Commentary Summary
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User Commentary
Tools and Methodology
Over the last several years, we have seen some reasonable improvement with Oracle Health’s product.
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Relationship
We do regular meetings to touch base with Oracle Health. In these meetings, we make sure we know...
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Relationship
Oracle Health doesn’t involve themself in our organization. We don't have any executive partnerships...
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Relationship
Oracle Health’s ability to solve our issues is pretty low. If we log 10 issues, we might only get 4...
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Relationship
Cerner’s remote hosting team has been very good to work with, but we saw some reductions or changes...
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Tools and Methodology
With Cerner's application hosting services, we seem to be having more technical operational things...
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Tools and Methodology
Cerner’s strategic planning with application hosting is changing constantly. First, they went to...
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People and Knowledge
I am definitely pleased with our current team from Oracle Health. The firm has had their challenges...
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Other Observations
Whether I would recommend Oracle Health's services to an organization would depend on the team that...
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People and Knowledge
Our current team members from Oracle Health regularly look at our hardware configurations and setups...
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People and Knowledge
Cerner is suffering from the same staffing issues that everybody else is. They don't have experts...
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People and Knowledge
When we have had to log tickets, Cerner has jumped on them to point out and resolve our problems....
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ROI and Cost
Cerner overcharges for what we get.
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Tools and Methodology
Regarding application hosting, Cerner does well with redundancy and uptime reliability. I am happy...
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Win/Loss - Why they were selected (by current clients)
We chose Cerner to host our systems because they are our EMR vendor, and there were cost savings...
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Relationship
If I could improve anything about Cerner's application hosting, it would be their troubleshooting of...
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Relationship
In the open and frank discussions we had with Cerner, they made a lot of commitments, but we aren't...
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Project Results
We used to recommend Cerner to other providers, but Cerner's lack of ability to deliver and satisfy...
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Project Results
When we went with Cerner’s services, that was the right choice, but I don't know whether Cerner's...
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Project Results
We had trouble with Cerner’s system because they didn't have it set up for us the way we were...
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Relationship
Cerner’s support is awful. The people that we work with the most at Cerner aren't empowered to...
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Future Outlook
Cerner is very strategic, but they don't deliver on “!#$%&”. The recent Oracle acquisition sounds...
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Relationship
My biggest gripe with Cerner is they are a big company. There has been a big shift since they were...
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People and Knowledge
We never know who we are going to get with Cerner’s consultants. Cerner has some really good...
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Relationship
Prior to signing our newest contract with Cerner, I would have rated the strength of our partnership...
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People and Knowledge
Cerner has some very smart people that work there, but the quality of support depends on what team...
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ROI and Cost
I would absolutely purchase Cerner's application hosting services again. The cost for the services...
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Relationship
We talk to the remote-hosting team frequently. They have a production owner, a network person, and...
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Win/Loss - Why they were selected (by current clients)
Cerner's application hosting is a much better way to get a lot more technically sound solution than...
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Other Observations
The purchase of Cerner by Oracle is concerning to us. Oracle is known for charging for every little...
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People and Knowledge
Cerner is having some staffing issues, and we are not getting the responsiveness that we were...
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People and Knowledge
Cerner offered deep insights into why things were done and an understanding of options for strategic...
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Tools and Methodology
Cerner is always willing to engage in strategic conversations to talk about the future, what our...
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People and Knowledge
I was not at my organization when they selected Cerner, but I would have recommended Epic. Cerner...
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ROI and Cost
One particularly frustrating item is that Cerner has a product called CareAware iBus. It is...
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Project Results
The hosting aspect has been fine because we haven't really had any issues there. Our experience has...
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Tools and Methodology
There aren’t any glaringly large pain points or small pain points in the product, but the scheduled...
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ROI and Cost
Cerner does not charge for every little thing, but they do charge for a lot of things.
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Project Results
Cerner's application hosting is expensive, but we would have never been able to afford the disaster...
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Project Results
Cerner’s outsourced service desk piece is falling flat on its face. Our experience with the service...
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Project Results
Cerner gives us tangible outcomes. The outcomes are all bad, but they are definitely tangible....
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Project Results
Our relationship with Cerner could be slightly better, but overall, they have been very good at...
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People and Knowledge
We don’t have to constantly negotiate things with Cerner. Also, Cerner is there 24/7/365. Some of...
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Tools and Methodology
Cerner has a lot of information that helps us determine our adoption rate and whether we are doing...
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Project Results
No matter what we do, we have a fixed technology fee. Cerner is very good about that. I don’t see...
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People and Knowledge
In the past, we had to ask for a different team because we had been having issues. However, Cerner...
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Tools and Methodology
A lot of things go into the platform. We have third-party software, and Cerner does a very good job...
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People and Knowledge
Cerner’s leadership is involved. COVID-19 threw a wrench in things, but the leadership used to come...
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