Patient & Family Communication (CareWire) (Mostly Non-Acute) Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:43:17 PM and Model.EvProductId = 213070

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

We have always used the product to send our co-pays and deductibles that are owed. We send out...

Sep 2020
 Helpful

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Manager

Service and Support

The vendor is awesome. They are easy to work with. Whenever I need help, they are right there. The...

Sep 2020
 Helpful

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Manager

Implementation and Training

The vendor's training is fantastic. We reached out to the vendor a while ago for some new nurses,...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

When we have a new provider, a lot of the time, we don't have all of the provider's contact...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The product drives tangible outcomes. The provider text messaging is huge for us and is one of my...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has a lot to offer that we don't even use just because of the other systems we have in...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

Overall, my experience with CareWire has been very good. We started working with them before they...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

CareWire's solution is good for what we are trying to do. There are a lot of opportunities for it to...

Feb 2020
 Helpful

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Manager

Implementation and Training

CareWire did a really good job with the rollout. They were extremely involved.

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

There hasn't been any ongoing training because there haven't been any changes to how things are...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

We haven't made any changes to CareWire's system because there is no need to change it. It works as...

Feb 2020
 Helpful

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Manager

Service and Support

CareWire has done a nice job of getting back to us. They quickly provide the information that we ask...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

We have struggled with CareWire a bit in terms of tangible outcomes, but they have been helpful....

Feb 2020
 Helpful

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Manager

Future Outlook

I don't have any information that says anything will be changing, so my satisfaction with CareWire...

Feb 2020
 Helpful

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VP/Other Executive

Relationship

Things were going well with this product until the vendor was acquired by PerfectServe. Ever since...

Nov 2019
 Helpful

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VP/Other Executive

Relationship

Ever since PerfectServe acquired CareWire Inc, the responsiveness from CareWire Inc has not been...

Nov 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We are always looking for easier ways to do secure, real-time texting communication with our...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We determined that if we saw a 1% decrease in people who failed to show up for their visit,...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have a lot of busy families with multiple kids who visit our organization. In order to help those...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We call patients within 48 hours after discharge to make sure that they feel okay, they know how to...

Aug 2019
 Helpful

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VP/Other Executive

Relationship

CareWire was recently acquired by PerfectServe. We are watching this very closely because one of the...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

CareWire supports our integration goals. Some of the difficulties are on our end. CareWire is...

Aug 2019
 Helpful

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VP/Other Executive

Relationship

CareWire had better executive involvement before the acquisition by PerfectServe. We used to have a...

Aug 2019
 Helpful

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Director

Functionality and Upgrades

CareWire is excellent. CareWire's system is a great way for us to engage our patients in a really...

Aug 2019
 Helpful

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Director

Functionality and Upgrades

We tend to be a little technologically challenged. In the past, patients got reminders for...

Aug 2019
 Helpful

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Director

Relationship

CareWire has great product and development teams. CareWire has worked with us very closely around...

Aug 2019
 Helpful

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Director

Relationship

CareWire has had their executives here a few times. We have been able to see an increase in...

Aug 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

CareWire’s system has been very good and beneficial to us. PerfectServe's acquisition of CareWire...

Aug 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

I would buy CareWire's system again. CareWire does a very nice job with training; they do more of a...

Aug 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

CareWire looks into anything that we want to integrate. CareWire communicates very well and...

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

CareWire's system could have a few new, different features. CareWire could advance the system a...

Aug 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

CareWire could advance the text messaging a little more on the physician side. On the patient side,...

Aug 2019
 Helpful

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Manager

Service and Support

The first CareWire representative that we had was constantly looking for feedback and ways to...

Aug 2019
 Helpful

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Manager

Service and Support

CareWire is very responsive. For the most part, CareWire gets things taken care of within 24–48...

Aug 2019
 Helpful

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Manager

Relationship

I don’t know whether I have spoken to or met anyone at an executive level at CareWire.

Aug 2019
 Helpful

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Manager

Functionality and Upgrades

We didn’t have a lot of issues with things like reducing no-shows and cancellation rates, so I don’t...

Aug 2019
 Helpful

 or  to see details.

Manager

Sales and Contracting

CareWire's system is expensive compared to some of the other services that are available, and I...

Aug 2019
 Helpful

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Director

Implementation and Training

A lot of the training is over a conference call, and we watched the presentation on a screen, and...

Aug 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would have to be singing from the rooftops to give the product a perfect score. The product is...

Aug 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is really easy to use, and it is nice to text patients rather than call all of them...

Aug 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I enjoy the product; it is pretty easy to use. I don't navigate the system very often, but I don't...

Aug 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

We can send out text messages with links to online forms so that patients can fill out paperwork. We...

Aug 2019
 Helpful

 or  to see details.

Manager

Service and Support

PerfectServe has done nothing but always go above and beyond for us. They are willing to tweak...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

There are some performance delays associated with Patient & Family Communication. In an ideal world,...

May 2019
 Helpful

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Director

Functionality and Upgrades

We wanted to have PerfectServe build something for us. That is going to take a decent amount of...

May 2019
 Helpful

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Director

Functionality and Upgrades

Almost every patient of ours has a mobile number. Of those patients, 98% are enrolled in our program...

May 2019
 Helpful

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Director

Relationship

Our relationship with PerfectServe has been extremely impressive in that they are on top. Their...

May 2019
 Helpful

 or  to see details.

Director

Service and Support

PerfectServe proactively reaches out to inform me of any questions they receive from our field. Our...

May 2019
 Helpful

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Director

Technology

Patient & Family Communication could have a more modern interface, and the messages could be...

May 2019
 Helpful

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Manager

Other Observations & Comments

At the end of the day, we contracted with PerfectServe to engage our members via secure text...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our biggest challenge with Patient & Family Communication has been interoperability. There is an...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We found a measurable increase in member engagement with Patient & Family Communication. We saw a...

May 2019
 Helpful

 or  to see details.

Manager

Relationship

We consider PerfectServe to be a new partner. They have had continuity in their service, and our...

May 2019
 Helpful

 or  to see details.

Manager

Relationship

The executive involvement from PerfectServe has gone down since the change from CareWire to...

May 2019
 Helpful

 or  to see details.

Manager

Relationship

I expected to see a bit more direction from PerfectServe with the implementation and training as...

May 2019
 Helpful

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