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Cerner Millennium Behavioral Health
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Product, Value

We like the functionality of the therapeutic notes as well as safety and attendance. The system...

Jul 2023
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Manager

Loyalty

We keep hearing from Oracle Health that there is going to be a way to incorporate specific patient...

Jul 2023
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CTO

Product

Things depend on the end user, but I continuously hear from our doctors and providers that Cerner...

Feb 2023
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CTO

Relationship

There has been good involvement from Cerner in terms of communication and updating us. However, we...

Feb 2023
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CTO

Product

Cerner's product is good in that we can customize it as much as we want, but Cerner's product is...

Feb 2023
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Director

Product

There are a lot of things I like about Cerner Millennium Behavioral Health. In terms of behavioral...

Jan 2023
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Director

Product

It would be helpful if we had some of the AI that a competing vendor is using. We want functions...

Jan 2023
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Director

Relationship

The transition from Cerner to Oracle Health was rough at first. Oracle Health has been somewhat...

Jan 2023
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Director

Relationship

Oracle Health listens very well. They have advisory councils and listen to clients about...

Jan 2023
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Director

Loyalty, Relationship

Oracle Health is going through some growing pains. A lot of the original Cerner folks were gutted,...

Jan 2023
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CIO

Operations

The product's implementation went very well. Cerner needed to update some of their tools, and they...

Nov 2022
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CIO

Product, Value

Cerner's system is seen as an advancement by my teammates that work in clinical settings. They are...

Nov 2022
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CIO

Product

Cerner did not deliver on one thing, a master treatment plan, but we used Cerner's tools to...

Nov 2022
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CIO

Loyalty, Product

The proximity rounding functionality in the system is not where we want it to be yet. We have gone...

Nov 2022
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Manager

Culture, Product

Cerner's system was promoted as something that would make our lives easier. But using the system...

Nov 2022
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Manager

Product

There is a lag when Cerner’s software is trying to talk to our kitchen's software. Our kitchen uses...

Nov 2022
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Manager

Product

Cerner's system is a little clunky when we need information from other departments. Users find the...

Nov 2022
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Manager

Product, Value

No value has been added to patient care because of the system. Some things take too much time to...

Nov 2022
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Manager

Relationship

Cerner does updates on a daily basis when they find issues with the solution. If we submit a problem...

Nov 2022
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Manager

Operations, Value

We put a lot of time into training sessions. We asked for more support, and Cerner told us we had...

Nov 2022
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Manager

Relationship, Product

When we were having issues with our master statement plans, there was no way for Cerner to fix those...

Nov 2022
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Manager

Culture

Cerner has not developed the behavioral health system to the extent that they have developed some of...

Nov 2022
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Manager

Relationship, Operations

We had to go through a lot of obstacles and hurdles to try and improve the documentation for one of...

Nov 2022
||
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Manager

Culture, Value

Cerner wanted us to buy a program that would have updated our system automatically when measures...

Nov 2022
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Manager

Loyalty, Product

We had a progress note we were relying on, and it had to go away because the rest of our house was...

Nov 2022
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Manager

Loyalty, Value

We are considering looking at other vendors' systems. We understand that that would be a huge lift...

Oct 2022
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Manager

Culture, Value

We have at least one outstanding key deliverable in our master contract that the vendor hasn't...

Oct 2022
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Manager

Relationship

Our client account executive has been a good advocate for us, but it seems like their efforts have...

Oct 2022
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Manager

Product

The system couldn't meet our chat requirements, even though we felt that those requirements were...

Oct 2022
||
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Manager

Relationship, Product

The system wasn't bad out of the gate. However, we have come across certain findings involving our...

Oct 2022
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Manager

Operations

We haven’t had a lot of training from Cerner. When they put things for education out, those things...

Oct 2022
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Manager

Loyalty

Our future with Cerner is uncertain, mainly because of 42 CFR Part 2 regulations. For our substance...

Oct 2022
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Manager

Relationship

We spend a lot of time making sure everything is right, but when it comes to fixing problems, Cerner...

Oct 2022
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Manager

Product

The system is really complicated. When we first went live with the system, it wasn’t as robust with...

Oct 2022
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Manager

Relationship, Product

Cerner's system does a lot of things well. I am a big fan of the product. Having one chart for one...

Oct 2022
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Toward the end of 2019, we noticed a fair amount of shift in what providers were sharing about their behavioral health vendors. To help providers understand the reasons behind the movement, we chose t
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Perception
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Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
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Post-Acute Care 2020
10 November 20    |   Jennifer Hickenlooper and Paul Hess
Every health system knows that their long-term success hinges on what happens in the post–acute care and behavioral health settings. As a result, this report examines customer satisfaction with the technology vendors available in these areas and explores which offer the broad, comprehensive portfolios many healthcare organizations seek. Future reports will validate which vendors are being used in an enterprise fashion and how solutions are being used to enable referral management and care transitions.



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