Cerner Suite Commentary
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Coray Tate
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User Commentary

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VP/Other Executive

Loyalty, Relationship, Product

With Cerner, new development really took quite a long time. I feel like that is changing with Oracle...

Nov 2023
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VP/Other Executive

Relationship, Product

One thing the vendor has done better as they have become Oracle Health is being thoughtful about the...

Nov 2023
||
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VP/Other Executive

Operations

Doing the implementation work mostly falls on our organization’s team. Especially when looking at...

Nov 2023
||
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VP/Other Executive

Product

Machine learning or AI is a big area that I would like to see Oracle Health be able to develop. I...

Nov 2023
||
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VP/Other Executive

Culture, Relationship, Value

I would tell someone that Oracle Health has been a good partner to us over the years. They have...

Nov 2023
||
(0)
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Director

Loyalty

Everybody seems to be happy with the product. I am looking forward to some of the improvements to...

Nov 2023
||
(0)
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Director

Relationship, Product

The application management services support the whole suite of Oracle Health products with proactive...

Nov 2023
||
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Director

Relationship

Oracle Health assigns an account executive to every client. That is the main-facing person that we...

Nov 2023
||
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Director

Loyalty

Right now, the system's portal isn't great. However, I recently went to an Oracle Health conference...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

Oracle Health needs to deliver on the things they are claiming they have in the works. They...

Nov 2023
||
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Director

Loyalty, Value

The quality of HealtheLife is good, but we are moving to our own patient portal. We are going to be...

Nov 2023
||
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Director

Product

HealtheLife is not very streamlined for the patient experience in regard to the views and being able...

Nov 2023
||
(0)
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Director

Operations

The portal training wasn't very good. The vendor just referred us to some documentation. We...

Nov 2023
||
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Director

Loyalty

I'm really excited about Oracle Health's new direction and the things that they are going to be...

Nov 2023
||
(0)
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Director

Product, Value

The product isn't up to industry standards. It isn't as easy to use as other portals are. Our...

Nov 2023
||
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Director

Relationship

I don't think that there is a client alive who can say that the transition to Oracle Health has been...

Nov 2023
||
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Director

Product

Our patients don't necessarily have a nice desktop or laptop at home. Most of them have phones, but...

Nov 2023
||
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VP/Other Executive

Loyalty, Relationship

Oracle Health will comment that they have a road map that will address some of our concerns, but it...

Nov 2023
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VP/Other Executive

Loyalty, Relationship

Cerner went through an acquisition by Oracle Health, and we are really trying to understand what is...

Nov 2023
||
(0)
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Director

Relationship

Things are going okay with Oracle Health. There has definitely been a bit of a transition in going...

Nov 2023
||
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Director

Loyalty

I am feeling cautiously optimistic as I look toward the future. I will mostly be looking to see...

Nov 2023
||
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Director

Loyalty, Value

I wouldn't buy Millennium PowerChart again because I feel like Cerner nickel-and-dimes us for...

Nov 2023
||
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Director

Relationship, Operations

I would tell a friend who was thinking about moving to Cerner's system that they should be careful...

Nov 2023
||
(0)
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VP/Other Executive

Value

HealtheIntent currently doesn't meet our needs, and the price point, from what we are seeing in the...

Nov 2023
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VP/Other Executive

Product

The system aggregates data very well from multiple sources. HealthIntent does a pretty decent job of...

Nov 2023
||
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Director

Culture, Relationship

Oracle Health probably doesn't keep all of their promises, but the people from Oracle Health who we...

Nov 2023
||
(0)
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Director

Culture, Value

One example of Oracle Health charging more for things is that when we were looking at getting a...

Nov 2023
||
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Director

Product

I don't hear a lot of negatives about the product from our staff. Every electronic health record is...

Nov 2023
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Director

Loyalty

There are some things on the vendor’s road map that hopefully are going to help me be less...

Nov 2023
||
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Director

Relationship, Operations

When we first went through our implementation with Cerner prior to COVID-19, their service and...

Nov 2023
||
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VP/Other Executive

Product

The system’s output is where things really fail and stop. The vendor doesn’t have the expertise...

Nov 2023
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VP/Other Executive

Product

Oracle Health should be redeveloping HealtheAnalytics to match where value-based contracting is, and...

Nov 2023
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VP/Other Executive

Product

The reliability could be improved. We often go to a different dashboard and have it not load. Or if...

Nov 2023
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Director

Loyalty, Product

Oracle Health's biggest strength would be that their clinical consulting teams have done a really...

Nov 2023
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Director

Loyalty, Product

Oracle Health's chart search functionality is based on a medical model, and it is supposed to be on...

Nov 2023
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Director

Relationship

Our system is hosted, and our current host is extraordinarily responsive and good at following up...

Nov 2023
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VP/Other Executive

Relationship

Overall, I think that things are going okay. We are still a little touch-and-go with Oracle Health....

Nov 2023
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VP/Other Executive

Loyalty, Relationship, Product

Oracle Health is piloting some AI things with the University of Missouri. We are keeping an eye on...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

I think Oracle Health needs to bump Cerner Practice Management up. The vendor's code quality and...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Value

If I were a new hospital, I would be very risk averse in selecting Cerner Practice Management. I...

Nov 2023
||
(0)
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Director

Culture, Value

We only have to buy something from Oracle Health if we decide we want to add a different set of...

Nov 2023
||
(0)
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Director

Product

HealtheRegistries’ strength is the visibility that is tied into the patient's chart with regard to...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

There are some measures that the vendor set up, and those don't quite fit our size or the way we do...

Nov 2023
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(0)
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Director

Loyalty, Product

With HealtheRegistries, we have a lot of flexibility in getting codes mapped. When it comes to an...

Nov 2023
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VP/Other Executive

Loyalty, Operations

The Oracle Health Conference was a bit too fluffy for me. There were a lot of overviews and positive...

Nov 2023
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VP/Other Executive

Relationship, Operations

Cerner has talked a lot about technology. They had a tech conference happening called CloudWorld....

Nov 2023
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VP/Other Executive

Relationship, Value

When we log something with Cerner or ask for a modification, there is a pretty long turnaround time....

Nov 2023
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VP/Other Executive

Relationship, Operations, Value

It feels like Cerner is trying, so I don't want to begrudge them, but the resources aren't really...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Our hospital has no intention of ever going to Epic, and we want Cerner to work. Cerner’s delivery...

Nov 2023
||
(0)
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CISO

Loyalty, Relationship

Oracle is taking Cerner down the same path they took PeopleSoft. The vendor is decreasing spending...

Nov 2023
||
(0)
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CISO

Loyalty

We are very unsure about the future. If there were a way to leave, we would be gone in a heartbeat....

Nov 2023
||
(0)
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CISO

Relationship

The Oracle Health executives are not listening. They seem to be under marching orders to get to...

Nov 2023
||
(0)
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CISO

Relationship

Our support response and resolution rates have probably decreased by 20%–30%.

Nov 2023
||
(0)
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Manager

Culture, Relationship, Operations

When we were in the process of going live with Cerner's system, the representatives we had were very...

Nov 2023
||
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Manager

Relationship

Cerner does a good job of being proactive. There is something called uCern. That is the vendor's...

Nov 2023
||
(0)
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Manager

Loyalty, Product

The system's functionalities for registration, service, and things like that were much slower than...

Nov 2023
||
(0)
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Manager

Operations

We needed cross-department functionalities during our implementation, but the vendor's teachings...

Nov 2023
||
(0)
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Manager

Product

Cerner's product is more integrated than the product we had before it was. That is a plus.

Nov 2023
||
(0)
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Manager

Culture, Product

Cerner promoted that their system would have very little downtime. The system has gone down several...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

I would like to see more phlebotomy management from Oracle Health. Anytime an idea is sent to the...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

When there are global issues with the system, we don't know about them until we experience the...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

The vendor's biggest strength is the communication between their end users. Cerner is always pushing...

Nov 2023
||
(0)
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Director

Culture, Product

Oracle Health recently changed a certain module, so it is no longer available. There are also some...

Nov 2023
||
(0)
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Director

Relationship

With Oracle Health overtaking Cerner, they have changed their support infrastructure. That change in...

Nov 2023
||
(0)
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Director

Relationship

When I reach out to Oracle Health because I'm having a problem, I hope that the person who answers...

Nov 2023
||
(0)
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CIO

Relationship, Product

The user experience is a challenging one. The new clinicians and doctors that come from the field...

Nov 2023
||
(0)
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Director

Relationship

We have an account representative who helps us with our issues, and they are very responsive and try...

Nov 2023
||
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CIO

Relationship

With Cerner, my recommendation depends on an organization’s footprint. If somebody were starting...

Nov 2023
||
(0)
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Manager

Relationship

Oracle Health needs to retain consultants. There is just no expertise. We have to go to third...

Nov 2023
||
(0)
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Director

Product

We find the HealtheLife patient portal very easy to use and very intuitive to get around in....

Nov 2023
||
(0)
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Director

Operations

There hasn't been any ongoing training or a lot of updates with the HealtheLife. There is very...

Nov 2023
||
(0)
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Manager

Relationship, Product

The vendor is trying to move everyone to RevElate for patient accounting. That is a great idea, but...

Nov 2023
||
(0)
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CMIO

Product

I would like the registration and scheduling processes to be integrated into one solution so that I...

Nov 2023
||
(0)
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Manager

Product

I like that Cerner Patient Accounting is a single platform, so it is like an integrated experience...

Nov 2023
||
(0)
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Director

Operations

The Oracle Health implementation team should stay engaged longer with organizations because they...

Nov 2023
||
(0)
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Manager

Relationship, Operations, Product

Functionalities and enhancements need to be thoroughly tested. If Oracle Health has a client that is...

Nov 2023
||
(0)
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Manager

Operations

Cerner needs to adjust their education and training strategies with clients. We pay a high price to...

Nov 2023
||
(0)
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Manager

Operations, Product, Value

Cerner Patient Accounting is a good product if someone has a hypercompetent staff and the time,...

Nov 2023
||
(0)
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VP/Other Executive

Product

HealtheLife is highly interoperable and heavily integrated.

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Product

HealtheIntent is over and above anything else, and Cerner is very proactive, so I have been really...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

I would tell someone looking at HealtheIntent that the solution had a bit of a rough start. The...

Nov 2023
||
(0)
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CMIO

Product

We have done a lot with the product in terms of consumer framework integrations, and the product is...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Oracle Health partners with us pretty solidly. We have a lot of organizational meetings and...

Nov 2023
||
(0)
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VP/Other Executive

Product

Some of Oracle Health’s products aren’t the best in the market. I am not sure they are investing in...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

The vendor hasn't been consistent lately. I think a lot of that has to do with them transitioning...

Nov 2023
||
(0)
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Director

Relationship

Oracle Health says that they are going to redo their EHR somehow. Unfortunately, it is very unclear...

Nov 2023
||
(0)
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Director

Value

Our experience has been that Oracle Health hasn't avoided charging for every little thing. Oracle...

Nov 2023
||
(0)
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Director

Product

The weaknesses we see in Oracle Health are on the self-serve side of things that enable the patient...

Nov 2023
||
(0)
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Director

Loyalty, Operations

We moved away from having Oracle Health do the training, and we did our own ongoing training because...

Nov 2023
||
(0)
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Director

Relationship

There are areas with Oracle Health where the ability to do some automation is good. Oracle Health...

Nov 2023
||
(0)
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Director

Relationship

We wouldn’t recommend Oracle. If a friend were asking about Oracle and were already in Cerner, we...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

Oracle Health has kept their promises since taking over. They have some good things coming that I...

Nov 2023
||
(0)
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CIO

Relationship, Product

Millennium PowerChart does clinical EMR tasks well in the inpatient space. It meets all of our...

Nov 2023
||
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CIO

Product

If Cerner could implement some generative AI for note creation or summarization, that would be great...

Nov 2023
||
(0)
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CIO

Loyalty

From a revenue cycle system standpoint, Oracle Health has got to get their stuff together. We...

Nov 2023
||
(0)
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CIO

Culture, Value

Epic's model is that they build everything themselves, and everything is integrated into the revenue...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

With the move to Oracle Health, the vendor is starting to just do things without discussion, without...

Nov 2023
||
(0)
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Director

Operations, Value

We have had great experiences with patient accounting. We had a great implementation when we went...

Oct 2023
||
(0)
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Director

Relationship, Operations

When I recommend Cerner Patient Accounting to people, I always tell them that they will need to have...

Oct 2023
||
(0)
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Director

Culture, Relationship

Sometimes the vendor will tell us what is coming, but those things don't always come as soon as the...

Oct 2023
||
(0)
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Director

Product, Value

I am very happy with Cerner Patient Accounting. I like its transparency. When we were on another...

Oct 2023
||
(0)
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Manager

Relationship

I have had tickets that stay open for a month before somebody even looks at them, and we shouldn’t...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship

The only hiccup I have seen lately is the transition from Cerner to Oracle Health. There have been...

Oct 2023
||
(0)
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Manager

Product

The interoperability of PowerChart Oncology is one of its biggest strengths. I have had users and...

Oct 2023
||
(0)
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Manager

Product

The negatives of PowerChart Oncology are more the scheduling and the number of clicks because...

Oct 2023
||
(0)
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Manager

Relationship

Oracle Health will do illuminations regularly about new functionalities and functional questions....

Oct 2023
||
(0)
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Director

Culture, Relationship

Cerner doesn't keep their promises. We shared a certificate with other facilities to help with...

Oct 2023
||
(0)
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Director

Operations, Value

Something I really dislike about Cerner is that when they try to do updates to their system, they...

Oct 2023
||
(0)
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Director

Relationship

There is someone from Cerner's administrative site who we can work with. However, Cerner could...

Oct 2023
||
(0)
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Director

Product

I like Cerner's philosophy about clinically-driven charge captures. Dynamic documentation is...

Oct 2023
||
(0)
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Manager

Product

CareTracker is the vendor’s long-term care documentation tool for nurse aides. Information...

Oct 2023
||
(0)
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Manager

Relationship

The vendor is very proactive in MDS changes because those are government regulations.

Oct 2023
||
(0)
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Director

Product

Cerner's revenue cycle leaves a lot to be desired. It is difficult to achieve a certain clean claim...

Oct 2023
||
(0)
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Director

Relationship

Having Oracle Health take over Cerner hasn't been a great thing. We have seen a decline in the...

Oct 2023
||
(0)
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Analyst/Coordinator

Operations, Value

I appreciate that I don't have to perform a lot of maintenance on the application. The system's...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

It is very easy for providers and patients to send messages in the system. I think the tool itself...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

Since Oracle Health purchased Cerner, our entire IT staff has noticed a significant decrease in...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

Now that we are on Cerner Practice Management, the interface that our employees see is much more...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship, Product

I just don't think that Cerner PowerChart LTC is a good product for long-term care. Cerner needs to...

Oct 2023
||
(0)
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Manager

Relationship

The team that we have worked with from Oracle Health has been really helpful when we have wanted...

Oct 2023
||
(0)
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COO

Product

Oracle Health's patient portal has been a bright spot for us. Other than the Google Analytics mess,...

Oct 2023
||
(0)
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COO

Product

HealtheLife's portal could use some improvements to its ease of use. I would like a little more...

Oct 2023
||
(0)
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COO

Loyalty, Product

We want an integrated platform, so we would buy Cerner Practice Management again. The system's tools...

Oct 2023
||
(0)
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COO

Operations

The training we have received for the system has been very poor. It is very basic. That...

Oct 2023
||
(0)
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COO

Culture, Loyalty, Relationship

We have been working with a specific product champion for years now on a certain model. We have a...

Oct 2023
||
(0)
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COO

Loyalty, Relationship

We have heard a lot of promises from Oracle Health. We had a meeting with an executive from the...

Oct 2023
||
(0)
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COO

Operations

Getting everything to work with Cerner Patient Accounting was terribly painful and took a very long...

Oct 2023
||
(0)
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COO

Relationship

We have tried to keep an open mind about seeing Oracle Health as a long-term partner, but working...

Oct 2023
||
(0)
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COO

Relationship, Operations

There has been a lot of talk that Oracle Health has been successful in hiring new people, but we...

Oct 2023
||
(0)
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CIO

Relationship, Operations

Oracle Health didn't do a very good job of making sure we were set up well for success when we went...

Oct 2023
||
(0)
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 or  to see details.

CIO

Operations

Cerner did a terrible job with their outsourcing before we went live with the system. During our...

Oct 2023
||
(0)
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 or  to see details.

CIO

Relationship

Oracle Health has changed their service model. When they had a different model, we had a liaison who...

Oct 2023
||
(0)
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 or  to see details.

CIO

Operations

We were using PowerWorks PM before we went live with Cerner's systems across the board. The good...

Oct 2023
||
(0)
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 or  to see details.

CIO

Relationship

Oracle Health's delivery hasn't changed a lot in the last while, but it may be down a little. Oracle...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

Oracle Health has big dreams, but we will have to see how long it takes some of those dreams to...

Oct 2023
||
(0)
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 or  to see details.

CIO

Relationship

Oracle Health’s staffing shortages are certainly having an impact on our organization. One of the...

Oct 2023
||
(0)
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Manager

Culture, Product

A lot of things were told to us when we purchased the product that haven't come to fruition. We were...

Oct 2023
||
(0)
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Manager

Product

I like that documents are easy to find in the system. PowerChart Ambulatory has a lot of specific...

Oct 2023
||
(0)
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 or  to see details.

Manager

Product

We had some issues with the system integrating with some other products.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The design of the system could be improved with regard to the ease of how it is laid out. It is very...

Oct 2023
||
(0)
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 or  to see details.

Manager

Value

The nature of the beast is that anytime the vendor has something new, they have to make money, so...

Oct 2023
||
(0)
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Manager

Operations

As far as implementation services are concerned, including recent upgrades, having more and better...

Oct 2023
||
(0)
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CIO

Relationship, Product

Oracle Health is a little better on the practice management side because they have always had to...

Oct 2023
||
(0)
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CIO

Product

One of the biggest issues we have is that our hospital registration system is different from our...

Oct 2023
||
(0)
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CIO

Relationship

We have had issues with the vendor's third-party integration partners, and those issues have taken...

Oct 2023
||
(0)
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CIO

Value

We worked with Oracle Health on several reports and dashboards that we felt they should have had out...

Oct 2023
||
(0)
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Director

Product

The system is pretty good when it comes to providing tools for physicians and nurses. That is a...

Oct 2023
||
(0)
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Director

Relationship

Our relationship with the vendor has changed pretty drastically over the years. Even in the time...

Oct 2023
||
(0)
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 or  to see details.

CIO

Loyalty

Things are going well with Oracle Health, and we have a good, solid, stable system. Oracle Health...

Oct 2023
||
(0)
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CIO

Loyalty, Relationship, Value

We are definitely loyal to Oracle Health. We want to understand the road map better because we have...

Oct 2023
||
(0)
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CMIO

Culture, Relationship

From Cerner, we hear them say they are going to do something. But we don't hear enough details on...

Oct 2023
||
(0)
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CMIO

Relationship, Operations

Cerner has let go of a lot of the people who understood the system, and there are some fundamental...

Oct 2023
||
(0)
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 or  to see details.

CFO

Operations

The biggest thing is that setting the system up takes forever, but once we finally get it set up, it...

Oct 2023
||
(0)
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 or  to see details.

CFO

Relationship

Oracle Health is a little rigid about closing service requests and starting over if we don't respond...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product

Oracle Health promotes that the system will be the best thing ever. The main issue we have with that...

Oct 2023
||
(0)
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 or  to see details.

CFO

Relationship, Operations

The product's quality is good. The quality of the people who help us with our implementations is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Relationship

The vendor has a clearer vision now that Oracle Health has taken over, but Oracle Health hasn't been...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We recently had an issue that our clerical supervisor said they could fix, but they couldn't fix it...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

Training is probably the biggest issue we have with Oracle Health. With the turnover that naturally...

Oct 2023
||
(0)
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 or  to see details.

CFO

Culture, Relationship

I don't know of anything specific where Oracle Health said they were going to do something and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

Everything Oracle Health does costs too much. We have other applications throughout the facility...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We have regular calls with our customer service representative at Oracle Health. They basically...

Oct 2023
||
(0)
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CFO

Product

Oracle Health has introduced a more organized flow to the system. We have had to define what the...

Oct 2023
||
(0)
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CFO

Product

When we look at other facilities that have the regular system, they have a lot more control over...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Providing support is where Oracle Health struggles the most right now. With their application...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Oracle Health has been really slow to develop clinic-specific workflows, especially for clinic...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Oracle Health should work on easing the burden for the revenue cycle front end and back end to allow...

Oct 2023
||
(0)
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Director

Relationship, Product

HealtheIntent does exactly what we tell it to do. That is the tricky thing. I have worked with the...

Oct 2023
||
(0)
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Director

Loyalty, Relationship, Product

HealtheRegistries could use some help overall. Responsiveness is an area where the vendor could be...

Oct 2023
||
(0)
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Director

Relationship

A few years ago, Cerner added a population health executive over their population health products....

Oct 2023
||
(0)
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VP/Other Executive

Operations

Oracle Health has moved to a train-the-trainer model, so they don't do a ton of training, and that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We always wonder whether we are using the product optimally and using best practices. I would love...

Oct 2023
||
(0)
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Director

Value

HealtheIntent is a Saas. We pay a monthly fee, and once we are in and sized, the cost is fairly...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oracle Health leaves tickets open for a very long time. We have had to get their higher-up team in...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

Oracle Health offers no training without a charge. They have a Cerner wiki website where we can go...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are little things in Cerner Patient Accounting that cause constant headaches for us; that is...

Oct 2023
||
(0)
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Director

Operations

It would be great if Cerner could walk us through tutorials for simple things, such as how to...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Product

We have to pay for Cerner interfaces to be built for any other vendors' pieces that we want to work...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

When Cerner does updates within their system, that usually messes stuff up for us. We have to report...

Oct 2023
||
(0)
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Director

Relationship

For Cerner’s customer support, there is a list of things we are allowed to call about. Otherwise, we...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship

Cerner has some things that will be simple fixes for us. But if they say that something is a global...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We always want to work with higher-up people at Oracle Health. Since the integration, the vendor has...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cerner Patient Accounting's revenue cycle app generates a new claim number for every claim we have....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our go-live was mostly virtual, and the vendor had many issues with the go-live. There were errors...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are a little disappointed with Millennium PowerChart. We have had some projects going on, and it...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

Oracle Health needs to work on making the platform easier for the end user. We are currently working...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have Cerner's system in one area, but we do not have it in some other areas. We have some other...

Oct 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

The vendor needs to make their training easier for all of the end users. Sometimes things just kind...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cerner’s reporting is terrible. The end-user functionality is difficult and not user friendly. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Cerner isn’t keeping their promises when it comes to the validity of the data or the reporting. It...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Cerner is good at billing us and hoping that we haven't read what is in our contract. I couldn't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty

CareAware Connect was really problematic for us. We had people going all the way up to the vendor’s...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Value

CareAware Connect is really not worth the money. I wouldn’t recommend the product; we are completely...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product

Millennium PowerChart isn’t perfect. However, I don’t want to be overly critical of Cerner because...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations

Millennium PowerChart is not an intuitive product. Users really have to have a lot of training to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

Cerner was really declining. They were not really putting a lot of effort into new product...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Value

Toward the end, Cerner started to nickel-and-dime us a little by bringing on extra resources and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I have always felt that Cerner has made sure to play the blame game first. If something went wrong,...

Sep 2023
||
(0)
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 or  to see details.

CTO

Relationship

We had a fair amount of interaction with Cerner’s executives. In certain cases, if we partnered up...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Several areas of PowerChart Ambulatory need improvement. For instance, the system still needs some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We partner with Cerner to do upgrades for PowerChart Ambulatory, and we pay them to do certain...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Cerner does not support our interoperability goals, and that is one of the reasons we have decided...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We always have tickets open with Cerner, and they are struggling right now to keep people, like...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

There is an opportunity for Cerner to improve how they do their testing. They put out release notes...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

Oracle Health is very amenable to customization and changes, and they are very quick to address...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In general, the executive involvement is not extremely high, but I am not shy, and I escalate...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I frequently reference the monetary ROI from having increased appointments with different...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Each component has a different cost, and I don't know that the same ROI is achieved based on the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are expanding our HealtheRegistries build. We are moving to have many more registries than we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Some areas at my organization are end-to-end Cerner, so everything is fully integrated. Getting some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

HealtheRegistries is fully integrated into the providers’ workflows. We have had it in place, and it...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Oracle Health’s executive involvement throughout the implementation of new registries has included...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

It would be nice if the delivery of new technology were easier. It seems like the local informatics...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Oracle Health has done great with training. They will teach clients as much as the clients are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I think there was a bit more customization needed than initially anticipated, so it has taken a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

For the end users who are pulling reports for things like ongoing quality measures, pulling the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I, from a patient perspective, have granted proxy access to someone, I would like to be able to...

Sep 2023
||
(0)
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 or  to see details.

Director

Product

I like the way HealtheLife displays data from the patient record perspective. It is fairly easy to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a good, consistent core group of people that we have worked with for HealtheIntent. They...

Sep 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

Cerner has vendors sign up to be members to easily integrate with Cerner systems using open FHIR...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

There are multiple ways to do everything in PowerChart Ambulatory, and there isn't one best way....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are working closely with some of Cerner's executives to implement some improvements to help the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

PowerChart Ambulatory doesn't match our workflows, and that is a very high dissatisfier among our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Cerner is struggling with support. That is probably the biggest issue. Another company bought the...

Sep 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

With Millennium PowerChart, as long as the moon and the stars are aligned, we are good. Some days,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Millennium PowerChart is pretty easy. I would tell others that it is a workable EMR and that it...

Sep 2023
||
(0)
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 or  to see details.

Director

Culture, Relationship

If we can get the right person on the phone at Cerner, some things can get done, but that depends on...

Sep 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations, Value

Cerner's updates are very modular, and every solution requires its own team from Cerner to work with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

It would be helpful to at least have easy-to-find, computer-based training modules for the system,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The biggest struggle for us with HealtheIntent has been defining populations correctly. The...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The people we work with at Oracle Health are good and helpful, but it is just a slow churn to get...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have been trying for years to get certain staff trained or certified in Millenium PowerChart, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Over the past year, the support from Oracle Health has seemed like it has been farmed out or the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

In terms of Epic versus Cerner, there are benefits to Cerner nickel-and-diming us. We don't have to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I'm a fan of all of Cerner’s clinical stuff. There are things here and there that we are waiting on,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

A frustrating part about Cerner is that some of the things we want to add cost a lot of money. I...

Aug 2023
||
(0)
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VP/Other Executive

Culture, Value

When we want something new, Cerner will negotiate with us, so I usually am good at getting them to...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

The only frustration with Cerner on my team is in the migration of going to the cloud, and only some...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have had a few hiccups here and there with Cerner Practice Management. Code upgrades sometimes...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor’s model of engagement with us in terms of the customer team and the robustness of that is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

There are concerns about how great the Oracle Health product is relative to competitors' products....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

When it comes to Oracle Health keeping all the promises they make, they do in general keep them....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

</