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Oracle Health Practice Management Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Commentary Summary

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User Commentary

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Director

Relationship

Customer support is really good with Oracle Health. We feel heard. We have regular meetings, and we...

Dec 2023
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Director

Product

Oracle Health’s practice management system is acceptable. It is standard.

Dec 2023
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Director

Product

I don't hear a lot of negatives about the product from our staff. Every electronic health record is...

Nov 2023
||
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Director

Loyalty

There are some things on the vendor’s road map that hopefully are going to help me be less...

Nov 2023
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Director

Relationship, Operations

When we first went through our implementation with Cerner prior to COVID-19, their service and...

Nov 2023
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Analyst/Coordinator

Relationship

Since Oracle Health purchased Cerner, our entire IT staff has noticed a significant decrease in...

Oct 2023
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(0)
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Analyst/Coordinator

Product

Now that we are on Cerner Practice Management, the interface that our employees see is much more...

Oct 2023
||
(0)
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COO

Loyalty, Product

We want an integrated platform, so we would buy Cerner Practice Management again. The system's tools...

Oct 2023
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(0)
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COO

Operations

The training we have received for the system has been very poor. It is very basic. That...

Oct 2023
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COO

Culture, Loyalty, Relationship

We have been working with a specific product champion for years now on a certain model. We have a...

Oct 2023
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CIO

Relationship

Oracle Health’s staffing shortages are certainly having an impact on our organization. One of the...

Oct 2023
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CIO

Relationship, Product

Oracle Health is a little better on the practice management side because they have always had to...

Oct 2023
||
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CIO

Product

One of the biggest issues we have is that our hospital registration system is different from our...

Oct 2023
||
(0)
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CFO

Loyalty, Product

Oracle Health promotes that the system will be the best thing ever. The main issue we have with that...

Oct 2023
||
(0)
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CFO

Relationship, Operations

The product's quality is good. The quality of the people who help us with our implementations is...

Oct 2023
||
(0)
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CFO

Culture, Relationship

The vendor has a clearer vision now that Oracle Health has taken over, but Oracle Health hasn't been...

Oct 2023
||
(0)
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CFO

Relationship

We recently had an issue that our clerical supervisor said they could fix, but they couldn't fix it...

Oct 2023
||
(0)
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CFO

Operations

Training is probably the biggest issue we have with Oracle Health. With the turnover that naturally...

Oct 2023
||
(0)
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CFO

Product

When we look at other facilities that have the regular system, they have a lot more control over...

Oct 2023
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VP/Other Executive

Value

In terms of Epic versus Cerner, there are benefits to Cerner nickel-and-diming us. We don't have to...

Aug 2023
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VP/Other Executive

Relationship, Operations, Product

The only frustration with Cerner on my team is in the migration of going to the cloud, and only some...

Aug 2023
||
(0)
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VP/Other Executive

Product

We have had a few hiccups here and there with Cerner Practice Management. Code upgrades sometimes...

Aug 2023
||
(0)
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Manager

Product

We are adjusting to Cerner Practice Management very well. However, the way it works with Oracle...

Jul 2023
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(0)
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