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Oracle Health (Cerner) Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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Commentary Summary

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User Commentary

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Nurse

Relationship, Relationship, Relationship

We tried using Oracle Health’s help desk service, but it is inadequate. We use Oracle Health for...

Jul 2023
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Nurse

Relationship, Relationship, Relationship

Oracle Health wants us to only give them one priority at a time per solution. But when we submit...

Jul 2023
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Nurse

Relationship, Relationship, Relationship

The firm’s executives talk a good game. They listen but then do nothing. I used to be such an...

Jul 2023
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Nurse

Relationship, Relationship, Relationship, Operations, Operations, Operations

Until Oracle Health works out how to train their consultants, I would advise healthcare...

Jul 2023
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Nurse

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We took on many things that Cerner bought, but now the firm is backtracking a lot. We need...

Jul 2023
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Manager

Relationship

In all reality, we receive very poor support from Oracle Health. They have a lot of turnover, so...

Jan 2023
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Manager

Relationship

I wish we could get better quality help from Oracle Health. Our sales representative and the people...

Jan 2023
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Manager

Value

Oracle Health tends to charge for everything. They offer a lot of additional help, but it usually...

Jan 2023
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