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PowerChart Ambulatory EHR/PM - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022: Functionality & Value Top of Mind for Small Practices
Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022:
Functionality & Value Top of Mind for Small Practices
November 2022
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Commentary Summary

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Director

Culture, Product

Oracle Health recently changed a certain module, so it is no longer available. There are also some...

Nov 2023
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Director

Relationship

With Oracle Health overtaking Cerner, they have changed their support infrastructure. That change in...

Nov 2023
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Director

Relationship

When I reach out to Oracle Health because I'm having a problem, I hope that the person who answers...

Nov 2023
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Director

Relationship

We have an account representative who helps us with our issues, and they are very responsive and try...

Nov 2023
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Director

Operations

The Oracle Health implementation team should stay engaged longer with organizations because they...

Nov 2023
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Director

Relationship, Operations

The vendor needs to make their training easier for all of the end users. Sometimes things just kind...

Oct 2023
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CEO/President

Product

I don't think there is a way to integrate a better small practice EHR into our health system, but...

May 2023
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CEO/President

Product

There is a feature that was in beta testing for several years. The product took an interoperability...

May 2023
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CEO/President

Product

Small practices don't make money on big procedures; they make money one office visit at a time....

May 2023
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CEO/President

Relationship

The support is good. We take new codes all the time, and the vendor sends us enormous and detailed...

May 2023
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Looking to improve integration and reduce vendor complexity, ambulatory organizations have recently accelerated efforts to consolidate their technology solutions. However, their EMR vendor’s portfolio may have gaps or may not stack up in certain areas to the specialized functionality of best-of-breed solutions. To help organizations determine whether a consolidated IT approach is best for them, KLAS conducted in-depth interviews with ambulatory organizations that have broadly and deeply adopted their EMR vendor’s technology portfolio. These customers’ feedback reveals what technology is adopted today, where gaps still exist, and what benefits and potential pitfalls other organizations may want to consider as they move toward consolidation. Vendors that offer a wide range of IT solutions for ambulatory practices were invited to submit a list of the organizations that have most broadly and deeply adopted their ambulatory portfolios (eClinicalWorks elected not to participate and MEDITECH did not have enough standalone ambulatory customers to qualify). Five “deep adopters” were interviewed for each participating vendor. Their insights are intended to help other organizations understand the current best-case scenario with a comprehensive ambulatory platform.



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