about what the firm says they are going to deliver, but we must wait to see them...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Services, Services, Services, Services, Services
For the road map, the firm has just about everything in the queue; they have a huge lift on the...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty
We have been meeting with Oracle Health since the acquisition, and they are changing directions...
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Relationship, Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services, Services
We haven't seen any major disruptions from the acquisition. There has been a shift away from Cerner...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We have had a good experience. We are looking to Oracle Health to work on the gaps and address what...
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Relationship, Relationship, Relationship
We are successful in working with Oracle Health because we have a team that takes ownership and...
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Loyalty, Loyalty, Loyalty
We have made a huge investment in Oracle Health, so they would have to be headed off the rails...
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Services
Over the last several years, we have seen some reasonable improvement with Oracle Health’s product.
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Relationship
We do regular meetings to touch base with Oracle Health. In these meetings, we make sure we know...
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Relationship
Oracle Health doesn’t involve themself in our organization. We don't have any executive partnerships...
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Relationship, Services
Oracle Health’s ability to solve our issues is pretty low. If we log 10 issues, we might only get 4...
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Relationship
Cerner’s remote hosting team has been very good to work with, but we saw some reductions or changes...
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Relationship, Services
With Cerner's application hosting services, we seem to be having more technical operational things...
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Loyalty, Relationship
Cerner’s strategic planning with application hosting is changing constantly. First, they went to...
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Relationship
I am definitely pleased with our current team from Oracle Health. The firm has had their challenges...
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Relationship
Whether I would recommend Oracle Health's services to an organization would depend on the team that...
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Relationship
Our current team members from Oracle Health regularly look at our hardware configurations and setups...
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Relationship
Cerner is suffering from the same staffing issues that everybody else is. They don't have experts...
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Relationship
When we have had to log tickets, Cerner has jumped on them to point out and resolve our problems....
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Relationship, Value
Cerner overcharges for what we get.
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Relationship, Services
Regarding application hosting, Cerner does well with redundancy and uptime reliability. I am happy...
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Loyalty, Value
We chose Cerner to host our systems because they are our EMR vendor, and there were cost savings...
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Relationship
If I could improve anything about Cerner's application hosting, it would be their troubleshooting of...
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Relationship
In the open and frank discussions we had with Cerner, they made a lot of commitments, but we aren't...
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Loyalty, Relationship
We used to recommend Cerner to other providers, but Cerner's lack of ability to deliver and satisfy...
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Relationship
When we went with Cerner’s services, that was the right choice, but I don't know whether Cerner's...
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Operations, Services
We had trouble with Cerner’s system because they didn't have it set up for us the way we were...
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Relationship
Cerner’s support is awful. The people that we work with the most at Cerner aren't empowered to...
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Relationship
Cerner is very strategic, but they don't deliver on “!#$%&”. The recent Oracle acquisition sounds...
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Relationship
My biggest gripe with Cerner is they are a big company. There has been a big shift since they were...
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Relationship, Operations
We never know who we are going to get with Cerner’s consultants. Cerner has some really good...
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Loyalty, Relationship
Prior to signing our newest contract with Cerner, I would have rated the strength of our partnership...
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Relationship
Cerner has some very smart people that work there, but the quality of support depends on what team...
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Value
I would absolutely purchase Cerner's application hosting services again. The cost for the services...
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Relationship
We talk to the remote-hosting team frequently. They have a production owner, a network person, and...
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Loyalty, Value
Cerner's application hosting is a much better way to get a lot more technically sound solution than...
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Value
The purchase of Cerner by Oracle is concerning to us. Oracle is known for charging for every little...
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Relationship
Cerner is having some staffing issues, and we are not getting the responsiveness that we were...
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Relationship, Operations
Cerner offered deep insights into why things were done and an understanding of options for strategic...
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Relationship
Cerner is always willing to engage in strategic conversations to talk about the future, what our...
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Relationship
I was not at my organization when they selected Cerner, but I would have recommended Epic. Cerner...
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