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Patient Access Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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User Commentary

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Director

I thought PELITAS did a good job with our implementation. They were thorough and took the time to...

May 2021
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Director

The support from PELITAS has been good. We have had good turnaround and responsive help. I don’t...

May 2021
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Director

The user interface for employees could be a little more streamlined and user friendly. If the output...

May 2021
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Manager

I wouldn't buy the product again. We have several registration areas. Unfortunately, because we are...

May 2021
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Manager

The customer service for this system is great. We put in a ticket, and we get a response.

May 2021
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Manager

The system is very expensive. We are a smaller hospital, and we are taking advantage of that. We...

May 2021
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Manager

Our patient accounting system is integrated with the PELITAS system. When we register patients, we...

May 2021
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Manager

If there is something like an upgrade, PELITAS communicates that to us. When they update something,...

May 2021
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Manager

The ticket process is good. There is something PELITAS stopped doing that I really liked. Instead of...

May 2021
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Manager

The reports are amazing. I love the fact that the system has so many different reports. We can get a...

May 2021
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Director

PELITAS charges for what they said they would. There haven't been any surprises or fees that we have...

May 2021
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Manager

When the system was implemented, we got about two hours’ worth of training, and then we were on our...

May 2021
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Manager

Now that we have worked out some of the bugs and rules and have tweaked things, I feel like we are...

May 2021
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Manager

In the beginning, we felt like were on our own. Then we had a discussion with PELITAS about what was...

May 2021
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Manager

In the future, our satisfaction may improve slightly because we are going to partner with our person...

May 2021
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Manager

With the transition from DCS Global to PELITAS, there could definitely have been some additional...

May 2021
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Manager

PELITAS could do better on the new products and services. My struggle with the product is that it...

May 2021
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Manager

PELITAS Patient Access is easy for our end users. I use the system all the time, and I run the...

May 2021
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Manager

I really like PELITAS' customer service. When there is an issue, PELITAS is really quick to fix it....

May 2021
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Manager

Things with PELITAS are better than they were with DCS Global in terms of support and outreach....

May 2021
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Analyst/Coordinator

PELITAS charges us according to our contract. PELITAS doesn't have any hidden fees or try to charge...

May 2021
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Analyst/Coordinator

Anyone that we reach out to at PELITAS has knowledge. We are able to get any type of support request...

May 2021
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Analyst/Coordinator

We don't have many patients that don't get verified through PELITAS Patient Access. When the patient...

May 2021
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Analyst/Coordinator

We would like PELITAS to work with payers to update dual SNAP patients, which are patients that have...

May 2021
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Manager

I like the vendors that I don't have to worry much about the most. PELITAS is really easy to...

May 2021
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Manager

The integration between PELITAS Patient Access and our EMR is great. The system uses standard...

May 2021
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Manager

When we initially implemented PELITAS' system, we actually implemented a standardization, and we...

May 2021
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Manager

PELITAS Patient Access has a lot of advantages with AI and automation. There is a lot of work...

May 2021
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Manager

The product is part of our long-term plans. I would keep it forever. The vendor stays in touch very...

Apr 2021
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Analyst/Coordinator

I use the system every day for checking eligibility for the various insurance companies that we have...

Apr 2021
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Analyst/Coordinator

We don’t need support all the time; we just need it when I have certain issues. We need it maybe...

Apr 2021
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Analyst/Coordinator

When we enter our patient ID number or account number, the system can pull the information from our...

Apr 2021
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Manager

The vendor provides whatever training we ask for, and it is usually done in an extremely...

Apr 2021
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Manager

The system stays up most of the time when an upgrade is being done to the system. The uptime is...

Apr 2021
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Analyst/Coordinator

I just have a problem with Medicare eligibility. I get run-time errors. The vendor is trying to...

Apr 2021
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Director

Every time PELITAS does an upgrade, we seem to go one step forward and two steps back for a little...

Apr 2021
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Director

I like where PELITAS is going. Version 10 is going to be very exciting and very easy to use....

Apr 2021
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Director

PELITAS comes on-site. They have a support line. PELITAS is constantly asking for input and making...

Apr 2021
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Manager

I absolutely love the PELITAS system. It has been very helpful in our organization. We use the wait...

Mar 2021
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Manager

PELITAS’ support is excellent. We just recently went down to biweekly phone meetings. The vendor is...

Mar 2021
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Manager

We had a pretty smooth implementation. Everything was done virtually, and we just sent PELITAS what...

Mar 2021
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Manager

The system works pretty smoothly. From a patient standpoint, it takes us right through the steps of...

Mar 2021
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Director

Overall, Patient Access is fine. We have found some issues with it though. Some things don't match...

Mar 2021
(0)
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Director

PELITAS is interested in what we say, and they are always open to questions. I have had positive...

Mar 2021
(0)
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Director

Patient Access' training portion could be improved. We had a couple of hours of training, but the...

Mar 2021
(0)
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Director

The improvement in our registration has benefited us the most. The data quality is superior. With...

Mar 2021
(0)
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Director

We have had a great client representative on our account. We have regular standing meetings. Our...

Mar 2021
(0)
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Director

When some of our hospitals move to an enterprise vendor, we may not keep the PELITAS solution. I...

Mar 2021
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Director

It would be helpful if we had more detailed reporting. The vendor could add more options so we could...

Mar 2021
(0)
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Director

The vendor's customer service is very good. They are very responsive typically, but that depends on...

Feb 2021
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Director

We would like to not have so many different vendors, and PELITAS shared that having the whole entire...

Feb 2021
(0)
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Director

The tool is extremely user friendly and very customizable. The vendor has their standard rules that...

Feb 2021
(0)
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Director

The vendor got new leadership. The people that I was used to working with got moved out in that mix,...

Feb 2021
(0)
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Director

I like Patient Access. It interfaces very nicely with our chargemaster. The vendor communicates with...

Dec 2020
(0)
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CFO

We are working on automating the eligibility piece in the system. The solution would still be in the...

Dec 2020
(0)
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Director

We use Patient Access for our eligibility and estimates. We are expanding into other areas. We have...

Dec 2020
(0)
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Director

The way the charges happen with PELITAS is that when eligibility runs, we pay on each insurance that...

Dec 2020
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Director

We work a lot with our primary PELITAS contact. That individual didn't start out with us, but that...

Dec 2020
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Manager

PELITAS' platform is working really well. They made some changes, but so far, there have been no...

Nov 2020
(0)
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Manager

PELITAS does exceedingly well at giving us a true picture of where we are with our quality. There is...

Nov 2020
(0)
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Manager

We are missing estimates from the system, but the vendor's liaisons have been assigned to...

Nov 2020
(0)
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Manager

We signed up for the estimator portion, and we could never get it to work properly so that it was...

Sep 2020
(0)
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Manager

I found PELITAS' support to be very lacking. When we put tickets in, it would take almost all day to...

Sep 2020
(0)
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Manager

We love the eligibility piece of Patient Access. We haven't had a problem with that side of things....

Sep 2020
(0)
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VP/Other Executive

We are doing well with PELITAS. We still have the same relationship with them. From what I am...

Sep 2020
(0)
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VP/Other Executive

There is a new law coming out similar to a transparency law, and PELITAS has already worked on it....

Sep 2020
(0)
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VP/Other Executive

The eligibility is working great, and the QA works great with the report cards. The estimator tool...

Sep 2020
(0)
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VP/Other Executive

For COVID-19, PELITAS is working with their clients to get some things implemented, and they are...

Sep 2020
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Director

Payers aren’t really good at prior authorization or preauthorization yet, so that makes it really...

Aug 2020
(0)
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Director

PELITAS' software has worked really well. We don't get many hiccups. PELITAS does a good job of...

Aug 2020
(0)
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Director

We started an optimization of the inpatient notification process, so payers require us to send them...

Aug 2020
(0)
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Director

The cost was the first reason we went with PELITAS, but their service has also held up. We were...

Aug 2020
(0)
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Manager

We needed to quickly come up with touchless signatures and verbal consent because of the people...

Jul 2020
(0)
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Manager

If I am not happy about something, I get PELITAS on the phone. PELITAS has gotten better because...

Jul 2020
(0)
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Manager

PELITAS comes on-site when they have something brand new coming out, but it is next to impossible...

Jul 2020
(0)
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Manager

If we ask PELITAS to create something that isn’t in the scope of the contract, then they are going...

Jul 2020
(0)
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Manager

PELITAS frequently depends on us to roll things out. I have asked PELITAS to make interactive...

Jul 2020
(0)
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Manager

The manager application itself leaves a little to be desired, and PELITAS is working on that. I...

Jul 2020
(0)
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Manager

The problems I have aren’t necessarily PELITAS’ fault. The problem is my insurance and my EMR....

Jul 2020
(0)
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Manager

I would like to see more appointment text reminders from PELITAS. They have that module, but it is...

Jul 2020
(0)
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Manager

I would like PELITAS to know that they have a great support team and a great sales team. The team...

Jul 2020
(0)
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Director

We haven't seen any changes from the vendor since they became PELITAS, and that is good. We were...

Jun 2020
(0)
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Director

I was happy that PELITAS didn't switch out our project manager. We had the same project manager...

Jun 2020
(0)
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Director

The vendor came on-site to train us. We used a train-the-trainer system. Then a couple of key...

Jun 2020
(0)
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Director

The solution is integrated, especially with real-time authorizations because the information...

Jun 2020
(0)
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Director

The vendor has better customer service than any other vendors that we have worked with. PELITAS'...

Jun 2020
(0)
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Manager

We work with a certain representative whose communication is pretty diverse. The person talks to us...

May 2020
(0)
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Manager

The turnaround time for the vendor's customer service is really quick, and that is nice. When we...

May 2020
(0)
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Manager

The reporting is very informational, and there are several different options. Reporting is available...

May 2020
(0)
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Manager

The way the vendor communicates with us is a big deal. Their communication includes the way they...

May 2020
(0)
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Manager

Before an upgrade was done, we could see our entered tickets and where they were in the process. Now...

May 2020
(0)
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Manager

During the COVID-19 crisis, we have had more frequent meetings with PELITAS. The vendor is always...

May 2020
(0)
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Manager

We had an issue during the implementation. We told PELITAS what our last vendor did for us, and now...

May 2020
(0)
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Director

The product is working pretty well. We have finally gotten to the point where we have ironed out all...

May 2020
(0)
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Director

During the implementation, the vendor provided all the tools and the system. We needed to build the...

May 2020
(0)
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Director

The vendor has a very good presentation process, and their team is great. The vendor spends a lot of...

May 2020
(0)
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Director

I don’t think the vendor promised anything, but they delivered what they said they were going to deliver....

May 2020
(0)
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Director

The vendor does charge per click; the solution is a transactional product, so the vendor does charge...

May 2020
(0)
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Director

The product is excellent for big organizations that have a diverse payer map. The application works,...

May 2020
(0)
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Director

With anything new, it takes a while for the staff members to get comfortable. The staff members are...

May 2020
(0)
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Director

The product doesn't solve every problem, but it does solve a lot of my eligibility issues. The...

May 2020
(0)
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Director

There was not much vendor executive involvement. We had a lot of involvement with the implementation...

May 2020
(0)
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Analyst/Coordinator

The system's integration has improved a lot from what it was before. In the past, we had some tool...

May 2020
(0)
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Analyst/Coordinator

PELITAS recently updated their ticket system, which could be a little iffy at times. I have not had...

May 2020
(0)
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Director

If I would be able to get the whole system, I would buy the solution again. If I could get only the...

May 2020
(0)
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Director

PELITAS’ system gives very detailed information at an associate level, and it has pop-ups that alert...

May 2020
(0)
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Director

When we started up the contracting, there were some things that were not clear across the board....

May 2020
(0)
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Director

PELITAS does well at communicating. When they change anything, they let us know about everything...

May 2020
(0)
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