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Millennium PowerChart (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Director

Loyalty

We would probably buy the product again, but we would do a lot more market research before jumping...

Apr 2024
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Director

Culture, Value

Millennium PowerChart is very expensive. The invoicing aspects are very complex. I would change...

Apr 2024
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Director

Operations

Because we are such an established site, we don't have too much training. However, we have new staff...

Apr 2024
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Director

Product

Oracle Health tends to close off Millennium PowerChart so that we can't integrate it easily with...

Apr 2024
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Director

Loyalty, Relationship

Oracle Health’s road map seems good. I expect Millennium PowerChart to get a lot better. I think...

Apr 2024
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Director

Relationship

Oracle Health’s proactive service has been pretty bad. When there is a known bug, I would like them...

Apr 2024
||
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Director

Product

My likelihood of recommending Millennium PowerChart is good. The design, stability, and reliability...

Apr 2024
||
(0)
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Director

Product

Oracle Health has been okay in terms of localizing Millennium PowerChart to meet our...

Apr 2024
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Director

Operations

Some of the vendor's teams are good, but the day-to-day service for issues and incidents is pretty...

Apr 2024
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Director

Product

Since the vendor was still Cerner, they have been promising a new integration engine, and we are...

Apr 2024
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Director

Relationship

The vendor's resources and expertise are very thin. They have been whittled away, and there are some...

Apr 2024
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Director

Product

Cerner needs to improve the user experience. The graphical user interface is now even more outdated....

Apr 2024
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Director

Operations

The implementation services are quite good. However, Oracle Health could have a better understanding...

Apr 2024
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Director

Relationship, Product

In terms of meeting our country-specific needs, the product is not a disaster, but it is also not...

Apr 2024
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VP/Other Executive

Loyalty, Product

The clinical usability of Millennium PowerChart is not good. Or at least the feedback is not good....

Apr 2024
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VP/Other Executive

Relationship, Product

We have had a couple of upgrades that have broken all our internal processes in the last while;...

Apr 2024
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VP/Other Executive

Culture, Relationship, Product

Millenium PowerChart doesn't work as well as Oracle Health promoted it to work, but if we want to...

Apr 2024
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VP/Other Executive

Product

Millenium PowerChart is awful at supporting our integration and interoperability goals. Oracle...

Apr 2024
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VP/Other Executive

Relationship, Product

Millenium PowerChart is very reliable. It is very stable apart from when Oracle Health upgrades it...

Apr 2024
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(0)
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VP/Other Executive

Product

The ease of use for end users is low unless they are using PowerChart Touch, and then it is off the...

Apr 2024
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VP/Other Executive

Loyalty

I would like Oracle Health to really accelerate the replatforming of the product to be truly cloud...

Apr 2024
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(0)
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CIO

Product

There are a number of areas where the connectivity between Millennium PowerChart and the national...

Jun 2023
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CIO

Operations, Product

The product has a learning curve, and we get a lot of feedback from users that the solution is...

Jun 2023
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CIO

Operations, Product

Cerner is a bit slow in the introduction of new technology, or we are a bit slow in deploying it. I...

Jun 2023
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Director

Product

Our OBs and gynecologists are not very keen on Millennium PowerChart. With our old system, we were...

May 2023
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Director

Product

Millennium PowerChart’s reliability and reportability is very good. The amount of information that...

May 2023
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Director

Loyalty, Product

Our IT department has probably had a more positive experience than our other teams have with...

May 2023
||
(0)
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Director

Product

We still haven’t got the whole package, so sometimes I wonder whether the information I am giving is...

May 2023
||
(0)
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Director

Operations

Our entire implementation experience was appalling, but I don’t know whether that was because of...

May 2023
||
(0)
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Director

Relationship

There are time delays with Oracle Health’s support team. We sometimes have to wait several hours,...

May 2023
||
(0)
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Director

Value

The cost of the whole Millennium PowerChart system was really high. We have also had to go to...

May 2023
||
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Director

Operations

A lot of the problems with Millennium PowerChart happened because we had to either go live when we...

May 2023
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Director

Product, Value

I wouldn’t buy Millennium PowerChart again. It is very unwieldy. When we took the data on, the...

May 2023
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Director

Product

I don’t really like Millennium PowerChart, but I can see how much more modern it is. The problems I...

May 2023
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VP/Other Executive

Loyalty, Loyalty, Operations, Operations

The implementation really set us up on a bad note, and things have not improved since then. The...

Apr 2023
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VP/Other Executive

Relationship, Relationship, Product, Product, Value, Value

The product’s continuing issues with the hosted data center are beneficial to Oracle Health because...

Apr 2023
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VP/Other Executive

Product, Product

I can't get a FHIR connection working in the product. I would like the vendor to improve the inbound...

Apr 2023
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VP/Other Executive

Product, Product

Cerner has a number of products in their armory, such as CareAware Connect and PowerChart Touch,...

Apr 2023
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VP/Other Executive

Relationship, Relationship

One way the vendor could improve their support is for us to not be reliant on the US support team...

Apr 2023
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(0)
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VP/Other Executive

Relationship, Relationship

The vendor has certainly had a bit of a changing workforce. But I don't think our account management...

Apr 2023
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Global (Non-US) EMR Benefits 2023
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
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