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Patient & Family Communication (CareWire) (Mostly Non-Acute) Comments
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Commentary Summary
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User Commentary
Physician
PerfectServe keeps their promises. They are getting us our data. I haven't seen the end result of...
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Physician
We worked out a contract with PerfectServe, and the fee has never changed. The vendor has been very...
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Physician
PerfectServe's executives have been very hands on. Whenever I need a contract to be renewed, a few...
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Physician
I have only requested assistance via email from PerfectServe, and I receive responses within 24...
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Physician
PerfectServe's engagement platform is user friendly and intuitive. We don't have to spend a lot of...
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Manager
We have struggled with PerfectServe following up on requests when we have issues. Their response...
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VP/Other Executive
The vendor’s performance over the next year will help us decide whether we will keep the product. If...
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VP/Other Executive
We started with CareWire, and now are with PerfectServe. We loved CareWire. We could never say...
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VP/Other Executive
PerfectServe wanted to do a big jump in price unless we were willing to sign a contract, and we are...
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VP/Other Executive
The patients can indicate whether they can come to their appointment on a certain date, and if they...
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VP/Other Executive
PerfectServe's solution sends simple, quick messages to patients, and then we can add a link if...
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VP/Other Executive
Because of our long-term relationship with the vendor, we have worked out some different billing...
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VP/Other Executive
We use PerfectServe's tools to drive our outcomes, so the vendor doesn't drive outcomes. They just...
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VP/Other Executive
PerfectServe wants to promote a lot more to us than we want to use. They want to promote a lot more...
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VP/Other Executive
There is no error feedback loop anymore. The biggest service failure happened recently. We had been...
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VP/Other Executive
We currently have an issue with incorrect addresses for our COVID-19 screening sites being texted to...
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VP/Other Executive
There is a lack of experience with setting up and supporting new campaigns. When we were attempting...
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VP/Other Executive
Most of the knowledge about the CareWire product walked out the door when Troy Mashburn left the...
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Physician
We haven't enrolled any patients in the platform since COVID-19 hit, but if we had, PerfectServe...
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Physician
PerfectServe did a great job of implementing the system. I appreciated their hands-on approach. The...
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Physician
PerfectServe had to delay starting the implementation so that we could get certain functionality,...
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Physician
I train a person on the system. I teach that person how to teach patients to use the system because...
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Physician
PerfectServe has helped us hone in on the questions we ask patients to make sure that we reach...
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Physician
When I need something, I email PerfectServe, and they are quick to respond. They have done...
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Physician
It is really important that when we are trying to change behavior or medication, we tailor things to...
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Physician
Getting data on all the text messages that are sent back and forth is really important and they have...
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Physician
There is one thing I really want to do that people can’t do yet. If a patient says he or she is...
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Physician
I would like to see development so that we can send messages at random times within a patient’s...
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Physician
It would be nice to have algorithms that trigger messages to send based on patient input that may...
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Physician
I would buy the solution again now that it is built. The building process wasn’t any better with...
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Physician
I don’t feel like the vendor is training us other than showing us their dashboards. There was very...
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Physician
We would like to see some integration with EMR vendors. I know PerfectServe is working on that. It...
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Physician
We went with PerfectServe. They used to be called CareWire, and there was a person that met with us...
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Physician
Right now, the vendor fully meets expectations. It was a bit of a bumpy road to get here, but we are...
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CMIO
We are not happy with Patient & Family Communication. The system is a little clunky, and this causes...
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Manager
We have always used the product to send our co-pays and deductibles that are owed. We send out...
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Manager
The vendor is awesome. They are easy to work with. Whenever I need help, they are right there. The...
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Manager
The vendor's training is fantastic. We reached out to the vendor a while ago for some new nurses,...
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Manager
When we have a new provider, a lot of the time, we don't have all of the provider's contact...
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Manager
The product drives tangible outcomes. The provider text messaging is huge for us and is one of my...
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Manager
The vendor has a lot to offer that we don't even use just because of the other systems we have in...
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