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Patient Access Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
We signed up for the estimator portion, and we could never get it to work properly so that it was...
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Manager
Service and Support
I found PELITAS' support to be very lacking. When we put tickets in, it would take almost all day to...
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Manager
Functionality and Upgrades
We love the eligibility piece of Patient Access. We haven't had a problem with that side of things....
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VP/Other Executive
Relationship
We are doing well with PELITAS. We still have the same relationship with them. From what I am...
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VP/Other Executive
Functionality and Upgrades
There is a new law coming out similar to a transparency law, and PELITAS has already worked on it....
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VP/Other Executive
Lessons Learned
The eligibility is working great, and the QA works great with the report cards. The estimator tool...
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VP/Other Executive
Relationship
For COVID-19, PELITAS is working with their clients to get some things implemented, and they are...
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Director
Other Observations & Comments
Payers aren’t really good at prior authorization or preauthorization yet, so that makes it really...
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Director
Technology
PELITAS' software has worked really well. We don't get many hiccups. PELITAS does a good job of...
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Director
Functionality and Upgrades
We started an optimization of the inpatient notification process, so payers require us to send them...
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Director
Relationship
The cost was the first reason we went with PELITAS, but their service has also held up. We were...
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Manager
Service and Support
We needed to quickly come up with touchless signatures and verbal consent because of the people...
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Manager
Service and Support
If I am not happy about something, I get PELITAS on the phone. PELITAS has gotten better because...
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Manager
Other Observations & Comments
PELITAS comes on-site when they have something brand new coming out, but it is next to impossible...
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Manager
Other Observations & Comments
If we ask PELITAS to create something that isn’t in the scope of the contract, then they are going...
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Manager
Implementation and Training
PELITAS frequently depends on us to roll things out. I have asked PELITAS to make interactive...
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Manager
Functionality and Upgrades
The manager application itself leaves a little to be desired, and PELITAS is working on that. I...
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Manager
Other Observations & Comments
The problems I have aren’t necessarily PELITAS’ fault. The problem is my insurance and my EMR....
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Manager
Functionality and Upgrades
I would like to see more appointment text reminders from PELITAS. They have that module, but it is...
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Manager
Relationship
I would like PELITAS to know that they have a great support team and a great sales team. The team...
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Director
Relationship
We haven't seen any changes from the vendor since they became PELITAS, and that is good. We were...
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Director
Relationship
I was happy that PELITAS didn't switch out our project manager. We had the same project manager...
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Director
Implementation and Training
The vendor came on-site to train us. We used a train-the-trainer system. Then a couple of key...
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Director
Interfacing and Integration
The solution is integrated, especially with real-time authorizations because the information...
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Director
Service and Support
The vendor has better customer service than any other vendors that we have worked with. PELITAS'...
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Manager
Service and Support
We work with a certain representative whose communication is pretty diverse. The person talks to us...
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Manager
Service and Support
The turnaround time for the vendor's customer service is really quick, and that is nice. When we...
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Manager
Functionality and Upgrades
The reporting is very informational, and there are several different options. Reporting is available...
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Manager
Service and Support
The way the vendor communicates with us is a big deal. Their communication includes the way they...
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Manager
Functionality and Upgrades
Before an upgrade was done, we could see our entered tickets and where they were in the process. Now...
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Manager
Service and Support
During the COVID-19 crisis, we have had more frequent meetings with PELITAS. The vendor is always...
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Manager
Service and Support
We had an issue during the implementation. We told PELITAS what our last vendor did for us, and now...
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Director
Functionality and Upgrades
The product is working pretty well. We have finally gotten to the point where we have ironed out all...
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Director
Relationship
During the implementation, the vendor provided all the tools and the system. We needed to build the...
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Director
Relationship
The vendor has a very good presentation process, and their team is great. The vendor spends a lot of...
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Director
Relationship
I don’t think the vendor promised anything, but they delivered what they said they were going to deliver....
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Director
ROI / Cost (care and feeding)
The vendor does charge per click; the solution is a transactional product, so the vendor does charge...
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Director
Functionality and Upgrades
The product is excellent for big organizations that have a diverse payer map. The application works,...
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Director
Functionality and Upgrades
With anything new, it takes a while for the staff members to get comfortable. The staff members are...
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Director
Functionality and Upgrades
The product doesn't solve every problem, but it does solve a lot of my eligibility issues. The...
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Director
Implementation and Training
There was not much vendor executive involvement. We had a lot of involvement with the implementation...
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Analyst/Coordinator
Interfacing and Integration
The system's integration has improved a lot from what it was before. In the past, we had some tool...
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Analyst/Coordinator
Relationship
PELITAS recently updated their ticket system, which could be a little iffy at times. I have not had...
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Director
Interfacing and Integration
If I would be able to get the whole system, I would buy the solution again. If I could get only the...
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Director
Functionality and Upgrades
PELITAS’ system gives very detailed information at an associate level, and it has pop-ups that alert...
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Director
Functionality and Upgrades
When we started up the contracting, there were some things that were not clear across the board....
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Director
Relationship
PELITAS does well at communicating. When they change anything, they let us know about everything...
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Director
Service and Support
I have no complaints about how the vendor is supporting us during the COVID-19 crisis. I am able to...
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Director
ROI / Cost (care and feeding)
After a lot of discussion, I would say the vendor avoids charging for every little thing. When I...
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Director
Relationship
I used to never hear from PELITAS, but the vendor has had a recent change in leadership, and I am...
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Director
Relationship
Vendors can learn a lot from their customers. Vendors can improve by keeping up with healthcare,...
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Director
Functionality and Upgrades
The system works, and it works with our enterprise system. Things are getting better. All the pieces...
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Director
Relationship
I hope my working relationship with PELITAS continues to improve and that we have confidence in each...
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Director
Functionality and Upgrades
We are working out as far in advance as we can for scheduled solutions. I need the system to be up...
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Director
Functionality and Upgrades
The vendor is working on their communication and educating us about scheduled downtime. PELITAS is...
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Director
Future Outlook
The vendor needs to continue having a good agenda, getting things done in our regular meetings, and...
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Analyst/Coordinator
Service and Support
Things are going pretty well with PELITAS. When there were leadership changes and other things that...
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Analyst/Coordinator
Functionality and Upgrades
PELITAS gives us just what we need. A lot of our struggles and internal complaints have to do with...
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Analyst/Coordinator
Relationship
The communication with PELITAS has definitely exceeded my expectations over the last few months....
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Analyst/Coordinator
Service and Support
In the beginning, it was a scramble to get PELITAS' system up and running. We were fixing things on...
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Analyst/Coordinator
Other Observations & Comments
There is some talk going on right now about what PELITAS offers and what we have, and I don’t know...
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Analyst/Coordinator
Service and Support
We have a good relationship with the vendor. They are very quick to respond when anything is wrong...
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Analyst/Coordinator
Relationship
Depending on the day, the system may be totally offline, but that doesn’t happen very often. I...
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Analyst/Coordinator
Functionality and Upgrades
Our only con with PELITAS is not getting things in more real time. With the way the insurance market...
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Analyst/Coordinator
Functionality and Upgrades
We know exactly what data we need. The eligibility responses are very easy to read. With some...
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Analyst/Coordinator
Lessons Learned
I would tell others to make sure they have one person who is the superuser or supervisor of the...
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Analyst/Coordinator
Service and Support
The main contact that I go to for absolutely everything has been really great. That person has been...
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Analyst/Coordinator
Relationship
PELITAS has done very well in supporting us during the COVID-19 crisis. I have been very happy with...
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Analyst/Coordinator
Interfacing and Integration
I give PELITAS a good rating for supporting our integration goals. I just know that our operations...
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Analyst/Coordinator
Functionality and Upgrades
There are certain benefits that we would like for PELITAS to return all the time, but that is more...
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Manager
Service and Support
The vendor was very much willing to adapt. They actually sat down with us and reviewed our process...
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Manager
Service and Support
The vendor has done very well in supporting us during the COVID-19 crisis. They are making sure that...
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Manager
Implementation and Training
I give the vendor a high rating for their training. No matter what we are wanting to do, like...
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Manager
Functionality and Upgrades
The system is amazing. It works as it was promoted to us. The good thing about PELITAS is they are...
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Manager
Service and Support
The system does very well in supporting our integration goals, especially with it being an...
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Manager
Functionality and Upgrades
The system is pretty easy to use and understand, especially with the QA tools. We have the ability...
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Manager
Relationship
The vendor has done very well with supporting us. Our first account manager was the best account...
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Manager
Relationship
When PELITAS brought on their new CEO, he came out and met with us. He is a very nice guy, and he...
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Manager
Functionality and Upgrades
The system has done well with driving tangible outcomes. We have seen a huge decrease in denials...
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Manager
Relationship
I predict that I will be very satisfied with the system in a year from now. I can't say enough good...
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Manager
Relationship
So far, PELITAS' new leadership has been doing well. I haven’t really seen anything that has...
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Manager
Other Observations & Comments
We used to have monthly telephone calls with PELITAS, but we got so good at what we were doing that...
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Director
Service and Support
Some of our forms are already loaded in PELITAS' system for eSignatures. Once the COVID-19 pandemic...
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Director
Sales and Contracting
We have an agreement, and we normally do a certain number of transactions. But if that number goes...
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