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Cerner Managed IT Services
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Brian Matsen
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Featured  Report

Application Management & Help Desk Services 2021: COVID-19 Rapidly Accelerates the Need for End-User Services
Application Management & Help Desk Services 2021:
COVID-19 Rapidly Accelerates the Need for End-User Services
May 2021
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User Commentary

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Manager

Relationship

In all reality, we receive very poor support from Oracle Health. They have a lot of turnover, so...

Jan 2023
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Manager

People and Knowledge

I wish we could get better quality help from Oracle Health. Our sales representative and the people...

Jan 2023
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Manager

ROI and Cost

Oracle Health tends to charge for everything. They offer a lot of additional help, but it usually...

Jan 2023
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Manager

Relationship

Over the past year, the engagement with Cerner has been really good. But recently, it hasn’t been as...

Sep 2022
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Manager

Relationship

Our partnership and relationship with Cerner are good. We get the attention we need from Cerner’s people....

Sep 2022
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Manager

Tools and Methodology

The firm is working hard to fix any issues. The person we work directly with on one part of the...

Sep 2022
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Manager

Tools and Methodology

When we need tickets sent back to us on-site, the firm holds onto them a lot longer than they should...

Aug 2022
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Manager

Tools and Methodology

We didn’t like Cerner’s service desk setup. When our physicians call, the first person they hear is...

Aug 2022
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Manager

Relationship

When Oracle purchased Cerner, there were a lot of layoffs, and we lost very seasoned staff. Then,...

Aug 2022
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Manager

Lessons Learned

I would tell anyone looking at Cerner that their production support, their remote hosting, and their...

Aug 2022
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Analyst/Coordinator

Project Results

I like how knowledgeable Cerner’s team is and how the firm is able to stay up on things that we...

Jul 2022
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Analyst/Coordinator

People and Knowledge

There have been periods of time where getting something simple done takes an extremely long time for...

Jul 2022
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Analyst/Coordinator

Project Results

As we went through COVID-19, Cerner was supportive. That was just such a fluid, moving period....

Jul 2022
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