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Patient & Family Communication (CareWire)
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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CIO

Functionality and Upgrades

PerfectServe's system is very simple. The nurses can see the patients that are assigned to their...

Jul 2022
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CIO

Functionality and Upgrades

While the system is a great product, Cerner took way too long to offer videos that support multiple...

Jul 2022
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CIO

Relationship

I hear from the top to bottom level bosses at PerfectServe.

Jul 2022
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CIO

ROI / Cost (care and feeding)

PerfectServe should probably charge more for the product than they do, but I would never tell the...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Patients and staff members automatically get text messages from our system. We have definitely...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

We are still waiting on some upgrades for the product. Once we get the product integrated and...

Mar 2022
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(0)
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Director

Relationship

I meet with a higher-up from PerfectServe regularly. If we need something, PerfectServe is good at...

Mar 2022
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(0)
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Manager

Functionality and Upgrades

I have had an excellent experience with PerfectServe's platform. It is very user friendly, and the...

Feb 2022
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(0)
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Manager

Service and Support

PerfectServe is always available to answer any questions or solve any problems we may be having with...

Feb 2022
||
(0)
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Manager

Relationship

I have a specific support person from PerfectServe who is almost always available, and if they...

Feb 2022
||
(0)
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Manager

Service and Support

PerfectServe is quick to reach out to me when they are not able to reach a doctor that is supposed...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We haven’t had any problems with the reliability of the system. The system is pretty user friendly....

Jan 2022
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(0)
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VP/Other Executive

Service and Support

The vendor's support people have recently upped their game. Before, the support was not very good,...

Jan 2022
||
(0)
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VP/Other Executive

Service and Support

When it comes to problems and things that are coming up, the vendor communicates. But when it comes...

Jan 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

Some of the recent upgrades have been more along the lines of what we wanted to use as a backup for...

Jan 2022
||
(0)
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VP/Other Executive

Relationship

I don’t know whether I would buy this system again. I would want to see what the needs of the...

Jan 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

I don’t feel like we are nickel-and-dimed by the vendor because we are such a long-standing...

Jan 2022
||
(0)
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VP/Other Executive

Implementation and Training

The implementation of the product was not great, and I am not extremely satisfied. There is no...

Jan 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

The vendor is pretty transparent about what the product can do, but the system doesn’t necessarily...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

For how we use the CareWire system, it certainly does a great job. We are looking at other products...

Dec 2021
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(0)
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VP/Other Executive

Interfacing and Integration

Our IT team worked hard to make integration work, and our interface made the system really useful.

Dec 2021
||
(0)
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VP/Other Executive

Service and Support

I think that PerfectServe’s support does a good job whenever we have a problem, but they aren’t...

Dec 2021
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(0)
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Physician

Functionality and Upgrades

The system has a really cool dashboard. We are able to push out automated texts from the solution...

Nov 2021
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(0)
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Physician

Relationship

I would buy this system again, but I kind of have to. If we don't stick with this solution, then we...

Nov 2021
||
(0)
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Physician

Implementation and Training

The people who left CareWire trained our organization's people. Now, the new people from...

Nov 2021
||
(0)
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Physician

Functionality and Upgrades

The system can be glitchy sometimes, but the vendor will fix those glitches. Overall, the solution...

Nov 2021
||
(0)
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Physician

Relationship

We sent an email to the vendor a while ago, and we were told that our primary contact had left the...

Nov 2021
||
(0)
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Related Articles
Article
KLAS article icon
Finding a One-Stop Shop in Patient Engagement Platforms
19 March 21    |   Adam Cherrington and Dan Czech
The focus of the Patient Engagement Platforms 2020 report is which vendors are capable of providing a one-stop shop solution for patient engagement.



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