Thank you !

Access info about Patient Outreach on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Patient Outreach.

Will you help us?

Take A Survey

Patient & Family Communication (CareWire)
Filtered view: All

Subject Expert
Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Digital Front Door 2021: A View Through the Eyes of Market Leaders
Digital Front Door 2021:
A View Through the Eyes of Market Leaders
September 2021
View Report
View Related

Preferences

   Bookmark

Related Blogs

Finding a One-Stop Shop in Patient Engagement Platforms

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Outreach on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Patient Outreach.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

Manager

My satisfaction with the system has improved since last year. We were struggling a bit with response...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In most cases, patients don’t need to do anything with the system. If they don’t want to receive the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

None of our office staff really use the system. It extracts information from another system and does...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the best features of the product is that it sends our physicians a text message the night...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very good, and we work with great people. PerfectServe works with us to get the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have run into a lot of issues on our side and PerfectServe’s side. We lost a great resource from...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

PerfectServe was not good about pricing or updates, but they have been very good about trying to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Anything that would make the product easier to use is on us. The HL7 interface will change the game...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would love to keep CareWire as part of my long-term plans. I love CareWire as a product. The...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, there was an executive at PerfectServe who was able to connect all the dots on my end....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The reason CareWire has such a good value is the amount of granular detail we are able to send about...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We get to create any verbiage in the product that we want. I just send anything I want to the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have seen the ability to build things out in CareWire. Now, patients aren’t getting lost with...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is wonderful. There has been a lot of change in terms of both the world and our working...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

PerfectServe keeps their promises. They are getting us our data. I haven't seen the end result of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We worked out a contract with PerfectServe, and the fee has never changed. The vendor has been very...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

PerfectServe's executives have been very hands on. Whenever I need a contract to be renewed, a few...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I have only requested assistance via email from PerfectServe, and I receive responses within 24...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

PerfectServe's engagement platform is user friendly and intuitive. We don't have to spend a lot of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We haven't enrolled any patients in the platform since COVID-19 hit, but if we had, PerfectServe...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

PerfectServe did a great job of implementing the system. I appreciated their hands-on approach. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

PerfectServe had to delay starting the implementation so that we could get certain functionality,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I train a person on the system. I teach that person how to teach patients to use the system because...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

PerfectServe has helped us hone in on the questions we ask patients to make sure that we reach...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

When I need something, I email PerfectServe, and they are quick to respond. They have done...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have struggled with PerfectServe following up on requests when we have issues. Their response...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor’s performance over the next year will help us decide whether we will keep the product. If...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We started with CareWire, and now are with PerfectServe. We loved CareWire. We could never say...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PerfectServe wanted to do a big jump in price unless we were willing to sign a contract, and we are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The patients can indicate whether they can come to their appointment on a certain date, and if they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PerfectServe's solution sends simple, quick messages to patients, and then we can add a link if...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Because of our long-term relationship with the vendor, we have worked out some different billing...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use PerfectServe's tools to drive our outcomes, so the vendor doesn't drive outcomes. They just...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

PerfectServe wants to promote a lot more to us than we want to use. They want to promote a lot more...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is no error feedback loop anymore. The biggest service failure happened recently. We had been...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We currently have an issue with incorrect addresses for our COVID-19 screening sites being texted to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is a lack of experience with setting up and supporting new campaigns. When we were attempting...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Most of the knowledge about the CareWire product walked out the door when Troy Mashburn left the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​