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KLAS Research Director - Dustin Cragun
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User Commentary

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Director

Interfacing and Integration

I like Patient Access. It interfaces very nicely with our chargemaster. The vendor communicates with...

Dec 2020
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CFO

Functionality and Upgrades

We are working on automating the eligibility piece in the system. The solution would still be in the...

Dec 2020
(0)
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Director

Functionality and Upgrades

We use Patient Access for our eligibility and estimates. We are expanding into other areas. We have...

Dec 2020
(0)
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Director

Lessons Learned

The way the charges happen with PELITAS is that when eligibility runs, we pay on each insurance that...

Dec 2020
(0)
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Director

Service and Support

We work a lot with our primary PELITAS contact. That individual didn't start out with us, but that...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

PELITAS' platform is working really well. They made some changes, but so far, there have been no...

Nov 2020
(0)
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Manager

Functionality and Upgrades

PELITAS does exceedingly well at giving us a true picture of where we are with our quality. There is...

Nov 2020
(0)
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Manager

Service and Support

We are missing estimates from the system, but the vendor's liaisons have been assigned to...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We signed up for the estimator portion, and we could never get it to work properly so that it was...

Sep 2020
(0)
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Manager

Service and Support

I found PELITAS' support to be very lacking. When we put tickets in, it would take almost all day to...

Sep 2020
(0)
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Manager

Functionality and Upgrades

We love the eligibility piece of Patient Access. We haven't had a problem with that side of things....

Sep 2020
(0)
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VP/Other Executive

Relationship

We are doing well with PELITAS. We still have the same relationship with them. From what I am...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There is a new law coming out similar to a transparency law, and PELITAS has already worked on it....

Sep 2020
(0)
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VP/Other Executive

Lessons Learned

The eligibility is working great, and the QA works great with the report cards. The estimator tool...

Sep 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

For COVID-19, PELITAS is working with their clients to get some things implemented, and they are...

Sep 2020
(0)
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Director

Other Observations & Comments

Payers aren’t really good at prior authorization or preauthorization yet, so that makes it really...

Aug 2020
(0)
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Director

Technology

PELITAS' software has worked really well. We don't get many hiccups. PELITAS does a good job of...

Aug 2020
(0)
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Director

Functionality and Upgrades

We started an optimization of the inpatient notification process, so payers require us to send them...

Aug 2020
(0)
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Director

Relationship

The cost was the first reason we went with PELITAS, but their service has also held up. We were...

Aug 2020
(0)
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Manager

Service and Support

We needed to quickly come up with touchless signatures and verbal consent because of the people...

Jul 2020
(0)
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Manager

Service and Support

If I am not happy about something, I get PELITAS on the phone. PELITAS has gotten better because...

Jul 2020
(0)
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Manager

Other Observations & Comments

PELITAS comes on-site when they have something brand new coming out, but it is next to impossible...

Jul 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

If we ask PELITAS to create something that isn’t in the scope of the contract, then they are going...

Jul 2020
(0)
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Manager

Implementation and Training

PELITAS frequently depends on us to roll things out. I have asked PELITAS to make interactive...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The manager application itself leaves a little to be desired, and PELITAS is working on that. I...

Jul 2020
(0)
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Manager

Other Observations & Comments

The problems I have aren’t necessarily PELITAS’ fault. The problem is my insurance and my EMR....

Jul 2020
(0)
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Manager

Functionality and Upgrades

I would like to see more appointment text reminders from PELITAS. They have that module, but it is...

Jul 2020
(0)
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Manager

Relationship

I would like PELITAS to know that they have a great support team and a great sales team. The team...

Jul 2020
(0)
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Director

Relationship

We haven't seen any changes from the vendor since they became PELITAS, and that is good. We were...

Jun 2020
(0)
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Director

Relationship

I was happy that PELITAS didn't switch out our project manager. We had the same project manager...

Jun 2020
(0)
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Director

Implementation and Training

The vendor came on-site to train us. We used a train-the-trainer system. Then a couple of key...

Jun 2020
(0)
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Director

Interfacing and Integration

The solution is integrated, especially with real-time authorizations because the information...

Jun 2020
(0)
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Director

Service and Support

The vendor has better customer service than any other vendors that we have worked with. PELITAS'...

Jun 2020
(0)
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Manager

Service and Support

We work with a certain representative whose communication is pretty diverse. The person talks to us...

May 2020
(0)
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Manager

Service and Support

The turnaround time for the vendor's customer service is really quick, and that is nice. When we...

May 2020
(0)
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Manager

Functionality and Upgrades

The reporting is very informational, and there are several different options. Reporting is available...

May 2020
(0)
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Manager

Service and Support

The way the vendor communicates with us is a big deal. Their communication includes the way they...

May 2020
(0)
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Manager

Functionality and Upgrades

Before an upgrade was done, we could see our entered tickets and where they were in the process. Now...

May 2020
(0)
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Manager

Service and Support

During the COVID-19 crisis, we have had more frequent meetings with PELITAS. The vendor is always...

May 2020
(0)
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Manager

Service and Support

We had an issue during the implementation. We told PELITAS what our last vendor did for us, and now...

May 2020
(0)
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Director

Functionality and Upgrades

The product is working pretty well. We have finally gotten to the point where we have ironed out all...

May 2020
(0)
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Director

Relationship

During the implementation, the vendor provided all the tools and the system. We needed to build the...

May 2020
(0)
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Director

Relationship

The vendor has a very good presentation process, and their team is great. The vendor spends a lot of...

May 2020
(0)
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Director

Relationship

I don’t think the vendor promised anything, but they delivered what they said they were going to deliver....

May 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor does charge per click; the solution is a transactional product, so the vendor does charge...

May 2020
(0)
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Director

Functionality and Upgrades

The product is excellent for big organizations that have a diverse payer map. The application works,...

May 2020
(0)
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Director

Functionality and Upgrades

With anything new, it takes a while for the staff members to get comfortable. The staff members are...

May 2020
(0)
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Director

Functionality and Upgrades

The product doesn't solve every problem, but it does solve a lot of my eligibility issues. The...

May 2020
(0)
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Director

Implementation and Training

There was not much vendor executive involvement. We had a lot of involvement with the implementation...

May 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The system's integration has improved a lot from what it was before. In the past, we had some tool...

May 2020
(0)
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Analyst/Coordinator

Relationship

PELITAS recently updated their ticket system, which could be a little iffy at times. I have not had...

May 2020
(0)
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Director

Interfacing and Integration

If I would be able to get the whole system, I would buy the solution again. If I could get only the...

May 2020
(0)
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Director

Functionality and Upgrades

PELITAS’ system gives very detailed information at an associate level, and it has pop-ups that alert...

May 2020
(0)
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Director

Functionality and Upgrades

When we started up the contracting, there were some things that were not clear across the board....

May 2020
(0)
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Director

Relationship

PELITAS does well at communicating. When they change anything, they let us know about everything...

May 2020
(0)
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Director

Service and Support

I have no complaints about how the vendor is supporting us during the COVID-19 crisis. I am able to...

May 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

After a lot of discussion, I would say the vendor avoids charging for every little thing. When I...

May 2020
(0)
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Director

Relationship

I used to never hear from PELITAS, but the vendor has had a recent change in leadership, and I am...

May 2020
(0)
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Director

Relationship

Vendors can learn a lot from their customers. Vendors can improve by keeping up with healthcare,...

May 2020
(0)
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Director

Functionality and Upgrades

The system works, and it works with our enterprise system. Things are getting better. All the pieces...

May 2020
(0)
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Director

Relationship

I hope my working relationship with PELITAS continues to improve and that we have confidence in each...

May 2020
(0)
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Director

Functionality and Upgrades

We are working out as far in advance as we can for scheduled solutions. I need the system to be up...

May 2020
(0)
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Director

Functionality and Upgrades

The vendor is working on their communication and educating us about scheduled downtime. PELITAS is...

May 2020
(0)
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Director

Future Outlook

The vendor needs to continue having a good agenda, getting things done in our regular meetings, and...

May 2020
(0)
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Analyst/Coordinator

Service and Support

Things are going pretty well with PELITAS. When there were leadership changes and other things that...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

PELITAS gives us just what we need. A lot of our struggles and internal complaints have to do with...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

The communication with PELITAS has definitely exceeded my expectations over the last few months....

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

In the beginning, it was a scramble to get PELITAS' system up and running. We were fixing things on...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

There is some talk going on right now about what PELITAS offers and what we have, and I don’t know...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

We have a good relationship with the vendor. They are very quick to respond when anything is wrong...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

Depending on the day, the system may be totally offline, but that doesn’t happen very often. I...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our only con with PELITAS is not getting things in more real time. With the way the insurance market...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We know exactly what data we need. The eligibility responses are very easy to read. With some...

Apr 2020
(0)
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Analyst/Coordinator

Lessons Learned

I would tell others to make sure they have one person who is the superuser or supervisor of the...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

The main contact that I go to for absolutely everything has been really great. That person has been...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

PELITAS has done very well in supporting us during the COVID-19 crisis. I have been very happy with...

Apr 2020
(0)
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 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I give PELITAS a good rating for supporting our integration goals. I just know that our operations...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are certain benefits that we would like for PELITAS to return all the time, but that is more...

Apr 2020
(0)
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Manager

Service and Support

The vendor was very much willing to adapt. They actually sat down with us and reviewed our process...

Apr 2020
(0)
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Manager

Service and Support

The vendor has done very well in supporting us during the COVID-19 crisis. They are making sure that...

Apr 2020
(0)
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 or  to see details.

Manager

Implementation and Training

I give the vendor a high rating for their training. No matter what we are wanting to do, like...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The system is amazing. It works as it was promoted to us. The good thing about PELITAS is they are...

Apr 2020
(0)
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Manager

Service and Support

The system does very well in supporting our integration goals, especially with it being an...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The system is pretty easy to use and understand, especially with the QA tools. We have the ability...

Apr 2020
(0)
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Manager

Relationship

The vendor has done very well with supporting us. Our first account manager was the best account...

Apr 2020
(0)
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Manager

Relationship

When PELITAS brought on their new CEO, he came out and met with us. He is a very nice guy, and he...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The system has done well with driving tangible outcomes. We have seen a huge decrease in denials...

Apr 2020
(0)
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Manager

Relationship

I predict that I will be very satisfied with the system in a year from now. I can't say enough good...

Apr 2020
(0)
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Manager

Relationship

So far, PELITAS' new leadership has been doing well. I haven’t really seen anything that has...

Apr 2020
(0)
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Manager

Other Observations & Comments

We used to have monthly telephone calls with PELITAS, but we got so good at what we were doing that...

Apr 2020
(0)
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Director

Service and Support

Some of our forms are already loaded in PELITAS' system for eSignatures. Once the COVID-19 pandemic...

Apr 2020
(0)
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Director

Sales and Contracting

We have an agreement, and we normally do a certain number of transactions. But if that number goes...

Apr 2020
(0)
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Director

Implementation and Training

The vendor not only came to the facility and gave us hands-on training but also provided us a...

Apr 2020
(0)
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Director

Relationship

I have regular standing calls with the project manager, and we go over any issues, updates, things I...

Apr 2020
(0)
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Director

Interfacing and Integration

I do not think we are using the system to its full capacity because of the restrictions with our...

Apr 2020
(0)
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Director

Functionality and Upgrades

The rating for ease of use depends on the individual and training. A smart, tech savvy person could...

Apr 2020
(0)
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Director

Other Observations & Comments

The vendor executive involvement has changed; the vendor has changed heads about twice. It seems...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

We were having issues trying to validate the estimates, and we had to start doing that for all of...

Apr 2020
(0)
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Director

Technology

The vendor is doing a great job. The vendor is improving, and new things are coming and being...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We did a lot of upgrades with PELITAS recently, and they have just been awesome. PELITAS is...

Apr 2020
(0)
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Manager

Implementation and Training

We just started with some new pieces in the past few months, and the vendor’s training has been...

Apr 2020
(0)
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Manager

Other Observations & Comments

We have a few kinks, but they are not due to the vendor. Some of the authorization pieces in certain...

Apr 2020
(0)
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Manager

Service and Support

Having an authorization piece is great since there are not a lot of vendors that do that yet....

Apr 2020
(0)
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Manager

Other Observations & Comments

The product is very user friendly. Some of the issues that we have really aren’t due to PELITAS but...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The vendor did deliver new technology with the authorization piece, which we use for outpatient...

Apr 2020
(0)
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Manager

Service and Support

The vendor is really good. We can send them tickets, and they fix things right away and give us a...

Apr 2020
(0)
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Manager

Service and Support

Some of the enhancements, like the authorization piece, definitely have some room to grow to become...

Apr 2020
(0)
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VP/Other Executive

Future Outlook

We are hoping that PELITAS has all of the financial, operational, and relationship incentives that...

Mar 2020
(0)
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Manager

Service and Support

We overload the vendor's wagon sometimes by giving them more than they could possibly do, but they...

Feb 2020
(0)
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Manager

Relationship

Now that PELITAS is in charge of DCS, the vendor has really upped their game. Our screen has a whole...

Feb 2020
(0)
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Manager

Functionality and Upgrades

We are bringing up more modules as we go. Everybody loves the eCashiering module. Working in that...

Feb 2020
(0)
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Manager

Other Observations & Comments

Functionality for prior authorization is on our radar, and we have worked on that. We aren't where...

Feb 2020
(0)
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Manager

Interfacing and Integration

The tool does very well at supporting our integration goals. The vendor does as much as they can.

Feb 2020
(0)
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Manager

Functionality and Upgrades

Our end users love the system and find it very easy to use. The system highly meets our needs today....

Feb 2020
(0)
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Manager

Service and Support

The vendor is very good at being proactive. I would give them an even higher score than the highest...

Feb 2020
(0)
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Manager

Service and Support

PELITAS has people that have sat in the chair and done the job, and that is something I haven't seen...

Feb 2020
(0)
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Manager

Other Observations & Comments

I would tell others that are interested in the system to talk to experienced people from the vendor....

Feb 2020
(0)
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Director

Relationship

PELITAS has been a good partner with us.

Jan 2020
(0)
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Director

Technology

I am not sure that the system will support our ongoing mission. That is where the problems are...

Jan 2020
(0)
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Director

Functionality and Upgrades

The system is good, but it isn’t great. Our overall satisfaction with the system is starting to...

Jan 2020
(0)
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Director

Relationship

The PELITAS executives need to recognize that they have to keep up with the times in terms of the...

Jan 2020
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Director

Other Observations & Comments

I don’t have plans to move away from the vendor, but we recently joined with another health system,...

Jan 2020
(0)
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Director

Service and Support

The vendor has a new management team, and we have told the team that there is no need to come to us...

Jan 2020
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Director

Functionality and Upgrades

I want PELITAS to know how happy we are with the product. The reporting we are able to do out of the...

Jan 2020
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Director

ROI / Cost (care and feeding)

The PELITAS system is very user friendly. If things come up, the vendor is there for us. PELITAS’...

Jan 2020
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