Patient & Family Communication (CareWire)
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Subject Expert
Adam Cherrington
Senior Research Director
KLAS Senior Research Director - Adam Cherrington
 
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User Commentary

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Manager

Patients and staff members automatically get text messages from our system. We have definitely...

Apr 2022
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Director

We are still waiting on some upgrades for the product. Once we get the product integrated and...

Mar 2022
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Director

I meet with a higher-up from PerfectServe regularly. If we need something, PerfectServe is good at...

Mar 2022
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Manager

I have had an excellent experience with PerfectServe's platform. It is very user friendly, and the...

Feb 2022
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Manager

PerfectServe is always available to answer any questions or solve any problems we may be having with...

Feb 2022
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Manager

I have a specific support person from PerfectServe who is almost always available, and if they...

Feb 2022
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Manager

PerfectServe is quick to reach out to me when they are not able to reach a doctor that is supposed...

Feb 2022
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VP/Other Executive

We haven’t had any problems with the reliability of the system. The system is pretty user friendly....

Jan 2022
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VP/Other Executive

The vendor's support people have recently upped their game. Before, the support was not very good,...

Jan 2022
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VP/Other Executive

When it comes to problems and things that are coming up, the vendor communicates. But when it comes...

Jan 2022
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VP/Other Executive

Some of the recent upgrades have been more along the lines of what we wanted to use as a backup for...

Jan 2022
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VP/Other Executive

I don’t know whether I would buy this system again. I would want to see what the needs of the...

Jan 2022
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VP/Other Executive

I don’t feel like we are nickel-and-dimed by the vendor because we are such a long-standing...

Jan 2022
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VP/Other Executive

The implementation of the product was not great, and I am not extremely satisfied. There is no...

Jan 2022
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VP/Other Executive

The vendor is pretty transparent about what the product can do, but the system doesn’t necessarily...

Jan 2022
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VP/Other Executive

For how we use the CareWire system, it certainly does a great job. We are looking at other products...

Dec 2021
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VP/Other Executive

Our IT team worked hard to make integration work, and our interface made the system really useful.

Dec 2021
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VP/Other Executive

I think that PerfectServe’s support does a good job whenever we have a problem, but they aren’t...

Dec 2021
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Physician

The system has a really cool dashboard. We are able to push out automated texts from the solution...

Nov 2021
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Physician

I would buy this system again, but I kind of have to. If we don't stick with this solution, then we...

Nov 2021
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Physician

The people who left CareWire trained our organization's people. Now, the new people from...

Nov 2021
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Physician

The system can be glitchy sometimes, but the vendor will fix those glitches. Overall, the solution...

Nov 2021
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Physician

We sent an email to the vendor a while ago, and we were told that our primary contact had left the...

Nov 2021
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Manager

My satisfaction with the system has improved since last year. We were struggling a bit with response...

Oct 2021
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Manager

In most cases, patients don’t need to do anything with the system. If they don’t want to receive the...

Sep 2021
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Manager

None of our office staff really use the system. It extracts information from another system and does...

Sep 2021
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Manager

One of the best features of the product is that it sends our physicians a text message the night...

Sep 2021
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Manager

The product is very good, and we work with great people. PerfectServe works with us to get the...

Sep 2021
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Director

We have run into a lot of issues on our side and PerfectServe’s side. We lost a great resource from...

Aug 2021
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Director

PerfectServe was not good about pricing or updates, but they have been very good about trying to...

Aug 2021
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Director

Anything that would make the product easier to use is on us. The HL7 interface will change the game...

Aug 2021
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Director

I would love to keep CareWire as part of my long-term plans. I love CareWire as a product. The...

Aug 2021
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Director

In the past, there was an executive at PerfectServe who was able to connect all the dots on my end....

Aug 2021
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Director

The reason CareWire has such a good value is the amount of granular detail we are able to send about...

Aug 2021
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Director

We get to create any verbiage in the product that we want. I just send anything I want to the...

Aug 2021
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Director

We have seen the ability to build things out in CareWire. Now, patients aren’t getting lost with...

Aug 2021
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Director

The product is wonderful. There has been a lot of change in terms of both the world and our working...

Aug 2021
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