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Oracle Health Practice Management Commentary
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Chris Clune
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VP/Other Executive

Product

There are many third-party systems that we pull in to make Oracle Health Practice Management work....

Jan 2024
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VP/Other Executive

Product

It seems like Oracle Health can't keep up with regulatory compliance. When we think about full...

Jan 2024
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VP/Other Executive

Culture

Getting Oracle Health to keep promises, even in writing, is hard. Anytime we ask for assistance or...

Jan 2024
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VP/Other Executive

Culture, Relationship

The quality of our relationship with Oracle Health has dropped throughout the last few years. I...

Jan 2024
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VP/Other Executive

Operations, Product

Oracle Health does have some training, but there are a lot of inaccuracies, and there is a learning...

Jan 2024
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CIO

Operations, Product

We had some struggles in the ambulatory space. The vendor doesn't capture consults very well, and...

Dec 2023
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CIO

Relationship, Product

There is some discontent with the product; I want to be able to retrigger mass claims, and the...

Dec 2023
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Director

Relationship

Customer support is really good with Oracle Health. We feel heard. We have regular meetings, and we...

Dec 2023
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Director

Product

Oracle Health’s practice management system is acceptable. It is standard.

Dec 2023
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(0)
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Manager

Product

On the physician side, Cerner Practice Management is really inadequate. We had to hire outside...

Nov 2023
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Director

Product

I don't hear a lot of negatives about the product from our staff. Every electronic health record is...

Nov 2023
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Director

Loyalty

There are some things on the vendor’s road map that hopefully are going to help me be less...

Nov 2023
||
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Director

Relationship, Operations

When we first went through our implementation with Cerner prior to COVID-19, their service and...

Nov 2023
||
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VP/Other Executive

Relationship

Overall, I think that things are going okay. We are still a little touch-and-go with Oracle Health....

Nov 2023
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VP/Other Executive

Loyalty, Relationship, Product

Oracle Health is piloting some AI things with the University of Missouri. We are keeping an eye on...

Nov 2023
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VP/Other Executive

Relationship, Product

I think Oracle Health needs to bump Cerner Practice Management up. The vendor's code quality and...

Nov 2023
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VP/Other Executive

Loyalty, Value

If I were a new hospital, I would be very risk averse in selecting Cerner Practice Management. I...

Nov 2023
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CMIO

Product

I would like the registration and scheduling processes to be integrated into one solution so that I...

Nov 2023
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Director

Relationship

Oracle Health says that they are going to redo their EHR somehow. Unfortunately, it is very unclear...

Nov 2023
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Director

Value

Our experience has been that Oracle Health hasn't avoided charging for every little thing. Oracle...

Nov 2023
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Director

Product

The weaknesses we see in Oracle Health are on the self-serve side of things that enable the patient...

Nov 2023
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Director

Loyalty, Operations

We moved away from having Oracle Health do the training, and we did our own ongoing training because...

Nov 2023
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(0)
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Director

Relationship

There are areas with Oracle Health where the ability to do some automation is good. Oracle Health...

Nov 2023
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(0)
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Director

Relationship

We wouldn’t recommend Oracle. If a friend were asking about Oracle and were already in Cerner, we...

Nov 2023
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(0)
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Director

Loyalty, Relationship

With the move to Oracle Health, the vendor is starting to just do things without discussion, without...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship

Since Oracle Health purchased Cerner, our entire IT staff has noticed a significant decrease in...

Oct 2023
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(0)
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Analyst/Coordinator

Product

Now that we are on Cerner Practice Management, the interface that our employees see is much more...

Oct 2023
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(0)
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COO

Loyalty, Product

We want an integrated platform, so we would buy Cerner Practice Management again. The system's tools...

Oct 2023
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(0)
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COO

Operations

The training we have received for the system has been very poor. It is very basic. That...

Oct 2023
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(0)
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COO

Culture, Loyalty, Relationship

We have been working with a specific product champion for years now on a certain model. We have a...

Oct 2023
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CIO

Relationship

Oracle Health’s staffing shortages are certainly having an impact on our organization. One of the...

Oct 2023
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CIO

Relationship, Product

Oracle Health is a little better on the practice management side because they have always had to...

Oct 2023
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CIO

Product

One of the biggest issues we have is that our hospital registration system is different from our...

Oct 2023
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CFO

Loyalty, Product

Oracle Health promotes that the system will be the best thing ever. The main issue we have with that...

Oct 2023
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(0)
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CFO

Relationship, Operations

The product's quality is good. The quality of the people who help us with our implementations is...

Oct 2023
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(0)
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CFO

Culture, Relationship

The vendor has a clearer vision now that Oracle Health has taken over, but Oracle Health hasn't been...

Oct 2023
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(0)
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CFO

Relationship

We recently had an issue that our clerical supervisor said they could fix, but they couldn't fix it...

Oct 2023
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(0)
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CFO

Operations

Training is probably the biggest issue we have with Oracle Health. With the turnover that naturally...

Oct 2023
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CFO

Product

When we look at other facilities that have the regular system, they have a lot more control over...

Oct 2023
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(0)
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VP/Other Executive

Value

In terms of Epic versus Cerner, there are benefits to Cerner nickel-and-diming us. We don't have to...

Aug 2023
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(0)
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VP/Other Executive

Relationship, Operations, Product

The only frustration with Cerner on my team is in the migration of going to the cloud, and only some...

Aug 2023
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(0)
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VP/Other Executive

Product

We have had a few hiccups here and there with Cerner Practice Management. Code upgrades sometimes...

Aug 2023
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(0)
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Manager

Product

We are adjusting to Cerner Practice Management very well. However, the way it works with Oracle...

Jul 2023
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(0)
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CIO

Product

In the four walls of the practice, we have no concerns with the product's scheduling, registration,...

May 2023
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(0)
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CIO

Product

Oracle Health has consumer-friendly tools. The vendor has partners for patient scheduling and...

May 2023
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(0)
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CIO

Product

Oracle Health is not delivering anything new. The product is the same as it was years ago.

May 2023
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