Patient & Family Communication (CareWire)
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Subject Expert
Adam Cherrington
Senior Research Director
Commentary Summary
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User Commentary
Patients and staff members automatically get text messages from our system. We have definitely...
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We are still waiting on some upgrades for the product. Once we get the product integrated and...
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I meet with a higher-up from PerfectServe regularly. If we need something, PerfectServe is good at...
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I have had an excellent experience with PerfectServe's platform. It is very user friendly, and the...
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PerfectServe is always available to answer any questions or solve any problems we may be having with...
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I have a specific support person from PerfectServe who is almost always available, and if they...
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PerfectServe is quick to reach out to me when they are not able to reach a doctor that is supposed...
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We haven’t had any problems with the reliability of the system. The system is pretty user friendly....
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The vendor's support people have recently upped their game. Before, the support was not very good,...
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When it comes to problems and things that are coming up, the vendor communicates. But when it comes...
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Some of the recent upgrades have been more along the lines of what we wanted to use as a backup for...
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I don’t know whether I would buy this system again. I would want to see what the needs of the...
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I don’t feel like we are nickel-and-dimed by the vendor because we are such a long-standing...
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The implementation of the product was not great, and I am not extremely satisfied. There is no...
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The vendor is pretty transparent about what the product can do, but the system doesn’t necessarily...
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For how we use the CareWire system, it certainly does a great job. We are looking at other products...
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Our IT team worked hard to make integration work, and our interface made the system really useful.
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I think that PerfectServe’s support does a good job whenever we have a problem, but they aren’t...
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The system has a really cool dashboard. We are able to push out automated texts from the solution...
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I would buy this system again, but I kind of have to. If we don't stick with this solution, then we...
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The people who left CareWire trained our organization's people. Now, the new people from...
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The system can be glitchy sometimes, but the vendor will fix those glitches. Overall, the solution...
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We sent an email to the vendor a while ago, and we were told that our primary contact had left the...
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My satisfaction with the system has improved since last year. We were struggling a bit with response...
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In most cases, patients don’t need to do anything with the system. If they don’t want to receive the...
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None of our office staff really use the system. It extracts information from another system and does...
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One of the best features of the product is that it sends our physicians a text message the night...
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The product is very good, and we work with great people. PerfectServe works with us to get the...
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We have run into a lot of issues on our side and PerfectServe’s side. We lost a great resource from...
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PerfectServe was not good about pricing or updates, but they have been very good about trying to...
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Anything that would make the product easier to use is on us. The HL7 interface will change the game...
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I would love to keep CareWire as part of my long-term plans. I love CareWire as a product. The...
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In the past, there was an executive at PerfectServe who was able to connect all the dots on my end....
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The reason CareWire has such a good value is the amount of granular detail we are able to send about...
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We get to create any verbiage in the product that we want. I just send anything I want to the...
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We have seen the ability to build things out in CareWire. Now, patients aren’t getting lost with...
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The product is wonderful. There has been a lot of change in terms of both the world and our working...
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