Patient & Family Communication (CareWire) (Mostly Non-Acute) Comments

 
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Physician

Service and Support

PerfectServe keeps their promises. They are getting us our data. I haven't seen the end result of...

Jan 2021
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Physician

Service and Support

We worked out a contract with PerfectServe, and the fee has never changed. The vendor has been very...

Jan 2021
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Physician

Relationship

PerfectServe's executives have been very hands on. Whenever I need a contract to be renewed, a few...

Jan 2021
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Physician

Service and Support

I have only requested assistance via email from PerfectServe, and I receive responses within 24...

Jan 2021
 Helpful

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Physician

Functionality and Upgrades

PerfectServe's engagement platform is user friendly and intuitive. We don't have to spend a lot of...

Jan 2021
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Manager

Service and Support

We have struggled with PerfectServe following up on requests when we have issues. Their response...

Dec 2020
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VP/Other Executive

Service and Support

The vendor’s performance over the next year will help us decide whether we will keep the product. If...

Dec 2020
 Helpful

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VP/Other Executive

Relationship

We started with CareWire, and now are with PerfectServe. We loved CareWire. We could never say...

Dec 2020
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VP/Other Executive

Sales and Contracting

PerfectServe wanted to do a big jump in price unless we were willing to sign a contract, and we are...

Dec 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The patients can indicate whether they can come to their appointment on a certain date, and if they...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

PerfectServe's solution sends simple, quick messages to patients, and then we can add a link if...

Dec 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Because of our long-term relationship with the vendor, we have worked out some different billing...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We use PerfectServe's tools to drive our outcomes, so the vendor doesn't drive outcomes. They just...

Dec 2020
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VP/Other Executive

Relationship

PerfectServe wants to promote a lot more to us than we want to use. They want to promote a lot more...

Dec 2020
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VP/Other Executive

Service and Support

There is no error feedback loop anymore. The biggest service failure happened recently. We had been...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We currently have an issue with incorrect addresses for our COVID-19 screening sites being texted to...

Nov 2020
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VP/Other Executive

Service and Support

There is a lack of experience with setting up and supporting new campaigns. When we were attempting...

Nov 2020
 Helpful

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VP/Other Executive

Relationship

Most of the knowledge about the CareWire product walked out the door when Troy Mashburn left the...

Nov 2020
 Helpful

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Physician

Other Observations & Comments

We haven't enrolled any patients in the platform since COVID-19 hit, but if we had, PerfectServe...

Oct 2020
 Helpful

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Physician

Implementation and Training

PerfectServe did a great job of implementing the system. I appreciated their hands-on approach. The...

Oct 2020
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Physician

Implementation and Training

PerfectServe had to delay starting the implementation so that we could get certain functionality,...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

I train a person on the system. I teach that person how to teach patients to use the system because...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

PerfectServe has helped us hone in on the questions we ask patients to make sure that we reach...

Oct 2020
 Helpful

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Physician

Service and Support

When I need something, I email PerfectServe, and they are quick to respond. They have done...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

It is really important that when we are trying to change behavior or medication, we tailor things to...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

Getting data on all the text messages that are sent back and forth is really important and they have...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

There is one thing I really want to do that people can’t do yet. If a patient says he or she is...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

I would like to see development so that we can send messages at random times within a patient’s...

Oct 2020
 Helpful

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Physician

Functionality and Upgrades

It would be nice to have algorithms that trigger messages to send based on patient input that may...

Oct 2020
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Physician

ROI / Cost (care and feeding)

I would buy the solution again now that it is built. The building process wasn’t any better with...

Oct 2020
 Helpful

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Physician

Implementation and Training

I don’t feel like the vendor is training us other than showing us their dashboards. There was very...

Oct 2020
 Helpful

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Physician

Interfacing and Integration

We would like to see some integration with EMR vendors. I know PerfectServe is working on that. It...

Oct 2020
 Helpful

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Physician

Relationship

We went with PerfectServe. They used to be called CareWire, and there was a person that met with us...

Oct 2020
 Helpful

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Physician

Relationship

Right now, the vendor fully meets expectations. It was a bit of a bumpy road to get here, but we are...

Oct 2020
 Helpful

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CMIO

Functionality and Upgrades

We are not happy with Patient & Family Communication. The system is a little clunky, and this causes...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We have always used the product to send our co-pays and deductibles that are owed. We send out...

Sep 2020
 Helpful

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Manager

Service and Support

The vendor is awesome. They are easy to work with. Whenever I need help, they are right there. The...

Sep 2020
 Helpful

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Manager

Implementation and Training

The vendor's training is fantastic. We reached out to the vendor a while ago for some new nurses,...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

When we have a new provider, a lot of the time, we don't have all of the provider's contact...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The product drives tangible outcomes. The provider text messaging is huge for us and is one of my...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has a lot to offer that we don't even use just because of the other systems we have in...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

Overall, my experience with CareWire has been very good. We started working with them before they...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

CareWire's solution is good for what we are trying to do. There are a lot of opportunities for it to...

Feb 2020
 Helpful

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Manager

Implementation and Training

CareWire did a really good job with the rollout. They were extremely involved.

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

There hasn't been any ongoing training because there haven't been any changes to how things are...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

We haven't made any changes to CareWire's system because there is no need to change it. It works as...

Feb 2020
 Helpful

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Manager

Service and Support

CareWire has done a nice job of getting back to us. They quickly provide the information that we ask...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

We have struggled with CareWire a bit in terms of tangible outcomes, but they have been helpful....

Feb 2020
 Helpful

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Manager

Future Outlook

I don't have any information that says anything will be changing, so my satisfaction with CareWire...

Feb 2020
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Patient Engagement Summit 2019: White Paper
February 2020



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