Clairvia
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Implementation and Training

The vendor's implementation teams have done good work. They haven't faded yet. We don't need much...

Mar 2023
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Manager

Interfacing and Integration

We have all kinds of interfaces that go back and forth between other systems, and those interfaces...

Mar 2023
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Manager

Functionality and Upgrades

There are some things that we would like the vendor to fix for future designs, but I wish that we...

Mar 2023
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Manager

Future Outlook

There are always more things that the system could do, but for the most part, it meets our needs. We...

Mar 2023
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Manager

Service and Support

The support people that I deal with are all great. They have never given me attitude, and they are...

Mar 2023
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Manager

Relationship

I am not impressed with the acquisition by Oracle. We have had a lot of changes in how we have...

Jan 2023
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Manager

Relationship

The vendor is pretty good about sharing a road map. We actually got an ambassador to Oracle’s health...

Jan 2023
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Manager

Technology

The user interface for schedulers in Clairvia is in desperate need of an update. It is very archaic....

Jan 2023
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Manager

Service and Support

There is a smaller team that supports Clairvia within Cerner, and it can be difficult to get the...

Jan 2023
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Manager

Functionality and Upgrades

The product is good on a scheduler's end because having autonomy and making it work for our schedule...

Jan 2023
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Manager

Functionality and Upgrades

When it comes to really learning the system, it can be troublesome because a lot of times, if we...

Jan 2023
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Manager

Other Observations & Comments

Clairvia allows for a lot of customization. There are a lot of options for how we can build out our...

Jan 2023
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Manager

Functionality and Upgrades

We don't have any real barriers to taking upgrades or packages to update Clairvia. If we had the...

Jan 2023
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Manager

Other Observations & Comments

Clairvia is complicated, but that is because it is a very powerful tool. I wish our organization...

Jan 2023
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Manager

Interfacing and Integration

We are using Clairvia to make assignments that go to CareAware Connect, and that works very well.

Jan 2023
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Manager

Functionality and Upgrades

Cerner frequently develops codes that break something that was working before. For example, if we...

Jan 2023
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Manager

Relationship

Clairvia is an excellent product, and before Cerner got involved, it did a lot of things well, but...

Jan 2023
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Manager

Service and Support

We have a high level of frustration with the support team for Clairvia. The product is not Cerner's...

Jan 2023
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Manager

Functionality and Upgrades

Clairvia has the data that we need, but it isn't flexible data. It can only be queried the way...

Nov 2022
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Manager

Lessons Learned

I am comfortable with Clairvia, but if I had a friend who was interested in the system, I would tell...

Nov 2022
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Director

Relationship

When it comes to the vendor being proactive, we reach out to them instead of them reaching out to us....

Nov 2022
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Director

Future Outlook

I would not buy Clairvia again because it is limited in what it can provide with regard to...

Nov 2022
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Director

ROI / Cost

Cerner charges for everything even if we don’t use certain functionality. The vendor packages...

Nov 2022
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Director

Implementation and Training

Cerner doesn’t provide ongoing training. They have resources to review, but that isn’t ongoing training....

Nov 2022
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Director

Implementation and Training

For the implementation, Cerner should have provided on-site support and post-go-live support.

Nov 2022
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Director

Functionality and Upgrades

We haven’t assessed some basic functions that the software could have. We feel as if we are a test...

Nov 2022
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Director

Future Outlook

We are not seeing the functionality that we would like, but we are anticipating it in the next upgrade....

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

The system meets our needs. Cerner has been releasing some things recently related to reporting and...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Clairvia has been a difficult product to extract data from because the product has been stuck in its...

Oct 2022
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Analyst/Coordinator

Service and Support

If we call Cerner’s help desk, the support is horrible and really frustrating. I am not an end user,...

Oct 2022
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Analyst/Coordinator

ROI / Cost

It is going to take a certain group to complete some of the enhancements and things that are really...

Oct 2022
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Analyst/Coordinator

Relationship

There are people at Cerner who are phenomenal, knowledgeable, and incredible at what they do. They...

Oct 2022
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Analyst/Coordinator

ROI / Cost

The vendor has been really great to work with. We have a phenomenal client advocate that we work...

Oct 2022
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CNIO

Future Outlook

I wish that Clairvia were part of our long-term plans, but it isn't. We moved to a new EMR, and that...

Sep 2022
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CNIO

Functionality and Upgrades

There are a few things that we have asked Cerner for that we hope that they will work into their...

Sep 2022
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Nurse

Other Observations & Comments

One of our executives is not in love with the product, so I don’t know whether we are keeping the...

Jun 2022
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Nurse

Relationship

I have been to multiple boot camps with Cerner for this product, and recommendations have come from...

Jun 2022
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Nurse

Service and Support

When we went live, the vendor was all hands on deck because they were selling the product to us. But...

Jun 2022
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Nurse

Implementation and Training

For the most part, Cerner did an extremely good job with training. They did well with training as...

Jun 2022
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Nurse

Interfacing and Integration

The product integrates well with other Cerner products, like capacity management and our Cerner EMR....

Jun 2022
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Nurse

Functionality and Upgrades

The product is easy to use. Sometimes it is time consuming though. The issue is the amount of time...

Jun 2022
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Nurse

Lessons Learned

Some of our patients require one-to-one supervision. And what we are finding is that instead of...

Jun 2022
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Nurse

Functionality and Upgrades

What we tell others about the product is that we utilize the whole package. We speak highly of the...

Jun 2022
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Manager

Future Outlook

Clairvia is going away in the future. We will replace it with another vendor's product. Our team...

Jun 2022
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Manager

Interfacing and Integration

We pushed Cerner really hard, and they adapted Clairvia's integration to address our unique needs...

Jun 2022
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Manager

Functionality and Upgrades

Clairvia is not very user friendly or intuitive. It looks like an Excel spreadsheet, so people treat...

Jun 2022
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Manager

Service and Support

There is the Cerner team, and then there is the Cerner Clairvia team. They are separate. The Cerner...

Jun 2022
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Manager

Functionality and Upgrades

We have asked Cerner for things around reporting and analytics that have needed a lot of...

Jun 2022
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Manager

ROI / Cost

We have asked for things from Cerner. For big asks, Cerner charges us professional service fees, but...

Jun 2022
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Manager

Other Observations & Comments

We created our own training materials. We used a train-the-trainer model where we would go to...

Jun 2022
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Nurse

ROI / Cost

If I were talking to a peer about the benefits of the product, I would tell them that while we...

Jun 2022
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Nurse

ROI / Cost

I would probably buy the Clairvia system again. COVID-19 has taught us that our needs are a bit...

Jun 2022
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Nurse

ROI / Cost

Cerner was very generous with licenses during COVID-19 because we had to expand our staff very...

Jun 2022
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Nurse

Functionality and Upgrades

Cerner is missing the big picture, and that is so critical to us right now. The product gives us a...

Jun 2022
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Nurse

Relationship

We always assume things from the sales pitch, but Clairvia is pretty much as it was represented.

Jun 2022
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Nurse

Relationship

We have recurring calls with our customer liaison, and those work out well.

Jun 2022
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