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Patient & Family Communication (CareWire)
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

My satisfaction with the system has improved since last year. We were struggling a bit with response...

Oct 2021
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Manager

In most cases, patients don’t need to do anything with the system. If they don’t want to receive the...

Sep 2021
||
(0)
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Manager

None of our office staff really use the system. It extracts information from another system and does...

Sep 2021
||
(0)
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Manager

One of the best features of the product is that it sends our physicians a text message the night...

Sep 2021
||
(0)
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Manager

The product is very good, and we work with great people. PerfectServe works with us to get the...

Sep 2021
||
(0)
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Director

We have run into a lot of issues on our side and PerfectServe’s side. We lost a great resource from...

Aug 2021
||
(0)
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Director

PerfectServe was not good about pricing or updates, but they have been very good about trying to...

Aug 2021
||
(0)
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Director

Anything that would make the product easier to use is on us. The HL7 interface will change the game...

Aug 2021
||
(0)
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 or  to see details.

Director

I would love to keep CareWire as part of my long-term plans. I love CareWire as a product. The...

Aug 2021
||
(0)
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Director

In the past, there was an executive at PerfectServe who was able to connect all the dots on my end....

Aug 2021
||
(0)
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Director

The reason CareWire has such a good value is the amount of granular detail we are able to send about...

Aug 2021
||
(0)
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Director

We get to create any verbiage in the product that we want. I just send anything I want to the...

Aug 2021
||
(0)
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Director

We have seen the ability to build things out in CareWire. Now, patients aren’t getting lost with...

Aug 2021
||
(0)
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Director

The product is wonderful. There has been a lot of change in terms of both the world and our working...

Aug 2021
||
(0)
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Physician

PerfectServe keeps their promises. They are getting us our data. I haven't seen the end result of...

Jan 2021
||
(0)
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Physician

We worked out a contract with PerfectServe, and the fee has never changed. The vendor has been very...

Jan 2021
||
(0)
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Physician

PerfectServe's executives have been very hands on. Whenever I need a contract to be renewed, a few...

Jan 2021
||
(0)
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Physician

I have only requested assistance via email from PerfectServe, and I receive responses within 24...

Jan 2021
||
(0)
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Physician

PerfectServe's engagement platform is user friendly and intuitive. We don't have to spend a lot of...

Jan 2021
||
(0)
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Physician

We haven't enrolled any patients in the platform since COVID-19 hit, but if we had, PerfectServe...

Jan 2021
||
(0)
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Physician

PerfectServe did a great job of implementing the system. I appreciated their hands-on approach. The...

Jan 2021
||
(0)
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Physician

PerfectServe had to delay starting the implementation so that we could get certain functionality,...

Jan 2021
||
(0)
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Physician

I train a person on the system. I teach that person how to teach patients to use the system because...

Jan 2021
||
(0)
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Physician

PerfectServe has helped us hone in on the questions we ask patients to make sure that we reach...

Jan 2021
||
(0)
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Physician

When I need something, I email PerfectServe, and they are quick to respond. They have done...

Jan 2021
||
(0)
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Manager

We have struggled with PerfectServe following up on requests when we have issues. Their response...

Dec 2020
||
(0)
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VP/Other Executive

The vendor’s performance over the next year will help us decide whether we will keep the product. If...

Dec 2020
||
(0)
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VP/Other Executive

We started with CareWire, and now are with PerfectServe. We loved CareWire. We could never say...

Dec 2020
||
(0)
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VP/Other Executive

PerfectServe wanted to do a big jump in price unless we were willing to sign a contract, and we are...

Dec 2020
||
(0)
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VP/Other Executive

The patients can indicate whether they can come to their appointment on a certain date, and if they...

Dec 2020
||
(0)
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VP/Other Executive

PerfectServe's solution sends simple, quick messages to patients, and then we can add a link if...

Dec 2020
||
(0)
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VP/Other Executive

Because of our long-term relationship with the vendor, we have worked out some different billing...

Dec 2020
||
(0)
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VP/Other Executive

We use PerfectServe's tools to drive our outcomes, so the vendor doesn't drive outcomes. They just...

Dec 2020
||
(0)
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VP/Other Executive

PerfectServe wants to promote a lot more to us than we want to use. They want to promote a lot more...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

There is no error feedback loop anymore. The biggest service failure happened recently. We had been...

Nov 2020
||
(0)
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VP/Other Executive

We currently have an issue with incorrect addresses for our COVID-19 screening sites being texted to...

Nov 2020
||
(0)
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VP/Other Executive

There is a lack of experience with setting up and supporting new campaigns. When we were attempting...

Nov 2020
||
(0)
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VP/Other Executive

Most of the knowledge about the CareWire product walked out the door when Troy Mashburn left the...

Nov 2020
||
(0)
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