Clairvia Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty
Even though Clairvia is a scheduling tool, we don’t use it as such; we use a different vendor's...
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Relationship
The issue is not necessarily that Cerner doesn't deliver; the issue is just the time frame in which...
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Culture, Value
Before our contract changed, we had the red carpet rolled out to us, and we didn't incur charges. We...
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Relationship, Operations
I learned from Cerner during the implementation, and that was it. I don't learn anything more from...
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Relationship, Product
Cerner is really good about supporting integration.
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Product
Within Clairvia, there is a way we can see the skill-to-patient ratio. The way that ratio generates...
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Product
The way that Cerner’s access management tool grants access to Clairvia is like an ancient dinosaur,...
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Loyalty
We are switching our EMR vendor to a vendor that doesn’t play well with Cerner. There is pressure to...
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Relationship
The vendor is a little slow with putting things out. There are a few things that we have asked them...
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Relationship, Operations
I would like Oracle Health to have all their leadership folks engaged to make sure we have enough...
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Product
If I had to make a choice, I would buy the Clairvia product again. The features all work...
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Operations, Product
Our last upgrade with Clairvia didn't go smoothly. We had files that were locked up, and it took a...
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Product
One thing Oracle Health doesn't let us do is pull reports directly from the database. We cannot tap...
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Product
Clairvia’s ease of use might be slightly low for some schedulers. But we also have to consider that...
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Relationship
Oracle Health is always excellent with their support. They provide people who work with us and a...
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Relationship
We have regular meetings with Clairvia. There are several people we work with.
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Product
Clairvia gives us objective data on how to meet our staffing needs based on patient acuity and...
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Loyalty
When Clairvia was Cerner-owned, we were considered one of their preferred customers. I see a...
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Product
On the scheduling side of Clairvia, we can use tags to distinguish traveling nurses from our regular...
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Loyalty
We are getting ready to embark on the Clairvia mobile app, which will be beneficial to end users....
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Product
We would like improvements to the reports that managers and directors use. We built our own...
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Product
We can place notes on patients for specific reasons. Sometimes when we have overflow assignments...
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Product
I like that Clairvia talks with our timekeeping system well, so it pushes information directly onto...
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Product
Our other scheduling platform has a matrix view that lays out employees’ schedules. Clairvia doesn’t...
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Operations
The vendor's implementation teams have done good work. They haven't faded yet. We don't need much...
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Product
We have all kinds of interfaces that go back and forth between other systems, and those interfaces...
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Product
There are some things that we would like the vendor to fix for future designs, but I wish that we...
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Loyalty, Product
There are always more things that the system could do, but for the most part, it meets our needs. We...
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Relationship
The support people that I deal with are all great. They have never given me attitude, and they are...
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Relationship
I am not impressed with the acquisition by Oracle. We have had a lot of changes in how we have...
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Loyalty, Relationship
The vendor is pretty good about sharing a road map. We actually got an ambassador to Oracle’s health...
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Product
The user interface for schedulers in Clairvia is in desperate need of an update. It is very archaic....
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Relationship
There is a smaller team that supports Clairvia within Cerner, and it can be difficult to get the...
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Operations, Product
The product is good on a scheduler's end because having autonomy and making it work for our schedule...
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Operations, Product
When it comes to really learning the system, it can be troublesome because a lot of times, if we...
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Product
Clairvia allows for a lot of customization. There are a lot of options for how we can build out our...
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Loyalty, Product
We don't have any real barriers to taking upgrades or packages to update Clairvia. If we had the...
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Product
Clairvia is complicated, but that is because it is a very powerful tool. I wish our organization...
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Product
We are using Clairvia to make assignments that go to CareAware Connect, and that works very well.
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Relationship, Product
Cerner frequently develops codes that break something that was working before. For example, if we...
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Product
Clairvia is an excellent product, and before Cerner got involved, it did a lot of things well, but...
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Relationship
We have a high level of frustration with the support team for Clairvia. The product is not Cerner's...
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Product, Value
There is a portion of the product that allows us to do productivity for nursing, and it is very...
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