Cerner Suite
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
When we initially rolled out Cerner's system to some of our clinics, things did not go well, and we...
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Functionality and Upgrades
When we compare the product to other products in the market, the other products seem to have a more...
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Relationship
There is a lack of communication about what is coming down the pike from the vendor. Cerner doesn't...
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Implementation and Training
I have had to ask the vendor for additional training for new mandates and state requirements. Cerner...
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Service and Support
There isn't great knowledge transfer when the vendor brings in new people to troubleshoot our...
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Other Observations & Comments
Cerner has some really cool things out there. We can't afford to buy those things, but the vendor...
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Service and Support
Cerner is understaffed dramatically, and we are impacted by Cerner's resources. Intradisciplinary...
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Implementation and Training
Cerner could improve the quality and effectiveness of their implementation process by having more...
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Functionality and Upgrades
Cerner's system is the most reliable system we own as an enterprise because of Cerner's...
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Functionality and Upgrades
Cerner could improve their design by having more of a seamless interaction in the clinical workflow...
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Relationship
For us, not much has changed with Cerner. We are still very frustrated with them. We don't receive a...
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Functionality and Upgrades
The vendor needs to go back to the actual clinical workflow, whether it is acute care or ambulatory....
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Functionality and Upgrades
I would buy the solution again, but only because there aren't a lot of options for facilities of our...
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Service and Support
The challenge with Cerner's support has always been that the support depends on who we get. The...
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Service and Support
Now that Cerner has been bought out by Oracle Health, it would be beneficial if they could do some...
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Relationship
We are waiting for a quote to optimize all of Cerner's solutions. When it comes to money in Cerner's...
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Relationship
Our Cerner account executive is fantastic, and they try to take care of us as much as they can. We...
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Functionality and Upgrades
On the hospital side, our people on the floor have to do a lot of manual entry. They have to...
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Future Outlook
We have been talking about looking at other systems. PowerChart Ambulatory is not working for both...
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Functionality and Upgrades
PowerChart Ambulatory is not bad. It is pretty reliable, and it gets the job done. Some improvements...
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Functionality and Upgrades
HealtheLife is pretty easy to use for the most part, and it is also pretty reliable. It gets the job...
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Functionality and Upgrades
The problem that I have with HealtheLife is enrolling people. It is very hard to enroll people due...
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Service and Support
There may be one or two people at Cerner who are empowered to solve a problem now, but most of them...
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Functionality and Upgrades
I have been using Cerner's system for a long time, and I think that the system is easy to navigate.
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Relationship
The vendor is always looking toward the future. I would definitely say that they are proactive.
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Relationship
All of the executives that I have worked with have been great. They are always responsive, and if...
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Service and Support
The vendor tells us that they are trying to hire more support staff. Honestly, we don't feel like we...
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Service and Support
When something isn't working, it is frustrating how long it takes to get it fixed. There are days...
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Functionality and Upgrades
The reporting tools are good. We are struggling a bit because the person who did most of our...
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Service and Support
The support is outsourced. The language barrier is one thing, but the timing of responses is...
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Implementation and Training
The most frustrating thing is how long it takes after we sign a contract before we can be slotted...
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Functionality and Upgrades
I like the reports in Millennium PowerChart. There are more reports available in the product...
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Service and Support
We have had turnover with Oracle Health, and that has just really stalled our progress. That also...
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Service and Support
The benefit of Oracle Health is that they are very receptive to customization. We probably request...
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Relationship
Oracle’s acquisition of Cerner has been invisible. There has been no change yet at all. Maybe there...
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Relationship
We had some issues with the implementation when we went live with PowerChart Oncology years ago, but...
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Implementation and Training
If there is an upgrade with PowerChart Oncology, we get email after email, and there really aren’t...
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Other Observations & Comments
With Oracle Health, there are so many different ways to do things, and they try to customize and...
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Other Observations & Comments
Oracle Health is really trying to improve their support, but they haven't produced any outcomes yet.
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Other Observations & Comments
I have recommended PowerChart Oncology in the past, but with Cerner and Oracle, we are in the...
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Relationship
The vendor absolutely keeps all promises, but they definitely don’t keep development timelines or...
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Other Observations & Comments
In the sales process, there is a mantra that says to never say no. But maybe the final solution...
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Functionality and Upgrades
The best part about Cerner’s technology is the vendor's ability to keep up with regulatory changes....
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Interfacing and Integration
There is always room to improve, but our interoperability is definitely not limited by our EHR. Our...
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Relationship
I have access to all the Cerner executives I need, but I have none of the leverage I need.
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Relationship
The vendor’s service is proactive to some extent. It is more proactive on the back end than the...
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Implementation and Training
Cerner has made a pretty good investment in what they call Cerner Learning. That is a role-based,...
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Relationship
In measuring EHR satisfaction, we got good feedback, but ultimately, we just don't have a lot of...
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Functionality and Upgrades
I wish that Cerner’s product would be a little better at things like quality reporting.
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Future Outlook
I have my own expectations for what we work on with Cerner, and Cerner is not agile. They don't have...
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Functionality and Upgrades
PowerChart Ambulatory is all about documentation and ease of use. And PowerChart Ambulatory is...
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Functionality and Upgrades
The shared items in the chart that should be shared across the organization were designed and built...
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Functionality and Upgrades
I am not aware of any major issues with our last upgrade. The vendor has done a lot in the past year...
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Interfacing and Integration
There is always room for improvement with integration, but we have a lot of resources we can use to...
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Relationship
The vendor is available at team meetings when we need them to be. Cerner stepped up during the...
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Functionality and Upgrades
Millennium PowerChart is not very user friendly and appears to be pretty slow at times. When we are...
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Service and Support
Oracle Health is very accessible. For Millennium PowerChart, we have local superusers or...
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Implementation and Training
The vendor doesn’t really help us with the upgrades very much.
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Implementation and Training
The vendor has been reasonably helpful with training.
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Other Observations & Comments
Every provider on-site feels that Epic is better than Cerner. That is the word on the street. But I...
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Functionality and Upgrades
There are basic functions that another vendor’s system can do that PowerChart Ambulatory can't do....
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Service and Support
Oracle Health’s support is very inconsistent. Some of the vendor's people are stellar, and some are...
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Functionality and Upgrades
We had a bumpy start. But we have a really good team, and we are using the solution as effectively...
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Future Outlook
We have some challenges, and some things are just due to Cerner's structure. The way Cerner is...
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Win/Loss - Why they were selected (by current clients)
We have to choose Cerner in the future. In the EHR world, we do not have a choice. There are only...
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Relationship
The contracts we sign are hundreds of pages long. We cannot cover every little thing. Whenever we...
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Implementation and Training
Once the vendor figures out the necessary training, they meet our training needs, but determining...
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Functionality and Upgrades
Millenium PowerChart is barely adequate. It meets the regulatory requirements, so we do not have...
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Implementation and Training
The training is not done by medical people that actually have to use the tool to provide patient...
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Functionality and Upgrades
I have limited experience with other electronic medical records, but I would probably not buy...
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Future Outlook
The cookie-cutter nature of Epic has great advantages in terms of support and the stability of the...
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Functionality and Upgrades
There are things I don't like about Epic, and there are things that I really like about Cerner. But...
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Future Outlook
The Oracle Health buy has the potential to be great. If I wanted to drink the Kool-Aid from the...
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Win/Loss - Why they were selected (by current clients)
When Cerner was selected, it was because of their product's organizational core functionality. I...
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Technology
I am typically told that we can't do things with the system because those things would have to be...
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Functionality and Upgrades
PowerChart Ambulatory requires a lot of clicks. Physicians complain about having to click three...
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Functionality and Upgrades
We have had troubles with our financial management. One tool is not as great as it should be. In...
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Other Observations & Comments
There are pros and cons to Cerner's system. Epic and Cerner are the top two EMR vendors I hear...
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Functionality and Upgrades
We have some specialty units that don't seem to fit really well in the Cerner model. Certain...
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Functionality and Upgrades
The vendor had a lot of end-user input from physicians and nurses, so PowerChart Ambulatory is...
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Service and Support
Oracle Health’s services team and associates are limited and are working their fingers to the bones....
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Other Observations & Comments
We get a lot of notifications and valuable information from the routinely scheduled calls with the...
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Service and Support
Right now, Oracle Health’s service is really bad, and the vendor charges us for everything. We are...
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Sales and Contracting
There have been a lot of times when we have been sold one thing and then have found out later that...
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Functionality and Upgrades
The recent upgrades have been pretty dang seamless.
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Relationship
My organization has an assigned executive account person. I don't interact with that person very...
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Interfacing and Integration
Interoperability is gained through third-party PDFs. That is a pain in the butt. Many hours of my...
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Relationship
There have been a few misses in terms of the vendor keeping their promises. The vendor has typically...
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Functionality and Upgrades
Cerner offers several different modules, including one where we can directly input patient data and...
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Functionality and Upgrades
Cerner has sent us a lot of notifications about issues they have came across. In the past several...
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Relationship
Oracle Health doesn’t keep all their promises. The challenge that Oracle Health has is they are just...
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Service and Support
If we have a problem in the system, we need to log a service request and explain the details. The...
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Service and Support
It is hard to say that the vendor's service is proactive because the service is coming from an...
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Relationship
I am struggling to get information from Cerner, so I am trying to get information from other peers...
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Technology
Everything is business as usual. Millennium PowerChart has been a solid product for a very long...
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Functionality and Upgrades
From an enhancement perspective, the vendor hasn’t done a lot.
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Interfacing and Integration
One of Oracle Health’s regulatory people has been very helpful in managing and helping us track...
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Technology
PowerChart Ambulatory is a relatively reliable product, and that is very good because it is really...
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Functionality and Upgrades
PowerChart Ambulatory’s user interface is very busy. As a result of PowerChart Ambulatory being a...
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Functionality and Upgrades
Recently, the No Surprises Act came out, and it essentially requires us to provide our...
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Functionality and Upgrades
If everything works perfectly, the system works perfectly, but that is just not the world we live...
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Functionality and Upgrades
Oracle Health's upgrades have a lot of issues. We would love the upgrades to be a little more stable...
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Other Observations & Comments
We get lots of complaints all the time about how people like Epic more than Cerner.
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Service and Support
Oracle Health has really struggled on the support side of things. We keep getting the response that...
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Relationship
We get attention from Cerner, and I have not heard any negative comments, even from our executives,...
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Functionality and Upgrades
We need time to evaluate the vendor under new ownership. It is difficult to predict what could blow...
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Functionality and Upgrades
From a pharmacy standpoint, the product is stable. We know how it works and can operate it daily. It...
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Other Observations & Comments
We have seen progress with the functionality in Millennium PowerChart over the past couple of years....
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Relationship
Oracle Health has a team that is supposedly going to test all this new functionality for us. That...
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Relationship
Millennium PowerChart works as promoted. It may not be what we want, but it is what it is. I am a...
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Other Observations & Comments
With Millennium PowerChart, things really come down to how well we train our users and what...
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Functionality and Upgrades
Oracle Health has lots of communication, and we are able to do so much customization in Millennium PowerChart....
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Sales and Contracting
The product is generally reliable and works as advertised.
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Functionality and Upgrades
I would like Oracle Health to eliminate clicks and make the upgrades easier because we have a lot of...
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Service and Support
We have to chase the support team down even when we mark something as a high priority. They come...
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Service and Support
In one support area, things are very, very good. We just had a certain issue, and the support person...
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Service and Support
There are times when we submit a ticket for an issue that we are having, and the vendor's solution...
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Functionality and Upgrades
I think the product may have been right when selected, but our organization has grown and continues...
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Service and Support
The vendor is collaborating on solutions with us, and the basic functionality of the EMR is sound.
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Technology
We have had some stability issues. Every other week or so, we have an outage. Some are short; some...
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Service and Support
We can't really do any of the work on the system ourselves. If we need to change something, we have...
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Implementation and Training
The training that Oracle Health offers is fairly standard. It is based on something that the vendor...
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Relationship
There are executives at Oracle Health who are empowered to solve our problems, but I can't think of...
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Lessons Learned
CommunityWorks Clinical Suite just seems too locked down. We have to reach out to so many people in...
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Other Observations & Comments
The vendor may not always implement on time, but they do for the most part. Implementing might take...
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Sales and Contracting
When we were looking at going with Cerner, we asked whether they had a bidirectional interface...
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Service and Support
The vendor wants so much information from us when we call in. They know where I am, so they should...
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Relationship
When Cerner transitioned to Oracle Health, all their employees became 40-hour employees, so when...
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Service and Support
The people that work for Oracle Health or work at the hospital do a very good job of doing their...
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Interfacing and Integration
PowerChart Ambulatory is not fully integrated, and healthcare systems need to be. I don’t think the...
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Relationship
Cerner does keep their promises, but they absolutely don’t keep them in a reasonable time frame. The...
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Implementation and Training
PowerChart Ambulatory is such a customizable platform that we need the implementation people to be...
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Implementation and Training
The vendor didn't have us carry on the workflows that they had us build into the system. We had to...
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Functionality and Upgrades
This might be a Cerner upgrade issue, but we haven't been able to determine how to properly...
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Other Observations & Comments
PowerChart Ambulatory still does help us manage population health and integrate us even though it is...
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Other Observations & Comments
Oracle Health provides us with some support and knowledge, but they don't tailor things to our needs....
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Technology
HealtheIntent pulls data we don't have in our EMR, but there is a strong lag in the pull. The...
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Interfacing and Integration
There is a tool we use in our practices called HealtheRegistries. The data comes from HealtheIntent,...
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Functionality and Upgrades
PowerChart Ambulatory is not intuitive. There are some weird interface stability issues that are not...
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Interfacing and Integration
I don't like how the system can’t interact with our other systems. The product could be so much more...
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Technology
PowerChart Ambulatory seems clunky at times. Recent upgrades have made the product a little better,...
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Implementation and Training
Some recent trainings we had with Oracle Health were actually pretty helpful because we did some optimization....
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Functionality and Upgrades
We would like to see more automation within the system and more scrubbing for the billing piece of it....
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Relationship
Oracle Health is not very responsive to our needs, and they are not good about giving us warnings...
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Win/Loss - Why they were selected (by current clients)
We ended up with the Cerner system because our organization wanted something that was customizable,...
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Functionality and Upgrades
The solution requires a device to be in everyone's hands to make use of it. It also cost millions...
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Win/Loss - Why they were selected (by current clients)
We didn't use the full suite; we used only the messaging side. We got a free implementation, and...
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Functionality and Upgrades
In other instances, the product might be more valuable, but our nurses haven't adopted it. We need...
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Functionality and Upgrades
CareAware Connect's functionalities are too basic. If I want to message someone, I need to know...
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Functionality and Upgrades
We are able to understand the system, maneuver in the system, and customize how we want claims to...
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Service and Support
I struggle with the fact that Cerner closes our service requests a lot. Cerner can take forever to...
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Functionality and Upgrades
We have had to take a lot of upgrades from Cerner. When we took upgrades before, everything would...
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Functionality and Upgrades
My biggest pain point is that when insurance benefit orders are completed, the system generates a...
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Other Observations & Comments
We didn't want to go through another system conversion. We were considering between Cerner and...
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Functionality and Upgrades
I like Cerner Patient Accounting better than the system we had before. I like the way Cerner’s...
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Functionality and Upgrades
It would be really nice if the vendor would build some functionality around remittance posting. We...
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Functionality and Upgrades
Things depend on the end user, but I continuously hear from our doctors and providers that Cerner...
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Relationship
There has been good involvement from Cerner in terms of communication and updating us. However, we...
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Other Observations & Comments
Cerner's product is good in that we can customize it as much as we want, but Cerner's product is...
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Functionality and Upgrades
There are too many steps in the user interface. When going from screen to screen, the UI buttons...
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Service and Support
Putting in service tickets with Cenrer is a horrendous experience. Our service record can get...
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Service and Support
We can contact Oracle Health’s help desk team when we don't know how to do something, and they will...
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Other Observations & Comments
We only use the product for medication scanning. The communication portion looked unsophisticated...
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Relationship
Oracle Health is proactive, but the notices that they send out when it comes to potential issues are...
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Functionality and Upgrades
Updates break the product's functionality. We couldn't do certain things after an update for several...
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Functionality and Upgrades
The product seems like it was built without clinician involvement.
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Functionality and Upgrades
I only have confidence in things that are cloud based from Cerner. Fortunately, CareAware Connect is...
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Future Outlook
With Cerner’s acquisition, I am seeing some encouraging talk about development and innovation, and...
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Relationship
I have always been challenged by Oracle's business ethics and in dealing with them from an ethical...
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Other Observations & Comments
We have been challenged with getting resources from Cerner to help us with integration, and we have...
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Functionality and Upgrades
We feel like the product is really user friendly compared to other EHRs. We really enjoy the product....
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Service and Support
Sometimes getting tech support for the product is difficult. That is really the main negative thing...
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Lessons Learned
With the CommunityWorks product, there are a whole bunch of things we do not have direct access to...
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Technology
I hear from users on a daily basis about the system being slow and crashing; there is no active...
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Relationship
Oracle Health promised us a lot. When the time came for the vendor to fulfill those promises, they...
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Implementation and Training
I am dissatisfied with the overall implementation of the system. I do not feel like most of the...
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Service and Support
The financial side of the product was developed by people who did not understand financials, and...
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Functionality and Upgrades
There are a lot of things I like about Cerner Millennium Behavioral Health. In terms of behavioral...
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Functionality and Upgrades
It would be helpful if we had some of the AI that a competing vendor is using. We want functions...
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Service and Support
If we get a couple of devices that are broken or have cracked screens, we call Cerner, and the...
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Functionality and Upgrades
Cerner does flawless upgrades.
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Technology
We have some issues with CareAware Connect. We have problems with the armbands not getting the...
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Service and Support
The biggest thing the vendor needs to do to improve is to listen to the users. When someone is...
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Other Observations & Comments
We hear from the vendor quite often when there are issues and problems. Lately, the vendor has been...
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Functionality and Upgrades
One of the advantages of Oracle Health is they do seem to keep us up-to-date on their most current versions....
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Service and Support
The transition from Cerner to Oracle Health was rough at first. Oracle Health has been somewhat...
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Service and Support
Cerner’s support has really suffered; it is starting to improve a bit, but we have definitely...
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Relationship
Oracle Health listens very well. They have advisory councils and listen to clients about...
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Other Observations & Comments
Oracle Health is going through some growing pains. A lot of the original Cerner folks were gutted,...
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Win/Loss - Why they were not selected (by non-clients)
Many of our staff members like the fact that everything is in one place in CommunityWorks Clinical...
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Service and Support
Cerner supported the optimization of our interoperability project pretty well. It was a big...
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Other Observations & Comments
Given the shorter time frame for our go-live for integration, we had good training, but then as we...
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Relationship
Initially, we thought there was a high level of engagement and cooperation from the Cerner folks. We...
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Other Observations & Comments
Cerner has a huge challenge of trying to let other areas of Cerner know what is going on within...
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Functionality and Upgrades
We are a Cerner shop, so any mobile solution has to dovetail flawlessly with our EMR. There was...
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Relationship
Cerner does not deliver on expected functionality. They do not keep development timelines. Cerner...
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Relationship
It is tough to try to anticipate what a change will do to our specific system, and the vendor can't...
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Lessons Learned
Our recommendation to a peer or friend would be dependent on whether that friend were with a...
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Relationship
If we could talk to the folks in charge of Cerner, we would ask for a real, sincere conversation...
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Implementation and Training
The initial training with Cerner was good, but the ongoing training is horrible. Cerner doesn't...
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Future Outlook
We have such a range of responses from our end users on the ease of use of the system. The number of...
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Service and Support
The normal path we have with Cerner is to issue a service request when we have a problem. But those...
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Functionality and Upgrades
The solution gives us a nice, reliable way to track information.
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Future Outlook
We want the ability to open two windows on a patient at once. I also want multiple views of a...
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Implementation and Training
The implementation and training are solely functional. That is frustrating because we have unique...
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Technology
I would like to have the product's form factor and battery life fixed.
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Relationship
The biggest difference that I have seen since the Oracle acquisition is that Oracle is very careful...
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Lessons Learned
We have invested a lot into CareAware Connect but have just not seen the ROI on it yet. I wouldn't...
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Implementation and Training
The implementation and training are solely functional and don't add anything else. That is...
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Functionality and Upgrades
We have struggled a bit with the Cerner platform itself and the version we are on. The vendor sold...
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Lessons Learned
The Cerner platform is still a good solution for smaller organizations that may not be as...
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Interfacing and Integration
Cerner offered a lot of best practices, but we had to manipulate certain things in the system and go...
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Functionality and Upgrades
The Cerner system definitely works, but there are a lot of workarounds in the process. We struggled...
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Lessons Learned
The biggest struggles we have seen are related to the fact that the groups in our domain are...
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Service and Support
Getting support takes a long time because Cerner struggles to get tickets resolved. We have to do a...
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Functionality and Upgrades
We are in last place when it comes to seeing things come to fruition. Cerner definitely has a...
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Relationship
Cerner is good about sharing information at a higher level and is open to conversations to get the...
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Technology
The Cerner system does not necessarily integrate with the right departments or follow the same...
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Functionality and Upgrades
I don't hear a lot of complaints about the product anymore, so I suppose that the vendor is...
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Other Observations & Comments
Millennium Power Chart is the best of the not-great solutions. Oracle Health has done a lot to...
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Relationship
The vendor has had some difficulty with delivering on their timelines recently because of staffing...
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Other Observations & Comments
From what we are told by our IT colleagues, Oracle Health bundles things that we don't always need...
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Implementation and Training
One of the vendor’s weakest points was their implementation. The initial at-the-elbow training was...
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Relationship
Oracle Health tell us what isn’t in their product. That doesn't mean the product has everything we...
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Functionality and Upgrades
We are satisfied with the product, but a lot of the process is muscle memory now. We have used the...
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Technology
In general, we are happy with HealtheIntent. The product is clearly innovative, which is a huge win...
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Functionality and Upgrades
Oracle Health taught us how to set up schemas. The tables create views for departments that can then...
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Interfacing and Integration
We want to be able to connect interfaces seamlessly without a lot of issues. We are already working...
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Service and Support
I do not need web support when I have people dedicated to working with us whenever we need anything....
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Functionality and Upgrades
I am not crazy about a lot of the vendor’s analytics or the product's quality and back-end...
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Technology
Oracle Health is way behind on their revenue cycle platform. The proverbial check has been in the...
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Service and Support
The person that I work with at Oracle Health is spectacular. Some of the high-level people at the...
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Functionality and Upgrades
We use CareAware Connect and the nursing application, and we advocated for some changes. The vendor...
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Lessons Learned
We didn't focus on education because the people that tested CareAware Connect told us that using it...
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Implementation and Training
A while ago, we were having a lot of downtime with the CareAware Connect devices and other...
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Functionality and Upgrades
There are plenty of times when things go extremely smoothly and work well. For example, when we have...
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Functionality and Upgrades
I am not extremely pleased with CareAware Connect. It does what it says it is going to do, but the...
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Functionality and Upgrades
Oracle Health could improve the validation process. The vendor gets everything going, but I want...
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Functionality and Upgrades
Oracle Health needs to work on their actual dashboard analytics validation and normalization. It is...
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Implementation and Training
We haven't used all of the training, but Oracle Health has sometimes gotten on the phone to do...
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Lessons Learned
HealtheIntent does a very good job of aggregating data from multiple EMRs and various payers or...
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Service and Support
The support team is quick to hear us out and is very accessible whether via the web, a phone call,...
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Functionality and Upgrades
The product works okay, but there is a lot of self-service, self-programming, and customization. I...
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