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User Commentary
Relationship
Customer support is really good with Oracle Health. We feel heard. We have regular meetings, and we...
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Product
Oracle Health’s practice management system is acceptable. It is standard.
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Product
On the physician side, Cerner Practice Management is really inadequate. We had to hire outside...
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Product
I don't hear a lot of negatives about the product from our staff. Every electronic health record is...
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Loyalty
There are some things on the vendor’s road map that hopefully are going to help me be less...
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Relationship, Operations
When we first went through our implementation with Cerner prior to COVID-19, their service and...
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Relationship
Overall, I think that things are going okay. We are still a little touch-and-go with Oracle Health....
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Loyalty, Relationship, Product
Oracle Health is piloting some AI things with the University of Missouri. We are keeping an eye on...
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Relationship, Product
I think Oracle Health needs to bump Cerner Practice Management up. The vendor's code quality and...
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Loyalty, Value
If I were a new hospital, I would be very risk averse in selecting Cerner Practice Management. I...
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Product
I would like the registration and scheduling processes to be integrated into one solution so that I...
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Relationship
Oracle Health says that they are going to redo their EHR somehow. Unfortunately, it is very unclear...
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Value
Our experience has been that Oracle Health hasn't avoided charging for every little thing. Oracle...
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Product
The weaknesses we see in Oracle Health are on the self-serve side of things that enable the patient...
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Loyalty, Operations
We moved away from having Oracle Health do the training, and we did our own ongoing training because...
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Relationship
There are areas with Oracle Health where the ability to do some automation is good. Oracle Health...
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Relationship
We wouldn’t recommend Oracle. If a friend were asking about Oracle and were already in Cerner, we...
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Loyalty, Relationship
With the move to Oracle Health, the vendor is starting to just do things without discussion, without...
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Relationship
Since Oracle Health purchased Cerner, our entire IT staff has noticed a significant decrease in...
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Product
Now that we are on Cerner Practice Management, the interface that our employees see is much more...
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Loyalty, Product
We want an integrated platform, so we would buy Cerner Practice Management again. The system's tools...
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Operations
The training we have received for the system has been very poor. It is very basic. That...
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Culture, Loyalty, Relationship
We have been working with a specific product champion for years now on a certain model. We have a...
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Relationship
Oracle Health’s staffing shortages are certainly having an impact on our organization. One of the...
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Relationship, Product
Oracle Health is a little better on the practice management side because they have always had to...
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Product
One of the biggest issues we have is that our hospital registration system is different from our...
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Loyalty, Product
Oracle Health promotes that the system will be the best thing ever. The main issue we have with that...
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Relationship, Operations
The product's quality is good. The quality of the people who help us with our implementations is...
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Culture, Relationship
The vendor has a clearer vision now that Oracle Health has taken over, but Oracle Health hasn't been...
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Relationship
We recently had an issue that our clerical supervisor said they could fix, but they couldn't fix it...
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Operations
Training is probably the biggest issue we have with Oracle Health. With the turnover that naturally...
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Product
When we look at other facilities that have the regular system, they have a lot more control over...
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Value
In terms of Epic versus Cerner, there are benefits to Cerner nickel-and-diming us. We don't have to...
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Relationship, Operations, Product
The only frustration with Cerner on my team is in the migration of going to the cloud, and only some...
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Product
We have had a few hiccups here and there with Cerner Practice Management. Code upgrades sometimes...
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Product
We are adjusting to Cerner Practice Management very well. However, the way it works with Oracle...
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Product
In the four walls of the practice, we have no concerns with the product's scheduling, registration,...
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Product
Oracle Health has consumer-friendly tools. The vendor has partners for patient scheduling and...
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Product
Oracle Health is not delivering anything new. The product is the same as it was years ago.
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Relationship, Relationship
There are enhancements that should be provided on a yearly basis through upgrades, and the vendor is...
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Relationship, Relationship
The only way to get anything done is to escalate it, and usually, I am the only one that can get...
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Product, Product
The front end of the product is a little better than the front end of another solution we have. But...
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Product
I wish there were more canned reports available within Cerner Practice Management. I wish the...
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Product
Cerner Practice Management’s workflow for adding appointments is very good and user friendly.
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Relationship
I can see the ideas that clients submit for Cerner Practice Management, and Cerner is listening and...
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