
Commentary Summary
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User Commentary
Product, Value
We like the functionality of the therapeutic notes as well as safety and attendance. The system...
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Loyalty
We keep hearing from Oracle Health that there is going to be a way to incorporate specific patient...
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Product
Things depend on the end user, but I continuously hear from our doctors and providers that Cerner...
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Relationship
There has been good involvement from Cerner in terms of communication and updating us. However, we...
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Product
Cerner's product is good in that we can customize it as much as we want, but Cerner's product is...
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Product
There are a lot of things I like about Cerner Millennium Behavioral Health. In terms of behavioral...
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Product
It would be helpful if we had some of the AI that a competing vendor is using. We want functions...
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Relationship
The transition from Cerner to Oracle Health was rough at first. Oracle Health has been somewhat...
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Relationship
Oracle Health listens very well. They have advisory councils and listen to clients about...
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Loyalty, Relationship
Oracle Health is going through some growing pains. A lot of the original Cerner folks were gutted,...
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Operations
The product's implementation went very well. Cerner needed to update some of their tools, and they...
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Product, Value
Cerner's system is seen as an advancement by my teammates that work in clinical settings. They are...
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Product
Cerner did not deliver on one thing, a master treatment plan, but we used Cerner's tools to...
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Loyalty, Product
The proximity rounding functionality in the system is not where we want it to be yet. We have gone...
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Culture, Product
Cerner's system was promoted as something that would make our lives easier. But using the system...
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Product
There is a lag when Cerner’s software is trying to talk to our kitchen's software. Our kitchen uses...
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Product
Cerner's system is a little clunky when we need information from other departments. Users find the...
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Product, Value
No value has been added to patient care because of the system. Some things take too much time to...
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Relationship
Cerner does updates on a daily basis when they find issues with the solution. If we submit a problem...
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Operations, Value
We put a lot of time into training sessions. We asked for more support, and Cerner told us we had...
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Relationship, Product
When we were having issues with our master statement plans, there was no way for Cerner to fix those...
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Culture
Cerner has not developed the behavioral health system to the extent that they have developed some of...
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Relationship, Operations
We had to go through a lot of obstacles and hurdles to try and improve the documentation for one of...
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Culture, Value
Cerner wanted us to buy a program that would have updated our system automatically when measures...
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Loyalty, Product
We had a progress note we were relying on, and it had to go away because the rest of our house was...
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Loyalty, Value
We are considering looking at other vendors' systems. We understand that that would be a huge lift...
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Culture, Value
We have at least one outstanding key deliverable in our master contract that the vendor hasn't...
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Relationship
Our client account executive has been a good advocate for us, but it seems like their efforts have...
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Product
The system couldn't meet our chat requirements, even though we felt that those requirements were...
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Relationship, Product
The system wasn't bad out of the gate. However, we have come across certain findings involving our...
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Operations
We haven’t had a lot of training from Cerner. When they put things for education out, those things...
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Loyalty
Our future with Cerner is uncertain, mainly because of 42 CFR Part 2 regulations. For our substance...
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Relationship
We spend a lot of time making sure everything is right, but when it comes to fixing problems, Cerner...
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Product
The system is really complicated. When we first went live with the system, it wasn’t as robust with...
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Relationship, Product
Cerner's system does a lot of things well. I am a big fan of the product. Having one chart for one...
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