Clairvia
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Implementation and Training
The vendor's implementation teams have done good work. They haven't faded yet. We don't need much...
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Interfacing and Integration
We have all kinds of interfaces that go back and forth between other systems, and those interfaces...
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Functionality and Upgrades
There are some things that we would like the vendor to fix for future designs, but I wish that we...
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Future Outlook
There are always more things that the system could do, but for the most part, it meets our needs. We...
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Service and Support
The support people that I deal with are all great. They have never given me attitude, and they are...
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Relationship
I am not impressed with the acquisition by Oracle. We have had a lot of changes in how we have...
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Relationship
The vendor is pretty good about sharing a road map. We actually got an ambassador to Oracle’s health...
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Technology
The user interface for schedulers in Clairvia is in desperate need of an update. It is very archaic....
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Service and Support
There is a smaller team that supports Clairvia within Cerner, and it can be difficult to get the...
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Functionality and Upgrades
The product is good on a scheduler's end because having autonomy and making it work for our schedule...
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Functionality and Upgrades
When it comes to really learning the system, it can be troublesome because a lot of times, if we...
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Other Observations & Comments
Clairvia allows for a lot of customization. There are a lot of options for how we can build out our...
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Functionality and Upgrades
We don't have any real barriers to taking upgrades or packages to update Clairvia. If we had the...
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Other Observations & Comments
Clairvia is complicated, but that is because it is a very powerful tool. I wish our organization...
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Interfacing and Integration
We are using Clairvia to make assignments that go to CareAware Connect, and that works very well.
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Functionality and Upgrades
Cerner frequently develops codes that break something that was working before. For example, if we...
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Relationship
Clairvia is an excellent product, and before Cerner got involved, it did a lot of things well, but...
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Service and Support
We have a high level of frustration with the support team for Clairvia. The product is not Cerner's...
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Functionality and Upgrades
Clairvia has the data that we need, but it isn't flexible data. It can only be queried the way...
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Lessons Learned
I am comfortable with Clairvia, but if I had a friend who was interested in the system, I would tell...
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Relationship
When it comes to the vendor being proactive, we reach out to them instead of them reaching out to us....
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Future Outlook
I would not buy Clairvia again because it is limited in what it can provide with regard to...
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ROI / Cost
Cerner charges for everything even if we don’t use certain functionality. The vendor packages...
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Implementation and Training
Cerner doesn’t provide ongoing training. They have resources to review, but that isn’t ongoing training....
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Implementation and Training
For the implementation, Cerner should have provided on-site support and post-go-live support.
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Functionality and Upgrades
We haven’t assessed some basic functions that the software could have. We feel as if we are a test...
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Future Outlook
We are not seeing the functionality that we would like, but we are anticipating it in the next upgrade....
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Interfacing and Integration
The system meets our needs. Cerner has been releasing some things recently related to reporting and...
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Functionality and Upgrades
Clairvia has been a difficult product to extract data from because the product has been stuck in its...
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Service and Support
If we call Cerner’s help desk, the support is horrible and really frustrating. I am not an end user,...
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ROI / Cost
It is going to take a certain group to complete some of the enhancements and things that are really...
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Relationship
There are people at Cerner who are phenomenal, knowledgeable, and incredible at what they do. They...
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ROI / Cost
The vendor has been really great to work with. We have a phenomenal client advocate that we work...
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Future Outlook
I wish that Clairvia were part of our long-term plans, but it isn't. We moved to a new EMR, and that...
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Functionality and Upgrades
There are a few things that we have asked Cerner for that we hope that they will work into their...
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Other Observations & Comments
One of our executives is not in love with the product, so I don’t know whether we are keeping the...
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Relationship
I have been to multiple boot camps with Cerner for this product, and recommendations have come from...
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Service and Support
When we went live, the vendor was all hands on deck because they were selling the product to us. But...
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Implementation and Training
For the most part, Cerner did an extremely good job with training. They did well with training as...
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Interfacing and Integration
The product integrates well with other Cerner products, like capacity management and our Cerner EMR....
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Functionality and Upgrades
The product is easy to use. Sometimes it is time consuming though. The issue is the amount of time...
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Lessons Learned
Some of our patients require one-to-one supervision. And what we are finding is that instead of...
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Functionality and Upgrades
What we tell others about the product is that we utilize the whole package. We speak highly of the...
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Future Outlook
Clairvia is going away in the future. We will replace it with another vendor's product. Our team...
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Interfacing and Integration
We pushed Cerner really hard, and they adapted Clairvia's integration to address our unique needs...
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Functionality and Upgrades
Clairvia is not very user friendly or intuitive. It looks like an Excel spreadsheet, so people treat...
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Service and Support
There is the Cerner team, and then there is the Cerner Clairvia team. They are separate. The Cerner...
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Functionality and Upgrades
We have asked Cerner for things around reporting and analytics that have needed a lot of...
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ROI / Cost
We have asked for things from Cerner. For big asks, Cerner charges us professional service fees, but...
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Other Observations & Comments
We created our own training materials. We used a train-the-trainer model where we would go to...
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ROI / Cost
If I were talking to a peer about the benefits of the product, I would tell them that while we...
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ROI / Cost
I would probably buy the Clairvia system again. COVID-19 has taught us that our needs are a bit...
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ROI / Cost
Cerner was very generous with licenses during COVID-19 because we had to expand our staff very...
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Functionality and Upgrades
Cerner is missing the big picture, and that is so critical to us right now. The product gives us a...
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Relationship
We always assume things from the sales pitch, but Clairvia is pretty much as it was represented.
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Relationship
We have recurring calls with our customer liaison, and those work out well.
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