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Image Management Vue PACS (Global) (Carestream) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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Director

Relationship, Relationship, Operations, Operations, Product, Product

When we originally went on Carestream's product, it was great, but its performance has degraded, and...

Feb 2024
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Director

Relationship, Relationship

When it comes to supporting Carestream and ensuring that there is a high amount of uptime, Philips...

Feb 2024
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Director

Value, Value

I'm not paying too much for what I'm getting from Carestream, so contractually, the product is a...

Feb 2024
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Director

Culture, Culture

Within the contract, there are certain components related to service that Philips committed to that...

Feb 2024
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Director

Culture, Culture, Relationship, Relationship, Product, Product

One of the issues we have is with large data files and sharing them within our internal network. We...

Feb 2024
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Director

Loyalty, Loyalty

Our intent is to not continue with Carestream into the future because we see a night-and-day...

Feb 2024
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Manager

Relationship, Relationship

Our support from Philips has been very consistent. The vendor is really committed to supporting us...

Dec 2023
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Manager

Relationship, Relationship, Product, Product

We have struggled with Philips' PACS. We have been working on fixing significant issues that have...

Dec 2023
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Manager

Loyalty, Loyalty

The more we work with Philips, the more we see that they are a great company to deal with. The...

Dec 2023
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Manager

Product, Product

The product could be improved in regard to its capabilities for CD burning and CD importing.

Dec 2023
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Physician

Relationship, Relationship

Carestream had a really good product, but when it was bought by Philips, they didn't execute well....

May 2023
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Physician

Product, Product

The product has good functionality. Its software capabilities for three-dimensional reconstruction...

May 2023
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Physician

Relationship, Relationship, Product, Product

The biggest problem we have faced is the vendor’s support of the product. We have had downtime that...

May 2023
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Manager

Product, Product

The vendor delivers new technology that meets our needs, but the problem is that new technologies...

May 2023
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Manager

Relationship, Relationship

We had a change in management at my organization, and our new leader doesn't care for the system....

May 2023
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Manager

Relationship, Relationship

My first point of contact at Philips is really good. Through escalation, the vendor's leaders are available....

May 2023
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Manager

Product, Product

I like the product's user interface. Our end users only have good things to say about the system. It...

May 2023
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Manager

Operations, Operations, Product, Product

From an end-user perspective, the product is pretty good, but from a management perspective, it is...

May 2023
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