Cerner Suite
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User Commentary

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Director

Functionality and Upgrades

There are a lot of things I like about Cerner Millennium Behavioral Health. In terms of behavioral...

Jan 2023
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Director

Functionality and Upgrades

It would be helpful if we had some of the AI that a competing vendor is using. We want functions...

Jan 2023
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Manager

Service and Support

If we get a couple of devices that are broken or have cracked screens, we call Cerner, and the...

Jan 2023
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Manager

Functionality and Upgrades

Cerner does flawless upgrades.

Jan 2023
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Manager

Technology

We have some issues with CareAware Connect. We have problems with the armbands not getting the...

Jan 2023
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Manager

Service and Support

The biggest thing the vendor needs to do to improve is to listen to the users. When someone is...

Jan 2023
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Manager

Other Observations & Comments

We hear from the vendor quite often when there are issues and problems. Lately, the vendor has been...

Jan 2023
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Manager

Functionality and Upgrades

One of the advantages of Oracle Health is they do seem to keep us up-to-date on their most current versions....

Jan 2023
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Director

Service and Support

The transition from Cerner to Oracle Health was rough at first. Oracle Health has been somewhat...

Jan 2023
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Manager

Service and Support

Cerner’s support has really suffered; it is starting to improve a bit, but we have definitely...

Jan 2023
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Director

Relationship

Oracle Health listens very well. They have advisory councils and listen to clients about...

Jan 2023
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Director

Other Observations & Comments

Oracle Health is going through some growing pains. A lot of the original Cerner folks were gutted,...

Jan 2023
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Manager

Win/Loss - Why they were not selected (by non-clients)

Many of our staff members like the fact that everything is in one place in CommunityWorks Clinical...

Jan 2023
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Manager

Service and Support

Cerner supported the optimization of our interoperability project pretty well. It was a big...

Jan 2023
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Manager

Other Observations & Comments

Given the shorter time frame for our go-live for integration, we had good training, but then as we...

Jan 2023
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Director

Relationship

Initially, we thought there was a high level of engagement and cooperation from the Cerner folks. We...

Jan 2023
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Director

Other Observations & Comments

Cerner has a huge challenge of trying to let other areas of Cerner know what is going on within...

Jan 2023
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Director

Functionality and Upgrades

We are a Cerner shop, so any mobile solution has to dovetail flawlessly with our EMR. There was...

Jan 2023
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Director

Relationship

Cerner does not deliver on expected functionality. They do not keep development timelines. Cerner...

Jan 2023
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Director

Relationship

It is tough to try to anticipate what a change will do to our specific system, and the vendor can't...

Jan 2023
||
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Director

Lessons Learned

Our recommendation to a peer or friend would be dependent on whether that friend were with a...

Jan 2023
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Director

Relationship

If we could talk to the folks in charge of Cerner, we would ask for a real, sincere conversation...

Jan 2023
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Director

Implementation and Training

The initial training with Cerner was good, but the ongoing training is horrible. Cerner doesn't...

Jan 2023
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Director

Future Outlook

We have such a range of responses from our end users on the ease of use of the system. The number of...

Jan 2023
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Director

Service and Support

The normal path we have with Cerner is to issue a service request when we have a problem. But those...

Jan 2023
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Director

Functionality and Upgrades

The solution gives us a nice, reliable way to track information.

Jan 2023
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Director

Future Outlook

We want the ability to open two windows on a patient at once. I also want multiple views of a...

Jan 2023
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Director

Implementation and Training

The implementation and training are solely functional. That is frustrating because we have unique...

Jan 2023
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Director

Technology

I would like to have the product's form factor and battery life fixed.

Jan 2023
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Director

Relationship

The biggest difference that I have seen since the Oracle acquisition is that Oracle is very careful...

Jan 2023
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Director

Lessons Learned

We have invested a lot into CareAware Connect but have just not seen the ROI on it yet. I wouldn't...

Jan 2023
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Director

Implementation and Training

The implementation and training are solely functional and don't add anything else. That is...

Jan 2023
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Manager

Functionality and Upgrades

We have struggled a bit with the Cerner platform itself and the version we are on. The vendor sold...

Jan 2023
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Manager

Lessons Learned

The Cerner platform is still a good solution for smaller organizations that may not be as...

Jan 2023
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Manager

Interfacing and Integration

Cerner offered a lot of best practices, but we had to manipulate certain things in the system and go...

Jan 2023
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Manager

Functionality and Upgrades

The Cerner system definitely works, but there are a lot of workarounds in the process. We struggled...

Jan 2023
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Manager

Lessons Learned

The biggest struggles we have seen are related to the fact that the groups in our domain are...

Jan 2023
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Manager

Service and Support

Getting support takes a long time because Cerner struggles to get tickets resolved. We have to do a...

Jan 2023
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Manager

Functionality and Upgrades

We are in last place when it comes to seeing things come to fruition. Cerner definitely has a...

Jan 2023
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Manager

Relationship

Cerner is good about sharing information at a higher level and is open to conversations to get the...

Jan 2023
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Manager

Technology

The Cerner system does not necessarily integrate with the right departments or follow the same...

Jan 2023
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CMO

Functionality and Upgrades

I don't hear a lot of complaints about the product anymore, so I suppose that the vendor is...

Jan 2023
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CMO

Other Observations & Comments

Millennium Power Chart is the best of the not-great solutions. Oracle Health has done a lot to...

Jan 2023
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CMO

Relationship

The vendor has had some difficulty with delivering on their timelines recently because of staffing...

Jan 2023
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CMO

Other Observations & Comments

From what we are told by our IT colleagues, Oracle Health bundles things that we don't always need...

Jan 2023
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CMO

Implementation and Training

One of the vendor’s weakest points was their implementation. The initial at-the-elbow training was...

Jan 2023
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CMO

Relationship

Oracle Health tell us what isn’t in their product. That doesn't mean the product has everything we...

Jan 2023
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CMO

Functionality and Upgrades

We are satisfied with the product, but a lot of the process is muscle memory now. We have used the...

Jan 2023
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VP/Other Executive

Technology

In general, we are happy with HealtheIntent. The product is clearly innovative, which is a huge win...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Oracle Health taught us how to set up schemas. The tables create views for departments that can then...

Jan 2023
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VP/Other Executive

Interfacing and Integration

We want to be able to connect interfaces seamlessly without a lot of issues. We are already working...

Jan 2023
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VP/Other Executive

Service and Support

I do not need web support when I have people dedicated to working with us whenever we need anything....

Jan 2023
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CMO

Functionality and Upgrades

I am not crazy about a lot of the vendor’s analytics or the product's quality and back-end...

Jan 2023
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CMO

Technology

Oracle Health is way behind on their revenue cycle platform. The proverbial check has been in the...

Jan 2023
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CMO

Service and Support

The person that I work with at Oracle Health is spectacular. Some of the high-level people at the...

Jan 2023
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Manager

Functionality and Upgrades

We use CareAware Connect and the nursing application, and we advocated for some changes. The vendor...

Jan 2023
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Manager

Lessons Learned

We didn't focus on education because the people that tested CareAware Connect told us that using it...

Jan 2023
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Manager

Implementation and Training

A while ago, we were having a lot of downtime with the CareAware Connect devices and other...

Jan 2023
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Manager

Functionality and Upgrades

There are plenty of times when things go extremely smoothly and work well. For example, when we have...

Jan 2023
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Manager

Functionality and Upgrades

I am not extremely pleased with CareAware Connect. It does what it says it is going to do, but the...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Oracle Health could improve the validation process. The vendor gets everything going, but I want...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Oracle Health needs to work on their actual dashboard analytics validation and normalization. It is...

Jan 2023
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VP/Other Executive

Implementation and Training

We haven't used all of the training, but Oracle Health has sometimes gotten on the phone to do...

Jan 2023
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VP/Other Executive

Lessons Learned

HealtheIntent does a very good job of aggregating data from multiple EMRs and various payers or...

Jan 2023
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VP/Other Executive

Service and Support

The support team is quick to hear us out and is very accessible whether via the web, a phone call,...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The product works okay, but there is a lot of self-service, self-programming, and customization. I...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

It is very easy to go down rabbit holes with the platform. Exporting data is very difficult. Oracle...

Jan 2023
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CMIO

Technology

Cerner is delivering new technology, but it seems like their development of it is less complete than...

Jan 2023
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CMIO

Relationship

Oracle Health should improve the communication between the office staff and providers. They should...

Jan 2023
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CMIO

Service and Support

If I ask for an escalation to talk to a senior executive at Oracle Health, I can get that. But the...

Jan 2023
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CMIO

Future Outlook

Oracle Health’s commitment to improving workflows for providers and office staff is quite high.

Jan 2023
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CMIO

Relationship

Oracle Health is pretty transparent about things that we wish they could promise us but they can't.

Jan 2023
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CFO

Service and Support

Our biggest concern lately has been the ongoing support. It has never been good since our initial...

Jan 2023
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CMIO

Functionality and Upgrades

Even when we upgrade, Cerner always has newer code or a new version coming out. We are relatively...

Jan 2023
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CMIO

Technology

Documentation is always the biggest challenge for physicians and advanced practice providers. A...

Jan 2023
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CMIO

Functionality and Upgrades

The quality of the product's code has not been great. We have expected the quality code the vendor...

Jan 2023
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CMIO

Interfacing and Integration

We want more interoperability and to be able to exchange information more easily with Cerner sites...

Jan 2023
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CMIO

Functionality and Upgrades

The product’s user interface has gotten better over the years. The layout is fairly easy to follow,...

Jan 2023
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CMIO

Interfacing and Integration

We certainly like the fact that we are using Cerner's product across our whole enterprise. The data...

Jan 2023
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CIO

Interfacing and Integration

I like the shared chart and having it across multiple service lines. So the vendor has oncology,...

Jan 2023
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Manager

Other Observations & Comments

We struggled when we did our financials in-house. We ended up outsourcing our coding and billing to...

Jan 2023
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Manager

Relationship

Sometimes we have issues with things flowing from Cerner to a third-party financial company. Cerner...

Jan 2023
||
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Nurse

Implementation and Training

Prior to going live with Millennium PowerChart, our registration process was in a different program....

Jan 2023
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CIO

Technology

The platform is outdated and needs an uplift. It is a heavy build effort to create customized...

Jan 2023
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Manager

Service and Support

Cerner’s support team takes a little bit longer to get back to us on different support cases.

Jan 2023
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Manager

Functionality and Upgrades

The Cerner solution works well. The cues are pretty straightforward, and it is easy to find...

Jan 2023
||
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Nurse

Lessons Learned

When we first went live with Millennium PowerChart, we customized it like crazy. That then made...

Jan 2023
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Manager

Sales and Contracting

We have had some demos where Cerner says the functionality will work, and then we get into the...

Jan 2023
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Manager

Interfacing and Integration

The Cerner patient accounting solution will not integrate with our other solution, and getting data...

Jan 2023
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Manager

Functionality and Upgrades

The Cerner tools that we have to use are frustrating. They could use some improvement. We can go to...

Jan 2023
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Manager

Service and Support

Sometimes we can get a good web support person at Cerner. But it is a gamble, and we have problems...

Jan 2023
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Director

Sales and Contracting

When we log service requests, the support is hit or miss. Either we get someone that is really good...

Jan 2023
||
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Director

Lessons Learned

If someone were looking at getting this product, I would tell them to look at the Soarian system...

Jan 2023
||
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Director

Lessons Learned

To be successful, we focus on understanding how the system works and using our own internal...

Jan 2023
||
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Manager

Functionality and Upgrades

We have really established good processes around HealtheIntent. Based on the way we have built our...

Jan 2023
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Manager

Lessons Learned

If I had one knock on HealtheIntent, it would be more of a knock on myself because I was building...

Jan 2023
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Manager

Relationship

I look over Cerner’s shoulder to make sure that the product gives me what I need. It is my job to...

Jan 2023
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Manager

Service and Support

We had regular meetings with the vendor where we talked through different scenarios. They also...

Jan 2023
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Manager

Functionality and Upgrades

I haven’t seen any issues in terms of CareAware Connect working as promoted. It has been pretty...

Jan 2023
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Manager

Relationship

There are some things we have requested, Cerner understands the need for those things, but those...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

CommunityWorks Financials isn’t meeting expectations for basic things. When an insurance company...

Jan 2023
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VP/Other Executive

Interfacing and Integration

We are not allowed to be as effective as we could be with integration. With the CommunityWorks...

Jan 2023
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VP/Other Executive

Service and Support

If we have issues and the support team is not answering us, then we move the issues to Cerner’s...

Jan 2023
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VP/Other Executive

Future Outlook

CommunityWorks Financials is not as robust as we would like for it to be. It is not as robust as the...

Jan 2023
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CIO

Relationship

Our biggest issue with CommunityWorks Financials is getting resources to optimize the revenue cycle....

Jan 2023
||
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Director

Relationship

Cerner has sold to Oracle. There is one big company after another. I am confident that Oracle will...

Jan 2023
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CEO/President

Implementation and Training

We got the message from Cerner that the transition to Millennium PowerChart would be easy, but it...

Jan 2023
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CEO/President

Implementation and Training

I would like to see more specific training for different departments and different disciplines...

Jan 2023
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CEO/President

Functionality and Upgrades

Right now, Millennium PowerChart isn’t meeting some of our needs. I would like it if the product...

Jan 2023
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CEO/President

Functionality and Upgrades

Our satisfaction with Millennium PowerChart has improved. The vendor has made certain modifications...

Jan 2023
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Manager

Technology

No upgrades or things have come out for Millenium PowerChart. The product has not advanced much in...

Jan 2023
||
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Manager

Functionality and Upgrades

The product often goes down unexpectedly.

Jan 2023
||
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CIO

Functionality and Upgrades

CommunityWorks Clinical Suite is good. Our implementation of the product was a lot better than our...

Jan 2023
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Director

Functionality and Upgrades

Cerner has not kept all of their promises. It is difficult to get the reports we want, especially...

Jan 2023
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Director

Technology

Cerner needs to improve the stability of the solution because the system goes down a lot; it is not...

Jan 2023
||
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CIO

Other Observations & Comments

Cerner has been trying to do some one-on-one training with us, but people don’t understand for some...

Jan 2023
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CIO

Other Observations & Comments

HealtheIntent’s success relies heavily on an organization's maturity with population health. The...

Jan 2023
||
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Director

Functionality and Upgrades

Compared to a different product I have used, CommunityWorks Financials is like a Volkswagen, and the...

Jan 2023
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Director

Technology

The technology development from Cerner has been pretty static, but that may be because of the way...

Jan 2023
||
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Director

Functionality and Upgrades

One strong point of the program is the work items. When we have a problem, we can set up work items...

Jan 2023
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Director

Functionality and Upgrades

The system’s weakest point is the statements. They are horrible. They are confusing to the patients,...

Jan 2023
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VP/Other Executive

Relationship

Since the merger with Oracle, we have heard that more and more senior people are leaving Cerner, and...

Jan 2023
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VP/Other Executive

Service and Support

It is very difficult to figure out how to solve change requests or move things forward in Millenium...

Jan 2023
||
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VP/Other Executive

Interfacing and Integration

We recently did a big go-live with some interoperability, and it is hard to understand whether some...

Jan 2023
||
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VP/Other Executive

Relationship

The Cerner folks engaging with us on projects are bright, wonderful, lovely people, but they have...

Jan 2023
||
(0)
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VP/Other Executive

Implementation and Training

We have been getting so many inexperienced consultants helping us with Cerner’s new technology....

Jan 2023
||
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Manager

Relationship

I would recommend communication from the vendor for the whole platform, whether it is communicating...

Jan 2023
||
(0)
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CMIO

Functionality and Upgrades

I would like a more agile product that delivers insight more quickly and identifies insights we are...

Jan 2023
||
(0)
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Manager

Technology

There is a nursing app that works exactly as we anticipated, and it is assisting us in giving out...

Jan 2023
||
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Manager

Functionality and Upgrades

There was a dependency that the vendor imposed with one of the cloud updates that wasn’t generally...

Jan 2023
||
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Manager

Service and Support

It seems like every time we log a service request with an issue, it ends up getting escalated to...

Jan 2023
||
(0)
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Manager

Implementation and Training

The training is a wiki, and it is up to us to go and find what we need. It is not reasonable for us...

Jan 2023
||
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Manager

Lessons Learned

Generally, with pieces in the cloud, people need to be very aware of the documentation that comes...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

CareAware Connect is on the cloud, so we are current. We get a notification that new functionality...

Jan 2023
||
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Manager

Other Observations & Comments

Within CareAware Connect, there are some components that I don’t think I would purchase again. We...

Jan 2023
||
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Manager

Lessons Learned

The vendor offered the platform with some caveats that weren’t implemented at our organization, so...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

We thought we were going to be able to tie staff to the patients, but the technology that the vendor...

Jan 2023
||
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Manager

Technology

The way we have CareAware Connect set up now is not intuitive. The system knows what we want it to...

Jan 2023
||
(0)
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CIO

Functionality and Upgrades

I like the real-time data access, analytics, and robustness that come from HealtheIntent being a...

Dec 2022
||
(0)
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CIO

Implementation and Training

It is always a heavy lift to install a robust, mature product. I would like to see that lift be...

Dec 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Cerner's support has been slow, and the product enhancements have not come as promised. The product...

Dec 2022
||
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Nurse

Functionality and Upgrades

I would tell others that PowerChart Oncology is very beneficial. All of the information in the...

Dec 2022
||
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Manager

Other Observations & Comments

We have unique needs in our facility, so we have a lot of documentation, and that can make using...

Dec 2022
||
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Manager

Service and Support

Our main Cerner representative has been an amazing and great support for our organization. Nothing...

Dec 2022
||
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Manager

Functionality and Upgrades

One of the solutions that we have within HealtheIntent is HealtheCare, and while it is a good tool,...

Dec 2022
||
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Manager

Relationship

There was a time when Cerner discontinued a particular data set within the product, and we did not...

Dec 2022
||
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Director

Interfacing and Integration

There are so many moving pieces in HealtheIntent, and sometimes the vendor's teams seem siloed. We...

Dec 2022
||
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Director

Future Outlook

The vendor is making some progress toward enhancements in terms of ease of use, but we are still...

Dec 2022
||
(0)
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Director

Service and Support

The vendor has gotten a lot better with their support lately. They have assigned client executives...

Dec 2022
||
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Manager

Technology

Overall, HealtheIntent is a very powerful platform. The key for us has been getting our staff up to...

Dec 2022
||
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Manager

Functionality and Upgrades

Part of what we have had a challenge with in HealtheIntent is the rollout of something called...

Dec 2022
||
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Manager

Relationship

We have a great relationship with Cerner, although early on we did have a particular problem with a...

Dec 2022
||
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Director

Implementation and Training

The vendor keeps their promises half of the time. We have issues with resolving important things....

Dec 2022
||
(0)
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Director

Relationship

It has been a challenge getting anything done because we have to make sure our Cerner team...

Dec 2022
||
(0)
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Director

Implementation and Training

Cerner could improve their implementation process because it has been rocky. We have found a lot of...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Cerner has done well from a patient accounting standpoint because they have been trying to modernize...

Dec 2022
||
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Manager

Other Observations & Comments

The one knock on HealtheRegistries is that practices that have a different EMR think of using the...

Dec 2022
||
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CMIO

Functionality and Upgrades

Millennium Power Chart is tried and true. People are used to using it. Once someone knows how to use...

Dec 2022
||
(0)
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CMIO

Functionality and Upgrades

The downside of the product is that training people to use it, especially when those people have...

Dec 2022
||
(0)
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Director

Future Outlook

We have specific people we can reach out to. We are in the middle of a project, and once we get that...

Dec 2022
||
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Director

Functionality and Upgrades

HealtheRegistries has been a little tricky. Our end users use the embedded version of the system's...

Dec 2022
||
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CMIO

Functionality and Upgrades

The challenge of HealtheIntent is that it is being used differently by different people. I would...

Dec 2022
||
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Manager

Service and Support

I don’t know what Cerner promised us, but I would expect them to be able to answer what their...

Dec 2022
||
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Manager

Service and Support

There are a lot of enhancements we have requested from Cerner to make PowerChart Oncology work...

Dec 2022
||
(0)
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Manager

Future Outlook

If something is not getting taken care of, we can escalate things to the Cerner executives. I am not...

Dec 2022
||
(0)
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Manager

Implementation and Training

Cerner did give us consultants during our PowerChart Oncology implementation, but the product was so...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

For the most part, PowerChart Oncology does what the vendor said it would do, but there are some...

Dec 2022
||
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VP/Other Executive

Service and Support

When we open a ticket, it can take a very long time to get a resolution. Things have gotten worse...

Dec 2022
||
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VP/Other Executive

Relationship

I don’t want to be unfair, but Cerner is sometimes slow to keep promises. But if we buy something...

Dec 2022
||
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VP/Other Executive

Technology

Cerner will sunset old equipment and bring on new equipment when appropriate.

Dec 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

There aren't a lot of really good solutions out there for population health management, but...

Dec 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

HealtheIntent has a lot of flexibility with integration. The product brings on new data sources that...

Dec 2022
||
(0)
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Director

Other Observations & Comments

We wish we could do billing with Cerner’s product for care management. We have to do extra work for...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

We use HealtheCare Manager for chronic care management programs and for tracking transitional care...

Dec 2022
||
(0)
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Analyst/Coordinator

Other Observations & Comments

Cerner should have more use cases for HealtheIntent.

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Cerner needs to take a strong look at their software programming ability. The vendor has dropped off...

Dec 2022
||
(0)
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Director

Interfacing and Integration

Our biggest issue with the product is how fragmented it feels. We really want to have a single EMR...

Dec 2022
||
(0)
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Director

Future Outlook

Cerner has dropped back quite a bit in the last year or so, and we have not been sure why. We were...

Dec 2022
||
(0)
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Director

Other Observations & Comments

We have loved the familiarity that Cerner has had with our end users. Everyone has made the leap,...

Dec 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Cerner could do a better job, but I don’t have a specific laundry list of things I would like to see...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

Cerner has poor customer service. Getting a response takes forever, and then responses are very...

Dec 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I don't see Cerner offering or advertising training. Even if they did offer training, it would be...

Dec 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The administrative tools in HealtheLife are very easy to use.

Dec 2022
||
(0)
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Analyst/Coordinator

Service and Support

The team at Cerner that supports HealtheLife is completely up-to-date with the needs of their...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

We have had several instances where we have gone through an upgrade and then the vendor has had to...

Dec 2022
||
(0)
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Director

Service and Support

Cerner's support is embedded in the system, so the vendor is pretty responsive to our immediate needs....

Dec 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I wish there were more canned reports available within Cerner Practice Management. I wish the...

Dec 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Cerner Practice Management’s workflow for adding appointments is very good and user friendly.

Dec 2022
||
(0)
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Analyst/Coordinator

Service and Support

I can see the ideas that clients submit for Cerner Practice Management, and Cerner is listening and...

Dec 2022
||
(0)
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CIO

Functionality and Upgrades

HealtheLife is pretty easy to use. We really don't need training; we teach ourselves.

Dec 2022
||
(0)
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CIO

Functionality and Upgrades

HealtheLife does the bare bones of what we need it to.

Dec 2022
||
(0)
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CIO

Other Observations & Comments

If a provider uses Cerner's products, then they have to use HealtheLife, and we need to break out of...

Dec 2022
||
(0)
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CIO

Functionality and Upgrades

There needs to be a more easy, seamless experience in HealtheLife for patients because we keep...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

Cerner is a great partner, but their communication tool has limited our ability to provide a great...

Dec 2022
||
(0)
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Manager

Lessons Learned

A lot of Cerner’s promises eventually come to fruition, but the plans get delayed for a long time....

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

We don't have a bad taste in our mouths about Cerner claiming certain functionalities in their...

Dec 2022
||
(0)
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Director

Interfacing and Integration

The relationship between our chargemaster, the patient accounting module, and orders is really...

Dec 2022
||
(0)
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Director

Service and Support

Our physicians are not happy with just any EMR, and they are not happy with CommunityWorks Clinical...

Dec 2022
||
(0)
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Manager

Relationship

There are a lot of costs involved with licensing professional services, and that is an expensive...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

Cerner does put out some communication, but there is definitely room for improvement. The vendor...

Dec 2022
||
(0)
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Director

Service and Support

At the go-live, we were promised functionalities that we weren't given access to or couldn't...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Cerner's system hasn’t been the worst, but it also hasn’t been the best. A lot of functionalities...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Within the patient accounting module, we can absolutely see everything that we need to see about a...

Dec 2022
||
(0)
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Director

Future Outlook

I have a love-hate relationship with Cerner in that Cerner's product is this great, big, powerful...

Dec 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

In the CommunityWorks environment, users cannot even see the rules that are used to build the...

Dec 2022
||
(0)
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Manager

Technology

Our partnership with Cerner when we went live was adequate. We had a relationship with a prior...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

A nice thing about our Cerner product is that it is unlike Twitter where people are limited by the...

Dec 2022
||
(0)
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Manager

Service and Support

There were a lot of requests that Cerner pushed back on possibly because they did not have the...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

The authentication part of Cerner’s product has been pretty good. From a user perspective, not...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

From a cyber perspective, the authentication aspect of Cerner's system is not the best. The system...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

We struggle with the Cerner tool being more of a smartphone device because we are used to another...

Dec 2022
||
(0)
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Manager

Interfacing and Integration

CareAware Connect’s integration with our other Cerner product needs to be more robust.

Dec 2022
||
(0)
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Director

Technology

We have not had good buy-in with CareAware Connect because the mobile devices are big, bulky, and...

Dec 2022
||
(0)
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Director

Service and Support

I don't feel like the vendor has proactive service. We really have to push issues on our end.

Dec 2022
||
(0)
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Director

Functionality and Upgrades

Cerner warns us in advance about upgrades. The upgrades take place in a timely manner.

Dec 2022
||
(0)
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Manager

Technology

I have had spotty results with CareAware Connect due to my network connection. I have had pockets of...

Dec 2022
||
(0)
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Manager

Functionality and Upgrades

Connect Nursing has a feature called Care Team, and that feature allows us to view who is assigned...

Dec 2022
||
(0)
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Manager

Service and Support

Cerner oversold and overpromised the solution. Increasing the adoption rate at my sites has been...

Dec 2022
||
(0)
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Manager

Service and Support

I have to spend a lot of time figuring out who to reach or how to obtain certain information, but...

Dec 2022
||
(0)
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Director

Future Outlook

Our executives for patient accounting absolutely hate Cerner, and they are hopeful that when we move...

Dec 2022
||
(0)
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Director

Implementation and Training

Cerner’s model is that when we are implementing a new product, they come in and do the...

Dec 2022
||
(0)
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Director

Technology

What we are seeing is that Cerner’s development is very slow. In fact, now it is nonexistent. We...

Dec 2022
||
(0)
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Director

Relationship

Cerner did not listen, and that has caused us a great deal of pain. They would come up with...

Dec 2022
||
(0)
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Director

Functionality and Upgrades

PowerChart Ambulatory has worked well for us; everybody has been pretty happy with the product and...

Dec 2022
||
(0)
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CMIO

Functionality and Upgrades

HealtheLife’s integration with other platforms is important. I don't like the system's user...

Dec 2022
||
(0)
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CNIO

Interfacing and Integration

We have a little integration between PowerChart Ambulatory and other solutions, but more integration...

Dec 2022
||
(0)
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CNIO

Interfacing and Integration

Cerner has good primary care content. It is helpful to have our health system integrated within the...

Dec 2022
||
(0)
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Director

Service and Support

We asked Cerner whether we could meet and go over our open support issues, and they just looked at...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

Cerner's products are not well integrated with clinical products. Cerner's domain strategy is...

Nov 2022
||
(0)
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Director

Relationship

When the Java version of the system came out, it was ambulatory based. Cerner quickly released that...

Nov 2022
||
(0)
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Director

Other Observations & Comments

While Cerner delivers on their vision, there is a very long on-ramp.

Nov 2022
||
(0)
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Director

Implementation and Training

Cerner’s training is abysmal across the board. We would like to see some kind of training program...

Nov 2022
||
(0)
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CIO

Service and Support

Considering population health, we might have to migrate to something other than CareAware Connect....

Nov 2022
||
(0)
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CIO

Relationship

We don’t get additional training from the vendor. As long as they have their cash, Cerner just lets...

Nov 2022
||
(0)
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CIO

Other Observations & Comments

We have some interfaces between Cerner and our other system, and those work okay. We also do...

Nov 2022
||
(0)
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CIO

Relationship

We are extremely dissatisfied with Cerner’s proactiveness. We have someone from Cerner who is...

Nov 2022
||
(0)
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Physician

Relationship

We feel like we are talking a different language than Cerner. They talk IT, and we talk medicine, so...

Nov 2022
||
(0)
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Physician

ROI / Cost

If we are measuring how long we spend in the EMR, then it is terrible. Cerner sends us reports of...

Nov 2022
||
(0)
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Physician

ROI / Cost

Cerner's system is wildly expensive, and it has a lot of problems.

Nov 2022
||
(0)
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Physician

Other Observations & Comments

Cerner's system does get improved from time to time. There have been a couple of things that we have...

Nov 2022
||
(0)
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Physician

Relationship

Cerner tries to work with us, but Cerner has given us enough headaches over the years that it is...

Nov 2022
||
(0)
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Physician

Functionality and Upgrades

There is an old Cerner system and a new Cerner system; the system is a hybrid. In the old Cerner...

Nov 2022
||
(0)
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Physician

Functionality and Upgrades

The training was fine, and Cerner does a pretty good job of keeping us updated. Whenever they make a...

Nov 2022
||
(0)
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Physician

ROI / Cost

Cerner's system is adequate. It does all the things an EMR is supposed to do. Cerner has not...

Nov 2022
||
(0)
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Physician

ROI / Cost

We would like to see Cerner be more efficient and have the EMR help us throughout our day. We would...

Nov 2022
||
(0)
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Physician

Other Observations & Comments

We do not use Cerner’s support often; we have our local computer people here that help us, and they...

Nov 2022
||
(0)
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Physician

Relationship

Cerner's system is a big ship to drive. Whenever we want to make a change, it has to be for a...

Nov 2022
||
(0)