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KLAS Research Director - Dustin Cragun
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User Commentary

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Director

PELITAS' solution is good. We decided to implement a lot of features during the pandemic. That was...

Jul 2021
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Director

We have a good relationship with PELITAS. They listen to us and even give us some freebies now and...

Jul 2021
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Director

If we have a need, PELITAS gets back to us on the same day that we ask for help. We never have to...

Jul 2021
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Director

PELITAS is good at following up with their customers. They are proactive, and when I ask for...

Jun 2021
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Director

Patient Access is very good for applying out of pocket to give patients an exact quote. It can do...

Jun 2021
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Director

I would like PELITAS to stay more current and up to date with current insurances and all their...

Jun 2021
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Director

We have made great relationships and partners at PELITAS. I appreciate how well they treat us and...

Jun 2021
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Manager

We have recommended the product multiple times to other people. We just basically tell them that we...

Jun 2021
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(0)
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Manager

PELITAS has been very good about keeping promises. They charge us if we go over our requests, but it...

Jun 2021
||
(0)
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Manager

We haven't really had to go undergo much training. The most recent training that we had was when we...

Jun 2021
||
(0)
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Manager

The product works well. We haven’t had any complaints about it, and I am satisfied with its quality....

Jun 2021
||
(0)
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Manager

The only thing that I have a small complaint about is the speed. The product just seems a little...

Jun 2021
||
(0)
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Manager

The ease of use for end users depends on the training that they receive. For my team, it is...

Jun 2021
||
(0)
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Manager

The only thing new that PELITAS has introduced is the authorization portal. That was like a year or...

Jun 2021
||
(0)
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Director

We added a piece of functionality to PELITAS' system, and the time frame was a little absurd because...

Jun 2021
||
(0)
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Director

I hope PELITAS doesn't lose their small-business feeling. Their business is very intimate and...

Jun 2021
||
(0)
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Director

It is a good year for PELITAS. They have some good people. We had some instability because they went...

May 2021
||
(0)
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Director

I had to have a couple of items escalated a few years ago, but this year, things are pretty stable....

May 2021
||
(0)
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Director

Sometimes if we have a little customization around a rule that PELITAS already has built and...

May 2021
||
(0)
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Director

On some insurance challenges, the process is manual, but I know the limitations have been given to...

May 2021
||
(0)
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Director

We have very few instances of unexpected downtime. The vendor will give us messages, and then our...

May 2021
||
(0)
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Director

We don’t have any issues with the information transmission in Patient Access. The product just...

May 2021
||
(0)
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Director

I went through a couple years where I would not have recommended PELITAS, but now I am back to being...

May 2021
||
(0)
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Manager

I would like edits in PELITAS Patient Access to be solved before I get the bills and have to send...

May 2021
||
(0)
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Manager

I use PELITAS Patient Access primarily for registration. I purchased the system for the up-front...

May 2021
||
(0)
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Manager

PELITAS Patient Access definitely helps us. We have a large turnover. I don't think we are unique in...

May 2021
||
(0)
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Manager

I received a bit of training from my predecessor on how to use PELITAS Patient Access. The vendor...

May 2021
||
(0)
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Manager

PELITAS was very good at working with us on the initial implementation. PELITAS had already built...

May 2021
||
(0)
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Manager

PELITAS’ support is good and proactive. We had an excellent rapport with the trainer from PELITAS,...

May 2021
||
(0)
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Manager

We haven't had executive involvement from PELITAS. When we met with PELITAS recently, they said they...

May 2021
||
(0)
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Manager

PELITAS is getting ready to do some significant upgrades. Recently, we had an initial meeting, and...

May 2021
||
(0)
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Manager

PELITAS Patient Access has definitely driven outcomes for us. Our goal was to produce cleaner and...

May 2021
||
(0)
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Manager

I like PELITAS Patient Access' management tools. Those tools have been very positive and are easy to...

May 2021
||
(0)
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Director

My representative is amazing and very knowledgeable about patient access. They speak my language...

May 2021
||
(0)
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Director

We are not using the eligibility verification feature as much as we used to because before it was...

May 2021
||
(0)
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Director

The insurance discovery feature is amazing. It scrubs all of our self-pay accounts throughout the...

May 2021
||
(0)
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Director

The estimator is very user friendly. It actually captures our procedures, and we can build estimates...

May 2021
||
(0)
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Director

At one point, I had an issue with our meetings. The vendor fixed that, and now we have a regular...

May 2021
||
(0)
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Manager

We have had no issues with the PELITAS system. It does what we want it to do. I would tell a peer...

May 2021
||
(0)
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 or  to see details.

Manager

The PELITAS system works very well with our PM system. It usually pulls exactly what we need.

May 2021
||
(0)
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Manager

When I have had to get in touch with PELITAS, they have gotten right back to me and have fixed my...

May 2021
||
(0)
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Manager

Our initial implementation and training were disappointing. PELITAS had on-site trainers, but they...

May 2021
||
(0)
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Manager

The system is mostly intuitive, but the quality checks are difficult to navigate. There are a lot of...

May 2021
||
(0)
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Manager

The support is good overall. We handle most of our interactions with PELITAS using email. Their...

May 2021
||
(0)
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Manager

Overall, I really like the product. It is especially helpful with measuring employee performance and...

May 2021
||
(0)
 Thank you  Helpful

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Director

I thought PELITAS did a good job with our implementation. They were thorough and took the time to...

May 2021
||
(0)
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Director

The support from PELITAS has been good. We have had good turnaround and responsive help. I don’t...

May 2021
||
(0)
 Thank you  Helpful

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Director

The user interface for employees could be a little more streamlined and user friendly. If the output...

May 2021
||
(0)
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Manager

I wouldn't buy the product again. We have several registration areas. Unfortunately, because we are...

May 2021
||
(0)
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Manager

The customer service for this system is great. We put in a ticket, and we get a response.

May 2021
||
(0)
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Manager

The system is very expensive. We are a smaller hospital, and we are taking advantage of that. We...

May 2021
||
(0)
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Manager

Our patient accounting system is integrated with the PELITAS system. When we register patients, we...

May 2021
||
(0)
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Manager

If there is something like an upgrade, PELITAS communicates that to us. When they update something,...

May 2021
||
(0)
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Manager

The ticket process is good. There is something PELITAS stopped doing that I really liked. Instead of...

May 2021
||
(0)
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Manager

The reports are amazing. I love the fact that the system has so many different reports. We can get a...

May 2021
||
(0)
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Director

PELITAS charges for what they said they would. There haven't been any surprises or fees that we have...

May 2021
||
(0)
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Manager

When the system was implemented, we got about two hours’ worth of training, and then we were on our...

May 2021
||
(0)
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 or  to see details.

Manager

Now that we have worked out some of the bugs and rules and have tweaked things, I feel like we are...

May 2021
||
(0)
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Manager

In the beginning, we felt like were on our own. Then we had a discussion with PELITAS about what was...

May 2021
||
(0)
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Manager

In the future, our satisfaction may improve slightly because we are going to partner with our person...

May 2021
||
(0)
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 or  to see details.

Manager

With the transition from DCS Global to PELITAS, there could definitely have been some additional...

May 2021
||
(0)
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 or  to see details.

Manager

PELITAS could do better on the new products and services. My struggle with the product is that it...

May 2021
||
(0)
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 or  to see details.

Manager

PELITAS Patient Access is easy for our end users. I use the system all the time, and I run the...

May 2021
||
(0)
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 or  to see details.

Manager

I really like PELITAS' customer service. When there is an issue, PELITAS is really quick to fix it....

May 2021
||
(0)
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Manager

Things with PELITAS are better than they were with DCS Global in terms of support and outreach....

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

PELITAS charges us according to our contract. PELITAS doesn't have any hidden fees or try to charge...

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Anyone that we reach out to at PELITAS has knowledge. We are able to get any type of support request...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don't have many patients that don't get verified through PELITAS Patient Access. When the patient...

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We would like PELITAS to work with payers to update dual SNAP patients, which are patients that have...

May 2021
||
(0)
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 or  to see details.

Manager

I like the vendors that I don't have to worry much about the most. PELITAS is really easy to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration between PELITAS Patient Access and our EMR is great. The system uses standard...

May 2021
||
(0)
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Manager

When we initially implemented PELITAS' system, we actually implemented a standardization, and we...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PELITAS Patient Access has a lot of advantages with AI and automation. There is a lot of work...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is part of our long-term plans. I would keep it forever. The vendor stays in touch very...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I use the system every day for checking eligibility for the various insurance companies that we have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don’t need support all the time; we just need it when I have certain issues. We need it maybe...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we enter our patient ID number or account number, the system can pull the information from our...

Apr 2021
||
(0)
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Manager

The vendor provides whatever training we ask for, and it is usually done in an extremely...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system stays up most of the time when an upgrade is being done to the system. The uptime is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I just have a problem with Medicare eligibility. I get run-time errors. The vendor is trying to...

Apr 2021
||
(0)
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Director

Every time PELITAS does an upgrade, we seem to go one step forward and two steps back for a little...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like where PELITAS is going. Version 10 is going to be very exciting and very easy to use....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PELITAS comes on-site. They have a support line. PELITAS is constantly asking for input and making...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I absolutely love the PELITAS system. It has been very helpful in our organization. We use the wait...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PELITAS’ support is excellent. We just recently went down to biweekly phone meetings. The vendor is...

Mar 2021
||
(0)
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Manager

We had a pretty smooth implementation. Everything was done virtually, and we just sent PELITAS what...

Mar 2021
||
(0)
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Manager

The system works pretty smoothly. From a patient standpoint, it takes us right through the steps of...

Mar 2021
||
(0)
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 or  to see details.

Director

Overall, Patient Access is fine. We have found some issues with it though. Some things don't match...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PELITAS is interested in what we say, and they are always open to questions. I have had positive...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Patient Access' training portion could be improved. We had a couple of hours of training, but the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The improvement in our registration has benefited us the most. The data quality is superior. With...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a great client representative on our account. We have regular standing meetings. Our...

Mar 2021
||
(0)
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 or  to see details.

Director

When some of our hospitals move to an enterprise vendor, we may not keep the PELITAS solution. I...

Mar 2021
||
(0)
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Director

It would be helpful if we had more detailed reporting. The vendor could add more options so we could...

Mar 2021
||
(0)
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Director

The vendor's customer service is very good. They are very responsive typically, but that depends on...

Feb 2021
||
(0)
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Director

We would like to not have so many different vendors, and PELITAS shared that having the whole entire...

Feb 2021
||
(0)
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 or  to see details.

Director

The tool is extremely user friendly and very customizable. The vendor has their standard rules that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor got new leadership. The people that I was used to working with got moved out in that mix,...

Feb 2021
||
(0)
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 or  to see details.

Director

I like Patient Access. It interfaces very nicely with our chargemaster. The vendor communicates with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We are working on automating the eligibility piece in the system. The solution would still be in the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We use Patient Access for our eligibility and estimates. We are expanding into other areas. We have...

Dec 2020
||
(0)
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 or  to see details.

Director

The way the charges happen with PELITAS is that when eligibility runs, we pay on each insurance that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We work a lot with our primary PELITAS contact. That individual didn't start out with us, but that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PELITAS' platform is working really well. They made some changes, but so far, there have been no...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

PELITAS does exceedingly well at giving us a true picture of where we are with our quality. There is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are missing estimates from the system, but the vendor's liaisons have been assigned to...

Nov 2020
||
(0)
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 or  to see details.

Manager

We signed up for the estimator portion, and we could never get it to work properly so that it was...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I found PELITAS' support to be very lacking. When we put tickets in, it would take almost all day to...

Sep 2020
||
(0)
 Thank you  Helpful

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Manager

We love the eligibility piece of Patient Access. We haven't had a problem with that side of things....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are doing well with PELITAS. We still have the same relationship with them. From what I am...

Sep 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

There is a new law coming out similar to a transparency law, and PELITAS has already worked on it....

Sep 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The eligibility is working great, and the QA works great with the report cards. The estimator tool...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For COVID-19, PELITAS is working with their clients to get some things implemented, and they are...

Sep 2020
||
(0)
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Director

Payers aren’t really good at prior authorization or preauthorization yet, so that makes it really...

Aug 2020
||
(0)
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Director

PELITAS' software has worked really well. We don't get many hiccups. PELITAS does a good job of...

Aug 2020
||
(0)
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 or  to see details.

Director

We started an optimization of the inpatient notification process, so payers require us to send them...

Aug 2020
||
(0)
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Director

The cost was the first reason we went with PELITAS, but their service has also held up. We were...

Aug 2020
||
(0)
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