Patient & Family Communication (CareWire) (Mostly Non-Acute) Comments

 

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Current Time Inside Cache Tag Helper: 1/15/2021 8:35:47 AM and Model.EvProductId = 213070

Commentary Summary

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Neither
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User Commentary

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Physician

Service and Support

PerfectServe keeps their promises. They are getting us our data. I haven't seen the end result of...

Jan 2021
 Helpful

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Physician

Service and Support

We worked out a contract with PerfectServe, and the fee has never changed. The vendor has been very...

Jan 2021
 Helpful

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Physician

Relationship

PerfectServe's executives have been very hands on. Whenever I need a contract to be renewed, a few...

Jan 2021
 Helpful

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Physician

Service and Support

I have only requested assistance via email from PerfectServe, and I receive responses within 24...

Jan 2021
 Helpful

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Physician

Functionality and Upgrades

PerfectServe's engagement platform is user friendly and intuitive. We don't have to spend a lot of...

Jan 2021
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Manager

Service and Support

We have struggled with PerfectServe following up on requests when we have issues. Their response...

Dec 2020
 Helpful

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VP/Other Executive

Service and Support

The vendor’s performance over the next year will help us decide whether we will keep the product. If...

Dec 2020
 Helpful

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VP/Other Executive

Relationship

We started with CareWire, and now are with PerfectServe. We loved CareWire. We could never say...

Dec 2020
 Helpful

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VP/Other Executive

Sales and Contracting

PerfectServe wanted to do a big jump in price unless we were willing to sign a contract, and we are...

Dec 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The patients can indicate whether they can come to their appointment on a certain date, and if they...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

PerfectServe's solution sends simple, quick messages to patients, and then we can add a link if...

Dec 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Because of our long-term relationship with the vendor, we have worked out some different billing...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We use PerfectServe's tools to drive our outcomes, so the vendor doesn't drive outcomes. They just...

Dec 2020
 Helpful

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VP/Other Executive

Relationship

PerfectServe wants to promote a lot more to us than we want to use. They want to promote a lot more...

Dec 2020
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VP/Other Executive

Service and Support

There is no error feedback loop anymore. The biggest service failure happened recently. We had been...

Nov 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We currently have an issue with incorrect addresses for our COVID-19 screening sites being texted to...

Nov 2020
 Helpful

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VP/Other Executive

Service and Support

There is a lack of experience with setting up and supporting new campaigns. When we were attempting...

Nov 2020
 Helpful

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VP/Other Executive

Relationship

Most of the knowledge about the CareWire product walked out the door when Troy Mashburn left the...

Nov 2020
 Helpful

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Physician

Other Observations & Comments

We haven't enrolled any patients in the platform since COVID-19 hit, but if we had, PerfectServe...

Oct 2020
 Helpful

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Physician

Implementation and Training

PerfectServe did a great job of implementing the system. I appreciated their hands-on approach. The...

Oct 2020
 Helpful

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Physician

Implementation and Training

PerfectServe had to delay starting the implementation so that we could get certain functionality,...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

I train a person on the system. I teach that person how to teach patients to use the system because...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

PerfectServe has helped us hone in on the questions we ask patients to make sure that we reach...

Oct 2020
 Helpful

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Physician

Service and Support

When I need something, I email PerfectServe, and they are quick to respond. They have done...

Oct 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

It is really important that when we are trying to change behavior or medication, we tailor things to...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

Getting data on all the text messages that are sent back and forth is really important and they have...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

There is one thing I really want to do that people can’t do yet. If a patient says he or she is...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

I would like to see development so that we can send messages at random times within a patient’s...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

It would be nice to have algorithms that trigger messages to send based on patient input that may...

Oct 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

I would buy the solution again now that it is built. The building process wasn’t any better with...

Oct 2020
 Helpful

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Physician

Implementation and Training

I don’t feel like the vendor is training us other than showing us their dashboards. There was very...

Oct 2020
 Helpful

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Physician

Interfacing and Integration

We would like to see some integration with EMR vendors. I know PerfectServe is working on that. It...

Oct 2020
 Helpful

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Physician

Relationship

We went with PerfectServe. They used to be called CareWire, and there was a person that met with us...

Oct 2020
 Helpful

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Physician

Relationship

Right now, the vendor fully meets expectations. It was a bit of a bumpy road to get here, but we are...

Oct 2020
 Helpful

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CMIO

Functionality and Upgrades

We are not happy with Patient & Family Communication. The system is a little clunky, and this causes...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We have always used the product to send our co-pays and deductibles that are owed. We send out...

Sep 2020
 Helpful

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Manager

Service and Support

The vendor is awesome. They are easy to work with. Whenever I need help, they are right there. The...

Sep 2020
 Helpful

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Manager

Implementation and Training

The vendor's training is fantastic. We reached out to the vendor a while ago for some new nurses,...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

When we have a new provider, a lot of the time, we don't have all of the provider's contact...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The product drives tangible outcomes. The provider text messaging is huge for us and is one of my...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has a lot to offer that we don't even use just because of the other systems we have in...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

Overall, my experience with CareWire has been very good. We started working with them before they...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

CareWire's solution is good for what we are trying to do. There are a lot of opportunities for it to...

Feb 2020
 Helpful

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Manager

Implementation and Training

CareWire did a really good job with the rollout. They were extremely involved.

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

There hasn't been any ongoing training because there haven't been any changes to how things are...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

We haven't made any changes to CareWire's system because there is no need to change it. It works as...

Feb 2020
 Helpful

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Manager

Service and Support

CareWire has done a nice job of getting back to us. They quickly provide the information that we ask...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

We have struggled with CareWire a bit in terms of tangible outcomes, but they have been helpful....

Feb 2020
 Helpful

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Manager

Future Outlook

I don't have any information that says anything will be changing, so my satisfaction with CareWire...

Feb 2020
 Helpful

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