Cerner Suite
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Coray Tate
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User Commentary

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Director

Functionality and Upgrades

When we initially rolled out Cerner's system to some of our clinics, things did not go well, and we...

Mar 2023
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Director

Functionality and Upgrades

When we compare the product to other products in the market, the other products seem to have a more...

Mar 2023
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Director

Relationship

There is a lack of communication about what is coming down the pike from the vendor. Cerner doesn't...

Mar 2023
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Director

Implementation and Training

I have had to ask the vendor for additional training for new mandates and state requirements. Cerner...

Mar 2023
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Director

Service and Support

There isn't great knowledge transfer when the vendor brings in new people to troubleshoot our...

Mar 2023
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Director

Other Observations & Comments

Cerner has some really cool things out there. We can't afford to buy those things, but the vendor...

Mar 2023
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Director

Service and Support

Cerner is understaffed dramatically, and we are impacted by Cerner's resources. Intradisciplinary...

Mar 2023
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Director

Implementation and Training

Cerner could improve the quality and effectiveness of their implementation process by having more...

Mar 2023
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Director

Functionality and Upgrades

Cerner's system is the most reliable system we own as an enterprise because of Cerner's...

Mar 2023
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Director

Functionality and Upgrades

Cerner could improve their design by having more of a seamless interaction in the clinical workflow...

Mar 2023
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Director

Relationship

For us, not much has changed with Cerner. We are still very frustrated with them. We don't receive a...

Mar 2023
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Director

Functionality and Upgrades

The vendor needs to go back to the actual clinical workflow, whether it is acute care or ambulatory....

Mar 2023
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Director

Functionality and Upgrades

I would buy the solution again, but only because there aren't a lot of options for facilities of our...

Mar 2023
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Director

Service and Support

The challenge with Cerner's support has always been that the support depends on who we get. The...

Mar 2023
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Director

Service and Support

Now that Cerner has been bought out by Oracle Health, it would be beneficial if they could do some...

Mar 2023
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Director

Relationship

We are waiting for a quote to optimize all of Cerner's solutions. When it comes to money in Cerner's...

Mar 2023
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Director

Relationship

Our Cerner account executive is fantastic, and they try to take care of us as much as they can. We...

Mar 2023
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Director

Functionality and Upgrades

On the hospital side, our people on the floor have to do a lot of manual entry. They have to...

Mar 2023
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Analyst/Coordinator

Future Outlook

We have been talking about looking at other systems. PowerChart Ambulatory is not working for both...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

PowerChart Ambulatory is not bad. It is pretty reliable, and it gets the job done. Some improvements...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

HealtheLife is pretty easy to use for the most part, and it is also pretty reliable. It gets the job...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The problem that I have with HealtheLife is enrolling people. It is very hard to enroll people due...

Mar 2023
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VP/Other Executive

Service and Support

There may be one or two people at Cerner who are empowered to solve a problem now, but most of them...

Mar 2023
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Director

Functionality and Upgrades

I have been using Cerner's system for a long time, and I think that the system is easy to navigate.

Mar 2023
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Director

Relationship

The vendor is always looking toward the future. I would definitely say that they are proactive.

Mar 2023
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Director

Relationship

All of the executives that I have worked with have been great. They are always responsive, and if...

Mar 2023
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Manager

Service and Support

The vendor tells us that they are trying to hire more support staff. Honestly, we don't feel like we...

Mar 2023
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Manager

Service and Support

When something isn't working, it is frustrating how long it takes to get it fixed. There are days...

Mar 2023
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Manager

Functionality and Upgrades

The reporting tools are good. We are struggling a bit because the person who did most of our...

Mar 2023
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Manager

Service and Support

The support is outsourced. The language barrier is one thing, but the timing of responses is...

Mar 2023
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Manager

Implementation and Training

The most frustrating thing is how long it takes after we sign a contract before we can be slotted...

Mar 2023
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Director

Functionality and Upgrades

I like the reports in Millennium PowerChart. There are more reports available in the product...

Mar 2023
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Director

Service and Support

We have had turnover with Oracle Health, and that has just really stalled our progress. That also...

Mar 2023
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Director

Service and Support

The benefit of Oracle Health is that they are very receptive to customization. We probably request...

Mar 2023
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Director

Relationship

Oracle’s acquisition of Cerner has been invisible. There has been no change yet at all. Maybe there...

Mar 2023
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Director

Relationship

We had some issues with the implementation when we went live with PowerChart Oncology years ago, but...

Mar 2023
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Director

Implementation and Training

If there is an upgrade with PowerChart Oncology, we get email after email, and there really aren’t...

Mar 2023
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Director

Other Observations & Comments

With Oracle Health, there are so many different ways to do things, and they try to customize and...

Mar 2023
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Director

Other Observations & Comments

Oracle Health is really trying to improve their support, but they haven't produced any outcomes yet.

Mar 2023
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Director

Other Observations & Comments

I have recommended PowerChart Oncology in the past, but with Cerner and Oracle, we are in the...

Mar 2023
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Director

Relationship

The vendor absolutely keeps all promises, but they definitely don’t keep development timelines or...

Mar 2023
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Director

Other Observations & Comments

In the sales process, there is a mantra that says to never say no. But maybe the final solution...

Mar 2023
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Director

Functionality and Upgrades

The best part about Cerner’s technology is the vendor's ability to keep up with regulatory changes....

Mar 2023
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Director

Interfacing and Integration

There is always room to improve, but our interoperability is definitely not limited by our EHR. Our...

Mar 2023
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Director

Relationship

I have access to all the Cerner executives I need, but I have none of the leverage I need.

Mar 2023
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Director

Relationship

The vendor’s service is proactive to some extent. It is more proactive on the back end than the...

Mar 2023
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Director

Implementation and Training

Cerner has made a pretty good investment in what they call Cerner Learning. That is a role-based,...

Mar 2023
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Director

Relationship

In measuring EHR satisfaction, we got good feedback, but ultimately, we just don't have a lot of...

Mar 2023
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Director

Functionality and Upgrades

I wish that Cerner’s product would be a little better at things like quality reporting.

Mar 2023
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Director

Future Outlook

I have my own expectations for what we work on with Cerner, and Cerner is not agile. They don't have...

Mar 2023
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Director

Functionality and Upgrades

PowerChart Ambulatory is all about documentation and ease of use. And PowerChart Ambulatory is...

Mar 2023
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Director

Functionality and Upgrades

The shared items in the chart that should be shared across the organization were designed and built...

Mar 2023
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Manager

Functionality and Upgrades

I am not aware of any major issues with our last upgrade. The vendor has done a lot in the past year...

Mar 2023
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Manager

Interfacing and Integration

There is always room for improvement with integration, but we have a lot of resources we can use to...

Mar 2023
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Manager

Relationship

The vendor is available at team meetings when we need them to be. Cerner stepped up during the...

Mar 2023
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Manager

Functionality and Upgrades

Millennium PowerChart is not very user friendly and appears to be pretty slow at times. When we are...

Mar 2023
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Manager

Service and Support

Oracle Health is very accessible. For Millennium PowerChart, we have local superusers or...

Mar 2023
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Director

Implementation and Training

The vendor doesn’t really help us with the upgrades very much.

Mar 2023
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Director

Implementation and Training

The vendor has been reasonably helpful with training.

Mar 2023
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Director

Other Observations & Comments

Every provider on-site feels that Epic is better than Cerner. That is the word on the street. But I...

Mar 2023
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Director

Functionality and Upgrades

There are basic functions that another vendor’s system can do that PowerChart Ambulatory can't do....

Mar 2023
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Director

Service and Support

Oracle Health’s support is very inconsistent. Some of the vendor's people are stellar, and some are...

Mar 2023
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CIO

Functionality and Upgrades

We had a bumpy start. But we have a really good team, and we are using the solution as effectively...

Mar 2023
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CIO

Future Outlook

We have some challenges, and some things are just due to Cerner's structure. The way Cerner is...

Mar 2023
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CIO

Win/Loss - Why they were selected (by current clients)

We have to choose Cerner in the future. In the EHR world, we do not have a choice. There are only...

Mar 2023
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CIO

Relationship

The contracts we sign are hundreds of pages long. We cannot cover every little thing. Whenever we...

Mar 2023
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CIO

Implementation and Training

Once the vendor figures out the necessary training, they meet our training needs, but determining...

Mar 2023
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CIO

Functionality and Upgrades

Millenium PowerChart is barely adequate. It meets the regulatory requirements, so we do not have...

Mar 2023
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VP/Other Executive

Implementation and Training

The training is not done by medical people that actually have to use the tool to provide patient...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

I have limited experience with other electronic medical records, but I would probably not buy...

Mar 2023
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Director

Future Outlook

The cookie-cutter nature of Epic has great advantages in terms of support and the stability of the...

Mar 2023
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Director

Functionality and Upgrades

There are things I don't like about Epic, and there are things that I really like about Cerner. But...

Mar 2023
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Director

Future Outlook

The Oracle Health buy has the potential to be great. If I wanted to drink the Kool-Aid from the...

Mar 2023
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Director

Win/Loss - Why they were selected (by current clients)

When Cerner was selected, it was because of their product's organizational core functionality. I...

Mar 2023
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VP/Other Executive

Technology

I am typically told that we can't do things with the system because those things would have to be...

Mar 2023
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Nurse

Functionality and Upgrades

PowerChart Ambulatory requires a lot of clicks. Physicians complain about having to click three...

Mar 2023
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Director

Functionality and Upgrades

We have had troubles with our financial management. One tool is not as great as it should be. In...

Mar 2023
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CNO

Other Observations & Comments

There are pros and cons to Cerner's system. Epic and Cerner are the top two EMR vendors I hear...

Mar 2023
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CNO

Functionality and Upgrades

We have some specialty units that don't seem to fit really well in the Cerner model. Certain...

Mar 2023
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Nurse

Functionality and Upgrades

The vendor had a lot of end-user input from physicians and nurses, so PowerChart Ambulatory is...

Mar 2023
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Nurse

Service and Support

Oracle Health’s services team and associates are limited and are working their fingers to the bones....

Mar 2023
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Nurse

Other Observations & Comments

We get a lot of notifications and valuable information from the routinely scheduled calls with the...

Mar 2023
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Nurse

Service and Support

Right now, Oracle Health’s service is really bad, and the vendor charges us for everything. We are...

Mar 2023
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Nurse

Sales and Contracting

There have been a lot of times when we have been sold one thing and then have found out later that...

Mar 2023
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Nurse

Functionality and Upgrades

The recent upgrades have been pretty dang seamless.

Mar 2023
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Manager

Relationship

My organization has an assigned executive account person. I don't interact with that person very...

Mar 2023
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Nurse

Interfacing and Integration

Interoperability is gained through third-party PDFs. That is a pain in the butt. Many hours of my...

Mar 2023
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Manager

Relationship

There have been a few misses in terms of the vendor keeping their promises. The vendor has typically...

Mar 2023
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Manager

Functionality and Upgrades

Cerner offers several different modules, including one where we can directly input patient data and...

Mar 2023
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Manager

Functionality and Upgrades

Cerner has sent us a lot of notifications about issues they have came across. In the past several...

Mar 2023
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Director

Relationship

Oracle Health doesn’t keep all their promises. The challenge that Oracle Health has is they are just...

Mar 2023
||
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Manager

Service and Support

If we have a problem in the system, we need to log a service request and explain the details. The...

Mar 2023
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Manager

Service and Support

It is hard to say that the vendor's service is proactive because the service is coming from an...

Mar 2023
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CIO

Relationship

I am struggling to get information from Cerner, so I am trying to get information from other peers...

Mar 2023
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CIO

Technology

Everything is business as usual. Millennium PowerChart has been a solid product for a very long...

Mar 2023
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CIO

Functionality and Upgrades

From an enhancement perspective, the vendor hasn’t done a lot.

Mar 2023
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Director

Interfacing and Integration

One of Oracle Health’s regulatory people has been very helpful in managing and helping us track...

Mar 2023
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Director

Technology

PowerChart Ambulatory is a relatively reliable product, and that is very good because it is really...

Mar 2023
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Director

Functionality and Upgrades

PowerChart Ambulatory’s user interface is very busy. As a result of PowerChart Ambulatory being a...

Mar 2023
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Director

Functionality and Upgrades

Recently, the No Surprises Act came out, and it essentially requires us to provide our...

Mar 2023
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CIO

Functionality and Upgrades

If everything works perfectly, the system works perfectly, but that is just not the world we live...

Mar 2023
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Director

Functionality and Upgrades

Oracle Health's upgrades have a lot of issues. We would love the upgrades to be a little more stable...

Feb 2023
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Director

Other Observations & Comments

We get lots of complaints all the time about how people like Epic more than Cerner.

Feb 2023
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Director

Service and Support

Oracle Health has really struggled on the support side of things. We keep getting the response that...

Feb 2023
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VP/Other Executive

Relationship

We get attention from Cerner, and I have not heard any negative comments, even from our executives,...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

We need time to evaluate the vendor under new ownership. It is difficult to predict what could blow...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

From a pharmacy standpoint, the product is stable. We know how it works and can operate it daily. It...

Feb 2023
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CEO/President

Other Observations & Comments

We have seen progress with the functionality in Millennium PowerChart over the past couple of years....

Feb 2023
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Analyst/Coordinator

Relationship

Oracle Health has a team that is supposedly going to test all this new functionality for us. That...

Feb 2023
||
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Analyst/Coordinator

Relationship

Millennium PowerChart works as promoted. It may not be what we want, but it is what it is. I am a...

Feb 2023
||
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Analyst/Coordinator

Other Observations & Comments

With Millennium PowerChart, things really come down to how well we train our users and what...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Oracle Health has lots of communication, and we are able to do so much customization in Millennium PowerChart....

Feb 2023
||
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Manager

Sales and Contracting

The product is generally reliable and works as advertised.

Feb 2023
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Manager

Functionality and Upgrades

I would like Oracle Health to eliminate clicks and make the upgrades easier because we have a lot of...

Feb 2023
||
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Manager

Service and Support

We have to chase the support team down even when we mark something as a high priority. They come...

Feb 2023
||
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Manager

Service and Support

In one support area, things are very, very good. We just had a certain issue, and the support person...

Feb 2023
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Manager

Service and Support

There are times when we submit a ticket for an issue that we are having, and the vendor's solution...

Feb 2023
||
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CIO

Functionality and Upgrades

I think the product may have been right when selected, but our organization has grown and continues...

Feb 2023
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CIO

Service and Support

The vendor is collaborating on solutions with us, and the basic functionality of the EMR is sound.

Feb 2023
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CIO

Technology

We have had some stability issues. Every other week or so, we have an outage. Some are short; some...

Feb 2023
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Director

Service and Support

We can't really do any of the work on the system ourselves. If we need to change something, we have...

Feb 2023
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CMIO

Implementation and Training

The training that Oracle Health offers is fairly standard. It is based on something that the vendor...

Feb 2023
||
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CMIO

Relationship

There are executives at Oracle Health who are empowered to solve our problems, but I can't think of...

Feb 2023
||
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Director

Lessons Learned

CommunityWorks Clinical Suite just seems too locked down. We have to reach out to so many people in...

Feb 2023
||
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Director

Other Observations & Comments

The vendor may not always implement on time, but they do for the most part. Implementing might take...

Feb 2023
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Director

Sales and Contracting

When we were looking at going with Cerner, we asked whether they had a bidirectional interface...

Feb 2023
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Director

Service and Support

The vendor wants so much information from us when we call in. They know where I am, so they should...

Feb 2023
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Director

Relationship

When Cerner transitioned to Oracle Health, all their employees became 40-hour employees, so when...

Feb 2023
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Director

Service and Support

The people that work for Oracle Health or work at the hospital do a very good job of doing their...

Feb 2023
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CMO

Interfacing and Integration

PowerChart Ambulatory is not fully integrated, and healthcare systems need to be. I don’t think the...

Feb 2023
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CMO

Relationship

Cerner does keep their promises, but they absolutely don’t keep them in a reasonable time frame. The...

Feb 2023
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CMO

Implementation and Training

PowerChart Ambulatory is such a customizable platform that we need the implementation people to be...

Feb 2023
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CMIO

Implementation and Training

The vendor didn't have us carry on the workflows that they had us build into the system. We had to...

Feb 2023
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CMO

Functionality and Upgrades

This might be a Cerner upgrade issue, but we haven't been able to determine how to properly...

Feb 2023
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CMO

Other Observations & Comments

PowerChart Ambulatory still does help us manage population health and integrate us even though it is...

Feb 2023
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CMIO

Other Observations & Comments

Oracle Health provides us with some support and knowledge, but they don't tailor things to our needs....

Feb 2023
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CMIO

Technology

HealtheIntent pulls data we don't have in our EMR, but there is a strong lag in the pull. The...

Feb 2023
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CMIO

Interfacing and Integration

There is a tool we use in our practices called HealtheRegistries. The data comes from HealtheIntent,...

Feb 2023
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CMO

Functionality and Upgrades

PowerChart Ambulatory is not intuitive. There are some weird interface stability issues that are not...

Feb 2023
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Physician

Interfacing and Integration

I don't like how the system can’t interact with our other systems. The product could be so much more...

Feb 2023
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Physician

Technology

PowerChart Ambulatory seems clunky at times. Recent upgrades have made the product a little better,...

Feb 2023
||
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Physician

Implementation and Training

Some recent trainings we had with Oracle Health were actually pretty helpful because we did some optimization....

Feb 2023
||
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Physician

Functionality and Upgrades

We would like to see more automation within the system and more scrubbing for the billing piece of it....

Feb 2023
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Physician

Relationship

Oracle Health is not very responsive to our needs, and they are not good about giving us warnings...

Feb 2023
||
(0)
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Physician

Win/Loss - Why they were selected (by current clients)

We ended up with the Cerner system because our organization wanted something that was customizable,...

Feb 2023
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Manager

Functionality and Upgrades

The solution requires a device to be in everyone's hands to make use of it. It also cost millions...

Feb 2023
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Manager

Win/Loss - Why they were selected (by current clients)

We didn't use the full suite; we used only the messaging side. We got a free implementation, and...

Feb 2023
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Manager

Functionality and Upgrades

In other instances, the product might be more valuable, but our nurses haven't adopted it. We need...

Feb 2023
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Manager

Functionality and Upgrades

CareAware Connect's functionalities are too basic. If I want to message someone, I need to know...

Feb 2023
||
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Director

Functionality and Upgrades

We are able to understand the system, maneuver in the system, and customize how we want claims to...

Feb 2023
||
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Director

Service and Support

I struggle with the fact that Cerner closes our service requests a lot. Cerner can take forever to...

Feb 2023
||
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Director

Functionality and Upgrades

We have had to take a lot of upgrades from Cerner. When we took upgrades before, everything would...

Feb 2023
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Director

Functionality and Upgrades

My biggest pain point is that when insurance benefit orders are completed, the system generates a...

Feb 2023
||
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Director

Other Observations & Comments

We didn't want to go through another system conversion. We were considering between Cerner and...

Feb 2023
||
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Director

Functionality and Upgrades

I like Cerner Patient Accounting better than the system we had before. I like the way Cerner’s...

Feb 2023
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Director

Functionality and Upgrades

It would be really nice if the vendor would build some functionality around remittance posting. We...

Feb 2023
||
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CTO

Functionality and Upgrades

Things depend on the end user, but I continuously hear from our doctors and providers that Cerner...

Feb 2023
||
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CTO

Relationship

There has been good involvement from Cerner in terms of communication and updating us. However, we...

Feb 2023
||
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CTO

Other Observations & Comments

Cerner's product is good in that we can customize it as much as we want, but Cerner's product is...

Feb 2023
||
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Director

Functionality and Upgrades

There are too many steps in the user interface. When going from screen to screen, the UI buttons...

Feb 2023
||
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Director

Service and Support

Putting in service tickets with Cenrer is a horrendous experience. Our service record can get...

Feb 2023
||
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Manager

Service and Support

We can contact Oracle Health’s help desk team when we don't know how to do something, and they will...

Feb 2023
||
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Director

Other Observations & Comments

We only use the product for medication scanning. The communication portion looked unsophisticated...

Feb 2023
||
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Manager

Relationship

Oracle Health is proactive, but the notices that they send out when it comes to potential issues are...

Feb 2023
||
(0)
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Director

Functionality and Upgrades

Updates break the product's functionality. We couldn't do certain things after an update for several...

Feb 2023
||
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Director

Functionality and Upgrades

The product seems like it was built without clinician involvement.

Feb 2023
||
(0)
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Director

Functionality and Upgrades

I only have confidence in things that are cloud based from Cerner. Fortunately, CareAware Connect is...

Feb 2023
||
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CTO

Future Outlook

With Cerner’s acquisition, I am seeing some encouraging talk about development and innovation, and...

Feb 2023
||
(0)
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CTO

Relationship

I have always been challenged by Oracle's business ethics and in dealing with them from an ethical...

Feb 2023
||
(0)
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CTO

Other Observations & Comments

We have been challenged with getting resources from Cerner to help us with integration, and we have...

Feb 2023
||
(0)
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Director

Functionality and Upgrades

We feel like the product is really user friendly compared to other EHRs. We really enjoy the product....

Feb 2023
||
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Director

Service and Support

Sometimes getting tech support for the product is difficult. That is really the main negative thing...

Feb 2023
||
(0)
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Director

Lessons Learned

With the CommunityWorks product, there are a whole bunch of things we do not have direct access to...

Feb 2023
||
(0)
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Director

Technology

I hear from users on a daily basis about the system being slow and crashing; there is no active...

Feb 2023
||
(0)
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Director

Relationship

Oracle Health promised us a lot. When the time came for the vendor to fulfill those promises, they...

Feb 2023
||
(0)
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Director

Implementation and Training

I am dissatisfied with the overall implementation of the system. I do not feel like most of the...

Feb 2023
||
(0)
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Director

Service and Support

The financial side of the product was developed by people who did not understand financials, and...

Feb 2023
||
(0)
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Director

Functionality and Upgrades

There are a lot of things I like about Cerner Millennium Behavioral Health. In terms of behavioral...

Jan 2023
||
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Director

Functionality and Upgrades

It would be helpful if we had some of the AI that a competing vendor is using. We want functions...

Jan 2023
||
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Manager

Service and Support

If we get a couple of devices that are broken or have cracked screens, we call Cerner, and the...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

Cerner does flawless upgrades.

Jan 2023
||
(0)
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Manager

Technology

We have some issues with CareAware Connect. We have problems with the armbands not getting the...

Jan 2023
||
(0)
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Manager

Service and Support

The biggest thing the vendor needs to do to improve is to listen to the users. When someone is...

Jan 2023
||
(0)
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Manager

Other Observations & Comments

We hear from the vendor quite often when there are issues and problems. Lately, the vendor has been...

Jan 2023
||
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Manager

Functionality and Upgrades

One of the advantages of Oracle Health is they do seem to keep us up-to-date on their most current versions....

Jan 2023
||
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Director

Service and Support

The transition from Cerner to Oracle Health was rough at first. Oracle Health has been somewhat...

Jan 2023
||
(0)
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Manager

Service and Support

Cerner’s support has really suffered; it is starting to improve a bit, but we have definitely...

Jan 2023
||
(0)
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Director

Relationship

Oracle Health listens very well. They have advisory councils and listen to clients about...

Jan 2023
||
(0)
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Director

Other Observations & Comments

Oracle Health is going through some growing pains. A lot of the original Cerner folks were gutted,...

Jan 2023
||
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Manager

Win/Loss - Why they were not selected (by non-clients)

Many of our staff members like the fact that everything is in one place in CommunityWorks Clinical...

Jan 2023
||
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Manager

Service and Support

Cerner supported the optimization of our interoperability project pretty well. It was a big...

Jan 2023
||
(0)
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Manager

Other Observations & Comments

Given the shorter time frame for our go-live for integration, we had good training, but then as we...

Jan 2023
||
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Director

Relationship

Initially, we thought there was a high level of engagement and cooperation from the Cerner folks. We...

Jan 2023
||
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Director

Other Observations & Comments

Cerner has a huge challenge of trying to let other areas of Cerner know what is going on within...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

We are a Cerner shop, so any mobile solution has to dovetail flawlessly with our EMR. There was...

Jan 2023
||
(0)
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Director

Relationship

Cerner does not deliver on expected functionality. They do not keep development timelines. Cerner...

Jan 2023
||
(0)
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Director

Relationship

It is tough to try to anticipate what a change will do to our specific system, and the vendor can't...

Jan 2023
||
(0)
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Director

Lessons Learned

Our recommendation to a peer or friend would be dependent on whether that friend were with a...

Jan 2023
||
(0)
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Director

Relationship

If we could talk to the folks in charge of Cerner, we would ask for a real, sincere conversation...

Jan 2023
||
(0)
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Director

Implementation and Training

The initial training with Cerner was good, but the ongoing training is horrible. Cerner doesn't...

Jan 2023
||
(0)
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Director

Future Outlook

We have such a range of responses from our end users on the ease of use of the system. The number of...

Jan 2023
||
(0)
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Director

Service and Support

The normal path we have with Cerner is to issue a service request when we have a problem. But those...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

The solution gives us a nice, reliable way to track information.

Jan 2023
||
(0)
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Director

Future Outlook

We want the ability to open two windows on a patient at once. I also want multiple views of a...

Jan 2023
||
(0)
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Director

Implementation and Training

The implementation and training are solely functional. That is frustrating because we have unique...

Jan 2023
||
(0)
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Director

Technology

I would like to have the product's form factor and battery life fixed.

Jan 2023
||
(0)
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Director

Relationship

The biggest difference that I have seen since the Oracle acquisition is that Oracle is very careful...

Jan 2023
||
(0)
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Director

Lessons Learned

We have invested a lot into CareAware Connect but have just not seen the ROI on it yet. I wouldn't...

Jan 2023
||
(0)
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Director

Implementation and Training

The implementation and training are solely functional and don't add anything else. That is...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

We have struggled a bit with the Cerner platform itself and the version we are on. The vendor sold...

Jan 2023
||
(0)
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Manager

Lessons Learned

The Cerner platform is still a good solution for smaller organizations that may not be as...

Jan 2023
||
(0)
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Manager

Interfacing and Integration

Cerner offered a lot of best practices, but we had to manipulate certain things in the system and go...

Jan 2023
||
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Manager

Functionality and Upgrades

The Cerner system definitely works, but there are a lot of workarounds in the process. We struggled...

Jan 2023
||
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Manager

Lessons Learned

The biggest struggles we have seen are related to the fact that the groups in our domain are...

Jan 2023
||
(0)
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Manager

Service and Support

Getting support takes a long time because Cerner struggles to get tickets resolved. We have to do a...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

We are in last place when it comes to seeing things come to fruition. Cerner definitely has a...

Jan 2023
||
(0)
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Manager

Relationship

Cerner is good about sharing information at a higher level and is open to conversations to get the...

Jan 2023
||
(0)
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Manager

Technology

The Cerner system does not necessarily integrate with the right departments or follow the same...

Jan 2023
||
(0)
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CMO

Functionality and Upgrades

I don't hear a lot of complaints about the product anymore, so I suppose that the vendor is...

Jan 2023
||
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CMO

Other Observations & Comments

Millennium Power Chart is the best of the not-great solutions. Oracle Health has done a lot to...

Jan 2023
||
(0)
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CMO

Relationship

The vendor has had some difficulty with delivering on their timelines recently because of staffing...

Jan 2023
||
(0)
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CMO

Other Observations & Comments

From what we are told by our IT colleagues, Oracle Health bundles things that we don't always need...

Jan 2023
||
(0)
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CMO

Implementation and Training

One of the vendor’s weakest points was their implementation. The initial at-the-elbow training was...

Jan 2023
||
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CMO

Relationship

Oracle Health tell us what isn’t in their product. That doesn't mean the product has everything we...

Jan 2023
||
(0)
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CMO

Functionality and Upgrades

We are satisfied with the product, but a lot of the process is muscle memory now. We have used the...

Jan 2023
||
(0)
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VP/Other Executive

Technology

In general, we are happy with HealtheIntent. The product is clearly innovative, which is a huge win...

Jan 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

Oracle Health taught us how to set up schemas. The tables create views for departments that can then...

Jan 2023
||
(0)
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VP/Other Executive

Interfacing and Integration

We want to be able to connect interfaces seamlessly without a lot of issues. We are already working...

Jan 2023
||
(0)
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VP/Other Executive

Service and Support

I do not need web support when I have people dedicated to working with us whenever we need anything....

Jan 2023
||
(0)
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CMO

Functionality and Upgrades

I am not crazy about a lot of the vendor’s analytics or the product's quality and back-end...

Jan 2023
||
(0)
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CMO

Technology

Oracle Health is way behind on their revenue cycle platform. The proverbial check has been in the...

Jan 2023
||
(0)
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CMO

Service and Support

The person that I work with at Oracle Health is spectacular. Some of the high-level people at the...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

We use CareAware Connect and the nursing application, and we advocated for some changes. The vendor...

Jan 2023
||
(0)
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Manager

Lessons Learned

We didn't focus on education because the people that tested CareAware Connect told us that using it...

Jan 2023
||
(0)
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Manager

Implementation and Training

A while ago, we were having a lot of downtime with the CareAware Connect devices and other...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

There are plenty of times when things go extremely smoothly and work well. For example, when we have...

Jan 2023
||
(0)
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Manager

Functionality and Upgrades

I am not extremely pleased with CareAware Connect. It does what it says it is going to do, but the...

Jan 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

Oracle Health could improve the validation process. The vendor gets everything going, but I want...

Jan 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

Oracle Health needs to work on their actual dashboard analytics validation and normalization. It is...

Jan 2023
||
(0)
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VP/Other Executive

Implementation and Training

We haven't used all of the training, but Oracle Health has sometimes gotten on the phone to do...

Jan 2023
||
(0)
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VP/Other Executive

Lessons Learned

HealtheIntent does a very good job of aggregating data from multiple EMRs and various payers or...

Jan 2023
||
(0)
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VP/Other Executive

Service and Support

The support team is quick to hear us out and is very accessible whether via the web, a phone call,...

Jan 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

The product works okay, but there is a lot of self-service, self-programming, and customization. I...

Jan 2023
||
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