Cerner Suite Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
With Cerner, new development really took quite a long time. I feel like that is changing with Oracle...
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Relationship, Product
One thing the vendor has done better as they have become Oracle Health is being thoughtful about the...
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Operations
Doing the implementation work mostly falls on our organization’s team. Especially when looking at...
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Product
Machine learning or AI is a big area that I would like to see Oracle Health be able to develop. I...
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Culture, Relationship, Value
I would tell someone that Oracle Health has been a good partner to us over the years. They have...
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Loyalty
Everybody seems to be happy with the product. I am looking forward to some of the improvements to...
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Relationship, Product
The application management services support the whole suite of Oracle Health products with proactive...
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Relationship
Oracle Health assigns an account executive to every client. That is the main-facing person that we...
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Loyalty
Right now, the system's portal isn't great. However, I recently went to an Oracle Health conference...
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Loyalty, Relationship
Oracle Health needs to deliver on the things they are claiming they have in the works. They...
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Loyalty, Value
The quality of HealtheLife is good, but we are moving to our own patient portal. We are going to be...
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Product
HealtheLife is not very streamlined for the patient experience in regard to the views and being able...
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Operations
The portal training wasn't very good. The vendor just referred us to some documentation. We...
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Loyalty
I'm really excited about Oracle Health's new direction and the things that they are going to be...
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Product, Value
The product isn't up to industry standards. It isn't as easy to use as other portals are. Our...
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Relationship
I don't think that there is a client alive who can say that the transition to Oracle Health has been...
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Product
Our patients don't necessarily have a nice desktop or laptop at home. Most of them have phones, but...
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Loyalty, Relationship
Oracle Health will comment that they have a road map that will address some of our concerns, but it...
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Loyalty, Relationship
Cerner went through an acquisition by Oracle Health, and we are really trying to understand what is...
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Relationship
Things are going okay with Oracle Health. There has definitely been a bit of a transition in going...
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Loyalty
I am feeling cautiously optimistic as I look toward the future. I will mostly be looking to see...
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Loyalty, Value
I wouldn't buy Millennium PowerChart again because I feel like Cerner nickel-and-dimes us for...
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Relationship, Operations
I would tell a friend who was thinking about moving to Cerner's system that they should be careful...
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Value
HealtheIntent currently doesn't meet our needs, and the price point, from what we are seeing in the...
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Product
The system aggregates data very well from multiple sources. HealthIntent does a pretty decent job of...
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Culture, Relationship
Oracle Health probably doesn't keep all of their promises, but the people from Oracle Health who we...
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Culture, Value
One example of Oracle Health charging more for things is that when we were looking at getting a...
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Product
I don't hear a lot of negatives about the product from our staff. Every electronic health record is...
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Loyalty
There are some things on the vendor’s road map that hopefully are going to help me be less...
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Relationship, Operations
When we first went through our implementation with Cerner prior to COVID-19, their service and...
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Product
The system’s output is where things really fail and stop. The vendor doesn’t have the expertise...
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Product
Oracle Health should be redeveloping HealtheAnalytics to match where value-based contracting is, and...
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Product
The reliability could be improved. We often go to a different dashboard and have it not load. Or if...
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Loyalty, Product
Oracle Health's biggest strength would be that their clinical consulting teams have done a really...
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Loyalty, Product
Oracle Health's chart search functionality is based on a medical model, and it is supposed to be on...
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Relationship
Our system is hosted, and our current host is extraordinarily responsive and good at following up...
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Relationship
Overall, I think that things are going okay. We are still a little touch-and-go with Oracle Health....
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Loyalty, Relationship, Product
Oracle Health is piloting some AI things with the University of Missouri. We are keeping an eye on...
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Relationship, Product
I think Oracle Health needs to bump Cerner Practice Management up. The vendor's code quality and...
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Loyalty, Value
If I were a new hospital, I would be very risk averse in selecting Cerner Practice Management. I...
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Culture, Value
We only have to buy something from Oracle Health if we decide we want to add a different set of...
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Product
HealtheRegistries’ strength is the visibility that is tied into the patient's chart with regard to...
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Loyalty, Relationship, Product
There are some measures that the vendor set up, and those don't quite fit our size or the way we do...
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Loyalty, Product
With HealtheRegistries, we have a lot of flexibility in getting codes mapped. When it comes to an...
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Loyalty, Operations
The Oracle Health Conference was a bit too fluffy for me. There were a lot of overviews and positive...
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Relationship, Operations
Cerner has talked a lot about technology. They had a tech conference happening called CloudWorld....
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Relationship, Value
When we log something with Cerner or ask for a modification, there is a pretty long turnaround time....
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Relationship, Operations, Value
It feels like Cerner is trying, so I don't want to begrudge them, but the resources aren't really...
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Loyalty, Relationship
Our hospital has no intention of ever going to Epic, and we want Cerner to work. Cerner’s delivery...
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Loyalty, Relationship
Oracle is taking Cerner down the same path they took PeopleSoft. The vendor is decreasing spending...
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Loyalty
We are very unsure about the future. If there were a way to leave, we would be gone in a heartbeat....
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Relationship
The Oracle Health executives are not listening. They seem to be under marching orders to get to...
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Relationship
Our support response and resolution rates have probably decreased by 20%–30%.
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Culture, Relationship, Operations
When we were in the process of going live with Cerner's system, the representatives we had were very...
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Relationship
Cerner does a good job of being proactive. There is something called uCern. That is the vendor's...
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Loyalty, Product
The system's functionalities for registration, service, and things like that were much slower than...
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Operations
We needed cross-department functionalities during our implementation, but the vendor's teachings...
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Product
Cerner's product is more integrated than the product we had before it was. That is a plus.
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Culture, Product
Cerner promoted that their system would have very little downtime. The system has gone down several...
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Product
I would like to see more phlebotomy management from Oracle Health. Anytime an idea is sent to the...
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Relationship, Value
When there are global issues with the system, we don't know about them until we experience the...
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Product
The vendor's biggest strength is the communication between their end users. Cerner is always pushing...
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Culture, Product
Oracle Health recently changed a certain module, so it is no longer available. There are also some...
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Relationship
With Oracle Health overtaking Cerner, they have changed their support infrastructure. That change in...
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Relationship
When I reach out to Oracle Health because I'm having a problem, I hope that the person who answers...
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Relationship, Product
The user experience is a challenging one. The new clinicians and doctors that come from the field...
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Relationship
We have an account representative who helps us with our issues, and they are very responsive and try...
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Relationship
With Cerner, my recommendation depends on an organization’s footprint. If somebody were starting...
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Relationship
Oracle Health needs to retain consultants. There is just no expertise. We have to go to third...
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Product
We find the HealtheLife patient portal very easy to use and very intuitive to get around in....
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Operations
There hasn't been any ongoing training or a lot of updates with the HealtheLife. There is very...
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Relationship, Product
The vendor is trying to move everyone to RevElate for patient accounting. That is a great idea, but...
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Product
I would like the registration and scheduling processes to be integrated into one solution so that I...
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Product
I like that Cerner Patient Accounting is a single platform, so it is like an integrated experience...
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Operations
The Oracle Health implementation team should stay engaged longer with organizations because they...
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Relationship, Operations, Product
Functionalities and enhancements need to be thoroughly tested. If Oracle Health has a client that is...
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Operations
Cerner needs to adjust their education and training strategies with clients. We pay a high price to...
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Operations, Product, Value
Cerner Patient Accounting is a good product if someone has a hypercompetent staff and the time,...
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Product
HealtheLife is highly interoperable and heavily integrated.
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Relationship, Product
HealtheIntent is over and above anything else, and Cerner is very proactive, so I have been really...
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Loyalty, Product
I would tell someone looking at HealtheIntent that the solution had a bit of a rough start. The...
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Product
We have done a lot with the product in terms of consumer framework integrations, and the product is...
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Relationship
Oracle Health partners with us pretty solidly. We have a lot of organizational meetings and...
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Product
Some of Oracle Health’s products aren’t the best in the market. I am not sure they are investing in...
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Relationship
The vendor hasn't been consistent lately. I think a lot of that has to do with them transitioning...
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Relationship
Oracle Health says that they are going to redo their EHR somehow. Unfortunately, it is very unclear...
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Value
Our experience has been that Oracle Health hasn't avoided charging for every little thing. Oracle...
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Product
The weaknesses we see in Oracle Health are on the self-serve side of things that enable the patient...
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Loyalty, Operations
We moved away from having Oracle Health do the training, and we did our own ongoing training because...
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Relationship
There are areas with Oracle Health where the ability to do some automation is good. Oracle Health...
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Relationship
We wouldn’t recommend Oracle. If a friend were asking about Oracle and were already in Cerner, we...
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Loyalty, Relationship
Oracle Health has kept their promises since taking over. They have some good things coming that I...
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Relationship, Product
Millennium PowerChart does clinical EMR tasks well in the inpatient space. It meets all of our...
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Product
If Cerner could implement some generative AI for note creation or summarization, that would be great...
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Loyalty
From a revenue cycle system standpoint, Oracle Health has got to get their stuff together. We...
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Culture, Value
Epic's model is that they build everything themselves, and everything is integrated into the revenue...
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Loyalty, Relationship
With the move to Oracle Health, the vendor is starting to just do things without discussion, without...
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Operations, Value
We have had great experiences with patient accounting. We had a great implementation when we went...
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Relationship, Operations
When I recommend Cerner Patient Accounting to people, I always tell them that they will need to have...
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Culture, Relationship
Sometimes the vendor will tell us what is coming, but those things don't always come as soon as the...
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Product, Value
I am very happy with Cerner Patient Accounting. I like its transparency. When we were on another...
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Relationship
I have had tickets that stay open for a month before somebody even looks at them, and we shouldn’t...
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Loyalty, Relationship
The only hiccup I have seen lately is the transition from Cerner to Oracle Health. There have been...
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Product
The interoperability of PowerChart Oncology is one of its biggest strengths. I have had users and...
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Product
The negatives of PowerChart Oncology are more the scheduling and the number of clicks because...
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Relationship
Oracle Health will do illuminations regularly about new functionalities and functional questions....
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Culture, Relationship
Cerner doesn't keep their promises. We shared a certificate with other facilities to help with...
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Operations, Value
Something I really dislike about Cerner is that when they try to do updates to their system, they...
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Relationship
There is someone from Cerner's administrative site who we can work with. However, Cerner could...
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Product
I like Cerner's philosophy about clinically-driven charge captures. Dynamic documentation is...
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Product
CareTracker is the vendor’s long-term care documentation tool for nurse aides. Information...
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Relationship
The vendor is very proactive in MDS changes because those are government regulations.
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Product
Cerner's revenue cycle leaves a lot to be desired. It is difficult to achieve a certain clean claim...
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Relationship
Having Oracle Health take over Cerner hasn't been a great thing. We have seen a decline in the...
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Operations, Value
I appreciate that I don't have to perform a lot of maintenance on the application. The system's...
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Product
It is very easy for providers and patients to send messages in the system. I think the tool itself...
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Relationship
Since Oracle Health purchased Cerner, our entire IT staff has noticed a significant decrease in...
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Product
Now that we are on Cerner Practice Management, the interface that our employees see is much more...
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Loyalty, Relationship, Product
I just don't think that Cerner PowerChart LTC is a good product for long-term care. Cerner needs to...
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Relationship
The team that we have worked with from Oracle Health has been really helpful when we have wanted...
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Product
Oracle Health's patient portal has been a bright spot for us. Other than the Google Analytics mess,...
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Product
HealtheLife's portal could use some improvements to its ease of use. I would like a little more...
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Loyalty, Product
We want an integrated platform, so we would buy Cerner Practice Management again. The system's tools...
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Operations
The training we have received for the system has been very poor. It is very basic. That...
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Culture, Loyalty, Relationship
We have been working with a specific product champion for years now on a certain model. We have a...
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Loyalty, Relationship
We have heard a lot of promises from Oracle Health. We had a meeting with an executive from the...
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Operations
Getting everything to work with Cerner Patient Accounting was terribly painful and took a very long...
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Relationship
We have tried to keep an open mind about seeing Oracle Health as a long-term partner, but working...
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Relationship, Operations
There has been a lot of talk that Oracle Health has been successful in hiring new people, but we...
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Relationship, Operations
Oracle Health didn't do a very good job of making sure we were set up well for success when we went...
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Operations
Cerner did a terrible job with their outsourcing before we went live with the system. During our...
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Relationship
Oracle Health has changed their service model. When they had a different model, we had a liaison who...
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Operations
We were using PowerWorks PM before we went live with Cerner's systems across the board. The good...
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Relationship
Oracle Health's delivery hasn't changed a lot in the last while, but it may be down a little. Oracle...
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Loyalty, Relationship, Product
Oracle Health has big dreams, but we will have to see how long it takes some of those dreams to...
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Relationship
Oracle Health’s staffing shortages are certainly having an impact on our organization. One of the...
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Culture, Product
A lot of things were told to us when we purchased the product that haven't come to fruition. We were...
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Product
I like that documents are easy to find in the system. PowerChart Ambulatory has a lot of specific...
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Product
We had some issues with the system integrating with some other products.
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Product
The design of the system could be improved with regard to the ease of how it is laid out. It is very...
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Value
The nature of the beast is that anytime the vendor has something new, they have to make money, so...
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Operations
As far as implementation services are concerned, including recent upgrades, having more and better...
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Relationship, Product
Oracle Health is a little better on the practice management side because they have always had to...
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Product
One of the biggest issues we have is that our hospital registration system is different from our...
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Relationship
We have had issues with the vendor's third-party integration partners, and those issues have taken...
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Value
We worked with Oracle Health on several reports and dashboards that we felt they should have had out...
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Product
The system is pretty good when it comes to providing tools for physicians and nurses. That is a...
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Relationship
Our relationship with the vendor has changed pretty drastically over the years. Even in the time...
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Loyalty
Things are going well with Oracle Health, and we have a good, solid, stable system. Oracle Health...
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Loyalty, Relationship, Value
We are definitely loyal to Oracle Health. We want to understand the road map better because we have...
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Culture, Relationship
From Cerner, we hear them say they are going to do something. But we don't hear enough details on...
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Relationship, Operations
Cerner has let go of a lot of the people who understood the system, and there are some fundamental...
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Operations
The biggest thing is that setting the system up takes forever, but once we finally get it set up, it...
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Relationship
Oracle Health is a little rigid about closing service requests and starting over if we don't respond...
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Loyalty, Product
Oracle Health promotes that the system will be the best thing ever. The main issue we have with that...
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Relationship, Operations
The product's quality is good. The quality of the people who help us with our implementations is...
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Culture, Relationship
The vendor has a clearer vision now that Oracle Health has taken over, but Oracle Health hasn't been...
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Relationship
We recently had an issue that our clerical supervisor said they could fix, but they couldn't fix it...
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Operations
Training is probably the biggest issue we have with Oracle Health. With the turnover that naturally...
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Culture, Relationship
I don't know of anything specific where Oracle Health said they were going to do something and...
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Value
Everything Oracle Health does costs too much. We have other applications throughout the facility...
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Relationship
We have regular calls with our customer service representative at Oracle Health. They basically...
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Product
Oracle Health has introduced a more organized flow to the system. We have had to define what the...
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Product
When we look at other facilities that have the regular system, they have a lot more control over...
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Relationship
Providing support is where Oracle Health struggles the most right now. With their application...
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Relationship, Product
Oracle Health has been really slow to develop clinic-specific workflows, especially for clinic...
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Relationship, Product
Oracle Health should work on easing the burden for the revenue cycle front end and back end to allow...
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Relationship, Product
HealtheIntent does exactly what we tell it to do. That is the tricky thing. I have worked with the...
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Loyalty, Relationship, Product
HealtheRegistries could use some help overall. Responsiveness is an area where the vendor could be...
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Relationship
A few years ago, Cerner added a population health executive over their population health products....
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Operations
Oracle Health has moved to a train-the-trainer model, so they don't do a ton of training, and that...
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Operations
We always wonder whether we are using the product optimally and using best practices. I would love...
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Value
HealtheIntent is a Saas. We pay a monthly fee, and once we are in and sized, the cost is fairly...
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Relationship
Oracle Health leaves tickets open for a very long time. We have had to get their higher-up team in...
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Operations, Value
Oracle Health offers no training without a charge. They have a Cerner wiki website where we can go...
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Product
There are little things in Cerner Patient Accounting that cause constant headaches for us; that is...
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Operations
It would be great if Cerner could walk us through tutorials for simple things, such as how to...
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Product
We have to pay for Cerner interfaces to be built for any other vendors' pieces that we want to work...
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Relationship, Operations, Product
When Cerner does updates within their system, that usually messes stuff up for us. We have to report...
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Relationship
For Cerner’s customer support, there is a list of things we are allowed to call about. Otherwise, we...
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Relationship
Cerner has some things that will be simple fixes for us. But if they say that something is a global...
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Relationship
We always want to work with higher-up people at Oracle Health. Since the integration, the vendor has...
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Product
Cerner Patient Accounting's revenue cycle app generates a new claim number for every claim we have....
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Operations
Our go-live was mostly virtual, and the vendor had many issues with the go-live. There were errors...
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Relationship
We are a little disappointed with Millennium PowerChart. We have had some projects going on, and it...
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Culture, Product
Oracle Health needs to work on making the platform easier for the end user. We are currently working...
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Loyalty
We have Cerner's system in one area, but we do not have it in some other areas. We have some other...
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Relationship, Operations
The vendor needs to make their training easier for all of the end users. Sometimes things just kind...
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Product
Cerner’s reporting is terrible. The end-user functionality is difficult and not user friendly. We...
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Relationship, Product
Cerner isn’t keeping their promises when it comes to the validity of the data or the reporting. It...
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Culture
Cerner is good at billing us and hoping that we haven't read what is in our contract. I couldn't...
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Loyalty
CareAware Connect was really problematic for us. We had people going all the way up to the vendor’s...
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Value
CareAware Connect is really not worth the money. I wouldn’t recommend the product; we are completely...
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Product
Millennium PowerChart isn’t perfect. However, I don’t want to be overly critical of Cerner because...
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Operations
Millennium PowerChart is not an intuitive product. Users really have to have a lot of training to...
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Relationship
Cerner was really declining. They were not really putting a lot of effort into new product...
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Value
Toward the end, Cerner started to nickel-and-dime us a little by bringing on extra resources and...
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Relationship
I have always felt that Cerner has made sure to play the blame game first. If something went wrong,...
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Relationship
We had a fair amount of interaction with Cerner’s executives. In certain cases, if we partnered up...
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Product
Several areas of PowerChart Ambulatory need improvement. For instance, the system still needs some...
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Culture, Value
We partner with Cerner to do upgrades for PowerChart Ambulatory, and we pay them to do certain...
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Loyalty
Cerner does not support our interoperability goals, and that is one of the reasons we have decided...
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Relationship
We always have tickets open with Cerner, and they are struggling right now to keep people, like...
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Relationship, Operations
There is an opportunity for Cerner to improve how they do their testing. They put out release notes...
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Relationship, Operations, Product
Oracle Health is very amenable to customization and changes, and they are very quick to address...
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Relationship
In general, the executive involvement is not extremely high, but I am not shy, and I escalate...
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Product, Value
I frequently reference the monetary ROI from having increased appointments with different...
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Value
Each component has a different cost, and I don't know that the same ROI is achieved based on the...
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Loyalty
We are expanding our HealtheRegistries build. We are moving to have many more registries than we...
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Relationship, Product
Some areas at my organization are end-to-end Cerner, so everything is fully integrated. Getting some...
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Product
HealtheRegistries is fully integrated into the providers’ workflows. We have had it in place, and it...
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Relationship, Operations
Oracle Health’s executive involvement throughout the implementation of new registries has included...
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Operations
It would be nice if the delivery of new technology were easier. It seems like the local informatics...
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Operations
Oracle Health has done great with training. They will teach clients as much as the clients are...
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Product
I think there was a bit more customization needed than initially anticipated, so it has taken a...
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Loyalty, Product
For the end users who are pulling reports for things like ongoing quality measures, pulling the...
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Product
If I, from a patient perspective, have granted proxy access to someone, I would like to be able to...
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Product
I like the way HealtheLife displays data from the patient record perspective. It is fairly easy to...
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Relationship
We have a good, consistent core group of people that we have worked with for HealtheIntent. They...
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Relationship, Product
Cerner has vendors sign up to be members to easily integrate with Cerner systems using open FHIR...
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Relationship, Operations, Product
There are multiple ways to do everything in PowerChart Ambulatory, and there isn't one best way....
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Loyalty, Relationship
We are working closely with some of Cerner's executives to implement some improvements to help the...
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Product
PowerChart Ambulatory doesn't match our workflows, and that is a very high dissatisfier among our...
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Relationship
Cerner is struggling with support. That is probably the biggest issue. Another company bought the...
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Product
With Millennium PowerChart, as long as the moon and the stars are aligned, we are good. Some days,...
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Product
Millennium PowerChart is pretty easy. I would tell others that it is a workable EMR and that it...
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Culture, Relationship
If we can get the right person on the phone at Cerner, some things can get done, but that depends on...
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Relationship, Operations, Value
Cerner's updates are very modular, and every solution requires its own team from Cerner to work with...
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Operations
It would be helpful to at least have easy-to-find, computer-based training modules for the system,...
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Product
The biggest struggle for us with HealtheIntent has been defining populations correctly. The...
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Relationship
The people we work with at Oracle Health are good and helpful, but it is just a slow churn to get...
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Operations, Product
We have been trying for years to get certain staff trained or certified in Millenium PowerChart, and...
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Relationship
Over the past year, the support from Oracle Health has seemed like it has been farmed out or the...
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Value
In terms of Epic versus Cerner, there are benefits to Cerner nickel-and-diming us. We don't have to...
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Loyalty, Product
I'm a fan of all of Cerner’s clinical stuff. There are things here and there that we are waiting on,...
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Value
A frustrating part about Cerner is that some of the things we want to add cost a lot of money. I...
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Culture, Value
When we want something new, Cerner will negotiate with us, so I usually am good at getting them to...
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Relationship, Operations, Product
The only frustration with Cerner on my team is in the migration of going to the cloud, and only some...
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Product
We have had a few hiccups here and there with Cerner Practice Management. Code upgrades sometimes...
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Relationship
The vendor’s model of engagement with us in terms of the customer team and the robustness of that is...
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Loyalty
There are concerns about how great the Oracle Health product is relative to competitors' products....
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Relationship
When it comes to Oracle Health keeping all the promises they make, they do in general keep them....
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