Cerner Suite
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
There are a lot of things I like about Cerner Millennium Behavioral Health. In terms of behavioral...
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Functionality and Upgrades
It would be helpful if we had some of the AI that a competing vendor is using. We want functions...
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Service and Support
If we get a couple of devices that are broken or have cracked screens, we call Cerner, and the...
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Functionality and Upgrades
Cerner does flawless upgrades.
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Technology
We have some issues with CareAware Connect. We have problems with the armbands not getting the...
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Service and Support
The biggest thing the vendor needs to do to improve is to listen to the users. When someone is...
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Other Observations & Comments
We hear from the vendor quite often when there are issues and problems. Lately, the vendor has been...
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Functionality and Upgrades
One of the advantages of Oracle Health is they do seem to keep us up-to-date on their most current versions....
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Service and Support
The transition from Cerner to Oracle Health was rough at first. Oracle Health has been somewhat...
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Service and Support
Cerner’s support has really suffered; it is starting to improve a bit, but we have definitely...
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Relationship
Oracle Health listens very well. They have advisory councils and listen to clients about...
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Other Observations & Comments
Oracle Health is going through some growing pains. A lot of the original Cerner folks were gutted,...
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Win/Loss - Why they were not selected (by non-clients)
Many of our staff members like the fact that everything is in one place in CommunityWorks Clinical...
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Service and Support
Cerner supported the optimization of our interoperability project pretty well. It was a big...
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Other Observations & Comments
Given the shorter time frame for our go-live for integration, we had good training, but then as we...
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Relationship
Initially, we thought there was a high level of engagement and cooperation from the Cerner folks. We...
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Other Observations & Comments
Cerner has a huge challenge of trying to let other areas of Cerner know what is going on within...
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Functionality and Upgrades
We are a Cerner shop, so any mobile solution has to dovetail flawlessly with our EMR. There was...
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Relationship
Cerner does not deliver on expected functionality. They do not keep development timelines. Cerner...
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Relationship
It is tough to try to anticipate what a change will do to our specific system, and the vendor can't...
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Lessons Learned
Our recommendation to a peer or friend would be dependent on whether that friend were with a...
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Relationship
If we could talk to the folks in charge of Cerner, we would ask for a real, sincere conversation...
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Implementation and Training
The initial training with Cerner was good, but the ongoing training is horrible. Cerner doesn't...
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Future Outlook
We have such a range of responses from our end users on the ease of use of the system. The number of...
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Service and Support
The normal path we have with Cerner is to issue a service request when we have a problem. But those...
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Functionality and Upgrades
The solution gives us a nice, reliable way to track information.
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Future Outlook
We want the ability to open two windows on a patient at once. I also want multiple views of a...
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Implementation and Training
The implementation and training are solely functional. That is frustrating because we have unique...
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Technology
I would like to have the product's form factor and battery life fixed.
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Relationship
The biggest difference that I have seen since the Oracle acquisition is that Oracle is very careful...
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Lessons Learned
We have invested a lot into CareAware Connect but have just not seen the ROI on it yet. I wouldn't...
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Implementation and Training
The implementation and training are solely functional and don't add anything else. That is...
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Functionality and Upgrades
We have struggled a bit with the Cerner platform itself and the version we are on. The vendor sold...
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Lessons Learned
The Cerner platform is still a good solution for smaller organizations that may not be as...
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Interfacing and Integration
Cerner offered a lot of best practices, but we had to manipulate certain things in the system and go...
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Functionality and Upgrades
The Cerner system definitely works, but there are a lot of workarounds in the process. We struggled...
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Lessons Learned
The biggest struggles we have seen are related to the fact that the groups in our domain are...
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Service and Support
Getting support takes a long time because Cerner struggles to get tickets resolved. We have to do a...
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Functionality and Upgrades
We are in last place when it comes to seeing things come to fruition. Cerner definitely has a...
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Relationship
Cerner is good about sharing information at a higher level and is open to conversations to get the...
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Technology
The Cerner system does not necessarily integrate with the right departments or follow the same...
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Functionality and Upgrades
I don't hear a lot of complaints about the product anymore, so I suppose that the vendor is...
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Other Observations & Comments
Millennium Power Chart is the best of the not-great solutions. Oracle Health has done a lot to...
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Relationship
The vendor has had some difficulty with delivering on their timelines recently because of staffing...
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Other Observations & Comments
From what we are told by our IT colleagues, Oracle Health bundles things that we don't always need...
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Implementation and Training
One of the vendor’s weakest points was their implementation. The initial at-the-elbow training was...
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Relationship
Oracle Health tell us what isn’t in their product. That doesn't mean the product has everything we...
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Functionality and Upgrades
We are satisfied with the product, but a lot of the process is muscle memory now. We have used the...
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Technology
In general, we are happy with HealtheIntent. The product is clearly innovative, which is a huge win...
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Functionality and Upgrades
Oracle Health taught us how to set up schemas. The tables create views for departments that can then...
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Interfacing and Integration
We want to be able to connect interfaces seamlessly without a lot of issues. We are already working...
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Service and Support
I do not need web support when I have people dedicated to working with us whenever we need anything....
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Functionality and Upgrades
I am not crazy about a lot of the vendor’s analytics or the product's quality and back-end...
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Technology
Oracle Health is way behind on their revenue cycle platform. The proverbial check has been in the...
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Service and Support
The person that I work with at Oracle Health is spectacular. Some of the high-level people at the...
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Functionality and Upgrades
We use CareAware Connect and the nursing application, and we advocated for some changes. The vendor...
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Lessons Learned
We didn't focus on education because the people that tested CareAware Connect told us that using it...
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Implementation and Training
A while ago, we were having a lot of downtime with the CareAware Connect devices and other...
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Functionality and Upgrades
There are plenty of times when things go extremely smoothly and work well. For example, when we have...
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Functionality and Upgrades
I am not extremely pleased with CareAware Connect. It does what it says it is going to do, but the...
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Functionality and Upgrades
Oracle Health could improve the validation process. The vendor gets everything going, but I want...
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Functionality and Upgrades
Oracle Health needs to work on their actual dashboard analytics validation and normalization. It is...
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Implementation and Training
We haven't used all of the training, but Oracle Health has sometimes gotten on the phone to do...
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Lessons Learned
HealtheIntent does a very good job of aggregating data from multiple EMRs and various payers or...
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Service and Support
The support team is quick to hear us out and is very accessible whether via the web, a phone call,...
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Functionality and Upgrades
The product works okay, but there is a lot of self-service, self-programming, and customization. I...
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Functionality and Upgrades
It is very easy to go down rabbit holes with the platform. Exporting data is very difficult. Oracle...
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Technology
Cerner is delivering new technology, but it seems like their development of it is less complete than...
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Relationship
Oracle Health should improve the communication between the office staff and providers. They should...
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Service and Support
If I ask for an escalation to talk to a senior executive at Oracle Health, I can get that. But the...
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Future Outlook
Oracle Health’s commitment to improving workflows for providers and office staff is quite high.
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Relationship
Oracle Health is pretty transparent about things that we wish they could promise us but they can't.
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Service and Support
Our biggest concern lately has been the ongoing support. It has never been good since our initial...
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Functionality and Upgrades
Even when we upgrade, Cerner always has newer code or a new version coming out. We are relatively...
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Technology
Documentation is always the biggest challenge for physicians and advanced practice providers. A...
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Functionality and Upgrades
The quality of the product's code has not been great. We have expected the quality code the vendor...
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Interfacing and Integration
We want more interoperability and to be able to exchange information more easily with Cerner sites...
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Functionality and Upgrades
The product’s user interface has gotten better over the years. The layout is fairly easy to follow,...
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Interfacing and Integration
We certainly like the fact that we are using Cerner's product across our whole enterprise. The data...
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Interfacing and Integration
I like the shared chart and having it across multiple service lines. So the vendor has oncology,...
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Other Observations & Comments
We struggled when we did our financials in-house. We ended up outsourcing our coding and billing to...
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Relationship
Sometimes we have issues with things flowing from Cerner to a third-party financial company. Cerner...
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Implementation and Training
Prior to going live with Millennium PowerChart, our registration process was in a different program....
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Technology
The platform is outdated and needs an uplift. It is a heavy build effort to create customized...
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Service and Support
Cerner’s support team takes a little bit longer to get back to us on different support cases.
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Functionality and Upgrades
The Cerner solution works well. The cues are pretty straightforward, and it is easy to find...
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Lessons Learned
When we first went live with Millennium PowerChart, we customized it like crazy. That then made...
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Sales and Contracting
We have had some demos where Cerner says the functionality will work, and then we get into the...
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Interfacing and Integration
The Cerner patient accounting solution will not integrate with our other solution, and getting data...
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Functionality and Upgrades
The Cerner tools that we have to use are frustrating. They could use some improvement. We can go to...
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Service and Support
Sometimes we can get a good web support person at Cerner. But it is a gamble, and we have problems...
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Sales and Contracting
When we log service requests, the support is hit or miss. Either we get someone that is really good...
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Lessons Learned
If someone were looking at getting this product, I would tell them to look at the Soarian system...
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Lessons Learned
To be successful, we focus on understanding how the system works and using our own internal...
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Functionality and Upgrades
We have really established good processes around HealtheIntent. Based on the way we have built our...
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Lessons Learned
If I had one knock on HealtheIntent, it would be more of a knock on myself because I was building...
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Relationship
I look over Cerner’s shoulder to make sure that the product gives me what I need. It is my job to...
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Service and Support
We had regular meetings with the vendor where we talked through different scenarios. They also...
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Functionality and Upgrades
I haven’t seen any issues in terms of CareAware Connect working as promoted. It has been pretty...
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Relationship
There are some things we have requested, Cerner understands the need for those things, but those...
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Functionality and Upgrades
CommunityWorks Financials isn’t meeting expectations for basic things. When an insurance company...
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Interfacing and Integration
We are not allowed to be as effective as we could be with integration. With the CommunityWorks...
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Service and Support
If we have issues and the support team is not answering us, then we move the issues to Cerner’s...
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Future Outlook
CommunityWorks Financials is not as robust as we would like for it to be. It is not as robust as the...
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Relationship
Our biggest issue with CommunityWorks Financials is getting resources to optimize the revenue cycle....
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Relationship
Cerner has sold to Oracle. There is one big company after another. I am confident that Oracle will...
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Implementation and Training
We got the message from Cerner that the transition to Millennium PowerChart would be easy, but it...
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Implementation and Training
I would like to see more specific training for different departments and different disciplines...
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Functionality and Upgrades
Right now, Millennium PowerChart isn’t meeting some of our needs. I would like it if the product...
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Functionality and Upgrades
Our satisfaction with Millennium PowerChart has improved. The vendor has made certain modifications...
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Technology
No upgrades or things have come out for Millenium PowerChart. The product has not advanced much in...
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Functionality and Upgrades
The product often goes down unexpectedly.
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Functionality and Upgrades
CommunityWorks Clinical Suite is good. Our implementation of the product was a lot better than our...
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Functionality and Upgrades
Cerner has not kept all of their promises. It is difficult to get the reports we want, especially...
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Technology
Cerner needs to improve the stability of the solution because the system goes down a lot; it is not...
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Other Observations & Comments
Cerner has been trying to do some one-on-one training with us, but people don’t understand for some...
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Other Observations & Comments
HealtheIntent’s success relies heavily on an organization's maturity with population health. The...
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Functionality and Upgrades
Compared to a different product I have used, CommunityWorks Financials is like a Volkswagen, and the...
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Technology
The technology development from Cerner has been pretty static, but that may be because of the way...
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Functionality and Upgrades
One strong point of the program is the work items. When we have a problem, we can set up work items...
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Functionality and Upgrades
The system’s weakest point is the statements. They are horrible. They are confusing to the patients,...
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Relationship
Since the merger with Oracle, we have heard that more and more senior people are leaving Cerner, and...
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Service and Support
It is very difficult to figure out how to solve change requests or move things forward in Millenium...
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Interfacing and Integration
We recently did a big go-live with some interoperability, and it is hard to understand whether some...
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Relationship
The Cerner folks engaging with us on projects are bright, wonderful, lovely people, but they have...
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Implementation and Training
We have been getting so many inexperienced consultants helping us with Cerner’s new technology....
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Relationship
I would recommend communication from the vendor for the whole platform, whether it is communicating...
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Functionality and Upgrades
I would like a more agile product that delivers insight more quickly and identifies insights we are...
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Technology
There is a nursing app that works exactly as we anticipated, and it is assisting us in giving out...
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Functionality and Upgrades
There was a dependency that the vendor imposed with one of the cloud updates that wasn’t generally...
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Service and Support
It seems like every time we log a service request with an issue, it ends up getting escalated to...
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Implementation and Training
The training is a wiki, and it is up to us to go and find what we need. It is not reasonable for us...
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Lessons Learned
Generally, with pieces in the cloud, people need to be very aware of the documentation that comes...
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Functionality and Upgrades
CareAware Connect is on the cloud, so we are current. We get a notification that new functionality...
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Other Observations & Comments
Within CareAware Connect, there are some components that I don’t think I would purchase again. We...
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Lessons Learned
The vendor offered the platform with some caveats that weren’t implemented at our organization, so...
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Functionality and Upgrades
We thought we were going to be able to tie staff to the patients, but the technology that the vendor...
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Technology
The way we have CareAware Connect set up now is not intuitive. The system knows what we want it to...
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Functionality and Upgrades
I like the real-time data access, analytics, and robustness that come from HealtheIntent being a...
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Implementation and Training
It is always a heavy lift to install a robust, mature product. I would like to see that lift be...
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Functionality and Upgrades
Cerner's support has been slow, and the product enhancements have not come as promised. The product...
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Functionality and Upgrades
I would tell others that PowerChart Oncology is very beneficial. All of the information in the...
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Other Observations & Comments
We have unique needs in our facility, so we have a lot of documentation, and that can make using...
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Service and Support
Our main Cerner representative has been an amazing and great support for our organization. Nothing...
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Functionality and Upgrades
One of the solutions that we have within HealtheIntent is HealtheCare, and while it is a good tool,...
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Relationship
There was a time when Cerner discontinued a particular data set within the product, and we did not...
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Interfacing and Integration
There are so many moving pieces in HealtheIntent, and sometimes the vendor's teams seem siloed. We...
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Future Outlook
The vendor is making some progress toward enhancements in terms of ease of use, but we are still...
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Service and Support
The vendor has gotten a lot better with their support lately. They have assigned client executives...
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Technology
Overall, HealtheIntent is a very powerful platform. The key for us has been getting our staff up to...
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Functionality and Upgrades
Part of what we have had a challenge with in HealtheIntent is the rollout of something called...
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Relationship
We have a great relationship with Cerner, although early on we did have a particular problem with a...
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Implementation and Training
The vendor keeps their promises half of the time. We have issues with resolving important things....
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Relationship
It has been a challenge getting anything done because we have to make sure our Cerner team...
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Implementation and Training
Cerner could improve their implementation process because it has been rocky. We have found a lot of...
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Functionality and Upgrades
Cerner has done well from a patient accounting standpoint because they have been trying to modernize...
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Other Observations & Comments
The one knock on HealtheRegistries is that practices that have a different EMR think of using the...
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Functionality and Upgrades
Millennium Power Chart is tried and true. People are used to using it. Once someone knows how to use...
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Functionality and Upgrades
The downside of the product is that training people to use it, especially when those people have...
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Future Outlook
We have specific people we can reach out to. We are in the middle of a project, and once we get that...
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Functionality and Upgrades
HealtheRegistries has been a little tricky. Our end users use the embedded version of the system's...
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Functionality and Upgrades
The challenge of HealtheIntent is that it is being used differently by different people. I would...
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Service and Support
I don’t know what Cerner promised us, but I would expect them to be able to answer what their...
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Service and Support
There are a lot of enhancements we have requested from Cerner to make PowerChart Oncology work...
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Future Outlook
If something is not getting taken care of, we can escalate things to the Cerner executives. I am not...
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Implementation and Training
Cerner did give us consultants during our PowerChart Oncology implementation, but the product was so...
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Functionality and Upgrades
For the most part, PowerChart Oncology does what the vendor said it would do, but there are some...
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Service and Support
When we open a ticket, it can take a very long time to get a resolution. Things have gotten worse...
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Relationship
I don’t want to be unfair, but Cerner is sometimes slow to keep promises. But if we buy something...
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Technology
Cerner will sunset old equipment and bring on new equipment when appropriate.
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Other Observations & Comments
There aren't a lot of really good solutions out there for population health management, but...
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Functionality and Upgrades
HealtheIntent has a lot of flexibility with integration. The product brings on new data sources that...
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Other Observations & Comments
We wish we could do billing with Cerner’s product for care management. We have to do extra work for...
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Functionality and Upgrades
We use HealtheCare Manager for chronic care management programs and for tracking transitional care...
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Other Observations & Comments
Cerner should have more use cases for HealtheIntent.
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Functionality and Upgrades
Cerner needs to take a strong look at their software programming ability. The vendor has dropped off...
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Interfacing and Integration
Our biggest issue with the product is how fragmented it feels. We really want to have a single EMR...
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Future Outlook
Cerner has dropped back quite a bit in the last year or so, and we have not been sure why. We were...
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Other Observations & Comments
We have loved the familiarity that Cerner has had with our end users. Everyone has made the leap,...
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Functionality and Upgrades
Cerner could do a better job, but I don’t have a specific laundry list of things I would like to see...
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Functionality and Upgrades
Cerner has poor customer service. Getting a response takes forever, and then responses are very...
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Implementation and Training
I don't see Cerner offering or advertising training. Even if they did offer training, it would be...
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Functionality and Upgrades
The administrative tools in HealtheLife are very easy to use.
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Service and Support
The team at Cerner that supports HealtheLife is completely up-to-date with the needs of their...
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Functionality and Upgrades
We have had several instances where we have gone through an upgrade and then the vendor has had to...
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Service and Support
Cerner's support is embedded in the system, so the vendor is pretty responsive to our immediate needs....
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Functionality and Upgrades
I wish there were more canned reports available within Cerner Practice Management. I wish the...
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Functionality and Upgrades
Cerner Practice Management’s workflow for adding appointments is very good and user friendly.
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Service and Support
I can see the ideas that clients submit for Cerner Practice Management, and Cerner is listening and...
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Functionality and Upgrades
HealtheLife is pretty easy to use. We really don't need training; we teach ourselves.
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Functionality and Upgrades
HealtheLife does the bare bones of what we need it to.
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Other Observations & Comments
If a provider uses Cerner's products, then they have to use HealtheLife, and we need to break out of...
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Functionality and Upgrades
There needs to be a more easy, seamless experience in HealtheLife for patients because we keep...
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Functionality and Upgrades
Cerner is a great partner, but their communication tool has limited our ability to provide a great...
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Lessons Learned
A lot of Cerner’s promises eventually come to fruition, but the plans get delayed for a long time....
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Functionality and Upgrades
We don't have a bad taste in our mouths about Cerner claiming certain functionalities in their...
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Interfacing and Integration
The relationship between our chargemaster, the patient accounting module, and orders is really...
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Service and Support
Our physicians are not happy with just any EMR, and they are not happy with CommunityWorks Clinical...
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Relationship
There are a lot of costs involved with licensing professional services, and that is an expensive...
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Functionality and Upgrades
Cerner does put out some communication, but there is definitely room for improvement. The vendor...
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Service and Support
At the go-live, we were promised functionalities that we weren't given access to or couldn't...
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Functionality and Upgrades
Cerner's system hasn’t been the worst, but it also hasn’t been the best. A lot of functionalities...
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Functionality and Upgrades
Within the patient accounting module, we can absolutely see everything that we need to see about a...
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Future Outlook
I have a love-hate relationship with Cerner in that Cerner's product is this great, big, powerful...
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Implementation and Training
In the CommunityWorks environment, users cannot even see the rules that are used to build the...
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Technology
Our partnership with Cerner when we went live was adequate. We had a relationship with a prior...
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Functionality and Upgrades
A nice thing about our Cerner product is that it is unlike Twitter where people are limited by the...
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Service and Support
There were a lot of requests that Cerner pushed back on possibly because they did not have the...
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Functionality and Upgrades
The authentication part of Cerner’s product has been pretty good. From a user perspective, not...
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Functionality and Upgrades
From a cyber perspective, the authentication aspect of Cerner's system is not the best. The system...
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Functionality and Upgrades
We struggle with the Cerner tool being more of a smartphone device because we are used to another...
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Interfacing and Integration
CareAware Connect’s integration with our other Cerner product needs to be more robust.
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Technology
We have not had good buy-in with CareAware Connect because the mobile devices are big, bulky, and...
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Service and Support
I don't feel like the vendor has proactive service. We really have to push issues on our end.
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Functionality and Upgrades
Cerner warns us in advance about upgrades. The upgrades take place in a timely manner.
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Technology
I have had spotty results with CareAware Connect due to my network connection. I have had pockets of...
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Functionality and Upgrades
Connect Nursing has a feature called Care Team, and that feature allows us to view who is assigned...
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Service and Support
Cerner oversold and overpromised the solution. Increasing the adoption rate at my sites has been...
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Service and Support
I have to spend a lot of time figuring out who to reach or how to obtain certain information, but...
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Future Outlook
Our executives for patient accounting absolutely hate Cerner, and they are hopeful that when we move...
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Implementation and Training
Cerner’s model is that when we are implementing a new product, they come in and do the...
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Technology
What we are seeing is that Cerner’s development is very slow. In fact, now it is nonexistent. We...
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Relationship
Cerner did not listen, and that has caused us a great deal of pain. They would come up with...
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Functionality and Upgrades
PowerChart Ambulatory has worked well for us; everybody has been pretty happy with the product and...
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Functionality and Upgrades
HealtheLife’s integration with other platforms is important. I don't like the system's user...
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Interfacing and Integration
We have a little integration between PowerChart Ambulatory and other solutions, but more integration...
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Interfacing and Integration
Cerner has good primary care content. It is helpful to have our health system integrated within the...
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Service and Support
We asked Cerner whether we could meet and go over our open support issues, and they just looked at...
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Functionality and Upgrades
Cerner's products are not well integrated with clinical products. Cerner's domain strategy is...
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Relationship
When the Java version of the system came out, it was ambulatory based. Cerner quickly released that...
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Other Observations & Comments
While Cerner delivers on their vision, there is a very long on-ramp.
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Implementation and Training
Cerner’s training is abysmal across the board. We would like to see some kind of training program...
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Service and Support
Considering population health, we might have to migrate to something other than CareAware Connect....
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Relationship
We don’t get additional training from the vendor. As long as they have their cash, Cerner just lets...
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Other Observations & Comments
We have some interfaces between Cerner and our other system, and those work okay. We also do...
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Relationship
We are extremely dissatisfied with Cerner’s proactiveness. We have someone from Cerner who is...
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Relationship
We feel like we are talking a different language than Cerner. They talk IT, and we talk medicine, so...
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ROI / Cost
If we are measuring how long we spend in the EMR, then it is terrible. Cerner sends us reports of...
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ROI / Cost
Cerner's system is wildly expensive, and it has a lot of problems.
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Other Observations & Comments
Cerner's system does get improved from time to time. There have been a couple of things that we have...
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Relationship
Cerner tries to work with us, but Cerner has given us enough headaches over the years that it is...
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Functionality and Upgrades
There is an old Cerner system and a new Cerner system; the system is a hybrid. In the old Cerner...
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Functionality and Upgrades
The training was fine, and Cerner does a pretty good job of keeping us updated. Whenever they make a...
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ROI / Cost
Cerner's system is adequate. It does all the things an EMR is supposed to do. Cerner has not...
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ROI / Cost
We would like to see Cerner be more efficient and have the EMR help us throughout our day. We would...
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Other Observations & Comments
We do not use Cerner’s support often; we have our local computer people here that help us, and they...
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Relationship
Cerner's system is a big ship to drive. Whenever we want to make a change, it has to be for a...
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