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Patient & Family Communication (CareWire)
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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CIO

Relationship

We have nothing but good things to say about PerfectServe. They are a great organization and a joy...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

We are trying to get away from CareWire because it is not worth it. We can send communications to...

Feb 2023
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VP/Other Executive

Relationship

If we have had any upgrades, I don't know about them. PerfectServe doesn't communicate when there...

Feb 2023
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VP/Other Executive

Implementation and Training

We have never had any training from PerfectServe. We have to figure things out on our own.

Feb 2023
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CEO/President

Functionality and Upgrades

I have been getting some delays with my notifications. If somebody calls, the call notification...

Oct 2022
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CEO/President

Service and Support

I had an issue a while back where I was logging in with my password and then suddenly getting locked...

Oct 2022
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CEO/President

Functionality and Upgrades

The vendor is innovative. We can do video chat, and we can reach out to people. At first, the...

Oct 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

We selected PerfectServe because it was very cost effective for me and my processes. We can tailor...

Oct 2022
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CEO/President

Lessons Learned

I would tell others that this product has hiccups, so the organization needs to be able to work...

Oct 2022
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CEO/President

Functionality and Upgrades

Overall, PerfectServe is a good thing, but it has hiccups. For example, I recently had several...

Oct 2022
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CIO

Functionality and Upgrades

PerfectServe's system is very simple. The nurses can see the patients that are assigned to their...

Jul 2022
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CIO

Functionality and Upgrades

While the system is a great product, Cerner took way too long to offer videos that support multiple...

Jul 2022
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CIO

Relationship

I hear from the top to bottom level bosses at PerfectServe.

Jul 2022
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CIO

ROI / Cost

PerfectServe should probably charge more for the product than they do, but I would never tell the...

Jul 2022
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Manager

ROI / Cost

Patients and staff members automatically get text messages from our system. We have definitely...

Apr 2022
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Director

Functionality and Upgrades

We are still waiting on some upgrades for the product. Once we get the product integrated and...

Mar 2022
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Director

Relationship

I meet with a higher-up from PerfectServe regularly. If we need something, PerfectServe is good at...

Mar 2022
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Related Articles
Article
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Finding a One-Stop Shop in Patient Engagement Platforms
19 March 21    |   Adam Cherrington and Dan Czech
The focus of the Patient Engagement Platforms 2020 report is which vendors are capable of providing a one-stop shop solution for patient engagement.



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