Clairvia Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Loyalty

Even though Clairvia is a scheduling tool, we don’t use it as such; we use a different vendor's...

Sep 2023
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Analyst/Coordinator

Relationship

The issue is not necessarily that Cerner doesn't deliver; the issue is just the time frame in which...

Sep 2023
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Analyst/Coordinator

Culture, Value

Before our contract changed, we had the red carpet rolled out to us, and we didn't incur charges. We...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

I learned from Cerner during the implementation, and that was it. I don't learn anything more from...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Cerner is really good about supporting integration.

Sep 2023
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Analyst/Coordinator

Product

Within Clairvia, there is a way we can see the skill-to-patient ratio. The way that ratio generates...

Sep 2023
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Analyst/Coordinator

Product

The way that Cerner’s access management tool grants access to Clairvia is like an ancient dinosaur,...

Sep 2023
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CNIO

Loyalty

We are switching our EMR vendor to a vendor that doesn’t play well with Cerner. There is pressure to...

Aug 2023
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CNIO

Relationship

The vendor is a little slow with putting things out. There are a few things that we have asked them...

Aug 2023
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Analyst/Coordinator

Relationship, Operations

I would like Oracle Health to have all their leadership folks engaged to make sure we have enough...

Jul 2023
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Analyst/Coordinator

Product

If I had to make a choice, I would buy the Clairvia product again. The features all work...

Jul 2023
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Analyst/Coordinator

Operations, Product

Our last upgrade with Clairvia didn't go smoothly. We had files that were locked up, and it took a...

Jul 2023
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Analyst/Coordinator

Product

One thing Oracle Health doesn't let us do is pull reports directly from the database. We cannot tap...

Jul 2023
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Analyst/Coordinator

Product

Clairvia’s ease of use might be slightly low for some schedulers. But we also have to consider that...

Jul 2023
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Analyst/Coordinator

Relationship

Oracle Health is always excellent with their support. They provide people who work with us and a...

Jul 2023
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Nurse

Relationship

We have regular meetings with Clairvia. There are several people we work with.

Jun 2023
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Nurse

Product

Clairvia gives us objective data on how to meet our staffing needs based on patient acuity and...

Jun 2023
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Nurse

Loyalty

When Clairvia was Cerner-owned, we were considered one of their preferred customers. I see a...

Jun 2023
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Nurse

Product

On the scheduling side of Clairvia, we can use tags to distinguish traveling nurses from our regular...

Jun 2023
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Nurse

Loyalty

We are getting ready to embark on the Clairvia mobile app, which will be beneficial to end users....

Jun 2023
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Nurse

Product

We would like improvements to the reports that managers and directors use. We built our own...

Jun 2023
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Nurse

Product

We can place notes on patients for specific reasons. Sometimes when we have overflow assignments...

Jun 2023
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Analyst/Coordinator

Product

I like that Clairvia talks with our timekeeping system well, so it pushes information directly onto...

May 2023
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Analyst/Coordinator

Product

Our other scheduling platform has a matrix view that lays out employees’ schedules. Clairvia doesn’t...

May 2023
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Manager

Operations

The vendor's implementation teams have done good work. They haven't faded yet. We don't need much...

Mar 2023
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Manager

Product

We have all kinds of interfaces that go back and forth between other systems, and those interfaces...

Mar 2023
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Manager

Product

There are some things that we would like the vendor to fix for future designs, but I wish that we...

Mar 2023
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Manager

Loyalty, Product

There are always more things that the system could do, but for the most part, it meets our needs. We...

Mar 2023
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Manager

Relationship

The support people that I deal with are all great. They have never given me attitude, and they are...

Mar 2023
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Manager

Relationship

I am not impressed with the acquisition by Oracle. We have had a lot of changes in how we have...

Jan 2023
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Manager

Loyalty, Relationship

The vendor is pretty good about sharing a road map. We actually got an ambassador to Oracle’s health...

Jan 2023
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Manager

Product

The user interface for schedulers in Clairvia is in desperate need of an update. It is very archaic....

Jan 2023
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Manager

Relationship

There is a smaller team that supports Clairvia within Cerner, and it can be difficult to get the...

Jan 2023
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Manager

Operations, Product

The product is good on a scheduler's end because having autonomy and making it work for our schedule...

Jan 2023
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Manager

Operations, Product

When it comes to really learning the system, it can be troublesome because a lot of times, if we...

Jan 2023
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Manager

Product

Clairvia allows for a lot of customization. There are a lot of options for how we can build out our...

Jan 2023
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Manager

Loyalty, Product

We don't have any real barriers to taking upgrades or packages to update Clairvia. If we had the...

Jan 2023
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Manager

Product

Clairvia is complicated, but that is because it is a very powerful tool. I wish our organization...

Jan 2023
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Manager

Product

We are using Clairvia to make assignments that go to CareAware Connect, and that works very well.

Jan 2023
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Manager

Relationship, Product

Cerner frequently develops codes that break something that was working before. For example, if we...

Jan 2023
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Manager

Product

Clairvia is an excellent product, and before Cerner got involved, it did a lot of things well, but...

Jan 2023
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Manager

Relationship

We have a high level of frustration with the support team for Clairvia. The product is not Cerner's...

Jan 2023
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Manager

Product, Value

There is a portion of the product that allows us to do productivity for nursing, and it is very...

Jan 2023
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